Complaint: [redacted] I am rejecting this response because: There are some concerns with the new computer sent as a replacementWas not able to use Windows Office due to a registration license issue and the new laptop is making crackling sounds as if something is malfunctioning with the fanI have to let Dell this is occurring Regards, [redacted]
Dear Revdex.com, Our records indicate that the Dell has processed the remaining $creditAs the refund of $was processed with the credit memo # [redacted] Dell considers this matter closedSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Regards, Wayne L*** I contacted them once again due to the fact that april bill has came out and no refund as of yetmade another call and spoke to different people and was told that he would call me back friday and the refund should have been processed and then I am hoping that the payment that was already mailed to them in Feb will then be returned to mehad received an email from the one agent that was helping and informed me they were having IT issuesA computer company and they are having IT issues and cant process a refund ...roflmao Odd they claim days and yet had the return for almost dayseven was told by the agent he is referring to that refunds are given out on next billing cycle not a certain amount of daysin my case billing cycles now have passed in this issue and hoping that this friday will resolve the issue once and for all
Today’s Date: 09/21/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceThe customer states order concerns with a television orderAt this time the agent has processed a refund to the original form of payment for the customerWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com should there be any questions or concerns in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative, Dell representative [redacted] contacted the customer with regard to their concerns and explained that Dell’s Terms and Conditions of Sale dictate that a return for credit is limited to the first thirty (30) days from the invoice date, and that such hardware items would be subject to the available remedies under the applicable hardware warranty thereafterTo distinguish between software and hardware problems and determine whether and what part dispatches might be necessary, Dell requires telephone-based troubleshooting steps be performed with a Dell representative prior to dispatching serviceThe customer declined the assistance by our offer to troubleshootShould he reconsider and agree to troubleshoot, he may contact Dell’s technical support representatives at ###-###-####Alternatively, should he want assistance from the representative assigned to assist with her submission, we ask that he contact the representative at [redacted] @Dell.com for any further assistance she may need regarding this matter Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a promotion We regret any miscommunication which may have occurred and appreciate the feedback Recent promotions have generated a tremendous volume of customers Given that problems do happen on occasions such as during extreme volume of customers on Dell’s site, our marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on hand Since the date of the submission, a Dell representative contacted the customer to advise that we would not be able to provide the TV bundle at the promotional price as the promotion ended when stock for the promotion was depleted For customer satisfaction reasons, our representative assisted with processing a Return Authorization A full refund for items returned has since posted to the original form of payment We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I have already been taken through the steps of resetting my computer to factory settings by tech support and that did not solve the issue As soon as everything was re installed the problem begin again So why would I repeat this step again when it dod not work the first timeResetting the computer is a big inconvenience because I have to reinstall the OS which takes over a day and then I have to reinstall my documents, pics, music, redo all my settings and etc I am not going to go through all this again for nothing If it did not work the first time why will it work this time? The issue needs to be resolved and I do not appreciate being hung up on Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I paid more than $for Microsoft Office Home and Student and never received it I did not receive any product code You can't charge me for something I did not receive No one ever told me I had to activate MS Office, nor was there any instuctions included telling me how to do so I didn't realize it was an issue until recently because I didn't need to use it until recently Regards, [redacted]
Dear RevDex.com I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer. Thank you for providing a copy of the submission. We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this... experience. Dell representative, [redacted] contacted the customer and apologized for the problems. The representative confirmed receipt of the order. The representative worked with Dell internal Financial teams the credit was posted. The representative confirmed all late fees and interest charges were removed and will reflect this on the next billing cycle. The representative can be reached at email [redacted] @Dell.com. Advanced Resolution Group Incident [redacted] Dell Inc.
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsThe representative informed him that service tag# [redacted] has an active warranty, which will expire on December 16, The representative also explained the terms and conditions of the limited hardware warranty [redacted] Please note that our representative offered technical assistance; however, Mr [redacted] stated that he will contact our support at his convenience at a later dateHis request for compensation was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: The REO called me and could barely speak EnglishHe called me a liar multiple times and stated he would see to it that dell did not help meI told him that multiple reps had admitted that it was dells fault that my laptop is Now completely ruined and that dell would refund meHe stated I was nothing but a liar, refused to transfer me to a supervisor or have a supervisor call meHe claims that he makes all of dells decisionsI want to speak to a supervisor who speaks English because dell ruined my laptop and they know and have stated I will receive a full refund since its been less than a year Regards, [redacted]
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] * [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur records show that the credit has been posted to the original form of paymentOur representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by email at [email protected], in case Mr [redacted] has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: as of 11:am Jan 28, my bank has not received the refund even though [redacted] sent me an email stating that the refund was sent to my bank on Jan13, They are not being honest Please call me @ ###-###-#### Thanks, [redacted] Regards, [redacted]
BBB Complaint ID: [redacted] Dear RevDex.com, I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer, [redacted] . Thank you for providing a copy of the customer’s submission. Our records indicate the Dell... representative; [redacted] has reached out to the customer by phone to assist with the software problem reported by the customer to the RevDex.com; however, at the time of the call, the customer informed [redacted] the system was now working fine and there were no other issues at present. Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc.
Complaint: [redacted] I am rejecting this response because:i have contacted [redacted] from delll more than timesshe promises to call back but never does all I recieve from her the out of office emailsI can forward you all the conversations that I have had with herShe sent me a refurbished Dell laptop but it has the same iisuesi have attached screen shots with this emaili have had several issues but not getting ay responce from themthey are ignoring my emailsI have my CFA test in the first week of juneThis issue has been pending since 04/11/with no resolutionI work full time and have to study as well, with the lack of connectivity it makes it really difficult for me to browse through the study material onlineI have expressed my concern but they do not understand the situationIf you do need the string of emails that I sent to [redacted] please let me know Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Customer expressed dissatisfaction with Dell support and wants a no-cost repairWe regret any dissatisfaction customer may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur records indicate, the unit was sent to depot for evaluation, where the box and the system was fully inspectedPlease note that the box was intact; however, accidental damage was discovered on the systemOur representative explained the terms and conditions of the limited hardware warranty www.Dell.com/Warranty, which does not cover accidental damageFurthermore, our representative offered fee-based repair at a discounted rate; however, customer declined the offerTheir request for no-cost repair was respectfully denied and the system was sent back unrepairedWe remain ready to assist the customer within the terms of Dell’s limited hardware warranty and our other policiesShould Mr [redacted] have any additional concerns regarding this case, he can reach out to by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely,Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Our representative, [redacted] , contacted Mr [redacted] and offered assistance, however; Mr [redacted] declined [redacted] ’s offer and requested no further contact from Dell [redacted] remains available to assist Mr [redacted] according to the terms and conditions of the Dell Limited Warranty and may be contacted via email at [redacted] @Dell.comWe regret the dissatisfaction Mr [redacted] may have experienced and appreciate the feedback provided regarding his Dell experience Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concerns and worked with the account/order verification department to resolve this matterOur records show, a credit for order number [redacted] has been posted to the original form of paymentFurthermore, the new order [redacted] has been processed; once delivered, our representative will follwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submission Dell representative, *** has confirmed the customer’s receipt of the system exchange; however the customer has made comment that the replacement system is a reconditioned computer and he would prefer Dell to send him a new system [redacted] has explained to him the Terms and Conditions of the hardware warranty Dell uses both new and reconditioned parts when we build a replacement system [redacted] has respectfully denied the customer’s request for a new system exchange or a return of the equipment for refund; due to the fact the customer did not purchase the computer from Dell Dell has upheld the terms of the hardware warranty to address the technical problems for the customer Mr [redacted] has ***’s contact information if he should require further assistance in this matter Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Today’s Date: 05/23/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondence The customer states a Windows system with the option to downgrade to Windows was offered to the customer at the time of saleThe customer states they just installed the system and Windows is no longer offeredThe customer requests a refundThe representative advised the customer the system is now months old and past the return periodAs stated, Windows is no longer offeredDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com should there be any questions or concerns in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: There are some concerns with the new computer sent as a replacementWas not able to use Windows Office due to a registration license issue and the new laptop is making crackling sounds as if something is malfunctioning with the fanI have to let Dell this is occurring Regards, [redacted]
Dear Revdex.com, Our records indicate that the Dell has processed the remaining $creditAs the refund of $was processed with the credit memo # [redacted] Dell considers this matter closedSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Regards, Wayne L*** I contacted them once again due to the fact that april bill has came out and no refund as of yetmade another call and spoke to different people and was told that he would call me back friday and the refund should have been processed and then I am hoping that the payment that was already mailed to them in Feb will then be returned to mehad received an email from the one agent that was helping and informed me they were having IT issuesA computer company and they are having IT issues and cant process a refund ...roflmao Odd they claim days and yet had the return for almost dayseven was told by the agent he is referring to that refunds are given out on next billing cycle not a certain amount of daysin my case billing cycles now have passed in this issue and hoping that this friday will resolve the issue once and for all
Today’s Date: 09/21/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceThe customer states order concerns with a television orderAt this time the agent has processed a refund to the original form of payment for the customerWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com should there be any questions or concerns in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative, Dell representative [redacted] contacted the customer with regard to their concerns and explained that Dell’s Terms and Conditions of Sale dictate that a return for credit is limited to the first thirty (30) days from the invoice date, and that such hardware items would be subject to the available remedies under the applicable hardware warranty thereafterTo distinguish between software and hardware problems and determine whether and what part dispatches might be necessary, Dell requires telephone-based troubleshooting steps be performed with a Dell representative prior to dispatching serviceThe customer declined the assistance by our offer to troubleshootShould he reconsider and agree to troubleshoot, he may contact Dell’s technical support representatives at ###-###-####Alternatively, should he want assistance from the representative assigned to assist with her submission, we ask that he contact the representative at [redacted] @Dell.com for any further assistance she may need regarding this matter Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a promotion We regret any miscommunication which may have occurred and appreciate the feedback Recent promotions have generated a tremendous volume of customers Given that problems do happen on occasions such as during extreme volume of customers on Dell’s site, our marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on hand Since the date of the submission, a Dell representative contacted the customer to advise that we would not be able to provide the TV bundle at the promotional price as the promotion ended when stock for the promotion was depleted For customer satisfaction reasons, our representative assisted with processing a Return Authorization A full refund for items returned has since posted to the original form of payment We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I have already been taken through the steps of resetting my computer to factory settings by tech support and that did not solve the issue As soon as everything was re installed the problem begin again So why would I repeat this step again when it dod not work the first timeResetting the computer is a big inconvenience because I have to reinstall the OS which takes over a day and then I have to reinstall my documents, pics, music, redo all my settings and etc I am not going to go through all this again for nothing If it did not work the first time why will it work this time? The issue needs to be resolved and I do not appreciate being hung up on Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I paid more than $for Microsoft Office Home and Student and never received it I did not receive any product code You can't charge me for something I did not receive No one ever told me I had to activate MS Office, nor was there any instuctions included telling me how to do so I didn't realize it was an issue until recently because I didn't need to use it until recently Regards, [redacted]
Dear RevDex.com I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer. Thank you for providing a copy of the submission. We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this... experience. Dell representative, [redacted] contacted the customer and apologized for the problems. The representative confirmed receipt of the order. The representative worked with Dell internal Financial teams the credit was posted. The representative confirmed all late fees and interest charges were removed and will reflect this on the next billing cycle. The representative can be reached at email [redacted] @Dell.com. Advanced Resolution Group Incident [redacted] Dell Inc.
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsThe representative informed him that service tag# [redacted] has an active warranty, which will expire on December 16, The representative also explained the terms and conditions of the limited hardware warranty [redacted] Please note that our representative offered technical assistance; however, Mr [redacted] stated that he will contact our support at his convenience at a later dateHis request for compensation was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: The REO called me and could barely speak EnglishHe called me a liar multiple times and stated he would see to it that dell did not help meI told him that multiple reps had admitted that it was dells fault that my laptop is Now completely ruined and that dell would refund meHe stated I was nothing but a liar, refused to transfer me to a supervisor or have a supervisor call meHe claims that he makes all of dells decisionsI want to speak to a supervisor who speaks English because dell ruined my laptop and they know and have stated I will receive a full refund since its been less than a year Regards, [redacted]
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] * [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur records show that the credit has been posted to the original form of paymentOur representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by email at [email protected], in case Mr [redacted] has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: as of 11:am Jan 28, my bank has not received the refund even though [redacted] sent me an email stating that the refund was sent to my bank on Jan13, They are not being honest Please call me @ ###-###-#### Thanks, [redacted] Regards, [redacted]
BBB Complaint ID: [redacted] Dear RevDex.com, I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer, [redacted] . Thank you for providing a copy of the customer’s submission. Our records indicate the Dell... representative; [redacted] has reached out to the customer by phone to assist with the software problem reported by the customer to the RevDex.com; however, at the time of the call, the customer informed [redacted] the system was now working fine and there were no other issues at present. Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc.
Complaint: [redacted] I am rejecting this response because:i have contacted [redacted] from delll more than timesshe promises to call back but never does all I recieve from her the out of office emailsI can forward you all the conversations that I have had with herShe sent me a refurbished Dell laptop but it has the same iisuesi have attached screen shots with this emaili have had several issues but not getting ay responce from themthey are ignoring my emailsI have my CFA test in the first week of juneThis issue has been pending since 04/11/with no resolutionI work full time and have to study as well, with the lack of connectivity it makes it really difficult for me to browse through the study material onlineI have expressed my concern but they do not understand the situationIf you do need the string of emails that I sent to [redacted] please let me know Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Customer expressed dissatisfaction with Dell support and wants a no-cost repairWe regret any dissatisfaction customer may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur records indicate, the unit was sent to depot for evaluation, where the box and the system was fully inspectedPlease note that the box was intact; however, accidental damage was discovered on the systemOur representative explained the terms and conditions of the limited hardware warranty www.Dell.com/Warranty, which does not cover accidental damageFurthermore, our representative offered fee-based repair at a discounted rate; however, customer declined the offerTheir request for no-cost repair was respectfully denied and the system was sent back unrepairedWe remain ready to assist the customer within the terms of Dell’s limited hardware warranty and our other policiesShould Mr [redacted] have any additional concerns regarding this case, he can reach out to by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely,Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Our representative, [redacted] , contacted Mr [redacted] and offered assistance, however; Mr [redacted] declined [redacted] ’s offer and requested no further contact from Dell [redacted] remains available to assist Mr [redacted] according to the terms and conditions of the Dell Limited Warranty and may be contacted via email at [redacted] @Dell.comWe regret the dissatisfaction Mr [redacted] may have experienced and appreciate the feedback provided regarding his Dell experience Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concerns and worked with the account/order verification department to resolve this matterOur records show, a credit for order number [redacted] has been posted to the original form of paymentFurthermore, the new order [redacted] has been processed; once delivered, our representative will follwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submission Dell representative, *** has confirmed the customer’s receipt of the system exchange; however the customer has made comment that the replacement system is a reconditioned computer and he would prefer Dell to send him a new system [redacted] has explained to him the Terms and Conditions of the hardware warranty Dell uses both new and reconditioned parts when we build a replacement system [redacted] has respectfully denied the customer’s request for a new system exchange or a return of the equipment for refund; due to the fact the customer did not purchase the computer from Dell Dell has upheld the terms of the hardware warranty to address the technical problems for the customer Mr [redacted] has ***’s contact information if he should require further assistance in this matter Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Today’s Date: 05/23/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondence The customer states a Windows system with the option to downgrade to Windows was offered to the customer at the time of saleThe customer states they just installed the system and Windows is no longer offeredThe customer requests a refundThe representative advised the customer the system is now months old and past the return periodAs stated, Windows is no longer offeredDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com should there be any questions or concerns in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc