Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] * [redacted] Thank you for providing a copy of the customer’s submissionOur records indicate the Dell representative; [redacted] has authorized a service call to resolve the technical problems the customer had been having with his computer The service call has been completed and the customer has confirmed the system is working as designed [redacted] has informed the customer there is no “known” issue with the system model Mr [redacted] has, but Dell is happy to address this matter for our customer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: they have the image available for download on the Dell website, they want everyone to pay for media as a revenue stream, this is nothing but greed Microsoft made the image available on their website for free and got me backup and running Dell continues to sell OEM images as a way to increase their revenue instead of supporting their customers We will never do business with sad company again Hope they go out of business Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] declined the customer’s request for a refund due to the computer being out of the Dell return period but did offer to troubleshoot and setup service per the conditions of his warranty The customer refused this offer Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAfter a long situation I was sent the gift card by e-mailThe issue has been solved to my satisfactionI have not used the gift card as my laptop is now corrupted and I have to send it in for repairI am in constant contact with Dell once againI would like to thank [redacted] for her care in this issueI will refile if another issue comes up Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The computer appears to be working properly at the present time I hope it will continue to work - that will be determined over time If I have any issues in the future I will contact [redacted] at Dell.Thank you for your assistance Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I have already been taken through the steps of resetting my computer to factory settings by tech support and that did not solve the issue As soon as everything was re installed the problem begin again So why would I repeat this step again when it dod not work the first timeResetting the computer is a big inconvenience because I have to reinstall the OS which takes over a day and then I have to reinstall my documents, pics, music, redo all my settings and etc I am not going to go through all this again for nothing If it did not work the first time why will it work this time? The issue needs to be resolved and I do not appreciate being hung up on Regards, [redacted]
Today’s Date: 07/21/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer states a software product purchased has not been delivered and is having difficulty working to resolve the matter with Dell's support agentsAt this time the agent has confirmed the software has been received and the customers feedback has been taken regarding the support structureWe thank the customer for their time, patience, and feedbackThe customer may contact the representative at [redacted] @Dell.com should they have additional questions or feedback to provide Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsThe representative informed him that service tag# [redacted] has an active warranty, which will expire on December 16, The representative also explained the terms and conditions of the limited hardware warranty [redacted] Please note that our representative offered technical assistance; however, Mr [redacted] stated that he will contact our support at his convenience at a later dateHis request for compensation was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] * [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur records show that the credit has been posted to the original form of paymentOur representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by email at [email protected], in case Mr [redacted] has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Today’s Date: 09/21/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceThe customer states order concerns with a television orderAt this time the agent has processed a refund to the original form of payment for the customerWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com should there be any questions or concerns in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Our records indicate that Dell representative [redacted] been in contact with the customerAfter the investigation the gift cards were suspended in case they had been compromisedUnder terms and conditions of the gift cards Dell is not responsible for lost or stolen card informationThe customer contacted the representative stating the retail store she purchased the cards from are going to reissue the cardsThe customer may reach the representative by emailing at [redacted] _***@Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:i have contacted [redacted] from delll more than timesshe promises to call back but never does all I recieve from her the out of office emailsI can forward you all the conversations that I have had with herShe sent me a refurbished Dell laptop but it has the same iisuesi have attached screen shots with this emaili have had several issues but not getting ay responce from themthey are ignoring my emailsI have my CFA test in the first week of juneThis issue has been pending since 04/11/with no resolutionI work full time and have to study as well, with the lack of connectivity it makes it really difficult for me to browse through the study material onlineI have expressed my concern but they do not understand the situationIf you do need the string of emails that I sent to [redacted] please let me know Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: as of 11:am Jan 28, my bank has not received the refund even though [redacted] sent me an email stating that the refund was sent to my bank on Jan13, They are not being honest Please call me @ ###-###-#### Thanks, [redacted] Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submissionOur records indicate the Dell representative; [redacted] has been instrumental in assisting the customer with the return of the motherboard with a full refund going back to Ms [redacted] We certainly do apologize for any frustration or inconvenience this transaction may have caused the customer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com, Our records indicate that the Dell has processed the remaining $creditAs the refund of $was processed with the credit memo # [redacted] Dell considers this matter closedSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Dell representative, [redacted] , confirmed that Mr [redacted] received the replacement system and all is working as designedTherefore, our representative closed this case as completeHowever, our representative, [redacted] , remains available to assist in resolving further issues directly related to this case Sincerely, Dell Advanced Resolution Team
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative explained the terms and conditions of Dell’s limited hardware warranty, which dictate that software issues are not covered under the warranty [redacted] Please note that our representative offered technical assistance; however, Ms [redacted] elected not to accept our offer of assistanceHer request for replacement or refund was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: 34460051Dell Inc
Complaint: [redacted] I am rejecting this response because: There are some concerns with the new computer sent as a replacementWas not able to use Windows Office due to a registration license issue and the new laptop is making crackling sounds as if something is malfunctioning with the fanI have to let Dell this is occurring Regards, [redacted]
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] contacted the customer and apologized for the problemsThe representative authorized an exchange order to be sent and will update the customer once shipping information is availableOnce the customer receives the exchange system a return label will be available for the old system to be shipped backThe representative can be reached at email [redacted] @Dell.comAdvanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Regards, Wayne L*** I contacted them once again due to the fact that april bill has came out and no refund as of yetmade another call and spoke to different people and was told that he would call me back friday and the refund should have been processed and then I am hoping that the payment that was already mailed to them in Feb will then be returned to mehad received an email from the one agent that was helping and informed me they were having IT issuesA computer company and they are having IT issues and cant process a refund ...roflmao Odd they claim days and yet had the return for almost dayseven was told by the agent he is referring to that refunds are given out on next billing cycle not a certain amount of daysin my case billing cycles now have passed in this issue and hoping that this friday will resolve the issue once and for all
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] * [redacted] Thank you for providing a copy of the customer’s submissionOur records indicate the Dell representative; [redacted] has authorized a service call to resolve the technical problems the customer had been having with his computer The service call has been completed and the customer has confirmed the system is working as designed [redacted] has informed the customer there is no “known” issue with the system model Mr [redacted] has, but Dell is happy to address this matter for our customer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: they have the image available for download on the Dell website, they want everyone to pay for media as a revenue stream, this is nothing but greed Microsoft made the image available on their website for free and got me backup and running Dell continues to sell OEM images as a way to increase their revenue instead of supporting their customers We will never do business with sad company again Hope they go out of business Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] declined the customer’s request for a refund due to the computer being out of the Dell return period but did offer to troubleshoot and setup service per the conditions of his warranty The customer refused this offer Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAfter a long situation I was sent the gift card by e-mailThe issue has been solved to my satisfactionI have not used the gift card as my laptop is now corrupted and I have to send it in for repairI am in constant contact with Dell once againI would like to thank [redacted] for her care in this issueI will refile if another issue comes up Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The computer appears to be working properly at the present time I hope it will continue to work - that will be determined over time If I have any issues in the future I will contact [redacted] at Dell.Thank you for your assistance Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I have already been taken through the steps of resetting my computer to factory settings by tech support and that did not solve the issue As soon as everything was re installed the problem begin again So why would I repeat this step again when it dod not work the first timeResetting the computer is a big inconvenience because I have to reinstall the OS which takes over a day and then I have to reinstall my documents, pics, music, redo all my settings and etc I am not going to go through all this again for nothing If it did not work the first time why will it work this time? The issue needs to be resolved and I do not appreciate being hung up on Regards, [redacted]
Today’s Date: 07/21/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer states a software product purchased has not been delivered and is having difficulty working to resolve the matter with Dell's support agentsAt this time the agent has confirmed the software has been received and the customers feedback has been taken regarding the support structureWe thank the customer for their time, patience, and feedbackThe customer may contact the representative at [redacted] @Dell.com should they have additional questions or feedback to provide Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsThe representative informed him that service tag# [redacted] has an active warranty, which will expire on December 16, The representative also explained the terms and conditions of the limited hardware warranty [redacted] Please note that our representative offered technical assistance; however, Mr [redacted] stated that he will contact our support at his convenience at a later dateHis request for compensation was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] * [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur records show that the credit has been posted to the original form of paymentOur representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by email at [email protected], in case Mr [redacted] has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Today’s Date: 09/21/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceThe customer states order concerns with a television orderAt this time the agent has processed a refund to the original form of payment for the customerWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com should there be any questions or concerns in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Our records indicate that Dell representative [redacted] been in contact with the customerAfter the investigation the gift cards were suspended in case they had been compromisedUnder terms and conditions of the gift cards Dell is not responsible for lost or stolen card informationThe customer contacted the representative stating the retail store she purchased the cards from are going to reissue the cardsThe customer may reach the representative by emailing at [redacted] _***@Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:i have contacted [redacted] from delll more than timesshe promises to call back but never does all I recieve from her the out of office emailsI can forward you all the conversations that I have had with herShe sent me a refurbished Dell laptop but it has the same iisuesi have attached screen shots with this emaili have had several issues but not getting ay responce from themthey are ignoring my emailsI have my CFA test in the first week of juneThis issue has been pending since 04/11/with no resolutionI work full time and have to study as well, with the lack of connectivity it makes it really difficult for me to browse through the study material onlineI have expressed my concern but they do not understand the situationIf you do need the string of emails that I sent to [redacted] please let me know Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: as of 11:am Jan 28, my bank has not received the refund even though [redacted] sent me an email stating that the refund was sent to my bank on Jan13, They are not being honest Please call me @ ###-###-#### Thanks, [redacted] Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submissionOur records indicate the Dell representative; [redacted] has been instrumental in assisting the customer with the return of the motherboard with a full refund going back to Ms [redacted] We certainly do apologize for any frustration or inconvenience this transaction may have caused the customer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com, Our records indicate that the Dell has processed the remaining $creditAs the refund of $was processed with the credit memo # [redacted] Dell considers this matter closedSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Dell representative, [redacted] , confirmed that Mr [redacted] received the replacement system and all is working as designedTherefore, our representative closed this case as completeHowever, our representative, [redacted] , remains available to assist in resolving further issues directly related to this case Sincerely, Dell Advanced Resolution Team
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative explained the terms and conditions of Dell’s limited hardware warranty, which dictate that software issues are not covered under the warranty [redacted] Please note that our representative offered technical assistance; however, Ms [redacted] elected not to accept our offer of assistanceHer request for replacement or refund was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: 34460051Dell Inc
Complaint: [redacted] I am rejecting this response because: There are some concerns with the new computer sent as a replacementWas not able to use Windows Office due to a registration license issue and the new laptop is making crackling sounds as if something is malfunctioning with the fanI have to let Dell this is occurring Regards, [redacted]
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] contacted the customer and apologized for the problemsThe representative authorized an exchange order to be sent and will update the customer once shipping information is availableOnce the customer receives the exchange system a return label will be available for the old system to be shipped backThe representative can be reached at email [redacted] @Dell.comAdvanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Regards, Wayne L*** I contacted them once again due to the fact that april bill has came out and no refund as of yetmade another call and spoke to different people and was told that he would call me back friday and the refund should have been processed and then I am hoping that the payment that was already mailed to them in Feb will then be returned to mehad received an email from the one agent that was helping and informed me they were having IT issuesA computer company and they are having IT issues and cant process a refund ...roflmao Odd they claim days and yet had the return for almost dayseven was told by the agent he is referring to that refunds are given out on next billing cycle not a certain amount of daysin my case billing cycles now have passed in this issue and hoping that this friday will resolve the issue once and for all