Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsIn the interest of customer satisfaction, a replacement unit was processedOur records show
that the replacement order# was delivered to Mr*** on April 18, under FedEx tracking# ***Our representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission. Mr*** expressed dissatisfaction with Dell service and support and wants an exchange computer with upgraded specificationsWe regret any dissatisfaction he may have experienced and appreciate the
feedback provided. Since the date of the submission, a Dell representative contacted Mr*** to provide assistance. His original computer was returned to him however he was unhappy with the condition of the computer and wanted a new computer. Our representative denied this request and offered to provide warranty support to repair the computer which the customer declined. As a one-time gesture for customer satisfaction reasons, our representative offered a refurbished exchange computer with a configuration as good as or better than the original purchase, per the terms of Dell’s Limited Hardware Warranty. Mr*** approved the exchange, then once it was on the way requested an upgraded unlike computer which our representative denied. The exchange computer has been delivered and our representative provided contact information should Mr*** need follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Complaint: ***
I am rejecting this response because: Throughout this frustrating month long process of trying to get in contact with Dell in hopes for them to assist me, I have been courteous, polite, patient and most of all truthful the entire timeDell did not do the sameDell and I are obviously going through a dispute in which they're at fault and handled poorly, but this does not give Dell the right to blatantly lie multiple times which I will thoroughly explain. Dell says, " the reason he was asked if it was a business or personal computer was to get him to the correct Dell representatives for assistance." I would like to reiterate that after I was asked the question I was transferred to the "correct Dell representative(s) for assistance" I was hung up on and no assistance was givenIf assistance had been given I would not have had to talk to four more representatives afterwards. Dell says, "Our representative denied the customer’s requests for free support and offered Dell’s fee-based Out of Warranty support which the customer declined." Which of the six Dell representatives are you referring? You used the term "representative" and not the employee's name because you do not know who I talked to or what was discussedYou either assumed or lied about the situationEither way it was not the truth and not what happenedI never requested "free support" in talking with either one of your representativesI denied *** of Quality Assurance offer of $to fix the problemI never once told him in any way, shape or form that I wanted "free support." He even asked me "how do you want me to help you sir?" I asked him isn't that your job to figure outI do not work for Dell so I would not tell someone who is employed there how they should do their job to help me The only time I asked for anything closely related to "free support" is when the Revdex.com asked for my desired outcome which was to repair the motherboard free of charge to me (I never asked Dell for anything free related) I also do not agree with the term "free support" when it is their equipment that malfunctioned, the equipment I paid for. Dell says, "Our records indicate at the time of the on-line business purchase during January, 2014, the customer opted for a one year warranty when warranty extensions of up to five (5) years were available." I purchased my Dell PC on February 24th, and it was delivered to me on February 28th, This would still make the PC out of warranty, but how is it possible you have me under warranty before I even purchased your product? Dell is also implying that I was given a choice to choose a warranty plan which was not the caseA one year warranty is what came with the PCI did not choose this warranty nor was I told nor contacted by Dell to choose another type of warranty(If able I will post a picture to show confirmation of my order to show the date it was purchased.)In clarification to asking for a three year warranty in my desired outcome settlement (after my PC needed repair and contacting the Revdex.com): I did not ask for a warranty for the whole computerI only asked for a warranty on the motherboard (the part that needs to be repaired)Although I cannot tell a company how they should run their business I find it frightening that Dell makes their customers pay for extra warranties after purchasing their productsIn other words Dell is charging customers extra money for their machine to malfunctionOn Dell's own forum site there are other customers, who had the same issue I had, sharing their displeasure so Dell is quite aware their motherboards will malfunction. Dell says, "We remain available to assist via Dell’s fee-based support representatives should the customer want to purchase this serviceThe customer may contact our representative at ***@Dell.com for any further assistance he may need regarding this matter." I have contacted, emailed, *** two times since September 6th and he has not responded to either of my emails. I humbly reject their fabricated business response and I do not appreciate the lies being toldAlso, I feel it is extremely unfair that the person with whom I'm speaking did not display their nameDell knows who I am and I know the names of the other employees I contactedI would like to know with whom I am talking
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that I really don't have any other optionsI wasn't able to find another laptop to suit my current needs so I've decided to keep the one I have purchased as it's more convenient than returning it to get another device that may or may not meet my needsI'm still not satisfied with the situation and will not/would not recommend Dell or its subsidiaries to anyoneAnd this is completely off topic but their auto pay apparently doesn't take payments out when they're due but a week or more after they're due so your account is past due and they take out double payments because the new statement has postedThis certainly can't be legal but not surprising considering how everything else has been handledBuyer beware
Regards,
*** ***
Dell representative, ***, is continuing to work with the customer to achieve an amicable resolution for their concernsOur records indicate that the order number *** is still being delayed due to product availability issuesShould the customer have any additional concerns regarding this case, they can reach out to our representative directly by e-mail at ***@Dell.com
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submissionA Dell representative, *** has recently contacted the customer regarding their concerns. We
regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has emailed the customer a UPS return label and is processing a full refundShould any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***. Sincerely, Advanced Resolution GroupIncident ID# ***Dell Inc
Complaint: ***
I am rejecting this response because: the assistant told me that I haven't been charged because the order was not processedBut the fact is that the gift card I payed for that order has been charged.
Regards,
*** **
Thank you for providing a copy of the customer’s follsubmission A Dell representative remains engaged with the customer to address these issues however a final resolution has yet to be reachedWe ask that the customer contact our representative at ***_***@Dell.com for any further assistance they may need regarding this matter
Complaint: ***
I am rejecting this response because:This was a "gift" from my wife, which she received by purchasing a tv from your company with my credit card, so it was not really a giftShe informed me that the order number was ***Also, this does not change the fact that I was waiting for over a week to hear a response from you , I needed to contact you times and start a Revdex.com complaint in order for you to tell me that the price match was not approvedThe delay and customer service that I received was absolutely dreadful and the only way this complaint will be retracted is if I receive the gift card
Regards,
*** ***
Complaint: ***
I am rejecting this response because:Again, the matter of my information is still being ignored and I am still receiving emails from Dell, I have requested Dell delete all of my personal information from their systems and that appears not to have happened
Regards,
*** ***
Complaint: ***
I am rejecting this response because: Dell's response is not accurate. I have attached the invoice in two .pdf files for the laptop I purchased and the flyer which has the promotion. I removed my personal info from the invoice - please let me know if you need a full copy of the invoice. The promotion was for a free TV with purchase of an XPSwhich is what was purchased and can be seen on the invoiceThe timing of my purchase is during the promotion. Dell's response suggests I did not purchase a product that was connected to the free TV which is inaccurate. They have repeatedly responded with different reasons for not honoring the promotion regardless of what information and data I have provided and each has been inaccurate. I am not satisfied with their response and it is clear they have no intention of honoring their promotion. They have said there is nothing more they are willing to do.I am not sure if there is anything further I can do but want to remain on record as not satisfied with Dell's responses and disappointed with their poor customer service
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionA Dell representative *** recently contacted the customer regarding this matterWe regret any dissatisfaction the
customer may have experienced and appreciate the feedback providedThe representative explained his feedback has been noted and will be shared with the concerned departmentsThe customer has confirmed that refund has been completed and was offered a 10% discount on a new order which will be valid for days from 12/16/If the customer has any further concerns we request they email the representative at ***@Dell.com Sincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Please note that our representative made multiple attempts to reach Mr***; however, has not been able to discuss the contents of his correspondenceWe regret any
dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Today’s Date: 02/10/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe
customer states they wish to have gift cards purchased refundedAt this time the agent advised and confirmed with the gift card issuing team that Dell is unable to issue a refund on gift cardsGift cards are non refundable itemsDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com with any other questions or concerns in the matter
Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Dell records show that the representative *** is currently working with the Ms***The representative offered to have onsite tech come out and replace her hard drive which she declinedThe representative explained in order to assist in resolving the problems he will need her to troubleshoot with himMs*** stated she would need to back up her data and would get back with the representativeSincerely Advanced Resolution Group Incident *** Dell
Dear Revdex.com, Dell representative, ***, is attempted to reach the customer by phone and email to assist the customer furtherThe customer requested a different resolver to contact him in his rebuttal but he has not responded to the representativeAt this time the representative remains available to assist the customer with these additional concernsPlease have the customer contact the representative by email at ***@Dell.com Sincerely Advanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because: First of all I have received this laptop with manufacturing defect & as per the law of United States Of America this is called as unfair trade practicesIt is not my responsibility to check the laptop for it's quality & defects, it supposed to be Dell's responsibility to send me laptop after doing all the necessary quality testsAs i'm not from technical background it is but obvious that I will not be able to realize that this is a manufacturing defectsThis my 2nd experience with Dell's laptop and both are were with manufacturing defectsMy 1st laptop is still lying with defects & I don't pay money to Dell for selling me their defective stuff. Dell offered me REFURBISHED laptop not CERTIFIED laptop, and who will be the responsible if refurbished one doesn't work? When brand new laptops are behaving like this who is going to trust refurbishedBecause of this laptop I am getting burn marks on my legs too as this is heating above 92CI can firmly say that this is effecting my health badly & this is very injuries to health. Looking at all this factors I strongly believe that dell has lost all the ethics & is using malpractices to sell their stuffAgain I will say it is not at all my responsibility to check quality & defects in laptop as I don't belong to this departmentIt is purely Dell's mistake and they should compensate me my way. I know I am right & I want my right & law will help me to get thatI want a brand new laptop same as my current oneThank you.
Regards,
*** ***
Complaint: ***
I am rejecting this response because Mr*** and Dell refused to provide warranty on a new system purchased from *** around a month back now which legally is still within year of warranty which any manufacturers providesHowever in this case, Dell seems to have sold the laptop to *** yrs back, and citing that date, Dell is refusing to provide warranty. In all warranty and as per their Terms and Conditions, the Warranty starts from the date of purchase by a consumer and no where in the warranty terms it says, that the warranty starts from the date when Dell sells to the retailersThis is illegal practice by Dell to refuse warranty. I am afraid that such a big company is misleading customers and refusing to provide service as per their T&CEven after escalating and putting this in Revdex.com, I have no option where a company refuses to provide and honor their own T&C, and brings in another clause that warranty starts from the date they have sold and not from the date Consumer has purchasedThis is not mentioned any where and I strongly would advice all consumers NOT to buy products from Dell which is an unfair companyEven *** was rude while talking to me when I pointed out these misleading warranty terms and failure to adhere to UDAAP law, and mis-representation of warranty T&Cs, where finally he said, Dell reserves the right to NOT provide warranty to any customerThis is very wrong.I would request Revdex.com to keep this open in Revdex.com so that all consumer can view this and how dishonest Dell as a company is, and what kind of service Dell providesMy purchase is a legal and genuine purchase and its not even one month, and Dell refused to provide warranty serviceDell expects consumers to figure out when the system was sold to the retailer before buying from them to make sure Warranty still existsIts very strange that a new unit purchased has NO warranty, and Dell wants to make money out of this.
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding His concernsOur representative worked with our account verification team to resolve the matterOur
representative explained the charges/credits and referred him to DFS (Dell Financial Services) for further account related supportHis request for any additional credit was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has had the customer’s computer repaired at the Dell depot and it has been returned to the customer. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsIn the interest of customer satisfaction, a replacement unit was processedOur records show
that the replacement order# was delivered to Mr*** on April 18, under FedEx tracking# ***Our representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission. Mr*** expressed dissatisfaction with Dell service and support and wants an exchange computer with upgraded specificationsWe regret any dissatisfaction he may have experienced and appreciate the
feedback provided. Since the date of the submission, a Dell representative contacted Mr*** to provide assistance. His original computer was returned to him however he was unhappy with the condition of the computer and wanted a new computer. Our representative denied this request and offered to provide warranty support to repair the computer which the customer declined. As a one-time gesture for customer satisfaction reasons, our representative offered a refurbished exchange computer with a configuration as good as or better than the original purchase, per the terms of Dell’s Limited Hardware Warranty. Mr*** approved the exchange, then once it was on the way requested an upgraded unlike computer which our representative denied. The exchange computer has been delivered and our representative provided contact information should Mr*** need follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Complaint: ***
I am rejecting this response because: Throughout this frustrating month long process of trying to get in contact with Dell in hopes for them to assist me, I have been courteous, polite, patient and most of all truthful the entire timeDell did not do the sameDell and I are obviously going through a dispute in which they're at fault and handled poorly, but this does not give Dell the right to blatantly lie multiple times which I will thoroughly explain. Dell says, " the reason he was asked if it was a business or personal computer was to get him to the correct Dell representatives for assistance." I would like to reiterate that after I was asked the question I was transferred to the "correct Dell representative(s) for assistance" I was hung up on and no assistance was givenIf assistance had been given I would not have had to talk to four more representatives afterwards. Dell says, "Our representative denied the customer’s requests for free support and offered Dell’s fee-based Out of Warranty support which the customer declined." Which of the six Dell representatives are you referring? You used the term "representative" and not the employee's name because you do not know who I talked to or what was discussedYou either assumed or lied about the situationEither way it was not the truth and not what happenedI never requested "free support" in talking with either one of your representativesI denied *** of Quality Assurance offer of $to fix the problemI never once told him in any way, shape or form that I wanted "free support." He even asked me "how do you want me to help you sir?" I asked him isn't that your job to figure outI do not work for Dell so I would not tell someone who is employed there how they should do their job to help me The only time I asked for anything closely related to "free support" is when the Revdex.com asked for my desired outcome which was to repair the motherboard free of charge to me (I never asked Dell for anything free related) I also do not agree with the term "free support" when it is their equipment that malfunctioned, the equipment I paid for. Dell says, "Our records indicate at the time of the on-line business purchase during January, 2014, the customer opted for a one year warranty when warranty extensions of up to five (5) years were