Dear Revdex.com, Our records indicate that Dell representative [redacted] has followed up with the customer in regards to his rebuttalThe representative explained that onsite has been authorized to go to her office also educated about parts availabilityThe representative will follow up once the onsite has been completed to confirm no further issuesWe ask that the customer please follow up with the representative by emailing at [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsMr [redacted] stated that the issue has been resolved and considers this matter closedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Dr [redacted] A Dell representative recently contacted Dr [redacted] regarding his concerns and explained the terms of the limited hardware warranty www.Dell.com/WarrantyIn the interest of customer satisfaction, a replacement unit was processed, which was delivered on March 23, under FedEx Tracking number [redacted] We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s limited hardware warranty and our other policiesShould he have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident [redacted] Dell
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative contacted the customer regarding the issues described in her correspondenceA credit has been processed and will be applied to the original form of payment We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative remains available and may be contacted directly via email at [redacted] @Dell.comSincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Dear Revdex.com, Our records indicate that Dell representative Prithwika has been in contact with the customer in regards to this situationThe representative has confirmed credit has posted and a request to reissue the gift cardThe representative will follow up with the customer to confirm once the card has been issued and receiptPlease have the customer contact the representative by email at [redacted] @Dell.com with any additional concerns regarding this matter Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently spoke to Ms [redacted] regarding her concernsOur representative explained the terms and condition of sale and the return policyAs a gesture of goodwill and in the interest of customer satisfaction, our representative processed a product return for order# [redacted] Please note that the credit has been posted to the original form of paymentOur representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] , in case Ms [redacted] has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:I thank you for handling my complain against Dell IncDell called me and again promised to issue refund within the next billing cycle.In the meantime I still want the case open until I actually receive refund because I have been at this point of empty promises before.Once again thank you Regards, [redacted] ***
Dell representative, ***, remains engaged with the customer to address these issues however a final resolution has yet to be reachedWe ask that the customer contact our representative at [redacted] @Dell.com for any further assistance they may need regarding this matter
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] **A Dell representative recently contacted Mr [redacted] regarding his concernsOur records show that the credit for order# [redacted] has been posted to the original form of paymentOur representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative, [redacted] , contacted the customer authorized a $coupon for the customer to use to purchase the TVThe representative has confirmed that the coupon has been issued but further follow up to the customer has gone unansweredThe representative remains available to assist the customer if needed Please have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has processed the customer’s tax credits Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s follow up submission Customer expressed dissatisfaction with Dell’s response and still needs assistance Since the date of the follow up submission, Dell records indicate a service dispatch was processed to repair the customer’s keyboard and display Our representative followed up with the customer who indicated it appears the issues are now resolved The customer may contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matterSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: This was not the agreement that I entered into with the Dell Sales Representative- [redacted] *** This agreement is documented in the Chat Session that I forwarded to DellI still have not received the gift card and I did check my spam/junk email folder Besides, I am not sure that I want to do business any longer with Dell I either want a refund that I can apply to my dell financial account or I want the credited to my account as originally agreed Regards, [redacted] ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe Dell representative [redacted] contacted the customer as an exception a return was authorized and the system was located at the Dell mailroomIt was explained to Mr [redacted] that he sent a request for a return in July but did not contact Dell is a reasonable amount of time when he did not receive his return labelAfter further investigation it was discovered that Mr [redacted] provided a Post office address which Dell cannot deliver toMr [redacted] went further and returned the system unauthorized so a credit has been processed with a 15% depreciation which was communicated to Mr [redacted] Please have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely, Advanced Resolution Group INC# [redacted] Dell Inc
Dear RevDex.com, Thank you for the opportunity to address the correspondence submitted by Mr. [redacted] . Customer expressed dissatisfaction with Dell service and support and wants a credit of $82. We regret any dissatisfaction they may have experienced and... appreciate the feedback. Since the date of the submission, a Dell representative, [redacted] , is continuing to work with the customer and the Gift Card department to resolve this matter. Should the customer have any additional concerns regarding this case, they can reach out to our representative directly by e-mail at [redacted] @Dell.com. Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submission Our records indicate the customer’s notebook computer, a Dell Inspiron 3531, hardware warranty had expired 11/13/ Dell representative; [redacted] has communicated to the customer that unfortunately Dell is unable to make an exception and provide the customer with a free out-of-warranty repair because it simply would not be fair to all of Dell’s customers who pay for our extended hardware warranties The customer may contact Dell’s Out-of-Warranty Team if they wish to pay for the system to be repaired by Dell The customer has expressed that while they understand Dell’s position in the matter, they are still disappointed We do apologize for any disappointment this matter may have caused our customer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] ***
Dear Revdex.com,Dell representative, [redacted] called Ms [redacted] and explained that accidental damage is not covered under the regular warrantyOur representativeattempted to call Ms [redacted] but reached her voice mailOur representative left a detailed message explaining again that the cracked screen was notcovered under the regular warrantyHe also sent an emailThere has been no response to the voice mail or email, therefore our representative closed thecaseHowever, Dell representative, [redacted] remains available to assist Ms [redacted] in assisting her with having the Table repaired if she chooses to pay for the repairsSincerely, [redacted] Dell Advanced Resolution Team
Dear RevDex.com, I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer. Thank you for providing a copy of the submission. The Dell representative contacted the customer who confirmed she has received the awards. If... the customer has any further questions or concerns we ask that he contact the representative by emailing [redacted] @Dell.com.Sincerely, Advanced Resolution GroupINC# [redacted] Dell Inc.
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] * [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has been instrumental in assisting the customer in receiving his recent Dell orders [redacted] has also made certain the customer has received the TV and the Dell eGift Card as well We certainly do apologize for any frustration this matter may have been for our customer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com, Our records indicate that Dell representative [redacted] has followed up with the customer in regards to his rebuttalThe representative explained that onsite has been authorized to go to her office also educated about parts availabilityThe representative will follow up once the onsite has been completed to confirm no further issuesWe ask that the customer please follow up with the representative by emailing at [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsMr [redacted] stated that the issue has been resolved and considers this matter closedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Dr [redacted] A Dell representative recently contacted Dr [redacted] regarding his concerns and explained the terms of the limited hardware warranty www.Dell.com/WarrantyIn the interest of customer satisfaction, a replacement unit was processed, which was delivered on March 23, under FedEx Tracking number [redacted] We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s limited hardware warranty and our other policiesShould he have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident [redacted] Dell
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative contacted the customer regarding the issues described in her correspondenceA credit has been processed and will be applied to the original form of payment We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative remains available and may be contacted directly via email at [redacted] @Dell.comSincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Dear Revdex.com, Our records indicate that Dell representative Prithwika has been in contact with the customer in regards to this situationThe representative has confirmed credit has posted and a request to reissue the gift cardThe representative will follow up with the customer to confirm once the card has been issued and receiptPlease have the customer contact the representative by email at [redacted] @Dell.com with any additional concerns regarding this matter Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently spoke to Ms [redacted] regarding her concernsOur representative explained the terms and condition of sale and the return policyAs a gesture of goodwill and in the interest of customer satisfaction, our representative processed a product return for order# [redacted] Please note that the credit has been posted to the original form of paymentOur representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] , in case Ms [redacted] has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:I thank you for handling my complain against Dell IncDell called me and again promised to issue refund within the next billing cycle.In the meantime I still want the case open until I actually receive refund because I have been at this point of empty promises before.Once again thank you Regards, [redacted] ***
Dell representative, ***, remains engaged with the customer to address these issues however a final resolution has yet to be reachedWe ask that the customer contact our representative at [redacted] @Dell.com for any further assistance they may need regarding this matter
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] **A Dell representative recently contacted Mr [redacted] regarding his concernsOur records show that the credit for order# [redacted] has been posted to the original form of paymentOur representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative, [redacted] , contacted the customer authorized a $coupon for the customer to use to purchase the TVThe representative has confirmed that the coupon has been issued but further follow up to the customer has gone unansweredThe representative remains available to assist the customer if needed Please have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has processed the customer’s tax credits Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s follow up submission Customer expressed dissatisfaction with Dell’s response and still needs assistance Since the date of the follow up submission, Dell records indicate a service dispatch was processed to repair the customer’s keyboard and display Our representative followed up with the customer who indicated it appears the issues are now resolved The customer may contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matterSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: This was not the agreement that I entered into with the Dell Sales Representative- [redacted] *** This agreement is documented in the Chat Session that I forwarded to DellI still have not received the gift card and I did check my spam/junk email folder Besides, I am not sure that I want to do business any longer with Dell I either want a refund that I can apply to my dell financial account or I want the credited to my account as originally agreed Regards, [redacted] ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe Dell representative [redacted] contacted the customer as an exception a return was authorized and the system was located at the Dell mailroomIt was explained to Mr [redacted] that he sent a request for a return in July but did not contact Dell is a reasonable amount of time when he did not receive his return labelAfter further investigation it was discovered that Mr [redacted] provided a Post office address which Dell cannot deliver toMr [redacted] went further and returned the system unauthorized so a credit has been processed with a 15% depreciation which was communicated to Mr [redacted] Please have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely, Advanced Resolution Group INC# [redacted] Dell Inc
Dear RevDex.com, Thank you for the opportunity to address the correspondence submitted by Mr. [redacted] . Customer expressed dissatisfaction with Dell service and support and wants a credit of $82. We regret any dissatisfaction they may have experienced and... appreciate the feedback. Since the date of the submission, a Dell representative, [redacted] , is continuing to work with the customer and the Gift Card department to resolve this matter. Should the customer have any additional concerns regarding this case, they can reach out to our representative directly by e-mail at [redacted] @Dell.com. Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submission Our records indicate the customer’s notebook computer, a Dell Inspiron 3531, hardware warranty had expired 11/13/ Dell representative; [redacted] has communicated to the customer that unfortunately Dell is unable to make an exception and provide the customer with a free out-of-warranty repair because it simply would not be fair to all of Dell’s customers who pay for our extended hardware warranties The customer may contact Dell’s Out-of-Warranty Team if they wish to pay for the system to be repaired by Dell The customer has expressed that while they understand Dell’s position in the matter, they are still disappointed We do apologize for any disappointment this matter may have caused our customer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] ***
Dear Revdex.com,Dell representative, [redacted] called Ms [redacted] and explained that accidental damage is not covered under the regular warrantyOur representativeattempted to call Ms [redacted] but reached her voice mailOur representative left a detailed message explaining again that the cracked screen was notcovered under the regular warrantyHe also sent an emailThere has been no response to the voice mail or email, therefore our representative closed thecaseHowever, Dell representative, [redacted] remains available to assist Ms [redacted] in assisting her with having the Table repaired if she chooses to pay for the repairsSincerely, [redacted] Dell Advanced Resolution Team
Dear RevDex.com, I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer. Thank you for providing a copy of the submission. The Dell representative contacted the customer who confirmed she has received the awards. If... the customer has any further questions or concerns we ask that he contact the representative by emailing [redacted] @Dell.com.Sincerely, Advanced Resolution GroupINC# [redacted] Dell Inc.
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] * [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has been instrumental in assisting the customer in receiving his recent Dell orders [redacted] has also made certain the customer has received the TV and the Dell eGift Card as well We certainly do apologize for any frustration this matter may have been for our customer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc