Complaint: [redacted] I am rejecting this response because:Once again Dell replies with a standard denial that does not even address my complaintRead my complaintIt has nothing to do with asking for a promotional price on a product after Black Friday or any other dayIn fact, I bought the computer on Cyber MondayDuring the promotionDell's website advertised a $discount if I used Dell financingI didI did not receive the discountIt is that simple Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] ***Our representative contacted the customer and dispatched a system exchangeOur records indicate the system has been delivered and the customer confirms receiptWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Revdex.com: I have reviewed the response and have lowered my expectations of Dell I will also terminate any further purchases since they embrace incompetence which the response reinforces Enjoy the money you stole from me, there will be no more! Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: Regards, [redacted] The internet still stops working and I have to reboot the computerI told Dell it was better but not rightI was told not to download anything so I don't know how the computer will act then the bottom line is this computer is not fix just patch
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently spoke to Ms [redacted] regarding her concernsMs [redacted] confirmed that she received the replacement system board and the issue has been resolvedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsPlease note that the order was being delayed due to product availability issuesOur representative worked with our order verification team to resolve the matterOur records show that the order# [redacted] was delivered to Mr [redacted] on December 11th, under FedEx tracking # [redacted] Our representative also followwith Mr [redacted] to confirm resolutionHis request for compensation was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear RevDex.com, I am writing on behalf of Dell Inc. in response to the rebuttal filed with your office by the customer. Dell Representative [redacted] has been in contact with Mr. [redacted] a new system exchange is being processed as an exception. The representative will continue to maintain ownership of the account until confirmation of receipt. The representative will update the customer once shipping information is available. The representative may be reached by emailing [redacted] @Dell.com Sincerely, Advanced Resolution Group FID # [redacted] Dell.
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and am hopeful they find resolution to my computer issues. Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:The credit memo was issued as a concession because they could not apply the price guarantee because I was to receive a 500$ gift card and the promotions were different. After speaking with several employees I was notified that finance rejected sending me the gift card. In addition, they can not find in there records the promotion on which they disqualified me for the price guarantee protection. Please have the appropriate department review the entirety of my order and when I placed and when they ended the promotion. Regards, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Dell has admitted that at no time did I owe any money for a computer that was purchased and returned defective. Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:The promotion was originally for $650 and a free TV. I was also told that there was no such sale for even $699 and receive a free TV on any of Dell's promotional offers. I ask the sales representative Mr. [redacted] to have a regional manager contact me to discuss and I have not received a response, I ask that they go back and review the recordings of our conversations I have had with representatives from his company and review the inconsistent responses. If the company is customer oriented they should at least allow me to pay them the difference if a mistake was made on my part, which is only $19. They are very much aware that a promotional offer was available and the fact that the initial representatives stated that this model computer had no such sale even for $699. Had this been clear from the first two representatives I could have returned the computer and TV before my son took them off to college and I could have easily reordered for $699 or purchased another manufacture product. Mr. [redacted] if you would put me in touch with a regional manager and have them review the initial conversations they will see my frustration and understand why I have resulted to this level of dissatisfaction. Your company states that the call are recorded and if they honestly review the conversations and do not see the misinformation their representatives made I will be glad to return the TV as soon as I can obtain it from my son. Regards, [redacted]
Dear RevDex.com, Thank you for the opportunity to address the correspondence submitted by Dr. [redacted] **. Customer expressed dissatisfaction with Dell service and support and wants a replacement product. We regret any dissatisfaction they may have... experienced and appreciate the feedback. Since the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistance. As per the terms of the Limited Hardware Warranty, the unit was serviced at the Depot and delivered to the customer on March 31, 2017 under FedEx tracking number [redacted] . Our representative also followed-up to verify that the replacement unit was received and functioning properly. Should the customer have any additional concerns regarding this case, they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Today’s Date: 12/01/2016Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer states concerns with placing an orderAt this time the agent has been unable to reach the customer nor has the customer responded to the agents correspondenceDell regrets any inconvenience caused and we ask the customer to contact the representative at [redacted] @Dell.com should they still require assistance.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:I had I death in the family and had to go out of town to resolve the issue witch took a week to doemail Dell and talked to themThe gentleman in question was advised I my email that he could reach me at different times in am and pmreceived call from him all weeki keep a call and e-mail log for such needs as this! As I am writing this I was going to e-mail the gentleman at Dell Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: The original sales person stated that the coupon was given for opening a Dell credit account, which I agreed to do If the fine print says differently, then I was lied to by the original sales person In addition, I was told by Ms [redacted] that I could use the original coupon AND that I would receive an additional $ I used the original coupon successfully, while on the phone with Ms [redacted] , only to have it canceled Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently spoke to Mr [redacted] regarding his concernsAs a gesture of goodwill and in the interest of customer satisfaction, our representative processed a product returnOur records show that the credit has been posted to the original form of paymentOur representative also followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I do not want to work or discuss anything with the person they have assignedHe was the person that called me back said he was the Corporate Person I would have to talk withHis English is hard to understand, and he also inferred I was lying about someone calling meI have the proof that I received a call, an I feel it is fair that they honor or make some reasonable offer not a 10% refund card, that I will have to use with their company only Regards, [redacted]
Today’s Date: 11/27/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceAt this time the agent has confirmed the credit has been completedWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] _ [redacted] @Dell.com Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative has been in contact with the customer and, per the out of warranty status of the system, respectfully denied the customer’s request for a replacement system Additional information was provided concerning out of warranty repair, however; Mr [redacted] has not responded to subsequent contact attemptsWe regret any dissatisfaction he may have experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Complaint: [redacted] I am rejecting this response because: you guys failed to fix the computer within the ORIGINAL manufacturer's warranty therefore, I will be taking legal action against Dell and MicrosoftI will take this to the next forum - providing the judge all my incident numbers of when I tried resolving the issuesYou failed to make an warranty exchanges/repairs, and have proven that even when escalated to INDIA EXECUTIVE TEAM, no type of resolution is offered, but to PAY for servicesDELL will lose the case and end up paying my attorneys' fees when my lawyer is done with this Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:Once again Dell replies with a standard denial that does not even address my complaintRead my complaintIt has nothing to do with asking for a promotional price on a product after Black Friday or any other dayIn fact, I bought the computer on Cyber MondayDuring the promotionDell's website advertised a $discount if I used Dell financingI didI did not receive the discountIt is that simple Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] ***Our representative contacted the customer and dispatched a system exchangeOur records indicate the system has been delivered and the customer confirms receiptWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Revdex.com: I have reviewed the response and have lowered my expectations of Dell I will also terminate any further purchases since they embrace incompetence which the response reinforces Enjoy the money you stole from me, there will be no more! Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: Regards, [redacted] The internet still stops working and I have to reboot the computerI told Dell it was better but not rightI was told not to download anything so I don't know how the computer will act then the bottom line is this computer is not fix just patch
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently spoke to Ms [redacted] regarding her concernsMs [redacted] confirmed that she received the replacement system board and the issue has been resolvedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsPlease note that the order was being delayed due to product availability issuesOur representative worked with our order verification team to resolve the matterOur records show that the order# [redacted] was delivered to Mr [redacted] on December 11th, under FedEx tracking # [redacted] Our representative also followwith Mr [redacted] to confirm resolutionHis request for compensation was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear RevDex.com, I am writing on behalf of Dell Inc. in response to the rebuttal filed with your office by the customer. Dell Representative [redacted] has been in contact with Mr. [redacted] a new system exchange is being processed as an exception. The representative will continue to maintain ownership of the account until confirmation of receipt. The representative will update the customer once shipping information is available. The representative may be reached by emailing [redacted] @Dell.com Sincerely, Advanced Resolution Group FID # [redacted] Dell.
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and am hopeful they find resolution to my computer issues. Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:The credit memo was issued as a concession because they could not apply the price guarantee because I was to receive a 500$ gift card and the promotions were different. After speaking with several employees I was notified that finance rejected sending me the gift card. In addition, they can not find in there records the promotion on which they disqualified me for the price guarantee protection. Please have the appropriate department review the entirety of my order and when I placed and when they ended the promotion. Regards, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Dell has admitted that at no time did I owe any money for a computer that was purchased and returned defective. Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:The promotion was originally for $650 and a free TV. I was also told that there was no such sale for even $699 and receive a free TV on any of Dell's promotional offers. I ask the sales representative Mr. [redacted] to have a regional manager contact me to discuss and I have not received a response, I ask that they go back and review the recordings of our conversations I have had with representatives from his company and review the inconsistent responses. If the company is customer oriented they should at least allow me to pay them the difference if a mistake was made on my part, which is only $19. They are very much aware that a promotional offer was available and the fact that the initial representatives stated that this model computer had no such sale even for $699. Had this been clear from the first two representatives I could have returned the computer and TV before my son took them off to college and I could have easily reordered for $699 or purchased another manufacture product. Mr. [redacted] if you would put me in touch with a regional manager and have them review the initial conversations they will see my frustration and understand why I have resulted to this level of dissatisfaction. Your company states that the call are recorded and if they honestly review the conversations and do not see the misinformation their representatives made I will be glad to return the TV as soon as I can obtain it from my son. Regards, [redacted]
Dear RevDex.com, Thank you for the opportunity to address the correspondence submitted by Dr. [redacted] **. Customer expressed dissatisfaction with Dell service and support and wants a replacement product. We regret any dissatisfaction they may have... experienced and appreciate the feedback. Since the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistance. As per the terms of the Limited Hardware Warranty, the unit was serviced at the Depot and delivered to the customer on March 31, 2017 under FedEx tracking number [redacted] . Our representative also followed-up to verify that the replacement unit was received and functioning properly. Should the customer have any additional concerns regarding this case, they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Today’s Date: 12/01/2016Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer states concerns with placing an orderAt this time the agent has been unable to reach the customer nor has the customer responded to the agents correspondenceDell regrets any inconvenience caused and we ask the customer to contact the representative at [redacted] @Dell.com should they still require assistance.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:I had I death in the family and had to go out of town to resolve the issue witch took a week to doemail Dell and talked to themThe gentleman in question was advised I my email that he could reach me at different times in am and pmreceived call from him all weeki keep a call and e-mail log for such needs as this! As I am writing this I was going to e-mail the gentleman at Dell Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: The original sales person stated that the coupon was given for opening a Dell credit account, which I agreed to do If the fine print says differently, then I was lied to by the original sales person In addition, I was told by Ms [redacted] that I could use the original coupon AND that I would receive an additional $ I used the original coupon successfully, while on the phone with Ms [redacted] , only to have it canceled Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently spoke to Mr [redacted] regarding his concernsAs a gesture of goodwill and in the interest of customer satisfaction, our representative processed a product returnOur records show that the credit has been posted to the original form of paymentOur representative also followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I do not want to work or discuss anything with the person they have assignedHe was the person that called me back said he was the Corporate Person I would have to talk withHis English is hard to understand, and he also inferred I was lying about someone calling meI have the proof that I received a call, an I feel it is fair that they honor or make some reasonable offer not a 10% refund card, that I will have to use with their company only Regards, [redacted]
Today’s Date: 11/27/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceAt this time the agent has confirmed the credit has been completedWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] _ [redacted] @Dell.com Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative has been in contact with the customer and, per the out of warranty status of the system, respectfully denied the customer’s request for a replacement system Additional information was provided concerning out of warranty repair, however; Mr [redacted] has not responded to subsequent contact attemptsWe regret any dissatisfaction he may have experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Complaint: [redacted] I am rejecting this response because: you guys failed to fix the computer within the ORIGINAL manufacturer's warranty therefore, I will be taking legal action against Dell and MicrosoftI will take this to the next forum - providing the judge all my incident numbers of when I tried resolving the issuesYou failed to make an warranty exchanges/repairs, and have proven that even when escalated to INDIA EXECUTIVE TEAM, no type of resolution is offered, but to PAY for servicesDELL will lose the case and end up paying my attorneys' fees when my lawyer is done with this Regards, [redacted] ***