Tristar Products

To Whom it May Concern:   Sorry for this inconvenience, I will be sending a label through your email, once you receive the email print the label out, put it on the outside of the package, and bring it to your local post office.  I am also sending a label in the mail just incase you do...

not have a printer readily available.  Once we receive this package, we will issue you a refund for 63.11. Thank You,Customer Care Team

Dear [redacted],A refund check has already be requested to be mailed out to you. This request went in on Friday 4.14.2017. thank you

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint:...

[redacted]
I am rejecting this response because:A per-formatted apology is not acceptable and the location of my items is still in question. I will only acceptable a true apology from the customer support personal "Cristy" and the location of my items. As soon as I placed the order for the bras the company took my money but yet they can't be held responsible as to the location of the bras until I receive them. If the bras were shipped like the company claims why does the tracking number report that the tracking number as no information after five days?
Regards,
[redacted]

To Whom It May Concern,Customers account was reviewed and we have process the refund. Please allow 2-3 business days for refund to reflect.

to whom it may concern,This order was placed on 05/26/2014. This customer did not contact our customer care center until 6/5/2015, over a year later asking questions regarding the unit. In the years time since the customer originally ordered the unit, we have released a different model/version...

of the unit. After review of the order, we found that  on 6/5/2015  the customer contacting our center in regards to the unit that was viewed online. The unit featured on our website is the most current unit we have for sale. This unit was not available a year ago when the customer purchased the item. Our representative attempted to explain this to the customer to no avail. We offer our  customers a 60 day return policy on our products. As this order is a year past the return policy, the unit cannot be returned at this time.Once again, our current unit was NOT available or even manufactured at the time this original order was placed in 2014, therefore the customer could not have purchased this unit. This order was done correctly.Thank youFilomena

To Whom It May Concern,   This account has been refunded for the amount of $74.00. The refund was posted back to the credit card that we have on file. Please allow 7-10 business days. Sincerely, Rosa

To Whom It May Concern,I will go ahead and refund customer for the accessory kit that was never received.

I am happy to report that Filomena from TriStar and Jack Lalanne juicer sent us a new replacement unit today.This resolves our complaint.I GUARANTEE YOU THAT NOTHING WOULD HAVE BEEN DONE WITHOUT THE INTERVENTION OF THE Revdex.com of New Jersey!!!! Thanks for all your hard work.

Dear [redacted], Hello this is Rosa from CLEAR TV customer care. Your account has been brought to my attention and I would like to inform you that a refund is currently being processed to your account and will reflect shortly. The refund amount will be $40.95.there was a $15.00 refund already posted to...

the credit card that we have on file on 12.22.16.   Should you have any further questions please contact me at:###-###-#### ex [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear [redacted],Sorry for the inconvenience you experienced with our Copper Chef Pan. A refund of  $27.98 has been posted back to your credit card that we have on file. Sincerely,Customer Care Team

to whom it may concern, I spoke to Mr. [redacted] this morning. This account is all taken care of. No charges were taken out of the account. The copy of the invoice was emailed to the customer on 2.22.2016. thank you,ROsa

To whom it may concern,We have made every attempt to satisfy this customer, above and our corporate policy. This order was placed via our website, done by the customer, and entered into a live shopping cart. No one from our company accesses online shopping carts once an order has been placed. All upgrades need to be accepted or denied by a customer while placing their order online. Review of this order shows this customer did in fact choose the upgraded Power Pressure Cooker and that resulted in a difference in price. The customer contacted our customer care center and was provided with quality service by our agent breaking company policy to assist the customer with a pre paid return label outside her 60 day return period. A second return label was issued once again at a later date. Notification from the Revdex.com stated that this complaint was resolved, customer was satisfied with resolution, and the compliant was closed. Now the customer is stating she does not have a printer to use the pre paid labels that we provided as promised. On an added note, we are once again breaking policy by responding to a complaint filed by a person other than the actual customer that purchased the item. Audrey Davis is listed as the ship to person on the order, not the bill to person on the account.We are providing one last  pre paid return label via the USPS to the address listed on file. This label will arrive in a white envelope with the  Tristar Products name on it. Once the product has been returned to our a facility  the refund process will begin.

To Whom it May Concern:please call customer service @ ###-###-#### and asked to be transferred over to parts department. They will be more then happy to assist you. thank you

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hello [redacted],The grocery coupons can be accessed by logging into [redacted]. You will need your order number and your email. RedeemSpot will email you a Pin# and additional login information. If you do not receive the email with the pin within 24 hours, please check your spam/junk folders, as your security may file the email in one of these folders. If you still do not find the email, you can contact  [redacted] for more information.Thank you

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may...

update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I want to sincerely "thank you" for helping me with this.  I have contacted this company more than several times and I always received different no resolution answers.  I now have a credit on my credit card for the full amount and I am very thankful for that.  Please accept my appreciation for your help in this and again thank you so very, very much! Have a wonderful day!!
Regards,
[redacted]

Dear Sue,I did try to contact you by calling [redacted] but the number cannot be completed as dial. Attached you will see the parts that have been shipped out. The tracking number is showing delivered.Tracking...

Detail: UPS[redacted]Delivered On:Friday,  03/17/2017 at 2:59 P.M.  Thank you

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before...

sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]