Complaint: ***
I am rejecting this response because: I accept that Dell is attempting to resolve this issue but do not consider it resolved until I have received a refund The TV was picked up by Pilot shipping on 12/31/but as of today, 1/18/I have not yet received the refund I last emailed *** at Dell on 1/14/but have had no response from him
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to mei also appreciate the timeliness of the response and the actions taken by the business which I consider to be appropriate given the issues involved I look forward to working with the company in the future as needed Thank you
Regards,
*** ***
Complaint: ***
I am rejecting this response because: I am still having issues with the replacement computer, until those are resolved I cannot consider the issue resolved Dell is working with me here, thanks to the Revdex.com they have taken steps they would not take for me on my own (which is really a shame) but until this thing works properly there is no way I can consider this resolved
Regards,
*** ***
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms. *** regarding her concernsOur representative explained the terms and conditions of Dell’s limited hardware warranty, which
dictates that software issues are not covered under the warrantyAs a onetime gesture of goodwill and in the interest of customer satisfaction, our representative offered technical assistance; however, Ms*** stated that the issue has been resolvedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate
the Dell representative; *** has authorized an onsite service call to replace the computer hard drive in order to resolve the technical problems the customer had been having with their computer. The service call has been completed as reported by our customer on 07/26/2016. We certainly do apologize for any frustration this matter may have caused our customer. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, spoke with Mr*** and a return for credit has been dispatched*** will remain engaged until the credit has fully processedWe regret
any dissatisfaction Mr*** may have experienced and appreciate the feedback provided regarding his Dell Experience*** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsAfter further review, a replacement unit was processed, which was delivered to him on August 14th, Optical drive order is still being processedOur representative will also follwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of the Limited Hardware Warranty and our other policiesOur representative may be contacted directly by email at ***, in case Mr*** has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: *** Dell Inc
A Dell representative is continuing to work with Ms*** to reach an amicable resolution for her concernsOur representative can be reached directly by email at ***
Complaint: ***
I am rejecting this response because: I have hesitantly accepted this poor offer by Dell Inc., but they have not fulfilled their wordI have called and emailed "*** *** ***" several times, but he did not answer nor return calls or emailsI still have an $paperweight that does not work months later.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meDell has provided the due gift card
Regards,
*** ***
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative contacted the customer regarding the issues described in his correspondenceA credit was applied to the original order and our records indicate it has been
applied to the original form of payment. We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at ***@Dell.com Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMr*** expressed dissatisfaction with Dell service and support and wants an exchange computer with upgradesWe regret any dissatisfaction he may have experienced and appreciate the feedback providedDell
cannot warrant that any Dell product will operate error free with all third party hardware and software applications and cannot guarantee that all Dell computer configurations will work with all current or future software applications, including gamesDell’s policy regarding refurbished exchange computers is that the replacement computer sent from Dell will have a configuration as good as or better than the computer that was originally purchasedSince the date of the submission, a Dell representative contacted Mr*** to provide assistance and, for customer satisfaction reasons, processed a service dispatch for an exchange computer which has since been sent to Mr***. Our representative provided contact information and will remain available should he need any follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Complaint: ***
I am rejecting this response because: I had no idea the hard drive was only 32GB when I purchased this laptop. My mistake was not checking the size when I received it, but I had no reason to do that It is so small it will not even allow a Windows update! I have attached a copy of the Dell Invoice. No place does it say "Hard Drive". It does list 32GB eMMC which means nothing to me. I am now assuming that that item is the hard drive. I am very disappointed in Dell for even selling this laptop without notifying the buyer as to what they are actually getting. Dell Customer Service called me and said they could do NOTHING to help me since it is past their day return window. They told me that my only option is to buy an external hard drive. Dell is certainly not a customer friendly or customer supportive manufacturer
Regards,
*** ***
Complaint: ***
I am rejecting this response because: I understand the price match was a different itemIt took me weeks , multiple attempts to contact and I needed to start a Revdex.com case against dell in order to find out that information.
