Complaint: [redacted] I am rejecting this response because: Regards, [redacted] The problem is that I was charged about $for McAfee I already have and when I bought it suppose to be included in the price of $I was charged extra for it when I already have a McAfee account for licenses
Complaint: [redacted] I am rejecting this response because: I do not need compensationHowever, their response to my complaint is half-hearted Their response required me to call them back and then receive another call backThey wasted more of my time Essentially they said "We refunded your money and we don't care that you had such a terrible experience" I had to deal with another company recently that truly treated a customer kindlyIt makes my experience with Dell even more glaringly horrible I won't use Dell again, and I will tell everyone I know not to use DellIf you have to speak to people who are unable to be understood, won't help because "it's not my department" and waste so much of my time with no sincere apology they obviously are happy to sell items without servicing the customer once the sale is made..I hope the Revdex.com publishes complaints so that other customers can be warned that if your products or you need help you are on your own with no help from Dell Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsAs a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed an account credit of $Our records show, the credit has been posted to the original form of payment under reference number [redacted] , which should reflect on his next billing statementOur representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceShould Mr [redacted] have any additional concerns, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID [redacted] Dell
Complaint: [redacted] I am rejecting this response because:parts were replaced on friday the 11thas of today the 15th I have used the computer very littlei was repeatedly told that this issue would be resolved even if it was past the february warranty datehowever they keep stating that it is now out of warranty and " out of good faith" they have replaced partsso I am asking for some time, possibly a week or two to see of the problem has in fact been resolvedi will write a final response once I am certain that they have fixed my computer Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] , in the interest of customer satisfaction, has made an exception, due to parts availability issues which had been causing the onsite service call delays; and has authorized a system exchange in order to resolve the technical problems the customer had been having with their computer The customer has confirmed receipt of the replacement system and had asked [redacted] if it was possible for Dell to extend the hardware warranty, but [redacted] has respectfully denied this request The customer had expressed they were fearful the same problem would perhaps manifest again, so this is why he had made the request Dell would like the customer to understand that since the system has been replaced, the likelihood the same exact problem will show on this system is slight; however, this replacement system has a ninety (90) day guarantee, so if for any reason the customer should have a technical problem with this replacement system, as long as it is within the ninety (90) day guarantee period, we will support the system We certainly do apologize for any frustration this repair transaction may have caused our customer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter; [redacted] will be more than happy to respond and assist the customer at that time Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear RevDex.com,Thank you for the opportunity to address the correspondence submitted by Mr. [redacted] . A Dell representative contacted the customer regarding the issues described in his correspondence. Per the terms and condition of the sale, our representative respectfully denied... the customer’s request for a refund; however, as a onetime goodwill gesture, our representative offered the customer an exchange. The customer accepted and has verified the replacement system has been received. We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experience. Our representative remains available and may be contacted directly via email at [redacted] @Dell.com. Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc.
Dear RevDex.com,Thank you for the opportunity to address the correspondence submitted by Ms. [redacted] . A Dell representative contacted the customer regarding the issues described in her correspondence. A credit was processed and our records indicate it has been applied to the... original form of payment. The customer confirms the shipment is now in her possession. We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experience. Our representative may be contacted directly via email at [redacted] @Dell.com. Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc.
Dear RevDex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolution. Our records do indicate that the correct cord has been sent and requested the customer try plugging the cord in. The representative further explained about software support and what she was requesting is out of scope. We remain available to work with her under the terms of her hardware warranty. Advanced Resolution Group Incident [redacted] Dell Inc.
Dear RevDex.com,Thank you for providing a copy of the customer’s submission. Ms. [redacted] expressed dissatisfaction with communication and processing expectations for her Dell computer order and wants clarification and additional concessions. We regret any miscommunication which... may have occurred and appreciate the feedback. Dell offers coupons and promotions as incentives for customers to purchase from Dell. If a coupon has reached “the maximum number of redemptions,“ the coupon code can no longer be redeemed as the promotion ends when the allotment of redemptions intended for the promotion is reached. The Dell Outlet section of Dell.com features computers as described in the submission by Ms. [redacted] . The Outlet sells “New,” “Certified Refurbished,” and “Scratch & Dent” computers, and new computers are sold at a discount on this site, however zero percent (0%) interest promotions from Dell Financial Services may not be available on all Outlet Sales, if not specified on the Outlet site, and Ms. [redacted] ’s order did not qualify for this promotional financing. The following information is from the Dell Outlet site regarding new computers sold there: [redacted] “New products are either overstock, cancelled orders or customer returns. All products classified as new have the original software seal and have not been powered on or used. New products may come in original packaging or repackaged and shipped to you in Dell Outlet packaging.”Our records indicate Ms. [redacted] has been provided concessions for her order. Since the date of the submission, a Dell representative contacted Ms. [redacted] to discuss her concerns. Our representative denied any additional concession requests and provided Ms. [redacted] the link to the Dell Outlet. Our representative also provided her contact information and will remain available should there be any further questions regarding this matter. Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Dear RevDex.com, I am writing on behalf of Dell Inc. in response to the rebuttal filed with your office by the customer. Thank you for providing a copy of the submission. Dell apologizes for the delay in credit but a freight claim has been filed with the carrier. The representative will continue to work with the freight department and the customer until the resolution is in place. The representative can be reached by emailing at [redacted] @Dell.com Sincerely, Advanced Resolution Group [redacted] Dell Inc.
BBB Complaint ID: [redacted] Dear RevDex.com, I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer, [redacted] . Thank you for providing a copy of the customer’s submission. Our records indicate Dell... representative; [redacted] has been instrumental in assisting the customer in placing her order with Sales for the Dell Inspiron BTX Notebook. Per Federal Express’ website the system was delivered on Friday, 05/06/2016 at 2:07 pm. Once the customer was informed the system had shipped she had expressed her appreciation to ***; but he has not heard back from her since the delivery of the equipment. Please have the customer contact our representative directly by email at [redacted] @Dell.com if she should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc.
Dear RevDex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] . Our representative attempted to contact the customer to request more information, however; the customer has not replied to repeated contact attempts. Our representative has provided... his contact information and remains available. Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc.
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has issued onsite repair service and the customer confirmed the computer is working fine Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Complaint: [redacted] I am rejecting this response because: when I requested the initial return, the request was made within the day policy, however, the return labels were never mailedAlso, when I purchased the year warranty the cost was $99, but when I received my bill, the charge was almost $moreMy account was credited, however, I do not have any additional warranty because of the deceit Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submissionOur records indicate the Dell representative; [redacted] was instrumental in assisting the customer with the return of the original computer which had been replaced by Dell with a new computer Additionally, [redacted] made certain the customer received the product key for Microsoft Office software The customer has confirmed with [redacted] all his concerns have been addressed to his satisfaction We certainly do apologize for any frustration or inconvenience this transaction may have caused the customer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe laptop in question has been restored to fully operational state, and Dell support team addressed and resolved each of several issues previously affecting its performanceFrom that perspective, this case can be closed.Things Dell did well:-Effectively fix problems-Good communication throughout case resolution-Fast turnaround Things Dell did not do so well:-ListenEven though the complete list of issues was submitted immediately upon opening the case, the laptop had to be sent twice to the repair shop to have all of the problems addressedThe same message had to be resend multiple times to be finally accepted by the repair team.-Dell initially rejected the warranty, and it wasn't until the problem was reported to Revdex.com when they took it seriously Regards, *** [redacted]
Complaint: [redacted] I am rejecting this response because: I have found out since my conversation with [redacted] that there was a recall on the Dell Alienware XThis problem is similar to the issue I am having with my grandsons' computerI asked him if there was a recall on this system and he stated not with this issuehe did not tell me that there was one about the system overheating or shutting down This is the information from Dell Support Knowledge Base Article ID: SLN114853Last Date Modified: 04/21/05:AMWell my grandsons' system will not turn onIt does have a flash of a blue screen after following these direction; however it still is not working So what steps do I need to do now? This was a recallI have emailed [redacted] asking for his responseSincerely, [redacted] This article provides information about overheating and system shutdowns, which may occur due to dust accumulation, out of date BIOS, or improper usage environmentWhat you need to know about overheatingSystem can become warm to the touch during usage whenUsing for longer than 10-minutes.Watching a DVD/Blu-ray.Streaming online video.Watching or Interacting with Flash Content.Playing Video Games or Online Games.Using near a heat source or in a hot environment.What symptoms will I experience if my system is overheating?Random ShutdownsSystem FreezingRandom RebootsSystem Locking up Well my grandsons' system will not turn onIt does have a flash of a blue screen after following these direction; however it still is not working So what steps do I need to do now? This was a recall Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] **A Dell representative recently contacted Ms [redacted] regarding her concernsThe representative explained the terms of sale, limited hardware warranty and return policy [redacted] As a onetime gesture of goodwill and in the interest of customer satisfaction, a replacement unit was processedOur records show that the replacement order# [redacted] was delivered to Ms [redacted] on October 4, under FedEx Tracking# [redacted] The representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has confirmed with the customer that the order has been received Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Today’s Date: 04/26/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] **, to address the contents of their correspondenceThe customer states technical concerns with their Dell unitAt this time the agent has been unable to reach the customer nor has the customer responded to the agents attempts at contactWe ask the customer to contact the representative at [redacted] @Dell.com should they still require assistance Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Regards, [redacted] The problem is that I was charged about $for McAfee I already have and when I bought it suppose to be included in the price of $I was charged extra for it when I already have a McAfee account for licenses
Complaint: [redacted] I am rejecting this response because: I do not need compensationHowever, their response to my complaint is half-hearted Their response required me to call them back and then receive another call backThey wasted more of my time Essentially they said "We refunded your money and we don't care that you had such a terrible experience" I had to deal with another company recently that truly treated a customer kindlyIt makes my experience with Dell even more glaringly horrible I won't use Dell again, and I will tell everyone I know not to use DellIf you have to speak to people who are unable to be understood, won't help because "it's not my department" and waste so much of my time with no sincere apology they obviously are happy to sell items without servicing the customer once the sale is made..I hope the Revdex.com publishes complaints so that other customers can be warned that if your products or you need help you are on your own with no help from Dell Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsAs a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed an account credit of $Our records show, the credit has been posted to the original form of payment under reference number [redacted] , which should reflect on his next billing statementOur representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceShould Mr [redacted] have any additional concerns, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID [redacted] Dell
Complaint: [redacted] I am rejecting this response because:parts were replaced on friday the 11thas of today the 15th I have used the computer very littlei was repeatedly told that this issue would be resolved even if it was past the february warranty datehowever they keep stating that it is now out of warranty and " out of good faith" they have replaced partsso I am asking for some time, possibly a week or two to see of the problem has in fact been resolvedi will write a final response once I am certain that they have fixed my computer Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] , in the interest of customer satisfaction, has made an exception, due to parts availability issues which had been causing the onsite service call delays; and has authorized a system exchange in order to resolve the technical problems the customer had been having with their computer The customer has confirmed receipt of the replacement system and had asked [redacted] if it was possible for Dell to extend the hardware warranty, but [redacted] has respectfully denied this request The customer had expressed they were fearful the same problem would perhaps manifest again, so this is why he had made the request Dell would like the customer to understand that since the system has been replaced, the likelihood the same exact problem will show on this system is slight; however, this replacement system has a ninety (90) day guarantee, so if for any reason the customer should have a technical problem with this replacement system, as long as it is within the ninety (90) day guarantee period, we will support the system We certainly do apologize for any frustration this repair transaction may have caused our customer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter; [redacted] will be more than happy to respond and assist the customer at that time Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear RevDex.com,Thank you for the opportunity to address the correspondence submitted by Mr. [redacted] . A Dell representative contacted the customer regarding the issues described in his correspondence. Per the terms and condition of the sale, our representative respectfully denied... the customer’s request for a refund; however, as a onetime goodwill gesture, our representative offered the customer an exchange. The customer accepted and has verified the replacement system has been received. We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experience. Our representative remains available and may be contacted directly via email at [redacted] @Dell.com. Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc.
Dear RevDex.com,Thank you for the opportunity to address the correspondence submitted by Ms. [redacted] . A Dell representative contacted the customer regarding the issues described in her correspondence. A credit was processed and our records indicate it has been applied to the... original form of payment. The customer confirms the shipment is now in her possession. We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experience. Our representative may be contacted directly via email at [redacted] @Dell.com. Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc.
Dear RevDex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolution. Our records do indicate that the correct cord has been sent and requested the customer try plugging the cord in. The representative further explained about software support and what she was requesting is out of scope. We remain available to work with her under the terms of her hardware warranty. Advanced Resolution Group Incident [redacted] Dell Inc.
Dear RevDex.com,Thank you for providing a copy of the customer’s submission. Ms. [redacted] expressed dissatisfaction with communication and processing expectations for her Dell computer order and wants clarification and additional concessions. We regret any miscommunication which... may have occurred and appreciate the feedback. Dell offers coupons and promotions as incentives for customers to purchase from Dell. If a coupon has reached “the maximum number of redemptions,“ the coupon code can no longer be redeemed as the promotion ends when the allotment of redemptions intended for the promotion is reached. The Dell Outlet section of Dell.com features computers as described in the submission by Ms. [redacted] . The Outlet sells “New,” “Certified Refurbished,” and “Scratch & Dent” computers, and new computers are sold at a discount on this site, however zero percent (0%) interest promotions from Dell Financial Services may not be available on all Outlet Sales, if not specified on the Outlet site, and Ms. [redacted] ’s order did not qualify for this promotional financing. The following information is from the Dell Outlet site regarding new computers sold there: [redacted] “New products are either overstock, cancelled orders or customer returns. All products classified as new have the original software seal and have not been powered on or used. New products may come in original packaging or repackaged and shipped to you in Dell Outlet packaging.”Our records indicate Ms. [redacted] has been provided concessions for her order. Since the date of the submission, a Dell representative contacted Ms. [redacted] to discuss her concerns. Our representative denied any additional concession requests and provided Ms. [redacted] the link to the Dell Outlet. Our representative also provided her contact information and will remain available should there be any further questions regarding this matter. Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Dear RevDex.com, I am writing on behalf of Dell Inc. in response to the rebuttal filed with your office by the customer. Thank you for providing a copy of the submission. Dell apologizes for the delay in credit but a freight claim has been filed with the carrier. The representative will continue to work with the freight department and the customer until the resolution is in place. The representative can be reached by emailing at [redacted] @Dell.com Sincerely, Advanced Resolution Group [redacted] Dell Inc.
BBB Complaint ID: [redacted] Dear RevDex.com, I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer, [redacted] . Thank you for providing a copy of the customer’s submission. Our records indicate Dell... representative; [redacted] has been instrumental in assisting the customer in placing her order with Sales for the Dell Inspiron BTX Notebook. Per Federal Express’ website the system was delivered on Friday, 05/06/2016 at 2:07 pm. Once the customer was informed the system had shipped she had expressed her appreciation to ***; but he has not heard back from her since the delivery of the equipment. Please have the customer contact our representative directly by email at [redacted] @Dell.com if she should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc.
Dear RevDex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] . Our representative attempted to contact the customer to request more information, however; the customer has not replied to repeated contact attempts. Our representative has provided... his contact information and remains available. Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc.
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has issued onsite repair service and the customer confirmed the computer is working fine Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Complaint: [redacted] I am rejecting this response because: when I requested the initial return, the request was made within the day policy, however, the return labels were never mailedAlso, when I purchased the year warranty the cost was $99, but when I received my bill, the charge was almost $moreMy account was credited, however, I do not have any additional warranty because of the deceit Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submissionOur records indicate the Dell representative; [redacted] was instrumental in assisting the customer with the return of the original computer which had been replaced by Dell with a new computer Additionally, [redacted] made certain the customer received the product key for Microsoft Office software The customer has confirmed with [redacted] all his concerns have been addressed to his satisfaction We certainly do apologize for any frustration or inconvenience this transaction may have caused the customer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe laptop in question has been restored to fully operational state, and Dell support team addressed and resolved each of several issues previously affecting its performanceFrom that perspective, this case can be closed.Things Dell did well:-Effectively fix problems-Good communication throughout case resolution-Fast turnaround Things Dell did not do so well:-ListenEven though the complete list of issues was submitted immediately upon opening the case, the laptop had to be sent twice to the repair shop to have all of the problems addressedThe same message had to be resend multiple times to be finally accepted by the repair team.-Dell initially rejected the warranty, and it wasn't until the problem was reported to Revdex.com when they took it seriously Regards, *** [redacted]
Complaint: [redacted] I am rejecting this response because: I have found out since my conversation with [redacted] that there was a recall on the Dell Alienware XThis problem is similar to the issue I am having with my grandsons' computerI asked him if there was a recall on this system and he stated not with this issuehe did not tell me that there was one about the system overheating or shutting down This is the information from Dell Support Knowledge Base Article ID: SLN114853Last Date Modified: 04/21/05:AMWell my grandsons' system will not turn onIt does have a flash of a blue screen after following these direction; however it still is not working So what steps do I need to do now? This was a recallI have emailed [redacted] asking for his responseSincerely, [redacted] This article provides information about overheating and system shutdowns, which may occur due to dust accumulation, out of date BIOS, or improper usage environmentWhat you need to know about overheatingSystem can become warm to the touch during usage whenUsing for longer than 10-minutes.Watching a DVD/Blu-ray.Streaming online video.Watching or Interacting with Flash Content.Playing Video Games or Online Games.Using near a heat source or in a hot environment.What symptoms will I experience if my system is overheating?Random ShutdownsSystem FreezingRandom RebootsSystem Locking up Well my grandsons' system will not turn onIt does have a flash of a blue screen after following these direction; however it still is not working So what steps do I need to do now? This was a recall Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] **A Dell representative recently contacted Ms [redacted] regarding her concernsThe representative explained the terms of sale, limited hardware warranty and return policy [redacted] As a onetime gesture of goodwill and in the interest of customer satisfaction, a replacement unit was processedOur records show that the replacement order# [redacted] was delivered to Ms [redacted] on October 4, under FedEx Tracking# [redacted] The representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has confirmed with the customer that the order has been received Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Today’s Date: 04/26/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] **, to address the contents of their correspondenceThe customer states technical concerns with their Dell unitAt this time the agent has been unable to reach the customer nor has the customer responded to the agents attempts at contactWe ask the customer to contact the representative at [redacted] @Dell.com should they still require assistance Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc