Tristar Products

To whom it may concern,We received a written letter from this customer on May 14,2015. After review of the order,this account has been issued a full refund on the account. The customer needs to allow 3-5 business days for the refund to reflect on the his account.Thank youFilomena

To Whom It May Concern,Customers account was reviewed and it shows the package was refused on 2/5/2015. there has been no update since then. I will file a claim for this package and I will also go ahead and refund customer right away. Customer will receive a full refund of $43.98 in 2 business...

days.

To Whom It May Concern-Due to the Holiday the office is closed till January 3, 2017. thank you

I am rejecting this response because:what about package I never got?then never got sticker.im going to have to pay for shipping, send order I didnt order and still have to pay for ones I never got.Company doesnt know what they are doing and im out about 60 bucks for 3 crappy pants I didnt order or have to pay to send back.SCAM, SCAM, SCAM,

Dear [redacted], After reading your review, I felt I needed to speak to you and understand your concerns in greater detail. I truly apologize if you experienced anything other than top quality customer care. I did try contacting you this morning @ 9:24, a voicemail was left for you.Please contact me back directly, I will be more then happy to help you @###-###-#### ex [redacted]Sincerely,Customer Care

To Whom It May Concern,As of today the micro knife is on a back order due to high demand. This is a fairly brand new product, and we are trying our best to fulfill. For the inconvenience I will take off the processing and handling and expedite the order.

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Please note that I have been told  before from this co. that they were sending a reund check  but I did not recieve the refund. That is why I made this complaint. Please do not close this complaint until I recieve the refund and have notified you.  Thank you so much for the help in this matter.

I reciecived refund today. Thank you for your help.

Over the last few months, I have received several voicemail messages from TriStar, but the instructions left on how to return the call never resulted in my ability to speak to anyone directly. Nonetheless, I gave it one more try this morning and am happy to report Rosa and I had an actual telephone conversation.  She apologized for the long response time – she says she’s been out on medical leave and others have been attempting to keep up with her work (clearly not successfully!).Several weeks ago I received a voicemail from Rosa saying she was going to credit the cost of the pan to the original credit card used to make the purchase, so I thought this was resolved.  Today, however, she told me the same thing she said to you in the e-mail, below – she will send me a new pan.  I have provided my full name and address, and Rosa assures me the order has been placed, and I should have a new one in 5-7 business days.  I will let you know if this doesn’t happen; otherwise, we can call this resolved.Thank you for your assistance to finally (hopefully) get the issue resolved.  Rosa agrees with me that my initial contact with Customer Service where they told me “opps, too bad…it’s been more than 60 days so we can only replace the pan if you pay to return it and wait 30-45 days to receive a new one in the mail at your own cost” was unacceptable.  That said, she’s not in charge of how TriStar customer service responds to callers and I suspect all who call to complain will continue to be told the same thing I was told and will either pay and wait to get a new pan (adding insult to injury given the high cost of the pan) or simply give up and move on.  So ultimately, I would still like my warning to consumers to NOT purchase the pan to be part of the NJRevdex.com record so more consumers aren’t wasting their hard-earned money on an inferior product to start with.

Dear [redacted],We looked over your account and we see that you called into customer service on 8.14.2017 and the Continuity was cancelled out by agent L25. We will pull the original call and we will honor what was said if  you did not agree to the continuity enrollment we will refund your...

account.As of 8.14.2017- the Continuity has been cancelled out.Please allow 10-15 business days to complete. Thank You,Customer care team

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may...

update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

To Whom it May Concern:The customer called into our customer service department on 4/6/15 was informed to return the product and a refund will be issued back to the CC that we have on file with no problem. As of today 4/16/15 we still have NOT received the goods back.

To Whom it May Concern:A refund was applied  for the Power Pressure Cooker XL:

To Whom It May Concern,Customers account was reviewed and we have receive the defective unit back. I will go ahead and refund customer in full $119.91. customer will receive check in 7-10 days. I will attach proof of refund being process.  Sincerely,

I did receive a refund and I am satisfied. Thank you!

Dear [redacted],I will be more then happy to assist you. Do you have an order number? I am NOT able to locate an account with the information that has been provided in this document.please call me to further assist you- ###-###-#### ex [redacted] Sincerely,Customer Service Team

[A...

default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

To Whom It May Concern, The unit that customer has been discontinued. We will go ahead and replace order for our newest model we have which is the health master elite. Please allow 7-10 business days.

the company failed to acknowledge the manner in which I was treated as a customer.  I understand the company's policy regarding the warranty and appreciate the waiver.  Secondly, I understand that discrimination is illegal and never suggested such a ridiculous notion.  Nonetheless, persons must be able to communicate in an effective manner in order to understand a customer's issues and must speak clear enough to be understood when responding.  Otherwise, there is a language barrier and complications for the customer and representatives.  Most importantly, my complaint concerned the careless demeanor, dismissive attitude, rudeness and sarcasm which has nothing to do with an accent

To Whom it May Concern:Sorry for the inconvenience that you went though- I went ahead and sent out a new Power Juicer Express  for you (we have in stock).Tracking information:Tracking Number: [redacted]Service: UPSGround ServiceGuaranteed By: Endof Day Friday, Apr 17,...

2015