Complaint: [redacted] I am rejecting this response because: The Dell response was incorrect according to [redacted] @Dell.comDell still refuses to respond or provide part# for Mainboard and Processor Regards, [redacted]
Today’s Date: 02/01/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, Kelly J Moertle, to address the contents of their correspondenceWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] _ [redacted] @Dell.com Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, Surendra, contacted the customer and apologized for the problemsThe representative confirmed customer chargeback with PayPal has been processedThe representative provided PayPal chargeback case # [redacted] The customer may contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMr [redacted] expressed dissatisfaction with communication and processing expectations for a refund from DellWe regret any miscommunication which may have occurred and appreciate the feedbackDell records indicate, based on Mr***’s previous contact with Dell, the refunds have been processed and he should see that reflected on his next monthly billing statementSince the date of the submission, a Dell representative contacted Mr [redacted] and confirmed he received the refundsWe ask that he contact our representative should there be any further questions regarding this matter Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative, [redacted] , contacted the customer and apologized for the problemsThe representative assisted in getting the return processedThe credit has posted credit memo [redacted] $on 7/20/ The customer may contact the representative by email at [redacted] @Dell.com if there are any further questions or concerns Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Dell continues to treat me badlyHere is the latest string of incidents:On the 28th of January, Dell sent the Revdex.com the following statement, "A Dell representative, [redacted] has recently contacted the customer regarding their concerns." This was before [redacted] ever attempted to contact me [redacted] repeatedly emailed me asking for specific hours of availabilityHe never once called during those hoursOne time he didn't even bother to call period, just sent a form email to me a few days latter asking for another window of availabilityI have all the emails archived.I have no choice but to escalate this claimPlease help me escalate Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Our representative has attempted to contact him, however; he has not responded to multiple attemptsDell remains available to provide support according to the term and conditions of the Dell Limited Warranty and is available 24/7, via phone, at ###-###-#### or, online, at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Complaint: [redacted] I am rejecting this response because:By rejecting a refund and only offering a repair dell is effectively exposing other consumers to the risk of buying a malfunctioning deviceIf I get it repaired knowing that it is going to break in the future (it will break as it already has been repaired twice and broke both times) then naturally as a consumer I would probably sell it before it breaks againMeaning that I’m putting a lemon device in the marketplaceUnfortunately for me (fortunately for other consumers) I wouldn’t give my customers a product that isn’t going to work for a long road aheadI don’t see how dell would be okay with me selling a malfunctioning “computer” and effectively wasting someone else’s moneyDell, do the right thing and refund my computer, $1,is a lot of money to a hardworking person like me and it is disgraceful to your brand and to your values to do anything but refund this product Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Mr [redacted] is very intelligent and actually a very good negotiator he offered me a refurbished laptop with the warranty that's leftover on my current laptopSo basically I have a warrant of months on a refurbished laptopI had enough bad experience from December to june with a laptop that doesn't work or doesn't meet the postedcompany normsAnd now instead of giving me a new laptop with year warranty atleast he has offered me a refurbished laptop with months warrantyWhen ireplied warranty wasn't enough mr [redacted] said that I can always purchase extrawarrantyIf it was my mistake I don't really care on spending my money on itThis laptop is a gift from my brotherI can spend thousands of dollars on this issue to make this rightAll I need is a new laptop which works right or a better one with awarrant period as of for a new laptop Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:Dell has failed to stand by the quality of their products and their repair departmentsNone of what you described in the email has occurred unless of course our definitions of "quality" are differentQuality products were not delivered and "standing behind" does not mean burdening the customers with absurdly long repair depo wait times that only results in further damages to the laptop Additionally, the latest refurbished system I was sent is NOT THE SAME MODEL OR BETTER laptop but rather a older model Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I have emailed [redacted] to contact me at a certain time and she has failed to do so. I am awaiting for her response and has failed to contact me at 7:00pm Monday-Sundays. As of January 12, 2016, [redacted] did not contact me at all at the time and phone number listed and specified. Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:They offered me 10% discount on some timesThe deal I was going to get is more than 10%Won't be supporting dell for not honoring deals Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submissionA Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has confirmed the customer’s computer has been repaired and returned Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: The business representative said the gift card would have an additional amount that would add up to the total of $However, the gift card balance is still at $I contacted the business representative by email but has not received a reply Regards, [redacted] **
Complaint: [redacted] I am rejecting this response because:1,Until now, I have not received any image or screen copy of proof of delivery(tracking # [redacted] );2,I called Fedex customer support, they told me Fedex know the package was lost3, Case number of Fedex is [redacted] , please check it.4, And Fedex told me give this case number to DELL to refund the order.So many thanks Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur records indicate the original invoice date of June 5, The representative explained the terms of sale, limited hardware warranty, and return policy [redacted] Please note that our representative offered technical assistance, as well as, an onsite/depot service; however, Mr [redacted] elected not to accept our offer of assistanceHis request for new replacement or refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMr [redacted] expressed dissatisfaction with Dell service and support and wants his computer repaired and returned to himWe regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date of the submission a Dell representative contacted Mr [redacted] and assured him the battery should not be affected by the time in transit and verified that Mr [redacted] has received the computer following repairsOur representative provided her contact information and will remain available should Mr [redacted] need follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceThe representative [redacted] contacted due to the feedback as a goodwill gesture a return was authorizedThe representative followed up that the credit has posted and will reflect on the next billing statementPlease have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently spoke to Mr [redacted] regarding his concernsHe is demanding a full refund for software support order# [redacted] purchased in February 25th, Our representative explained the terms and conditions of sale, and return policy [redacted] His request for refund was respectfully denied due to our days return policyWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear RevDex.com, Our records indicate that Dell representative [redacted] has attempted numerous times to reach the customer by email and phone. We remain available to assist the customer but we have not received a response. Please have the customer contact the representative by email at [redacted] with any additional concerns regarding this matter. Sincerely Advanced Resolution Group Incident [redacted] Dell Inc.
Complaint: [redacted] I am rejecting this response because: The Dell response was incorrect according to [redacted] @Dell.comDell still refuses to respond or provide part# for Mainboard and Processor Regards, [redacted]
Today’s Date: 02/01/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, Kelly J Moertle, to address the contents of their correspondenceWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] _ [redacted] @Dell.com Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, Surendra, contacted the customer and apologized for the problemsThe representative confirmed customer chargeback with PayPal has been processedThe representative provided PayPal chargeback case # [redacted] The customer may contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMr [redacted] expressed dissatisfaction with communication and processing expectations for a refund from DellWe regret any miscommunication which may have occurred and appreciate the feedbackDell records indicate, based on Mr***’s previous contact with Dell, the refunds have been processed and he should see that reflected on his next monthly billing statementSince the date of the submission, a Dell representative contacted Mr [redacted] and confirmed he received the refundsWe ask that he contact our representative should there be any further questions regarding this matter Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative, [redacted] , contacted the customer and apologized for the problemsThe representative assisted in getting the return processedThe credit has posted credit memo [redacted] $on 7/20/ The customer may contact the representative by email at [redacted] @Dell.com if there are any further questions or concerns Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Dell continues to treat me badlyHere is the latest string of incidents:On the 28th of January, Dell sent the Revdex.com the following statement, "A Dell representative, [redacted] has recently contacted the customer regarding their concerns." This was before [redacted] ever attempted to contact me [redacted] repeatedly emailed me asking for specific hours of availabilityHe never once called during those hoursOne time he didn't even bother to call period, just sent a form email to me a few days latter asking for another window of availabilityI have all the emails archived.I have no choice but to escalate this claimPlease help me escalate Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Our representative has attempted to contact him, however; he has not responded to multiple attemptsDell remains available to provide support according to the term and conditions of the Dell Limited Warranty and is available 24/7, via phone, at ###-###-#### or, online, at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Complaint: [redacted] I am rejecting this response because:By rejecting a refund and only offering a repair dell is effectively exposing other consumers to the risk of buying a malfunctioning deviceIf I get it repaired knowing that it is going to break in the future (it will break as it already has been repaired twice and broke both times) then naturally as a consumer I would probably sell it before it breaks againMeaning that I’m putting a lemon device in the marketplaceUnfortunately for me (fortunately for other consumers) I wouldn’t give my customers a product that isn’t going to work for a long road aheadI don’t see how dell would be okay with me selling a malfunctioning “computer” and effectively wasting someone else’s moneyDell, do the right thing and refund my computer, $1,is a lot of money to a hardworking person like me and it is disgraceful to your brand and to your values to do anything but refund this product Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Mr [redacted] is very intelligent and actually a very good negotiator he offered me a refurbished laptop with the warranty that's leftover on my current laptopSo basically I have a warrant of months on a refurbished laptopI had enough bad experience from December to june with a laptop that doesn't work or doesn't meet the postedcompany normsAnd now instead of giving me a new laptop with year warranty atleast he has offered me a refurbished laptop with months warrantyWhen ireplied warranty wasn't enough mr [redacted] said that I can always purchase extrawarrantyIf it was my mistake I don't really care on spending my money on itThis laptop is a gift from my brotherI can spend thousands of dollars on this issue to make this rightAll I need is a new laptop which works right or a better one with awarrant period as of for a new laptop Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:Dell has failed to stand by the quality of their products and their repair departmentsNone of what you described in the email has occurred unless of course our definitions of "quality" are differentQuality products were not delivered and "standing behind" does not mean burdening the customers with absurdly long repair depo wait times that only results in further damages to the laptop Additionally, the latest refurbished system I was sent is NOT THE SAME MODEL OR BETTER laptop but rather a older model Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I have emailed [redacted] to contact me at a certain time and she has failed to do so. I am awaiting for her response and has failed to contact me at 7:00pm Monday-Sundays. As of January 12, 2016, [redacted] did not contact me at all at the time and phone number listed and specified. Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:They offered me 10% discount on some timesThe deal I was going to get is more than 10%Won't be supporting dell for not honoring deals Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submissionA Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has confirmed the customer’s computer has been repaired and returned Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: The business representative said the gift card would have an additional amount that would add up to the total of $However, the gift card balance is still at $I contacted the business representative by email but has not received a reply Regards, [redacted] **
Complaint: [redacted] I am rejecting this response because:1,Until now, I have not received any image or screen copy of proof of delivery(tracking # [redacted] );2,I called Fedex customer support, they told me Fedex know the package was lost3, Case number of Fedex is [redacted] , please check it.4, And Fedex told me give this case number to DELL to refund the order.So many thanks Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur records indicate the original invoice date of June 5, The representative explained the terms of sale, limited hardware warranty, and return policy [redacted] Please note that our representative offered technical assistance, as well as, an onsite/depot service; however, Mr [redacted] elected not to accept our offer of assistanceHis request for new replacement or refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMr [redacted] expressed dissatisfaction with Dell service and support and wants his computer repaired and returned to himWe regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date of the submission a Dell representative contacted Mr [redacted] and assured him the battery should not be affected by the time in transit and verified that Mr [redacted] has received the computer following repairsOur representative provided her contact information and will remain available should Mr [redacted] need follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceThe representative [redacted] contacted due to the feedback as a goodwill gesture a return was authorizedThe representative followed up that the credit has posted and will reflect on the next billing statementPlease have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently spoke to Mr [redacted] regarding his concernsHe is demanding a full refund for software support order# [redacted] purchased in February 25th, Our representative explained the terms and conditions of sale, and return policy [redacted] His request for refund was respectfully denied due to our days return policyWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear RevDex.com, Our records indicate that Dell representative [redacted] has attempted numerous times to reach the customer by email and phone. We remain available to assist the customer but we have not received a response. Please have the customer contact the representative by email at [redacted] with any additional concerns regarding this matter. Sincerely Advanced Resolution Group Incident [redacted] Dell Inc.