Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI have already received the refund Regards, [redacted] ***
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has refunded the customer for the cancelled order Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] offered the customer to service her computer per the terms of Dell’s limited hardware warranty but the customer refused Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Today’s Date: 01/08/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceAt this time the agent has confirmed the customers credit has been processed to the original form of paymentWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] _***@Dell.com with any questions or concerns Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced or a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Dell records indicate a Dell representative was assisting the customer with a Return Authorization for a refund when the customer’s submission was received Subsequently a Dell representative contacted the customer to confirm that a refund for $has posted to his Dell account and the customer should see this reflected on his next monthly billing statement The customer may contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matterSincerely,Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative [redacted] contacted the customer and authorized a system repair at the depotThe representative followed up with the customer to confirm receipt of the repaired unitWe remain available to assist and ask that the customer contact the representative [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Customer expressed dissatisfaction with communication and processing expectations for their Dell order and wants a full refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concernsOur representative verified specification and configuration of their Dell systemAs a onetime gesture of goodwill and in the interest of customer satisfaction, a partial account credit was processed to the original form of paymentThey should see this reflected on their next monthly billing statementPlease note, Dell does not provide compensation for down time, time spent resolving an issue, lost business or applications, as the warranty covers hardware components which fail during use and does not include any provisions for compensation, apart from replacing hardware components covered under the terms of Dell’s Limited Hardware Warranty [redacted] Furthermore, as per the return policy, their request for a full refund was respectfully deniedShould Mr [redacted] have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting [redacted] or for online assistance at [redacted] Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because: Dell is not attempting to resolve this issueTheir tactic is to continue to reiterate the same consumer-unfriendly "deal with it or leave" attitude, until I hopefully go awayTheir response about a general statement regarding prices and promotions is not sufficient to satisfy Texas consumer protection law, which declares unlawful:"(10) advertising goods or services with intent not to supply a reasonable expectable public demand, unless the advertisements disclosed a limitation of quantity;"- Texas Business and Commerce Code, Section 2, 17.46Dell did not disclose a limitation of quantity on this good, and they clearly could not supply reasonable expectable public demandTheir internal supply chain challenges are not the issue, and certainly not my problem as a consumerVery simply, they advertised this good at an aggressive price without sufficient supply, knowing their tactic would just be to blame the supplier while taking customers moneyThis is illegalAgain, my intent is to be treated fairly, not pursue a legal case against Dell, but in return their only intent seems to be getting an unhappy customer off their back, rather than dealing fairly and turning my impression aroundAfter my experience so far I have little hope that Dell will be a responsible businessI categorically reject their "resolutions" and warn all other buyers that what used to be a reputable company is now running an antagonistic and deceptive business without regard for consumer protection law or customer happiness[redacted] Regards, [redacted] ***
Revdex.com: Thank you [redacted] for facilitating this case I have reviewed the response made by the business in reference to complaint ID [redacted] Although Dell did issue the $credit, the Dell representative failed to address any of my concerns on the multiple errors and poor service from their Customer Service representatives Sacheen never offered any type of apologies on Dell's part.At this point, there is no further action required and this case can be closed Thank you again for your help Regards, [redacted] ***
BBB Complaint ID: [redacted] Dear RevDex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, [redacted] . Thank you for providing a copy of the customer’s submission. Our records indicate Dell representative; [redacted] , in the interest of customer satisfaction, has authorized a Dell Coupon sent to the customer by email to use toward their next Dell purchase from our website. We ask that the customer be mindful of the expiration date as the coupon expires ninety (90) days from date of issue. We appreciate the customer allowing Dell to address this matter for them. Additionally, we thank the RevDex.com for bringing the two parties together. Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
BBB Complaint ID: [redacted] Dear RevDex.com, I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer, [redacted] *. [redacted] . Thank you for providing a copy of the customer’s submission. I appreciate Mr. [redacted] ’s input... regarding his most recent purchase with Dell and the support he had received from one of our Care representatives. Whether our customers’ observations are positive or negative, they remain one of our most valuable tools for determining how we can best improve our service. I sincerely apologize if any of Dell’s representatives failed to address Mr. [redacted] in a professional and courteous manner. Our records indicate the customer had placed his online order on 12/03/2015; this order actually shipped the very same day, and was delivered on 12/04/2015 which is Next Business Day delivery, per the customer’s request. A friendly reminder to our customer, at this time we do not offer weekend delivery. Dell representative; [redacted] had reached out to the customer by telephone but at the time of the call, the customer had no account information with him in order for the customer and the representative to discuss this matter. I sincerely hope this letter is sufficient. Please have the customer contact our representative directly by email at [redacted] _***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc.
Thank you for providing a copy of the customer submission. Dell representative, [redacted] , contacted the customer and is working with them to reach a reasonable resolution. The representative can be reached directly by email at [redacted] .
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative worked with our account verification team to resolve this matterOur records show that a replacement system and an external optical drive have been processedOur representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this caseSincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Our records indicate that Dell representative [redacted] has been in contact with Ms [redacted] to discuss her issue of ordering a Vizio inch 4K TV and discovering a month later that she had received a model that was not 4K [redacted] is working to expedite a pickup and return of the TV for a full refundWe ask that Ms [redacted] contact our representative at [redacted] @Dell.com with any further questions regarding this matterWe will update your office again once Ms***’s issues have been resolvedWe request the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] PS - Dell's customer service is atrociousOriginal order was placed 11/26, was cancelled, and then a second order was placed to replace it which had an original estimated deliver date of 12/This was delayed, and the second order didn't end up being delivered until 12/In between Dell tried to up-sell me on a replacement (more money), I spent about hours total on hold, and details about why my order was cancelled/delayed multiple times were murky at bestSo yes, my order was received, but Dell has lost me as a customer
Dear Revdex.com,Thank you for providing a copy of the customer’s follow up submission Customer expressed dissatisfaction with Dell’s response and wants a refund Dell has a thirty (30) day Return Period and, as the order invoiced during 2014, a refund would not be an option As previously indicated, the customer was provided information for downloading the original operating system software from Dell’s site to assist in resolving the issues he has been experiencing since he downloaded the Windows operating system As Dell’s resolution in this matter remains unchanged, no further attempt will be made to reach the customer regarding this case Our agent remains available, should the customer wish to discuss this matter further; however no change will be made to the offered resolution We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: 34737172Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me provided they complete work on a previous issue Prior to the warranty expiring I had other hardware parts replaced When their representative swapped out the most recent h/w issue he identified an issue that was a result of the previous complaint Below is the response I received from him when he submitted the work request for the additional parts from Dell Dell denied the work orderFor some reason its saying that the service tag don't exist or warranty has expiredI've called Dell and the work order just not registering on the phone eitherYou might have to call them to see what's going onIt says you got over days on next business day service bit onsight support expired on October 28thI can call you on the details if you like if you call tonightIf Dell will provide the requested work orderI will consider this complaint closed Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:the screenshot clearly shows a dollar gift card so the “good will” is a moot pointThis has taken since August to even get addressed and I have spent 20+ hours trying to get this resolvedno additional compensation was offered do to their errors and they continue to egregiously and inaccurately “offer compensation” in a less equal amount than the original advertised offer Funny how how if the customer doesn’t answer in hours they close it out yet it takes over a week to get any answer Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, Mazhar [redacted] *** Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; Pankaj has contacted the customer to address their concerns regarding the warranty status of their Dell Alienware Notebook Pankaj has notified the customer the computer system bearing Tag# [redacted] / Order# [redacted] was sold by Dell United States “USA” for sales & support only in the USA; therefore, Dell must respectfully deny warranty support due to the fact the computer is currently outside of the United States Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI have already received the refund Regards, [redacted] ***
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has refunded the customer for the cancelled order Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] offered the customer to service her computer per the terms of Dell’s limited hardware warranty but the customer refused Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Today’s Date: 01/08/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceAt this time the agent has confirmed the customers credit has been processed to the original form of paymentWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] _***@Dell.com with any questions or concerns Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced or a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Dell records indicate a Dell representative was assisting the customer with a Return Authorization for a refund when the customer’s submission was received Subsequently a Dell representative contacted the customer to confirm that a refund for $has posted to his Dell account and the customer should see this reflected on his next monthly billing statement The customer may contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matterSincerely,Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative [redacted] contacted the customer and authorized a system repair at the depotThe representative followed up with the customer to confirm receipt of the repaired unitWe remain available to assist and ask that the customer contact the representative [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Customer expressed dissatisfaction with communication and processing expectations for their Dell order and wants a full refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concernsOur representative verified specification and configuration of their Dell systemAs a onetime gesture of goodwill and in the interest of customer satisfaction, a partial account credit was processed to the original form of paymentThey should see this reflected on their next monthly billing statementPlease note, Dell does not provide compensation for down time, time spent resolving an issue, lost business or applications, as the warranty covers hardware components which fail during use and does not include any provisions for compensation, apart from replacing hardware components covered under the terms of Dell’s Limited Hardware Warranty [redacted] Furthermore, as per the return policy, their request for a full refund was respectfully deniedShould Mr [redacted] have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting [redacted] or for online assistance at [redacted] Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because: Dell is not attempting to resolve this issueTheir tactic is to continue to reiterate the same consumer-unfriendly "deal with it or leave" attitude, until I hopefully go awayTheir response about a general statement regarding prices and promotions is not sufficient to satisfy Texas consumer protection law, which declares unlawful:"(10) advertising goods or services with intent not to supply a reasonable expectable public demand, unless the advertisements disclosed a limitation of quantity;"- Texas Business and Commerce Code, Section 2, 17.46Dell did not disclose a limitation of quantity on this good, and they clearly could not supply reasonable expectable public demandTheir internal supply chain challenges are not the issue, and certainly not my problem as a consumerVery simply, they advertised this good at an aggressive price without sufficient supply, knowing their tactic would just be to blame the supplier while taking customers moneyThis is illegalAgain, my intent is to be treated fairly, not pursue a legal case against Dell, but in return their only intent seems to be getting an unhappy customer off their back, rather than dealing fairly and turning my impression aroundAfter my experience so far I have little hope that Dell will be a responsible businessI categorically reject their "resolutions" and warn all other buyers that what used to be a reputable company is now running an antagonistic and deceptive business without regard for consumer protection law or customer happiness[redacted] Regards, [redacted] ***
Revdex.com: Thank you [redacted] for facilitating this case I have reviewed the response made by the business in reference to complaint ID [redacted] Although Dell did issue the $credit, the Dell representative failed to address any of my concerns on the multiple errors and poor service from their Customer Service representatives Sacheen never offered any type of apologies on Dell's part.At this point, there is no further action required and this case can be closed Thank you again for your help Regards, [redacted] ***
BBB Complaint ID: [redacted] Dear RevDex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, [redacted] . Thank you for providing a copy of the customer’s submission. Our records indicate Dell representative; [redacted] , in the interest of customer satisfaction, has authorized a Dell Coupon sent to the customer by email to use toward their next Dell purchase from our website. We ask that the customer be mindful of the expiration date as the coupon expires ninety (90) days from date of issue. We appreciate the customer allowing Dell to address this matter for them. Additionally, we thank the RevDex.com for bringing the two parties together. Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
BBB Complaint ID: [redacted] Dear RevDex.com, I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer, [redacted] *. [redacted] . Thank you for providing a copy of the customer’s submission. I appreciate Mr. [redacted] ’s input... regarding his most recent purchase with Dell and the support he had received from one of our Care representatives. Whether our customers’ observations are positive or negative, they remain one of our most valuable tools for determining how we can best improve our service. I sincerely apologize if any of Dell’s representatives failed to address Mr. [redacted] in a professional and courteous manner. Our records indicate the customer had placed his online order on 12/03/2015; this order actually shipped the very same day, and was delivered on 12/04/2015 which is Next Business Day delivery, per the customer’s request. A friendly reminder to our customer, at this time we do not offer weekend delivery. Dell representative; [redacted] had reached out to the customer by telephone but at the time of the call, the customer had no account information with him in order for the customer and the representative to discuss this matter. I sincerely hope this letter is sufficient. Please have the customer contact our representative directly by email at [redacted] _***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc.
Thank you for providing a copy of the customer submission. Dell representative, [redacted] , contacted the customer and is working with them to reach a reasonable resolution. The representative can be reached directly by email at [redacted] .
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative worked with our account verification team to resolve this matterOur records show that a replacement system and an external optical drive have been processedOur representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this caseSincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Our records indicate that Dell representative [redacted] has been in contact with Ms [redacted] to discuss her issue of ordering a Vizio inch 4K TV and discovering a month later that she had received a model that was not 4K [redacted] is working to expedite a pickup and return of the TV for a full refundWe ask that Ms [redacted] contact our representative at [redacted] @Dell.com with any further questions regarding this matterWe will update your office again once Ms***’s issues have been resolvedWe request the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] PS - Dell's customer service is atrociousOriginal order was placed 11/26, was cancelled, and then a second order was placed to replace it which had an original estimated deliver date of 12/This was delayed, and the second order didn't end up being delivered until 12/In between Dell tried to up-sell me on a replacement (more money), I spent about hours total on hold, and details about why my order was cancelled/delayed multiple times were murky at bestSo yes, my order was received, but Dell has lost me as a customer
Dear Revdex.com,Thank you for providing a copy of the customer’s follow up submission Customer expressed dissatisfaction with Dell’s response and wants a refund Dell has a thirty (30) day Return Period and, as the order invoiced during 2014, a refund would not be an option As previously indicated, the customer was provided information for downloading the original operating system software from Dell’s site to assist in resolving the issues he has been experiencing since he downloaded the Windows operating system As Dell’s resolution in this matter remains unchanged, no further attempt will be made to reach the customer regarding this case Our agent remains available, should the customer wish to discuss this matter further; however no change will be made to the offered resolution We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: 34737172Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me provided they complete work on a previous issue Prior to the warranty expiring I had other hardware parts replaced When their representative swapped out the most recent h/w issue he identified an issue that was a result of the previous complaint Below is the response I received from him when he submitted the work request for the additional parts from Dell Dell denied the work orderFor some reason its saying that the service tag don't exist or warranty has expiredI've called Dell and the work order just not registering on the phone eitherYou might have to call them to see what's going onIt says you got over days on next business day service bit onsight support expired on October 28thI can call you on the details if you like if you call tonightIf Dell will provide the requested work orderI will consider this complaint closed Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: the response makes no senseThe issues persists Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:the screenshot clearly shows a dollar gift card so the “good will” is a moot pointThis has taken since August to even get addressed and I have spent 20+ hours trying to get this resolvedno additional compensation was offered do to their errors and they continue to egregiously and inaccurately “offer compensation” in a less equal amount than the original advertised offer Funny how how if the customer doesn’t answer in hours they close it out yet it takes over a week to get any answer Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, Mazhar [redacted] *** Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; Pankaj has contacted the customer to address their concerns regarding the warranty status of their Dell Alienware Notebook Pankaj has notified the customer the computer system bearing Tag# [redacted] / Order# [redacted] was sold by Dell United States “USA” for sales & support only in the USA; therefore, Dell must respectfully deny warranty support due to the fact the computer is currently outside of the United States Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell