Thank you for providing a copy of the customer’s correspondenceA Dell representative has contacted Mr*** *** to achieve a resolution for his concernsOur representative may be contacted via e-mail at ***Dell.com
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative contacted the customer regarding the issues described in her correspondencePer the terms and conditions of the sale, our representative respectfully
denied the customer’s request for a return for refundHowever, according to the terms and condition of the Dell limited warranty, our representative offered the customer onsite or depot serviceThe customer declinedWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative remains available and may be contacted directly via email at ***@Dell.com. Sincerely, Advanced Resolution GroupIncident ID: 31515267Dell Inc
Complaint: ***
I am rejecting this response because: the representative was extremely RUDEi was told by other rep I would receive something and this rep *** decided to laugh and mach me on phoneI am filing every complaint I could after talking with heri then iasked her to put me through to a manager and she said she was the only boss and there was no boss above her? so in short *** owns and runs dell? thanks *** for no help what so ever and trying to laugh at a customer that bought a 2,laptopi will be returning everything I can to dell and telling everyone I know not to deal with dell for anything anytime*** has also hung up on me numerous times because of asking her a question and she does not know the answer so instead of asking a manager she hangs up on youDELL I dont know if you know how BAD your customer service isfrom *** to *** "who put through a $sale on my account when I told him to leave me alone and I hung up on him" DELL get your employees together or hire someone that can.
Regards,
*** ***
Dear Revdex.com, Dell representative, ***, is attempted to reach the customer by phone and email to assist the customer furtherThe customer requested a different resolver to contact him in his rebuttal but he has not responded to the representativeAt this time the representative remains available to assist the customer with these additional concernsPlease have the customer contact the representative by email at ***@Dell.com Sincerely Advanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because:Again, the matter of my information is still being ignored and I am still receiving emails from Dell, I have requested Dell delete all of my personal information from their systems and that appears not to have happened
Regards,
*** ***
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has had the customer’s computer repaired at the Dell depot and it has been returned to the customer. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submissionOur records indicate the Dell
representative; *** has authorized a system exchange to resolve the technical problems the customer had been having with his computer. *** apologized to the customer for any frustration or disappointment this repair process may have been for him and his family; but respectfully denied his request for compensation. Our representative has explained to the customer while Dell is sorry to learn the data on the system had been lost during the trouble-shooting process, reminded him Dell is not liable for such loss. The customer had asked for proof of this policy so *** has sent the customer the Terms and Conditions of the Hardware Warranty. The customer has since received the replacement computer and our representative has invited the customer to contact her direct if they should need any further assistance. Please have the customer contact our representative directly by email at ***_***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Complaint: ***
I am rejecting this response because:
I am aware of them giving a representative from the company and his nameHe called me while I was at work on Sunday January 31st and left voicemail stating he wanted to resolve my issue and to call him back at ###-###-#### Ext***. He also sent an email that said he was available Monday thru Friday from 9am to pm CST so I called back and the number was an automated response which sent me straight to a voicemailI left a message with my available times and *** always calls before the times I leave that I am availableI also left Mr*** an email reagarding him calling when he knows I am at work if he listen to any of the emails or voicemails I leftThe voicemail from the Dell Advance Resolution Group is very generic so I don't know who is receiving the messagesOh, he is very kind on the voicemails and always follows up with a FORM LETTER EMAIL that says the same thing everytime saying "I tried reaching you at ###-###-#### to discuss the issue and left a voicemail as you were unavailablePlease provide an alternate phone number and the best time to reach youI AM LOOKING FORWARD TO A RESPONSE FROM YOU AT THE EARLIEST. REGARDS ** ***I *** *** have provided when I am available an alternate phone number in both voice and emails and he ** *** ALWAYS calls before I can get home from work and has never used the alternate numberDell Inc does not seem to want to resolve this issue at allI am available during the times he is suppose to be at work and he is not giving a effort to work with meAgain this is the issueI bought a computer in November and was told I get a gift card for 10% of the purchase price of my computerThis was stated over the phone by my sales agent *** *** ***I have never gotten such a gift cardI called and emailed starting in December of and have spoken to several people who have transferred me back and forth to different people with no resolution is sightMy first response was from a *** *** on December 23, 2015. I have left this person over three voicemails and emails and he responded once with a email and then NOTHING HAPPENED!!!! Then on 12/30/I got an email from a *** * saying expect a delay in response due to the high call volumes during the holidaysSTILL NOTHING HAPPENED!!! Then I emailed *** *** about being constantly ignored and an email to *** *** a supposed supervisor and still NOTHING HAPPENED!!!! But then Dell calls me for some additional software warranty they want me to buy and I spoke to this person about my issue and I was given yet another phone number which nobody responded toSO THAT IS WHY I REJEFCT THISIt is February 5, 2016 almost months after my purchase and months since I got on this merry go round of emails and voicemails before filing this complaintAnd their supposed Advance Resolution Group is just as dodgy as everyone else at Dell Inc that does not involve the sell of computer or warrantyAll calls seems to go to voicemail and are never returned or listened to it seems likeI am very angry and frustrated at all representatives at Dell Inc.
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submissionA Dell representative, *** has recently contacted the customer regarding their concerns. We
regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has confirmed the customer has received a replacement printer. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***. Sincerely, Advanced Resolution GroupIncident ID# ***Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionA Dell representative *** recently contacted the customer regarding this matterWe regret any dissatisfaction the
customer may have experienced and appreciate the feedback providedThe representative explained his feedback has been noted and will be shared with the concerned departmentsThe customer has confirmed that refund has been completed and was offered a 10% discount on a new order which will be valid for days from 12/16/If the customer has any further concerns we request they email the representative at ***@Dell.com Sincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsAfter further review, our representative processed a depot serviceOur records show that the unit
was serviced at the depot on May 5, and delivered to Mr*** on May 7, under fedex tracking# ***Our representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has been in contact with the customer regarding
their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** informed the customer the order could be cancelled either if there is an indefinite delay with no estimated delivery date or if there is an issue with the verification process and apologized for his experience. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***_***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Please note that our representative made multiple attempts to reach Mr***; however, has not been able to discuss the contents of his correspondenceWe regret any
dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:The 3rd party software came with the computer as part of the computer. The 3rd party software company requires all issues with the software to be directed to DELL not the 3rd party software companyThe computer it self may be part of the problem. I have worked on many Dell computers for over years and still work on three different ones at this time. Yet this one is the only one that has consistently not preformed as it should. ALL the other DELL computers I have used in the past have worked very well. I have encouraged anyone I know to buy DellIt doesn't seem fair to this customer to not receive the extended warranty when Dell looks at all the time I have spent on the phone and chat lines working to resolve this issue. I think Dell should look up the number of times I have chated and called about this machine and report that in there response. How many hours of Dells time and mine have be spent working this out.It is a shame that Dell has let me down again
Regards,
*** *** Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionDell is not responsible for 3rd party software but customer may purchase a fee based software contractDell respectfully denies the customer’s request for a free extended warranty
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***Our representative, ***, dispatched a return for credit for Ms*** and our records indicate the system has been returned and the credit has been applied to the
original form of payment*** may be contacted via e-mail at ***@Dell.comWe regret any dissatisfaction Ms*** may have experienced and appreciate the feedback provided regarding his Dell Experience.
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Complaint: ***
I am rejecting this response because: The words that I used were the words that were read to me by a Dell rep when reviewing why the initial call was not rescheduled Since I am not responsible for how Dell manages their records, I can provide no information on their behalf, but the message was from Dell, not the local vendor
Regards,
*** ***
Today’s Date: 05/03/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe
customer states the gift card received was not the for the full amount as cited in a promotionAt this time the agent verified the missing amount was added to the gift cardThe agent advised the customer as suchDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com with any other questions about the matter. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Today’s Date: 05/24/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** * ***, to address the contents of their correspondenceThe
customer states continued technical concernsAt this time the agent reached the customer and was advised they did not wish to speak with the agent. Dell regrets any inconvenience caused and we ask the customer to contact the representative at ***@Dell.com should they reconsider working with him. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: the assistant told me that I haven't been charged because the order was not processedBut the fact is that the gift card I payed for that order has been charged.
Regards,
*** **
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative worked with our account verification team to resolve the matterPlease note
that the credit for order# *** has been posted to the original form of paymentOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Thank you for providing a copy of the customer’s correspondenceA Dell representative has contacted Mr*** *** to achieve a resolution for his concernsOur representative may be contacted via e-mail at ***Dell.com
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative contacted the customer regarding the issues described in her correspondencePer the terms and conditions of the sale, our representative respectfully
denied the customer’s request for a return for refundHowever, according to the terms and condition of the Dell limited warranty, our representative offered the customer onsite or depot serviceThe customer declinedWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative remains available and may be contacted directly via email at ***@Dell.com. Sincerely, Advanced Resolution GroupIncident ID: 31515267Dell Inc
Complaint: ***
I am rejecting this response because: the representative was extremely RUDEi was told by other rep I would receive something and this rep *** decided to laugh and mach me on phoneI am filing every complaint I could after talking with heri then iasked her to put me through to a manager and she said she was the only boss and there was no boss above her? so in short *** owns and runs dell? thanks *** for no help what so ever and trying to laugh at a customer that bought a 2,laptopi will be returning everything I can to dell and telling everyone I know not to deal with dell for anything anytime*** has also hung up on me numerous times because of asking her a question and she does not know the answer so instead of asking a manager she hangs up on youDELL I dont know if you know how BAD your customer service isfrom *** to *** "who put through a $sale on my account when I told him to leave me alone and I hung up on him" DELL get your employees together or hire someone that can.
Regards,
*** ***
Dear Revdex.com, Dell representative, ***, is attempted to reach the customer by phone and email to assist the customer furtherThe customer requested a different resolver to contact him in his rebuttal but he has not responded to the representativeAt this time the representative remains available to assist the customer with these additional concernsPlease have the customer contact the representative by email at ***@Dell.com Sincerely Advanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because:Again, the matter of my information is still being ignored and I am still receiving emails from Dell, I have requested Dell delete all of my personal information from their systems and that appears not to have happened
Regards,
*** ***
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has had the customer’s computer repaired at the Dell depot and it has been returned to the customer. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submissionOur records indicate the Dell
representative; *** has authorized a system exchange to resolve the technical problems the customer had been having with his computer. *** apologized to the customer for any frustration or disappointment this repair process may have been for him and his family; but respectfully denied his request for compensation. Our representative has explained to the customer while Dell is sorry to learn the data on the system had been lost during the trouble-shooting process, reminded him Dell is not liable for such loss. The customer had asked for proof of this policy so *** has sent the customer the Terms and Conditions of the Hardware Warranty. The customer has since received the replacement computer and our representative has invited the customer to contact her direct if they should need any further assistance. Please have the customer contact our representative directly by email at ***_***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Complaint: ***
I am rejecting this response because:
I am aware of them giving a representative from the company and his nameHe called me while I was at work on Sunday January 31st and left voicemail stating he wanted to resolve my issue and to call him back at ###-###-#### Ext***. He also sent an email that said he was available Monday thru Friday from 9am to pm CST so I called back and the number was an automated response which sent me straight to a voicemailI left a message with my available times and *** always calls before the times I leave that I am availableI also left Mr*** an email reagarding him calling when he knows I am at work if he listen to any of the emails or voicemails I leftThe voicemail from the Dell Advance Resolution Group is very generic so I don't know who is receiving the messagesOh, he is very kind on the voicemails and always follows up with a FORM LETTER EMAIL that says the same thing everytime saying "I tried reaching you at ###-###-#### to discuss the issue and left a voicemail as you were unavailablePlease provide an alternate phone number and the best time to reach youI AM LOOKING FORWARD TO A RESPONSE FROM YOU AT THE EARLIEST. REGARDS ** ***I *** *** have provided when I am available an alternate phone number in both voice and emails and he ** *** ALWAYS calls before I can get home from work and has never used the alternate numberDell Inc does not seem to want to resolve this issue at allI am available during the times he is suppose to be at work and he is not giving a effort to work with meAgain this is the issueI bought a computer in November and was told I get a gift card for 10% of the purchase price of my computerThis was stated over the phone by my sales agent *** *** ***I have never gotten such a gift cardI called and emailed starting in December of and have spoken to several people who have transferred me back and forth to different people with no resolution is sightMy first response was from a *** *** on December 23, 2015. I have left this person over three voicemails and emails and he responded once with a email and then NOTHING HAPPENED!!!! Then on 12/30/I got an email from a *** * saying expect a delay in response due to the high call volumes during the holidaysSTILL NOTHING HAPPENED!!! Then I emailed *** *** about being constantly ignored and an email to *** *** a supposed supervisor and still NOTHING HAPPENED!!!! But then Dell calls me for some additional software warranty they want me to buy and I spoke to this person about my issue and I was given yet another phone number which nobody responded toSO THAT IS WHY I REJEFCT THISIt is February 5, 2016 almost months after my purchase and months since I got on this merry go round of emails and voicemails before filing this complaintAnd their supposed Advance Resolution Group is just as dodgy as everyone else at Dell Inc that does not involve the sell of computer or warrantyAll calls seems to go to voicemail and are never returned or listened to it seems likeI am very angry and frustrated at all representatives at Dell Inc.
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submissionA Dell representative, *** has recently contacted the customer regarding their concerns. We
regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has confirmed the customer has received a replacement printer. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***. Sincerely, Advanced Resolution GroupIncident ID# ***Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionA Dell representative *** recently contacted the customer regarding this matterWe regret any dissatisfaction the
customer may have experienced and appreciate the feedback providedThe representative explained his feedback has been noted and will be shared with the concerned departmentsThe customer has confirmed that refund has been completed and was offered a 10% discount on a new order which will be valid for days from 12/16/If the customer has any further concerns we request they email the representative at ***@Dell.com Sincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsAfter further review, our representative processed a depot serviceOur records show that the unit
was serviced at the depot on May 5, and delivered to Mr*** on May 7, under fedex tracking# ***Our representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has been in contact with the customer regarding
their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** informed the customer the order could be cancelled either if there is an indefinite delay with no estimated delivery date or if there is an issue with the verification process and apologized for his experience. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***_***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Please note that our representative made multiple attempts to reach Mr***; however, has not been able to discuss the contents of his correspondenceWe regret any
dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:The 3rd party software came with the computer as part of the computer. The 3rd party software company requires all issues with the software to be directed to DELL not the 3rd party software companyThe computer it self may be part of the problem. I have worked on many Dell computers for over years and still work on three different ones at this time. Yet this one is the only one that has consistently not preformed as it should. ALL the other DELL computers I have used in the past have worked very well. I have encouraged anyone I know to buy DellIt doesn't seem fair to this customer to not receive the extended warranty when Dell looks at all the time I have spent on the phone and chat lines working to resolve this issue. I think Dell should look up the number of times I have chated and called about this machine and report that in there response. How many hours of Dells time and mine have be spent working this out.It is a shame that Dell has let me down again
Regards,
*** *** Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionDell is not responsible for 3rd party software but customer may purchase a fee based software contractDell respectfully denies the customer’s request for a free extended warranty
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***Our representative, ***, dispatched a return for credit for Ms*** and our records indicate the system has been returned and the credit has been applied to the
original form of payment*** may be contacted via e-mail at ***@Dell.comWe regret any dissatisfaction Ms*** may have experienced and appreciate the feedback provided regarding his Dell Experience.
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Complaint: ***
I am rejecting this response because: The words that I used were the words that were read to me by a Dell rep when reviewing why the initial call was not rescheduled Since I am not responsible for how Dell manages their records, I can provide no information on their behalf, but the message was from Dell, not the local vendor
Regards,
*** ***
Today’s Date: 05/03/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe
customer states the gift card received was not the for the full amount as cited in a promotionAt this time the agent verified the missing amount was added to the gift cardThe agent advised the customer as suchDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com with any other questions about the matter. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Today’s Date: 05/24/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** * ***, to address the contents of their correspondenceThe
customer states continued technical concernsAt this time the agent reached the customer and was advised they did not wish to speak with the agent. Dell regrets any inconvenience caused and we ask the customer to contact the representative at ***@Dell.com should they reconsider working with him. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: the assistant told me that I haven't been charged because the order was not processedBut the fact is that the gift card I payed for that order has been charged.
Regards,
*** **
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative worked with our account verification team to resolve the matterPlease note
that the credit for order# *** has been posted to the original form of paymentOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc