Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submission A Dell representative [redacted] recently contacted the customer regarding this matterWe regret any dissatisfaction the customer may have experienced and appreciate the feedback providedDell representative explained that the battery comes with only a one year warrantyThe representative respectfully denied the customer’s request for a free battery or warranty upgrade [redacted] The representative advised him he could order online or contact Dell Sales departmentPlease have the customer contact the representative by emailing at [redacted] @Dell.com with any additional questions or concerns Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concernsThe representative explained the terms and conditions of Dell’s limited hardware warranty, which dictate that software issues are not covered under the warranty [redacted] Please note that our representative also offered assistance; however, Ms [redacted] elected not to accept our offer of assistanceHer request for a replacement unit was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:We have been over this. I need in writing to the consumer report agencies and myself that any negative rating on my credit report is based on a mistake by Dell and that I committed no error. I need that corrected to my self and the credit reporting agencies. I cannot simply take Dell's word that this was never sent to the credit reporting agencies. Regards, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me even though it took over 2 months to come to this resolution and I did not recieve my TV mount. Regards, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] Thank you for your help in this matter. I appreciate the prompt assistance and hope our business in the future will be pleasant!
Complaint: [redacted] I am rejecting this response because: Dell never doing it rightAlso, I have to order RAM from www.crucial.com which use my own money instead Dell gift cardWhen I received crucial's RAM and the PC does recognize itIt is working PERFECT even I use the SAME type of RAM from Dell but Dell RAM is not work and crucial's RAM work fineAlso, I rejected it due to Dell take too much of their times to processing refundIt has over two weeks for refund to processingI am sorry, I am rejected to satisfiedHave a good day Regards, [redacted] ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with a Dell product and wants it replaced with a newer version or a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided As the customer indicated the item was purchased from a third party, a return to Dell for a refund would not be an option Since the date of the submission, a Dell representative contacted the customer to discuss his concerns and assist in resolving the issue As the newer version of the product is not yet available, our representative offered to provide an exchange once the item is available for purchase The customer will contact our representative when the product becomes available in order to process the exchange for the newer product We ask that the customer contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submissionA Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback The customer informed [redacted] that she destroyed the computer Dell will not be able to service or provide a refund on intentionally damaged devices Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Tell us why here...Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative [redacted] contacted the customerThe representative offered to have the system serviced at the depot but respectfully denied the return for refund request do to the systems age of monthsAt this time the representative is waiting to hear back from the customer in order to have the depot service authorizedThe customer has declined this offer which is in line with the terms and conditions of the warrantyWe remain available to assist and ask that the customer contact the representative [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Dell is still sending me another faulty oneHow can I know if the next one won't have any problems and they wasted a lot of my timeThat's why I requested him to extend my warranty or replace my system with the new one insteadThis department they didn't provide any best solutions for me I did try to request to talk to their supervisor but they didn't transfer my case to him [redacted] ***
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceThe representative [redacted] contacted the customer assisted in getting a new exchange systemThe representative provide shipping information and our records indicate it has been deliveredPlease have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Dell never told me that they are requiring a sig, its self understude that I cant stay home every day and waiting, because of that delay I was losing a few hundred $ every day, I am requesting some credit Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I have been working with dell for over a year with my computer and I still have problemsI do not want to send my computer off somewhere to get fixed because I have personal information on it Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: this is the 3rd time Dell has cheated me out of a gift cardI have also seen online that they do the same thing to many other people all the timeTheir business practices are illegal and they should be prosecuted in civil court for it Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: My laptop is still having a overheating problem and this is second time that I have to send it to Dell to fix it. The technician who did troubleshoot my laptop for second time, he has confirmed my laptop have those problem that I have mentioned before. Regards, [redacted] ***
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, providing they refund all I paid for the laptop. [redacted]
Dear RevDex.com, Thank you for the opportunity to address the correspondence submitted by Mr. [redacted] . A Dell representative recently contacted Mr. [redacted] regarding his concerns. Mr. [redacted] stated that he is getting the Xbox serviced by Microsoft and does not requires... further assistance in this matter. We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell Experience. Our representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr. [redacted] has any further concerns regarding this case. Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc.
Complaint: [redacted] I am rejecting this response because: I cannot say that this is resolved because DELL cannot verify that they have removed my credit card from their files. I thought the harassment was over back in November 2016, and then they charged my credit card again in December. DELL is not to be trusted, and I feel awful that I have to monitor my credit card weekly to ensure that they haven’t charged me again. I will consider this closed when someone from DELL clarifies that my credit card has been removed from their records. Regards, [redacted] ***
Dear Revdex.com, This matter has been previously addressed, no alterations have been/will be made to the final resolutionThe Three to five (3-5) day shipping applies to the service level for the carrier once a computer order is built, tested, and processed for shipmentThe carrier service level begins once the order is invoiced and may be subject to elements outside of Dell’s control such as weather or other factors affecting the carrierFor these reasons, Dell and the carriers cannot “guarantee” the time it will take for a shipment to be delivered but our intent will always be to meet or exceed our customers’ expectationsFor this reason the customer was provided the $gift cardThe customer was offered help in placing an order with the gift card which he declined that helpAt this time Dell considers this matter closedAdvanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submission A Dell representative [redacted] recently contacted the customer regarding this matterWe regret any dissatisfaction the customer may have experienced and appreciate the feedback providedDell representative explained that the battery comes with only a one year warrantyThe representative respectfully denied the customer’s request for a free battery or warranty upgrade [redacted] The representative advised him he could order online or contact Dell Sales departmentPlease have the customer contact the representative by emailing at [redacted] @Dell.com with any additional questions or concerns Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concernsThe representative explained the terms and conditions of Dell’s limited hardware warranty, which dictate that software issues are not covered under the warranty [redacted] Please note that our representative also offered assistance; however, Ms [redacted] elected not to accept our offer of assistanceHer request for a replacement unit was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:We have been over this. I need in writing to the consumer report agencies and myself that any negative rating on my credit report is based on a mistake by Dell and that I committed no error. I need that corrected to my self and the credit reporting agencies. I cannot simply take Dell's word that this was never sent to the credit reporting agencies. Regards, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me even though it took over 2 months to come to this resolution and I did not recieve my TV mount. Regards, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] Thank you for your help in this matter. I appreciate the prompt assistance and hope our business in the future will be pleasant!
Complaint: [redacted] I am rejecting this response because: As of 12/30/I have not been reimbursed for my purchase Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: Dell never doing it rightAlso, I have to order RAM from www.crucial.com which use my own money instead Dell gift cardWhen I received crucial's RAM and the PC does recognize itIt is working PERFECT even I use the SAME type of RAM from Dell but Dell RAM is not work and crucial's RAM work fineAlso, I rejected it due to Dell take too much of their times to processing refundIt has over two weeks for refund to processingI am sorry, I am rejected to satisfiedHave a good day Regards, [redacted] ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with a Dell product and wants it replaced with a newer version or a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided As the customer indicated the item was purchased from a third party, a return to Dell for a refund would not be an option Since the date of the submission, a Dell representative contacted the customer to discuss his concerns and assist in resolving the issue As the newer version of the product is not yet available, our representative offered to provide an exchange once the item is available for purchase The customer will contact our representative when the product becomes available in order to process the exchange for the newer product We ask that the customer contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submissionA Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback The customer informed [redacted] that she destroyed the computer Dell will not be able to service or provide a refund on intentionally damaged devices Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Tell us why here...Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative [redacted] contacted the customerThe representative offered to have the system serviced at the depot but respectfully denied the return for refund request do to the systems age of monthsAt this time the representative is waiting to hear back from the customer in order to have the depot service authorizedThe customer has declined this offer which is in line with the terms and conditions of the warrantyWe remain available to assist and ask that the customer contact the representative [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Dell is still sending me another faulty oneHow can I know if the next one won't have any problems and they wasted a lot of my timeThat's why I requested him to extend my warranty or replace my system with the new one insteadThis department they didn't provide any best solutions for me I did try to request to talk to their supervisor but they didn't transfer my case to him [redacted] ***
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceThe representative [redacted] contacted the customer assisted in getting a new exchange systemThe representative provide shipping information and our records indicate it has been deliveredPlease have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Dell never told me that they are requiring a sig, its self understude that I cant stay home every day and waiting, because of that delay I was losing a few hundred $ every day, I am requesting some credit Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I have been working with dell for over a year with my computer and I still have problemsI do not want to send my computer off somewhere to get fixed because I have personal information on it Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: this is the 3rd time Dell has cheated me out of a gift cardI have also seen online that they do the same thing to many other people all the timeTheir business practices are illegal and they should be prosecuted in civil court for it Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: My laptop is still having a overheating problem and this is second time that I have to send it to Dell to fix it. The technician who did troubleshoot my laptop for second time, he has confirmed my laptop have those problem that I have mentioned before. Regards, [redacted] ***
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, providing they refund all I paid for the laptop. [redacted]
Dear RevDex.com, Thank you for the opportunity to address the correspondence submitted by Mr. [redacted] . A Dell representative recently contacted Mr. [redacted] regarding his concerns. Mr. [redacted] stated that he is getting the Xbox serviced by Microsoft and does not requires... further assistance in this matter. We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell Experience. Our representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr. [redacted] has any further concerns regarding this case. Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc.
Complaint: [redacted] I am rejecting this response because: I cannot say that this is resolved because DELL cannot verify that they have removed my credit card from their files. I thought the harassment was over back in November 2016, and then they charged my credit card again in December. DELL is not to be trusted, and I feel awful that I have to monitor my credit card weekly to ensure that they haven’t charged me again. I will consider this closed when someone from DELL clarifies that my credit card has been removed from their records. Regards, [redacted] ***
Dear Revdex.com, This matter has been previously addressed, no alterations have been/will be made to the final resolutionThe Three to five (3-5) day shipping applies to the service level for the carrier once a computer order is built, tested, and processed for shipmentThe carrier service level begins once the order is invoiced and may be subject to elements outside of Dell’s control such as weather or other factors affecting the carrierFor these reasons, Dell and the carriers cannot “guarantee” the time it will take for a shipment to be delivered but our intent will always be to meet or exceed our customers’ expectationsFor this reason the customer was provided the $gift cardThe customer was offered help in placing an order with the gift card which he declined that helpAt this time Dell considers this matter closedAdvanced Resolution Group Incident [redacted] Dell Inc