Tristar Products

Review: I purchased the Fusion Styler Curling Iron via the phone in July 2014. I have used it 2-3 times a week. About 1 month + ago (October/November 2014) I started to notice that it is shutting off by itself and not getting hot enough to curl my hair. The product worked fine thru the summer then became weaker with the temperature to curl hair. I paid a total of $106.99. I contacted the company today 12/8/14 (###-###-####) to inform them that the product has not been working efficiently for some time now. They informed me that there was a 60 money back policy and 90 days to exchange the product. I explained that I do not use it often enough to realize the heating unit was dimishing and was disappointed that this product, in such a short time period is not working properly. Until I asked to speak to a manager, they service representative said they could not do anything for me. The supervisior agreed to give me a (1) time replacement but would not honor any other issues with the product - and I would have to pay for shipping and handeling? I am very disappointed that this company can get away with selling a product that is so poorly designed. I would like my money back vs a replacement, if this is possible. My order # is [redacted].

Business

Response:

To Whom it May Concern:Per the customer's request a refund of $106.99 was refunded back to the CC.Thank You-

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards,

Review: I order Genie Bra months ago (approx 6 months). I've received several post cards from Customer Service in Wallingford CT apologizing for the continued delay in shipping, but still no product. I have sent 2 letters via email and mail asking for a refund, but to date, no product and no refund. The last postcard stated "If we do not hear from you within the next 30 days, we wll cancel your order and refund any money paid." This too is a lie, as it's been over 30 days and my snail mail letter stated to the company that I didn't want to wait 30 days (since it's been months), I wanted an immediate refund. This company is a sham.Desired Settlement: I just want my money back (plus interest) since it's clear the product isn't being shipped. Thanks.

Business

Response:

To Whom It May Concern,

This order was canceled as the customer requested on the postcard we sent. The order was canceled in July and she was never charged.

Sincerely,

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

This company "strung" me along for several months and did not offer an opportunity to request a refund or cancel an order that they self-admittedly could not fill. At no time was I advised that I even had an option to cancel, nor did this company advise me that my order was cancelled and my credit card reimbursed the charges. The company should not be allowed to state that per the postcard response, they cancelled my order when their postcard offered no such option and I wrote all over the postcard demanding to have my order cancelled and to be refunded (and yes I made a copy of it). This misrepresentation of the truth is why I am rejecting the response. This business has to do a better job of 1) having the product they advertise and 2) communicating fairly and truthfully with their customers. Until the Revdex.com got involved, this company did not come close to fair and honest trade.

Thanks.

Regards,

Business

Response:

To whom it may concern,

Mrs. [redacted] order was cancelled on 8/6/13. We have not charged her , we only charge a customer when an order ships out. If she is still stating that we charged her I need proof from her credit card / bank proving that we have. I have mailed a copy of her invoice to show that the order was in fact cancelled. Please have her contact me directly if she has any further questions ###-###-####.

Thank you,

Review: I ordered a television antenna from this company with a day priority delivery,days latter after not receiving my product they could not give me a delivery dateexcuse was everything from bad weather to backed up order, also was insulted and called a mongoloid which was very unprofessionalDesired Settlement: cancel my order
Business
Response:
Dear Revdex.com-This customer is not found in our data system at all- we checked by pulling up an account in our system with all her information she provided to the Revdex.comAlso, the price she was charged is NOT our price for our Clear TV.she could of purchased RABBIT TV from Telebrands which is not our company

Review: In October 2014 I purchased two 50 foot flexible hoses. When I first used one hose, the nozzle immediately blew off the hose. .The second hose split and leaked after about 2 1/2 months of light garden use. I returned both hoses - at my cost- and after 6 weeks I received two 25 foot hoses instead of 50 foot hoses. I returned the hoses and in four weeks I received the replacements. After about three months of light garden use, both hoses burst and split while watering flowers.

