Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a full refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Dell
records indicate a refund has been processed to the customer’s account Since the date of the submission, a Dell representative contacted the customer to verify receipt of the refund We ask that he contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for some recent Dell orders We regret any dissatisfaction he may have experienced and appreciate the feedback
provided When a third party item is ordered from Dell, an order request is electronically forwarded to Dell’s third party vendor Sometimes such orders cannot be cancelled due to the order already being processed at which point, the shipment must be returned to Dell for a refund Since the date of the submission, a Dell representative contacted the customer to discuss his concerns and provide assistance The customer’s unwanted orders have since been refunded in full and interest waived The customer should see this reflected on their next monthly billing statement We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter. Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any miscommunication which may have occurred and appreciate the feedback
Since the date of the submission, a Dell representative contacted the customer to discuss her concerns Our representative apologized for the bad experience and contacted Dell Financial Services on the customer’s behalf to verify that the customer will receive a 10% Gift Card when using the Dell Preferred Account for Dell Advantage Rewards We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: Dell representative said that I registered my email for their loyalty program day after my order, so I cannot get the full loyalty rewards of $but I have proof that I registered for it on the same dayI have attached the files to show the email confirmations of my registrationI registered for an account on Dell.com and for their Loyalty Program and placed my order, all on the same day, November 30th, In fact, I registered for their Loyalty program even before placing my order, as it shows that I received the email confirmation of my registration of the Loyalty Program at 9:31pm, and the confirmation of my order at 11:21pmI did everything on November 30th, and if Dell received my registration or my order day after, it is NOT my problemThe representative from Dell said that I registered for their Loyalty program on December 1st, 2015, which is untrue because I received the email confirmation of my registration on November 30th, 2015.
Regards,
*** **
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any dissatisfaction the customer may have experienced and appreciate the feedback
provided Dell sells many third party products including software, however this purchase would not include free technical support and any software purchased apart from a computer order would be supported by the manufacturer Since the date of the submission, a Dell representative contacted the customer to discuss their concerns Our representative verified with the customer that a refund has already been processed We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Thank you for providing a copy of the customer’s submission. Dell representative, *** has been assigned to this case and has initiated contact with the customer by phone and email; in their attempt to work with the customer and bring this matter to a reasonable resolution. We ask
that the customer continues to work with ***, who can be reached directly by email at ***
Complaint: ***
I am rejecting this response because:I got an email form ***, who had been trying to contact me several times while I was out of my officeThe message does state that Dell will refunded the disputed amount and I am satisfied with the resolutionBut I just called my bank and the transaction has not been credited, I will appreciate if we can close this complaint once the money has been credited
Regards,
*** *** ***
Complaint: ***
I am rejecting this response because: the resolution is unsatisfactoryDell is guilty of bait-and-switch tactics and will not resolve the matter to my satisfaction
Regards,
*** ***
Dear Revdex.com,Thank you for the opportunity
to address the correspondence submitted by *** *** ***A Dell representative contacted the customer regarding the issues described in her correspondenceOur representative processed a return for credit for the customer and our records indicate the system has been received and the credit has been applied to the original form of paymentWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative may be contacted directly via email at ***. Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate Dell
representative, ***, has been in contact with Ms*** to discuss her issue of multiple technical problems with her computer. *** explained to Ms*** that Dell has stood by the hardware warranty to address and resolved each issue for her. Additionally, since the computer is outside Dell’s return period, a refund is not possible. However, in the interest of customer satisfaction, *** has offered to exchange the computer per the Terms and Conditions of the hardware warranty, which states Dell uses both new and reconditioned parts to build replacement systems, but Ms*** has declined the offer. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Complaint: ***
I am rejecting this response because:
This is not trueI was asked for some numbers from the bottom of the monitorI sent pictures of the numbersWas thanked for getting the numbers and was told again, sorry but warranty expired
Regards,
*** ***
Complaint: ***
I am rejecting this response because: It has been about a week we have the machine back and we are having the same problem again , the keyboard is not working correctlyThe keys are not working
Regards,
*** ***
Monday, October 30,
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Customer expressed dissatisfaction with communication and processing expectations for their Dell order(s) and wants a refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistance. Our representative worked with the credit verification department to resolve this matterOur records indicate that all the necessary credits have been posted to the original form of paymentFurthermore, as a onetime gesture of goodwill and in the interest of customer satisfaction, a partial account credit and a month warranty extension were providedOur representative also followto confirm resolutionShould Mr*** have any additional concerns regarding this case, he can reach out to our representative at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Complaint: ***
I am rejecting this response because it's shows a lack of customer service, that they couldn't make good on a deal Even if it was on a 3rd party site, the codes had to have come from Dell to work on their site The gentleman that contacted me was unfriendly and basically insinuated I was it and said I wasn't truthful in my story Another development since my last communication with the Revdex.com is the deal was offered AGAIN I logged on to their site, redeemed the coupon (which showed the discounted price) and attempted to buy it, but the website wouldn't accept payment...and when I contacted customer service, they were unhelpful, saying that the code AGAIN didn't work.This issue could have been easily resolved and they chose to fight it I think it proves they don't care about their customers and they know that I'm just a little guy that doesn't have recourse to make them do the right thing Anything the Revdex.com can do would be appreciated
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** * ***Customer expressed dissatisfaction with Dell service and support and wants the product replacedWe regret any dissatisfaction they may have experienced and
appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concernsOur representative explained the terms of the Limited Hardware Warranty, which expired on December 27, However, as a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed a Depot serviceOur records indicated that the repaired unit was delivered to the customer on February 28, under *** tracking number ***Our representative also followto verify that the unit was functioning properlyShould Ms*** have any additional concerns regarding this case, she can reach out to Dell by phone, email or chat by visiting ***, or for online assistance at ***
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently made multiple attempts to reach Mr***; however, has not been able to discuss the contents of his correspondenceOur
records show, the order was canceled due to product availability issues and cannot be reinstated; furthermore, the promotion has expiredPlease note, Dell's Consumer Terms of Sale states that the order is subject to cancellation by Dell, in Dell's sole discretionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceShould Mr*** have any additional concerns, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support.
Sincerely,
Advanced Resolution Group
Incident ID ***
Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our representative contacted the customer and explained the terms and conditions concerning coupon codes and refurbished systems, and, the coupon code used by the customer is expired
and no longer availableWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding
this experience
Dell representative, ***, contacted the customer and explained about the backlog, free 2nd day shipping was providedThe customer confirmed receipt of the order and had no further concerns
Please have the customer contact the representative by email at ***@Dell.com
Sincerely
Advanced Resolution Group
Incident
***
Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced with a new computer We regret any dissatisfaction he may have experienced and appreciate the feedback
provided Since the date of the submission, a Dell representative contacted the customer to discuss their concerns and assist in resolving the technical issues Upon follow up, our representative was informed that the customer returned the computer to the vendor which originally sold him the computer We remain available to assist the customer under the terms and conditions of Dell’s Limited Hardware Warranty and ask that he contact our representative at ***@Dell.com for any further assistance he may need regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell records indicate the customer was provided the option of assistances in placing the order for the additional memory sticks which he declinedThe customer has also been provided the option to return the system for full creditAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterShould the customer reconsider, we ask that they contact our representative within ten (10) days from the date of this response for any further assistance they may need regarding this matter
Sincerely,
Advanced Resolution Group
FID # ***
Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a full refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Dell
records indicate a refund has been processed to the customer’s account Since the date of the submission, a Dell representative contacted the customer to verify receipt of the refund We ask that he contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for some recent Dell orders We regret any dissatisfaction he may have experienced and appreciate the feedback
provided When a third party item is ordered from Dell, an order request is electronically forwarded to Dell’s third party vendor Sometimes such orders cannot be cancelled due to the order already being processed at which point, the shipment must be returned to Dell for a refund Since the date of the submission, a Dell representative contacted the customer to discuss his concerns and provide assistance The customer’s unwanted orders have since been refunded in full and interest waived The customer should see this reflected on their next monthly billing statement We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter. Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any miscommunication which may have occurred and appreciate the feedback
Since the date of the submission, a Dell representative contacted the customer to discuss her concerns Our representative apologized for the bad experience and contacted Dell Financial Services on the customer’s behalf to verify that the customer will receive a 10% Gift Card when using the Dell Preferred Account for Dell Advantage Rewards We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: Dell representative said that I registered my email for their loyalty program day after my order, so I cannot get the full loyalty rewards of $but I have proof that I registered for it on the same dayI have attached the files to show the email confirmations of my registrationI registered for an account on Dell.com and for their Loyalty Program and placed my order, all on the same day, November 30th, In fact, I registered for their Loyalty program even before placing my order, as it shows that I received the email confirmation of my registration of the Loyalty Program at 9:31pm, and the confirmation of my order at 11:21pmI did everything on November 30th, and if Dell received my registration or my order day after, it is NOT my problemThe representative from Dell said that I registered for their Loyalty program on December 1st, 2015, which is untrue because I received the email confirmation of my registration on November 30th, 2015.
Regards,
*** **
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any dissatisfaction the customer may have experienced and appreciate the feedback
provided Dell sells many third party products including software, however this purchase would not include free technical support and any software purchased apart from a computer order would be supported by the manufacturer Since the date of the submission, a Dell representative contacted the customer to discuss their concerns Our representative verified with the customer that a refund has already been processed We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Thank you for providing a copy of the customer’s submission. Dell representative, *** has been assigned to this case and has initiated contact with the customer by phone and email; in their attempt to work with the customer and bring this matter to a reasonable resolution. We ask
that the customer continues to work with ***, who can be reached directly by email at ***
Complaint: ***
I am rejecting this response because:I got an email form ***, who had been trying to contact me several times while I was out of my officeThe message does state that Dell will refunded the disputed amount and I am satisfied with the resolutionBut I just called my bank and the transaction has not been credited, I will appreciate if we can close this complaint once the money has been credited
Regards,
*** *** ***
Complaint: ***
I am rejecting this response because: the resolution is unsatisfactoryDell is guilty of bait-and-switch tactics and will not resolve the matter to my satisfaction
Regards,
*** ***
Dear Revdex.com,Thank you for the opportunity
to address the correspondence submitted by *** *** ***A Dell representative contacted the customer regarding the issues described in her correspondenceOur representative processed a return for credit for the customer and our records indicate the system has been received and the credit has been applied to the original form of paymentWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative may be contacted directly via email at ***. Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate Dell
representative, ***, has been in contact with Ms*** to discuss her issue of multiple technical problems with her computer. *** explained to Ms*** that Dell has stood by the hardware warranty to address and resolved each issue for her. Additionally, since the computer is outside Dell’s return period, a refund is not possible. However, in the interest of customer satisfaction, *** has offered to exchange the computer per the Terms and Conditions of the hardware warranty, which states Dell uses both new and reconditioned parts to build replacement systems, but Ms*** has declined the offer. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Complaint: ***
I am rejecting this response because:
This is not trueI was asked for some numbers from the bottom of the monitorI sent pictures of the numbersWas thanked for getting the numbers and was told again, sorry but warranty expired
Regards,
*** ***
Complaint: ***
I am rejecting this response because: It has been about a week we have the machine back and we are having the same problem again , the keyboard is not working correctlyThe keys are not working
Regards,
*** ***
Monday, October 30,
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Customer expressed dissatisfaction with communication and processing expectations for their Dell order(s) and wants a refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistance. Our representative worked with the credit verification department to resolve this matterOur records indicate that all the necessary credits have been posted to the original form of paymentFurthermore, as a onetime gesture of goodwill and in the interest of customer satisfaction, a partial account credit and a month warranty extension were providedOur representative also followto confirm resolutionShould Mr*** have any additional concerns regarding this case, he can reach out to our representative at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Complaint: ***
t and said I wasn't truthful in my story Another development since my last communication with the Revdex.com is the deal was offered AGAIN I logged on to their site, redeemed the coupon (which showed the discounted price) and attempted to buy it, but the website wouldn't accept payment...and when I contacted customer service, they were unhelpful, saying that the code AGAIN didn't work.This issue could have been easily resolved and they chose to fight it I think it proves they don't care about their customers and they know that I'm just a little guy that doesn't have recourse to make them do the right thing Anything the Revdex.com can do would be appreciated
I am rejecting this response because it's shows a lack of customer service, that they couldn't make good on a deal Even if it was on a 3rd party site, the codes had to have come from Dell to work on their site The gentleman that contacted me was unfriendly and basically insinuated I was i
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** * ***Customer expressed dissatisfaction with Dell service and support and wants the product replacedWe regret any dissatisfaction they may have experienced and
appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concernsOur representative explained the terms of the Limited Hardware Warranty, which expired on December 27, However, as a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed a Depot serviceOur records indicated that the repaired unit was delivered to the customer on February 28, under *** tracking number ***Our representative also followto verify that the unit was functioning properlyShould Ms*** have any additional concerns regarding this case, she can reach out to Dell by phone, email or chat by visiting ***, or for online assistance at ***
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently made multiple attempts to reach Mr***; however, has not been able to discuss the contents of his correspondenceOur
records show, the order was canceled due to product availability issues and cannot be reinstated; furthermore, the promotion has expiredPlease note, Dell's Consumer Terms of Sale states that the order is subject to cancellation by Dell, in Dell's sole discretionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceShould Mr*** have any additional concerns, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support.
Sincerely,
Advanced Resolution Group
Incident ID ***
Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our representative contacted the customer and explained the terms and conditions concerning coupon codes and refurbished systems, and, the coupon code used by the customer is expired
and no longer availableWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding
this experience
Dell representative, ***, contacted the customer and explained about the backlog, free 2nd day shipping was providedThe customer confirmed receipt of the order and had no further concerns
Please have the customer contact the representative by email at ***@Dell.com
Sincerely
Advanced Resolution Group
Incident
***
Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced with a new computer We regret any dissatisfaction he may have experienced and appreciate the feedback
provided Since the date of the submission, a Dell representative contacted the customer to discuss their concerns and assist in resolving the technical issues Upon follow up, our representative was informed that the customer returned the computer to the vendor which originally sold him the computer We remain available to assist the customer under the terms and conditions of Dell’s Limited Hardware Warranty and ask that he contact our representative at ***@Dell.com for any further assistance he may need regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell records indicate the customer was provided the option of assistances in placing the order for the additional memory sticks which he declinedThe customer has also been provided the option to return the system for full creditAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterShould the customer reconsider, we ask that they contact our representative within ten (10) days from the date of this response for any further assistance they may need regarding this matter
Sincerely,
Advanced Resolution Group
FID # ***
Dell