Complaint: ***
I am rejecting this response because: I did purchase warranty when I purchased the laptop and did extend that warranty when the Dell Rep called meThey (Dell) is not honoring what was sold to meAs I stated in the first message, anything short of repairing the laptop for free (with the warranty) is in acceptableThe attached image is a screenshot of the order I place, clearly showing that warranty plus was purchased.
Regards,
*** ***
Dear Revdex.com,
This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionAt this time Dell considers this issue closed
Sincerely,
Advanced Resolution Group
Incident ID#***
Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative explained the terms of sale and limited hardware warrantyOur records indicate that
Mr*** has been provided multiple replacement systemsPlease note that in the interest of customer satisfaction, our representative offered to replace the video card with like for like; however, Mr*** elected not to accept our offer of assistanceHis request for yet another upgraded replacement system or unlike graphics card was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support Team Incident ID: *** Dell Inc
Complaint: ***
I am rejecting this response because: I have attempted to contact *** via email and no response. He can contact me on Monday November. Their answer is a way to get out of replying. They asked for a hour window initially and now they expect that to be the same every day
Regards,
*** ***
Complaint: ***
I am rejecting this response because it's shows a lack of customer service, that they couldn't make good on a deal Even if it was on a 3rd party site, the codes had to have come from Dell to work on their site The gentleman that contacted me was unfriendly and basically insinuated I was it and said I wasn't truthful in my story Another development since my last communication with the Revdex.com is the deal was offered AGAIN I logged on to their site, redeemed the coupon (which showed the discounted price) and attempted to buy it, but the website wouldn't accept payment...and when I contacted customer service, they were unhelpful, saying that the code AGAIN didn't work.This issue could have been easily resolved and they chose to fight it I think it proves they don't care about their customers and they know that I'm just a little guy that doesn't have recourse to make them do the right thing Anything the Revdex.com can do would be appreciated
Regards,
*** ***
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative contacted the customer regarding the issues described in his correspondenceAs a onetime goodwill gesture, our representative offered the customer a
discounted rate on depot serviceThe customer will contact us when he is ready to proceedOur representative remains available and may be contacted directly via email at ***@***We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experience Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced with a new computer We regret any dissatisfaction he may have experienced and appreciate the feedback
provided Since the date of the submission, a Dell representative contacted the customer to discuss their concerns and assist in resolving the technical issues Upon follow up, our representative was informed that the customer returned the computer to the vendor which originally sold him the computer We remain available to assist the customer under the terms and conditions of Dell’s Limited Hardware Warranty and ask that he contact our representative at ***@Dell.com for any further assistance he may need regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate
the Dell representative; *** has authorized the return of the equipment for a full refund back to the customer*** has informed the customer, equipment at the Dell Outlet are limited configurations and many times are one-of-a-kind offers. Since there is no exact match to the system the customer had purchased, the only option is to return the equipment for a full refundThe customer has accepted this as resolution to their issue. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Dell representative, ***, is working with the customer to achieve an amicable resolution for his concernsShould the customer have any additional concerns regarding this
case, they can reach out to our representative at ***
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Complaint: ***
I am rejecting this response because: I understand the price match was a different itemIt took me weeks , multiple attempts to contact and I needed to start a Revdex.com case against dell in order to find out that information.
Regards,
*** ***
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has instructed the customer to contact her bank and have them remove the payment authorization as Dell does not have her money. Once this is done her payment should reflect in her account. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate
the Dell representative; *** has authorized an onsite service call to replace the computer hard drive in order to resolve the technical problems the customer had been having with their computer. The service call has been completed as reported by our customer on 07/26/2016. We certainly do apologize for any frustration this matter may have caused our customer. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent TV promotion We regret any miscommunication which may have occurred and appreciate the feedback Since the date of the submission, a Dell representative contacted the customer to discuss their concerns Our representative determined that the customer did not get the promotional TV that he expected and processed a return authorization for a full refund for the TV order We ask that the customer contact our representative at ***@dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative contacted Mr*** regarding his concernsAfter further review, our representative issued a product replacementOur records show that the replacement order#
*** was delivered on January 26th, under FedEx Tracking # ***Our representative also followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this caseSincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for the opportunity
to address the correspondence submitted by *** *** ***A Dell representative contacted the customer regarding the issues described in her correspondenceOur representative processed a return for credit for the customer and our records indicate the system has been received and the credit has been applied to the original form of paymentWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative may be contacted directly via email at ***. Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsThe representative worked with our account verification team to resolve this matterOur
records show that a refund for warranty order# *** has been posted to the original form of paymentPlease note that as a gesture of goodwill and in the interest of customer satisfaction, credit for the late fees also has been processed and his Dell Preferred Account balance is zero, ($0.00)Furthermore, the account has been closed as requestedHis credit history has not been affected by this transactionDue to our return policy, his refund request for order# *** was respectfully deniedOur representative followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Dell representative *** worked with Mr*** *** to resolve the issues as reported in his complaintIssues are resolved and our representative closed the caseOur representative may be reached at ***@dell.com.Sincerely,Dell Advanced Resolution
Team
Complaint: ***
I am rejecting this response because: I had no idea the hard drive was only 32GB when I purchased this laptop. My mistake was not checking the size when I received it, but I had no reason to do that It is so small it will not even allow a Windows update! I have attached a copy of the Dell Invoice. No place does it say "Hard Drive". It does list 32GB eMMC which means nothing to me. I am now assuming that that item is the hard drive. I am very disappointed in Dell for even selling this laptop without notifying the buyer as to what they are actually getting. Dell Customer Service called me and said they could do NOTHING to help me since it is past their day return window. They told me that my only option is to buy an external hard drive. Dell is certainly not a customer friendly or customer supportive manufacturer
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, processed a credit and our records indicate the item has been received*** will remain engaged until the credit has been applied fully
to the original form of paymentWe regret any dissatisfaction Mr*** may have experienced and appreciate the feedback provided regarding his Dell Experience*** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for warranty support We regret any miscommunication which may have occurred and appreciate the feedback Dell
records indicate the customer purchased a computer with a one year warranty which expired during Since the date of the submission, a Dell representative contacted the customer to discuss her concerns Our representative, for customer satisfaction reasons, offered a discount to the fee-based out of warranty repairs which the customer declined Should she reconsider and want to accept the offer, we ask that she contact our representative within ten days from this response at ***@Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: I did purchase warranty when I purchased the laptop and did extend that warranty when the Dell Rep called meThey (Dell) is not honoring what was sold to meAs I stated in the first message, anything short of repairing the laptop for free (with the warranty) is in acceptableThe attached image is a screenshot of the order I place, clearly showing that warranty plus was purchased.
Regards,
*** ***
Dear Revdex.com,
This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionAt this time Dell considers this issue closed
Sincerely,
Advanced Resolution Group
Incident ID#***
Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative explained the terms of sale and limited hardware warrantyOur records indicate that
Mr*** has been provided multiple replacement systemsPlease note that in the interest of customer satisfaction, our representative offered to replace the video card with like for like; however, Mr*** elected not to accept our offer of assistanceHis request for yet another upgraded replacement system or unlike graphics card was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support Team Incident ID: *** Dell Inc
Complaint: ***
I am rejecting this response because: I have attempted to contact *** via email and no response. He can contact me on Monday November. Their answer is a way to get out of replying. They asked for a hour window initially and now they expect that to be the same every day
Regards,
*** ***
Complaint: ***
t and said I wasn't truthful in my story Another development since my last communication with the Revdex.com is the deal was offered AGAIN I logged on to their site, redeemed the coupon (which showed the discounted price) and attempted to buy it, but the website wouldn't accept payment...and when I contacted customer service, they were unhelpful, saying that the code AGAIN didn't work.This issue could have been easily resolved and they chose to fight it I think it proves they don't care about their customers and they know that I'm just a little guy that doesn't have recourse to make them do the right thing Anything the Revdex.com can do would be appreciated
I am rejecting this response because it's shows a lack of customer service, that they couldn't make good on a deal Even if it was on a 3rd party site, the codes had to have come from Dell to work on their site The gentleman that contacted me was unfriendly and basically insinuated I was i
Regards,
*** ***
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative contacted the customer regarding the issues described in his correspondenceAs a onetime goodwill gesture, our representative offered the customer a
discounted rate on depot serviceThe customer will contact us when he is ready to proceedOur representative remains available and may be contacted directly via email at ***@***We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experience Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced with a new computer We regret any dissatisfaction he may have experienced and appreciate the feedback
provided Since the date of the submission, a Dell representative contacted the customer to discuss their concerns and assist in resolving the technical issues Upon follow up, our representative was informed that the customer returned the computer to the vendor which originally sold him the computer We remain available to assist the customer under the terms and conditions of Dell’s Limited Hardware Warranty and ask that he contact our representative at ***@Dell.com for any further assistance he may need regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate
the Dell representative; *** has authorized the return of the equipment for a full refund back to the customer*** has informed the customer, equipment at the Dell Outlet are limited configurations and many times are one-of-a-kind offers. Since there is no exact match to the system the customer had purchased, the only option is to return the equipment for a full refundThe customer has accepted this as resolution to their issue. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Dell representative, ***, is working with the customer to achieve an amicable resolution for his concernsShould the customer have any additional concerns regarding this
case, they can reach out to our representative at ***
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Complaint: ***
I am rejecting this response because: I understand the price match was a different itemIt took me weeks , multiple attempts to contact and I needed to start a Revdex.com case against dell in order to find out that information.
