Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer repaired or replaced We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to provide assistance Our representative processed a service dispatch which appears to have resolved the issues, per follow up with the customer The customer may contact our representative at [redacted] @DELL.com for any further assistance he may need regarding this matterSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I fully complied with all of Dell stipulations for repair of this computer ( [redacted] ) with regards to its hardware replacementThe was a full inquiry into the wrong computer being repaired (April -May 2016) They requested photo copies of the computer tag number, which I provided (copies attached)Dell Mentor, [redacted] ID [redacted] conducted a phone inquiry resolving the issueI have attached emails outlining the procedures Dell had me use to ship the computer to its Dell Repair Depot Houston (may – June (pertinent emails attached) My computer has been to the facility twice, not one as implied by Dell The second request for repair was a result of the first repair, Dell initially identified any number of hardware components, as needing replacement (which is part of warranty repair) but, subsequently stated its was first, an unknown substance, later water damage I requested photos of the “water damage” none have been provided Problems that I identified (misaligned keyboard, nonfunctional function key features, power surges on all USB ports, sticking keys on the keyboard and intermittent automatic restarts) were not occurring until after the first Depot repair replacement of a “heat sink” (June 2016) There are additional emails, I was only allowed to attach four items If you require additional correspondence between Dell and l, I have them availableRegards, [redacted]
Complaint: [redacted] Dell has never offered to even look at my computerHow do they know it is “accidental damage” Instead they insist that it is not covered However, like I pointed out to [redacted] I believe there is something within inside the computer that made the screen crack Could the hinges be faulty thus causing screen to not close properly? There are other possibilities, but Dell refused to explore these options Instead, they insulted me and called me a liar and said that since I never reported an overheating issue there was nothing I could do My initial complaint was pure speculation, Dell is supposed to stand behind their product It should not be that difficult to simply offer to resolve the problem The only solution Dell offers is for me to pay for an out of warranty repair in which they NEVER told me a price So, why would I agree if they never told me a price? Mr [redacted] called me liars on the phone after I pointed out other people have had the same problem as I have had with the same computer [redacted] then stated that it was not “relevant” to my computer Even though the discussion board has other customers’ point, he insulted me stating that Dell never said they will fix their computer or mine What is the point of the message board then? It is to err out problems to Dell Dell is refusing to accept responsibility to for a computer that had had problems in the past For [redacted] to dismiss the problem as “old post” is ridiculous It is an issue within the time period in which my computer was manufactured? Here is the link: [redacted] This is an old post that you have shared as it dates back to 17th May and the last post was on 3rd Feb [redacted] insulted me and said that if I had bought the product directly from Dell I would have been offered another warranty at purchase So, why sell Dell computers at [redacted] ? Dell still gets the profit from my sale but I get insulted because I bought the computer from a store The point being I was never offered any kind of warranty from Dell directly This was my first purchase from Dell, how am I supposed to do know? I stand behind my statements Dell has the opportunity to make this situation right A computer that is less than months old should not just have a screen crack when it has never been droppedIF were customer induced damage where are the dents on my computer or other damage to the outside There is no DAMAGE I would like for Dell to provide me with all the known problems of this computer in writing They refuse to acknowledge that there HAS been an issue with this computer As stated before, if Dell refuses to make this right I will make sure nobody I know buys a Dell ever againThe company of over employees will be made aware of the problem too so all of us are aware how Dell treats their customers’ It is easy to dismiss a customer’s problem as their own problem? What proof does Dell have that this is solely my problem? How do they know their machine was not fault? For the reasons listed I reject Dell’s response
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell records indicate the customer purchased a mail in warrantyDell made a onetime exception to send an onsite tech to replace the motherboardWhen the exception was made the customer understood that if this did not resolve the battery issue she would have to ship the system in for further testingAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/SupportSincerely, Advanced Resolution Group FID # [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative worked with our account verification team to resolve the matterA credit for order# [redacted] has been processed to the original form of paymentOur representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Today’s Date: 01/20/2017Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, Ms [redacted] , to address the contents of their correspondenceThe customer states the shipping date continuously changed and she needs the unit by a definitive dateAt this time the agent was informed by the customer she canceled the order and will not order from Dell againThe agent took the customers feedback and apologized for the delaysDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com should they have any other questions or concerns.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Our representative has been in contact with Ms [redacted] and confirmed the replacement system is functioning without issuesHe has provided the return instructions for the original system
Dear RevDex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative, [redacted] , contacted the customer and assisted the customer with troubleshootingThe representative was able to resolve the issue and confirmed system is working as designedThe representative confirmed the customer has received the refundPlease have the customer contact the representative by email at [redacted] Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ( [redacted] )
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionThe customer was offered a refund which he declineIf the customer wishes to return the hard drive he needs to request the authorization within the first daysThe hard drive he has returned credit has posted to his credit card on 8/25/The representative has respectfully denied the customer request for compensation as it was clearly explained to the customer this hard drive in no way caused the system failure that he is claimingPlease have the customer contact the representative by email at [redacted] @Dell.com Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback The customer reports the game he ordered is working [redacted] has politely declined any form of compensation Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] ***Thank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] has reached out to the customer in order to work towards a resolutionAt this time troubleshooting has been performed and an onsite repair has been issued, however the customer has not responded to the onsite requests for scheduling nor the agents attempts at contactDell regrets any inconvenience caused and we ask the customer to contact the representative should they still require assistance The representative can be reached directly by email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident [redacted] Dell Inc
A Dell representative is working with Mr [redacted] to achieve a resolution for his concernsOur representative may be contacted via e-mail at [redacted]
Dear Revdex.com I am writing on behalf of Dell in response to your Revdex.com Rebuttal regarding receipt of unwanted marketing materialWe appreciate your taking the time to bring this matter to our attentionI assure you we take matters like this very seriously and have initiated an investigationDue to that investigation it was found that some of our gift card information was mistakenly sent to D&SAt this time Dell is working with D&S to identify the customers and taking corrective actionThe customers’ information has not been reported to any of the credit bureausDell representative, [redacted] , contacted the customer and confirmed this information with the customerIf the customer has any future concerns please have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Mr [redacted] expressed dissatisfaction with communication and processing expectations for his Dell order We regret any dissatisfaction he may have experienced and appreciate the feedback provided When a customer places an order with a credit card, the funds are preauthorized and held until the order ships at which time the order is invoiced and the credit card is actually charged If the order is cancelled, the preauthorization hold should be dropped automatically within seven business days Since the date of the submission, a Dell representative contacted Mr [redacted] to discuss his concerns Our representative verified that the orders never processed and sent this information to the customer’s bank to request that the funds be released from the preauthorization hold Mr [redacted] may contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because:Although Dell has been good enough to agree to re-evaluate the laptop, the wording of their last communication to us is worrisome in that they indicate the result of their re-evaluation is preordained to support their initial misdiagnosisWe remain certain that the claim of liquid spill or damage is in errorAlthough we see no way that liquid damage could have occurred, we have done our own research on the subject and viewed actual photos of laptop computers with screen liquid damage and have seen in unmistakable imagery that there is no resemblance whatsoever between our laptop and ones that had genuine liquid damage Therefore, we are withholding any agreement by us that this matter has been resolved until we receive the re-evaluation by DellVideo and photography had been taken to document the laptop's condition, and all correspondence and anything pertaining to this matter had been and continues to be documented.Regards, [redacted]
Dear Revdex.com, I have no idea who is the representative mentionned here to contactIs this the executive support? If yes, then they do not care to reply to my emails so why contact them?I have asked a credit note as final solution and nobody replied me.I'm rejecting your offer of 500$ as a refund for the remaining of the warranty.My lawyer informed me that my purchased warranty (ending on 2018-09-13) sold by Dell Canada cover my actual Alienware The replacement must be equal or better than my Alienware 18.I would appreciate that someone from Dell who cares about my case contact me by email.Respectfully, [redacted]
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] , contacted the customer confirmed the return was authorized but cancelled due to nothing receivedThe representative assisted in getting the order received in and a refund processedWe remain available to assist the customer if there are any further concerns the representative can be reached by email at [redacted] @[email protected] Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsAs a gesture of goodwill and in the interest of customer satisfaction, our representative processed a partial account creditOur records show that the credit has been posted to the original form of payment, which should reflect on her next billing statementWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has confirmed with the customer he has now received his order Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer repaired or replaced We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to provide assistance Our representative processed a service dispatch which appears to have resolved the issues, per follow up with the customer The customer may contact our representative at [redacted] @DELL.com for any further assistance he may need regarding this matterSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I fully complied with all of Dell stipulations for repair of this computer ( [redacted] ) with regards to its hardware replacementThe was a full inquiry into the wrong computer being repaired (April -May 2016) They requested photo copies of the computer tag number, which I provided (copies attached)Dell Mentor, [redacted] ID [redacted] conducted a phone inquiry resolving the issueI have attached emails outlining the procedures Dell had me use to ship the computer to its Dell Repair Depot Houston (may – June (pertinent emails attached) My computer has been to the facility twice, not one as implied by Dell The second request for repair was a result of the first repair, Dell initially identified any number of hardware components, as needing replacement (which is part of warranty repair) but, subsequently stated its was first, an unknown substance, later water damage I requested photos of the “water damage” none have been provided Problems that I identified (misaligned keyboard, nonfunctional function key features, power surges on all USB ports, sticking keys on the keyboard and intermittent automatic restarts) were not occurring until after the first Depot repair replacement of a “heat sink” (June 2016) There are additional emails, I was only allowed to attach four items If you require additional correspondence between Dell and l, I have them availableRegards, [redacted]
Complaint: [redacted] Dell has never offered to even look at my computerHow do they know it is “accidental damage” Instead they insist that it is not covered However, like I pointed out to [redacted] I believe there is something within inside the computer that made the screen crack Could the hinges be faulty thus causing screen to not close properly? There are other possibilities, but Dell refused to explore these options Instead, they insulted me and called me a liar and said that since I never reported an overheating issue there was nothing I could do My initial complaint was pure speculation, Dell is supposed to stand behind their product It should not be that difficult to simply offer to resolve the problem The only solution Dell offers is for me to pay for an out of warranty repair in which they NEVER told me a price So, why would I agree if they never told me a price? Mr [redacted] called me liars on the phone after I pointed out other people have had the same problem as I have had with the same computer [redacted] then stated that it was not “relevant” to my computer Even though the discussion board has other customers’ point, he insulted me stating that Dell never said they will fix their computer or mine What is the point of the message board then? It is to err out problems to Dell Dell is refusing to accept responsibility to for a computer that had had problems in the past For [redacted] to dismiss the problem as “old post” is ridiculous It is an issue within the time period in which my computer was manufactured? Here is the link: [redacted] This is an old post that you have shared as it dates back to 17th May and the last post was on 3rd Feb [redacted] insulted me and said that if I had bought the product directly from Dell I would have been offered another warranty at purchase So, why sell Dell computers at [redacted] ? Dell still gets the profit from my sale but I get insulted because I bought the computer from a store The point being I was never offered any kind of warranty from Dell directly This was my first purchase from Dell, how am I supposed to do know? I stand behind my statements Dell has the opportunity to make this situation right A computer that is less than months old should not just have a screen crack when it has never been droppedIF were customer induced damage where are the dents on my computer or other damage to the outside There is no DAMAGE I would like for Dell to provide me with all the known problems of this computer in writing They refuse to acknowledge that there HAS been an issue with this computer As stated before, if Dell refuses to make this right I will make sure nobody I know buys a Dell ever againThe company of over employees will be made aware of the problem too so all of us are aware how Dell treats their customers’ It is easy to dismiss a customer’s problem as their own problem? What proof does Dell have that this is solely my problem? How do they know their machine was not fault? For the reasons listed I reject Dell’s response
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell records indicate the customer purchased a mail in warrantyDell made a onetime exception to send an onsite tech to replace the motherboardWhen the exception was made the customer understood that if this did not resolve the battery issue she would have to ship the system in for further testingAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/SupportSincerely, Advanced Resolution Group FID # [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative worked with our account verification team to resolve the matterA credit for order# [redacted] has been processed to the original form of paymentOur representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Today’s Date: 01/20/2017Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, Ms [redacted] , to address the contents of their correspondenceThe customer states the shipping date continuously changed and she needs the unit by a definitive dateAt this time the agent was informed by the customer she canceled the order and will not order from Dell againThe agent took the customers feedback and apologized for the delaysDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com should they have any other questions or concerns.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Our representative has been in contact with Ms [redacted] and confirmed the replacement system is functioning without issuesHe has provided the return instructions for the original system
Dear RevDex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative, [redacted] , contacted the customer and assisted the customer with troubleshootingThe representative was able to resolve the issue and confirmed system is working as designedThe representative confirmed the customer has received the refundPlease have the customer contact the representative by email at [redacted] Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ( [redacted] )
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionThe customer was offered a refund which he declineIf the customer wishes to return the hard drive he needs to request the authorization within the first daysThe hard drive he has returned credit has posted to his credit card on 8/25/The representative has respectfully denied the customer request for compensation as it was clearly explained to the customer this hard drive in no way caused the system failure that he is claimingPlease have the customer contact the representative by email at [redacted] @Dell.com Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback The customer reports the game he ordered is working [redacted] has politely declined any form of compensation Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] ***Thank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] has reached out to the customer in order to work towards a resolutionAt this time troubleshooting has been performed and an onsite repair has been issued, however the customer has not responded to the onsite requests for scheduling nor the agents attempts at contactDell regrets any inconvenience caused and we ask the customer to contact the representative should they still require assistance The representative can be reached directly by email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident [redacted] Dell Inc
A Dell representative is working with Mr [redacted] to achieve a resolution for his concernsOur representative may be contacted via e-mail at [redacted]
Dear Revdex.com I am writing on behalf of Dell in response to your Revdex.com Rebuttal regarding receipt of unwanted marketing materialWe appreciate your taking the time to bring this matter to our attentionI assure you we take matters like this very seriously and have initiated an investigationDue to that investigation it was found that some of our gift card information was mistakenly sent to D&SAt this time Dell is working with D&S to identify the customers and taking corrective actionThe customers’ information has not been reported to any of the credit bureausDell representative, [redacted] , contacted the customer and confirmed this information with the customerIf the customer has any future concerns please have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Mr [redacted] expressed dissatisfaction with communication and processing expectations for his Dell order We regret any dissatisfaction he may have experienced and appreciate the feedback provided When a customer places an order with a credit card, the funds are preauthorized and held until the order ships at which time the order is invoiced and the credit card is actually charged If the order is cancelled, the preauthorization hold should be dropped automatically within seven business days Since the date of the submission, a Dell representative contacted Mr [redacted] to discuss his concerns Our representative verified that the orders never processed and sent this information to the customer’s bank to request that the funds be released from the preauthorization hold Mr [redacted] may contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because:Although Dell has been good enough to agree to re-evaluate the laptop, the wording of their last communication to us is worrisome in that they indicate the result of their re-evaluation is preordained to support their initial misdiagnosisWe remain certain that the claim of liquid spill or damage is in errorAlthough we see no way that liquid damage could have occurred, we have done our own research on the subject and viewed actual photos of laptop computers with screen liquid damage and have seen in unmistakable imagery that there is no resemblance whatsoever between our laptop and ones that had genuine liquid damage Therefore, we are withholding any agreement by us that this matter has been resolved until we receive the re-evaluation by DellVideo and photography had been taken to document the laptop's condition, and all correspondence and anything pertaining to this matter had been and continues to be documented.Regards, [redacted]
Dear Revdex.com, I have no idea who is the representative mentionned here to contactIs this the executive support? If yes, then they do not care to reply to my emails so why contact them?I have asked a credit note as final solution and nobody replied me.I'm rejecting your offer of 500$ as a refund for the remaining of the warranty.My lawyer informed me that my purchased warranty (ending on 2018-09-13) sold by Dell Canada cover my actual Alienware The replacement must be equal or better than my Alienware 18.I would appreciate that someone from Dell who cares about my case contact me by email.Respectfully, [redacted]
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] , contacted the customer confirmed the return was authorized but cancelled due to nothing receivedThe representative assisted in getting the order received in and a refund processedWe remain available to assist the customer if there are any further concerns the representative can be reached by email at [redacted] @[email protected] Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsAs a gesture of goodwill and in the interest of customer satisfaction, our representative processed a partial account creditOur records show that the credit has been posted to the original form of payment, which should reflect on her next billing statementWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has confirmed with the customer he has now received his order Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell