Complaint: [redacted] I am rejecting this response because: Who would accept this? I have a brand new (broken) TV and I am out $700! Now it will cost me even more to dispose of itHave you bothered to read other complaints about Dell? They have a reputation of very poor customer serviceThey just don't careThey have lost site that customers are what got them where they are nowI will start saving, and eventually I will get a new TVMy kids will get anew TVShame on Dell for not doing the right thingWay to go Dell for showing my kids that a dollar in your pocket is better than trying to treat your customers fairlyWhat do you suggest Revdex.com? Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Dell representative, Surendra, is working with the customer to achieve an amicable resolution for their concernsShould the customer have any additional concerns regarding this case, they can reach out to our representative at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] ***
Complaint: [redacted] I am rejecting this response because: The REO called me and could barely speak EnglishHe called me a liar multiple times and stated he would see to it that dell did not help meI told him that multiple reps had admitted that it was dells fault that my laptop is Now completely ruined and that dell would refund meHe stated I was nothing but a liar, refused to transfer me to a supervisor or have a supervisor call meHe claims that he makes all of dells decisionsI want to speak to a supervisor who speaks English because dell ruined my laptop and they know and have stated I will receive a full refund since its been less than a year Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s follow up submissionMr [redacted] expressed dissatisfaction with Dell’s response and stated the computer appears to be overheating since the repairSince the date of the follow up submission, a Dell representative contacted Mr [redacted] Subsequently, the representative provided the information to Dell’s internal senior Alienware Technicians who indicated that the computer was not overheating and was operating within acceptable temperature guidelines and functioning as it was designed based on Mr [redacted] ’s usageOur representative provided contact information and will remain available should Mr [redacted] need follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Customer expressed dissatisfaction with Dell support and wants a no-cost repairWe regret any dissatisfaction customer may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur records indicate, the unit was sent to depot for evaluation, where the box and the system was fully inspectedPlease note that the box was intact; however, accidental damage was discovered on the systemOur representative explained the terms and conditions of the limited hardware warranty www.Dell.com/Warranty, which does not cover accidental damageFurthermore, our representative offered fee-based repair at a discounted rate; however, customer declined the offerTheir request for no-cost repair was respectfully denied and the system was sent back unrepairedWe remain ready to assist the customer within the terms of Dell’s limited hardware warranty and our other policiesShould Mr [redacted] have any additional concerns regarding this case, he can reach out to by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely,Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a promotion We regret any miscommunication which may have occurred and appreciate the feedback Recent promotions have generated a tremendous volume of customers Given that problems do happen on occasions such as during extreme volume of customers on Dell’s site, our marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on hand Since the date of the submission, a Dell representative contacted the customer to advise that we would not be able to provide the TV bundle at the promotional price as the promotion ended when stock for the promotion was depleted For customer satisfaction reasons, our representative assisted with processing a Return Authorization A full refund for items returned has since posted to the original form of payment We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Today’s Date: 05/23/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondence The customer states a Windows system with the option to downgrade to Windows was offered to the customer at the time of saleThe customer states they just installed the system and Windows is no longer offeredThe customer requests a refundThe representative advised the customer the system is now months old and past the return periodAs stated, Windows is no longer offeredDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com should there be any questions or concerns in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:The employee who called me informed me that the tv I ordered was actually in stock and they had about 20-of themThis was shocking to me since it was the first I was hearing of thisI asked him why no one else mentioned this through my numerous phone calls and how long have the tvs been in stockHe told me he didn't know, I was then told he could not split "but cancel" my order for the sound bar which made no sense to meAfter all, I told him why would they not split the order in the first place and just send the Tv firstI was told that is not how they do things and if I wanted the tv he would have to check and see if he could cancel the order for the sound barHe said the department is closed and he'd get back to me in 24-hours which I said wasn't good enough considering it was the Thursday before Christmas and if they had it in stock all along I could have recieved it in time for Christmas for my nephewI asked him if they could rush the order out to me and the response he sent by email informed me they could not send me anything due to availibility of parts so the response they sent is false Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as far as the technical issuesThe lack of initial help, the constant run around with phone transfers and mysterious phone disconnects, refusal to transfer us to a supervisor, having to spend over hours on the phone and the flat out denial that the warranty promise of "days technical support including third party software" as shown on the Dell website did not exist, still leaves bad taste in my mouth.However [redacted] , [redacted] and on a previous problem, [redacted] were great and Dell should thank them for making our problems right Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Our representative, [redacted] , contacted Mr [redacted] and offered assistance, however; Mr [redacted] declined [redacted] ’s offer and requested no further contact from Dell [redacted] remains available to assist Mr [redacted] according to the terms and conditions of the Dell Limited Warranty and may be contacted via email at [redacted] @Dell.comWe regret the dissatisfaction Mr [redacted] may have experienced and appreciate the feedback provided regarding his Dell experience Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: The refunded was never processedI was told that it was credited back to paypal and when I called paypal they said that I have no refund completed or being processedAs of right now Dell has had the computer back since March 30th and I am still waiting for a refundI have been in contact with [redacted] every day and will continue to be until I get my money backDell will need to work with Paypal to figure out the issue since their paypal account would be the only one showing the transaction in questionPaypal couldn't help me a whole lot since the refund was never started by DellI'm still owed $ Regards, [redacted]
Dear Revdex.com,As I described before in my initial complaint description submitted to Revdex.com, emails and calls with DELL, the computer is experiencing consistent hardware failureIt is COMPLETELY that the company representative says there were no on-going or unresolved issues for almost a year from original invoice date, as I have called DELL many times and two dispatches were made with their repair depot.The wifi card has never been working since I have purchased the computerI was first told that it is a software problem during the call with DELL that was made when I just received the computerI really needed a computer at that moment, so I have always been using an external USB wifi adapter with the defective computer as well as consulting my computer expert friends regarding the problem at the same timeI have called the company regarding the problem when I was experiencing itThe other evidence I can submit proving consistent wifi card failure is two external USB wifi cards/adapters orders made for this computer on Amazon.com on February 21, and September 19, I can send the complete order history and official WIFI adaptor and computer compatibility information if neededI have also spent about dollars for purchasing the external wifi cards I have to use with DELL’s defective computer, which should be reimbursed by the DELL.In addition to the consistent wifi card failureIn November 2016, I was also experiencing battery and charging problemsI called DELL customer support many times but they weren’t helpful in detecting or fix any problemsI had to bother my friend for his charger and debug by myselfDELL sent me a dispatch label sending the computer back to their repair depot on November 23, They returned my computer to a WRONG address although I have confirmed the correct address with them MANY timesThey weren’t able to fix the problem of the computer and sent the defective and dysfunctional computer back to meThe DELL customer service [redacted] wrote in email on December 9, 2016,” I do apologize that your system was still having the same issue after being sent to the facilityI see that you called in yesterday and you wanted to just return the systemWere you able to do so?”, which indicates my consistent efforts in pursuing an exchange or a return of the defective computer and NO effective repairs were made.They have always been kicking me around different departments instead of solving the problem [redacted] said,” I understand where you're coming fromHowever, I am from the Technical Support team so we only process parts replacement and service callsOur Customer Care is the only one that can help you with returning the system at this pointSorry,” in her email on December 9, When I contact customer service they kick me back to technical support without offering any help,”I regret to inform you that return is not an option as of now I request you to please check with Tech Support if they can process a replacement for your computer.”I was not able to set up a return and a repair with DELL until February because they have always been kicking me around different departments and wasting my timeI was also in Brazil and Argentina until late January, which can be proven by my entry and exit stamps issued by US government and the emails I sent to [redacted] I contacted Dell again when I come back from Argentina regarding the unresolved issue and customer support [redacted] promised that they are sure to fix the problems of the computer if I send it to repair again when I was requesting a return or an exchangeHowever, they weren’t able to fix the computer and it came back with more serious issues added: serious overheat and loud noiseI assume that DELL might have illegally replaced some of my computer’s good parts with refurbished and unqualified partsI could not trust the ability of their engineers because they do not even know how to use terminal commands to write windows system into a USB disk, which is an entry level skillI sent [redacted] four emails to follow up regarding that dispatch and the problems I have with the computerHe has replied to NONE of them.I urge the company to exchange this defective product to a functional computer, as a compensation for the time I have wasted, the stress and frustration I have experienced because of the defective product over the year and the money I have spent in purchasing external wifi cardsRegards,
Complaint: [redacted] I am rejecting this response because: my computer was shipped out to be repaired by Dell and returned to me on April Upon receiving the computer back I found that the repairs were not made and the computer still is brokenI sent emails to * [redacted] on April and April and have not received responses to either of my emailsMy content computer continues to be broken and Dell is non-responsive to my inquiriesIt has been three months that I have been without a functioning computerI've sent the computer back to Dell twice, I've spent six hours on the phone with technical assistance, and I took a day off of work for a service call in which Dell never calledI am requesting a new contact at Dell to speak with * [redacted] and a full refund Regards, [redacted]
A Dell representative is continuing to work with ** [redacted] to achieve an amicable resolution for his concernsAn onsite service has been issuedOur representative may be contacted directly via e-mail at [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The actual change on my account has not been confirmed, but if it is provided as agreed upon, I will consider it satisfactory Regards, [redacted]
Dell representative [redacted] from our corporate office who is a SrTech for the Alienware department, is attempting to reach the customer by phone and email; however to date we have been unable to discuss the contents of their complaintPlease have the customer contact the representative by email at [redacted] @Dell.com
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative worked with our account verification team to resolve this matterOur records show that a credit for order# [redacted] has been posted to the original form of paymentOur representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this caseSincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
BBB Complaint ID: [redacted] Dear RevDex.com, I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer, [redacted] . Thank you for providing a copy of the customer’s submission. Our records indicate the Dell... representative; [redacted] has reached out to the customer by phone to assist with the software problem reported by the customer to the RevDex.com; however, at the time of the call, the customer informed [redacted] the system was now working fine and there were no other issues at present. Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc.
Dear RevDex.com, Thank you for the opportunity to address the correspondence submitted by Mr. [redacted] . A Dell representative recently contacted Mr. [redacted] regarding his concerns. As a onetime gesture of goodwill and in the interest of customer... satisfaction, our representative issued a depot service; however, it’s being delayed due to parts availability issues. Once the service has been completed, our representative will follow-up to confirm resolution. We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell Experience. Should he have any additional concerns regarding this case, he can reach out to our representative directly by e-mail at [redacted] @Dell.com. Sincerely, Advanced Resolution Group Incident ID [redacted] Dell
Complaint: [redacted] I am rejecting this response because:I can't believe the response written by Dell stated the representative [redacted] was 'instrumental' in getting this issue resolved. He only replied to 2 of my many emails that I was either looking for more information, clarifying a request he asked of me or seeing if the case was resolved. He even asked me to contact his company to see if the issue was resolved. I did call and it was not resolved. The entire process to let one part of the company know the two items were received took over 2 months. In this time I received Dell credit department calls and mail stating I owe money as I am late in paying. I was concerned and still am concerned that I will be reported to my creditors which will result in a negative impact to my credit rating.I am amazed that he gets praised by his department for how little he did getting this matter resolved. This was a huge debacle from the start and got worse each and every contact. The icing on the cake is the word 'instrumental'!Wow. Please check his email for my inquiries into him and his lack of responses. If he erased them I have saved all of the back and forth. Mind you 95 percent are me trying to get a response from him or his department but it shows he did squat. Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Who would accept this? I have a brand new (broken) TV and I am out $700! Now it will cost me even more to dispose of itHave you bothered to read other complaints about Dell? They have a reputation of very poor customer serviceThey just don't careThey have lost site that customers are what got them where they are nowI will start saving, and eventually I will get a new TVMy kids will get anew TVShame on Dell for not doing the right thingWay to go Dell for showing my kids that a dollar in your pocket is better than trying to treat your customers fairlyWhat do you suggest Revdex.com? Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Dell representative, Surendra, is working with the customer to achieve an amicable resolution for their concernsShould the customer have any additional concerns regarding this case, they can reach out to our representative at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] ***
Complaint: [redacted] I am rejecting this response because: The REO called me and could barely speak EnglishHe called me a liar multiple times and stated he would see to it that dell did not help meI told him that multiple reps had admitted that it was dells fault that my laptop is Now completely ruined and that dell would refund meHe stated I was nothing but a liar, refused to transfer me to a supervisor or have a supervisor call meHe claims that he makes all of dells decisionsI want to speak to a supervisor who speaks English because dell ruined my laptop and they know and have stated I will receive a full refund since its been less than a year Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s follow up submissionMr [redacted] expressed dissatisfaction with Dell’s response and stated the computer appears to be overheating since the repairSince the date of the follow up submission, a Dell representative contacted Mr [redacted] Subsequently, the representative provided the information to Dell’s internal senior Alienware Technicians who indicated that the computer was not overheating and was operating within acceptable temperature guidelines and functioning as it was designed based on Mr [redacted] ’s usageOur representative provided contact information and will remain available should Mr [redacted] need follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Customer expressed dissatisfaction with Dell support and wants a no-cost repairWe regret any dissatisfaction customer may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur records indicate, the unit was sent to depot for evaluation, where the box and the system was fully inspectedPlease note that the box was intact; however, accidental damage was discovered on the systemOur representative explained the terms and conditions of the limited hardware warranty www.Dell.com/Warranty, which does not cover accidental damageFurthermore, our representative offered fee-based repair at a discounted rate; however, customer declined the offerTheir request for no-cost repair was respectfully denied and the system was sent back unrepairedWe remain ready to assist the customer within the terms of Dell’s limited hardware warranty and our other policiesShould Mr [redacted] have any additional concerns regarding this case, he can reach out to by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely,Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a promotion We regret any miscommunication which may have occurred and appreciate the feedback Recent promotions have generated a tremendous volume of customers Given that problems do happen on occasions such as during extreme volume of customers on Dell’s site, our marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on hand Since the date of the submission, a Dell representative contacted the customer to advise that we would not be able to provide the TV bundle at the promotional price as the promotion ended when stock for the promotion was depleted For customer satisfaction reasons, our representative assisted with processing a Return Authorization A full refund for items returned has since posted to the original form of payment We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Today’s Date: 05/23/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondence The customer states a Windows system with the option to downgrade to Windows was offered to the customer at the time of saleThe customer states they just installed the system and Windows is no longer offeredThe customer requests a refundThe representative advised the customer the system is now months old and past the return periodAs stated, Windows is no longer offeredDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com should there be any questions or concerns in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:The employee who called me informed me that the tv I ordered was actually in stock and they had about 20-of themThis was shocking to me since it was the first I was hearing of thisI asked him why no one else mentioned this through my numerous phone calls and how long have the tvs been in stockHe told me he didn't know, I was then told he could not split "but cancel" my order for the sound bar which made no sense to meAfter all, I told him why would they not split the order in the first place and just send the Tv firstI was told that is not how they do things and if I wanted the tv he would have to check and see if he could cancel the order for the sound barHe said the department is closed and he'd get back to me in 24-hours which I said wasn't good enough considering it was the Thursday before Christmas and if they had it in stock all along I could have recieved it in time for Christmas for my nephewI asked him if they could rush the order out to me and the response he sent by email informed me they could not send me anything due to availibility of parts so the response they sent is false Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as far as the technical issuesThe lack of initial help, the constant run around with phone transfers and mysterious phone disconnects, refusal to transfer us to a supervisor, having to spend over hours on the phone and the flat out denial that the warranty promise of "days technical support including third party software" as shown on the Dell website did not exist, still leaves bad taste in my mouth.However [redacted] , [redacted] and on a previous problem, [redacted] were great and Dell should thank them for making our problems right Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Our representative, [redacted] , contacted Mr [redacted] and offered assistance, however; Mr [redacted] declined [redacted] ’s offer and requested no further contact from Dell [redacted] remains available to assist Mr [redacted] according to the terms and conditions of the Dell Limited Warranty and may be contacted via email at [redacted] @Dell.comWe regret the dissatisfaction Mr [redacted] may have experienced and appreciate the feedback provided regarding his Dell experience Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: The refunded was never processedI was told that it was credited back to paypal and when I called paypal they said that I have no refund completed or being processedAs of right now Dell has had the computer back since March 30th and I am still waiting for a refundI have been in contact with [redacted] every day and will continue to be until I get my money backDell will need to work with Paypal to figure out the issue since their paypal account would be the only one showing the transaction in questionPaypal couldn't help me a whole lot since the refund was never started by DellI'm still owed $ Regards, [redacted]
Dear Revdex.com,As I described before in my initial complaint description submitted to Revdex.com, emails and calls with DELL, the computer is experiencing consistent hardware failureIt is COMPLETELY that the company representative says there were no on-going or unresolved issues for almost a year from original invoice date, as I have called DELL many times and two dispatches were made with their repair depot.The wifi card has never been working since I have purchased the computerI was first told that it is a software problem during the call with DELL that was made when I just received the computerI really needed a computer at that moment, so I have always been using an external USB wifi adapter with the defective computer as well as consulting my computer expert friends regarding the problem at the same timeI have called the company regarding the problem when I was experiencing itThe other evidence I can submit proving consistent wifi card failure is two external USB wifi cards/adapters orders made for this computer on Amazon.com on February 21, and September 19, I can send the complete order history and official WIFI adaptor and computer compatibility information if neededI have also spent about dollars for purchasing the external wifi cards I have to use with DELL’s defective computer, which should be reimbursed by the DELL.In addition to the consistent wifi card failureIn November 2016, I was also experiencing battery and charging problemsI called DELL customer support many times but they weren’t helpful in detecting or fix any problemsI had to bother my friend for his charger and debug by myselfDELL sent me a dispatch label sending the computer back to their repair depot on November 23, They returned my computer to a WRONG address although I have confirmed the correct address with them MANY timesThey weren’t able to fix the problem of the computer and sent the defective and dysfunctional computer back to meThe DELL customer service [redacted] wrote in email on December 9, 2016,” I do apologize that your system was still having the same issue after being sent to the facilityI see that you called in yesterday and you wanted to just return the systemWere you able to do so?”, which indicates my consistent efforts in pursuing an exchange or a return of the defective computer and NO effective repairs were made.They have always been kicking me around different departments instead of solving the problem [redacted] said,” I understand where you're coming fromHowever, I am from the Technical Support team so we only process parts replacement and service callsOur Customer Care is the only one that can help you with returning the system at this pointSorry,” in her email on December 9, When I contact customer service they kick me back to technical support without offering any help,”I regret to inform you that return is not an option as of now I request you to please check with Tech Support if they can process a replacement for your computer.”I was not able to set up a return and a repair with DELL until February because they have always been kicking me around different departments and wasting my timeI was also in Brazil and Argentina until late January, which can be proven by my entry and exit stamps issued by US government and the emails I sent to [redacted] I contacted Dell again when I come back from Argentina regarding the unresolved issue and customer support [redacted] promised that they are sure to fix the problems of the computer if I send it to repair again when I was requesting a return or an exchangeHowever, they weren’t able to fix the computer and it came back with more serious issues added: serious overheat and loud noiseI assume that DELL might have illegally replaced some of my computer’s good parts with refurbished and unqualified partsI could not trust the ability of their engineers because they do not even know how to use terminal commands to write windows system into a USB disk, which is an entry level skillI sent [redacted] four emails to follow up regarding that dispatch and the problems I have with the computerHe has replied to NONE of them.I urge the company to exchange this defective product to a functional computer, as a compensation for the time I have wasted, the stress and frustration I have experienced because of the defective product over the year and the money I have spent in purchasing external wifi cardsRegards,
Complaint: [redacted] I am rejecting this response because: my computer was shipped out to be repaired by Dell and returned to me on April Upon receiving the computer back I found that the repairs were not made and the computer still is brokenI sent emails to * [redacted] on April and April and have not received responses to either of my emailsMy content computer continues to be broken and Dell is non-responsive to my inquiriesIt has been three months that I have been without a functioning computerI've sent the computer back to Dell twice, I've spent six hours on the phone with technical assistance, and I took a day off of work for a service call in which Dell never calledI am requesting a new contact at Dell to speak with * [redacted] and a full refund Regards, [redacted]
A Dell representative is continuing to work with ** [redacted] to achieve an amicable resolution for his concernsAn onsite service has been issuedOur representative may be contacted directly via e-mail at [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The actual change on my account has not been confirmed, but if it is provided as agreed upon, I will consider it satisfactory Regards, [redacted]
Dell representative [redacted] from our corporate office who is a SrTech for the Alienware department, is attempting to reach the customer by phone and email; however to date we have been unable to discuss the contents of their complaintPlease have the customer contact the representative by email at [redacted] @Dell.com
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative worked with our account verification team to resolve this matterOur records show that a credit for order# [redacted] has been posted to the original form of paymentOur representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this caseSincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
BBB Complaint ID: [redacted] Dear RevDex.com, I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer, [redacted] . Thank you for providing a copy of the customer’s submission. Our records indicate the Dell... representative; [redacted] has reached out to the customer by phone to assist with the software problem reported by the customer to the RevDex.com; however, at the time of the call, the customer informed [redacted] the system was now working fine and there were no other issues at present. Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc.
Dear RevDex.com, Thank you for the opportunity to address the correspondence submitted by Mr. [redacted] . A Dell representative recently contacted Mr. [redacted] regarding his concerns. As a onetime gesture of goodwill and in the interest of customer... satisfaction, our representative issued a depot service; however, it’s being delayed due to parts availability issues. Once the service has been completed, our representative will follow-up to confirm resolution. We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell Experience. Should he have any additional concerns regarding this case, he can reach out to our representative directly by e-mail at [redacted] @Dell.com. Sincerely, Advanced Resolution Group Incident ID [redacted] Dell
Complaint: [redacted] I am rejecting this response because:I can't believe the response written by Dell stated the representative [redacted] was 'instrumental' in getting this issue resolved. He only replied to 2 of my many emails that I was either looking for more information, clarifying a request he asked of me or seeing if the case was resolved. He even asked me to contact his company to see if the issue was resolved. I did call and it was not resolved. The entire process to let one part of the company know the two items were received took over 2 months. In this time I received Dell credit department calls and mail stating I owe money as I am late in paying. I was concerned and still am concerned that I will be reported to my creditors which will result in a negative impact to my credit rating.I am amazed that he gets praised by his department for how little he did getting this matter resolved. This was a huge debacle from the start and got worse each and every contact. The icing on the cake is the word 'instrumental'!Wow. Please check his email for my inquiries into him and his lack of responses. If he erased them I have saved all of the back and forth. Mind you 95 percent are me trying to get a response from him or his department but it shows he did squat. Regards, [redacted]