Revdex.com:I received the refund so all is good nowThanks I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] **Customer expressed dissatisfaction with communication and processing expectations for their Dell order and wants it expeditedWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistancePlease note that order number [redacted] is being delayed due to product availability issuesHowever, product is expected to be in-stock by February 26, Furthermore, the customer was given the option of waiting for the part or canceling the orderCustomer refused cancellation and elected to waitShould Mr [redacted] have any additional concerns regarding this case, he can reach out to our representative at [redacted] Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because: This is taking way too long for something very simpleI have provided proof and examples of doing it before Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:The emai sent by the company to you is a complete lieThe rep asked for the item number looked it up saw it was still coming up at a member price which they said was a out of stock then said it was a glitch which is shown in the attached online chat copiesThe rep that called after I filed my complaint did not offer me the exact item at the $price when he saw it was still coming up $when you add it to the basket he tried to get me to accept a different package being advertised at $This was days later he contacted me if it was a glitch why was it not fixed and why was he still telling me that it was showing up to him as $I'm almost certain if you go on the site it still says $I did purchase another bundle only because they wouldn't honor their price of what was being clearly still advertised that is why I have requested a gift card to purchase the game I should have received in the first placeI also have the email the phone rep sent me saying sorry we can't help you but I could only do four attachments and the chat had more info on what happened Regards, [redacted] ***
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative contacted the customer regarding the issues described in her correspondenceA credit has been processed and will be applied to the original form of payment We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative remains available and may be contacted directly via email at [redacted] @Dell.comSincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative informed her that Black Friday promotions have expiredOur representative also informed her about our marketing vehicles, which include messaging that promotional offerings are subject to change and may be limited to quantities on handHer request for promotional price was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by email at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] The following is a copy of he email I sent to [redacted] @Dell.com."I want to resolve the issue.I was offered $off a dell laptop.Simply provide me with $off of any laptop near the price of the original orderI believe the coupon was for a laptop in the $price range.I hope this will settle this problem with Dell.Thanks, ***"----------I will await his reply by email Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently made multiple attempts to reach Ms***; however, has not been able to discuss the contents of her correspondenceWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by email at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:Either Del themselves or [redacted] are ereaponsible for sending a broken, and attempted repaired, computer to a customerNeither of them want to take responsibility for the broken computer and co ti is to send me back to the other Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDells position remains the same and no further contact will be madeTo distinguish between software and hardware problems and determine whether and what part dispatches might be necessary, Dell requires telephone-based troubleshooting steps be performed with a Dell representative prior to dispatching serviceThe customer declined the assistance by our offer to troubleshootShould he reconsider and agree to troubleshoot, he may contact Dell’s technical support representatives at ###-###-####Alternatively, should he want assistance from the representative assigned to assist with her submission, we ask that he contact the representative at [redacted] @Dell.com for any further assistance she may need regarding this matter Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] Thank you so much for your help.I deeply appreciate it Sincerely,yours [redacted]
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by [redacted] A Dell representative recently made multiple attempts to reach [redacted] ; however, has not been able to discuss the contents of her correspondenceWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by email at [redacted] , in case [redacted] has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Dr [redacted] A Dell representative recently contacted Dr [redacted] regarding his concerns and explained the terms of the limited hardware warranty www.Dell.com/WarrantyIn the interest of customer satisfaction, a replacement unit was processed, which was delivered on March 23, under FedEx Tracking number [redacted] We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s limited hardware warranty and our other policiesShould he have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submissionA Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has helped to expedite the customer’s order as much as possible and the customer has now received it Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:This is a copy of the email I sent to [redacted] Rao....she and the staff over there, still dont comprehend the damage, they have cost usa refund of the cost of the laptop is UNACCEPTABLE!!!!YOU STILL CANT FOLLOW INSTRUCTIONS,CAN YOU? Did I tell you NOT to contact me, and to contact our counsel? And apparently, one of your bosses, can’t even get my name correct.I demand, and I am tired of asking, that you have [redacted] ***, or one of his immediate staff call me We are still proceeding with a breach of contract against you and your company so you pass that information onYou think that refunding me, the original cost of the laptop, is going to cover the additional 25,in losses? LMAO, nice try Regards, [redacted]
BBB Complaint ID: [redacted] Dear RevDex.com, I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission. A Dell representative,... [redacted] has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the RevDex.com’s feedback. [redacted] has confirmed the customer’s refund check has been mailed to him. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: [redacted] . Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] It took so long (two months) and I almost gave up, but this resolution is satisfactory to me Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:We last spoke on February and you advised me to wait up to days for my refund from Dell The credit was issued on February I have not received a refund Thank you in advance for your assistance Regards, [redacted]
Revdex.com:I received the refund so all is good nowThanks I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] **Customer expressed dissatisfaction with communication and processing expectations for their Dell order and wants it expeditedWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistancePlease note that order number [redacted] is being delayed due to product availability issuesHowever, product is expected to be in-stock by February 26, Furthermore, the customer was given the option of waiting for the part or canceling the orderCustomer refused cancellation and elected to waitShould Mr [redacted] have any additional concerns regarding this case, he can reach out to our representative at [redacted] Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because: This is taking way too long for something very simpleI have provided proof and examples of doing it before Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:The emai sent by the company to you is a complete lieThe rep asked for the item number looked it up saw it was still coming up at a member price which they said was a out of stock then said it was a glitch which is shown in the attached online chat copiesThe rep that called after I filed my complaint did not offer me the exact item at the $price when he saw it was still coming up $when you add it to the basket he tried to get me to accept a different package being advertised at $This was days later he contacted me if it was a glitch why was it not fixed and why was he still telling me that it was showing up to him as $I'm almost certain if you go on the site it still says $I did purchase another bundle only because they wouldn't honor their price of what was being clearly still advertised that is why I have requested a gift card to purchase the game I should have received in the first placeI also have the email the phone rep sent me saying sorry we can't help you but I could only do four attachments and the chat had more info on what happened Regards, [redacted] ***
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative contacted the customer regarding the issues described in her correspondenceA credit has been processed and will be applied to the original form of payment We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative remains available and may be contacted directly via email at [redacted] @Dell.comSincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative informed her that Black Friday promotions have expiredOur representative also informed her about our marketing vehicles, which include messaging that promotional offerings are subject to change and may be limited to quantities on handHer request for promotional price was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by email at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] The following is a copy of he email I sent to [redacted] @Dell.com."I want to resolve the issue.I was offered $off a dell laptop.Simply provide me with $off of any laptop near the price of the original orderI believe the coupon was for a laptop in the $price range.I hope this will settle this problem with Dell.Thanks, ***"----------I will await his reply by email Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently made multiple attempts to reach Ms***; however, has not been able to discuss the contents of her correspondenceWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by email at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:Either Del themselves or [redacted] are ereaponsible for sending a broken, and attempted repaired, computer to a customerNeither of them want to take responsibility for the broken computer and co ti is to send me back to the other Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDells position remains the same and no further contact will be madeTo distinguish between software and hardware problems and determine whether and what part dispatches might be necessary, Dell requires telephone-based troubleshooting steps be performed with a Dell representative prior to dispatching serviceThe customer declined the assistance by our offer to troubleshootShould he reconsider and agree to troubleshoot, he may contact Dell’s technical support representatives at ###-###-####Alternatively, should he want assistance from the representative assigned to assist with her submission, we ask that he contact the representative at [redacted] @Dell.com for any further assistance she may need regarding this matter Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] Thank you so much for your help.I deeply appreciate it Sincerely,yours [redacted]
Thank you for the letter from [redacted] Our representative has attempted to contact the customer to discuss the correspondence
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by [redacted] A Dell representative recently made multiple attempts to reach [redacted] ; however, has not been able to discuss the contents of her correspondenceWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by email at [redacted] , in case [redacted] has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Dr [redacted] A Dell representative recently contacted Dr [redacted] regarding his concerns and explained the terms of the limited hardware warranty www.Dell.com/WarrantyIn the interest of customer satisfaction, a replacement unit was processed, which was delivered on March 23, under FedEx Tracking number [redacted] We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s limited hardware warranty and our other policiesShould he have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submissionA Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has helped to expedite the customer’s order as much as possible and the customer has now received it Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:This is a copy of the email I sent to [redacted] Rao....she and the staff over there, still dont comprehend the damage, they have cost usa refund of the cost of the laptop is UNACCEPTABLE!!!!YOU STILL CANT FOLLOW INSTRUCTIONS,CAN YOU? Did I tell you NOT to contact me, and to contact our counsel? And apparently, one of your bosses, can’t even get my name correct.I demand, and I am tired of asking, that you have [redacted] ***, or one of his immediate staff call me We are still proceeding with a breach of contract against you and your company so you pass that information onYou think that refunding me, the original cost of the laptop, is going to cover the additional 25,in losses? LMAO, nice try Regards, [redacted]
BBB Complaint ID: [redacted] Dear RevDex.com, I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission. A Dell representative,... [redacted] has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the RevDex.com’s feedback. [redacted] has confirmed the customer’s refund check has been mailed to him. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: [redacted] . Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] It took so long (two months) and I almost gave up, but this resolution is satisfactory to me Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:We last spoke on February and you advised me to wait up to days for my refund from Dell The credit was issued on February I have not received a refund Thank you in advance for your assistance Regards, [redacted]