Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any miscommunication which may have occurred and appreciate the feedbackDell makes every effort to avoid errors on the Dell site and in our communications with customers as we fully understand the bad experience it can cause Dell customers, and Dell Sometimes an error may occur and, for this reason, throughout Dell’s site, there is messaging which indicates Dell reserves the right to cancel orders arising from pricing or other errors Since the date of the submission, a Dell representative contacted the customer to advise that the order could not be placed at the price he requested due to a pricing error and, per Dell policy we would be unable to process an order at the incorrect price Our representative remained engaged until the customer’s account was refunded for the order The customer may contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently spoke to Ms [redacted] on behalf of Ms [redacted] regarding her concernsOur representative explained the terms of the limited hardware warranty, and return policy [redacted] As a gesture of goodwill and in the interest of customer satisfaction, our representative processed a replacement order number [redacted] , which was delivered to Ms [redacted] on November 17, under FedEx tracking number [redacted] Our representative also followto confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Customer expressed dissatisfaction with communication and processing expectations for their Dell order and wants a refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative worked with the credit verification department to resolve this matterOur records indicate, the credit for order number [redacted] has been posted to the original form of paymentOur representative also followwith the customer to confirm resolutionShould Mr [redacted] have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact, or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe Dell representative [redacted] is attempting to follow up with the customerAfter further review and consideration the representative will authorize a return for full credit but does need the customer to follow upPlease have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely, Advanced Resolution Group [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced or a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to discuss his concerns Our representative, for customer satisfaction reasons, processed a system exchange which has been delivered to the customer We ask that the customer contact our representative at [redacted] _ [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I was never told nor did I see anything on the warrantee's description, including the extended warrantee I purchased as a separate product, that say's if the computer's a LEMON shipped brand new from the factory with a defective hard drive we'll have our tech support staff in India band aid fix it remotely and if that doesn't work we'll send a technician out to your residence to repair it and if after separate house calls that will take weeks if the computer still isn't fixed- We'll send you a refurbished unit that may or may not have the same configuration and operating system and I can tell you from personal experience- I received a refurbished computer with less memory and an older version of WindowsDo the folks at Dell truly believe that I would purchase an extended warrantee if I thought I was going to get a used product if replacement is WARRANTEDI have tried to keep this complaint limited to the computer and warrantee, both of which are rip-offs- the computer because it was sold with an operating system that was defective and is widely known to be flawed and Dell had full knowledge of thisAlso, the Unisys tech that Dell sent to my house on different occasions said that the hard drive had a manufacturing flaw- so the computer was sold and shipped to me defectiveSo if Dell thinks that because I had sporadic use of the computer between "Band Aid Fixes" that somehow that makes it O.Kto send me a used one- well I disagreeThe only reason I accepted that " REFUBISHED " unit was that Dell told me that if I didn't my case would have to be escalated to World Wide Customer Support and that the entire process would have to start overNO WAYI've had my fill of calling a Customer Support operation in another country staffed by people who may speak the same language but have little compassion or patience in dealing with customers who depend on the products they sellThose issues become worse through the call escalation process and I actually had one tech hang up on me after telling me I was uncooperative because I didn't have another computer to download a patch to try a fix their computerHe just couldn't understand that I was working and in my car- even after I had instructed them not to call my cell phone they would continue if I didn't answer the home lineBut again I was trying to keep my complaint pertinent to the computer issues- now that the used computer is delivered, I feel more obliged to tell the whole storyMy entire experience with Dell aside from the brief period of time that the computer was New and performing as such, was a NIGHTMAREI still can't believe that a company such as Dell is allowed to get away with selling a computer with a manufacturing defect that continually makes the computer inoperable- sometimes for days at a time while Dell attempted repair- and while under warrantee it is discovered to have been manufactured with a defect that caused it break down over and over and over again and that yes, they will be sending you a new unit but it will be refurbished and may or may not be the same configurationThis is by far the worst I have ever been treated as a customerA customer by the way who paid full retail from Dells website for the computer and bought an extended warrantee from them to bootSo now I have a refurbished Dell computer that will never get used- I could never ever use a Dell product again working or not and I sure as heck wouldn't sell one to anyone Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:The company is processing the refundI am rejecting here because I haven't received my refund yetThe representative told me the amount has been credited back to my account, but I don't see it in my credit card yet which I used to make the original paymentI will keep checking.I'll probably accept the response when I properly get my credit backJust to make sure and make it
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a free gaming keyboard he requested from Dell We regret any miscommunication which may have occurred and appreciate the feedback Dell randomly records telephone calls for quality assurance purposes and these recordings would not be available to review for any other purposeWhen a customer purchases a Dell product from a third party vendor, it is up to the customer to determine if he is satisfied with the configuration of the computer purchase and any concerns should be addressed with the third party Dell policy would not allow our representatives to provide free accessories for Dell products purchased from a third party Since the date of the submission, a Dell representative contacted the customer to discuss his concerns Our representative denied the customer’s request for a gaming keyboard however, as a one-time gesture for customer satisfaction reasons, provided a concession coupon that he can use toward a future purchase from Dell We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
A Dell representative is continuing to work with Ms [redacted] to achieve an amicable resolution for her concernsOur representative may be contacted directly by e-mail at [redacted]
Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, [redacted] ** Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has made numerous calls and has sent email as well, with no response from the customer Since there is a specific time period in which Dell is allotted to officially respond to the Revdex.com, Dell has no other option than to close our case due to lack of response by the customer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should change their mind and indicate they welcome assistance in this matter Dell will be happy to re-open the case and address the matter with our customer at that time Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Complaint: [redacted] I am rejecting this response because: Apparently Dell loves to have foreigners screw them up because I am an American and I know how to read now I am going to post the links again thy are called Dell [redacted] Computer went black [redacted] Dell laptop went blank [redacted] the Youtube videos.I took after a Dell so called corporation guy claimed to be trying to do something with the laptop now in America we call these videos proof that someone damaged my laptop which would be you dell Your company needs to fix it and stop playing the dumb card Dell has sold retailers and thousands of customers defectives computers and laptops don't get me started with watching videos or listening to music when you pause it and press play the volume blast all the way up and you can't turn the volume down on the player only on the computer or laptopDo you know how many people loose hearingMy computer is a defective compute from DellIt freezes, Black Out, Volume Blast Super Loud, Slower Speed, Web Pages Act Up, Mouse Stops Working and ECTI can go on and on about how this Dell Laptop is so dangerous and defective that the Government should have it banned from storesI need this laptop for school which is a Dell computer but I can't use it if it's acting up and know I know why thousands of kids in school fail each year because they are using Dell computers and laptops it all makes sense teachers don't know how to fix your messed up computers because mines did not in High School and I almost failedYour company is doing so much wrong to make write for it I want what I asked for when the Revdex.com first sent you this complaint I should get a petition sign to get sent to the White House so they can further investigate these dangerous laptops and computers I want everyone to know how Dell is selling defective dangerous computers and laptops to kids all around the world and adults I can do a video and show you how unsafe my laptop is you guys should rechecked these computers and laptops and have them respected like rechecked Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] apologized for the customer’s order being cancelled and offered a 10% credit if the customer wished to reorder the item Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell in response to your Revdex.com Rebuttal regarding continued problemsOur records do not reflect that the customer contacted us as she claim before the warranty expiredDells position on this will not change Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for providing a copy of the customer’s submissionCustomer expressed dissatisfaction with communication and processing expectations for a recent Dell orderDell realizes situations such as this can be disappointing for our customers; we truly do apologize Please understand, Dell makes every effort to avoid errors, but there are times when an error may occur and it is for this reason we reserve the right to deny the processing of any orders arising from pricing or other errorsIn fact, our published policies communicate the fact that "Dell is not responsible for pricing, typographical, or other errors, in any offer by Dell” We appreciate the customer taking the time to bring this observation to our attentionWe are sorry, but we are unable to honor the wrong priceWe have confirmed that the credit has been applied to the account and no interest charges were applied to the Dell Financial AccountIf the customer has further questions or concerns please email [redacted] @Dell.com Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: They have replaced the mother board with refurbished mother boardAnd hard drive has been replaced twice with refurbished hard drive, which is still grunting when it starts back upI PAID FOR A NEW COMPUTER TOWER, NOT REFURBISHED! I am so tired of excusesAnd the problem is still ongoingI am requesting a new tower to replace mineIf no satisfaction is reached, I will have no choice but to contact an attorneyI just want my computer to be new again, and problem free! Regards, [redacted]
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionDell records do not reflect the customers’ claimsWe also show on her invoice she was only charged for a yrhardware warrantyDell has closed this complaintAdvanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative worked with our gift card department to resolve the matterOur representative informed Mr [redacted] of the terms and conditions of gift cards [redacted] Please note that as a gesture of goodwill and in the interest of customer satisfaction, a replacement gift card has been processedOur representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe customers Windows Product Key is injected onto the motherboardWe have included the link for additional information on locating: [redacted] As Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterOur representative remains available to discuss this matter however there will be no change in the resolution offeredSincerely, Advanced Resolution Group FID # [redacted] Dell
Complaint: [redacted] I am rejecting this response because:It is troubling that Dell continues to deny it ever offered the $promotion when I've sent screenshots and shown that other customers are also complaining about Dell failing to follow through on their obligation It is laughable that Dell continues to imply that I'm referring to a deal from a third party website when the screenshots I've provided are adequate evidence that it was a deal Dell offered, no matter how I became aware of the promotion At this point we have to accept the fact that Dell used the age old "bait and switch" marketing gimmick to fool customers into purchasing through them rather than the plethora of other companies who were also offering this television on discount during the black Friday shopping season Revdex.com representatives, it is obvious that Dell will continue fall short of their obligation in this matter There is not much sense in continuing the back and forth, however, I remain unsatisfied with their final answer Please mark this case as you deem it deserves Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any miscommunication which may have occurred and appreciate the feedbackDell makes every effort to avoid errors on the Dell site and in our communications with customers as we fully understand the bad experience it can cause Dell customers, and Dell Sometimes an error may occur and, for this reason, throughout Dell’s site, there is messaging which indicates Dell reserves the right to cancel orders arising from pricing or other errors Since the date of the submission, a Dell representative contacted the customer to advise that the order could not be placed at the price he requested due to a pricing error and, per Dell policy we would be unable to process an order at the incorrect price Our representative remained engaged until the customer’s account was refunded for the order The customer may contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently spoke to Ms [redacted] on behalf of Ms [redacted] regarding her concernsOur representative explained the terms of the limited hardware warranty, and return policy [redacted] As a gesture of goodwill and in the interest of customer satisfaction, our representative processed a replacement order number [redacted] , which was delivered to Ms [redacted] on November 17, under FedEx tracking number [redacted] Our representative also followto confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Customer expressed dissatisfaction with communication and processing expectations for their Dell order and wants a refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative worked with the credit verification department to resolve this matterOur records indicate, the credit for order number [redacted] has been posted to the original form of paymentOur representative also followwith the customer to confirm resolutionShould Mr [redacted] have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact, or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe Dell representative [redacted] is attempting to follow up with the customerAfter further review and consideration the representative will authorize a return for full credit but does need the customer to follow upPlease have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely, Advanced Resolution Group [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced or a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to discuss his concerns Our representative, for customer satisfaction reasons, processed a system exchange which has been delivered to the customer We ask that the customer contact our representative at [redacted] _ [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I was never told nor did I see anything on the warrantee's description, including the extended warrantee I purchased as a separate product, that say's if the computer's a LEMON shipped brand new from the factory with a defective hard drive we'll have our tech support staff in India band aid fix it remotely and if that doesn't work we'll send a technician out to your residence to repair it and if after separate house calls that will take weeks if the computer still isn't fixed- We'll send you a refurbished unit that may or may not have the same configuration and operating system and I can tell you from personal experience- I received a refurbished computer with less memory and an older version of WindowsDo the folks at Dell truly believe that I would purchase an extended warrantee if I thought I was going to get a used product if replacement is WARRANTEDI have tried to keep this complaint limited to the computer and warrantee, both of which are rip-offs- the computer because it was sold with an operating system that was defective and is widely known to be flawed and Dell had full knowledge of thisAlso, the Unisys tech that Dell sent to my house on different occasions said that the hard drive had a manufacturing flaw- so the computer was sold and shipped to me defectiveSo if Dell thinks that because I had sporadic use of the computer between "Band Aid Fixes" that somehow that makes it O.Kto send me a used one- well I disagreeThe only reason I accepted that " REFUBISHED " unit was that Dell told me that if I didn't my case would have to be escalated to World Wide Customer Support and that the entire process would have to start overNO WAYI've had my fill of calling a Customer Support operation in another country staffed by people who may speak the same language but have little compassion or patience in dealing with customers who depend on the products they sellThose issues become worse through the call escalation process and I actually had one tech hang up on me after telling me I was uncooperative because I didn't have another computer to download a patch to try a fix their computerHe just couldn't understand that I was working and in my car- even after I had instructed them not to call my cell phone they would continue if I didn't answer the home lineBut again I was trying to keep my complaint pertinent to the computer issues- now that the used computer is delivered, I feel more obliged to tell the whole storyMy entire experience with Dell aside from the brief period of time that the computer was New and performing as such, was a NIGHTMAREI still can't believe that a company such as Dell is allowed to get away with selling a computer with a manufacturing defect that continually makes the computer inoperable- sometimes for days at a time while Dell attempted repair- and while under warrantee it is discovered to have been manufactured with a defect that caused it break down over and over and over again and that yes, they will be sending you a new unit but it will be refurbished and may or may not be the same configurationThis is by far the worst I have ever been treated as a customerA customer by the way who paid full retail from Dells website for the computer and bought an extended warrantee from them to bootSo now I have a refurbished Dell computer that will never get used- I could never ever use a Dell product again working or not and I sure as heck wouldn't sell one to anyone Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:The company is processing the refundI am rejecting here because I haven't received my refund yetThe representative told me the amount has been credited back to my account, but I don't see it in my credit card yet which I used to make the original paymentI will keep checking.I'll probably accept the response when I properly get my credit backJust to make sure and make it
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a free gaming keyboard he requested from Dell We regret any miscommunication which may have occurred and appreciate the feedback Dell randomly records telephone calls for quality assurance purposes and these recordings would not be available to review for any other purposeWhen a customer purchases a Dell product from a third party vendor, it is up to the customer to determine if he is satisfied with the configuration of the computer purchase and any concerns should be addressed with the third party Dell policy would not allow our representatives to provide free accessories for Dell products purchased from a third party Since the date of the submission, a Dell representative contacted the customer to discuss his concerns Our representative denied the customer’s request for a gaming keyboard however, as a one-time gesture for customer satisfaction reasons, provided a concession coupon that he can use toward a future purchase from Dell We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
A Dell representative is continuing to work with Ms [redacted] to achieve an amicable resolution for her concernsOur representative may be contacted directly by e-mail at [redacted]
Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, [redacted] ** Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has made numerous calls and has sent email as well, with no response from the customer Since there is a specific time period in which Dell is allotted to officially respond to the Revdex.com, Dell has no other option than to close our case due to lack of response by the customer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should change their mind and indicate they welcome assistance in this matter Dell will be happy to re-open the case and address the matter with our customer at that time Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Complaint: [redacted] I am rejecting this response because: Apparently Dell loves to have foreigners screw them up because I am an American and I know how to read now I am going to post the links again thy are called Dell [redacted] Computer went black [redacted] Dell laptop went blank [redacted] the Youtube videos.I took after a Dell so called corporation guy claimed to be trying to do something with the laptop now in America we call these videos proof that someone damaged my laptop which would be you dell Your company needs to fix it and stop playing the dumb card Dell has sold retailers and thousands of customers defectives computers and laptops don't get me started with watching videos or listening to music when you pause it and press play the volume blast all the way up and you can't turn the volume down on the player only on the computer or laptopDo you know how many people loose hearingMy computer is a defective compute from DellIt freezes, Black Out, Volume Blast Super Loud, Slower Speed, Web Pages Act Up, Mouse Stops Working and ECTI can go on and on about how this Dell Laptop is so dangerous and defective that the Government should have it banned from storesI need this laptop for school which is a Dell computer but I can't use it if it's acting up and know I know why thousands of kids in school fail each year because they are using Dell computers and laptops it all makes sense teachers don't know how to fix your messed up computers because mines did not in High School and I almost failedYour company is doing so much wrong to make write for it I want what I asked for when the Revdex.com first sent you this complaint I should get a petition sign to get sent to the White House so they can further investigate these dangerous laptops and computers I want everyone to know how Dell is selling defective dangerous computers and laptops to kids all around the world and adults I can do a video and show you how unsafe my laptop is you guys should rechecked these computers and laptops and have them respected like rechecked Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] apologized for the customer’s order being cancelled and offered a 10% credit if the customer wished to reorder the item Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell in response to your Revdex.com Rebuttal regarding continued problemsOur records do not reflect that the customer contacted us as she claim before the warranty expiredDells position on this will not change Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for providing a copy of the customer’s submissionCustomer expressed dissatisfaction with communication and processing expectations for a recent Dell orderDell realizes situations such as this can be disappointing for our customers; we truly do apologize Please understand, Dell makes every effort to avoid errors, but there are times when an error may occur and it is for this reason we reserve the right to deny the processing of any orders arising from pricing or other errorsIn fact, our published policies communicate the fact that "Dell is not responsible for pricing, typographical, or other errors, in any offer by Dell” We appreciate the customer taking the time to bring this observation to our attentionWe are sorry, but we are unable to honor the wrong priceWe have confirmed that the credit has been applied to the account and no interest charges were applied to the Dell Financial AccountIf the customer has further questions or concerns please email [redacted] @Dell.com Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: They have replaced the mother board with refurbished mother boardAnd hard drive has been replaced twice with refurbished hard drive, which is still grunting when it starts back upI PAID FOR A NEW COMPUTER TOWER, NOT REFURBISHED! I am so tired of excusesAnd the problem is still ongoingI am requesting a new tower to replace mineIf no satisfaction is reached, I will have no choice but to contact an attorneyI just want my computer to be new again, and problem free! Regards, [redacted]
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionDell records do not reflect the customers’ claimsWe also show on her invoice she was only charged for a yrhardware warrantyDell has closed this complaintAdvanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I haven't received the gift card yet Regards, [redacted] **
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative worked with our gift card department to resolve the matterOur representative informed Mr [redacted] of the terms and conditions of gift cards [redacted] Please note that as a gesture of goodwill and in the interest of customer satisfaction, a replacement gift card has been processedOur representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe customers Windows Product Key is injected onto the motherboardWe have included the link for additional information on locating: [redacted] As Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterOur representative remains available to discuss this matter however there will be no change in the resolution offeredSincerely, Advanced Resolution Group FID # [redacted] Dell
Complaint: [redacted] I am rejecting this response because:It is troubling that Dell continues to deny it ever offered the $promotion when I've sent screenshots and shown that other customers are also complaining about Dell failing to follow through on their obligation It is laughable that Dell continues to imply that I'm referring to a deal from a third party website when the screenshots I've provided are adequate evidence that it was a deal Dell offered, no matter how I became aware of the promotion At this point we have to accept the fact that Dell used the age old "bait and switch" marketing gimmick to fool customers into purchasing through them rather than the plethora of other companies who were also offering this television on discount during the black Friday shopping season Revdex.com representatives, it is obvious that Dell will continue fall short of their obligation in this matter There is not much sense in continuing the back and forth, however, I remain unsatisfied with their final answer Please mark this case as you deem it deserves Regards, [redacted]