Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell representative [redacted] from our Texas office has taken over the accountWe ask that the customer follow up with [redacted] by emailing [redacted] @Dell.com Sincerely, Advanced Resolution Group FID # [redacted] Dell
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceA Dell representative [redacted] has been in contact with the customer an exchange has been processedSystem has been delivered but customer claims no power which is very uncommon for a second system to have the same issueThe representative advised the customer they will need to troubleshootThe representative respectfully denied the request for a new systemThe representative remains available to assist the customerPlease have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] contacted the customer and apologized for the problemsThe representative authorized a refund for the software and confirmed the credit has postedOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case the customer has any further concerns regarding this caseAdvanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submission A Dell representative [redacted] recently contacted the customer regarding this matterWe regret any dissatisfaction the customer may have experienced and appreciate the feedback providedDell representative [redacted] has been assisting the customer but he has chosen to cancel the order due to delaysWe remain available to assist the customer and ask he contact the representative at [redacted] for any further assistance he may need regarding this matter Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, John *** Thank you for providing a copy of the customer’s submission Dell representative, [redacted] has authorized a system exchange to resolve the customer’s technical problems they had been having with their original computer The replacement system was delivered to the customer on Thursday, January 4, Mr [redacted] has [redacted] ’s contact information should they need further assistance in this matter Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] * [redacted] Customer expressed dissatisfaction with communication and processing expectations for their Dell order and wants a refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistancePlease note that our representative is continuing to work with the customer and the shipping carrier, Pilot Freight Services, to resolve this matterShould Mr [redacted] have any additional concerns regarding this case, he can reach out to our representative directly by e-mail at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concerns and explained the terms and conditions of sale [redacted] Our representative informed Mr [redacted] that the order could not be placed at the price he requested due to a pricing errorFurthermore, as per Dell policy, we would be unable to process an order at the incorrect pricePlease note that Dell makes every effort to avoid errors on the Dell website as we fully understand the bad experience it can cause our customers and Dell Sometimes an error may occur and for this reason, throughout Dell’s website, there is messaging which indicates Dell reserves the right to cancel orders arising from pricing or other errorsWe regret any miscommunication which may have occurred and appreciate the feedbackOur representative may be contacted directly by e-mail at [redacted] @dell.com, should there be any further concerns regarding this matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Our records indicate that Dell representative [redacted] did follow up with the customerThe representative has received the documentation needed from the customerThe representative at this time is working with our internal department to get a refurbished exchange system shippedThe representative will follow up once shipping information is availableThe customer may reach the representative by emailing at [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com: It took awhile but it seems to have been resolved I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Dell representative [redacted] worked with Ms [redacted] to resolve her issues as reported in the complaintThe issues are resolved and this case is closedOur representative may be reached at [redacted] @dell.com
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has provided the customer with a system exchange Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative worked with our gift card department to resolve the matterOur representative informed Mr [redacted] of the terms and conditions of gift cards [redacted] Please note that as a gesture of goodwill and in the interest of customer satisfaction, a replacement gift card has been processedOur representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] , made multiple attempts by telephone and e-mail to contact the customer to discuss their concerns and, to date, there has been no response to the messages left by the representative Should the customer still need assistance, we ask that they contact our representative at [redacted] @Dell.com for any further assistance they may need regarding this matter Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Our representative, [redacted] , contacted Mr [redacted] and dispatched onsite serviceOur records indicate the service has been completed and Mr [redacted] confirms the issue has been resolvedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell Experience [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell records show after further investigation the reseller flag has been removeThe representative [redacted] is working internally and will update the customer once a final resolution is in placeSincerely, Advanced Resolution Group [redacted] Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any miscommunication which may have occurred and appreciate the feedbackDell makes every effort to avoid errors on the Dell site and in our communications with customers as we fully understand the bad experience it can cause Dell customers, and Dell Sometimes an error may occur and, for this reason, throughout Dell’s site, there is messaging which indicates Dell reserves the right to cancel orders arising from pricing or other errors Since the date of the submission, a Dell representative contacted the customer to advise that the order could not be placed at the price he requested due to a pricing error and, per Dell policy we would be unable to process an order at the incorrect price Our representative remained engaged until the customer’s account was refunded for the order The customer may contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:This is my second Revdex.com complaint to DellI bought an Alienware Ron May and I did file a complain to Dell on May due to overheating and the quality of my new Alienware systemDell did agree to replace to a new Alienware system, but there was same problems againI had to sent it back to Dell to let them replaced the motherboard to fixed the overheating problemHowever, when I received my laptop back, they did not connect keyboard to motherboard so I had to send it back againEverything is good til this week,I don't know why when I shut down the system, the AlienFX light is not automatically turn off so I have to press the power button to force it turn off manuallySo I called Alienware tech support to asked them why and they did diagnostic my laptop everythingThey concluded that my laptop is having a problem with my video card so they asked to me send this laptop back to them to fix it againI asked them to replace my laptop to a new one but they refused it because they did already send me a replacement on the previous systemThey did only give me options, one is refund me the money and other one is send this laptop back to Dell Center to fix itI do not want my money back since I don't want to waste my time to find another new laptopSince this laptop is having a very bad quality control and Dell tried to avoid give me a new replacement due to their faultI want to Dell to give me a new one and I want Dell to improve and check on the quality control before sending a new system to their customerHere is my Alieware Rservice tag : [redacted] and the current case number is [redacted] .I want to Dell to give me a new one and I want Dell to improve and check on the quality control before sending a new system to their customer Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: They have replaced the mother board with refurbished mother boardAnd hard drive has been replaced twice with refurbished hard drive, which is still grunting when it starts back upI PAID FOR A NEW COMPUTER TOWER, NOT REFURBISHED! I am so tired of excusesAnd the problem is still ongoingI am requesting a new tower to replace mineIf no satisfaction is reached, I will have no choice but to contact an attorneyI just want my computer to be new again, and problem free! Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has authorized a replacement unit for the customer’s Dell Venue Pro Tablet in order to resolve the technical problems the customer had been having with her tablet The customer has received the replacement unit and reports it is working well We certainly do apologize for any frustration the customer may have experienced in this repair transaction Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell representative [redacted] from our Texas office has taken over the accountWe ask that the customer follow up with [redacted] by emailing [redacted] @Dell.com Sincerely, Advanced Resolution Group FID # [redacted] Dell
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceA Dell representative [redacted] has been in contact with the customer an exchange has been processedSystem has been delivered but customer claims no power which is very uncommon for a second system to have the same issueThe representative advised the customer they will need to troubleshootThe representative respectfully denied the request for a new systemThe representative remains available to assist the customerPlease have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] contacted the customer and apologized for the problemsThe representative authorized a refund for the software and confirmed the credit has postedOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case the customer has any further concerns regarding this caseAdvanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submission A Dell representative [redacted] recently contacted the customer regarding this matterWe regret any dissatisfaction the customer may have experienced and appreciate the feedback providedDell representative [redacted] has been assisting the customer but he has chosen to cancel the order due to delaysWe remain available to assist the customer and ask he contact the representative at [redacted] for any further assistance he may need regarding this matter Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, John *** Thank you for providing a copy of the customer’s submission Dell representative, [redacted] has authorized a system exchange to resolve the customer’s technical problems they had been having with their original computer The replacement system was delivered to the customer on Thursday, January 4, Mr [redacted] has [redacted] ’s contact information should they need further assistance in this matter Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] * [redacted] Customer expressed dissatisfaction with communication and processing expectations for their Dell order and wants a refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistancePlease note that our representative is continuing to work with the customer and the shipping carrier, Pilot Freight Services, to resolve this matterShould Mr [redacted] have any additional concerns regarding this case, he can reach out to our representative directly by e-mail at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concerns and explained the terms and conditions of sale [redacted] Our representative informed Mr [redacted] that the order could not be placed at the price he requested due to a pricing errorFurthermore, as per Dell policy, we would be unable to process an order at the incorrect pricePlease note that Dell makes every effort to avoid errors on the Dell website as we fully understand the bad experience it can cause our customers and Dell Sometimes an error may occur and for this reason, throughout Dell’s website, there is messaging which indicates Dell reserves the right to cancel orders arising from