Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submissionOur records indicate Dell representative; [redacted] has been instrumental in assisting the customer receive a refund back to their Dell Gift Cards Additionally, [redacted] has informed the customer, per the Terms and Conditions of the Dell Gift Card Policy, Dell Gift Cards are not returnable for cash refund We certainly do apologize for any frustration or inconvenience this transaction may have been for the customer We hope the customer enjoys using their Dell Gift Cards on their next Dell purchase once they have returned to the United States Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: although Dell are saying that they shipped the product key code , I never received it, but that being said I am not taking this any further because its like beating my head against a brick wallDell is not going to take responsibly with this issueI will not be purchasing anything from Dell again Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has sent the customer a replacement computer Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***_ [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsMr [redacted] stated that the issue has been resolved and considers this matter closedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:The problem is still not fixedWhile after contacting the Revdex.com Dell acted on my service request but has failed to fix the problem.I requested a replace lap top***s response was "I cannot guarantee a replacement at this moment but I will make sure if I can get the approval for it." So it appears that a resolution supervisor does not have the authority to solve the problem Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Dell is a bully which can be proven by thousands of other complaints found onlineI don't care what its decision and stance is, I will continue to fight Regards, [redacted] ***
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has issued a credit to resolve the customer’s issue Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Complaint: [redacted] I am rejecting this response because:I thank you for handling my complain against Dell IncDell called me and again promised to issue refund within the next billing cycle.In the meantime I still want the case open until I actually receive refund because I have been at this point of empty promises before.Once again thank you Regards, [redacted] ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative [redacted] has followed up with the customer and under the terms of the hardware warranty a refurbished exchange system has been offeredAt this time the representative is awaiting for the customer to confirm the resolution the representative will begin the exchange processThe representative can be reached by emailing at [redacted] @Dell.com Sincerely, Advanced Resolution Group INC# [redacted] Dell Inc
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolution Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative, [redacted] , contacted the customer authorized a $coupon for the customer to use to purchase the TVThe representative has confirmed that the coupon has been issued but further follow up to the customer has gone unansweredThe representative remains available to assist the customer if needed Please have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because this is what they offered in the first place and I don't want another repair The last time we sent it in she was without a computer for almost and month and then it worked for only days! We have been waiting for over a month for a response from the "escalation team" which has only said the same thing the first guy said We will fix it In my opinion it is under warranty of less than days because she only had it working for days after it was repaired In addition, she does have an email and verbal confirmation that they will send her a refund Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] **A Dell representative recently contacted Mr [redacted] regarding his concernsOur records show that the credit for order# [redacted] has been posted to the original form of paymentOur representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Our representative, [redacted] , contacted the customer and depot service was dispatchedOur records indicate the system has been repaired and shipped to Ms [redacted] , however; she has not been available for delivery [redacted] remains available and may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative, Arun, contacted the customer the representative authorized a new system exchangeThe representative followed up and confirmed delivery and no further questionsIf the customer if the customer has any further questions or concerns we ask that he contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has issued onsite service to repair the customer’s computer Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, The representative [redacted] is working with our gift card team to resolve the credit issueThe representative will be following up with a final resolutionThe representative can be reached by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Dell facts or inaccurate the system was received in parts four separate delivery days from July 31, thru August 7, 2016, the first contact to dell regarding system Blue screen issues were August 18, , the second contact to Dell September 1,by way of online chatthe third contact to dell regarding issue was two hours on the phone with tech support on September 16,2016.fouth contact was September 21, 2016.fifth contact was SEPTEMBER 26,two hours with tech supportSix contact was October 3,Seventh contact was on October 7, wsith [redacted] regarding no one issues a refund or a return ticket.eigth contact was with the Dell community post compliant about issuesMy final contacts were with So called corportate gets involved recieved emails from [redacted] ***, [redacted] * [redacted] and so on [redacted] ***
Complaint: [redacted] I am rejecting this response because: In regards to this case, and by my investigation about the problem, it is clear that dell has been cleared of ;fault and will be relievedIf there was a stress imposed to dell I am sorry for any inconvenienceThank you Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submissionOur records indicate Dell representative; [redacted] has been instrumental in assisting the customer receive a refund back to their Dell Gift Cards Additionally, [redacted] has informed the customer, per the Terms and Conditions of the Dell Gift Card Policy, Dell Gift Cards are not returnable for cash refund We certainly do apologize for any frustration or inconvenience this transaction may have been for the customer We hope the customer enjoys using their Dell Gift Cards on their next Dell purchase once they have returned to the United States Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: although Dell are saying that they shipped the product key code , I never received it, but that being said I am not taking this any further because its like beating my head against a brick wallDell is not going to take responsibly with this issueI will not be purchasing anything from Dell again Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has sent the customer a replacement computer Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***_ [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsMr [redacted] stated that the issue has been resolved and considers this matter closedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:The problem is still not fixedWhile after contacting the Revdex.com Dell acted on my service request but has failed to fix the problem.I requested a replace lap top***s response was "I cannot guarantee a replacement at this moment but I will make sure if I can get the approval for it." So it appears that a resolution supervisor does not have the authority to solve the problem Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Dell is a bully which can be proven by thousands of other complaints found onlineI don't care what its decision and stance is, I will continue to fight Regards, [redacted] ***
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has issued a credit to resolve the customer’s issue Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Complaint: [redacted] I am rejecting this response because: I will keep the case opening until the gift card is refunded Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:I thank you for handling my complain against Dell IncDell called me and again promised to issue refund within the next billing cycle.In the meantime I still want the case open until I actually receive refund because I have been at this point of empty promises before.Once again thank you Regards, [redacted] ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative [redacted] has followed up with the customer and under the terms of the hardware warranty a refurbished exchange system has been offeredAt this time the representative is awaiting for the customer to confirm the resolution the representative will begin the exchange processThe representative can be reached by emailing at [redacted] @Dell.com Sincerely, Advanced Resolution Group INC# [redacted] Dell Inc
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolution Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative, [redacted] , contacted the customer authorized a $coupon for the customer to use to purchase the TVThe representative has confirmed that the coupon has been issued but further follow up to the customer has gone unansweredThe representative remains available to assist the customer if needed Please have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because this is what they offered in the first place and I don't want another repair The last time we sent it in she was without a computer for almost and month and then it worked for only days! We have been waiting for over a month for a response from the "escalation team" which has only said the same thing the first guy said We will fix it In my opinion it is under warranty of less than days because she only had it working for days after it was repaired In addition, she does have an email and verbal confirmation that they will send her a refund Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] **A Dell representative recently contacted Mr [redacted] regarding his concernsOur records show that the credit for order# [redacted] has been posted to the original form of paymentOur representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Our representative, [redacted] , contacted the customer and depot service was dispatchedOur records indicate the system has been repaired and shipped to Ms [redacted] , however; she has not been available for delivery [redacted] remains available and may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative, Arun, contacted the customer the representative authorized a new system exchangeThe representative followed up and confirmed delivery and no further questionsIf the customer if the customer has any further questions or concerns we ask that he contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has issued onsite service to repair the customer’s computer Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, The representative [redacted] is working with our gift card team to resolve the credit issueThe representative will be following up with a final resolutionThe representative can be reached by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Dell facts or inaccurate the system was received in parts four separate delivery days from July 31, thru August 7, 2016, the first contact to dell regarding system Blue screen issues were August 18, , the second contact to Dell September 1,by way of online chatthe third contact to dell regarding issue was two hours on the phone with tech support on September 16,2016.fouth contact was September 21, 2016.fifth contact was SEPTEMBER 26,two hours with tech supportSix contact was October 3,Seventh contact was on October 7, wsith [redacted] regarding no one issues a refund or a return ticket.eigth contact was with the Dell community post compliant about issuesMy final contacts were with So called corportate gets involved recieved emails from [redacted] ***, [redacted] * [redacted] and so on [redacted] ***
Complaint: [redacted] I am rejecting this response because: In regards to this case, and by my investigation about the problem, it is clear that dell has been cleared of ;fault and will be relievedIf there was a stress imposed to dell I am sorry for any inconvenienceThank you Regards, [redacted]