available." I purchased my Dell PC on February 24th, and it was delivered to me on February 28th, This would still make the PC out of warranty, but how is it possible you have me under warranty before I even purchased your product? Dell is also implying that I was given a choice to choose a warranty plan which was not the caseA one year warranty is what came with the PCI did not choose this warranty nor was I told nor contacted by Dell to choose another type of warranty(If able I will post a picture to show confirmation of my order to show the date it was purchased.)In clarification to asking for a three year warranty in my desired outcome settlement (after my PC needed repair and contacting the Revdex.com): I did not ask for a warranty for the whole computerI only asked for a warranty on the motherboard (the part that needs to be repaired)Although I cannot tell a company how they should run their business I find it frightening that Dell makes their customers pay for extra warranties after purchasing their productsIn other words Dell is charging customers extra money for their machine to malfunctionOn Dell's own forum site there are other customers, who had the same issue I had, sharing their displeasure so Dell is quite aware their motherboards will malfunction. Dell says, "We remain available to assist via Dell’s fee-based support representatives should the customer want to purchase this serviceThe customer may contact our representative at ***@Dell.com for any further assistance he may need regarding this matter." I have contacted, emailed, *** two times since September 6th and he has not responded to either of my emails. I humbly reject their fabricated business response and I do not appreciate the lies being toldAlso, I feel it is extremely unfair that the person with whom I'm speaking did not display their nameDell knows who I am and I know the names of the other employees I contactedI would like to know with whom I am talking
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that I really don't have any other optionsI wasn't able to find another laptop to suit my current needs so I've decided to keep the one I have purchased as it's more convenient than returning it to get another device that may or may not meet my needsI'm still not satisfied with the situation and will not/would not recommend Dell or its subsidiaries to anyoneAnd this is completely off topic but their auto pay apparently doesn't take payments out when they're due but a week or more after they're due so your account is past due and they take out double payments because the new statement has postedThis certainly can't be legal but not surprising considering how everything else has been handledBuyer beware
Regards,
*** ***
Dell representative, ***, is continuing to work with the customer to achieve an amicable resolution for their concernsOur records indicate that the order number *** is still being delayed due to product availability issuesShould the customer have any additional concerns regarding this case, they can reach out to our representative directly by e-mail at ***@Dell.com
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submissionA Dell representative, *** has recently contacted the customer regarding their concerns. We
regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has emailed the customer a UPS return label and is processing a full refundShould any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***. Sincerely, Advanced Resolution GroupIncident ID# ***Dell Inc
Complaint: ***
I am rejecting this response because: the assistant told me that I haven't been charged because the order was not processedBut the fact is that the gift card I payed for that order has been charged.
Regards,
*** **
Thank you for providing a copy of the customer’s follsubmission A Dell representative remains engaged with the customer to address these issues however a final resolution has yet to be reachedWe ask that the customer contact our representative at ***_***@Dell.com for any further assistance they may need regarding this matter
Complaint: ***
I am rejecting this response because:This was a "gift" from my wife, which she received by purchasing a tv from your company with my credit card, so it was not really a giftShe informed me that the order number was ***Also, this does not change the fact that I was waiting for over a week to hear a response from you , I needed to contact you times and start a Revdex.com complaint in order for you to tell me that the price match was not approvedThe delay and customer service that I received was absolutely dreadful and the only way this complaint will be retracted is if I receive the gift card
Regards,
*** ***
Complaint: ***
I am rejecting this response because:Again, the matter of my information is still being ignored and I am still receiving emails from Dell, I have requested Dell delete all of my personal information from their systems and that appears not to have happened
Regards,
*** ***
Complaint: ***
I am rejecting this response because: Dell's response is not accurate. I have attached the invoice in two .pdf files for the laptop I purchased and the flyer which has the promotion. I removed my personal info from the invoice - please let me know if you need a full copy of the invoice. The promotion was for a free TV with purchase of an XPSwhich is what was purchased and can be seen on the invoiceThe timing of my purchase is during the promotion. Dell's response suggests I did not purchase a product that was connected to the free TV which is inaccurate. They have repeatedly responded with different reasons for not honoring the promotion regardless of what information and data I have provided and each has been inaccurate. I am not satisfied with their response and it is clear they have no intention of honoring their promotion. They have said there is nothing more they are willing to do.I am not sure if there is anything further I can do but want to remain on record as not satisfied with Dell's responses and disappointed with their poor customer service
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionA Dell representative *** recently contacted the customer regarding this matterWe regret any dissatisfaction the
customer may have experienced and appreciate the feedback providedThe representative explained his feedback has been noted and will be shared with the concerned departmentsThe customer has confirmed that refund has been completed and was offered a 10% discount on a new order which will be valid for days from 12/16/If the customer has any further concerns we request they email the representative at ***@Dell.com Sincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Please note that our representative made multiple attempts to reach Mr***; however, has not been able to discuss the contents of his correspondenceWe regret any
dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Today’s Date: 02/10/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe
customer states they wish to have gift cards purchased refundedAt this time the agent advised and confirmed with the gift card issuing team that Dell is unable to issue a refund on gift cardsGift cards are non refundable itemsDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com with any other questions or concerns in the matter
Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Dell records show that the representative *** is currently working with the Ms***The representative offered to have onsite tech come out and replace her hard drive which she declinedThe representative explained in order to assist in resolving the problems he will need her to troubleshoot with himMs*** stated she would need to back up her data and would get back with the representativeSincerely Advanced Resolution Group Incident *** Dell
Dear Revdex.com, Dell representative, ***, is attempted to reach the customer by phone and email to assist the customer furtherThe customer requested a different resolver to contact him in his rebuttal but he has not responded to the representativeAt this time the representative remains available to assist the customer with these additional concernsPlease have the customer contact the representative by email at ***@Dell.com Sincerely Advanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because: First of all I have received this laptop with manufacturing defect & as per the law of United States Of America this is called as unfair trade practicesIt is not my responsibility to check the laptop for it's quality & defects, it supposed to be Dell's responsibility to send me laptop after doing all the necessary quality testsAs i'm not from technical background it is but obvious that I will not be able to realize that this is a manufacturing defectsThis my 2nd experience with Dell's laptop and both are were with manufacturing defectsMy 1st laptop is still lying with defects & I don't pay money to Dell for selling me their defective stuff. Dell offered me REFURBISHED laptop not CERTIFIED laptop, and who will be the responsible if refurbished one doesn't work? When brand new laptops are behaving like this who is going to trust refurbishedBecause of this laptop I am getting burn marks on my legs too as this is heating above 92CI can firmly say that this is effecting my health badly & this is very injuries to health. Looking at all this factors I strongly believe that dell has lost all the ethics & is using malpractices to sell their stuffAgain I will say it is not at all my responsibility to check quality & defects in laptop as I don't belong to this departmentIt is purely Dell's mistake and they should compensate me my way. I know I am right & I want my right & law will help me to get thatI want a brand new laptop same as my current oneThank you.
Regards,
*** ***
Complaint: ***
I am rejecting this response because Mr*** and Dell refused to provide warranty on a new system purchased from *** around a month back now which legally is still within year of warranty which any manufacturers providesHowever in this case, Dell seems to have sold the laptop to *** yrs back, and citing that date, Dell is refusing to provide warranty. In all warranty and as per their Terms and Conditions, the Warranty starts from the date of purchase by a consumer and no where in the warranty terms it says, that the warranty starts from the date when Dell sells to the retailersThis is illegal practice by Dell to refuse warranty. I am afraid that such a big company is misleading customers and refusing to provide service as per their T&CEven after escalating and putting this in Revdex.com, I have no option where a company refuses to provide and honor their own T&C, and brings in another clause that warranty starts from the date they have sold and not from the date Consumer has purchasedThis is not mentioned any where and I strongly would advice all consumers NOT to buy products from Dell which is an unfair companyEven *** was rude while talking to me when I pointed out these misleading warranty terms and failure to adhere to UDAAP law, and mis-representation of warranty T&Cs, where finally he said, Dell reserves the right to NOT provide warranty to any customerThis is very wrong.I would request Revdex.com to keep this open in Revdex.com so that all consumer can view this and how dishonest Dell as a company is, and what kind of service Dell providesMy purchase is a legal and genuine purchase and its not even one month, and Dell refused to provide warranty serviceDell expects consumers to figure out when the system was sold to the retailer before buying from them to make sure Warranty still existsIts very strange that a new unit purchased has NO warranty, and Dell wants to make money out of this.
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding His concernsOur representative worked with our account verification team to resolve the matterOur
representative explained the charges/credits and referred him to DFS (Dell Financial Services) for further account related supportHis request for any additional credit was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has had the customer’s computer repaired at the Dell depot and it has been returned to the customer. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell