Dear Revdex.com I am writing on behalf of Dell in response to your Revdex.com Rebuttal regarding receipt of unwanted marketing materialWe appreciate your taking the time to bring this matter to our attentionI assure you we take matters like this very seriously and have initiated an investigationDue to that investigation it was found that some of our gift card information was mistakenly sent to D&SAt this time Dell is working with D&S to identify the customers and taking corrective actionThe customers’ information has not been reported to any of the credit bureausDell representative, [redacted] , contacted the customer and confirmed this information with the customerIf the customer has any future concerns please have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently spoke to Ms [redacted] regarding her concernsMs [redacted] confirmed that she received the replacement system board and the issue has been resolvedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ( [redacted] )
Our representative has been in contact with Ms [redacted] and confirmed the replacement system is functioning without issuesHe has provided the return instructions for the original system
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsPlease note that the order was being delayed due to product availability issuesOur representative worked with our order verification team to resolve the matterOur records show that the order# [redacted] was delivered to Mr [redacted] on December 11th, under FedEx tracking # [redacted] Our representative also followwith Mr [redacted] to confirm resolutionHis request for compensation was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear RevDex.com, I am writing on behalf of Dell Inc. in response to the rebuttal filed with your office by the customer. Dell Representative [redacted] has been in contact with Mr. [redacted] a new system exchange is being processed as an exception. The representative will continue to maintain ownership of the account until confirmation of receipt. The representative will update the customer once shipping information is available. The representative may be reached by emailing [redacted] @Dell.com Sincerely, Advanced Resolution Group FID # [redacted] Dell.
Dear Revdex.com, I have no idea who is the representative mentionned here to contactIs this the executive support? If yes, then they do not care to reply to my emails so why contact them?I have asked a credit note as final solution and nobody replied me.I'm rejecting your offer of 500$ as a refund for the remaining of the warranty.My lawyer informed me that my purchased warranty (ending on 2018-09-13) sold by Dell Canada cover my actual Alienware The replacement must be equal or better than my Alienware 18.I would appreciate that someone from Dell who cares about my case contact me by email.Respectfully, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative worked with our account verification team to resolve the matterA credit for order# [redacted] has been processed to the original form of paymentOur representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Today’s Date: 11/27/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceAt this time the agent has confirmed the credit has been completedWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] _ [redacted] @Dell.com Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsAs a gesture of goodwill and in the interest of customer satisfaction, our representative processed a partial account creditOur records show that the credit has been posted to the original form of payment, which should reflect on her next billing statementWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] , contacted the customer confirmed the return was authorized but cancelled due to nothing receivedThe representative assisted in getting the order received in and a refund processedWe remain available to assist the customer if there are any further concerns the representative can be reached by email at [redacted] @[email protected] Advanced Resolution Group Incident [redacted] Dell Inc
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and am hopeful they find resolution to my computer issues. Regards, [redacted] ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell records indicate the customer purchased a mail in warrantyDell made a onetime exception to send an onsite tech to replace the motherboardWhen the exception was made the customer understood that if this did not resolve the battery issue she would have to ship the system in for further testingAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/SupportSincerely, Advanced Resolution Group FID # [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] ***Our representative contacted the customer and dispatched a system exchangeOur records indicate the system has been delivered and the customer confirms receiptWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Complaint: [redacted] I am rejecting this response because:Although Dell has been good enough to agree to re-evaluate the laptop, the wording of their last communication to us is worrisome in that they indicate the result of their re-evaluation is preordained to support their initial misdiagnosisWe remain certain that the claim of liquid spill or damage is in errorAlthough we see no way that liquid damage could have occurred, we have done our own research on the subject and viewed actual photos of laptop computers with screen liquid damage and have seen in unmistakable imagery that there is no resemblance whatsoever between our laptop and ones that had genuine liquid damage Therefore, we are withholding any agreement by us that this matter has been resolved until we receive the re-evaluation by DellVideo and photography had been taken to document the laptop's condition, and all correspondence and anything pertaining to this matter had been and continues to be documented.Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback The customer reports the game he ordered is working [redacted] has politely declined any form of compensation Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:The promotion was originally for $650 and a free TV. I was also told that there was no such sale for even $699 and receive a free TV on any of Dell's promotional offers. I ask the sales representative Mr. [redacted] to have a regional manager contact me to discuss and I have not received a response, I ask that they go back and review the recordings of our conversations I have had with representatives from his company and review the inconsistent responses. If the company is customer oriented they should at least allow me to pay them the difference if a mistake was made on my part, which is only $19. They are very much aware that a promotional offer was available and the fact that the initial representatives stated that this model computer had no such sale even for $699. Had this been clear from the first two representatives I could have returned the computer and TV before my son took them off to college and I could have easily reordered for $699 or purchased another manufacture product. Mr. [redacted] if you would put me in touch with a regional manager and have them review the initial conversations they will see my frustration and understand why I have resulted to this level of dissatisfaction. Your company states that the call are recorded and if they honestly review the conversations and do not see the misinformation their representatives made I will be glad to return the TV as soon as I can obtain it from my son. Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:I had I death in the family and had to go out of town to resolve the issue witch took a week to doemail Dell and talked to themThe gentleman in question was advised I my email that he could reach me at different times in am and pmreceived call from him all weeki keep a call and e-mail log for such needs as this! As I am writing this I was going to e-mail the gentleman at Dell Regards, [redacted]
Dear RevDex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative, [redacted] , contacted the customer and assisted the customer with troubleshootingThe representative was able to resolve the issue and confirmed system is working as designedThe representative confirmed the customer has received the refundPlease have the customer contact the representative by email at [redacted] Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: This is the same TOKEN response (about Dell’s day return period and warranty) that they gave last time on 5/26/ They have failed to address any of my points, and it is obvious they put very little time in their response; I guess I shouldn’t be surprised given the poor level of customer service thus far This case is a lot more than a computer breaking down and having a part replaced under the terms of their day return period and their warranty This computer has broken down and needed to be repaired MULTIPLE times After less than DAYS this computer has NUMEROUS REFURBISHED parts inside of what is supposed to be a new computer One of the parts had to be replaced twice because their so called new refurbished part failed after days This case is also about Dell’s NEGLIGENCE in erasing my daughter’s data some of which was for school How about all my TIME dealing with the whole situation with repair technicians coming to the house, moving the computer to the first floor so the technicians could attempt repairs, packaging and driving the computer to ***, when Dell Technicians couldn’t repair it at my home, picking up the computer again, all the phone calls being bounced around with their atrocious customer service, multiple emails, and on and on Given Dell’s level of enthusiasm in this Revdex.com complaint, I will now escalate this again and begin the process of seeking legal remedy Regards, [redacted] [redacted]
Dear Revdex.com I am writing on behalf of Dell in response to your Revdex.com Rebuttal regarding receipt of unwanted marketing materialWe appreciate your taking the time to bring this matter to our attentionI assure you we take matters like this very seriously and have initiated an investigationDue to that investigation it was found that some of our gift card information was mistakenly sent to D&SAt this time Dell is working with D&S to identify the customers and taking corrective actionThe customers’ information has not been reported to any of the credit bureausDell representative, [redacted] , contacted the customer and confirmed this information with the customerIf the customer has any future concerns please have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently spoke to Ms [redacted] regarding her concernsMs [redacted] confirmed that she received the replacement system board and the issue has been resolvedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ( [redacted] )
Our representative has been in contact with Ms [redacted] and confirmed the replacement system is functioning without issuesHe has provided the return instructions for the original system
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsPlease note that the order was being delayed due to product availability issuesOur representative worked with our order verification team to resolve the matterOur records show that the order# [redacted] was delivered to Mr [redacted] on December 11th, under FedEx tracking # [redacted] Our representative also followwith Mr [redacted] to confirm resolutionHis request for compensation was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear RevDex.com, I am writing on behalf of Dell Inc. in response to the rebuttal filed with your office by the customer. Dell Representative [redacted] has been in contact with Mr. [redacted] a new system exchange is being processed as an exception. The representative will continue to maintain ownership of the account until confirmation of receipt. The representative will update the customer once shipping information is available. The representative may be reached by emailing [redacted] @Dell.com Sincerely, Advanced Resolution Group FID # [redacted] Dell.
Dear Revdex.com, I have no idea who is the representative mentionned here to contactIs this the executive support? If yes, then they do not care to reply to my emails so why contact them?I have asked a credit note as final solution and nobody replied me.I'm rejecting your offer of 500$ as a refund for the remaining of the warranty.My lawyer informed me that my purchased warranty (ending on 2018-09-13) sold by Dell Canada cover my actual Alienware The replacement must be equal or better than my Alienware 18.I would appreciate that someone from Dell who cares about my case contact me by email.Respectfully, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative worked with our account verification team to resolve the matterA credit for order# [redacted] has been processed to the original form of paymentOur representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Today’s Date: 11/27/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceAt this time the agent has confirmed the credit has been completedWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] _ [redacted] @Dell.com Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsAs a gesture of goodwill and in the interest of customer satisfaction, our representative processed a partial account creditOur records show that the credit has been posted to the original form of payment, which should reflect on her next billing statementWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] , contacted the customer confirmed the return was authorized but cancelled due to nothing receivedThe representative assisted in getting the order received in and a refund processedWe remain available to assist the customer if there are any further concerns the representative can be reached by email at [redacted] @[email protected] Advanced Resolution Group Incident [redacted] Dell Inc
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and am hopeful they find resolution to my computer issues. Regards, [redacted] ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell records indicate the customer purchased a mail in warrantyDell made a onetime exception to send an onsite tech to replace the motherboardWhen the exception was made the customer understood that if this did not resolve the battery issue she would have to ship the system in for further testingAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/SupportSincerely, Advanced Resolution Group FID # [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] ***Our representative contacted the customer and dispatched a system exchangeOur records indicate the system has been delivered and the customer confirms receiptWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Complaint: [redacted] I am rejecting this response because:Although Dell has been good enough to agree to re-evaluate the laptop, the wording of their last communication to us is worrisome in that they indicate the result of their re-evaluation is preordained to support their initial misdiagnosisWe remain certain that the claim of liquid spill or damage is in errorAlthough we see no way that liquid damage could have occurred, we have done our own research on the subject and viewed actual photos of laptop computers with screen liquid damage and have seen in unmistakable imagery that there is no resemblance whatsoever between our laptop and ones that had genuine liquid damage Therefore, we are withholding any agreement by us that this matter has been resolved until we receive the re-evaluation by DellVideo and photography had been taken to document the laptop's condition, and all correspondence and anything pertaining to this matter had been and continues to be documented.Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback The customer reports the game he ordered is working [redacted] has politely declined any form of compensation Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:The promotion was originally for $650 and a free TV. I was also told that there was no such sale for even $699 and receive a free TV on any of Dell's promotional offers. I ask the sales representative Mr. [redacted] to have a regional manager contact me to discuss and I have not received a response, I ask that they go back and review the recordings of our conversations I have had with representatives from his company and review the inconsistent responses. If the company is customer oriented they should at least allow me to pay them the difference if a mistake was made on my part, which is only $19. They are very much aware that a promotional offer was available and the fact that the initial representatives stated that this model computer had no such sale even for $699. Had this been clear from the first two representatives I could have returned the computer and TV before my son took them off to college and I could have easily reordered for $699 or purchased another manufacture product. Mr. [redacted] if you would put me in touch with a regional manager and have them review the initial conversations they will see my frustration and understand why I have resulted to this level of dissatisfaction. Your company states that the call are recorded and if they honestly review the conversations and do not see the misinformation their representatives made I will be glad to return the TV as soon as I can obtain it from my son. Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:I had I death in the family and had to go out of town to resolve the issue witch took a week to doemail Dell and talked to themThe gentleman in question was advised I my email that he could reach me at different times in am and pmreceived call from him all weeki keep a call and e-mail log for such needs as this! As I am writing this I was going to e-mail the gentleman at Dell Regards, [redacted]
Dear RevDex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative, [redacted] , contacted the customer and assisted the customer with troubleshootingThe representative was able to resolve the issue and confirmed system is working as designedThe representative confirmed the customer has received the refundPlease have the customer contact the representative by email at [redacted] Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: This is the same TOKEN response (about Dell’s day return period and warranty) that they gave last time on 5/26/ They have failed to address any of my points, and it is obvious they put very little time in their response; I guess I shouldn’t be surprised given the poor level of customer service thus far This case is a lot more than a computer breaking down and having a part replaced under the terms of their day return period and their warranty This computer has broken down and needed to be repaired MULTIPLE times After less than DAYS this computer has NUMEROUS REFURBISHED parts inside of what is supposed to be a new computer One of the parts had to be replaced twice because their so called new refurbished part failed after days This case is also about Dell’s NEGLIGENCE in erasing my daughter’s data some of which was for school How about all my TIME dealing with the whole situation with repair technicians coming to the house, moving the computer to the first floor so the technicians could attempt repairs, packaging and driving the computer to ***, when Dell Technicians couldn’t repair it at my home, picking up the computer again, all the phone calls being bounced around with their atrocious customer service, multiple emails, and on and on Given Dell’s level of enthusiasm in this Revdex.com complaint, I will now escalate this again and begin the process of seeking legal remedy Regards, [redacted] [redacted]