Tristar Products

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I have rejected the shipment today with the post office so it is on it's way back to the company.  I look forward to receiving a full refund of what I was charged in Canadian funds and expect to see it within 10 business days.
Regards,
[redacted]

To Whom It May Concern,Customers account was reviewed and the order is on a back order due to the high demand we have not been able to fulfill the order. As of today we have not charge customer because of back order. For the inconvenience we will not charge customer for this replacement. We will...

cancel the pending replacement and  I have contacted warehouse and we will send a brand new unit, customer will be receiving it in 5-7 days.Sincerely,[redacted]

Dear [redacted],We will be more then happy to assist you.Please call us at ###-###-####. The order number that has been provided in the document is not found in our system.Our order number starts with a [redacted]xx-xxxx-xxx-xxx.what produt is this for?Thank you

To whom it may concern,Warranty procedures apply to any customer for the power pressure cooker for as long as the unit is still in production and being actively sold.Please see below for a copy of warranty instructions provided with all units. The instructions can be located in the back of the owner's manual:Procedure for Warranty Repairs or Replacement If warranty service is necessary, the original purchaser must pack the product securely and send it postage paid with a description of the defect, proof of purchase, and a check or money order for $24.99 to cover return postage and handling to the following address: Tristar products Inc., [redacted] 06495. Thank you[redacted]

To whom it may concern,After review of the order we do find the item was returned. A refund for the remaining amount has been issued to the credit card on file.

To whom it may concern,We apologize for the inconvenience, however, we must reiterate our previous response. We DO NOT CHARGE AN ACCOUNT UNTIL AN ITEM ACTUALLY SHIPS. The rejection response confirms that our customers are notified if the order will extend past the 6 week time frame, it also confirms that the customer has the right to cancel the order or wait the backorder through. The customers rejection states that they DO NOT want to cancel the order. With that option being chosen, the customer's order will now remain on the order list and will be shipped out, as inventory allows and in the order in which is was received. Our Genie Hour Glass is a brand new product to the market.Due to popular demand, we ask that all customers allow a full 4-6 week timeframe for delivery. Should the delivery of the order extend past the 4-6 weektime frame the customer is always notified. The customer is given the option ofwaiting the backorder through, or cancelling the order. No charges are made toan account until an item has actually shipped. We are receiving inventoryweekly, and orders are filled in the order in which they are received. Once theitem has been shipped the customer will receive an email confirmation of theshipment along with tracking information. A customer can cancel the order atany time, up until the item has shipped. If the customer would like to cancel the order they maycontact our customer care center at: [redacted]
9am-8pm EST Sat-Sun 9am-5pm EST.We make it a point, to keep our customers informed everystep of the way in regards to a backorder situation. Once again, no charges areapplied to an account until the item actually ships. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,

The refund on this account is currently pending, please see attachment.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

To whom it may concern,A pre paid label was issued to the customer's email address. Upon return of the item a refund will be processed to the account.Thank you

To Whom It May Concern,The company policy is 60 day money back guarantee less the processing and handling. Out of good faith I will refund customer the processing and handling back. Refund will reflect on customers account in 2-3 business days.Sincerely,[redacted]

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

To Whom it may concern,Please see below for details of our product and advertising. Clear TV is advertised to provide you with Broadcast network channels. There is no mention of being able to receive cable channels with our product."Clear TV eliminates expensive and unnecessary cable bills for...

those consumers who are just looking to enjoy their favorite network shows." Will the channel numbers be the same? With the digital system, the channel number that appears on your television screen and the actual channel number can be and often are different. Many stations have sub channels (channel 2, channel 2.1, 2.2, 2.3, etc.). Keep in mind reception will vary in your area due to geography and location of the broadcast antenna.While we do offer all customers a 60 day money back guarantee, our advertisements also state that shipping and handling charges are not refundable.Is my Clear TV Digital Antenna covered by a Money Back Guarantee? Yes, every Clear TV Digital Antenna is covered by a 60 - Day Money Back Guarantee, less processing and handling. The product was returned to us on 4/30/2015 and a refund was entered back to the account of file for the full PURCHASE price of $54.89. The shipping charges of $31.96 are not refundable.

Dear [redacted],I will be more then happy to assist you. But 1st please contact [redacted] to clear up you account ###-###-####. There was only 1 payment made to this account on 1.24.2017for the amount of $86.14. thank you

To Whom it May Concern:   Sorry for the wait, according to UPS it is on a truck to be delivered today.  Tracking number for your new cooker is: [redacted]  Again sorry for the wait your cooker should be arriving shortly. Thank You,Customer Care Team

MANUFACTURER'S SIXTY DAY LIMITED WARRANTY The manufacturer warrants that your Power Pressure Cooker XL™ is free of defects in materials and workmanship and will, at its option, repair or replace any defective Power Pressure Cooker XL™ that is returned. All parts and components are warranted for 60...

days from the date the product is received. This warranty is valid only in accordance with the conditions set forth below: To whom it may concern,After review of the order we found this order was placed in July 2014. The customer contacted our customer care center  in July 2014 (when the item was delivered) stating she did not want the unit and wanted a pre-paid return label to send the unit back. The customer was informed that return shipping of an item is the customer's responsibility and no pre- paid label would be issued on the account. All orders come with a 60 day money  back guarantee less shipping and handling, as stated on all advertisements.  The product was not returned by the customer.In June of 2015 the customer contacted our care center stating the unit did not work. The customer was informed of the warranty procedures , stated she would not be following the documented warranty procedures and disconnected. The customer contacted our customer care center again in July 2015 to request the address for warranty and was provided that information.Please see below for a copy of our limited warranty and procedures for repair/replacement. Please note this warranty card is provided in EVERY package as well as on our website. At this time if the customer needs a repair/replacement she will need to follow the instructions provided in her written warranty. Once the unit has been received in our facility with the check for $24.99, a new unit will be sent to the customer. 1. Normal wear and tear are not covered by this warranty. This warranty applies to consumer use only, and is void when the product is used in a commercial or institutional setting. 2.The warranty extends only to the original consumer purchaser and is not transferable. In addition, proof of purchase must be demonstrated. This warranty is void if the product has been subject to accident, misuse, abuse, improper maintenance or repair, or unauthorized modification. 3.This limited warranty is the only written or express warranty given by the manufacturer. Any implied warranty of merchantability or fitness for a particular purpose on this product is limited in duration to the duration of this warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. 4.Repair or replacement of the product (or, if repair or replacement is not feasible, a refund of the purchase price) is the exclusive remedy of the consumer under this warranty. The manufacturer shall not be liable for any incidental or consequential damages for breach of this warranty or any implied warranty on this product. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. 5. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Procedure for Warranty Repairs or Replacement If warranty service is necessary, the original purchaser must pack the product securely and send it postage paid with a description of the defect, proof of purchase, and a check or money order for $24.99 to cover return postage and handling to the following address: Tristar products Inc., 500 Returns Road, Wallingford, CT 06495. Thank youFilomena

I have reached out to the buyer [redacted] via ( phone) on 11.7.2017. A ( replacement) Copper Chef 360 Round Fry Pan has been entered and will ship out in 2 business day.

To Whom it May Concern:what kind of utensils where your using? thank you-

Dear [redacted],Looking over you account I see that the MONTHLY GROCERY REWARD ENROLLMENT has been cancelled on 4.21.2017 and also a refund of $7.95 was posted back to your credit card that we have on file. Sincerely,Customer Care Team