Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with a Dell product and wants it replaced with a newer version or a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided As the customer indicated the item was purchased from a third party, a return to Dell for a refund would not be an option Since the date of the submission, a Dell representative contacted the customer to discuss his concerns and assist in resolving the issue As the newer version of the product is not yet available, our representative offered to provide an exchange once the item is available for purchase The customer will contact our representative when the product becomes available in order to process the exchange for the newer product We ask that the customer contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concern and offered technical assistance; however, she elected not to accept our offer of assistanceOur representative informed her of the terms of limited hardware warranty and worked with our sales department to resolve this matter [redacted] Our records shows that Ms [redacted] purchased the unit from 3rd party retailer; therefore, transfer of ownership is requiredPlease note that Ms [redacted] refused to comply with the requirement [redacted] We regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Dell never told me that they are requiring a sig, its self understude that I cant stay home every day and waiting, because of that delay I was losing a few hundred $ every day, I am requesting some credit Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Here's where I am today in my resolution stage among myself and Dell IncAbove is a video I made of some of the more visible problems my laptop is experiencing, from the first day I received it Since, it falls of the customer to prove that there are under lining problems, I am taking the initiative and being pro-active, because I will not allow Dell Incemployees to cover up the scope of the problem, "Their e-v-i-l and presumably hateful as well"Ms [redacted] , I still maintain that Dell Inc employee knowingly sent me a defective laptop that would ultimately brake down forcing me to pay for massive out of pocket expenses believing my warranty had expired Ms [redacted] , all of the evidence is present in all of the correspondence compiled in this claim complaint file; merely, Dell Inc has failed to exact it's revenge on me the customer because I am not stupid [redacted] wanted me to speak to his technical support department, but no one in particular [redacted] wrote stuff on my account, probably, don't touch and don't send a box to take it for repairsTechnical support, transferred me five times before [redacted] finally step forward to help me [redacted] asked me to run a diagnostic following his instructions and it passed [redacted] had to get authorization to assist me further, because of the notation written on my account by [redacted] After authorization was given to [redacted] he took over control of my laptop, he ran a BIOS and it read chipset failed [redacted] , said more to himself or perhaps to his colleagues, my/the laptop cannot complete updates because it's confused after checking for compatibility types trying to determine what type of computer it was, The settings on the computer says that it is an inspiron but, The service tag comes up with a description of an Inspiron Further, [redacted] wasn't sure if he should be touching the laptop since notes from the my account said that [redacted] will call on 7/15/16, but all his colleagues agreed that my laptop needed to be repaired and their sending a box for itYes, the recent refurbished laptop the 2nd is officially declared broken and is on the verge of crashingAll the things I had alluded to as being potential warning signs has been confirmedReally, it's a no-brainer, Dell Inc does not make a computer anymore that last longer than two year, without the mother board going badAnd the scarest part of all is when they take my laptop to their qualified repair technicians, they will totally ruin my laptop My laptop will become totally useless As Dell IncRepair technicians do more damage than repairingMy personal note to [redacted] , this matter has dragged on for far to long My advise to you Mr [redacted] , it's in your power to completely resolve these issues without dragging every one else down this road of spiteful behavior with you Mr [redacted] send me a working product free of any defects that is capable of being updated, so we can all get on with our respective lives Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Dell never doing it rightAlso, I have to order RAM from www.crucial.com which use my own money instead Dell gift cardWhen I received crucial's RAM and the PC does recognize itIt is working PERFECT even I use the SAME type of RAM from Dell but Dell RAM is not work and crucial's RAM work fineAlso, I rejected it due to Dell take too much of their times to processing refundIt has over two weeks for refund to processingI am sorry, I am rejected to satisfiedHave a good day Regards, [redacted] ***
Dell representative, [redacted] contacted the customer and authorized a new exchange system to be sentThe agent will update the customer once shipping information is availableThe representative can be reached directly by email at [redacted] @Dell.com
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submissionA Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback The customer informed [redacted] that she destroyed the computer Dell will not be able to service or provide a refund on intentionally damaged devices Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me even though it took over 2 months to come to this resolution and I did not recieve my TV mount. Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has informed the customer that her order was cancelled due to a pricing error Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submission A Dell representative [redacted] recently contacted the customer regarding this matterWe regret any dissatisfaction the customer may have experienced and appreciate the feedback providedDell representative explained that the battery comes with only a one year warrantyThe representative respectfully denied the customer’s request for a free battery or warranty upgrade [redacted] The representative advised him he could order online or contact Dell Sales departmentPlease have the customer contact the representative by emailing at [redacted] @Dell.com with any additional questions or concerns Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:We have been over this. I need in writing to the consumer report agencies and myself that any negative rating on my credit report is based on a mistake by Dell and that I committed no error. I need that corrected to my self and the credit reporting agencies. I cannot simply take Dell's word that this was never sent to the credit reporting agencies. Regards, [redacted]
Tell us why here...Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative [redacted] contacted the customerThe representative offered to have the system serviced at the depot but respectfully denied the return for refund request do to the systems age of monthsAt this time the representative is waiting to hear back from the customer in order to have the depot service authorizedThe customer has declined this offer which is in line with the terms and conditions of the warrantyWe remain available to assist and ask that the customer contact the representative [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Dell is still sending me another faulty oneHow can I know if the next one won't have any problems and they wasted a lot of my timeThat's why I requested him to extend my warranty or replace my system with the new one insteadThis department they didn't provide any best solutions for me I did try to request to talk to their supervisor but they didn't transfer my case to him [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me In talking with Corporate customer service, it was determined that the business can no longer meet many of it's customer's needsI have decided to contact another company to do business withit is unfortunate that many of the executive leadership at Dell Computer have lost their focus on what the company was funded upon and that there is no longer any competent leadership at the helmUnfortunately it appears that since Dell has lost focus in providing what customers require, they too will soon join the ranks of Packard Bell, Gateway and many other PC manufacturers who could not hire personnel intelligent enough to remain focused on the goal and stay on the path and ideas that the company was founded on Regards, [redacted] ***
Dear RevDex.com, Thank you for the opportunity to address the correspondence submitted by Mr. [redacted] . A Dell representative recently contacted Mr. [redacted] regarding his concerns. Mr. [redacted] stated that he is getting the Xbox serviced by Microsoft and does not requires... further assistance in this matter. We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell Experience. Our representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr. [redacted] has any further concerns regarding this case. Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc.
Dear Revdex.com, This matter has been previously addressed, no alterations have been/will be made to the final resolutionThe Three to five (3-5) day shipping applies to the service level for the carrier once a computer order is built, tested, and processed for shipmentThe carrier service level begins once the order is invoiced and may be subject to elements outside of Dell’s control such as weather or other factors affecting the carrierFor these reasons, Dell and the carriers cannot “guarantee” the time it will take for a shipment to be delivered but our intent will always be to meet or exceed our customers’ expectationsFor this reason the customer was provided the $gift cardThe customer was offered help in placing an order with the gift card which he declined that helpAt this time Dell considers this matter closedAdvanced Resolution Group Incident [redacted] Dell Inc
Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative contacted Mr [redacted] by phone and e-mail; however, has not been able to discuss the contents of his correspondenceOur representative may be contacted directly by e-mail at [redacted] @Dell.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , I have to say this is very unbelievable that the quality of products Dell makes is subparThere are serious quality control issuesDell has sent a new laptop to me and I have decided to sell this laptop because I no longer want the Dell laptop due to quality concernsI find that this resolution is satisfactory to me and I will never buy another Dell product Regards, [redacted] ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] , is attempting to reach the customer by phone and email; however to date we have been unable to discuss the contents of their complaintOur representative will make attempts to reach the customer by email and phoneWe remain available to assistPlease have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: this is the 3rd time Dell has cheated me out of a gift cardI have also seen online that they do the same thing to many other people all the timeTheir business practices are illegal and they should be prosecuted in civil court for it Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with a Dell product and wants it replaced with a newer version or a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided As the customer indicated the item was purchased from a third party, a return to Dell for a refund would not be an option Since the date of the submission, a Dell representative contacted the customer to discuss his concerns and assist in resolving the issue As the newer version of the product is not yet available, our representative offered to provide an exchange once the item is available for purchase The customer will contact our representative when the product becomes available in order to process the exchange for the newer product We ask that the customer contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concern and offered technical assistance; however, she elected not to accept our offer of assistanceOur representative informed her of the terms of limited hardware warranty and worked with our sales department to resolve this matter [redacted] Our records shows that Ms [redacted] purchased the unit from 3rd party retailer; therefore, transfer of ownership is requiredPlease note that Ms [redacted] refused to comply with the requirement [redacted] We regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Dell never told me that they are requiring a sig, its self understude that I cant stay home every day and waiting, because of that delay I was losing a few hundred $ every day, I am requesting some credit Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Here's where I am today in my resolution stage among myself and Dell IncAbove is a video I made of some of the more visible problems my laptop is experiencing, from the first day I received it Since, it falls of the customer to prove that there are under lining problems, I am taking the initiative and being pro-active, because I will not allow Dell Incemployees to cover up the scope of the problem, "Their e-v-i-l and presumably hateful as well"Ms [redacted] , I still maintain that Dell Inc employee knowingly sent me a defective laptop that would ultimately brake down forcing me to pay for massive out of pocket expenses believing my warranty had expired Ms [redacted] , all of the evidence is present in all of the correspondence compiled in this claim complaint file; merely, Dell Inc has failed to exact it's revenge on me the customer because I am not stupid [redacted] wanted me to speak to his technical support department, but no one in particular [redacted] wrote stuff on my account, probably, don't touch and don't send a box to take it for repairsTechnical support, transferred me five times before [redacted] finally step forward to help me [redacted] asked me to run a diagnostic following his instructions and it passed [redacted] had to get authorization to assist me further, because of the notation written on my account by [redacted] After authorization was given to [redacted] he took over control of my laptop, he ran a BIOS and it read chipset failed [redacted] , said more to himself or perhaps to his colleagues, my/the laptop cannot complete updates because it's confused after checking for compatibility types trying to determine what type of computer it was, The settings on the computer says that it is an inspiron but, The service tag comes up with a description of an Inspiron Further, [redacted] wasn't sure if he should be touching the laptop since notes from the my account said that [redacted] will call on 7/15/16, but all his colleagues agreed that my laptop needed to be repaired and their sending a box for itYes, the recent refurbished laptop the 2nd is officially declared broken and is on the verge of crashingAll the things I had alluded to as being potential warning signs has been confirmedReally, it's a no-brainer, Dell Inc does not make a computer anymore that last longer than two year, without the mother board going badAnd the scarest part of all is when they take my laptop to their qualified repair technicians, they will totally ruin my laptop My laptop will become totally useless As Dell IncRepair technicians do more damage than repairingMy personal note to [redacted] , this matter has dragged on for far to long My advise to you Mr [redacted] , it's in your power to completely resolve these issues without dragging every one else down this road of spiteful behavior with you Mr [redacted] send me a working product free of any defects that is capable of being updated, so we can all get on with our respective lives Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Dell never doing it rightAlso, I have to order RAM from www.crucial.com which use my own money instead Dell gift cardWhen I received crucial's RAM and the PC does recognize itIt is working PERFECT even I use the SAME type of RAM from Dell but Dell RAM is not work and crucial's RAM work fineAlso, I rejected it due to Dell take too much of their times to processing refundIt has over two weeks for refund to processingI am sorry, I am rejected to satisfiedHave a good day Regards, [redacted] ***
Dell representative, [redacted] contacted the customer and authorized a new exchange system to be sentThe agent will update the customer once shipping information is availableThe representative can be reached directly by email at [redacted] @Dell.com
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submissionA Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback The customer informed [redacted] that she destroyed the computer Dell will not be able to service or provide a refund on intentionally damaged devices Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me even though it took over 2 months to come to this resolution and I did not recieve my TV mount. Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has informed the customer that her order was cancelled due to a pricing error Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submission A Dell representative [redacted] recently contacted the customer regarding this matterWe regret any dissatisfaction the customer may have experienced and appreciate the feedback providedDell representative explained that the battery comes with only a one year warrantyThe representative respectfully denied the customer’s request for a free battery or warranty upgrade [redacted] The representative advised him he could order online or contact Dell Sales departmentPlease have the customer contact the representative by emailing at [redacted] @Dell.com with any additional questions or concerns Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:We have been over this. I need in writing to the consumer report agencies and myself that any negative rating on my credit report is based on a mistake by Dell and that I committed no error. I need that corrected to my self and the credit reporting agencies. I cannot simply take Dell's word that this was never sent to the credit reporting agencies. Regards, [redacted]
Tell us why here...Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative [redacted] contacted the customerThe representative offered to have the system serviced at the depot but respectfully denied the return for refund request do to the systems age of monthsAt this time the representative is waiting to hear back from the customer in order to have the depot service authorizedThe customer has declined this offer which is in line with the terms and conditions of the warrantyWe remain available to assist and ask that the customer contact the representative [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Dell is still sending me another faulty oneHow can I know if the next one won't have any problems and they wasted a lot of my timeThat's why I requested him to extend my warranty or replace my system with the new one insteadThis department they didn't provide any best solutions for me I did try to request to talk to their supervisor but they didn't transfer my case to him [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me In talking with Corporate customer service, it was determined that the business can no longer meet many of it's customer's needsI have decided to contact another company to do business withit is unfortunate that many of the executive leadership at Dell Computer have lost their focus on what the company was funded upon and that there is no longer any competent leadership at the helmUnfortunately it appears that since Dell has lost focus in providing what customers require, they too will soon join the ranks of Packard Bell, Gateway and many other PC manufacturers who could not hire personnel intelligent enough to remain focused on the goal and stay on the path and ideas that the company was founded on Regards, [redacted] ***
Dear RevDex.com, Thank you for the opportunity to address the correspondence submitted by Mr. [redacted] . A Dell representative recently contacted Mr. [redacted] regarding his concerns. Mr. [redacted] stated that he is getting the Xbox serviced by Microsoft and does not requires... further assistance in this matter. We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell Experience. Our representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr. [redacted] has any further concerns regarding this case. Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc.
Dear Revdex.com, This matter has been previously addressed, no alterations have been/will be made to the final resolutionThe Three to five (3-5) day shipping applies to the service level for the carrier once a computer order is built, tested, and processed for shipmentThe carrier service level begins once the order is invoiced and may be subject to elements outside of Dell’s control such as weather or other factors affecting the carrierFor these reasons, Dell and the carriers cannot “guarantee” the time it will take for a shipment to be delivered but our intent will always be to meet or exceed our customers’ expectationsFor this reason the customer was provided the $gift cardThe customer was offered help in placing an order with the gift card which he declined that helpAt this time Dell considers this matter closedAdvanced Resolution Group Incident [redacted] Dell Inc
Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative contacted Mr [redacted] by phone and e-mail; however, has not been able to discuss the contents of his correspondenceOur representative may be contacted directly by e-mail at [redacted] @Dell.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , I have to say this is very unbelievable that the quality of products Dell makes is subparThere are serious quality control issuesDell has sent a new laptop to me and I have decided to sell this laptop because I no longer want the Dell laptop due to quality concernsI find that this resolution is satisfactory to me and I will never buy another Dell product Regards, [redacted] ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] , is attempting to reach the customer by phone and email; however to date we have been unable to discuss the contents of their complaintOur representative will make attempts to reach the customer by email and phoneWe remain available to assistPlease have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: this is the 3rd time Dell has cheated me out of a gift cardI have also seen online that they do the same thing to many other people all the timeTheir business practices are illegal and they should be prosecuted in civil court for it Regards, [redacted]