Dear RevDex.com, I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission. A Dell representative, [redacted] has recently contacted the customer regarding... their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the RevDex.com’s feedback. [redacted] explained to the customer the price of the warranty was per year, not a onetime charge, but did offer a 10% rebate on the total order value. Should the customer wish to accept this offer she can contact our representative. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com. Dell now moves to close this matter regarding Incident ID: [redacted] . Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc.
Complaint: [redacted] I am rejecting this response because: Dell IncHas not yet addressed the complaintMy complain was with dell not shipping dirrectly to me in [redacted] There is a usps office here on baseThat is how the computer was shipped home and it is beyond my understanding how an international corperation is unable to ship internationallyIt also boggles the mind that dell would sell a computer to a company that is selling the computer to service members overseas and have no system in place to address these issues dirrectly and instead put the problem off on their customer requiring their customer to cover shipping costFrom my contact with dell one of their reps dirrected me to the warrenty paper work and highlighted that dell limits their warrenty to the usA warrenty that could not be viewed until after the computer was purchasedDell has greatly increased the shipping time by not shipping to me dirrectly and increased the cost of shipping all while attempting to avoid and delay on the issue Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has confirmed the customer has been credited for the price difference in the amount of $which went back to the customer’s original form of payment, his American Express Card Regarding the customer’s request for Dell to provide him with compensation in the form of some type of free hardware, such as 8GB or memory or a Solid State Hard Drive; this has been respectfully denied [redacted] has informed the customer if he believes there is a hardware problem with his system, she will be happy to send the system to the Dell Depot for a thorough examination and possible repair per the Terms and Conditions of the Hardware Warranty, however, at this time, the customer has declined the offer We invite the customer to contact [redacted] direct if they should need further assistance in the matter; Dell will be happy to reopen the case and have [redacted] assist the customer at that time Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. I had to contact my credit card company to initiate a dispute. The credit card company contacted Dell and resolved this issue. Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Customer expressed dissatisfaction with Dell service and support and wants a refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceIn the interest of customer satisfaction, product return is being processedFurthermore, as a gesture of goodwill, our representative offered a coupon; however, the customer declined the offerPlease note, Dell does not provide compensation for down time, time spent resolving an issue, lost business or applications, as the warranty covers hardware components, which fail during use and does not include any provisions for compensation, apart from replacing hardware components covered under the terms of Dell’s Limited Hardware Warranty (www.Dell.com/Warranty) Once the return has been completed, our representative will follwith the customerShould the customer have any additional concerns regarding this case, they can reach out to our representative at [redacted] _ [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submission Dell representative, [redacted] has been in contact with the customer regarding their technical concernsSince the customer has purchased the system from a third party, [redacted] let the customer know Dell needs proof of purchase, so the system ownership can be transferred to the customerOnce [redacted] has proof of purchase, they will arrange for the customer to send their system to the Dell Depot for repair [redacted] has not heard back from the customer after numerous attempts by Dell to reach the customerThe customer has [redacted] ’s contact information should they change their mind and decide to work with Dell on their concernsDell will be happy to reopen the case at that time to assist the customerSincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Complaint: [redacted] I am rejecting this response because:Previous Revdex.comComplaint # [redacted] They sent me the replacement but I'm no longer turn on this replacement oneI tried to [redacted] but he did not reply my email so I called Dell Advantage Solution Department , they tried to not help me to transfer to someone that can help mePlease send me the working Alienware 17Rreplacement one or refund $1,to cover my loss Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: No persons from DELL ever contacted me at all I got a email from you and I answered very fastI am very displeased with the Company I am a good customer as well I want a replacement unit and they can have the unit back period I am going to make complaints on this issue till someone contacts me from a US Based DELL center if they even have one????????? I want this resolve this Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has provided the customer with a system exchange Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
A Dell representative is continuing to work with Mr [redacted] to achieve an amicable resolution for his concernsOur representative may be contacted directly via e-mail at [redacted] @Dell.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution will never change on the part of DellIt is just a waste of time and effort to expect a reasonable answer / resolution from this company - unfortunately, close this dispute, I will just have to eat the $owed me Regards, [redacted] ***
A Dell representative contacted Mr [redacted] and is working with him to achieve an amicable resolution for his concernsUnit is being sent to depot for serviceOur representative may be contacted directly by e-mail at [redacted] @Dell.com
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a promotional gift card We regret any miscommunication which may have occurred and appreciate the feedback.Dell representatives will not make unsolicited outbound sales calls to request confidential information We are aware that unauthorized callers are using the Dell company name and those of our business partners to potentially coerce customers into making fraudulent payments in return for unsolicited support This is recognized as an on-going industry wide issue when unsolicited calls come from individuals using a variety of company names We would request that the customer report such callers to the FTCSince the date of the submission, a Dell representative contacted the customer to provide assistance and it appears the customer’s promotional gift card was sent to the incorrect e-mail address Subsequently, our representative obtained the correct information and the customer has indicated the gift card has been received The customer may contact our representative at [redacted] @Dell.com for any further assistance they may need regarding this matterSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Our representative, [redacted] , contacted Mr [redacted] and dispatched onsite serviceOur records indicate the service has been completed and Mr [redacted] confirms the issue has been resolvedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell Experience [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] , made multiple attempts by telephone and e-mail to contact the customer to discuss their concerns and, to date, there has been no response to the messages left by the representative Should the customer still need assistance, we ask that they contact our representative at [redacted] @Dell.com for any further assistance they may need regarding this matter Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:I am awaiting an acknowledgement, in writing, of the problem of not sending any notices, responses, or sending a written confirmation of anythingSee the original complaint for all the difficulties I encountered with themWhy did it take a complaint to the Revdex.com to get them to respond at all? Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:This is my second Revdex.com complaint to DellI bought an Alienware Ron May and I did file a complain to Dell on May due to overheating and the quality of my new Alienware systemDell did agree to replace to a new Alienware system, but there was same problems againI had to sent it back to Dell to let them replaced the motherboard to fixed the overheating problemHowever, when I received my laptop back, they did not connect keyboard to motherboard so I had to send it back againEverything is good til this week,I don't know why when I shut down the system, the AlienFX light is not automatically turn off so I have to press the power button to force it turn off manuallySo I called Alienware tech support to asked them why and they did diagnostic my laptop everythingThey concluded that my laptop is having a problem with my video card so they asked to me send this laptop back to them to fix it againI asked them to replace my laptop to a new one but they refused it because they did already send me a replacement on the previous systemThey did only give me options, one is refund me the money and other one is send this laptop back to Dell Center to fix itI do not want my money back since I don't want to waste my time to find another new laptopSince this laptop is having a very bad quality control and Dell tried to avoid give me a new replacement due to their faultI want to Dell to give me a new one and I want Dell to improve and check on the quality control before sending a new system to their customerHere is my Alieware Rservice tag : [redacted] and the current case number is [redacted] .I want to Dell to give me a new one and I want Dell to improve and check on the quality control before sending a new system to their customer Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]
Dear RevDex.com, I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission. A Dell representative, [redacted] has recently contacted the customer regarding... their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the RevDex.com’s feedback. [redacted] explained to the customer the price of the warranty was per year, not a onetime charge, but did offer a 10% rebate on the total order value. Should the customer wish to accept this offer she can contact our representative. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com. Dell now moves to close this matter regarding Incident ID: [redacted] . Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc.
Complaint: [redacted] I am rejecting this response because: Dell IncHas not yet addressed the complaintMy complain was with dell not shipping dirrectly to me in [redacted] There is a usps office here on baseThat is how the computer was shipped home and it is beyond my understanding how an international corperation is unable to ship internationallyIt also boggles the mind that dell would sell a computer to a company that is selling the computer to service members overseas and have no system in place to address these issues dirrectly and instead put the problem off on their customer requiring their customer to cover shipping costFrom my contact with dell one of their reps dirrected me to the warrenty paper work and highlighted that dell limits their warrenty to the usA warrenty that could not be viewed until after the computer was purchasedDell has greatly increased the shipping time by not shipping to me dirrectly and increased the cost of shipping all while attempting to avoid and delay on the issue Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has confirmed the customer has been credited for the price difference in the amount of $which went back to the customer’s original form of payment, his American Express Card Regarding the customer’s request for Dell to provide him with compensation in the form of some type of free hardware, such as 8GB or memory or a Solid State Hard Drive; this has been respectfully denied [redacted] has informed the customer if he believes there is a hardware problem with his system, she will be happy to send the system to the Dell Depot for a thorough examination and possible repair per the Terms and Conditions of the Hardware Warranty, however, at this time, the customer has declined the offer We invite the customer to contact [redacted] direct if they should need further assistance in the matter; Dell will be happy to reopen the case and have [redacted] assist the customer at that time Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. I had to contact my credit card company to initiate a dispute. The credit card company contacted Dell and resolved this issue. Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Customer expressed dissatisfaction with Dell service and support and wants a refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceIn the interest of customer satisfaction, product return is being processedFurthermore, as a gesture of goodwill, our representative offered a coupon; however, the customer declined the offerPlease note, Dell does not provide compensation for down time, time spent resolving an issue, lost business or applications, as the warranty covers hardware components, which fail during use and does not include any provisions for compensation, apart from replacing hardware components covered under the terms of Dell’s Limited Hardware Warranty (www.Dell.com/Warranty) Once the return has been completed, our representative will follwith the customerShould the customer have any additional concerns regarding this case, they can reach out to our representative at [redacted] _ [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because Dell did not help me with something that is clearly their fault Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submission Dell representative, [redacted] has been in contact with the customer regarding their technical concernsSince the customer has purchased the system from a third party, [redacted] let the customer know Dell needs proof of purchase, so the system ownership can be transferred to the customerOnce [redacted] has proof of purchase, they will arrange for the customer to send their system to the Dell Depot for repair [redacted] has not heard back from the customer after numerous attempts by Dell to reach the customerThe customer has [redacted] ’s contact information should they change their mind and decide to work with Dell on their concernsDell will be happy to reopen the case at that time to assist the customerSincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Complaint: [redacted] I am rejecting this response because:Previous Revdex.comComplaint # [redacted] They sent me the replacement but I'm no longer turn on this replacement oneI tried to [redacted] but he did not reply my email so I called Dell Advantage Solution Department , they tried to not help me to transfer to someone that can help mePlease send me the working Alienware 17Rreplacement one or refund $1,to cover my loss Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: No persons from DELL ever contacted me at all I got a email from you and I answered very fastI am very displeased with the Company I am a good customer as well I want a replacement unit and they can have the unit back period I am going to make complaints on this issue till someone contacts me from a US Based DELL center if they even have one????????? I want this resolve this Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has provided the customer with a system exchange Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
A Dell representative is continuing to work with Mr [redacted] to achieve an amicable resolution for his concernsOur representative may be contacted directly via e-mail at [redacted] @Dell.com
Complaint: [redacted] I am rejecting this response because: Refund has not been verified by bank Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution will never change on the part of DellIt is just a waste of time and effort to expect a reasonable answer / resolution from this company - unfortunately, close this dispute, I will just have to eat the $owed me Regards, [redacted] ***
A Dell representative contacted Mr [redacted] and is working with him to achieve an amicable resolution for his concernsUnit is being sent to depot for serviceOur representative may be contacted directly by e-mail at [redacted] @Dell.com
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a promotional gift card We regret any miscommunication which may have occurred and appreciate the feedback.Dell representatives will not make unsolicited outbound sales calls to request confidential information We are aware that unauthorized callers are using the Dell company name and those of our business partners to potentially coerce customers into making fraudulent payments in return for unsolicited support This is recognized as an on-going industry wide issue when unsolicited calls come from individuals using a variety of company names We would request that the customer report such callers to the FTCSince the date of the submission, a Dell representative contacted the customer to provide assistance and it appears the customer’s promotional gift card was sent to the incorrect e-mail address Subsequently, our representative obtained the correct information and the customer has indicated the gift card has been received The customer may contact our representative at [redacted] @Dell.com for any further assistance they may need regarding this matterSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Our representative, [redacted] , contacted Mr [redacted] and dispatched onsite serviceOur records indicate the service has been completed and Mr [redacted] confirms the issue has been resolvedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell Experience [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] , made multiple attempts by telephone and e-mail to contact the customer to discuss their concerns and, to date, there has been no response to the messages left by the representative Should the customer still need assistance, we ask that they contact our representative at [redacted] @Dell.com for any further assistance they may need regarding this matter Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:I am awaiting an acknowledgement, in writing, of the problem of not sending any notices, responses, or sending a written confirmation of anythingSee the original complaint for all the difficulties I encountered with themWhy did it take a complaint to the Revdex.com to get them to respond at all? Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:This is my second Revdex.com complaint to DellI bought an Alienware Ron May and I did file a complain to Dell on May due to overheating and the quality of my new Alienware systemDell did agree to replace to a new Alienware system, but there was same problems againI had to sent it back to Dell to let them replaced the motherboard to fixed the overheating problemHowever, when I received my laptop back, they did not connect keyboard to motherboard so I had to send it back againEverything is good til this week,I don't know why when I shut down the system, the AlienFX light is not automatically turn off so I have to press the power button to force it turn off manuallySo I called Alienware tech support to asked them why and they did diagnostic my laptop everythingThey concluded that my laptop is having a problem with my video card so they asked to me send this laptop back to them to fix it againI asked them to replace my laptop to a new one but they refused it because they did already send me a replacement on the previous systemThey did only give me options, one is refund me the money and other one is send this laptop back to Dell Center to fix itI do not want my money back since I don't want to waste my time to find another new laptopSince this laptop is having a very bad quality control and Dell tried to avoid give me a new replacement due to their faultI want to Dell to give me a new one and I want Dell to improve and check on the quality control before sending a new system to their customerHere is my Alieware Rservice tag : [redacted] and the current case number is [redacted] .I want to Dell to give me a new one and I want Dell to improve and check on the quality control before sending a new system to their customer Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]