Complaint: [redacted] I am rejecting this response because:the screenshot clearly shows a dollar gift card so the “good will” is a moot pointThis has taken since August to even get addressed and I have spent 20+ hours trying to get this resolvedno additional compensation was offered do to their errors and they continue to egregiously and inaccurately “offer compensation” in a less equal amount than the original advertised offer Funny how how if the customer doesn’t answer in hours they close it out yet it takes over a week to get any answer Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: when I requested the initial return, the request was made within the day policy, however, the return labels were never mailedAlso, when I purchased the year warranty the cost was $99, but when I received my bill, the charge was almost $moreMy account was credited, however, I do not have any additional warranty because of the deceit Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has offered to have the customer’s computer serviced/repaired If the customer wishes to accept this offer he can contact [redacted] Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Customer expressed dissatisfaction with Dell service and support and wants a refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceDell records indicate the order number [redacted] was delivered to the customer on April 18, under Pilot Shipment number [redacted] Furthermore, in the interest of customer satisfaction, our representative processed a coupon and followto confirm resolutionShould the customer have any additional concerns regarding this case, they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] , in the interest of customer satisfaction, has made an exception, due to parts availability issues which had been causing the onsite service call delays; and has authorized a system exchange in order to resolve the technical problems the customer had been having with their computer The customer has confirmed receipt of the replacement system and had asked [redacted] if it was possible for Dell to extend the hardware warranty, but [redacted] has respectfully denied this request The customer had expressed they were fearful the same problem would perhaps manifest again, so this is why he had made the request Dell would like the customer to understand that since the system has been replaced, the likelihood the same exact problem will show on this system is slight; however, this replacement system has a ninety (90) day guarantee, so if for any reason the customer should have a technical problem with this replacement system, as long as it is within the ninety (90) day guarantee period, we will support the system We certainly do apologize for any frustration this repair transaction may have caused our customer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter; [redacted] will be more than happy to respond and assist the customer at that time Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative, ***, contacted the customer and authorized the refurbished exchange systemThe representative confirmed delivery and also educated customer if he wanted to extend the warranty to contact Dell before 9/4/If the customer has any further questions or concernsPlease have the customer contact the representative by email at [redacted] Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dell representative remains engaged to address these issues however a final resolution has yet to be reachedWe ask that the customer contact our representative at [redacted] @Dell.com for any further assistance they may need regarding this matter
Complaint: [redacted] I am rejecting this response because: I have found out since my conversation with [redacted] that there was a recall on the Dell Alienware XThis problem is similar to the issue I am having with my grandsons' computerI asked him if there was a recall on this system and he stated not with this issuehe did not tell me that there was one about the system overheating or shutting down This is the information from Dell Support Knowledge Base Article ID: SLN114853Last Date Modified: 04/21/05:AMWell my grandsons' system will not turn onIt does have a flash of a blue screen after following these direction; however it still is not working So what steps do I need to do now? This was a recallI have emailed [redacted] asking for his responseSincerely, [redacted] This article provides information about overheating and system shutdowns, which may occur due to dust accumulation, out of date BIOS, or improper usage environmentWhat you need to know about overheatingSystem can become warm to the touch during usage whenUsing for longer than 10-minutes.Watching a DVD/Blu-ray.Streaming online video.Watching or Interacting with Flash Content.Playing Video Games or Online Games.Using near a heat source or in a hot environment.What symptoms will I experience if my system is overheating?Random ShutdownsSystem FreezingRandom RebootsSystem Locking up Well my grandsons' system will not turn onIt does have a flash of a blue screen after following these direction; however it still is not working So what steps do I need to do now? This was a recall Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Customer expressed dissatisfaction with communication and processing expectations for their Dell order and wants it expeditedWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistancePlease note that the order number [redacted] was processed without the Epson Projector due to product availability issuesFurthermore, customer was not charged for the Epson ProjectorAs a onetime gesture of good and in the interest of customer satisfaction, our representative offered a partial account credit on a new purchase for the Epson Projector; however, customer elected not to accept our offered of assistanceShould Mr [redacted] have any additional concerns regarding this case, he can reach out to our representative at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has confirmed with the customer that the order has been received Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, Thank you for providing a copy of the customer’s submission A Dell representative contacted the customer and explained that the system only came with a one year warranty The customer purchased the system from the retailer as a clearance item This is why the retailer advised it would only have a to day warranty The system is out of warranty if the customer would like to receive support he may contact the out of warranty department at ###-###-#### Should the customer need future assistance, we ask that they contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group FID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because: I do not need compensationHowever, their response to my complaint is half-hearted Their response required me to call them back and then receive another call backThey wasted more of my time Essentially they said "We refunded your money and we don't care that you had such a terrible experience" I had to deal with another company recently that truly treated a customer kindlyIt makes my experience with Dell even more glaringly horrible I won't use Dell again, and I will tell everyone I know not to use DellIf you have to speak to people who are unable to be understood, won't help because "it's not my department" and waste so much of my time with no sincere apology they obviously are happy to sell items without servicing the customer once the sale is made..I hope the Revdex.com publishes complaints so that other customers can be warned that if your products or you need help you are on your own with no help from Dell Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, Mazhar [redacted] *** Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; Pankaj has contacted the customer to address their concerns regarding the warranty status of their Dell Alienware Notebook Pankaj has notified the customer the computer system bearing Tag# [redacted] / Order# [redacted] was sold by Dell United States “USA” for sales & support only in the USA; therefore, Dell must respectfully deny warranty support due to the fact the computer is currently outside of the United States Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAfter a long situation I was sent the gift card by e-mailThe issue has been solved to my satisfactionI have not used the gift card as my laptop is now corrupted and I have to send it in for repairI am in constant contact with Dell once againI would like to thank [redacted] for her care in this issueI will refile if another issue comes up Regards, [redacted] ***
Dear Revdex.com,Thank you for providing a copy of the customer’s follow up submission The customer expressed dissatisfaction with Dell’s response and stated they have already done an operating system software installation and do not believe it will resolve the intermittent issue Dell records do not support the customer’s statements A factory reset was performed however if there was corruption in the operating system software, it may not be resolved with a reset as opposed to an operating system reinstallation which deletes any prior version of the software and reloads the operating system software During a phone call with our representative, assistance was offered to perform a clean operating system reinstallation and the customer declined Our representative followed up with an e-mail dated August 24, 2017, indicating he would be happy to assist with this process if the customer was willing to accept the assistance As Dell’s stance remains unchanged, no further attempt will be made to reach the customer regarding this matterOur representative remains available to discuss these issues however there will be no change in the resolution offeredAlternatively, the customer may follow the online self-help options available at www.Dell.com/Support Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] **A Dell representative recently contacted Ms [redacted] regarding her concernsThe representative explained the terms of sale, limited hardware warranty and return policy [redacted] As a onetime gesture of goodwill and in the interest of customer satisfaction, a replacement unit was processedOur records show that the replacement order# [redacted] was delivered to Ms [redacted] on October 4, under FedEx Tracking# [redacted] The representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I understand what Dell Incis sayingHowever I feel I had to start high with my request to resolve this issueWould I would really like is my extented primum coverage on software and hardware extented years for freeAccitentle proctection can be drop after the years I paid for Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:I truly feel that I have been ripped off buy this company The product I purchased and received is not what DELL is advertising I did not get a product that worked properly and I have spent over months trying to get a product that does work properly This last time that it was supposedly fixed by Dell is a joke, I sent Dell an email and here is a copy of the email I sent: "You contacted me and took remote control of my computer through Go To Assist Corporate and I watched you move the speakers to 100% and then listen to it and tell me that you turned the internal speaker system volume up and now the volume should play right At 100%, I think I should be able to hear it no problem, but at 20% the volume is so low it is barely audible I will try to listen to some music and a few others things over the next week to make sure there is good volume As to the little windows popping up and disappearing within seconds (and only one readable that said "script error") and to the Microsoft Edge pages that I had opened up to use on the internet that have just shut down (times), you have stated that I probably have a virus since I do not have the McAfee software on the computer and using, (which your company did not put on this laptop when I received it, which I paid for when I originally purchased a laptop) to which you told me to contact Tech Support and let them help me download it to my computer, to which you stated below that that is a "PAID" support I am sorry, but I am not going to pay for support for something that should have been done in the first place This laptop came with Windows Defender which has a virus protector on it and it has been working, but I went ahead and downloaded "AVG Antivirus Software" and ran a deep system scan and it said I have NO viruses As I relayed to you by phone, when I try to contact technical support online, when it reads the service tag number it states that there is no warranty with this computer and tells me to contact technical support via phone line When I contact technical support I spend over an hour being bounced around different departments trying to explain my problems and that the computer does have warranty At this point in time, I no longer have the time nor the desire to try anymore fixes or contacts with your company, so as to all the problems I have had with my purchase from Dell, I am still dissatisfied with the product, company policy, and repairs I guess I am just stuck with a product that is just not going to work properly and is not as great as it is advertised to be I thank you for the help you have given me." I would NOT recommend this product to anyone If you find that you have a problem (any kind) with your product, contact Dell immediately, you are only given days from the purchase date to return faulty equipment Unfortunately for me, the faulty equipment started happening during the Christmas/New Years holidays when a person tends to be busy I thought I was just having internet issues and it turned out to be a really faulty product Dell refuses accept a return of the product and give me my money back because they said I didn't contact them within the days of "date of purchase" I tried to just return it and even purchase a different product from them, still spending money with the company, and they would not do that either This company is ripping people off as it sells faulty equipment with a short return time and bad customer service They replace parts with refurbished (used) equipment, nothing is new, that is just wrong When ever you purchase something, make sure you keep receipts, do not accept calls from them - get everything in writing, keep copies of everything This company should have a class-action lawsuit against it for selling faulty equipment to people
Revdex.com: I confirm that the credit did finally post to our credit card and that was our original desireWe returned the laptop which did not meet our expectations and that we be fully credited Thus, I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] * [redacted] Thank you for providing a copy of the customer’s submissionOur records indicate the Dell representative; [redacted] has authorized a service call to resolve the technical problems the customer had been having with his computer The service call has been completed and the customer has confirmed the system is working as designed [redacted] has informed the customer there is no “known” issue with the system model Mr [redacted] has, but Dell is happy to address this matter for our customer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:the screenshot clearly shows a dollar gift card so the “good will” is a moot pointThis has taken since August to even get addressed and I have spent 20+ hours trying to get this resolvedno additional compensation was offered do to their errors and they continue to egregiously and inaccurately “offer compensation” in a less equal amount than the original advertised offer Funny how how if the customer doesn’t answer in hours they close it out yet it takes over a week to get any answer Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: when I requested the initial return, the request was made within the day policy, however, the return labels were never mailedAlso, when I purchased the year warranty the cost was $99, but when I received my bill, the charge was almost $moreMy account was credited, however, I do not have any additional warranty because of the deceit Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has offered to have the customer’s computer serviced/repaired If the customer wishes to accept this offer he can contact [redacted] Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Customer expressed dissatisfaction with Dell service and support and wants a refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceDell records indicate the order number [redacted] was delivered to the customer on April 18, under Pilot Shipment number [redacted] Furthermore, in the interest of customer satisfaction, our representative processed a coupon and followto confirm resolutionShould the customer have any additional concerns regarding this case, they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] , in the interest of customer satisfaction, has made an exception, due to parts availability issues which had been causing the onsite service call delays; and has authorized a system exchange in order to resolve the technical problems the customer had been having with their computer The customer has confirmed receipt of the replacement system and had asked [redacted] if it was possible for Dell to extend the hardware warranty, but [redacted] has respectfully denied this request The customer had expressed they were fearful the same problem would perhaps manifest again, so this is why he had made the request Dell would like the customer to understand that since the system has been replaced, the likelihood the same exact problem will show on this system is slight; however, this replacement system has a ninety (90) day guarantee, so if for any reason the customer should have a technical problem with this replacement system, as long as it is within the ninety (90) day guarantee period, we will support the system We certainly do apologize for any frustration this repair transaction may have caused our customer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter; [redacted] will be more than happy to respond and assist the customer at that time Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative, ***, contacted the customer and authorized the refurbished exchange systemThe representative confirmed delivery and also educated customer if he wanted to extend the warranty to contact Dell before 9/4/If the customer has any further questions or concernsPlease have the customer contact the representative by email at [redacted] Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dell representative remains engaged to address these issues however a final resolution has yet to be reachedWe ask that the customer contact our representative at [redacted] @Dell.com for any further assistance they may need regarding this matter
Complaint: [redacted] I am rejecting this response because: I have found out since my conversation with [redacted] that there was a recall on the Dell Alienware XThis problem is similar to the issue I am having with my grandsons' computerI asked him if there was a recall on this system and he stated not with this issuehe did not tell me that there was one about the system overheating or shutting down This is the information from Dell Support Knowledge Base Article ID: SLN114853Last Date Modified: 04/21/05:AMWell my grandsons' system will not turn onIt does have a flash of a blue screen after following these direction; however it still is not working So what steps do I need to do now? This was a recallI have emailed [redacted] asking for his responseSincerely, [redacted] This article provides information about overheating and system shutdowns, which may occur due to dust accumulation, out of date BIOS, or improper usage environmentWhat you need to know about overheatingSystem can become warm to the touch during usage whenUsing for longer than 10-minutes.Watching a DVD/Blu-ray.Streaming online video.Watching or Interacting with Flash Content.Playing Video Games or Online Games.Using near a heat source or in a hot environment.What symptoms will I experience if my system is overheating?Random ShutdownsSystem FreezingRandom RebootsSystem Locking up Well my grandsons' system will not turn onIt does have a flash of a blue screen after following these direction; however it still is not working So what steps do I need to do now? This was a recall Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Customer expressed dissatisfaction with communication and processing expectations for their Dell order and wants it expeditedWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistancePlease note that the order number [redacted] was processed without the Epson Projector due to product availability issuesFurthermore, customer was not charged for the Epson ProjectorAs a onetime gesture of good and in the interest of customer satisfaction, our representative offered a partial account credit on a new purchase for the Epson Projector; however, customer elected not to accept our offered of assistanceShould Mr [redacted] have any additional concerns regarding this case, he can reach out to our representative at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has confirmed with the customer that the order has been received Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, Thank you for providing a copy of the customer’s submission A Dell representative contacted the customer and explained that the system only came with a one year warranty The customer purchased the system from the retailer as a clearance item This is why the retailer advised it would only have a to day warranty The system is out of warranty if the customer would like to receive support he may contact the out of warranty department at ###-###-#### Should the customer need future assistance, we ask that they contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group FID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because: I do not need compensationHowever, their response to my complaint is half-hearted Their response required me to call them back and then receive another call backThey wasted more of my time Essentially they said "We refunded your money and we don't care that you had such a terrible experience" I had to deal with another company recently that truly treated a customer kindlyIt makes my experience with Dell even more glaringly horrible I won't use Dell again, and I will tell everyone I know not to use DellIf you have to speak to people who are unable to be understood, won't help because "it's not my department" and waste so much of my time with no sincere apology they obviously are happy to sell items without servicing the customer once the sale is made..I hope the Revdex.com publishes complaints so that other customers can be warned that if your products or you need help you are on your own with no help from Dell Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, Mazhar [redacted] *** Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; Pankaj has contacted the customer to address their concerns regarding the warranty status of their Dell Alienware Notebook Pankaj has notified the customer the computer system bearing Tag# [redacted] / Order# [redacted] was sold by Dell United States “USA” for sales & support only in the USA; therefore, Dell must respectfully deny warranty support due to the fact the computer is currently outside of the United States Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAfter a long situation I was sent the gift card by e-mailThe issue has been solved to my satisfactionI have not used the gift card as my laptop is now corrupted and I have to send it in for repairI am in constant contact with Dell once againI would like to thank [redacted] for her care in this issueI will refile if another issue comes up Regards, [redacted] ***
Dear Revdex.com,Thank you for providing a copy of the customer’s follow up submission The customer expressed dissatisfaction with Dell’s response and stated they have already done an operating system software installation and do not believe it will resolve the intermittent issue Dell records do not support the customer’s statements A factory reset was performed however if there was corruption in the operating system software, it may not be resolved with a reset as opposed to an operating system reinstallation which deletes any prior version of the software and reloads the operating system software During a phone call with our representative, assistance was offered to perform a clean operating system reinstallation and the customer declined Our representative followed up with an e-mail dated August 24, 2017, indicating he would be happy to assist with this process if the customer was willing to accept the assistance As Dell’s stance remains unchanged, no further attempt will be made to reach the customer regarding this matterOur representative remains available to discuss these issues however there will be no change in the resolution offeredAlternatively, the customer may follow the online self-help options available at www.Dell.com/Support Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] **A Dell representative recently contacted Ms [redacted] regarding her concernsThe representative explained the terms of sale, limited hardware warranty and return policy [redacted] As a onetime gesture of goodwill and in the interest of customer satisfaction, a replacement unit was processedOur records show that the replacement order# [redacted] was delivered to Ms [redacted] on October 4, under FedEx Tracking# [redacted] The representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I understand what Dell Incis sayingHowever I feel I had to start high with my request to resolve this issueWould I would really like is my extented primum coverage on software and hardware extented years for freeAccitentle proctection can be drop after the years I paid for Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:I truly feel that I have been ripped off buy this company The product I purchased and received is not what DELL is advertising I did not get a product that worked properly and I have spent over months trying to get a product that does work properly This last time that it was supposedly fixed by Dell is a joke, I sent Dell an email and here is a copy of the email I sent: "You contacted me and took remote control of my computer through Go To Assist Corporate and I watched you move the speakers to 100% and then listen to it and tell me that you turned the internal speaker system volume up and now the volume should play right At 100%, I think I should be able to hear it no problem, but at 20% the volume is so low it is barely audible I will try to listen to some music and a few others things over the next week to make sure there is good volume As to the little windows popping up and disappearing within seconds (and only one readable that said "script error") and to the Microsoft Edge pages that I had opened up to use on the internet that have just shut down (times), you have stated that I probably have a virus since I do not have the McAfee software on the computer and using, (which your company did not put on this laptop when I received it, which I paid for when I originally purchased a laptop) to which you told me to contact Tech Support and let them help me download it to my computer, to which you stated below that that is a "PAID" support I am sorry, but I am not going to pay for support for something that should have been done in the first place This laptop came with Windows Defender which has a virus protector on it and it has been working, but I went ahead and downloaded "AVG Antivirus Software" and ran a deep system scan and it said I have NO viruses As I relayed to you by phone, when I try to contact technical support online, when it reads the service tag number it states that there is no warranty with this computer and tells me to contact technical support via phone line When I contact technical support I spend over an hour being bounced around different departments trying to explain my problems and that the computer does have warranty At this point in time, I no longer have the time nor the desire to try anymore fixes or contacts with your company, so as to all the problems I have had with my purchase from Dell, I am still dissatisfied with the product, company policy, and repairs I guess I am just stuck with a product that is just not going to work properly and is not as great as it is advertised to be I thank you for the help you have given me." I would NOT recommend this product to anyone If you find that you have a problem (any kind) with your product, contact Dell immediately, you are only given days from the purchase date to return faulty equipment Unfortunately for me, the faulty equipment started happening during the Christmas/New Years holidays when a person tends to be busy I thought I was just having internet issues and it turned out to be a really faulty product Dell refuses accept a return of the product and give me my money back because they said I didn't contact them within the days of "date of purchase" I tried to just return it and even purchase a different product from them, still spending money with the company, and they would not do that either This company is ripping people off as it sells faulty equipment with a short return time and bad customer service They replace parts with refurbished (used) equipment, nothing is new, that is just wrong When ever you purchase something, make sure you keep receipts, do not accept calls from them - get everything in writing, keep copies of everything This company should have a class-action lawsuit against it for selling faulty equipment to people
Revdex.com: I confirm that the credit did finally post to our credit card and that was our original desireWe returned the laptop which did not meet our expectations and that we be fully credited Thus, I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] * [redacted] Thank you for providing a copy of the customer’s submissionOur records indicate the Dell representative; [redacted] has authorized a service call to resolve the technical problems the customer had been having with his computer The service call has been completed and the customer has confirmed the system is working as designed [redacted] has informed the customer there is no “known” issue with the system model Mr [redacted] has, but Dell is happy to address this matter for our customer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc