Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution will never change on the part of DellIt is just a waste of time and effort to expect a reasonable answer / resolution from this company - unfortunately, close this dispute, I will just have to eat the $owed me Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:We sent back the computer that never worked, have not heard anything from the company, this marks almost months since the computer ceased to function and the time that they have taken it backI was able to ascertain that the problem was with the motherboard in the first minutes, it shouldn't take the company that longAs I have mentioned, we've sent the broken computer back, it has yet to be even discussed with either my mother or me Regards, [redacted] , [redacted] ***
Complaint: [redacted] I am rejecting this response because:Previous Revdex.comComplaint # [redacted] They sent me the replacement but I'm no longer turn on this replacement oneI tried to [redacted] but he did not reply my email so I called Dell Advantage Solution Department , they tried to not help me to transfer to someone that can help mePlease send me the working Alienware 17Rreplacement one or refund $1,to cover my loss Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: No persons from DELL ever contacted me at all I got a email from you and I answered very fastI am very displeased with the Company I am a good customer as well I want a replacement unit and they can have the unit back period I am going to make complaints on this issue till someone contacts me from a US Based DELL center if they even have one????????? I want this resolve this Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a promotional gift card We regret any miscommunication which may have occurred and appreciate the feedback.Dell representatives will not make unsolicited outbound sales calls to request confidential information We are aware that unauthorized callers are using the Dell company name and those of our business partners to potentially coerce customers into making fraudulent payments in return for unsolicited support This is recognized as an on-going industry wide issue when unsolicited calls come from individuals using a variety of company names We would request that the customer report such callers to the FTCSince the date of the submission, a Dell representative contacted the customer to provide assistance and it appears the customer’s promotional gift card was sent to the incorrect e-mail address Subsequently, our representative obtained the correct information and the customer has indicated the gift card has been received The customer may contact our representative at [redacted] @Dell.com for any further assistance they may need regarding this matterSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Apparently Dell loves to have foreigners screw them up because I am an American and I know how to read now I am going to post the links again thy are called Dell [redacted] Computer went black [redacted] Dell laptop went blank [redacted] the Youtube videos.I took after a Dell so called corporation guy claimed to be trying to do something with the laptop now in America we call these videos proof that someone damaged my laptop which would be you dell Your company needs to fix it and stop playing the dumb card Dell has sold retailers and thousands of customers defectives computers and laptops don't get me started with watching videos or listening to music when you pause it and press play the volume blast all the way up and you can't turn the volume down on the player only on the computer or laptopDo you know how many people loose hearingMy computer is a defective compute from DellIt freezes, Black Out, Volume Blast Super Loud, Slower Speed, Web Pages Act Up, Mouse Stops Working and ECTI can go on and on about how this Dell Laptop is so dangerous and defective that the Government should have it banned from storesI need this laptop for school which is a Dell computer but I can't use it if it's acting up and know I know why thousands of kids in school fail each year because they are using Dell computers and laptops it all makes sense teachers don't know how to fix your messed up computers because mines did not in High School and I almost failedYour company is doing so much wrong to make write for it I want what I asked for when the Revdex.com first sent you this complaint I should get a petition sign to get sent to the White House so they can further investigate these dangerous laptops and computers I want everyone to know how Dell is selling defective dangerous computers and laptops to kids all around the world and adults I can do a video and show you how unsafe my laptop is you guys should rechecked these computers and laptops and have them respected like rechecked Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell’s response We regret any miscommunication which may have occurred and appreciate the feedback As indicated in Dell’s Terms of Sale, Dell strives to communicate accurate pricing and product information but will not be held responsible for any pricing, typographical, or other errors in such communications Since the date of the original submission, a Dell representative contacted the customer to explain what happen and offer assistance in returning the monitor stand should the customer want a refund The customer requested two free monitors be sent which our representative denied Our representative, for customer satisfaction reasons, offered a ten percent (10%) refund should the customer elect to purchase the two monitors which the customer declined Dell will not be offering any additional concessions and no further attempt has been made to reach the customer regarding this case Our agent remains available, should the customer wish to discuss this matter further however there will be no change to this response.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
A Dell representative contacted Mr [redacted] and is working with him to achieve an amicable resolution for his concernsUnit is being sent to depot for serviceOur representative may be contacted directly by e-mail at [redacted] @Dell.com
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submission Dell representative, [redacted] has been in contact with the customer regarding their technical concernsSince the customer has purchased the system from a third party, [redacted] let the customer know Dell needs proof of purchase, so the system ownership can be transferred to the customerOnce [redacted] has proof of purchase, they will arrange for the customer to send their system to the Dell Depot for repair [redacted] has not heard back from the customer after numerous attempts by Dell to reach the customerThe customer has [redacted] ’s contact information should they change their mind and decide to work with Dell on their concernsDell will be happy to reopen the case at that time to assist the customerSincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Complaint: [redacted] I am rejecting this response because:It is troubling that Dell continues to deny it ever offered the $promotion when I've sent screenshots and shown that other customers are also complaining about Dell failing to follow through on their obligation It is laughable that Dell continues to imply that I'm referring to a deal from a third party website when the screenshots I've provided are adequate evidence that it was a deal Dell offered, no matter how I became aware of the promotion At this point we have to accept the fact that Dell used the age old "bait and switch" marketing gimmick to fool customers into purchasing through them rather than the plethora of other companies who were also offering this television on discount during the black Friday shopping season Revdex.com representatives, it is obvious that Dell will continue fall short of their obligation in this matter There is not much sense in continuing the back and forth, however, I remain unsatisfied with their final answer Please mark this case as you deem it deserves Regards, [redacted]
Dear Revdex.com, Thank you for providing a copy of the customer’s submissionCustomer expressed dissatisfaction with communication and processing expectations for a recent Dell orderDell realizes situations such as this can be disappointing for our customers; we truly do apologize Please understand, Dell makes every effort to avoid errors, but there are times when an error may occur and it is for this reason we reserve the right to deny the processing of any orders arising from pricing or other errorsIn fact, our published policies communicate the fact that "Dell is not responsible for pricing, typographical, or other errors, in any offer by Dell” We appreciate the customer taking the time to bring this observation to our attentionWe are sorry, but we are unable to honor the wrong priceWe have confirmed that the credit has been applied to the account and no interest charges were applied to the Dell Financial AccountIf the customer has further questions or concerns please email [redacted] @Dell.com Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants her computer repaired We regret any dissatisfaction she may have experienced and appreciate the feedback All of Dell’s technical representatives, regardless of location, utilize the same tools and processes to resolve customer issues As Dell is a global company, our representatives are located in different geographical locations and we do not have a policy in place under which the customer can be provided representative contact from a specific locationPer the terms and conditions of Dell’s Limited Hardware Warranty, to distinguish between software and hardware problems and determine whether and what part dispatches might be necessary, Dell requires telephone-based troubleshooting steps be performed with a Dell representative prior to rendering warranty serviceSince the date of the submission, a Dell representative contacted the customer to discuss her concerns A service dispatch was in process and the USB port issue was resolvedThe customer indicated she was having a problem with the card reader Our representative attempted to contact the customer multiple times by phone and e-mail however, to date, the customer has not responded to our representative’s follow up contact attempts Should she still need assistance, we ask that she contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] apologized for the customer’s order being cancelled and offered a 10% credit if the customer wished to reorder the item Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Dell IncHas not yet addressed the complaintMy complain was with dell not shipping dirrectly to me in [redacted] There is a usps office here on baseThat is how the computer was shipped home and it is beyond my understanding how an international corperation is unable to ship internationallyIt also boggles the mind that dell would sell a computer to a company that is selling the computer to service members overseas and have no system in place to address these issues dirrectly and instead put the problem off on their customer requiring their customer to cover shipping costFrom my contact with dell one of their reps dirrected me to the warrenty paper work and highlighted that dell limits their warrenty to the usA warrenty that could not be viewed until after the computer was purchasedDell has greatly increased the shipping time by not shipping to me dirrectly and increased the cost of shipping all while attempting to avoid and delay on the issue Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell in response to your Revdex.com Rebuttal regarding continued problemsOur records do not reflect that the customer contacted us as she claim before the warranty expiredDells position on this will not change Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
A Dell representative is continuing to work with Mr [redacted] to achieve an amicable resolution for his concernsOur representative may be contacted directly via e-mail at [redacted] @Dell.com
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a free gaming keyboard he requested from Dell We regret any miscommunication which may have occurred and appreciate the feedback Dell randomly records telephone calls for quality assurance purposes and these recordings would not be available to review for any other purposeWhen a customer purchases a Dell product from a third party vendor, it is up to the customer to determine if he is satisfied with the configuration of the computer purchase and any concerns should be addressed with the third party Dell policy would not allow our representatives to provide free accessories for Dell products purchased from a third party Since the date of the submission, a Dell representative contacted the customer to discuss his concerns Our representative denied the customer’s request for a gaming keyboard however, as a one-time gesture for customer satisfaction reasons, provided a concession coupon that he can use toward a future purchase from Dell We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concernsThe representative worked with our account verification team to resolve the matterOur records show that the credits for order# [redacted] and [redacted] have been posted to the original form of paymentOur representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:I am awaiting an acknowledgement, in writing, of the problem of not sending any notices, responses, or sending a written confirmation of anythingSee the original complaint for all the difficulties I encountered with themWhy did it take a complaint to the Revdex.com to get them to respond at all? Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution will never change on the part of DellIt is just a waste of time and effort to expect a reasonable answer / resolution from this company - unfortunately, close this dispute, I will just have to eat the $owed me Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:We sent back the computer that never worked, have not heard anything from the company, this marks almost months since the computer ceased to function and the time that they have taken it backI was able to ascertain that the problem was with the motherboard in the first minutes, it shouldn't take the company that longAs I have mentioned, we've sent the broken computer back, it has yet to be even discussed with either my mother or me Regards, [redacted] , [redacted] ***
Complaint: [redacted] I am rejecting this response because:Previous Revdex.comComplaint # [redacted] They sent me the replacement but I'm no longer turn on this replacement oneI tried to [redacted] but he did not reply my email so I called Dell Advantage Solution Department , they tried to not help me to transfer to someone that can help mePlease send me the working Alienware 17Rreplacement one or refund $1,to cover my loss Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: No persons from DELL ever contacted me at all I got a email from you and I answered very fastI am very displeased with the Company I am a good customer as well I want a replacement unit and they can have the unit back period I am going to make complaints on this issue till someone contacts me from a US Based DELL center if they even have one????????? I want this resolve this Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Refund has not been verified by bank Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a promotional gift card We regret any miscommunication which may have occurred and appreciate the feedback.Dell representatives will not make unsolicited outbound sales calls to request confidential information We are aware that unauthorized callers are using the Dell company name and those of our business partners to potentially coerce customers into making fraudulent payments in return for unsolicited support This is recognized as an on-going industry wide issue when unsolicited calls come from individuals using a variety of company names We would request that the customer report such callers to the FTCSince the date of the submission, a Dell representative contacted the customer to provide assistance and it appears the customer’s promotional gift card was sent to the incorrect e-mail address Subsequently, our representative obtained the correct information and the customer has indicated the gift card has been received The customer may contact our representative at [redacted] @Dell.com for any further assistance they may need regarding this matterSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Apparently Dell loves to have foreigners screw them up because I am an American and I know how to read now I am going to post the links again thy are called Dell [redacted] Computer went black [redacted] Dell laptop went blank [redacted] the Youtube videos.I took after a Dell so called corporation guy claimed to be trying to do something with the laptop now in America we call these videos proof that someone damaged my laptop which would be you dell Your company needs to fix it and stop playing the dumb card Dell has sold retailers and thousands of customers defectives computers and laptops don't get me started with watching videos or listening to music when you pause it and press play the volume blast all the way up and you can't turn the volume down on the player only on the computer or laptopDo you know how many people loose hearingMy computer is a defective compute from DellIt freezes, Black Out, Volume Blast Super Loud, Slower Speed, Web Pages Act Up, Mouse Stops Working and ECTI can go on and on about how this Dell Laptop is so dangerous and defective that the Government should have it banned from storesI need this laptop for school which is a Dell computer but I can't use it if it's acting up and know I know why thousands of kids in school fail each year because they are using Dell computers and laptops it all makes sense teachers don't know how to fix your messed up computers because mines did not in High School and I almost failedYour company is doing so much wrong to make write for it I want what I asked for when the Revdex.com first sent you this complaint I should get a petition sign to get sent to the White House so they can further investigate these dangerous laptops and computers I want everyone to know how Dell is selling defective dangerous computers and laptops to kids all around the world and adults I can do a video and show you how unsafe my laptop is you guys should rechecked these computers and laptops and have them respected like rechecked Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell’s response We regret any miscommunication which may have occurred and appreciate the feedback As indicated in Dell’s Terms of Sale, Dell strives to communicate accurate pricing and product information but will not be held responsible for any pricing, typographical, or other errors in such communications Since the date of the original submission, a Dell representative contacted the customer to explain what happen and offer assistance in returning the monitor stand should the customer want a refund The customer requested two free monitors be sent which our representative denied Our representative, for customer satisfaction reasons, offered a ten percent (10%) refund should the customer elect to purchase the two monitors which the customer declined Dell will not be offering any additional concessions and no further attempt has been made to reach the customer regarding this case Our agent remains available, should the customer wish to discuss this matter further however there will be no change to this response.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
A Dell representative contacted Mr [redacted] and is working with him to achieve an amicable resolution for his concernsUnit is being sent to depot for serviceOur representative may be contacted directly by e-mail at [redacted] @Dell.com
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submission Dell representative, [redacted] has been in contact with the customer regarding their technical concernsSince the customer has purchased the system from a third party, [redacted] let the customer know Dell needs proof of purchase, so the system ownership can be transferred to the customerOnce [redacted] has proof of purchase, they will arrange for the customer to send their system to the Dell Depot for repair [redacted] has not heard back from the customer after numerous attempts by Dell to reach the customerThe customer has [redacted] ’s contact information should they change their mind and decide to work with Dell on their concernsDell will be happy to reopen the case at that time to assist the customerSincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Complaint: [redacted] I am rejecting this response because:It is troubling that Dell continues to deny it ever offered the $promotion when I've sent screenshots and shown that other customers are also complaining about Dell failing to follow through on their obligation It is laughable that Dell continues to imply that I'm referring to a deal from a third party website when the screenshots I've provided are adequate evidence that it was a deal Dell offered, no matter how I became aware of the promotion At this point we have to accept the fact that Dell used the age old "bait and switch" marketing gimmick to fool customers into purchasing through them rather than the plethora of other companies who were also offering this television on discount during the black Friday shopping season Revdex.com representatives, it is obvious that Dell will continue fall short of their obligation in this matter There is not much sense in continuing the back and forth, however, I remain unsatisfied with their final answer Please mark this case as you deem it deserves Regards, [redacted]
Dear Revdex.com, Thank you for providing a copy of the customer’s submissionCustomer expressed dissatisfaction with communication and processing expectations for a recent Dell orderDell realizes situations such as this can be disappointing for our customers; we truly do apologize Please understand, Dell makes every effort to avoid errors, but there are times when an error may occur and it is for this reason we reserve the right to deny the processing of any orders arising from pricing or other errorsIn fact, our published policies communicate the fact that "Dell is not responsible for pricing, typographical, or other errors, in any offer by Dell” We appreciate the customer taking the time to bring this observation to our attentionWe are sorry, but we are unable to honor the wrong priceWe have confirmed that the credit has been applied to the account and no interest charges were applied to the Dell Financial AccountIf the customer has further questions or concerns please email [redacted] @Dell.com Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants her computer repaired We regret any dissatisfaction she may have experienced and appreciate the feedback All of Dell’s technical representatives, regardless of location, utilize the same tools and processes to resolve customer issues As Dell is a global company, our representatives are located in different geographical locations and we do not have a policy in place under which the customer can be provided representative contact from a specific locationPer the terms and conditions of Dell’s Limited Hardware Warranty, to distinguish between software and hardware problems and determine whether and what part dispatches might be necessary, Dell requires telephone-based troubleshooting steps be performed with a Dell representative prior to rendering warranty serviceSince the date of the submission, a Dell representative contacted the customer to discuss her concerns A service dispatch was in process and the USB port issue was resolvedThe customer indicated she was having a problem with the card reader Our representative attempted to contact the customer multiple times by phone and e-mail however, to date, the customer has not responded to our representative’s follow up contact attempts Should she still need assistance, we ask that she contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] apologized for the customer’s order being cancelled and offered a 10% credit if the customer wished to reorder the item Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Dell IncHas not yet addressed the complaintMy complain was with dell not shipping dirrectly to me in [redacted] There is a usps office here on baseThat is how the computer was shipped home and it is beyond my understanding how an international corperation is unable to ship internationallyIt also boggles the mind that dell would sell a computer to a company that is selling the computer to service members overseas and have no system in place to address these issues dirrectly and instead put the problem off on their customer requiring their customer to cover shipping costFrom my contact with dell one of their reps dirrected me to the warrenty paper work and highlighted that dell limits their warrenty to the usA warrenty that could not be viewed until after the computer was purchasedDell has greatly increased the shipping time by not shipping to me dirrectly and increased the cost of shipping all while attempting to avoid and delay on the issue Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell in response to your Revdex.com Rebuttal regarding continued problemsOur records do not reflect that the customer contacted us as she claim before the warranty expiredDells position on this will not change Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
A Dell representative is continuing to work with Mr [redacted] to achieve an amicable resolution for his concernsOur representative may be contacted directly via e-mail at [redacted] @Dell.com
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a free gaming keyboard he requested from Dell We regret any miscommunication which may have occurred and appreciate the feedback Dell randomly records telephone calls for quality assurance purposes and these recordings would not be available to review for any other purposeWhen a customer purchases a Dell product from a third party vendor, it is up to the customer to determine if he is satisfied with the configuration of the computer purchase and any concerns should be addressed with the third party Dell policy would not allow our representatives to provide free accessories for Dell products purchased from a third party Since the date of the submission, a Dell representative contacted the customer to discuss his concerns Our representative denied the customer’s request for a gaming keyboard however, as a one-time gesture for customer satisfaction reasons, provided a concession coupon that he can use toward a future purchase from Dell We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concernsThe representative worked with our account verification team to resolve the matterOur records show that the credits for order# [redacted] and [redacted] have been posted to the original form of paymentOur representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:I am awaiting an acknowledgement, in writing, of the problem of not sending any notices, responses, or sending a written confirmation of anythingSee the original complaint for all the difficulties I encountered with themWhy did it take a complaint to the Revdex.com to get them to respond at all? Regards, [redacted] ***