pricing or other errorsWe regret any miscommunication which may have occurred and appreciate the feedbackOur representative may be contacted directly by e-mail at [redacted] @dell.com, should there be any further concerns regarding this matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Our records indicate that Dell representative [redacted] did follow up with the customerThe representative has received the documentation needed from the customerThe representative at this time is working with our internal department to get a refurbished exchange system shippedThe representative will follow up once shipping information is availableThe customer may reach the representative by emailing at [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com: It took awhile but it seems to have been resolved I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Dell representative [redacted] worked with Ms [redacted] to resolve her issues as reported in the complaintThe issues are resolved and this case is closedOur representative may be reached at [redacted] @dell.com
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has provided the customer with a system exchange Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative worked with our gift card department to resolve the matterOur representative informed Mr [redacted] of the terms and conditions of gift cards [redacted] Please note that as a gesture of goodwill and in the interest of customer satisfaction, a replacement gift card has been processedOur representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] , made multiple attempts by telephone and e-mail to contact the customer to discuss their concerns and, to date, there has been no response to the messages left by the representative Should the customer still need assistance, we ask that they contact our representative at [redacted] @Dell.com for any further assistance they may need regarding this matter Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because Dell did not help me with something that is clearly their fault Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Our representative, [redacted] , contacted Mr [redacted] and dispatched onsite serviceOur records indicate the service has been completed and Mr [redacted] confirms the issue has been resolvedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell Experience [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell records show after further investigation the reseller flag has been removeThe representative [redacted] is working internally and will update the customer once a final resolution is in placeSincerely, Advanced Resolution Group [redacted] Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any miscommunication which may have occurred and appreciate the feedbackDell makes every effort to avoid errors on the Dell site and in our communications with customers as we fully understand the bad experience it can cause Dell customers, and Dell Sometimes an error may occur and, for this reason, throughout Dell’s site, there is messaging which indicates Dell reserves the right to cancel orders arising from pricing or other errors Since the date of the submission, a Dell representative contacted the customer to advise that the order could not be placed at the price he requested due to a pricing error and, per Dell policy we would be unable to process an order at the incorrect price Our representative remained engaged until the customer’s account was refunded for the order The customer may contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:This is my second Revdex.com complaint to DellI bought an Alienware Ron May and I did file a complain to Dell on May due to overheating and the quality of my new Alienware systemDell did agree to replace to a new Alienware system, but there was same problems againI had to sent it back to Dell to let them replaced the motherboard to fixed the overheating problemHowever, when I received my laptop back, they did not connect keyboard to motherboard so I had to send it back againEverything is good til this week,I don't know why when I shut down the system, the AlienFX light is not automatically turn off so I have to press the power button to force it turn off manuallySo I called Alienware tech support to asked them why and they did diagnostic my laptop everythingThey concluded that my laptop is having a problem with my video card so they asked to me send this laptop back to them to fix it againI asked them to replace my laptop to a new one but they refused it because they did already send me a replacement on the previous systemThey did only give me options, one is refund me the money and other one is send this laptop back to Dell Center to fix itI do not want my money back since I don't want to waste my time to find another new laptopSince this laptop is having a very bad quality control and Dell tried to avoid give me a new replacement due to their faultI want to Dell to give me a new one and I want Dell to improve and check on the quality control before sending a new system to their customerHere is my Alieware Rservice tag : [redacted] and the current case number is [redacted] .I want to Dell to give me a new one and I want Dell to improve and check on the quality control before sending a new system to their customer Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: They have replaced the mother board with refurbished mother boardAnd hard drive has been replaced twice with refurbished hard drive, which is still grunting when it starts back upI PAID FOR A NEW COMPUTER TOWER, NOT REFURBISHED! I am so tired of excusesAnd the problem is still ongoingI am requesting a new tower to replace mineIf no satisfaction is reached, I will have no choice but to contact an attorneyI just want my computer to be new again, and problem free! Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has authorized a replacement unit for the customer’s Dell Venue Pro Tablet in order to resolve the technical problems the customer had been having with her tablet The customer has received the replacement unit and reports it is working well We certainly do apologize for any frustration the customer may have experienced in this repair transaction Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc