Tristar Products

To Whom it May Concern: Sorry for the inconvenience that you went though- I went ahead tracked the package from UPS. Tracking details:[redacted]  Scheduled Delivery Updated To:Tuesday, 10/04/2016 thank you

To whom it may concern,Out of good faith we will allow the return of the item even though the sale was final after receiving the discount on the order.The return authorization number is [redacted]
[redacted]
[redacted]We strongly recommend obtaining a...

return tracking number as only items received in our facility are eligible for a refund.

To Whom it May concern:Sorry to hear about the inconvenience you went though, I went ahead and sent you out a new hose. Please allow 5 business days to receive. thank you

to whom it may concern:please allow 10 business days for the refund to post. This account is passed the 60 days money back guarantee so this was turned over to the account department to issue the refund. thank you

To Whom It May Concern,Customers account was reviewed, out of good faith we will refund customer in full even though we are not requesting to return the product. I will attach proof of full refund. Customer will see refund in 2-3 business days.Sincerely,

[A default letter is provided here which indicates your acceptance of...

the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

To Whom It May Concern,Customers account was reviewed and the package has shipped on 3/11/2015. The package was delivered on 3/13/2015. The [redacted] tracking number is [redacted].Sincerely,[redacted]

To Whom It May Concern,The procedure replacement If warranty service is necessary, the original purchaser must pack the product securely and send it postage paid with a description of the defect, proof of purchase, and a check or money order for $29.99 to cover return postage and handling. Out of...

good faith I will bypass above policy and send an entire unit. The unit we have available right now is the power juicer express which has the same power and it’s a great unit.Sincerely,[redacted]

To whom it may concern,Our records show a unit was purchased in 2012 and is NOT the model that has been discontinued. We show no records of communication from this customer since 2012. The written warranty on the unit requires the customer to pack up the entire unit and mail the unit back with a...

check for $29.99 to:[redacted] [redacted] [redacted]Once the unit is received back to the warranty department a replacement unit will be issued.Thank you

Complaint: 10661451
I am rejecting this response because: the company knew there was a large back order delay and decided to wait until the sixth week mark to then notify customers.  A good company would notify customers immediately.  I told the rep on the phone that I was chatting with another rep who offered me a discount of $7.50 if I kept my order and wait for the items.  I hung up on the rep from the phone who proceeded to cancel my order.  Again this is not good business practice customers should be told immediately about the back order not wait until the last day the customer is expecting it!  If no refund is necessary then I am satisfied on that end but not satisfied with how the customer service and business operates!

TO WHOM IT MAY CONCERN:please call our C/S department and ask for Pablo in the corporate office. We will be more then happy to send you out a new unit asap. thank you

To Whom it May Concern:A refund was posted back to the customers cc.Thank you-

Dear [redacted],We have received your request for a refund for the amount of $10.00.  We have processed your request. You should see the amount reflect on your statement in the next 3 business days. If you have any additional questions, please contact ###-###-####.Thank youCustomer Care Team

To Whom It May Concern:we are currently out of stock on this product. thank you

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

To Whom it MAy COncern:i went ahead and sent out a PJ deuxe which is a different model from the one you own- per your request i sent out a different model. please allow 5- 7 business days for delivery.thank you

I am rejecting this response because: I paid $ 29.98 not 19.99.
Regards,

To Whom it May Concern:   Sorry for this inconvenience, it is very strange that you received one of our copper chef pans as a replacement for one of our pressure cookers, it must'be been a shipping error. Not to worry I am setting up a replacement now for you 8qt Copper colored Power...

Pressure Cooker.  Again sorry for the inconvenience. Thank you, Customer Care Team

To whom it may concern,This order was placed via our website on 2/15/2015. Due to the popularity of our item, the item did experience a slight backorder. When the backorder on the item reached past our 6 week time frame a delayed shipment post card was issue to the customer explaining the backorder....

This notification comes with a set of instructions should the customer not want to wait the backorder out and cancel the order. No return notification of cancellation was received so the order continued. We do not charge an item until it actually ships from our facility. At the time of a order a Pre-authorization is placed on the credit card for security reasons. This temporary hold on funds is released on our within 24-36 hours, however, the bank may take up to 3-5 business days to release the hold on their end. Please see below for pre-authorization reversal code from 2/19/2015 when we released the hold from our end:[redacted]   [redacted]   [redacted]
Once the backorder was complete and this customer's item was ready to ship the actual authorization process began. Our billing system will automatically make 3 attempts to gain payment on an account before the system will automatically cancel an order and a notification letter is sent to the customer. This account was on it's second authorization attempt when the customer requested the order be cancelled. At this time the order has been cancelled and no payment has been taken from the customer's account. Cancellation status can be verified at www.customerstatus.com and confirmation that funds were not in fact withdrawn from the customer's account can be made by the customer contacting their credit card company. As this account has been cancelled it is now closed in our systems.Thank youFilomena

To Whom it May Concern:   Sorry for this inconvenience, we do have a 60 day money back guarantee on all of our products and you are still well within your warranty.  We have no problem issuing you a full refund for the 1 payment that you have paid for as of so far,the moment we...

receive that merchandise back. Thank You, Customer Care Team