Today’s Date: 12/17/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer states Gift Cards are missing from a orderAt this time the agent has advised the customer the gift cards were issued by never viewed by the customerUnfortunatly the gift cards have expired and are no longer redeemableWe thank the customer for their time and patience during this processDell regrets any inconvenience causedThe customer may also contact the representative at [redacted] @Dell.com with any other questions or concerns Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionAt this time Dell considers this issue closed Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe Dell representative contacted the customer on 6/29/When the representative contacted the customer to arrange the depot service it was explained that if it was found to be accidental damage there would be a chargeThe letter the customer is referencing is a generic form letter once the customer refused to pay for the service no further contact was made by the depotThe customer was in constant contact with Dell representative ***No further change will be made or offeredIf the customer would like to move forward and have the repair done he may contact the Out of Warranty departmentPlease have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely, Advanced Resolution Group [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has exchanged the customer’s TV for a model she wanted Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Our representative, ***, contacted Mr [redacted] , and dispatched an exchangeMr [redacted] verified the replacement has been received and [redacted] advised him about returning the original monitor [redacted] may be contacted via e-mail at [redacted] @Dell.comWe regret any dissatisfaction Mr [redacted] may have experienced and appreciate the feedback provided regarding his Dell Experience Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Today’s Date: 01/08/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceAt this time the agent has confirmed the customers credit has been processed to the original form of paymentWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] _***@Dell.com with any questions or concerns Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] offered the customer to service her computer per the terms of Dell’s limited hardware warranty but the customer refused Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Dell has glossed over and disregarded half of my complaint They have taken nearly two months to refund the most recent order that I cancelled a week or so after it was discovered that the order had not been processed or initiated to deliver to the shipper, despite being charged to my account That was the second week of September They charged my account, made me incur interest and failed to refund the order up until two days ago I don't consider this part of the complaint resolved as they have not reversed interest incurred Secondly, they fail to address in any form the damaged TV that was sent out and delivered in December of As described in my complaint, they will not refund, take back, or credit me in any manner for the damaged TV I constantly raise this part of my complaint in my communications to Dell as of recent and they literally do not respond to it Dell shipped a damaged TV to me, an item that is not merchantable, and Dell fails to do anything to resolve the issue This is nothing short of fraud It is a horrible company to do business with and they fail to escalate any complaint to anyone in a position of authority to resolve it Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:It has been a month and days since they have stated that they would send a box for the computer that I purchased for my mother could be returned to their "depot" in order for them to fix the computerNOTHING has been done, they sent a box to my address in [redacted] , instead of where the computer was in [redacted] , [redacted] ***This further illustrates the incompetency of the Dell organizationWhen they have actually done something that they say that they will do, I will consider accepting a response from themI have already had to purchase another computer for my mother and I have spent countless hours trying to rectify a problem that they createdThe least they can do is send a box out to [redacted] so my mother can ship back the piece of garbage that they sent us Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative [redacted] contacted the customer and authorized a system repair at the depotThe representative followed up with the customer to confirm receipt of the repaired unitWe remain available to assist and ask that the customer contact the representative [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***We regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceAs per List Removal Page, their request to opt-out of Dell promotions has been processedPlease note, it may take some time for the changes to take effectIn the interim, customer may continue to receive Dell marketing communicationsShould Mr [redacted] have any additional concerns, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s follow up submission Customer expressed dissatisfaction with Dell’s response and wants a refund Dell has a thirty (30) day Return Period and, as the order invoiced during 2014, a refund would not be an option As previously indicated, the customer was provided information for downloading the original operating system software from Dell’s site to assist in resolving the issues he has been experiencing since he downloaded the Windows operating system As Dell’s resolution in this matter remains unchanged, no further attempt will be made to reach the customer regarding this case Our agent remains available, should the customer wish to discuss this matter further; however no change will be made to the offered resolution We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: 34737172Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell does not have a process in place by which a customer can be contacted by a Dell representative from a specific geographical locationAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterSincerely, Advanced Resolution Group FID # [redacted] Dell
Revdex.com Complaint ID: [redacted] Dear Revdex.com, Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any miscommunication which may have occurred and appreciate the feedbackDell makes every effort to avoid errors on the Dell site and in our communications with customers as we fully understand the bad experience it can cause Dell customers, and Dell Sometimes an error may occur and, for this reason, throughout Dell’s site, there is messaging which indicates Dell reserves the right to cancel orders arising from pricing or other errors Since the date of the submission, a Dell representative contacted the customer to advise that the order could not be placed at the price she requested due to a pricing error and, per Dell policy we would be unable to process an order at the incorrect price We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: The statement from the representative from Dell is not true [redacted] did not do any trouble shootingHe received all information regarding the operating system from meHe refused to address all the issues and told me that I would need to call Tech Support to address the issues, he was only willing to reinstall the operating system for the 5th time only after I informed him of what was going on with the defective computerAs for the hardware, the mother board and the hard drive were previously replaced and the computer was not replaced???? Although, in the response, it states that there is not a hardware issue, so it doesn't warrant replacement, GO FIGURE!I do not wish to deal with ***, he is very rude and unprofessionalI will deal with Technical Support going forwardI advised [redacted] of this on Friday, November 11, I will accept closing the case, however, I do not agree with Dell’s resolution for the defective computer or their unfair practices [redacted] contacted me on November 07, and I advised him of the ongoing issues with the defective computer [redacted] was very rude and unprofessional and his only solution was to reinstall the operating system for the 5th time and told me that I would need to hang up and contact Technical Support for them to address the other issues because he was not going toI asked [redacted] if he treated all the customers in this manner? [redacted] responded by saying, how do you want to be treated? I responded by saying I wanted to be treated as a valued customer and with respect because I have been more than patient with Dell during this ordealI have been dealing with these issues since September 22, I advised [redacted] since Dell was not willing to cooperate and put the customer’s needs first by replacing the defective computer or granting a refund instead of offering troubleshooting, I would contact Technical Support and have them address all the issues at the same time instead of spending 2-hours on the phone with him and then calling Tech Support and spending an additional 2-hours on the phoneI advised him that I have a job and cannot continue to take time off to spend countless hours on the phone with Dell to continue repeating the same troubleshooting.I contacted Dell Tech Support on November 09, by replying to the emails regarding the issues, per Dell’s request and have not received a response or call from Dell Tech Support to date [redacted] was supposed to call me at 3:p.mon November 11, to follow up, however, he called me at 10:a.mHe asked if I had spoken with Tech Support? I advised him that I had contacted them, but had not received a call from them [redacted] advised that he would re-install the operating system, I advised him that I was not able to do it at that time and he got upsetI advised [redacted] that I would deal with Tech Support going forward and he did not need to follow up, because I refuse to deal with his rudeness and unprofessionalismDell needs to train their employees, especially those that are representing them as “corporate”, on how to render proper customer serviceDell needs to stand by their products and value their customersI am very dissatisfied with Dell, their corporate representative, and their productsI will not purchase another item from Dell and will close my Dell Preferred Account Regards, [redacted] ***
Dear Revdex.com, Our records show that an offer was made to trouble shoot the current flickering issue but the Ms [redacted] declined the offerDell representative [redacted] will follow up with the customer to address any further concerns with the replacement systemA return is respectfully denied as the system was purchased from a retailerSincerely Advanced Resolution Group Incident [redacted] Dell
BBB Complaint ID: [redacted] Dear RevDex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, [redacted] . Thank you for providing a copy of the customer’s submission. Our records indicate Dell representative; [redacted] , in the interest of customer satisfaction, has authorized a Dell Coupon sent to the customer by email to use toward their next Dell purchase from our website. We ask that the customer be mindful of the expiration date as the coupon expires ninety (90) days from date of issue. We appreciate the customer allowing Dell to address this matter for them. Additionally, we thank the RevDex.com for bringing the two parties together. Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, Our records indicate that Dell representative [redacted] followed up with the customer in regards to the rebuttalThe representative confirmed the customer has received the refund in the form of a check and has no further concernsThe representative can be reached by emailing [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] explained that an imaged hard drive would only have the original operating system installed on it and not software the customer installed after receipt [redacted] also respectfully declined the customer’s request for reimbursement as it was the customer’s decision to involve a third party Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Dear RevDex.com, I am writing on behalf of Dell Inc. in response to the rebuttal filed with your office by the customer. Thank you for providing a copy of the submission. Dell apologizes for the delay in credit but a freight claim has been filed with the carrier. The representative will continue to work with the freight department and the customer until the resolution is in place. The representative can be reached by emailing at [redacted] @Dell.com Sincerely, Advanced Resolution Group [redacted] Dell Inc.
Today’s Date: 12/17/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer states Gift Cards are missing from a orderAt this time the agent has advised the customer the gift cards were issued by never viewed by the customerUnfortunatly the gift cards have expired and are no longer redeemableWe thank the customer for their time and patience during this processDell regrets any inconvenience causedThe customer may also contact the representative at [redacted] @Dell.com with any other questions or concerns Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionAt this time Dell considers this issue closed Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe Dell representative contacted the customer on 6/29/When the representative contacted the customer to arrange the depot service it was explained that if it was found to be accidental damage there would be a chargeThe letter the customer is referencing is a generic form letter once the customer refused to pay for the service no further contact was made by the depotThe customer was in constant contact with Dell representative ***No further change will be made or offeredIf the customer would like to move forward and have the repair done he may contact the Out of Warranty departmentPlease have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely, Advanced Resolution Group [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has exchanged the customer’s TV for a model she wanted Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Our representative, ***, contacted Mr [redacted] , and dispatched an exchangeMr [redacted] verified the replacement has been received and [redacted] advised him about returning the original monitor [redacted] may be contacted via e-mail at [redacted] @Dell.comWe regret any dissatisfaction Mr [redacted] may have experienced and appreciate the feedback provided regarding his Dell Experience Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Today’s Date: 01/08/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceAt this time the agent has confirmed the customers credit has been processed to the original form of paymentWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] _***@Dell.com with any questions or concerns Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] offered the customer to service her computer per the terms of Dell’s limited hardware warranty but the customer refused Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Dell has glossed over and disregarded half of my complaint They have taken nearly two months to refund the most recent order that I cancelled a week or so after it was discovered that the order had not been processed or initiated to deliver to the shipper, despite being charged to my account That was the second week of September They charged my account, made me incur interest and failed to refund the order up until two days ago I don't consider this part of the complaint resolved as they have not reversed interest incurred Secondly, they fail to address in any form the damaged TV that was sent out and delivered in December of As described in my complaint, they will not refund, take back, or credit me in any manner for the damaged TV I constantly raise this part of my complaint in my communications to Dell as of recent and they literally do not respond to it Dell shipped a damaged TV to me, an item that is not merchantable, and Dell fails to do anything to resolve the issue This is nothing short of fraud It is a horrible company to do business with and they fail to escalate any complaint to anyone in a position of authority to resolve it Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:It has been a month and days since they have stated that they would send a box for the computer that I purchased for my mother could be returned to their "depot" in order for them to fix the computerNOTHING has been done, they sent a box to my address in [redacted] , instead of where the computer was in [redacted] , [redacted] ***This further illustrates the incompetency of the Dell organizationWhen they have actually done something that they say that they will do, I will consider accepting a response from themI have already had to purchase another computer for my mother and I have spent countless hours trying to rectify a problem that they createdThe least they can do is send a box out to [redacted] so my mother can ship back the piece of garbage that they sent us Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative [redacted] contacted the customer and authorized a system repair at the depotThe representative followed up with the customer to confirm receipt of the repaired unitWe remain available to assist and ask that the customer contact the representative [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***We regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceAs per List Removal Page, their request to opt-out of Dell promotions has been processedPlease note, it may take some time for the changes to take effectIn the interim, customer may continue to receive Dell marketing communicationsShould Mr [redacted] have any additional concerns, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s follow up submission Customer expressed dissatisfaction with Dell’s response and wants a refund Dell has a thirty (30) day Return Period and, as the order invoiced during 2014, a refund would not be an option As previously indicated, the customer was provided information for downloading the original operating system software from Dell’s site to assist in resolving the issues he has been experiencing since he downloaded the Windows operating system As Dell’s resolution in this matter remains unchanged, no further attempt will be made to reach the customer regarding this case Our agent remains available, should the customer wish to discuss this matter further; however no change will be made to the offered resolution We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: 34737172Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell does not have a process in place by which a customer can be contacted by a Dell representative from a specific geographical locationAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterSincerely, Advanced Resolution Group FID # [redacted] Dell
Revdex.com Complaint ID: [redacted] Dear Revdex.com, Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any miscommunication which may have occurred and appreciate the feedbackDell makes every effort to avoid errors on the Dell site and in our communications with customers as we fully understand the bad experience it can cause Dell customers, and Dell Sometimes an error may occur and, for this reason, throughout Dell’s site, there is messaging which indicates Dell reserves the right to cancel orders arising from pricing or other errors Since the date of the submission, a Dell representative contacted the customer to advise that the order could not be placed at the price she requested due to a pricing error and, per Dell policy we would be unable to process an order at the incorrect price We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: The statement from the representative from Dell is not true [redacted] did not do any trouble shootingHe received all information regarding the operating system from meHe refused to address all the issues and told me that I would need to call Tech Support to address the issues, he was only willing to reinstall the operating system for the 5th time only after I informed him of what was going on with the defective computerAs for the hardware, the mother board and the hard drive were previously replaced and the computer was not replaced???? Although, in the response, it states that there is not a hardware issue, so it doesn't warrant replacement, GO FIGURE!I do not wish to deal with ***, he is very rude and unprofessionalI will deal with Technical Support going forwardI advised [redacted] of this on Friday, November 11, I will accept closing the case, however, I do not agree with Dell’s resolution for the defective computer or their unfair practices [redacted] contacted me on November 07, and I advised him of the ongoing issues with the defective computer [redacted] was very rude and unprofessional and his only solution was to reinstall the operating system for the 5th time and told me that I would need to hang up and contact Technical Support for them to address the other issues because he was not going toI asked [redacted] if he treated all the customers in this manner? [redacted] responded by saying, how do you want to be treated? I responded by saying I wanted to be treated as a valued customer and with respect because I have been more than patient with Dell during this ordealI have been dealing with these issues since September 22, I advised [redacted] since Dell was not willing to cooperate and put the customer’s needs first by replacing the defective computer or granting a refund instead of offering troubleshooting, I would contact Technical Support and have them address all the issues at the same time instead of spending 2-hours on the phone with him and then calling Tech Support and spending an additional 2-hours on the phoneI advised him that I have a job and cannot continue to take time off to spend countless hours on the phone with Dell to continue repeating the same troubleshooting.I contacted Dell Tech Support on November 09, by replying to the emails regarding the issues, per Dell’s request and have not received a response or call from Dell Tech Support to date [redacted] was supposed to call me at 3:p.mon November 11, to follow up, however, he called me at 10:a.mHe asked if I had spoken with Tech Support? I advised him that I had contacted them, but had not received a call from them [redacted] advised that he would re-install the operating system, I advised him that I was not able to do it at that time and he got upsetI advised [redacted] that I would deal with Tech Support going forward and he did not need to follow up, because I refuse to deal with his rudeness and unprofessionalismDell needs to train their employees, especially those that are representing them as “corporate”, on how to render proper customer serviceDell needs to stand by their products and value their customersI am very dissatisfied with Dell, their corporate representative, and their productsI will not purchase another item from Dell and will close my Dell Preferred Account Regards, [redacted] ***
Dear Revdex.com, Our records show that an offer was made to trouble shoot the current flickering issue but the Ms [redacted] declined the offerDell representative [redacted] will follow up with the customer to address any further concerns with the replacement systemA return is respectfully denied as the system was purchased from a retailerSincerely Advanced Resolution Group Incident [redacted] Dell
BBB Complaint ID: [redacted] Dear RevDex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, [redacted] . Thank you for providing a copy of the customer’s submission. Our records indicate Dell representative; [redacted] , in the interest of customer satisfaction, has authorized a Dell Coupon sent to the customer by email to use toward their next Dell purchase from our website. We ask that the customer be mindful of the expiration date as the coupon expires ninety (90) days from date of issue. We appreciate the customer allowing Dell to address this matter for them. Additionally, we thank the RevDex.com for bringing the two parties together. Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, Our records indicate that Dell representative [redacted] followed up with the customer in regards to the rebuttalThe representative confirmed the customer has received the refund in the form of a check and has no further concernsThe representative can be reached by emailing [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] explained that an imaged hard drive would only have the original operating system installed on it and not software the customer installed after receipt [redacted] also respectfully declined the customer’s request for reimbursement as it was the customer’s decision to involve a third party Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Dear RevDex.com, I am writing on behalf of Dell Inc. in response to the rebuttal filed with your office by the customer. Thank you for providing a copy of the submission. Dell apologizes for the delay in credit but a freight claim has been filed with the carrier. The representative will continue to work with the freight department and the customer until the resolution is in place. The representative can be reached by emailing at [redacted] @Dell.com Sincerely, Advanced Resolution Group [redacted] Dell Inc.