Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsPlease note that her Dell order was delayed due to product availability issuesAs a gesture of
goodwill and in the interest of customer satisfaction, our representative processed a partial credit to the original form of paymentOur representative also followto confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate Dell
representative; *** has been instrumental is assisting the customer in receiving their full refund. Credit memo number *** confirms the process is complete. We certainly do apologize for any frustration this transaction may have caused our customer. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Today’s Date: 03/15/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceAt this
time the agent has confirmed with the customer the refund has been processedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com with any other questions in the matter. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has contacted the customer and dispatched a creditOur records indicate it has been applied to the original form of paymentWe regret any dissatisfaction which may
have been experienced and appreciate the feedback provided.Sincerely, Advanced Resolution Group Incident ID: ***Dell, Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate
the customer had purchased their Inspiron Notebook on 11/20/with a free upgrade to Windows Operating System. Included in this purchase was a Free Promotion; a Basic Venue Pro Tablet which had a value of $99. The customer has upgraded the operating system on the Inspiron Notebook to Windows and they attempted to upgrade the Venue Pro Tablet as well. Unfortunately, the Venue Pro Tablet does not have enough memory to support the upgrade to Windows 10, so it had been suggested the customer keep the original operating system. The customer attempted the upgrade again and after failure, reported the unit was not powering on, so Dell shipped the tablet to the depot, who found no hardware issue with the tablet. The tablet was sent back to the customer. The customer again reported the unit was not powering on so Dell shipped the unit back to the depot and this time the battery and motherboard were replaced and the depot even reinstalled the original operating system. The customer had asked for Dell to replace his tablet but unfortunately we no longer sell this unit and even if we did, a replacement would still not support an upgrade to Windows 10. The case was assigned to our representative, *** ***. In the interest of customer satisfaction, *** has authorized Dell to pay to upgrade the hardware warranty on the Inspiron Notebook to onsite service for the remainder of their notebook contract. *** has also provided the customer with a concession in the amount of $back to the customer’s Visa Card. Dell has allowed the customer to keep the Venue Pro Tablet. We apologize if the processing of this concession was lengthy, but since there were no funds paid to Dell for the tablet, the process required additional internal approvals in order to process. We are pleased to have provided the customer with these concessions; and we thank the Revdex.com for bringing the matter to our attention. Please have the customer contact our representative directly by email at ***_***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, advised Mr*** that our records indicate the credit has been applied to the original form of paymentWe regret any dissatisfaction
Mr*** may have experienced and appreciate the feedback provided regarding his Dell Experience*** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, contacted him and per the out of warranty status of the system, respectfully denied the request for free serviceHowever, as a one-time goodwill
gesture, *** offered a discount on out of warranty depot serviceMr*** declined and requested no further contact from DellShould Mr*** decide to accept the offer, *** remains available and may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission
Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction she may have experienced and appreciate the feedback provided Dell has a thirty (30) day Return Period and, as the order invoiced during 2014, a refund would not be an option Since the date of the submission, a Dell representative contacted the customer to provide assistance and, for customer satisfaction reasons, processed a service dispatch to correct the technical issues The customer may contact our representative at *** should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Today’s Date: 04/03/2017Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, Mr*** ***, to address the contents of their correspondenceThe customer states continued technical concerns with their Dell unit powering and requests the unit be servicedDell shares Mr*** ***'s desire to resolve this matter and as such has offered solutions as per the terms of the warranty. The agent has offered a refurbished exchange or to send the unit into depot under white glove care. Mr*** has declined both these offers citing the time to service this unitDell regrets any inconvenience caused and we thank the customer for their time and patience during this processShould the customer wish to move forward with these solutions they may contact the representative at ***@Dell.com to do so.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer indicated he would like his original records changed to reflect a different configuration than what he originally purchased and would like to purchase a warranty extension Dell policy would prevent our representatives from altering the original configuration the customer purchased and our technicians will only support the system as originally configured under the terms of Dell’s Limited Hardware Warranty Should the customer want to discuss a warranty extension, our extended services sales representatives can be reached at ###-###-#### We ask that the customer contact our representative at *** should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concerns and explained the terms of saleOur representative informed him that the order was canceled due
to pricing error and cannot be reinstated
***
Please note that Dell strives to communicate accurate pricing and product information but will not be held responsible for any pricing, typographical, or other errors in such communicationsIn the interest of customer satisfaction, our representative offered to place a new order at a discounted price; however, Mr*** elected not to accept our offer of assistanceWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***Thank you *** for all your help! So appreciative
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, ***
has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has processed a refund for the customer that gives him the price match he wanted. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell representative *** is researching with the internal department why the credit has not posted to the customer accountThe representative will update the customer once a resolution is in placeIf the customer has any further questions or concerns the representative can be reached my emailing ***@Dell.com Sincerely, Advanced Resolution Group *** Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate
the customer had placed his order with Dell on July 2, The carrier Federal Express had picked up the shipment on July and had made delivery on July 14. The Dell representative; *** had called and left a message for the customer by phone and email on July to inform Mr*** of the shipment tracking number. The customer called Dell back on July asking that the representative answering the phone would update *** by letting him know Mr*** had received his order. Mr*** went on to share his concern about the updates he had been receiving from Dell which he says were not timely. We certainly do apologize and appreciate the customer calling back to share his input on this matter. At the end of the call Mr*** said Dell may close the case as he had no other concerns. We thank the Revdex.com and Mr*** for bringing this matter to our attention. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently made multiple attempts to reach Ms***; however, has not been able to discuss the contents of her correspondenceWe regret any
dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by email at ***@Dell.com, in case Ms*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, ** ** ***. Thank you for providing a copy of the customer’s submission Our records indicate Dell
representative; *** has authorized a new system exchange to resolve the technical problems the customer had been having with his computer. However, when the customer received the new system, they discovered it was having the very same issues as their original. When *** called the customer, the customer informed *** they found and resolved the problem. The customer went on to tell *** when they start up the system they have the option to change the display to one adapter, and when they did this, the problem was solved. The customer has told *** the system works as intended. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Advanced Resolution Group Incident ID# *** Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants her computer repaired or replaced We regret any dissatisfaction she may have experienced and appreciate the feedback
provided Since the date of the submission, a Dell representative contacted the customer to discuss her concernsOur representative, for customer satisfaction reasons, processed a system exchange which has since been delivered to the customer We ask that she contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsPlease note that her Dell order was delayed due to product availability issuesAs a gesture of
goodwill and in the interest of customer satisfaction, our representative processed a partial credit to the original form of paymentOur representative also followto confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate Dell
representative; *** has been instrumental is assisting the customer in receiving their full refund. Credit memo number *** confirms the process is complete. We certainly do apologize for any frustration this transaction may have caused our customer. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Today’s Date: 03/15/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceAt this
time the agent has confirmed with the customer the refund has been processedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com with any other questions in the matter. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has contacted the customer and dispatched a creditOur records indicate it has been applied to the original form of paymentWe regret any dissatisfaction which may
have been experienced and appreciate the feedback provided.Sincerely, Advanced Resolution Group Incident ID: ***Dell, Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate
the customer had purchased their Inspiron Notebook on 11/20/with a free upgrade to Windows Operating System. Included in this purchase was a Free Promotion; a Basic Venue Pro Tablet which had a value of $99. The customer has upgraded the operating system on the Inspiron Notebook to Windows and they attempted to upgrade the Venue Pro Tablet as well. Unfortunately, the Venue Pro Tablet does not have enough memory to support the upgrade to Windows 10, so it had been suggested the customer keep the original operating system. The customer attempted the upgrade again and after failure, reported the unit was not powering on, so Dell shipped the tablet to the depot, who found no hardware issue with the tablet. The tablet was sent back to the customer. The customer again reported the unit was not powering on so Dell shipped the unit back to the depot and this time the battery and motherboard were replaced and the depot even reinstalled the original operating system. The customer had asked for Dell to replace his tablet but unfortunately we no longer sell this unit and even if we did, a replacement would still not support an upgrade to Windows 10. The case was assigned to our representative, *** ***. In the interest of customer satisfaction, *** has authorized Dell to pay to upgrade the hardware warranty on the Inspiron Notebook to onsite service for the remainder of their notebook contract. *** has also provided the customer with a concession in the amount of $back to the customer’s Visa Card. Dell has allowed the customer to keep the Venue Pro Tablet. We apologize if the processing of this concession was lengthy, but since there were no funds paid to Dell for the tablet, the process required additional internal approvals in order to process. We are pleased to have provided the customer with these concessions; and we thank the Revdex.com for bringing the matter to our attention. Please have the customer contact our representative directly by email at ***_***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, advised Mr*** that our records indicate the credit has been applied to the original form of paymentWe regret any dissatisfaction
Mr*** may have experienced and appreciate the feedback provided regarding his Dell Experience*** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, contacted him and per the out of warranty status of the system, respectfully denied the request for free serviceHowever, as a one-time goodwill
gesture, *** offered a discount on out of warranty depot serviceMr*** declined and requested no further contact from DellShould Mr*** decide to accept the offer, *** remains available and may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission
Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction she may have experienced and appreciate the feedback provided Dell has a thirty (30) day Return Period and, as the order invoiced during 2014, a refund would not be an option Since the date of the submission, a Dell representative contacted the customer to provide assistance and, for customer satisfaction reasons, processed a service dispatch to correct the technical issues The customer may contact our representative at *** should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Today’s Date: 04/03/2017Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, Mr*** ***, to address the contents of their correspondenceThe customer states continued technical concerns with their Dell unit powering and requests the unit be servicedDell shares Mr*** ***'s desire to resolve this matter and as such has offered solutions as per the terms of the warranty. The agent has offered a refurbished exchange or to send the unit into depot under white glove care. Mr*** has declined both these offers citing the time to service this unitDell regrets any inconvenience caused and we thank the customer for their time and patience during this processShould the customer wish to move forward with these solutions they may contact the representative at ***@Dell.com to do so.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer indicated he would like his original records changed to reflect a different configuration than what he originally purchased and would like to purchase a warranty extension Dell policy would prevent our representatives from altering the original configuration the customer purchased and our technicians will only support the system as originally configured under the terms of Dell’s Limited Hardware Warranty Should the customer want to discuss a warranty extension, our extended services sales representatives can be reached at ###-###-#### We ask that the customer contact our representative at *** should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concerns and explained the terms of saleOur representative informed him that the order was canceled due
to pricing error and cannot be reinstated
***
Please note that Dell strives to communicate accurate pricing and product information but will not be held responsible for any pricing, typographical, or other errors in such communicationsIn the interest of customer satisfaction, our representative offered to place a new order at a discounted price; however, Mr*** elected not to accept our offer of assistanceWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***Thank you *** for all your help! So appreciative
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, ***
has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has processed a refund for the customer that gives him the price match he wanted. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell representative *** is researching with the internal department why the credit has not posted to the customer accountThe representative will update the customer once a resolution is in placeIf the customer has any further questions or concerns the representative can be reached my emailing ***@Dell.com Sincerely, Advanced Resolution Group *** Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate
the customer had placed his order with Dell on July 2, The carrier Federal Express had picked up the shipment on July and had made delivery on July 14. The Dell representative; *** had called and left a message for the customer by phone and email on July to inform Mr*** of the shipment tracking number. The customer called Dell back on July asking that the representative answering the phone would update *** by letting him know Mr*** had received his order. Mr*** went on to share his concern about the updates he had been receiving from Dell which he says were not timely. We certainly do apologize and appreciate the customer calling back to share his input on this matter. At the end of the call Mr*** said Dell may close the case as he had no other concerns. We thank the Revdex.com and Mr*** for bringing this matter to our attention. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently made multiple attempts to reach Ms***; however, has not been able to discuss the contents of her correspondenceWe regret any
dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by email at ***@Dell.com, in case Ms*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, ** ** ***. Thank you for providing a copy of the customer’s submission Our records indicate Dell
representative; *** has authorized a new system exchange to resolve the technical problems the customer had been having with his computer. However, when the customer received the new system, they discovered it was having the very same issues as their original. When *** called the customer, the customer informed *** they found and resolved the problem. The customer went on to tell *** when they start up the system they have the option to change the display to one adapter, and when they did this, the problem was solved. The customer has told *** the system works as intended. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Advanced Resolution Group Incident ID# *** Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants her computer repaired or replaced We regret any dissatisfaction she may have experienced and appreciate the feedback
provided Since the date of the submission, a Dell representative contacted the customer to discuss her concernsOur representative, for customer satisfaction reasons, processed a system exchange which has since been delivered to the customer We ask that she contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
A Dell representative is working with Mr*** *** to achieve a resolution for his concernsOur representative may be contacted via e-mail at ***