Complaint: ***
I am rejecting this response because: A resolution HAS been reached, however Dell has failed to follow throughOn January 8, I was told in an email that I would get refunds for both tabletsAs of March we finally received a total refund on ONE tabletWe are still owed complete refund for second tabletWhy has it taken 1/months for less than $in refunds?Please just follow through with complete refundI have been told multiple times that the full refund was issued but my account shows a different story
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** * ***Customer expressed dissatisfaction with Dell service and support and wants the product replacedWe regret any dissatisfaction they may have experienced and
appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concernsOur representative explained the terms of the Limited Hardware Warranty, which expired on December 27, However, as a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed a Depot serviceOur records indicated that the repaired unit was delivered to the customer on February 28, under *** tracking number ***Our representative also followto verify that the unit was functioning properlyShould Ms*** have any additional concerns regarding this case, she can reach out to Dell by phone, email or chat by visiting ***, or for online assistance at ***
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Complaint: ***
I am rejecting this response because:
most of the time, I was in contact with *** later, *** *** *** ***[email protected] got involved and then stopped contacting me I went to the police the second time, on Friday, Oct 18, about am, and talked with Office *** *** she eventually got to talk to a repair pro supervisor who could look up the two laptops in question the previous, refurbish laptop service tag *** (Service Request ***) he said that I had sent it back awhile ago and it had been sent to another client the "stolen" computer was *** (Service Request ***) the supervisor that they had sent this to me on August and that I had returned it for repairs when I looked this Service Tag number on the Dell website, it said that I got it back from repairs and was delivered on Sept -- here is a copy: Inspiron 5759, ServiceTag *** Order summary Item: BASE,NBK,BTX,INS, Status: Delivered Shipping History Delivered On: 9/26/ This order has been delayedWe’re very sorry, but we’ve encountered another unexpected delay with your order ***The new estimated delivery date is on or before We will be forced to cancel your order automatically to comply with Federal Trade Commission requirements if you do not give your consent to continue with the order process within hoursProceed to Consent Form Cancel My Order Validate Order Information You must provide additional information to proceed further Cr Loading, please wait Please enter your valid Cr Please enter a valid CrSubmit Cancel Order Details Order Date: 9/26/Order Number: *** PO Number: IR Number : Dell Purchase ID: *** Package tracking Package tracking Item Tracking Number Status Shipped On Carrier Package *** *** *** Delivered 9/26/FEDEX GROUND Package *** *** *** Delivered 9/26/FEDEX EXPRESS Items in this order Items in this order Quantity Item Number Description Unit Price RMR2V BASE,NBK,BTX,INS,$ CID$ CD-ID$ 00HYR Module,Information,NO Hard Drive,Optiplex,HM/HL $ 12R4V FGA Proxy MOD12R4Vfor SKU 998-BJPW $ 1G0PMOD,LBL,NP,T141517VG$ 1KModule,Documentation PowerEdge 2650,English $ 2HFMOD,SW,MS,GML,OS,WIN,PRO $ 417KX MOD,SW,W10,EDITION,PRO $ 5DWXMOD-SRV,SW,NTWK,3160,TLP SKL $ 5YXMOD,LBL,INTEL,CI7,6,SML $ F2GVN MOD,LBL,PLMRST,FR/EN,W8/10,T$ J9KVX MOD,LBL,REG,TSKL,DIS $ KF54T Module,Label,Retail,Vostro,V131,$ KM1DJ Module,Label,Dell Energy Offering,ESTAR 5.0,Half Penny Bridge $ MTYWModule,Software,OFCTOPK,Multiple User Interface,Factory Install $ VT9VMOD-SRV,SW,WIN,TULIP SKL $ WTT3M MOD,SHP MTL,INSP,17,WW $ 2R8XR MOD,BTRY,PRI,40WHR,4C,SIMPLO $ NGF1T MOD,LCD,17.3FHD,AUO,TULP $ 0P1HMOD,SW,QFE,WIN$ 5F47M Module,Software,Dolby Laboratories Licensing Corp,Optical Device Drive,License,Factory Install $ 85YModule,Software,COMMONBUILD,Across Line Of Business $ CJ0YG Module,Software, CYB,MPEG2,W$ GV0CP Module,Software,WINDOWS-LIVE,WAVE4,Consumer $ R6RModule,Software,Cyberlink,Suite,ESLS,2.0,Digital Video Disk Drive $ TPVPP Module,Software,SMOD,Inspiron,W10,US/CAN $ 13CMOD,ASSY,BASE,I7-XXXX,4G,$ MW20P MOD,KYBD,104,US,ENG,B,CEDAR $ GXYKX MOD,CRD,NTWK,M2,3160,CSMB,SCR $ 51G3C Module,Dual In-Line Memory Module,16GB,2X8GB,1600,DDR3L $ 01WModule,Dvd+/-Rw,8X,Hitachi Lg Data Storage,BARE,Across Line Of Business $ 95KKH MOD,CVR,LCD,SLVR,T,TULIP $ 124PModule,Hard Drive,2T,S3,5.4,512E,Straight,M9T $ 40R5C Module,Information,9,SCREEN,Asset Recovery Business $ C2WVP Module,Adapter,Alternating Current,65W,Liteon,3P,Pwa Integrated,WW$ R609C Module,Cord,Power,125V,1M,C5,United States $ JJ8DK MOD,SW,WIN10,64,ENGLISH,WW $ H68DMOD,INFO,HD GRPHC,UMA $ H668J Module,Information,With Camera,E$ M3GVR Module,Software,OFC-2013,Multiple User Interface,Factory Install $ 8G8JMOD,SW,DPK,W10,32/64,PRO $ RMR2V BASE,NBK,BTX,INS,$ CID$ CD-ID$ 00HYR Module,Information,NO Hard Drive,Optiplex,HM/HL $ 12R4V FGA Proxy MOD12R4Vfor SKU 998-BJPW $ 1G0PMOD,LBL,NP,T141517VG$ 1KModule,Documentation PowerEdge 2650,English $ 2HFMOD,SW,MS,GML,OS,WIN,PRO $ 417KX MOD,SW,W10,EDITION,PRO $ 5DWXMOD-SRV,SW,NTWK,3160,TLP SKL $ 5YXMOD,LBL,INTEL,CI7,6,SML $ F2GVN MOD,LBL,PLMRST,FR/EN,W8/10,T$ J9KVX MOD,LBL,REG,TSKL,DIS $ KF54T Module,Label,Retail,Vostro,V131,$ KM1DJ Module,Label,Dell Energy Offering,ESTAR 5.0,Half Penny Bridge $ MTYWModule,Software,OFCTOPK,Multiple User Interface,Factory Install $ VT9VMOD-SRV,SW,WIN,TULIP SKL $ WTT3M MOD,SHP MTL,INSP,17,WW $ 2R8XR MOD,BTRY,PRI,40WHR,4C,SIMPLO $ NGF1T MOD,LCD,17.3FHD,AUO,TULP $ 0P1HMOD,SW,QFE,WIN$ 5F47M Module,Software,Dolby Laboratories Licensing Corp,Optical Device Drive,License,Factory Install $ 85YModule,Software,COMMONBUILD,Across Line Of Business $ CJ0YG Module,Software, CYB,MPEG2,W$ GV0CP Module,Software,WINDOWS-LIVE,WAVE4,Consumer $ R6RModule,Software,Cyberlink,Suite,ESLS,2.0,Digital Video Disk Drive $ TPVPP Module,Software,SMOD,Inspiron,W10,US/CAN $ 13CMOD,ASSY,BASE,I7-XXXX,4G,$ MW20P MOD,KYBD,104,US,ENG,B,CEDAR $ GXYKX MOD,CRD,NTWK,M2,3160,CSMB,SCR $ 51G3C Module,Dual In-Line Memory Module,16GB,2X8GB,1600,DDR3L $ 01WModule,Dvd+/-Rw,8X,Hitachi Lg Data Storage,BARE,Across Line Of Business $ 95KKH MOD,CVR,LCD,SLVR,T,TULIP $ 124PModule,Hard Drive,2T,S3,5.4,512E,Straight,M9T $ 40R5C Module,Information,9,SCREEN,Asset Recovery Business $ C2WVP Module,Adapter,Alternating Current,65W,Liteon,3P,Pwa Integrated,WW$ R609C Module,Cord,Power,125V,1M,C5,United States $ JJ8DK MOD,SW,WIN10,64,ENGLISH,WW $ H68DMOD,INFO,HD GRPHC,UMA $ H668J Module,Information,With Camera,E$ M3GVR Module,Software,OFC-2013,Multiple User Interface,Factory Install $ 8G8JMOD,SW,DPK,W10,32/64,PRO when I looked at my install of Microsoft Office on that delivered computer, it confirms that I installed it on Sept on this this is service tag *** I tried it for a little more than a week and I told *** that it stopped connecting to the Internet, she said that I would have to send it back again for repair in a couple of days, I got an envelope in the mail with a FedEx return label to Dell since I still had the box that the laptop came in, I dropped it off at FedEx and it was delivered to Dell on Oct (FedEx tracking # ***) I provided this number to *** and *** and they agreed that they got it I also got an empty box (pound package) on Oct from FedEx I explained to *** about this and asked whether he wanted me to send the empty box back *** has refused to provide tracking numbers for FedEx deliveries on Sept as far as the police & I think, only one laptop was sent then and that I sent it back After 10+ months, all I have is an empty shipping box *** has insisted that she won't do anything until she gets a police report on a "stolen" computer of which she refused to provide information about it, including its serial number, model and, most importantly, its FedEx tracking number Many times, I have tried to call Dell over the last months and failed to have anyone provide a phone number to a supervisor. Even when Officer *** called, it took at least numbers to find any supervisor. The one we got was for Pro Repairs and he said that my warranty didn't include that and that Officer *** would have to contact someone else. However, he did provide the information that I have returned both laptops in questionBut the phone number he gave went back to where we started, being bounced from one office to another
Regards,
*** ***
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submissionOur records indicate the Dell
representative; *** has authorized the correct power cords sent to the customer. We certainly do apologize for any frustration or inconvenience this matter may have caused our customer. In the interest of customer satisfaction, *** has provided the customer with a concession. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsOur representative explained the terms and the conditions of the limited
hardware warranty, which does not cover accident damage ***As a onetime gesture of goodwill and in the interest of customer satisfaction, our representative offered a depot repair at a discounted rate; however, Ms*** elected not to accept our offer of assistanceHer request for a free repair was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s limited hardware warranty and our other policiesShould Ms*** have any additional concerns, she can reach out to Dell by phone, email or chat by visiting *** or for online assistance at ***.
Sincerely,
Advanced Resolution Group
Incident ID ***
Dell
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceThe representative *** contacted the customer explained that what he saw was a pricing errorThe order that he was charged for was the price of only the standThe representative offered a 10% discount on the monitor order which the customer declinedThe representative provided a return authorization number with a prepaid return shipping labelPlease have the customer contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has been in contact with the customer regarding their
concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has replaced the customer’s computer with an exchange unit. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMr*** expressed dissatisfaction with Dell service and support and wants an exchange computer with upgradesWe regret any dissatisfaction he may have experienced and appreciate the feedback providedDell
cannot warrant that any Dell product will operate error free with all third party hardware and software applications and cannot guarantee that all Dell computer configurations will work with all current or future software applications, including gamesDell’s policy regarding refurbished exchange computers is that the replacement computer sent from Dell will have a configuration as good as or better than the computer that was originally purchasedSince the date of the submission, a Dell representative contacted Mr*** to provide assistance and, for customer satisfaction reasons, processed a service dispatch for an exchange computer which has since been sent to Mr***. Our representative provided contact information and will remain available should he need any follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dell representatives are continuing to work with Mr*** regarding his concerns. Our representatives will remain the customer’spoint of contact until this matter has been resolved with finality
Complaint: ***
I am rejecting this response because: The manufacture knowingly produced and distributed a faulty product which it corrected on future models after several complaints The manufacture failed to address or repair the poorly designed product The manufacture has also fabricated a warranty date that does not correspond with the purchase date of the product The manufacture is knowingly utilizing deceitful practices to avoid responsibility for there production issue
Regards,
*** ***
Complaint: ***
I am rejecting this response because: I had to contact tech support today for the very same problem that I had on my old computer I was on with this person for about hour I will have to start paying for that time here in the next few weeks as my warranty will expire The warranty on the old computer which I no longer have I have a new machine and should have a new warrantyespecially since I am having the same issues with this new machine and it has NOTHING to do with anything on my end The techs have told me that numerous times.I received a call last Thurs (3-3-16) about pm from a guy who said his name was *** (he gave his ID # as ***) I told him I was busy and asked if he could call back in about hours He agreed but no call ever cameand still hasn't as of this morning since I am having this problem again I initiated a new call to tech support why does Dell make promises that don't keep and lie to their customers? I have left several emails with this contact that is listed on this report He has not contacted me back either. I want this months of support to help with these on-going problems and the fact that Dell's customer service is so bad!
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our representative contacted the customer and explained the terms and conditions concerning coupon codes and refurbished systems, and, the coupon code used by the customer is expired
and no longer availableWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate
Dell representative; *** and our customer have worked together to bring this matter to a reasonable resolution. The customer has informed *** they have made the decision to take their system to a local technician for repair. *** has confirmed the customer has received a full refund for the cost of the repair which could not be performed due to a parts availability issue with our vendors. The customer has asked for some type of concession and *** has sent the customer a coupon to use toward their next purchase with Dell. We certainly do apologize for the negative experience the customer had in this transaction; and we appreciate the customer and the Revdex.com bringing the matter to our attention. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction he may have experienced and appreciate the feedback Dell has a thirty (30)
day Return Period and, as the order invoiced during July, 2015, a refund would not be an option Dell records indicate the systems include warranty support which ends July 29, Since the date of the submission, a Dell representative contacted the customer and denied the return request but offered assistance with the technical issues The customer declined and indicated he would contact technical support at a later date and was provided contact information Should he reconsider and want our representative’s assistance, we ask that he contact the representative at ***@Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
I have been notified by customer support for Dell INC, They agreed to replace my computer for anotherI did receive the refurbished computer from dellI am in the process of using it to make sure everything is fine which it seems to beI will be returning other broken computer back to them soon thank you so much for all your helpI will be need to know about the warranty on the refurbished computer
Dear Revdex.com, As Dell’s stance in this matter remains unchanged, no further attempt has been made to reach the customer“As is messaged throughout Dell's web site, promotional offers are subject to availability and may change at any time without prior noticePer Dell policy, Dell will not provide a promotionally priced computer/item once the promotion has ended“The representative reviewed the available options with the customerThere will not be any other options offered the customer declined the offerWe remain available to assist and ask that the customer contact the representative should they have any additional questions at ***@Dell.comSincerely Advanced Resolution Group Incident ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently made multiple attempts to reach Mr***; however, has not been able to discuss the contents of his correspondenceOur
records show, the order was canceled due to product availability issues and cannot be reinstated; furthermore, the promotion has expiredPlease note, Dell's Consumer Terms of Sale states that the order is subject to cancellation by Dell, in Dell's sole discretionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceShould Mr*** have any additional concerns, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support.
Sincerely,
Advanced Resolution Group
Incident ID ***
Dell
Dear Revdex.com,
Our records indicate that Dell representative *** has been in contact with the customer in regards to this situationIn regards to the customer claim of not liking the color of the replacement system we suggest he read the terms and conditions of the warrantyDELL'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR OR REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT *** *** Dell’s written policies, including as part of Mr***’s Limited Hardware Warranty, dictate that Dell is not responsible for such compensationPlease have the customer contact the representative by email at ***@Dell.com with any additional concerns regarding this matter
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc
Dell representative, Sreejith, is working with the customer and the credit verification department to resolve this matterShould the customer have any additional concerns regarding this case, they can reach out to our representative directly by e-mail at ***@Dell.com
Complaint: ***
I am rejecting this response because: A resolution HAS been reached, however Dell has failed to follow throughOn January 8, I was told in an email that I would get refunds for both tabletsAs of March we finally received a total refund on ONE tabletWe are still owed complete refund for second tabletWhy has it taken 1/months for less than $in refunds?Please just follow through with complete refundI have been told multiple times that the full refund was issued but my account shows a different story
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** * ***Customer expressed dissatisfaction with Dell service and support and wants the product replacedWe regret any dissatisfaction they may have experienced and
appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concernsOur representative explained the terms of the Limited Hardware Warranty, which expired on December 27, However, as a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed a Depot serviceOur records indicated that the repaired unit was delivered to the customer on February 28, under *** tracking number ***Our representative also followto verify that the unit was functioning properlyShould Ms*** have any additional concerns regarding this case, she can reach out to Dell by phone, email or chat by visiting ***, or for online assistance at ***
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Complaint: ***
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rSubmit Cancel Order Details Order Date: 9/26/Order Number: *** PO Number: IR Number : Dell Purchase ID: *** Package tracking Package tracking Item Tracking Number Status Shipped On Carrier Package *** *** *** Delivered 9/26/FEDEX GROUND Package *** *** *** Delivered 9/26/FEDEX EXPRESS Items in this order Items in this order Quantity Item Number Description Unit Price RMR2V BASE,NBK,BTX,INS,$ CID$ CD-ID$ 00HYR Module,Information,NO Hard Drive,Optiplex,HM/HL $ 12R4V FGA Proxy MOD12R4Vfor SKU 998-BJPW $ 1G0PMOD,LBL,NP,T141517VG$ 1KModule,Documentation PowerEdge 2650,English $ 2HFMOD,SW,MS,GML,OS,WIN,PRO $ 417KX MOD,SW,W10,EDITION,PRO $ 5DWXMOD-SRV,SW,NTWK,3160,TLP SKL $ 5YXMOD,LBL,INTEL,CI7,6,SML $ F2GVN MOD,LBL,PLMRST,FR/EN,W8/10,T$ J9KVX MOD,LBL,REG,TSKL,DIS $ KF54T Module,Label,Retail,Vostro,V131,$ KM1DJ Module,Label,Dell Energy Offering,ESTAR 5.0,Half Penny Bridge $ MTYWModule,Software,OFCTOPK,Multiple User Interface,Factory Install $ VT9VMOD-SRV,SW,WIN,TULIP SKL $ WTT3M MOD,SHP MTL,INSP,17,WW $ 2R8XR MOD,BTRY,PRI,40WHR,4C,SIMPLO $ NGF1T MOD,LCD,17.3FHD,AUO,TULP $ 0P1HMOD,SW,QFE,WIN$ 5F47M Module,Software,Dolby Laboratories Licensing Corp,Optical Device Drive,License,Factory Install $ 85YModule,Software,COMMONBUILD,Across Line Of Business $ CJ0YG Module,Software, CYB,MPEG2,W$ GV0CP Module,Software,WINDOWS-LIVE,WAVE4,Consumer $ R6RModule,Software,Cyberlink,Suite,ESLS,2.0,Digital Video Disk Drive $ TPVPP Module,Software,SMOD,Inspiron,W10,US/CAN $ 13CMOD,ASSY,BASE,I7-XXXX,4G,$ MW20P MOD,KYBD,104,US,ENG,B,CEDAR $ GXYKX MOD,CRD,NTWK,M2,3160,CSMB,SCR $ 51G3C Module,Dual In-Line Memory Module,16GB,2X8GB,1600,DDR3L $ 01WModule,Dvd+/-Rw,8X,Hitachi Lg Data Storage,BARE,Across Line Of Business $ 95KKH MOD,CVR,LCD,SLVR,T,TULIP $ 124PModule,Hard Drive,2T,S3,5.4,512E,Straight,M9T $ 40R5C Module,Information,9,SCREEN,Asset Recovery Business $ C2WVP Module,Adapter,Alternating Current,65W,Liteon,3P,Pwa Integrated,WW$ R609C Module,Cord,Power,125V,1M,C5,United States $ JJ8DK MOD,SW,WIN10,64,ENGLISH,WW $ H68DMOD,INFO,HD GRPHC,UMA $ H668J Module,Information,With Camera,E$ M3GVR Module,Software,OFC-2013,Multiple User Interface,Factory Install $ 8G8JMOD,SW,DPK,W10,32/64,PRO $ RMR2V BASE,NBK,BTX,INS,$ CID$ CD-ID$ 00HYR Module,Information,NO Hard Drive,Optiplex,HM/HL $ 12R4V FGA Proxy MOD12R4Vfor SKU 998-BJPW $ 1G0PMOD,LBL,NP,T141517VG$ 1KModule,Documentation PowerEdge 2650,English $ 2HFMOD,SW,MS,GML,OS,WIN,PRO $ 417KX MOD,SW,W10,EDITION,PRO $ 5DWXMOD-SRV,SW,NTWK,3160,TLP SKL $ 5YXMOD,LBL,INTEL,CI7,6,SML $ F2GVN MOD,LBL,PLMRST,FR/EN,W8/10,T$ J9KVX MOD,LBL,REG,TSKL,DIS $ KF54T Module,Label,Retail,Vostro,V131,$ KM1DJ Module,Label,Dell Energy Offering,ESTAR 5.0,Half Penny Bridge $ MTYWModule,Software,OFCTOPK,Multiple User Interface,Factory Install $ VT9VMOD-SRV,SW,WIN,TULIP SKL $ WTT3M MOD,SHP MTL,INSP,17,WW $ 2R8XR MOD,BTRY,PRI,40WHR,4C,SIMPLO $ NGF1T MOD,LCD,17.3FHD,AUO,TULP $ 0P1HMOD,SW,QFE,WIN$ 5F47M Module,Software,Dolby Laboratories Licensing Corp,Optical Device Drive,License,Factory Install $ 85YModule,Software,COMMONBUILD,Across Line Of Business $ CJ0YG Module,Software, CYB,MPEG2,W$ GV0CP Module,Software,WINDOWS-LIVE,WAVE4,Consumer $ R6RModule,Software,Cyberlink,Suite,ESLS,2.0,Digital Video Disk Drive $ TPVPP Module,Software,SMOD,Inspiron,W10,US/CAN $ 13CMOD,ASSY,BASE,I7-XXXX,4G,$ MW20P MOD,KYBD,104,US,ENG,B,CEDAR $ GXYKX MOD,CRD,NTWK,M2,3160,CSMB,SCR $ 51G3C Module,Dual In-Line Memory Module,16GB,2X8GB,1600,DDR3L $ 01WModule,Dvd+/-Rw,8X,Hitachi Lg Data Storage,BARE,Across Line Of Business $ 95KKH MOD,CVR,LCD,SLVR,T,TULIP $ 124PModule,Hard Drive,2T,S3,5.4,512E,Straight,M9T $ 40R5C Module,Information,9,SCREEN,Asset Recovery Business $ C2WVP Module,Adapter,Alternating Current,65W,Liteon,3P,Pwa Integrated,WW$ R609C Module,Cord,Power,125V,1M,C5,United States $ JJ8DK MOD,SW,WIN10,64,ENGLISH,WW $ H68DMOD,INFO,HD GRPHC,UMA $ H668J Module,Information,With Camera,E$ M3GVR Module,Software,OFC-2013,Multiple User Interface,Factory Install $ 8G8JMOD,SW,DPK,W10,32/64,PRO when I looked at my install of Microsoft Office on that delivered computer, it confirms that I installed it on Sept on this this is service tag *** I tried it for a little more than a week and I told *** that it stopped connecting to the Internet, she said that I would have to send it back again for repair in a couple of days, I got an envelope in the mail with a FedEx return label to Dell since I still had the box that the laptop came in, I dropped it off at FedEx and it was delivered to Dell on Oct (FedEx tracking # ***) I provided this number to *** and *** and they agreed that they got it I also got an empty box (pound package) on Oct from FedEx I explained to *** about this and asked whether he wanted me to send the empty box back *** has refused to provide tracking numbers for FedEx deliveries on Sept as far as the police & I think, only one laptop was sent then and that I sent it back After 10+ months, all I have is an empty shipping box *** has insisted that she won't do anything until she gets a police report on a "stolen" computer of which she refused to provide information about it, including its serial number, model and, most importantly, its FedEx tracking number Many times, I have tried to call Dell over the last months and failed to have anyone provide a phone number to a supervisor. Even when Officer *** called, it took at least numbers to find any supervisor. The one we got was for Pro Repairs and he said that my warranty didn't include that and that Officer *** would have to contact someone else. However, he did provide the information that I have returned both laptops in questionBut the phone number he gave went back to where we started, being bounced from one office to another
I am rejecting this response because:
most of the time, I was in contact with *** later, *** *** *** ***[email protected] got involved and then stopped contacting me I went to the police the second time, on Friday, Oct 18, about am, and talked with Office *** *** she eventually got to talk to a repair pro supervisor who could look up the two laptops in question the previous, refurbish laptop service tag *** (Service Request ***) he said that I had sent it back awhile ago and it had been sent to another client the "stolen" computer was *** (Service Request ***) the supervisor that they had sent this to me on August and that I had returned it for repairs when I looked this Service Tag number on the Dell website, it said that I got it back from repairs and was delivered on Sept -- here is a copy: Inspiron 5759, ServiceTag *** Order summary Item: BASE,NBK,BTX,INS, Status: Delivered Shipping History Delivered On: 9/26/ This order has been delayedWe’re very sorry, but we’ve encountered another unexpected delay with your order ***The new estimated delivery date is on or before We will be forced to cancel your order automatically to comply with Federal Trade Commission requirements if you do not give your consent to continue with the order process within hoursProceed to Consent Form Cancel My Order Validate Order Information You must provide additional information to proceed further C
Regards,
*** ***
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submissionOur records indicate the Dell
representative; *** has authorized the correct power cords sent to the customer. We certainly do apologize for any frustration or inconvenience this matter may have caused our customer. In the interest of customer satisfaction, *** has provided the customer with a concession. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsOur representative explained the terms and the conditions of the limited
hardware warranty, which does not cover accident damage ***As a onetime gesture of goodwill and in the interest of customer satisfaction, our representative offered a depot repair at a discounted rate; however, Ms*** elected not to accept our offer of assistanceHer request for a free repair was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s limited hardware warranty and our other policiesShould Ms*** have any additional concerns, she can reach out to Dell by phone, email or chat by visiting *** or for online assistance at ***.
Sincerely,
Advanced Resolution Group
Incident ID ***
Dell
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceThe representative *** contacted the customer explained that what he saw was a pricing errorThe order that he was charged for was the price of only the standThe representative offered a 10% discount on the monitor order which the customer declinedThe representative provided a return authorization number with a prepaid return shipping labelPlease have the customer contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has been in contact with the customer regarding their
concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has replaced the customer’s computer with an exchange unit. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMr*** expressed dissatisfaction with Dell service and support and wants an exchange computer with upgradesWe regret any dissatisfaction he may have experienced and appreciate the feedback providedDell
cannot warrant that any Dell product will operate error free with all third party hardware and software applications and cannot guarantee that all Dell computer configurations will work with all current or future software applications, including gamesDell’s policy regarding refurbished exchange computers is that the replacement computer sent from Dell will have a configuration as good as or better than the computer that was originally purchasedSince the date of the submission, a Dell representative contacted Mr*** to provide assistance and, for customer satisfaction reasons, processed a service dispatch for an exchange computer which has since been sent to Mr***. Our representative provided contact information and will remain available should he need any follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dell representatives are continuing to work with Mr*** regarding his concerns. Our representatives will remain the customer’spoint of contact until this matter has been resolved with finality
Complaint: ***
I am rejecting this response because: The manufacture knowingly produced and distributed a faulty product which it corrected on future models after several complaints The manufacture failed to address or repair the poorly designed product The manufacture has also fabricated a warranty date that does not correspond with the purchase date of the product The manufacture is knowingly utilizing deceitful practices to avoid responsibility for there production issue
Regards,
*** ***
Complaint: ***
I am rejecting this response because: I had to contact tech support today for the very same problem that I had on my old computer I was on with this person for about hour I will have to start paying for that time here in the next few weeks as my warranty will expire The warranty on the old computer which I no longer have I have a new machine and should have a new warrantyespecially since I am having the same issues with this new machine and it has NOTHING to do with anything on my end The techs have told me that numerous times.I received a call last Thurs (3-3-16) about pm from a guy who said his name was *** (he gave his ID # as ***) I told him I was busy and asked if he could call back in about hours He agreed but no call ever cameand still hasn't as of this morning since I am having this problem again I initiated a new call to tech support why does Dell make promises that don't keep and lie to their customers? I have left several emails with this contact that is listed on this report He has not contacted me back either. I want this months of support to help with these on-going problems and the fact that Dell's customer service is so bad!
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our representative contacted the customer and explained the terms and conditions concerning coupon codes and refurbished systems, and, the coupon code used by the customer is expired
and no longer availableWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate
Dell representative; *** and our customer have worked together to bring this matter to a reasonable resolution. The customer has informed *** they have made the decision to take their system to a local technician for repair. *** has confirmed the customer has received a full refund for the cost of the repair which could not be performed due to a parts availability issue with our vendors. The customer has asked for some type of concession and *** has sent the customer a coupon to use toward their next purchase with Dell. We certainly do apologize for the negative experience the customer had in this transaction; and we appreciate the customer and the Revdex.com bringing the matter to our attention. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction he may have experienced and appreciate the feedback Dell has a thirty (30)
day Return Period and, as the order invoiced during July, 2015, a refund would not be an option Dell records indicate the systems include warranty support which ends July 29, Since the date of the submission, a Dell representative contacted the customer and denied the return request but offered assistance with the technical issues The customer declined and indicated he would contact technical support at a later date and was provided contact information Should he reconsider and want our representative’s assistance, we ask that he contact the representative at ***@Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
I have been notified by customer support for Dell INC, They agreed to replace my computer for anotherI did receive the refurbished computer from dellI am in the process of using it to make sure everything is fine which it seems to beI will be returning other broken computer back to them soon thank you so much for all your helpI will be need to know about the warranty on the refurbished computer
Dear Revdex.com, As Dell’s stance in this matter remains unchanged, no further attempt has been made to reach the customer“As is messaged throughout Dell's web site, promotional offers are subject to availability and may change at any time without prior noticePer Dell policy, Dell will not provide a promotionally priced computer/item once the promotion has ended“The representative reviewed the available options with the customerThere will not be any other options offered the customer declined the offerWe remain available to assist and ask that the customer contact the representative should they have any additional questions at ***@Dell.comSincerely Advanced Resolution Group Incident ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently made multiple attempts to reach Mr***; however, has not been able to discuss the contents of his correspondenceOur
records show, the order was canceled due to product availability issues and cannot be reinstated; furthermore, the promotion has expiredPlease note, Dell's Consumer Terms of Sale states that the order is subject to cancellation by Dell, in Dell's sole discretionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceShould Mr*** have any additional concerns, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support.
Sincerely,
Advanced Resolution Group
Incident ID ***
Dell
Dear Revdex.com,
Our records indicate that Dell representative *** has been in contact with the customer in regards to this situationIn regards to the customer claim of not liking the color of the replacement system we suggest he read the terms and conditions of the warrantyDELL'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR OR REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT *** *** Dell’s written policies, including as part of Mr***’s Limited Hardware Warranty, dictate that Dell is not responsible for such compensationPlease have the customer contact the representative by email at ***@Dell.com with any additional concerns regarding this matter
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc
Dell representative, Sreejith, is working with the customer and the credit verification department to resolve this matterShould the customer have any additional concerns regarding this case, they can reach out to our representative directly by e-mail at ***@Dell.com