Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsPlease note that her Dell order was delayed due to product availability issuesOur records show that the Order# [redacted] was finely delivered on September 16th, under UPS tracking# [redacted] Our representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I have not yet received the replacement laptop Once that occurs and assuming the laptop is functional, I will accept the business' response Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerOn Oct 2, Dell explained the customer was given days to accept the offer of an exchange for an Alienware 17, or opt for a refund for the prorated balance of the latest warranty extension purchased on an exchange computer sent from DellWe asked that Mr [redacted] contact our representative within ten (10) days from the date of the response for any further assistance he may need regarding this matter after which time all offers will be withdrawn and we will assist him with support per the terms of the warrantySince the days have passed and Mr [redacted] has not accepted but the offerDell is at an impasse with the customer and no further contact will be madeSincerely, Advanced Resolution Group FID # [redacted] Dell
Thank you for providing a copy of the customer’s correspondenceA Dell representative has contacted Mr [redacted] to achieve a resolution for his concernsOur representative may be contacted via e-mail at [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has explained to the customer that the advertised price for the computer was for a business customer and not a consumer customer Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] , contacted the customer and assisted the customer worked with our collection department to resolve the issueThe representative also assisted him in placing a new monitor orderWe remain available to assist the customer if there are any further concerns the representative can be reached by email at [redacted] @[email protected] Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionDell representative [redacted] who works with our Dell security and local police department reached Mr [redacted] [redacted] explained all the steps Dell has taken and explained that Dell did notify customersMr [redacted] confirmed all of his concerns have been addressedShould Mr [redacted] have any further concerns we remain available to assist himHe may contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely, Advanced Resolution Group [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: 10% offer was clearly an attempted insult since the previous 50% (5x 10%) offer initiated the incident. Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The Payment was finally refunded and posted back to my credit card Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Yes, part of the gift cards are redeemed on other orders. But there should be remaining balance on each gift card. There should be $544.71 on gift card [redacted] , $579.01 on card 6035710411102362696and $544.71 on card [redacted] . Regards, [redacted] **
Complaint: [redacted] I am rejecting this response because:This statement in their response is COMPLETELY, TOTALLY FALSE !!" An order for fee-based software support for one year was purchased and financed via Dell Financial Services (DFS) during October, 2010, due to the customer reporting slow performance issues with her computer. I NEVER had issues and DID NOT ORDER OR GET support !! and they are also incorrect in saying they were NOT notified soon enough . The statement that they told me they could do nothing about it is also totally FALSE! they kept assuring me it would be taken care of Regards, [redacted] ***
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionAs is messaged throughout Dell's web site, promotional offers are subject to availability and may change at any time without prior noticePer Dell policy, Dell will not provide a promotionally priced computer once the promotion has ended”Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] * [redacted] Thank you for providing a copy of the customer’s submissionOur records indicate the Dell representative; [redacted] has been instrumental in assisting the customer with a replacement Vizio inch Smart TV The customer has received and confirmed the TV is working as intended We apologize for any delays or frustration this matter may have caused our customer We appreciate the customer and the Revdex.com bringing the matter to our attention Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell records indicate that the customer contacted Dell in late July about the AC AdapterA replacement adapter was shipped and delivered on July The next contact to Dell was November and December at that time the customer was advised she is out of warranty but was offered software support which is a fee based supportIt seems the customer is having Microsoft update issues that type of software support is fee based or the customer is welcome to contact MicrosoftAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting [redacted] or for online assistance at [redacted] Sincerely, Advanced Resolution Group FID # [redacted] Dell
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submissionOur records indicate the Dell representative; [redacted] has authorized the cancelation of the hardware and software warranty order with a full refund back to the customer’s original payment method, Dell Preferred Account We certainly do apologize for any miscommunication or frustration this matter may have caused our customer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative, [redacted] , respectfully denied Ms [redacted] ’s request for the $e-gift card, per the terms and conditions of the Dell promotional policy However, as a one-time goodwill gesture, [redacted] offered a coupon and the customer acceptedWe regret the dissatisfaction Ms [redacted] may have experienced and appreciate the feedback provided regarding her Dell experience [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: they did not resolve anythingThe individual that was attempting to help me was horrible in communicating and assisting meWhen I told her that somebody I knew had done the same thing as me and received a $credit for the coupon in question she attempted for me to get his information to reprimand the person that gave him thatFor one that is extremely unprofessional and should only be handled internallyObviously these different groups and divisions within Dell have horrible communication and do not work at all togetherI do not want to be contacted again by Dell because it is now an extreme annoyance and waste of my timeI consider this issue unresolved and am just dealing with the fact that I will not get the coupon, I am especially not going to waste my time sending back this laptop and not have a laptop for weeks Dell had horrible customer service on this occasion, they are just lucky they have a good product Regards, [redacted]
Dear Revdex.com, Our records indicate that Dell representative [redacted] has remained in contact with the customerA return shipping label has been provided for the customer to return one of the systemsOnce the system is in transit back to Dell another exchange can be authorizedAt this time the representative is waiting for the customer to confirm shipmentWe ask that the customer follow up with the representative by emailing [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell representative Charlotte from the Texas corporate office has attempted to reach the customer by phone and emailThe representative has authorized the return and provided a prepaid shipping labelThe system will need to be in transit back to Dell within business daysOnce the order has been received it generally takes to days for credit to post but can take up to The representative will maintain ownership of the account until confirmation of credit has posted and will update the customer once completedWe do ask that the customer follow up with the representative by emailing her at [redacted] Sincerely, Advanced Resolution Group FID # [redacted] Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission It appears the customer may have misunderstood our representative’s offer to assist in this matter as it is in no way contingent on whether the customer chooses to continue with his Revdex.com complaint or close the complaint Our representative attempted to contact the customer to provide assistance however, the customer indicated communication and any resolution must be processed via the Revdex.com Dell will not be discussing confidential Dell account information via the Revdex.com and no further attempt has been made to reach the customer regarding this case Should the customer still need assistance, we ask that he contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsPlease note that her Dell order was delayed due to product availability issuesOur records show that the Order# [redacted] was finely delivered on September 16th, under UPS tracking# [redacted] Our representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I have not yet received the replacement laptop Once that occurs and assuming the laptop is functional, I will accept the business' response Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerOn Oct 2, Dell explained the customer was given days to accept the offer of an exchange for an Alienware 17, or opt for a refund for the prorated balance of the latest warranty extension purchased on an exchange computer sent from DellWe asked that Mr [redacted] contact our representative within ten (10) days from the date of the response for any further assistance he may need regarding this matter after which time all offers will be withdrawn and we will assist him with support per the terms of the warrantySince the days have passed and Mr [redacted] has not accepted but the offerDell is at an impasse with the customer and no further contact will be madeSincerely, Advanced Resolution Group FID # [redacted] Dell
Thank you for providing a copy of the customer’s correspondenceA Dell representative has contacted Mr [redacted] to achieve a resolution for his concernsOur representative may be contacted via e-mail at [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has explained to the customer that the advertised price for the computer was for a business customer and not a consumer customer Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] , contacted the customer and assisted the customer worked with our collection department to resolve the issueThe representative also assisted him in placing a new monitor orderWe remain available to assist the customer if there are any further concerns the representative can be reached by email at [redacted] @[email protected] Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionDell representative [redacted] who works with our Dell security and local police department reached Mr [redacted] [redacted] explained all the steps Dell has taken and explained that Dell did notify customersMr [redacted] confirmed all of his concerns have been addressedShould Mr [redacted] have any further concerns we remain available to assist himHe may contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely, Advanced Resolution Group [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: 10% offer was clearly an attempted insult since the previous 50% (5x 10%) offer initiated the incident. Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The Payment was finally refunded and posted back to my credit card Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Yes, part of the gift cards are redeemed on other orders. But there should be remaining balance on each gift card. There should be $544.71 on gift card [redacted] , $579.01 on card 6035710411102362696and $544.71 on card [redacted] . Regards, [redacted] **
Complaint: [redacted] I am rejecting this response because:This statement in their response is COMPLETELY, TOTALLY FALSE !!" An order for fee-based software support for one year was purchased and financed via Dell Financial Services (DFS) during October, 2010, due to the customer reporting slow performance issues with her computer. I NEVER had issues and DID NOT ORDER OR GET support !! and they are also incorrect in saying they were NOT notified soon enough . The statement that they told me they could do nothing about it is also totally FALSE! they kept assuring me it would be taken care of Regards, [redacted] ***
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionAs is messaged throughout Dell's web site, promotional offers are subject to availability and may change at any time without prior noticePer Dell policy, Dell will not provide a promotionally priced computer once the promotion has ended”Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] * [redacted] Thank you for providing a copy of the customer’s submissionOur records indicate the Dell representative; [redacted] has been instrumental in assisting the customer with a replacement Vizio inch Smart TV The customer has received and confirmed the TV is working as intended We apologize for any delays or frustration this matter may have caused our customer We appreciate the customer and the Revdex.com bringing the matter to our attention Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell records indicate that the customer contacted Dell in late July about the AC AdapterA replacement adapter was shipped and delivered on July The next contact to Dell was November and December at that time the customer was advised she is out of warranty but was offered software support which is a fee based supportIt seems the customer is having Microsoft update issues that type of software support is fee based or the customer is welcome to contact MicrosoftAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting [redacted] or for online assistance at [redacted] Sincerely, Advanced Resolution Group FID # [redacted] Dell
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submissionOur records indicate the Dell representative; [redacted] has authorized the cancelation of the hardware and software warranty order with a full refund back to the customer’s original payment method, Dell Preferred Account We certainly do apologize for any miscommunication or frustration this matter may have caused our customer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative, [redacted] , respectfully denied Ms [redacted] ’s request for the $e-gift card, per the terms and conditions of the Dell promotional policy However, as a one-time goodwill gesture, [redacted] offered a coupon and the customer acceptedWe regret the dissatisfaction Ms [redacted] may have experienced and appreciate the feedback provided regarding her Dell experience [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: they did not resolve anythingThe individual that was attempting to help me was horrible in communicating and assisting meWhen I told her that somebody I knew had done the same thing as me and received a $credit for the coupon in question she attempted for me to get his information to reprimand the person that gave him thatFor one that is extremely unprofessional and should only be handled internallyObviously these different groups and divisions within Dell have horrible communication and do not work at all togetherI do not want to be contacted again by Dell because it is now an extreme annoyance and waste of my timeI consider this issue unresolved and am just dealing with the fact that I will not get the coupon, I am especially not going to waste my time sending back this laptop and not have a laptop for weeks Dell had horrible customer service on this occasion, they are just lucky they have a good product Regards, [redacted]
Dear Revdex.com, Our records indicate that Dell representative [redacted] has remained in contact with the customerA return shipping label has been provided for the customer to return one of the systemsOnce the system is in transit back to Dell another exchange can be authorizedAt this time the representative is waiting for the customer to confirm shipmentWe ask that the customer follow up with the representative by emailing [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell representative Charlotte from the Texas corporate office has attempted to reach the customer by phone and emailThe representative has authorized the return and provided a prepaid shipping labelThe system will need to be in transit back to Dell within business daysOnce the order has been received it generally takes to days for credit to post but can take up to The representative will maintain ownership of the account until confirmation of credit has posted and will update the customer once completedWe do ask that the customer follow up with the representative by emailing her at [redacted] Sincerely, Advanced Resolution Group FID # [redacted] Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission It appears the customer may have misunderstood our representative’s offer to assist in this matter as it is in no way contingent on whether the customer chooses to continue with his Revdex.com complaint or close the complaint Our representative attempted to contact the customer to provide assistance however, the customer indicated communication and any resolution must be processed via the Revdex.com Dell will not be discussing confidential Dell account information via the Revdex.com and no further attempt has been made to reach the customer regarding this case Should the customer still need assistance, we ask that he contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc