Complaint: [redacted] I am rejecting this response because: Although a dell representative has tried to contact me they failed to mention it is at his convienenceEvery time I try to return a phone call or get ahold of their representative, I get sent directly to voicemail and must wait a full day to hear backThey insist on calling me from random private numbers, so I have no clue when he calls or doesn't, I am only left with voicemails and emails that instruct me to call him but when I do I cannot get throughFurthermore, in regards to the attempts to handle this situation I feel Dell is not making a good effort at allThey have seemed to pass this complaint to some customer service company NOT based in the United States when the Dell headquarters is locatedI would expect a company with such a high Revdex.com score would take complaints more seriouslyI believe that this is part of Dell's attempt to make the customer jump through more hoops than needed in hopes of dropping the complaint.Since the day I filed my complaint, I have found other customers that have been taken advantage of by Dell in this same wayThey have gone through the same steps I have when dealing with Dell on the issueI believe that the poor customer service and the attempt to disguise it is a DILIBERATE behavior by DellIn further attempts to resolve this issue can be dealt with through the Revdex.com or by a person who is actually located in the Dell cooperate officeThank you for your time Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: they did not resolve anythingThe individual that was attempting to help me was horrible in communicating and assisting meWhen I told her that somebody I knew had done the same thing as me and received a $credit for the coupon in question she attempted for me to get his information to reprimand the person that gave him thatFor one that is extremely unprofessional and should only be handled internallyObviously these different groups and divisions within Dell have horrible communication and do not work at all togetherI do not want to be contacted again by Dell because it is now an extreme annoyance and waste of my timeI consider this issue unresolved and am just dealing with the fact that I will not get the coupon, I am especially not going to waste my time sending back this laptop and not have a laptop for weeks Dell had horrible customer service on this occasion, they are just lucky they have a good product Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***sHe expressed dissatisfaction with communication and processing expectations for his Dell order and wants a tax creditWe regret any dissatisfaction he may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted Mr [redacted] to discuss his concerns and provide assistanceOur representative informed him that the tax will be charged based on what the gift card is used to purchase; therefore, Dell has to charge tax upfrontHowever, he will not be charged tax during redemption for the game(s)Our representative also referred him to the Government of Canada and Xbox gift card redemption websites for further details http:// [redacted] http:// [redacted] Should Mr [redacted] have any additional concerns regarding this case, he can reach out to our representative at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionAs is messaged throughout Dell's web site, promotional offers are subject to availability and may change at any time without prior noticePer Dell policy, Dell will not provide a promotionally priced computer once the promotion has ended”Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell representative Charlotte from the Texas corporate office has attempted to reach the customer by phone and emailThe representative has authorized the return and provided a prepaid shipping labelThe system will need to be in transit back to Dell within business daysOnce the order has been received it generally takes to days for credit to post but can take up to The representative will maintain ownership of the account until confirmation of credit has posted and will update the customer once completedWe do ask that the customer follow up with the representative by emailing her at [redacted] Sincerely, Advanced Resolution Group FID # [redacted] Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s follow up submissionMr [redacted] expressed dissatisfaction with Dell’s response and wants a refundDell records indicate the computer was purchased from a third party so a return to Dell for a refund would not be an optionPer the terms and conditions of Dell’s Limited Hardware Warranty, Dell is not responsible for software or data and the scope of the warranty is limited to diagnosing and repair of covered hardware components which fail during useDuring manufacturing, Dell installs trial versions of software, drivers to operate the hardware as well as software from vendors Driver software is available on Dell’s web site and, for licensed software such as Microsoft, at the software vendor’s siteAs previously indicated, since the date of the original submission, a Dell representative contacted Mr [redacted] to provide assistance and confirm that the computer is functioning as it was designedOur representative provided contact information should Mr [redacted] need follow up assistance or, alternatively, he may contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because: The issue has occurred again and I have so more information on how this is being resolved to other customersI need to speak to [redacted] again and will email him and touch base with him again Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative, [redacted] , respectfully denied Ms [redacted] ’s request for the $e-gift card, per the terms and conditions of the Dell promotional policy However, as a one-time goodwill gesture, [redacted] offered a coupon and the customer acceptedWe regret the dissatisfaction Ms [redacted] may have experienced and appreciate the feedback provided regarding her Dell experience [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submissionOur records indicate the Dell representative; [redacted] has authorized the cancelation of the hardware and software warranty order with a full refund back to the customer’s original payment method, Dell Preferred Account We certainly do apologize for any miscommunication or frustration this matter may have caused our customer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Revdex.com: I see the credit on my statement, but have not received the over payment refund in the mail as of yet I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Thank you for providing a copy of the customer submission A Dell representative, [redacted] , has contacted the customer and is working with them to reach a reasonable resolution The representative can be reached directly by email at [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has confirmed the customer’s monitor has been replaced Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] _ [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Here's where I am today in my resolution stage among myself and Dell IncAbove is a video I made of some of the more visible problems my laptop is experiencing, from the first day I received it Since, it falls of the customer to prove that there are under lining problems, I am taking the initiative and being pro-active, because I will not allow Dell Incemployees to cover up the scope of the problem, "Their e-v-i-l and presumably hateful as well"Ms [redacted] , I still maintain that Dell Inc employee knowingly sent me a defective laptop that would ultimately brake down forcing me to pay for massive out of pocket expenses believing my warranty had expired Ms [redacted] , all of the evidence is present in all of the correspondence compiled in this claim complaint file; merely, Dell Inc has failed to exact it's revenge on me the customer because I am not stupid [redacted] wanted me to speak to his technical support department, but no one in particular [redacted] wrote stuff on my account, probably, don't touch and don't send a box to take it for repairsTechnical support, transferred me five times before [redacted] finally step forward to help me [redacted] asked me to run a diagnostic following his instructions and it passed [redacted] had to get authorization to assist me further, because of the notation written on my account by [redacted] After authorization was given to [redacted] he took over control of my laptop, he ran a BIOS and it read chipset failed [redacted] , said more to himself or perhaps to his colleagues, my/the laptop cannot complete updates because it's confused after checking for compatibility types trying to determine what type of computer it was, The settings on the computer says that it is an inspiron but, The service tag comes up with a description of an Inspiron Further, [redacted] wasn't sure if he should be touching the laptop since notes from the my account said that [redacted] will call on 7/15/16, but all his colleagues agreed that my laptop needed to be repaired and their sending a box for itYes, the recent refurbished laptop the 2nd is officially declared broken and is on the verge of crashingAll the things I had alluded to as being potential warning signs has been confirmedReally, it's a no-brainer, Dell Inc does not make a computer anymore that last longer than two year, without the mother board going badAnd the scarest part of all is when they take my laptop to their qualified repair technicians, they will totally ruin my laptop My laptop will become totally useless As Dell IncRepair technicians do more damage than repairingMy personal note to [redacted] , this matter has dragged on for far to long My advise to you Mr [redacted] , it's in your power to completely resolve these issues without dragging every one else down this road of spiteful behavior with you Mr [redacted] send me a working product free of any defects that is capable of being updated, so we can all get on with our respective lives Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: The reason this is even an issue is because of a Dell rep giving me misinformationMy initial warranty covered everything including physical, accidental damageThe thing that you guys are not getting is, I know what I purchased initially and I know what the Dell rep told me I was purchasingHow is it my fault that he selected the wrong warranty option? Yes I did get a receipt, but how as a consumer am I suppose to know what the receipt should say? It said extended warranty, so what else am I suppose to think other than the warranty I purchased initially got extended? If you guys can come up with answers to make this my fault, then by all means I'll accept your response, but if you can't then you guys should do right by you customer and replace the part Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has processed the customer’s refunds Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting [redacted] or for online assistance at [redacted] Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Complaint: [redacted] I am rejecting this response because: Dell purposely stalled the order until the promotion time ran out so they would not have to sell the computer at the previously advertised price It is not that they do not have any more of these computers, they are now advertising them on sale for $ In addition the only reason that I was able to speak with the Dell rep was because I happened to be working late as they called my daytime phone number at 7:at night probably so they coulld leave voice mail and then claim that they tried to resolve the issue I am appalled that when I look on the Revdex.com website they have an A+ rating when there were 5,complaints with 3,remaining unresolved Dell does nothing to resolve the problems with their terrible customer service and their rating should reflect that so other consumers would be aware of the difficulties that they will face when dealing with them Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concern and offered technical assistance; however, she elected not to accept our offer of assistanceOur representative informed her of the terms of limited hardware warranty and worked with our sales department to resolve this matter [redacted] Our records shows that Ms [redacted] purchased the unit from 3rd party retailer; therefore, transfer of ownership is requiredPlease note that Ms [redacted] refused to comply with the requirement [redacted] We regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear RevDex.com, Thank you for providing a copy of the customer’s submissionDell representative [redacted] has been in contact with the customerThe representative explained due to the age of the order a return for credit is not an optionThe representative did authorize a new system exchange which shows it will be delivered on 3/7/The representative will follow up with the customer to confirm receipt and answer any further questions they may have in regards to this matterOur representative provided their contact information and will remain available to assist should the customer need follow up assistance in this matterSincerely, Advanced Resolution Group FID: [redacted] Dell
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has informed the customer that her order was cancelled due to a pricing error Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dell representative, [redacted] contacted the customer and authorized a new exchange system to be sentThe agent will update the customer once shipping information is availableThe representative can be reached directly by email at [redacted] @Dell.com
Complaint: [redacted] I am rejecting this response because: Although a dell representative has tried to contact me they failed to mention it is at his convienenceEvery time I try to return a phone call or get ahold of their representative, I get sent directly to voicemail and must wait a full day to hear backThey insist on calling me from random private numbers, so I have no clue when he calls or doesn't, I am only left with voicemails and emails that instruct me to call him but when I do I cannot get throughFurthermore, in regards to the attempts to handle this situation I feel Dell is not making a good effort at allThey have seemed to pass this complaint to some customer service company NOT based in the United States when the Dell headquarters is locatedI would expect a company with such a high Revdex.com score would take complaints more seriouslyI believe that this is part of Dell's attempt to make the customer jump through more hoops than needed in hopes of dropping the complaint.Since the day I filed my complaint, I have found other customers that have been taken advantage of by Dell in this same wayThey have gone through the same steps I have when dealing with Dell on the issueI believe that the poor customer service and the attempt to disguise it is a DILIBERATE behavior by DellIn further attempts to resolve this issue can be dealt with through the Revdex.com or by a person who is actually located in the Dell cooperate officeThank you for your time Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: they did not resolve anythingThe individual that was attempting to help me was horrible in communicating and assisting meWhen I told her that somebody I knew had done the same thing as me and received a $credit for the coupon in question she attempted for me to get his information to reprimand the person that gave him thatFor one that is extremely unprofessional and should only be handled internallyObviously these different groups and divisions within Dell have horrible communication and do not work at all togetherI do not want to be contacted again by Dell because it is now an extreme annoyance and waste of my timeI consider this issue unresolved and am just dealing with the fact that I will not get the coupon, I am especially not going to waste my time sending back this laptop and not have a laptop for weeks Dell had horrible customer service on this occasion, they are just lucky they have a good product Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***sHe expressed dissatisfaction with communication and processing expectations for his Dell order and wants a tax creditWe regret any dissatisfaction he may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted Mr [redacted] to discuss his concerns and provide assistanceOur representative informed him that the tax will be charged based on what the gift card is used to purchase; therefore, Dell has to charge tax upfrontHowever, he will not be charged tax during redemption for the game(s)Our representative also referred him to the Government of Canada and Xbox gift card redemption websites for further details http:// [redacted] http:// [redacted] Should Mr [redacted] have any additional concerns regarding this case, he can reach out to our representative at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionAs is messaged throughout Dell's web site, promotional offers are subject to availability and may change at any time without prior noticePer Dell policy, Dell will not provide a promotionally priced computer once the promotion has ended”Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell representative Charlotte from the Texas corporate office has attempted to reach the customer by phone and emailThe representative has authorized the return and provided a prepaid shipping labelThe system will need to be in transit back to Dell within business daysOnce the order has been received it generally takes to days for credit to post but can take up to The representative will maintain ownership of the account until confirmation of credit has posted and will update the customer once completedWe do ask that the customer follow up with the representative by emailing her at [redacted] Sincerely, Advanced Resolution Group FID # [redacted] Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s follow up submissionMr [redacted] expressed dissatisfaction with Dell’s response and wants a refundDell records indicate the computer was purchased from a third party so a return to Dell for a refund would not be an optionPer the terms and conditions of Dell’s Limited Hardware Warranty, Dell is not responsible for software or data and the scope of the warranty is limited to diagnosing and repair of covered hardware components which fail during useDuring manufacturing, Dell installs trial versions of software, drivers to operate the hardware as well as software from vendors Driver software is available on Dell’s web site and, for licensed software such as Microsoft, at the software vendor’s siteAs previously indicated, since the date of the original submission, a Dell representative contacted Mr [redacted] to provide assistance and confirm that the computer is functioning as it was designedOur representative provided contact information should Mr [redacted] need follow up assistance or, alternatively, he may contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because: The issue has occurred again and I have so more information on how this is being resolved to other customersI need to speak to [redacted] again and will email him and touch base with him again Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative, [redacted] , respectfully denied Ms [redacted] ’s request for the $e-gift card, per the terms and conditions of the Dell promotional policy However, as a one-time goodwill gesture, [redacted] offered a coupon and the customer acceptedWe regret the dissatisfaction Ms [redacted] may have experienced and appreciate the feedback provided regarding her Dell experience [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submissionOur records indicate the Dell representative; [redacted] has authorized the cancelation of the hardware and software warranty order with a full refund back to the customer’s original payment method, Dell Preferred Account We certainly do apologize for any miscommunication or frustration this matter may have caused our customer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Revdex.com: I see the credit on my statement, but have not received the over payment refund in the mail as of yet I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Thank you for providing a copy of the customer submission A Dell representative, [redacted] , has contacted the customer and is working with them to reach a reasonable resolution The representative can be reached directly by email at [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has confirmed the customer’s monitor has been replaced Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] _ [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Here's where I am today in my resolution stage among myself and Dell IncAbove is a video I made of some of the more visible problems my laptop is experiencing, from the first day I received it Since, it falls of the customer to prove that there are under lining problems, I am taking the initiative and being pro-active, because I will not allow Dell Incemployees to cover up the scope of the problem, "Their e-v-i-l and presumably hateful as well"Ms [redacted] , I still maintain that Dell Inc employee knowingly sent me a defective laptop that would ultimately brake down forcing me to pay for massive out of pocket expenses believing my warranty had expired Ms [redacted] , all of the evidence is present in all of the correspondence compiled in this claim complaint file; merely, Dell Inc has failed to exact it's revenge on me the customer because I am not stupid [redacted] wanted me to speak to his technical support department, but no one in particular [redacted] wrote stuff on my account, probably, don't touch and don't send a box to take it for repairsTechnical support, transferred me five times before [redacted] finally step forward to help me [redacted] asked me to run a diagnostic following his instructions and it passed [redacted] had to get authorization to assist me further, because of the notation written on my account by [redacted] After authorization was given to [redacted] he took over control of my laptop, he ran a BIOS and it read chipset failed [redacted] , said more to himself or perhaps to his colleagues, my/the laptop cannot complete updates because it's confused after checking for compatibility types trying to determine what type of computer it was, The settings on the computer says that it is an inspiron but, The service tag comes up with a description of an Inspiron Further, [redacted] wasn't sure if he should be touching the laptop since notes from the my account said that [redacted] will call on 7/15/16, but all his colleagues agreed that my laptop needed to be repaired and their sending a box for itYes, the recent refurbished laptop the 2nd is officially declared broken and is on the verge of crashingAll the things I had alluded to as being potential warning signs has been confirmedReally, it's a no-brainer, Dell Inc does not make a computer anymore that last longer than two year, without the mother board going badAnd the scarest part of all is when they take my laptop to their qualified repair technicians, they will totally ruin my laptop My laptop will become totally useless As Dell IncRepair technicians do more damage than repairingMy personal note to [redacted] , this matter has dragged on for far to long My advise to you Mr [redacted] , it's in your power to completely resolve these issues without dragging every one else down this road of spiteful behavior with you Mr [redacted] send me a working product free of any defects that is capable of being updated, so we can all get on with our respective lives Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: The reason this is even an issue is because of a Dell rep giving me misinformationMy initial warranty covered everything including physical, accidental damageThe thing that you guys are not getting is, I know what I purchased initially and I know what the Dell rep told me I was purchasingHow is it my fault that he selected the wrong warranty option? Yes I did get a receipt, but how as a consumer am I suppose to know what the receipt should say? It said extended warranty, so what else am I suppose to think other than the warranty I purchased initially got extended? If you guys can come up with answers to make this my fault, then by all means I'll accept your response, but if you can't then you guys should do right by you customer and replace the part Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has processed the customer’s refunds Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting [redacted] or for online assistance at [redacted] Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Complaint: [redacted] I am rejecting this response because: Dell purposely stalled the order until the promotion time ran out so they would not have to sell the computer at the previously advertised price It is not that they do not have any more of these computers, they are now advertising them on sale for $ In addition the only reason that I was able to speak with the Dell rep was because I happened to be working late as they called my daytime phone number at 7:at night probably so they coulld leave voice mail and then claim that they tried to resolve the issue I am appalled that when I look on the Revdex.com website they have an A+ rating when there were 5,complaints with 3,remaining unresolved Dell does nothing to resolve the problems with their terrible customer service and their rating should reflect that so other consumers would be aware of the difficulties that they will face when dealing with them Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concern and offered technical assistance; however, she elected not to accept our offer of assistanceOur representative informed her of the terms of limited hardware warranty and worked with our sales department to resolve this matter [redacted] Our records shows that Ms [redacted] purchased the unit from 3rd party retailer; therefore, transfer of ownership is requiredPlease note that Ms [redacted] refused to comply with the requirement [redacted] We regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear RevDex.com, Thank you for providing a copy of the customer’s submissionDell representative [redacted] has been in contact with the customerThe representative explained due to the age of the order a return for credit is not an optionThe representative did authorize a new system exchange which shows it will be delivered on 3/7/The representative will follow up with the customer to confirm receipt and answer any further questions they may have in regards to this matterOur representative provided their contact information and will remain available to assist should the customer need follow up assistance in this matterSincerely, Advanced Resolution Group FID: [redacted] Dell
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has informed the customer that her order was cancelled due to a pricing error Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dell representative, [redacted] contacted the customer and authorized a new exchange system to be sentThe agent will update the customer once shipping information is availableThe representative can be reached directly by email at [redacted] @Dell.com