Tristar Products

Complaint: [redacted]
I am rejecting this response because:what the company has done to resolve the issue is nothing close to what needs to be done. We returned the item because it was damaged when we opened the box. The sent us a "LINER" for the pressure cooker!! How am I suppose to use a LINER only? Nothing to use it in. We called trying to get it resolved again and the representatives couldn't understand what was being told to them. They won't return the full amount " because we used the smaller pot". I thought a satisfaction guarantee was that once used and not satisfied with the product you get your money back. This company is a SCAM!!!
Regards,
[redacted]

To Whom It May Concern:A return label was emailed to the email we have on our account. Please use that label return the unit to us. Once we have the unit back in our warehouse a refund will be issued back to the credit card that we have on file. Thank you

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear [redacted],We looked over your account and we see that you called into customer service on 8.14.2017 and the Continuity was cancelled out by agent L25. We will pull the original call and we will honor what was said if  you did not agree to the continuity enrollment we will refund your...

account.As of 8.14.2017- the Continuity has been cancelled out.Please allow 10-15 business days to complete. Thank You,Customer care team

Dear [redacted], After reading your review, I felt I needed to speak to you and understand your concerns in greater detail. I truly apologize if you experienced anything other than top quality customer care. I did try contacting you this morning @ 9:24, a voicemail was left for you.Please contact me back directly, I will be more then happy to help you @###-###-#### ex [redacted]Sincerely,Customer Care

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may...

update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

I reciecived refund today. Thank you for your help.

Over the last few months, I have received several voicemail messages from TriStar, but the instructions left on how to return the call never resulted in my ability to speak to anyone directly. Nonetheless, I gave it one more try this morning and am happy to report Rosa and I had an actual telephone conversation.  She apologized for the long response time – she says she’s been out on medical leave and others have been attempting to keep up with her work (clearly not successfully!).Several weeks ago I received a voicemail from Rosa saying she was going to credit the cost of the pan to the original credit card used to make the purchase, so I thought this was resolved.  Today, however, she told me the same thing she said to you in the e-mail, below – she will send me a new pan.  I have provided my full name and address, and Rosa assures me the order has been placed, and I should have a new one in 5-7 business days.  I will let you know if this doesn’t happen; otherwise, we can call this resolved.Thank you for your assistance to finally (hopefully) get the issue resolved.  Rosa agrees with me that my initial contact with Customer Service where they told me “opps, too bad…it’s been more than 60 days so we can only replace the pan if you pay to return it and wait 30-45 days to receive a new one in the mail at your own cost” was unacceptable.  That said, she’s not in charge of how TriStar customer service responds to callers and I suspect all who call to complain will continue to be told the same thing I was told and will either pay and wait to get a new pan (adding insult to injury given the high cost of the pan) or simply give up and move on.  So ultimately, I would still like my warning to consumers to NOT purchase the pan to be part of the NJRevdex.com record so more consumers aren’t wasting their hard-earned money on an inferior product to start with.

To Whom it May Concern:The customer called into our customer service department on 4/6/15 was informed to return the product and a refund will be issued back to the CC that we have on file with no problem. As of today 4/16/15 we still have NOT received the goods back.

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Please note that I have been told  before from this co. that they were sending a reund check  but I did not recieve the refund. That is why I made this complaint. Please do not close this complaint until I recieve the refund and have notified you.  Thank you so much for the help in this matter.

To Whom It May Concern,As of today the micro knife is on a back order due to high demand. This is a fairly brand new product, and we are trying our best to fulfill. For the inconvenience I will take off the processing and handling and expedite the order.

I am rejecting this response because:what about package I never got?then never got sticker.im going to have to pay for shipping, send order I didnt order and still have to pay for ones I never got.Company doesnt know what they are doing and im out about 60 bucks for 3 crappy pants I didnt order or have to pay to send back.SCAM, SCAM, SCAM,

Dear [redacted],A refund check has already be requested to be mailed out to you. This request went in on Friday 4.14.2017. thank you

To Whom It May Concern,Customers account was reviewed and we have receive the defective unit back. I will go ahead and refund customer in full $119.91. customer will receive check in 7-10 days. I will attach proof of refund being process.  Sincerely,

the company failed to acknowledge the manner in which I was treated as a customer.  I understand the company's policy regarding the warranty and appreciate the waiver.  Secondly, I understand that discrimination is illegal and never suggested such a ridiculous notion.  Nonetheless, persons must be able to communicate in an effective manner in order to understand a customer's issues and must speak clear enough to be understood when responding.  Otherwise, there is a language barrier and complications for the customer and representatives.  Most importantly, my complaint concerned the careless demeanor, dismissive attitude, rudeness and sarcasm which has nothing to do with an accent

[A...

default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

To Whom it May Concern:   Sorry for this inconvenience, I will be sending a label through your email, once you receive the email print the label out, put it on the outside of the package, and bring it to your local post office.  I am also sending a label in the mail just incase you do...

not have a printer readily available.  Once we receive this package, we will issue you a refund for 63.11. Thank You,Customer Care Team

Dear [redacted],I will be more then happy to assist you. Do you have an order number? I am NOT able to locate an account with the information that has been provided in this document.please call me to further assist you- ###-###-#### ex [redacted] Sincerely,Customer Service Team

To Whom it May Concern:A refund was applied  for the Power Pressure Cooker XL:

I did receive a refund and I am satisfied. Thank you!