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
most of the time, I was in contact with *** later, *** *** *** ***[email protected] got involved and then stopped contacting me I went to the police the second time, on Friday, Oct 18, about am, and talked with Office *** *** she eventually got to talk to a repair pro supervisor who could look up the two laptops in question the previous, refurbish laptop service tag *** (Service Request ***) he said that I had sent it back awhile ago and it had been sent to another client the "stolen" computer was *** (Service Request ***) the supervisor that they had sent this to me on August and that I had returned it for repairs when I looked this Service Tag number on the Dell website, it said that I got it back from repairs and was delivered on Sept -- here is a copy: Inspiron 5759, ServiceTag *** Order summary Item: BASE,NBK,BTX,INS, Status: Delivered Shipping History Delivered On: 9/26/ This order has been delayedWe’re very sorry, but we’ve encountered another unexpected delay with your order ***The new estimated delivery date is on or before We will be forced to cancel your order automatically to comply with Federal Trade Commission requirements if you do not give your consent to continue with the order process within hoursProceed to Consent Form Cancel My Order Validate Order Information You must provide additional information to proceed further Cr Loading, please wait Please enter your valid Cr Please enter a valid CrSubmit Cancel Order Details Order Date: 9/26/Order Number: *** PO Number: IR Number : Dell Purchase ID: *** Package tracking Package tracking Item Tracking Number Status Shipped On Carrier Package *** *** *** Delivered 9/26/FEDEX GROUND Package *** *** *** Delivered 9/26/FEDEX EXPRESS Items in this order Items in this order Quantity Item Number Description Unit Price RMR2V BASE,NBK,BTX,INS,$ CID$ CD-ID$ 00HYR Module,Information,NO Hard Drive,Optiplex,HM/HL $ 12R4V FGA Proxy MOD12R4Vfor SKU 998-BJPW $ 1G0PMOD,LBL,NP,T141517VG$ 1KModule,Documentation PowerEdge 2650,English $ 2HFMOD,SW,MS,GML,OS,WIN,PRO $ 417KX MOD,SW,W10,EDITION,PRO $ 5DWXMOD-SRV,SW,NTWK,3160,TLP SKL $ 5YXMOD,LBL,INTEL,CI7,6,SML $ F2GVN MOD,LBL,PLMRST,FR/EN,W8/10,T$ J9KVX MOD,LBL,REG,TSKL,DIS $ KF54T Module,Label,Retail,Vostro,V131,$ KM1DJ Module,Label,Dell Energy Offering,ESTAR 5.0,Half Penny Bridge $ MTYWModule,Software,OFCTOPK,Multiple User Interface,Factory Install $ VT9VMOD-SRV,SW,WIN,TULIP SKL $ WTT3M MOD,SHP MTL,INSP,17,WW $ 2R8XR MOD,BTRY,PRI,40WHR,4C,SIMPLO $ NGF1T MOD,LCD,17.3FHD,AUO,TULP $ 0P1HMOD,SW,QFE,WIN$ 5F47M Module,Software,Dolby Laboratories Licensing Corp,Optical Device Drive,License,Factory Install $ 85YModule,Software,COMMONBUILD,Across Line Of Business $ CJ0YG Module,Software, CYB,MPEG2,W$ GV0CP Module,Software,WINDOWS-LIVE,WAVE4,Consumer $ R6RModule,Software,Cyberlink,Suite,ESLS,2.0,Digital Video Disk Drive $ TPVPP Module,Software,SMOD,Inspiron,W10,US/CAN $ 13CMOD,ASSY,BASE,I7-XXXX,4G,$ MW20P MOD,KYBD,104,US,ENG,B,CEDAR $ GXYKX MOD,CRD,NTWK,M2,3160,CSMB,SCR $ 51G3C Module,Dual In-Line Memory Module,16GB,2X8GB,1600,DDR3L $ 01WModule,Dvd+/-Rw,8X,Hitachi Lg Data Storage,BARE,Across Line Of Business $ 95KKH MOD,CVR,LCD,SLVR,T,TULIP $ 124PModule,Hard Drive,2T,S3,5.4,512E,Straight,M9T $ 40R5C Module,Information,9,SCREEN,Asset Recovery Business $ C2WVP Module,Adapter,Alternating Current,65W,Liteon,3P,Pwa Integrated,WW$ R609C Module,Cord,Power,125V,1M,C5,United States $ JJ8DK MOD,SW,WIN10,64,ENGLISH,WW $ H68DMOD,INFO,HD GRPHC,UMA $ H668J Module,Information,With Camera,E$ M3GVR Module,Software,OFC-2013,Multiple User Interface,Factory Install $ 8G8JMOD,SW,DPK,W10,32/64,PRO $ RMR2V BASE,NBK,BTX,INS,$ CID$ CD-ID$ 00HYR Module,Information,NO Hard Drive,Optiplex,HM/HL $ 12R4V FGA Proxy MOD12R4Vfor SKU 998-BJPW $ 1G0PMOD,LBL,NP,T141517VG$ 1KModule,Documentation PowerEdge 2650,English $ 2HFMOD,SW,MS,GML,OS,WIN,PRO $ 417KX MOD,SW,W10,EDITION,PRO $ 5DWXMOD-SRV,SW,NTWK,3160,TLP SKL $ 5YXMOD,LBL,INTEL,CI7,6,SML $ F2GVN MOD,LBL,PLMRST,FR/EN,W8/10,T$ J9KVX MOD,LBL,REG,TSKL,DIS $ KF54T Module,Label,Retail,Vostro,V131,$ KM1DJ Module,Label,Dell Energy Offering,ESTAR 5.0,Half Penny Bridge $ MTYWModule,Software,OFCTOPK,Multiple User Interface,Factory Install $ VT9VMOD-SRV,SW,WIN,TULIP SKL $ WTT3M MOD,SHP MTL,INSP,17,WW $ 2R8XR MOD,BTRY,PRI,40WHR,4C,SIMPLO $ NGF1T MOD,LCD,17.3FHD,AUO,TULP $ 0P1HMOD,SW,QFE,WIN$ 5F47M Module,Software,Dolby Laboratories Licensing Corp,Optical Device Drive,License,Factory Install $ 85YModule,Software,COMMONBUILD,Across Line Of Business $ CJ0YG Module,Software, CYB,MPEG2,W$ GV0CP Module,Software,WINDOWS-LIVE,WAVE4,Consumer $ R6RModule,Software,Cyberlink,Suite,ESLS,2.0,Digital Video Disk Drive $ TPVPP Module,Software,SMOD,Inspiron,W10,US/CAN $ 13CMOD,ASSY,BASE,I7-XXXX,4G,$ MW20P MOD,KYBD,104,US,ENG,B,CEDAR $ GXYKX MOD,CRD,NTWK,M2,3160,CSMB,SCR $ 51G3C Module,Dual In-Line Memory Module,16GB,2X8GB,1600,DDR3L $ 01WModule,Dvd+/-Rw,8X,Hitachi Lg Data Storage,BARE,Across Line Of Business $ 95KKH MOD,CVR,LCD,SLVR,T,TULIP $ 124PModule,Hard Drive,2T,S3,5.4,512E,Straight,M9T $ 40R5C Module,Information,9,SCREEN,Asset Recovery Business $ C2WVP Module,Adapter,Alternating Current,65W,Liteon,3P,Pwa Integrated,WW$ R609C Module,Cord,Power,125V,1M,C5,United States $ JJ8DK MOD,SW,WIN10,64,ENGLISH,WW $ H68DMOD,INFO,HD GRPHC,UMA $ H668J Module,Information,With Camera,E$ M3GVR Module,Software,OFC-2013,Multiple User Interface,Factory Install $ 8G8JMOD,SW,DPK,W10,32/64,PRO when I looked at my install of Microsoft Office on that delivered computer, it confirms that I installed it on Sept on this this is service tag *** I tried it for a little more than a week and I told *** that it stopped connecting to the Internet, she said that I would have to send it back again for repair in a couple of days, I got an envelope in the mail with a FedEx return label to Dell since I still had the box that the laptop came in, I dropped it off at FedEx and it was delivered to Dell on Oct (FedEx tracking # ***) I provided this number to *** and *** and they agreed that they got it I also got an empty box (pound package) on Oct from FedEx I explained to *** about this and asked whether he wanted me to send the empty box back *** has refused to provide tracking numbers for FedEx deliveries on Sept as far as the police & I think, only one laptop was sent then and that I sent it back After 10+ months, all I have is an empty shipping box *** has insisted that she won't do anything until she gets a police report on a "stolen" computer of which she refused to provide information about it, including its serial number, model and, most importantly, its FedEx tracking number Many times, I have tried to call Dell over the last months and failed to have anyone provide a phone number to a supervisor. Even when Officer *** called, it took at least numbers to find any supervisor. The one we got was for Pro Repairs and he said that my warranty didn't include that and that Officer *** would have to contact someone else. However, he did provide the information that I have returned both laptops in questionBut the phone number he gave went back to where we started, being bounced from one office to another
Regards,
*** ***
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative processed an exchange for the monitors and returns for credit for the adaptersOur records indicate the credits have been applied to the original form of payment and the monitors have been deliveredWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at ***. Sincerely,Advanced Resolution GroupIncident ID: ***Dell Inc
Today’s Date: 11/04/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** * ***, to address the contents of their
correspondenceThe customer states continued technical concernsAt this time the customer has advised the agent the matter has been addressedWe thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com . Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Our records indicate that the credit has posted and the customer has confirmedWe remain available should the customer has any further questionsThe customer may reach the representative by emailing at ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com, Dell records indicate that both depot service and remote diagnostics confirm the system is working as designedAdditionally the customer is outside of the refund period and we ask that the customer work within the terms of the warranty that will address any hardware issues that may ariseDells position remains the same and we consider this matter closedSincerely Advanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because: I paid for a new computer. The first computer did not have hardware. For over six months the Dell business manager insisted that I would not get a replacement. After I contacted you, the Revdex.com, they reluctantly sent me a refurbished computer. The computer has numerous problems: screen slides up and down at will, not always able to control the page with a mouse. The pages are very light, can barely see the words to mention a few of the minor problems.The major problem is that the computer's battery life is shown as only to hours. With such a short battery life, I have little hope for the computer lasting very long. WORST OF ALL, I'VE SPENT OVER $1,AND THEY REFUSE TO GIVE ME A WORKING COMPUTER WITH THE BUNDLE THAT WAS ADVERTISED AT THE TIME OF PURCHASE. I AM GREATLY DISTRESSED. I'VE PACKED THE COMPUTER UP. I CAN'T AFFOR A LAWYER, BUT I WILL CONTINUE TO SEEK HELP. I cannot imagine anyone in their right mind accepting a resolution such as the one *** is offering. A new computer is what I paid for and am waiting to get.
Regards,
*** ***
Complaint: ***
I am rejecting this response because: I accept that Dell is attempting to resolve this issue but do not consider it resolved until I have received a refund The TV was picked up by Pilot shipping on 12/31/but as of today, 1/18/I have not yet received the refund I last emailed *** at Dell on 1/14/but have had no response from him
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to mei also appreciate the timeliness of the response and the actions taken by the business which I consider to be appropriate given the issues involved I look forward to working with the company in the future as needed Thank you
Regards,
*** ***
Complaint: ***
I am rejecting this response because: I am still having issues with the replacement computer, until those are resolved I cannot consider the issue resolved Dell is working with me here, thanks to the Revdex.com they have taken steps they would not take for me on my own (which is really a shame) but until this thing works properly there is no way I can consider this resolved
Regards,
*** ***
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms. *** regarding her concernsOur representative explained the terms and conditions of Dell’s limited hardware warranty, which
dictates that software issues are not covered under the warrantyAs a onetime gesture of goodwill and in the interest of customer satisfaction, our representative offered technical assistance; however, Ms*** stated that the issue has been resolvedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate
the Dell representative; *** has authorized an onsite service call to replace the computer hard drive in order to resolve the technical problems the customer had been having with their computer. The service call has been completed as reported by our customer on 07/26/2016. We certainly do apologize for any frustration this matter may have caused our customer. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, spoke with Mr*** and a return for credit has been dispatched*** will remain engaged until the credit has fully processedWe regret
any dissatisfaction Mr*** may have experienced and appreciate the feedback provided regarding his Dell Experience*** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsAfter further review, a replacement unit was processed, which was delivered to him on August 14th, Optical drive order is still being processedOur representative will also follwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of the Limited Hardware Warranty and our other policiesOur representative may be contacted directly by email at ***, in case Mr*** has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: *** Dell Inc
A Dell representative is continuing to work with Ms*** to reach an amicable resolution for her concernsOur representative can be reached directly by email at ***
Complaint: ***
I am rejecting this response because: I have hesitantly accepted this poor offer by Dell Inc., but they have not fulfilled their wordI have called and emailed "*** *** ***" several times, but he did not answer nor return calls or emailsI still have an $paperweight that does not work months later.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meDell has provided the due gift card
Regards,
*** ***
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative contacted the customer regarding the issues described in his correspondenceA credit was applied to the original order and our records indicate it has been
applied to the original form of payment. We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at ***@Dell.com Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMr*** expressed dissatisfaction with Dell service and support and wants an exchange computer with upgradesWe regret any dissatisfaction he may have experienced and appreciate the feedback providedDell
cannot warrant that any Dell product will operate error free with all third party hardware and software applications and cannot guarantee that all Dell computer configurations will work with all current or future software applications, including gamesDell’s policy regarding refurbished exchange computers is that the replacement computer sent from Dell will have a configuration as good as or better than the computer that was originally purchasedSince the date of the submission, a Dell representative contacted Mr*** to provide assistance and, for customer satisfaction reasons, processed a service dispatch for an exchange computer which has since been sent to Mr***. Our representative provided contact information and will remain available should he need any follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Complaint: ***
I am rejecting this response because: I had no idea the hard drive was only 32GB when I purchased this laptop. My mistake was not checking the size when I received it, but I had no reason to do that It is so small it will not even allow a Windows update! I have attached a copy of the Dell Invoice. No place does it say "Hard Drive". It does list 32GB eMMC which means nothing to me. I am now assuming that that item is the hard drive. I am very disappointed in Dell for even selling this laptop without notifying the buyer as to what they are actually getting. Dell Customer Service called me and said they could do NOTHING to help me since it is past their day return window. They told me that my only option is to buy an external hard drive. Dell is certainly not a customer friendly or customer supportive manufacturer
Regards,
*** ***
Complaint: ***
I am rejecting this response because: I understand the price match was a different itemIt took me weeks , multiple attempts to contact and I needed to start a Revdex.com case against dell in order to find out that information.
Regards,
*** ***
Complaint: ***
r Loading, please wait Please enter your valid C
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rSubmit Cancel Order Details Order Date: 9/26/Order Number: *** PO Number: IR Number : Dell Purchase ID: *** Package tracking Package tracking Item Tracking Number Status Shipped On Carrier Package *** *** *** Delivered 9/26/FEDEX GROUND Package *** *** *** Delivered 9/26/FEDEX EXPRESS Items in this order Items in this order Quantity Item Number Description Unit Price RMR2V BASE,NBK,BTX,INS,$ CID$ CD-ID$ 00HYR Module,Information,NO Hard Drive,Optiplex,HM/HL $ 12R4V FGA Proxy MOD12R4Vfor SKU 998-BJPW $ 1G0PMOD,LBL,NP,T141517VG$ 1KModule,Documentation PowerEdge 2650,English $ 2HFMOD,SW,MS,GML,OS,WIN,PRO $ 417KX MOD,SW,W10,EDITION,PRO $ 5DWXMOD-SRV,SW,NTWK,3160,TLP SKL $ 5YXMOD,LBL,INTEL,CI7,6,SML $ F2GVN MOD,LBL,PLMRST,FR/EN,W8/10,T$ J9KVX MOD,LBL,REG,TSKL,DIS $ KF54T Module,Label,Retail,Vostro,V131,$ KM1DJ Module,Label,Dell Energy Offering,ESTAR 5.0,Half Penny Bridge $ MTYWModule,Software,OFCTOPK,Multiple User Interface,Factory Install $ VT9VMOD-SRV,SW,WIN,TULIP SKL $ WTT3M MOD,SHP MTL,INSP,17,WW $ 2R8XR MOD,BTRY,PRI,40WHR,4C,SIMPLO $ NGF1T MOD,LCD,17.3FHD,AUO,TULP $ 0P1HMOD,SW,QFE,WIN$ 5F47M Module,Software,Dolby Laboratories Licensing Corp,Optical Device Drive,License,Factory Install $ 85YModule,Software,COMMONBUILD,Across Line Of Business $ CJ0YG Module,Software, CYB,MPEG2,W$ GV0CP Module,Software,WINDOWS-LIVE,WAVE4,Consumer $ R6RModule,Software,Cyberlink,Suite,ESLS,2.0,Digital Video Disk Drive $ TPVPP Module,Software,SMOD,Inspiron,W10,US/CAN $ 13CMOD,ASSY,BASE,I7-XXXX,4G,$ MW20P MOD,KYBD,104,US,ENG,B,CEDAR $ GXYKX MOD,CRD,NTWK,M2,3160,CSMB,SCR $ 51G3C Module,Dual In-Line Memory Module,16GB,2X8GB,1600,DDR3L $ 01WModule,Dvd+/-Rw,8X,Hitachi Lg Data Storage,BARE,Across Line Of Business $ 95KKH MOD,CVR,LCD,SLVR,T,TULIP $ 124PModule,Hard Drive,2T,S3,5.4,512E,Straight,M9T $ 40R5C Module,Information,9,SCREEN,Asset Recovery Business $ C2WVP Module,Adapter,Alternating Current,65W,Liteon,3P,Pwa Integrated,WW$ R609C Module,Cord,Power,125V,1M,C5,United States $ JJ8DK MOD,SW,WIN10,64,ENGLISH,WW $ H68DMOD,INFO,HD GRPHC,UMA $ H668J Module,Information,With Camera,E$ M3GVR Module,Software,OFC-2013,Multiple User Interface,Factory Install $ 8G8JMOD,SW,DPK,W10,32/64,PRO $ RMR2V BASE,NBK,BTX,INS,$ CID$ CD-ID$ 00HYR Module,Information,NO Hard Drive,Optiplex,HM/HL $ 12R4V FGA Proxy MOD12R4Vfor SKU 998-BJPW $ 1G0PMOD,LBL,NP,T141517VG$ 1KModule,Documentation PowerEdge 2650,English $ 2HFMOD,SW,MS,GML,OS,WIN,PRO $ 417KX MOD,SW,W10,EDITION,PRO $ 5DWXMOD-SRV,SW,NTWK,3160,TLP SKL $ 5YXMOD,LBL,INTEL,CI7,6,SML $ F2GVN MOD,LBL,PLMRST,FR/EN,W8/10,T$ J9KVX MOD,LBL,REG,TSKL,DIS $ KF54T Module,Label,Retail,Vostro,V131,$ KM1DJ Module,Label,Dell Energy Offering,ESTAR 5.0,Half Penny Bridge $ MTYWModule,Software,OFCTOPK,Multiple User Interface,Factory Install $ VT9VMOD-SRV,SW,WIN,TULIP SKL $ WTT3M MOD,SHP MTL,INSP,17,WW $ 2R8XR MOD,BTRY,PRI,40WHR,4C,SIMPLO $ NGF1T MOD,LCD,17.3FHD,AUO,TULP $ 0P1HMOD,SW,QFE,WIN$ 5F47M Module,Software,Dolby Laboratories Licensing Corp,Optical Device Drive,License,Factory Install $ 85YModule,Software,COMMONBUILD,Across Line Of Business $ CJ0YG Module,Software, CYB,MPEG2,W$ GV0CP Module,Software,WINDOWS-LIVE,WAVE4,Consumer $ R6RModule,Software,Cyberlink,Suite,ESLS,2.0,Digital Video Disk Drive $ TPVPP Module,Software,SMOD,Inspiron,W10,US/CAN $ 13CMOD,ASSY,BASE,I7-XXXX,4G,$ MW20P MOD,KYBD,104,US,ENG,B,CEDAR $ GXYKX MOD,CRD,NTWK,M2,3160,CSMB,SCR $ 51G3C Module,Dual In-Line Memory Module,16GB,2X8GB,1600,DDR3L $ 01WModule,Dvd+/-Rw,8X,Hitachi Lg Data Storage,BARE,Across Line Of Business $ 95KKH MOD,CVR,LCD,SLVR,T,TULIP $ 124PModule,Hard Drive,2T,S3,5.4,512E,Straight,M9T $ 40R5C Module,Information,9,SCREEN,Asset Recovery Business $ C2WVP Module,Adapter,Alternating Current,65W,Liteon,3P,Pwa Integrated,WW$ R609C Module,Cord,Power,125V,1M,C5,United States $ JJ8DK MOD,SW,WIN10,64,ENGLISH,WW $ H68DMOD,INFO,HD GRPHC,UMA $ H668J Module,Information,With Camera,E$ M3GVR Module,Software,OFC-2013,Multiple User Interface,Factory Install $ 8G8JMOD,SW,DPK,W10,32/64,PRO when I looked at my install of Microsoft Office on that delivered computer, it confirms that I installed it on Sept on this this is service tag *** I tried it for a little more than a week and I told *** that it stopped connecting to the Internet, she said that I would have to send it back again for repair in a couple of days, I got an envelope in the mail with a FedEx return label to Dell since I still had the box that the laptop came in, I dropped it off at FedEx and it was delivered to Dell on Oct (FedEx tracking # ***) I provided this number to *** and *** and they agreed that they got it I also got an empty box (pound package) on Oct from FedEx I explained to *** about this and asked whether he wanted me to send the empty box back *** has refused to provide tracking numbers for FedEx deliveries on Sept as far as the police & I think, only one laptop was sent then and that I sent it back After 10+ months, all I have is an empty shipping box *** has insisted that she won't do anything until she gets a police report on a "stolen" computer of which she refused to provide information about it, including its serial number, model and, most importantly, its FedEx tracking number Many times, I have tried to call Dell over the last months and failed to have anyone provide a phone number to a supervisor. Even when Officer *** called, it took at least numbers to find any supervisor. The one we got was for Pro Repairs and he said that my warranty didn't include that and that Officer *** would have to contact someone else. However, he did provide the information that I have returned both laptops in questionBut the phone number he gave went back to where we started, being bounced from one office to another
I am rejecting this response because:
most of the time, I was in contact with *** later, *** *** *** ***[email protected] got involved and then stopped contacting me I went to the police the second time, on Friday, Oct 18, about am, and talked with Office *** *** she eventually got to talk to a repair pro supervisor who could look up the two laptops in question the previous, refurbish laptop service tag *** (Service Request ***) he said that I had sent it back awhile ago and it had been sent to another client the "stolen" computer was *** (Service Request ***) the supervisor that they had sent this to me on August and that I had returned it for repairs when I looked this Service Tag number on the Dell website, it said that I got it back from repairs and was delivered on Sept -- here is a copy: Inspiron 5759, ServiceTag *** Order summary Item: BASE,NBK,BTX,INS, Status: Delivered Shipping History Delivered On: 9/26/ This order has been delayedWe’re very sorry, but we’ve encountered another unexpected delay with your order ***The new estimated delivery date is on or before We will be forced to cancel your order automatically to comply with Federal Trade Commission requirements if you do not give your consent to continue with the order process within hoursProceed to Consent Form Cancel My Order Validate Order Information You must provide additional information to proceed further C
Regards,
*** ***
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative processed an exchange for the monitors and returns for credit for the adaptersOur records indicate the credits have been applied to the original form of payment and the monitors have been deliveredWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at ***. Sincerely,Advanced Resolution GroupIncident ID: ***Dell Inc
Today’s Date: 11/04/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** * ***, to address the contents of their
correspondenceThe customer states continued technical concernsAt this time the customer has advised the agent the matter has been addressedWe thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com . Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Our records indicate that the credit has posted and the customer has confirmedWe remain available should the customer has any further questionsThe customer may reach the representative by emailing at ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com, Dell records indicate that both depot service and remote diagnostics confirm the system is working as designedAdditionally the customer is outside of the refund period and we ask that the customer work within the terms of the warranty that will address any hardware issues that may ariseDells position remains the same and we consider this matter closedSincerely Advanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because: I paid for a new computer. The first computer did not have hardware. For over six months the Dell business manager insisted that I would not get a replacement. After I contacted you, the Revdex.com, they reluctantly sent me a refurbished computer. The computer has numerous problems: screen slides up and down at will, not always able to control the page with a mouse. The pages are very light, can barely see the words to mention a few of the minor problems.The major problem is that the computer's battery life is shown as only to hours. With such a short battery life, I have little hope for the computer lasting very long. WORST OF ALL, I'VE SPENT OVER $1,AND THEY REFUSE TO GIVE ME A WORKING COMPUTER WITH THE BUNDLE THAT WAS ADVERTISED AT THE TIME OF PURCHASE. I AM GREATLY DISTRESSED. I'VE PACKED THE COMPUTER UP. I CAN'T AFFOR A LAWYER, BUT I WILL CONTINUE TO SEEK HELP. I cannot imagine anyone in their right mind accepting a resolution such as the one *** is offering. A new computer is what I paid for and am waiting to get.
Regards,
*** ***