Regards,
*** ***
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has instructed the customer to contact her bank and have them remove the payment authorization as Dell does not have her money. Once this is done her payment should reflect in her account. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate
the Dell representative; *** has authorized an onsite service call to replace the computer hard drive in order to resolve the technical problems the customer had been having with their computer. The service call has been completed as reported by our customer on 07/26/2016. We certainly do apologize for any frustration this matter may have caused our customer. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent TV promotion We regret any miscommunication which may have occurred and appreciate the feedback Since the date of the submission, a Dell representative contacted the customer to discuss their concerns Our representative determined that the customer did not get the promotional TV that he expected and processed a return authorization for a full refund for the TV order We ask that the customer contact our representative at ***@dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative contacted Mr*** regarding his concernsAfter further review, our representative issued a product replacementOur records show that the replacement order#
*** was delivered on January 26th, under FedEx Tracking # ***Our representative also followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this caseSincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for the opportunity
to address the correspondence submitted by *** *** ***A Dell representative contacted the customer regarding the issues described in her correspondenceOur representative processed a return for credit for the customer and our records indicate the system has been received and the credit has been applied to the original form of paymentWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative may be contacted directly via email at ***. Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsThe representative worked with our account verification team to resolve this matterOur
records show that a refund for warranty order# *** has been posted to the original form of paymentPlease note that as a gesture of goodwill and in the interest of customer satisfaction, credit for the late fees also has been processed and his Dell Preferred Account balance is zero, ($0.00)Furthermore, the account has been closed as requestedHis credit history has not been affected by this transactionDue to our return policy, his refund request for order# *** was respectfully deniedOur representative followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Dell representative *** worked with Mr*** *** to resolve the issues as reported in his complaintIssues are resolved and our representative closed the caseOur representative may be reached at ***@dell.com.Sincerely,Dell Advanced Resolution
Team
Complaint: ***
I am rejecting this response because: I had no idea the hard drive was only 32GB when I purchased this laptop. My mistake was not checking the size when I received it, but I had no reason to do that It is so small it will not even allow a Windows update! I have attached a copy of the Dell Invoice. No place does it say "Hard Drive". It does list 32GB eMMC which means nothing to me. I am now assuming that that item is the hard drive. I am very disappointed in Dell for even selling this laptop without notifying the buyer as to what they are actually getting. Dell Customer Service called me and said they could do NOTHING to help me since it is past their day return window. They told me that my only option is to buy an external hard drive. Dell is certainly not a customer friendly or customer supportive manufacturer
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, processed a credit and our records indicate the item has been received*** will remain engaged until the credit has been applied fully
to the original form of paymentWe regret any dissatisfaction Mr*** may have experienced and appreciate the feedback provided regarding his Dell Experience*** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for warranty support We regret any miscommunication which may have occurred and appreciate the feedback Dell
records indicate the customer purchased a computer with a one year warranty which expired during Since the date of the submission, a Dell representative contacted the customer to discuss her concerns Our representative, for customer satisfaction reasons, offered a discount to the fee-based out of warranty repairs which the customer declined Should she reconsider and want to accept the offer, we ask that she contact our representative within ten days from this response at ***@Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc