Complaint: [redacted] I am rejecting this response because:I followed Dells instructions and cancelled my dispute with my credit card as they requested At that time I was informed by Mr [redacted] that they would reissue my gift cards, which they did not do The premise that Dell was not paid for the TV' s is untrue, the only hold was for the $in gift cards that Dell owed me! Dell had received full payment for the TV's and I am still cheated out of the gift cards I have tried to contact Mr [redacted] several times and he refuses to respond, after I cancelled the dispute At this time Mr [redacted] has acted fraudulently and dishonestly I would appreciate your help in this matter since I have been trying for months to get what I was promised Regards, [redacted]
Today’s Date: 10/22/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceAt this time the agent has informed the customer their credit has been postedWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com should they have any questions or concerns in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMr [redacted] expressed dissatisfaction with communication and processing expectations for a refund from DellWe regret any miscommunication which may have occurred and appreciate the feedbackDell records indicate, based on Mr***’s previous contact with Dell, the refunds have been processed and he should see that reflected on his next monthly billing statementSince the date of the submission, a Dell representative contacted Mr [redacted] and confirmed he received the refundsWe ask that he contact our representative should there be any further questions regarding this matter Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Today’s Date: 02/01/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, Kelly J Moertle, to address the contents of their correspondenceWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] _ [redacted] @Dell.com Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Would be less confusion if the business had representatives that understood the difference between a laptop and a notebookShould not have taken filing with Better Business to resolve a simple, issueThank you Revdex.com for helping get this resolved Regards, [redacted]
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, ***, contacted the customer and apologized for the problemsThe representative assisted in resolving the warranty hold issueThe representative explained as a good will gesture due to the experience repair was doneThe representative confirmed deliveryThe customer may contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer A Dell representative [redacted] recently contacted the customer regarding this matterThe representative reviewed the details with the customer and we regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceThe representative informed the customer that the credit has posted and will reflect on the next billing statementPlease have the customer contact the representative by emailing at [redacted] @Dell.com with any additional questions or concerns Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Per the terms and conditions of the sale, our representative, [redacted] , respectfully denied Ms [redacted] ’s request [redacted] Our records indicate the credit has been applied to the original form of paymentWe regret any dissatisfaction Ms [redacted] may have experienced and appreciate the feedback provided regarding her Dell Experience [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Complaint: [redacted] I am rejecting this response because:Dell has failed to stand by the quality of their products and their repair departmentsNone of what you described in the email has occurred unless of course our definitions of "quality" are differentQuality products were not delivered and "standing behind" does not mean burdening the customers with absurdly long repair depo wait times that only results in further damages to the laptop Additionally, the latest refurbished system I was sent is NOT THE SAME MODEL OR BETTER laptop but rather a older model Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently spoke to Mr [redacted] regarding his concernsHe is demanding a full refund for software support order# [redacted] purchased in February 25th, Our representative explained the terms and conditions of sale, and return policy [redacted] His request for refund was respectfully denied due to our days return policyWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:They offered me 10% discount on some timesThe deal I was going to get is more than 10%Won't be supporting dell for not honoring deals Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concerns and worked with our order verification department to resolve this matterPer her request, order number [redacted] has been canceled and a credit has been processedOur representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsMr [redacted] was asked to provide a valid proof of purchase for his original Dell product(s) in questionPlease note that Mr [redacted] has not yet provided the required documentationFurthermore, our representative made multiple attempts to reach Mr [redacted] ; however, has not been able to further discuss this matterWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: The business representative said the gift card would have an additional amount that would add up to the total of $However, the gift card balance is still at $I contacted the business representative by email but has not received a reply Regards, [redacted] **
Complaint: [redacted] I am rejecting this response because:By rejecting a refund and only offering a repair dell is effectively exposing other consumers to the risk of buying a malfunctioning deviceIf I get it repaired knowing that it is going to break in the future (it will break as it already has been repaired twice and broke both times) then naturally as a consumer I would probably sell it before it breaks againMeaning that I’m putting a lemon device in the marketplaceUnfortunately for me (fortunately for other consumers) I wouldn’t give my customers a product that isn’t going to work for a long road aheadI don’t see how dell would be okay with me selling a malfunctioning “computer” and effectively wasting someone else’s moneyDell, do the right thing and refund my computer, $1,is a lot of money to a hardworking person like me and it is disgraceful to your brand and to your values to do anything but refund this product Regards, [redacted]
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] , contacted the customer apologized for the problemsThe representative has confirmed the feedback has been noted and will be shared with the appropriate teamThe representative explained the promotion has expired and cannot be offeredWe remain available to assist the customer if there are any further concerns the representative can be reached by email at [redacted] @[email protected] Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell support and wants her computer replaced with a new computer, a refund, or repaired with extra warranty coverage We regret any dissatisfaction she may have experienced and appreciate the feedback provided Dell records indicate the computer was purchased from a third party so a return to Dell for a refund would not be an option The customer’s dated receipt should indicate the computer was purchased with a one year warranty which should start on the date of the receipt Since the date of the submission, a Dell representative contacted the customer to discuss her concerns Our representative explained the terms of Dell’s Limited Hardware Warranty and denied the customer’s request for a refund or exchange Our representative, for customer satisfaction reasons, provided assistance with processing a service dispatch to repair the customer’s computer Out of fairness to Dell customers who purchase warranty extensions, Dell will not be offering to provide a warranty extension as a concessionThe computer has since been returned to the customer and we ask that she contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative, [redacted] , contacted the customer and apologized for the problemsThe representative assisted in getting the return processedThe credit has posted credit memo [redacted] $on 7/20/ The customer may contact the representative by email at [redacted] @Dell.com if there are any further questions or concerns Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur records indicate the original invoice date of June 5, The representative explained the terms of sale, limited hardware warranty, and return policy [redacted] Please note that our representative offered technical assistance, as well as, an onsite/depot service; however, Mr [redacted] elected not to accept our offer of assistanceHis request for new replacement or refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:1,Until now, I have not received any image or screen copy of proof of delivery(tracking # [redacted] );2,I called Fedex customer support, they told me Fedex know the package was lost3, Case number of Fedex is [redacted] , please check it.4, And Fedex told me give this case number to DELL to refund the order.So many thanks Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:I followed Dells instructions and cancelled my dispute with my credit card as they requested At that time I was informed by Mr [redacted] that they would reissue my gift cards, which they did not do The premise that Dell was not paid for the TV' s is untrue, the only hold was for the $in gift cards that Dell owed me! Dell had received full payment for the TV's and I am still cheated out of the gift cards I have tried to contact Mr [redacted] several times and he refuses to respond, after I cancelled the dispute At this time Mr [redacted] has acted fraudulently and dishonestly I would appreciate your help in this matter since I have been trying for months to get what I was promised Regards, [redacted]
Today’s Date: 10/22/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceAt this time the agent has informed the customer their credit has been postedWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com should they have any questions or concerns in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMr [redacted] expressed dissatisfaction with communication and processing expectations for a refund from DellWe regret any miscommunication which may have occurred and appreciate the feedbackDell records indicate, based on Mr***’s previous contact with Dell, the refunds have been processed and he should see that reflected on his next monthly billing statementSince the date of the submission, a Dell representative contacted Mr [redacted] and confirmed he received the refundsWe ask that he contact our representative should there be any further questions regarding this matter Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Today’s Date: 02/01/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, Kelly J Moertle, to address the contents of their correspondenceWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] _ [redacted] @Dell.com Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Would be less confusion if the business had representatives that understood the difference between a laptop and a notebookShould not have taken filing with Better Business to resolve a simple, issueThank you Revdex.com for helping get this resolved Regards, [redacted]
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, ***, contacted the customer and apologized for the problemsThe representative assisted in resolving the warranty hold issueThe representative explained as a good will gesture due to the experience repair was doneThe representative confirmed deliveryThe customer may contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer A Dell representative [redacted] recently contacted the customer regarding this matterThe representative reviewed the details with the customer and we regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceThe representative informed the customer that the credit has posted and will reflect on the next billing statementPlease have the customer contact the representative by emailing at [redacted] @Dell.com with any additional questions or concerns Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Per the terms and conditions of the sale, our representative, [redacted] , respectfully denied Ms [redacted] ’s request [redacted] Our records indicate the credit has been applied to the original form of paymentWe regret any dissatisfaction Ms [redacted] may have experienced and appreciate the feedback provided regarding her Dell Experience [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Complaint: [redacted] I am rejecting this response because:Dell has failed to stand by the quality of their products and their repair departmentsNone of what you described in the email has occurred unless of course our definitions of "quality" are differentQuality products were not delivered and "standing behind" does not mean burdening the customers with absurdly long repair depo wait times that only results in further damages to the laptop Additionally, the latest refurbished system I was sent is NOT THE SAME MODEL OR BETTER laptop but rather a older model Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently spoke to Mr [redacted] regarding his concernsHe is demanding a full refund for software support order# [redacted] purchased in February 25th, Our representative explained the terms and conditions of sale, and return policy [redacted] His request for refund was respectfully denied due to our days return policyWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:They offered me 10% discount on some timesThe deal I was going to get is more than 10%Won't be supporting dell for not honoring deals Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concerns and worked with our order verification department to resolve this matterPer her request, order number [redacted] has been canceled and a credit has been processedOur representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsMr [redacted] was asked to provide a valid proof of purchase for his original Dell product(s) in questionPlease note that Mr [redacted] has not yet provided the required documentationFurthermore, our representative made multiple attempts to reach Mr [redacted] ; however, has not been able to further discuss this matterWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: The business representative said the gift card would have an additional amount that would add up to the total of $However, the gift card balance is still at $I contacted the business representative by email but has not received a reply Regards, [redacted] **
Complaint: [redacted] I am rejecting this response because:By rejecting a refund and only offering a repair dell is effectively exposing other consumers to the risk of buying a malfunctioning deviceIf I get it repaired knowing that it is going to break in the future (it will break as it already has been repaired twice and broke both times) then naturally as a consumer I would probably sell it before it breaks againMeaning that I’m putting a lemon device in the marketplaceUnfortunately for me (fortunately for other consumers) I wouldn’t give my customers a product that isn’t going to work for a long road aheadI don’t see how dell would be okay with me selling a malfunctioning “computer” and effectively wasting someone else’s moneyDell, do the right thing and refund my computer, $1,is a lot of money to a hardworking person like me and it is disgraceful to your brand and to your values to do anything but refund this product Regards, [redacted]
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] , contacted the customer apologized for the problemsThe representative has confirmed the feedback has been noted and will be shared with the appropriate teamThe representative explained the promotion has expired and cannot be offeredWe remain available to assist the customer if there are any further concerns the representative can be reached by email at [redacted] @[email protected] Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell support and wants her computer replaced with a new computer, a refund, or repaired with extra warranty coverage We regret any dissatisfaction she may have experienced and appreciate the feedback provided Dell records indicate the computer was purchased from a third party so a return to Dell for a refund would not be an option The customer’s dated receipt should indicate the computer was purchased with a one year warranty which should start on the date of the receipt Since the date of the submission, a Dell representative contacted the customer to discuss her concerns Our representative explained the terms of Dell’s Limited Hardware Warranty and denied the customer’s request for a refund or exchange Our representative, for customer satisfaction reasons, provided assistance with processing a service dispatch to repair the customer’s computer Out of fairness to Dell customers who purchase warranty extensions, Dell will not be offering to provide a warranty extension as a concessionThe computer has since been returned to the customer and we ask that she contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative, [redacted] , contacted the customer and apologized for the problemsThe representative assisted in getting the return processedThe credit has posted credit memo [redacted] $on 7/20/ The customer may contact the representative by email at [redacted] @Dell.com if there are any further questions or concerns Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur records indicate the original invoice date of June 5, The representative explained the terms of sale, limited hardware warranty, and return policy [redacted] Please note that our representative offered technical assistance, as well as, an onsite/depot service; however, Mr [redacted] elected not to accept our offer of assistanceHis request for new replacement or refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:1,Until now, I have not received any image or screen copy of proof of delivery(tracking # [redacted] );2,I called Fedex customer support, they told me Fedex know the package was lost3, Case number of Fedex is [redacted] , please check it.4, And Fedex told me give this case number to DELL to refund the order.So many thanks Regards, [redacted]