Tristar Products

To whom it may concern,Out of good faith we will allow the return of the item even though the sale was final after receiving the discount on the order.The return authorization number is [redacted]
[redacted]
[redacted]We strongly recommend obtaining a...

return tracking number as only items received in our facility are eligible for a refund.

To Whom It May Concern,Customers account was reviewed, out of good faith we will refund customer in full even though we are not requesting to return the product. I will attach proof of full refund. Customer will see refund in 2-3 business days.Sincerely,

to whom it may concern,The Genie Hour glass is a brand new product and we ask that all customers allow a full 4-6 weeks for delivery. Should the item take longer than the 6 week time frame the customer is notified, just as this customer stated she was when receiving our delayed shipment post card....

This post card allows the customer the option of either waiting the backorder through, or cancelling the order. Should the customer  choose to cancel no refund needed to applied to the account as we do not charge an item until it ships from our facility. Should the customer wait the backorder through, the order is charged at the time of shipping and the customer is sent an email confirmation containing their tracking number. We are working hard on fulfilling every order in the order in which they are received.  Due to the overwhelming popularity of this item, we are not able to provide an exact date of shipment. We expect to have all orders filled shortly.This customer will have the option of waiting the backorder through or cancelling the order up until the order prepares for shipping.Once again, no charge will be  made to the account until the item actually shipsThank youFilomena

To whom it may concern,This account has now been refunded in full.Thank youFilomena

To Whom it May concern:Sorry to hear about the inconvenience you went though, I went ahead and sent you out a new hose. Please allow 5 business days to receive. thank you

To Whom it May Concern:A refund was posted back to the customers cc.Thank you-

TO WHOM IT MAY CONCERN:please call our C/S department and ask for Pablo in the corporate office. We will be more then happy to send you out a new unit asap. thank you

To Whom It May Concern,The procedure replacement If warranty service is necessary, the original purchaser must pack the product securely and send it postage paid with a description of the defect, proof of purchase, and a check or money order for $29.99 to cover return postage and handling. Out of...

good faith I will bypass above policy and send an entire unit. The unit we have available right now is the power juicer express which has the same power and it’s a great unit.Sincerely,[redacted]

To Whom It May Concern:we are currently out of stock on this product. thank you

[A default letter is provided here which indicates your acceptance of...

the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear [redacted],We have received your request for a refund for the amount of $10.00.  We have processed your request. You should see the amount reflect on your statement in the next 3 business days. If you have any additional questions, please contact ###-###-####.Thank youCustomer Care Team

Complaint: 10661451
I am rejecting this response because: the company knew there was a large back order delay and decided to wait until the sixth week mark to then notify customers.  A good company would notify customers immediately.  I told the rep on the phone that I was chatting with another rep who offered me a discount of $7.50 if I kept my order and wait for the items.  I hung up on the rep from the phone who proceeded to cancel my order.  Again this is not good business practice customers should be told immediately about the back order not wait until the last day the customer is expecting it!  If no refund is necessary then I am satisfied on that end but not satisfied with how the customer service and business operates!

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

To Whom It May Concern,Customers account was reviewed and the package has shipped on 3/11/2015. The package was delivered on 3/13/2015. The [redacted] tracking number is [redacted].Sincerely,[redacted]

To whom it may concern,Our records show a unit was purchased in 2012 and is NOT the model that has been discontinued. We show no records of communication from this customer since 2012. The written warranty on the unit requires the customer to pack up the entire unit and mail the unit back with a...

check for $29.99 to:[redacted] [redacted] [redacted]Once the unit is received back to the warranty department a replacement unit will be issued.Thank you

From: [redacted] [mailto:[redacted]] Sent: Monday, November 09, 2015 2:49 PMTo: [redacted]Subject: complaint [redacted] Hello,I still have not received a refund from this company. What is the next step? In the resolution they agreed to refund me the $93.23. Thank you for your help. [redacted]

To Whom it MAy COncern:i went ahead and sent out a PJ deuxe which is a different model from the one you own- per your request i sent out a different model. please allow 5- 7 business days for delivery.thank you

To Whom It May Concern,Customers account was reviewed and each fusion styler was charged for $123.96. Customer also has a 2 year warranty which cost $11.97 and also has the achieve 10 styling cream for $19.95. Out of good faith I will honor customers price, to make customer happy. I will refund...

customer the amount $141.90, refund will reflect in 2-3 business days.Sincerely,Filomena

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:I have received the call from the company and have placed an order which I'm told will arrive within 7-10 working days. I will accept the business's response when it actually arrives. Thank you,[redacted]

To whom it may concern:I just spoke to this customer. This customer will contact me back directly ###-###-#### ex [redacted] when she gets home. thank you