Tristar Products

To Whom It May Concern,We are shipping the power chopper and accessory pack from our corporate office. Please allow 3 business days to receive. We apologize for any inconvenience.

To whom it may concern,Out of good faith 2 pre paid return labels have been mailed to the is customer. Once the  unit and the extra base purchased have been returned a full refund will be applied to the account. Thank you[redacted]

Thank you for being part of the genie family. I looked over the account it show we have refund you for the cost of the products less the processing and handling. Our policy is 60 day money back guarantee less the processing and handling. I will go ahead and honor you a full refund for both of your orders.Thank you

to whom it may concern:A refund was posted back to your CC that we have on file for the amount of $34.98. You may keep the 2 exchanges  that were made.

To Whom it May Concern:   Sorry for this inconvenience,  1 of those 2 charges is a pre authorization charge that will drop automatically after 3-5 business days and the other charge is the actual first payment.  The first payment consists of $1 trial- $4.99 Shipping- $5.10 taxes,...

all of those must be charged upon shipping the item as shown below. Item Information:   # Item # Description Qty Class Status Date Run@WH Amount $ Exchange 1 PPG1ANAVYD30 PERFECTER PRO GRIP-NAVY TRIAL 1 XX reprint 08/30/16 45@CT 79.96 n/a 4[redacted] PERFECTER PRO GRIP 1.5 NAVY W/TRAVEL BAG 1 08/28/16 Order has shipped. Expect your delivery by UPS SUREPOST on 09/04/16. 2 TRIAL TRIAL OFFER 1 NI reprint 08/30/16 45@CT 1.00 n/a Order has shipped. Expect your delivery by UPS SUREPOST on 09/04/16. Payments: Payment Method:[redacted] 07/2020Accepted: # [redacted] - 08/30/16 Order Status Installment  HistoryPay Balance Gross: 80.96 Less Discount: .00 Tax: @ 0.6 % 5.10 P&H: 4.99 TOTAL: 91.05 Paid-to-date: .00 Credits: .00 Refunds: .00 Balance Due: 91.05 Payments: 5 - Cycle: 30 days1 payment @ $ 11.094 payments @ $ 19.99Number of payments made: Last payment: / / Next payment: [redacted]

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

To whom it may concern,As a courtesy a one time free of charge replacement will be made on this account. Any repairs or replacements in the future will require the customer to follow all documented warranty procedure, which include the customer returning the unit back to our warranty department...

along with a check of $29.99.Thank you

Dear [redacted], I truly apologize if you experienced anything other than top quality customer care. I went ahead an issued you a prepaid label- once the unit is returned to us- a refund check will be  mailed out to you.Please do not hesitate to contact us with any future...

questions.###-###-####Sincerely,Customer Care Team

To Whom It May Concern, The power pressure cooker works on all altitudes, however it does not can on altitude above 6000 ft. it is stated on our manual. Thank you!

To Whom it May Concern:I went ahead and sent a pre-paid label to the email we have on file ([redacted]).please send back that unit and a replace will be sent right back out once we receive the defected unit back. thank you

To Whom it May Concern:   Sorry for this inconvenience, unfortunately we cannot give you a refund for a cost given to a separate company (i.e. UPS), once we receive your product we can give you a full refund on any cost that was given to us.  So as you can see below, that refund will...

be for 83.30 that you have paid so far.  So once received that 29.99 that you paid us to ship to you will be refunded.  Item Information:   # Item # Description Qty Class Status Date Run@WH Amount $ Exchange 1 PPXD8COP POWERCOOKER XL 8QT DLX COPPER 1 XX billed/shipped 09/06/16 76@CT 159.93 n/a 4-00434-07 POWERCOOKER XL 8QT DELUXE / CO 1 09/05/16 Shipped on 09/06/16 by UPS GROUND . See Tracking Information Below Cancel Items Refund Items Replace Items Payments: Payment Method:[redacted] 12/2017Accepted: # [redacted] - 09/05/16 Order Status Installments HistoryPay Balance Gross: 159.93 Less Discount: .00 Tax: @ 0.0 % .00 P&H: 29.99 TOTAL: 189.92 Paid-to-date: 83.30 Credits: .00 Refunds: .00 Balance Due: 106.62 Payments: 3 - Cycle: 30 days1 payment @ $ 83.302 payments @ $ 53.31Number of payments made: 1Last payment: 09/07/16Next payment: 10/07/16

To whom it may concern,Out of good faith, we replaced this customer's unit when the initial complaint with the Revdex.com was filed. We are unable to locate an order in our system with the information provided in this complaint. We are not able to confirm if the original unit was purchased directly through...

us,in a retail store, or by an online unauthorized dealer. According to the customer, she was sent a replacement unit to replace the original unit she had an issue with. As we have already broken warranty procedures and company policy wit the initial replacement, we will not be able to issue yet another replacement unit at this time.If the customer can provide us with an order number showing the unit was purchased directly through us, we will be able to instruct the customer on warranty procedures. We are not able to locate any records of the customer contacting our customer care center to express an issue. Thank you

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

To Whom it May Concern:   Sorry for the misinformation, I looked at your account and I saw that if you did in fact want to return your antennas you would get back 39.98 not 15 dollars like you previously stated.  The other 31.96 is unfortunately shipping costs that are not...

refundable. Thank You, Customer Care Team

Dear [redacted], After reading your review, I felt I needed to speak to you and understand your concerns in greater detail. I truly apologize if you experienced anything other than top quality customer care. Please contact Corporate Customer Service @ [redacted] to help you.  Hours Monday...

-Friday 9 am- am.Sincerely,

Complaint: [redacted]
I am rejecting this response because:what the company has done to resolve the issue is nothing close to what needs to be done. We returned the item because it was damaged when we opened the box. The sent us a "LINER" for the pressure cooker!! How am I suppose to use a LINER only? Nothing to use it in. We called trying to get it resolved again and the representatives couldn't understand what was being told to them. They won't return the full amount " because we used the smaller pot". I thought a satisfaction guarantee was that once used and not satisfied with the product you get your money back. This company is a SCAM!!!
Regards,
[redacted]

To whom it may concern,Standard shipping time on the Genie Hour Glass is 4-6 weeks. This order  was placed on 5/30/15 and shipped on 7/1/15 within the 4-6 week time frame. At the time of ordering, all credit cards are run as a pre-authorization for security reasons. That pre-authorization is...

dropped within 24-36 hours. This is what the customer experienced when they saw the credit card "refunded", had the customer contacted our customer care center at the time of this occurrence this would have been explained. We cannot comment on why the customer's credit card company would tell the customer that our company cancelled the order. The order was never requested to be cancelled through our customer service center, therefore the order was processed and shipped as originally requested at the time of order. At this time the order has been shipped, and cannot be cancelled. The customer is welcomed to refuse the item upon delivery, and once the item has been returned back to our facility a full refund will be applied to the account. If the package is not refused on delivery and the customer opens it, the customer will be responisible for the return shipping and the original shipping and handling fee will not be refunded. The UPS SurePost tracking number is [redacted]- PLEASE NOTE IT TAKE 24 HOURS FOR UPS TO UPDATE THEIR TRACKING SYSTEM. A SEARCH OF THE TRACKING BEFORE UPS HAS UPDATED THEIR SYSTEM AND SCANNED THE PACKAGE INTO ITS FIRST SORTING FACILITY WILL SHOW A "NOT FOUND" RESULT. Thank you

To Whom It May Concern:A return label was emailed to the email we have on our account. Please use that label return the unit to us. Once we have the unit back in our warehouse a refund will be issued back to the credit card that we have on file. Thank you

as of...

yet I have NOT received a return label from Tristar Products in either my email address or “snail” mail L…I called them TWICE last week and each time they said they were going to send me a return label to [redacted] . My case #  is [redacted]

Dear [redacted], Your account has been brought to my attention and I would like to inform you that a refund for $35.97 is currently processing to your account and will reflect shortly.   Sincerely,Rosa