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Tristar Products Reviews (1383)

To Whom it May Concern:   Sorry for the inconvenience, from the look of things, it shows that you called our company 3 separate times and made 3 separate orders.  Hanging up in the middle of the phone call will not cancel the order, so when you called back again and hung up again it...

caused another order to go thru.  But what I did for you is cancelled all 3 orders from our system, those funds will be reversed in approximately 3 business days.  Again sorry for the inconvenience.  Thank You,Customer Care Team

Complaint: [redacted]
I am rejecting this response because: when we called there customer care line they told us we could reorder through them for $10 dollars more so how could they fill the order?
Regards,
[redacted]

To Whom it May Concern: I went ahead a sent you out a NEW Power Cooker- please allow 7 business days to receive- once the unit ships out you will receive an email confirmation. thank you

To WHom it May Concern:A refund of  $144.96 had been refunded to your [redacted] card with the last 4 digits being [redacted].thank you

To Whom It May Concern,Account was reviewed and I will refund customer the remaining amount. customer will receive refund in 2 business days.

I just received a return label and will be able to return the item I was complaining about.  Thanks for your assistance.In the response the company states they sent me a return authorization via e-mail.  What I received was information that the return authorization number was the same as the order number on the invoice.  I made two (2) trips to UPS and on both occasions I was told that no return postage was authorized.  The last correspondence I had with customer service was when I was told that they were "NOT RESPONSIBLE FOR RETURNS".  I have had only verbal conversations with the personnel in customer service and no return authorization via e-mail.  If this were true I would not be complaining as all I want is to return the item at their expense and receive the one I originally ordered to keep my wife happy.

Complaint: [redacted]
I...

am rejecting this response because:  Company has still failed to contact me for the refund for items sent!! I HAVE CALLED ROSA THREE TIMES AT THE NUMBER PROVIDED AND SHE HAS NOT RETURNED ANY OF OF MY CALLS.  According to Janell, the operator who answered Rosa is busy and unavailable to speak and no one else can assist me. the copper pans have been pickup by ups driver with tracking # [redacted], however the other items have still not been retrieved. Tristar is holding my refund, $200 and continues to inconvenience me with this madness.
Regards,
[redacted]###-###-####

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. As long as I am given what I ordered with out any more issues.  
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I...

did speak with the company this morning and have contacted our cc company the charge was not removed nor the hold therefore we were charged.  This does not resolve our complaint.  Our company said it is Tristar that ptocessed payment we want it refunded asap.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I purchased a balsamwood set of wooden utensils to use in my nonstick cook ware. Of which I utilize daily! Iresent the fact that the...

companies first response is to transfer blame for their flawed design to the consumer instead of owning it and responsibly trying to find a satisfactory conclusion. The black flecks were visible in a beef and noodle dish and later in cheese soup. If the product cannot withstand this type of use then perhaps a new design and manufacturing techniques  are necessary. In the interim, a full replacement of the pot and my shipping charges would be a great place to start in keeping your customers happy. By the way, a customer service rep that speaks fluent, understandable English would also be helpful.
Regards,
[redacted]

To Whom It May Concern, We apologize for the inconvenience unfortunately we do not ship to Alaska. if the customer has a relative in the the U.S Land we are gladly to ship it to them.  thank you

To Whom It May Concern,I went ahead and took off the shipping for customer as requested. We have not charge customer as of today, we charge once the product leaves our warehouse. We attempted to ship the package but the card we have on file did not go though. We will try one more time on 1/12/15 for...

the amount of 12.99.Sincerely, [redacted]

To whom it may concern,We apologize, however, we do not have any third party companies taking our customer care calls. We also do not have a representative by the name you provided. Our customer care phone number is ###-###-####. We are open Monday-Friday 9 am- 8Pm EST and Sat-Sun 9am-5pm EST....

Please contact one of our representatives and someone will be happy to assist you.Thank you

To whom it may concern,At this time the Healthmaster Line has been discontinued. As a one time courtesy and out of good faith we will issue out a replacement base for the customer. Going forward, the parts available on the unit will be held until the items have been deleted in inventory. Please...

allow 2-3 weeks for delivery of the new base.Thank you

To Whom It May Concern,If customer is not satisfied with product it can be return to our address. I will email customer a prepaid label so they can return it at no cost. Sincerely,[redacted]

To Whom it May Concern: I have a question, was the whole unit returned to us? and you just have the inner pot? thank you

to whom it may concern,after review of the order we found that the customer did speak to our customer care agents on several occasions regarding this order. She was even offered a discount, which she accepted, on the order to make up for the time the order is taking to arrive. The genie hourglass is...

a brand new product and we ask that all customers allow a full 4-6 week time frame for delivery. Should the time frame last longer than 6 weeks the customer will be notified of the delay. This order was made on 5/1/2015, so we ask the customer allow another 2 weeks for delivery. If the order should take longer the customer will be notified.We have checked the account in regards to the claim of disconnection and blockage of the customer. As stated previously, this customer spoke to many representatives, all who informed of the backorder status on her order. On 5/26/2015 the call was dropped due to a poor connection, this information was also verified in the account notes:05/26/201509:33B14  XXFREE KEYcall disc due to bad connectionThe customer called back a few minutes later, was able to speak to another agent who provided further infromation regarding the shipping time frame. At no time was the customer maliciously hung up, nor was the customer ever blocked from our call center. We deal with thousands of customers in a day, and do not make a habit nor do our phone systems even have the capability of blocking a customer's phone number from contacting us. After the customer accepted the discount on 5/29/2015 for the delay, this customer has made no attempts to contact us via our phone system. She has accessed her account several times via our website, but has not attempted to call into our center.Once again, we apologize for the delay in shipping, however, we ask the customer allow the full 4-6 week time frame for delivery. She will be notified should the order extend past that time frame. Please note that the order has not been charged to the customer as we do not charge until an item has actually shipped. The customer may have seen a pre authorization on her account at the time of the initial order but that was reversed back to the account within 24-36 hours of ordering.Thank youFilomena

To Whom It May Concern,If we receive the product back before the next payment is issued you will NOT be charged. If you are charged you will be refunded for whatever payments were made on this account. thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

To whom it may concern,As per the documented warranty that is provided with each and every unit the warranty cost is $29.99 not $9.95.We will as a one time courtesy ship out a replacement unit. For the future the customer will have to send the unit back with a check for $29.99 for repair or...

replacement.Thank you

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Description: NOVELTIES - RETAIL, GIFTWARE - WHOLESALE & MANUFACTURERS, NOVELTIES - WHOLESALE & MANUFACTURERS

Address: 720 Centre Avenue, Reading, Pennsylvania, United States, 19601

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