This product is clearly inferior, poorly made, and virtually useless. When I contacted Tristars customer service department they were uncooperative, belligerent, and offered no help or sympathy.Desired Settlement: I would like to be reimbursed $100, which represents my cost. mailing expense in returning the hoses, and telephone charges for the many calls I made to customer service.

Business

Response:

To Whom It May Concern,Customers account was reviewed and this order is from 2014. our return and refund policy is 60 day money back guarantee. Out of good faith I will send customer a prepaid label to return the items at no cost. Once we receive the items we can refund customer in full $47.93. We can only refund what we have charge the customer.

Consumer

Response:

I did receive the mailing label and sent the hose back along with the request for the refund. To date I have not received the refund.

Business

Response:

To Whom It May Concern,Customers account was reviewed and we have process the refund. Please allow 2-3 business days for refund to reflect.

Review: I am [redacted], completing this form for my 82 year old . mother who bought me a Power Cooker for Christmas.

I opened the cooker to use it for the first time on Sunday 1/4/2015 and the cooker started cooking for a little time and quit. We attempted to call the company to see what we should do and all the representative could tell me is that we had the pot for more than 2 months and we could not return it. Not a word about getting it fixed. I explained to her that we had recently opened it because it was a gift for Christmas but all she could say was they could not help me. I always discourage my mother from purchasing goods off TV but she is hard headed. This is pitiful; that no one would think about

these little ladies and how they order before the season to get their orders back in time. this matter should be looked into and the policy changed if necessary. I will be telling my friends and coworkers about this matter whatever the outcome will be. Thank you/

Business

Response:

To Whom It May Concern,Customer has 60 day money back guarantee less the processing and handling. Customer received unit since 11/11/2014 and it out of the time frame. Out of good faith I will allow customer to return unit for a full refund. I will also send customer a prepaid label via email for her to send unit back at no cost. Sincerely,[redacted]

Review: I ordered the 75 foot hose buy one get one free. After I finally recieved the item and used it a couple of times one busted. So I sent the hose back and they sent me a replacement. The very first time that I used the replacement it also busted. I paid for the rough terrain upgrade and was VERY disappointed in the quality of the product. Then when I called for a refund they informed me that they will not refund 25.00 for processing and handling. After all I went through they could and should have given me a full refund. I learned a $25 lesson and that is DO NOT BUY A FLEXABLE HOSE!!!!Desired Settlement: I would like to have a full refund.

Business

Response:

To Whom it May Concern,

We will honor the customer's request and give a refund in full once the items are returned.

Sincerely,

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Th company has already told me that they will not refund the shipping and processing even though their product was defective twice. I have already shipped the hose back and do expect for my refund to go through.

Regards,

Business

Response:

To Whom It May Concern,

The consumer was refunded in full for $74.90. Please allow 1 business day for the transaction to process.

Sincerely,

Review: My dad who is elderly and illiterate thought he was ordering 2 sets of hoses for the cost of 1 set plus additional shipping and handling at a total cost of $24.95. When he received the packages, it was for 3 sets of "upgraded" hoses which he says he never ordered. I told the company I was returning all the packages and expected a full refund on his VI SA card. They informed me that they do not refund S and H and he is responsible for $65.00 of the total charges of $224.00. I feel he was taken advantage of because of his age (76) and his mental ability and they should completely refund the total cost of the purchases.Desired Settlement: Refund the TOTAL cost of his purchases upon return of all the hoses.

Business

Response:

To Whom it May Concern,

Once the items are returned, we will refund the customer in full as a courtesy.

Sincerely,

Review: I purchased a healthmaster order#[redacted] in 2010..I have a warrently 4hat states the motor is warrented for 100 years. I tried using my healthmaster last week and found it to be dead. I tried reading and doing the things suggested in the owners manual and still it doesnt work. I called the company today and was told they no longer make the model yd-2088e. They told me along with a supervisor that I would have to pay another 75.00 for them to send me a new unit. Plus a 29.95 for shipping and handling. I feel why should I need to purchase a new unit when I have a warrenty for the one I have. I only asked for my unit to be replaced..#4 on the warrenty states repair or replacement of the product {or, if repair or replacement is not feasible, a refund od the purchase price} is the exclusive remedy od consumer under this warrenty. I asked if I cant have the model then refund my money..they said no!Desired Settlement: I either want a replacement shipped to me at address above or refund my money and I will purchase someplace else. I dont want to pay 75.00 nor 29.95 for shipping as they put this warrenty on the healthmaster..not me.

Business

Response:

To Whom It May Concern, The unit that customer has been discontinued. We will go ahead and replace order for our newest model we have which is the health master elite. Please allow 7-10 business days.

Consumer

Response:

I just wanted to let u know I have not received any info from the company nor a New machine. It says 7 to 10 business days. I did call to let them know about my address change.

Review: I received a knee sleeve from Copper Ware. Then another knee sleeve from Copper Fit. I only ordered from one company. I returned the item to Copper Ware and have yet to get the money put back into my account.

I find it odd that 2 supposed different companies have the same "customer care" phone number. Also in the order number, there are 4 numbers exactly the same.

I feel as I've been scammed, and want a complete refund from both companies. I think they are one and the same, just using different names for the same product.Desired Settlement: I wish a full refund from both companies as I feel it's a scam and they are both one and the same companies, just using a different name for the same product.

The bill from"Copper Wear" is $27.98

The bill from "Copper Fit" is $35.97

Review: I purchased 2-75' Flexable Hoses and the first time I used it, the end blew off making the hose useless. I wrote an email and they promptly replaced the defective hose. I used the 2nd hose from my original order and I used that two times and the same thing happened, so I wrote an email and they said they would send another replacement, but nothing came so I wrote again. They promised that they would send out the replacement which eventually arrived. I should add that I've returned the defective hoses each time at my own expense. The 3rd hose was used just once and it, again, blew out at the connection and I didn't even get to finish washing the vehicle. I wrote an email complaining about the fact that these hoses seem to have a defect because they keep blowing out. I asked for my money back because it's obvious that these hoses have a manufacturing defect and I don't want to keep having them replaced. I said that I would return the blown out hose and one that is still in the original unopened plastic bag. They never responded to me, so I wrote a 2nd and 3rd request for their position and address so I could return the products.Desired Settlement: As I wrote earlier, I can't see having this company replace the defective hose because, from previous experience, it will only break again. I might also state that I find no real problem with their service as they have been accommodating up until this last hose blowout. I feel that this is a manufacturing defect and that unless the design is changed that this problem will keep occurring. I should also mention that I'm using this hose on a smooth, cement drive so there's no chance of anyone saying that something caused the hose to come apart. I saved my emails and the company's response to each if that would help with my complaint.

Business

Response:

To whom it may concern,

I have issued a full refund in the amount of $ 59.93. The refund has been placed back onto the American Express ending in 3000.Please allow 3-5 business days to receive the refund.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They have credited my AmEx account for the full amount. I thank you for your help.

Review: My mother bought some bras for me for Christmas 2014. I ordered them online through the Genie Bra website. When they arrived, the sizing was not correct according to their size chart I used. I sent 4 of the 5 bras back and requested a larger size. I began calling every few weeks since then asking where they were. In February I received a card in the mail stating they would be shipped by March 3rd. They never came. In April, I received a larger size of the bra I DIDN'T return. Again, I have been calling the company every few weeks and keep getting told they will be shipped. The last time I called I spoke with someone in charge - however the calls go to Jamiaca - and spoke with LaCricia #B02, and was told they would be shipped and I would get them in 8-10 business days. This call was made May 28th, 2015. This has been VERY frustrating. I returned the bras back in December and keep getting a run around.Desired Settlement: I just want want the following shipped to me in exchange for the ones I sent them back in December:

1 [redacted] W/PADS 2BLU/2PNK L

Business

Response:

To whom it may concern,Please see the attachment for order details. All items that were returned back to our facility have been entered for exchange. We are currently on a backorder for one of the items requested, per the pending ship date on the invoice. We apologize however, this item is currently out of stock and ask that all customers allow a full 4-6 weeks for delivery. Should the item take longer than the 4-6 weeks time frame the customer will be notified and be given the option of waiting the backorder through or cancelling the replacement request which would result in a refund for that item.Once again, we do apologize however, the Genie Bra is an extremely popular item and is in high demand. We are making every effort to fulfill the orders as quickly as possible.Thank youFilomena

Consumer

Response:

I have been told twice since December the bras were on back order. I have also been told twice the bras were being shipped. On May 28th I was told I would be getting them in 8 - 10 business days. I received an email on May 29th in regards to my call on the 28th and they were going to be shipped. So just how long is this back order?

Business

Response:

To whom it may concern,At this time we have issued a full refund back to the customer's account.Thank you

Review: Had to replace blender twice (29.99 both replacements) because of cheap plastic parts breaking. Now my third one is acting up. I saw the montel infomercial today & wanted to submit complaint on montel's website. I saw there were similar complaints so I decided to take it a step further & add complaint to Revdex.com.Desired Settlement: They refund my money. Stop selling the blender as it is made with cheap parts.

Business

Response:

To whom it may concern,

I apologize that Mrs. [redacted] has had issues with her Health Master unit. I have issued a refund of $199.96. The refund was placed back onto her Visa credit card ending in [redacted]. Please allow 3-5 business to receive the refund.

Thank you,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: The advertisement (on infomercial TV) says No Risk - you will pay no shipping to receive or return item - It neglects to say return in only for exchange. So I do not like the product - I now have to pay shipping to return and get a refund!Desired Settlement: and pay the shipping!

Business

Response:

To Whom it May Concern,

I understand that Ms. [redacted] would like to return her order. No where on our infomercial or website does it state that we cover the return postage of returned items. There is a section detailing our Risk-Free exchange policy, in which we do provide a label for, but we do not provide labels for returns. We also offer a 60 day money back guarantee which allows customers to return their order for a refund within 60 days of receiving the order, but again, no where does it say that we pay for returns. As a special, one time courtesy, I will send Ms. [redacted] a label so that she can return the order.

Sincerely,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: ordered agua rug for 19.99 plus 7.99 shipping aqua rug took 59.31 out of the account I contacted the company they would only refund my account 10.00 the aqua rug is accident waiting to happen they slide around when wet they didnt send invoice with product

Product_Or_Service: aqua rugDesired Settlement: want 59.31 refunded to my account

Business

Response:

To Whom It May Concern,Customers account was reviewed, out of good faith we will refund customer in full even though we are not requesting to return the product. I will attach proof of full refund. Customer will see refund in 2-3 business days.Sincerely,

Review: I purchased 4 flexable hoses totaling 160.00 from this company after 30days of water my flowers use 3 out of 4 had holes. Every time the hose was drained and put away. The company refused a refund because it was past 60days. The customer rep told me it was not their fault they I did not use the product right away yet I got them in February and the directions clearly state that they can not be use in the cold. Since we had a late spring I started using them about 30 days ago (today is July 1st) they offered a exchange but I had to pay the 40 dollars shipping charges. It does not make sense to throw another 40 dollars away to exchange a product that is obviously defective. I looked online and found a lot of complaints very similar to my own. This company is selling a defective product and people are getting ripped off. If it was just 1 hose I could see that they might had a case but 3 out or 4 and only being used for 30 days so maybe 6 times of use is crazy. This product advertisement is misrepresenting because it does not hold up to what the company says it can be used for.Desired Settlement: I believe the company should take the product back and give me a full refund as it is defective

Business

Response:

To Whom it May Concern,

We will honor the customer's request and grant a full refund once the items are received back.

Review: The company refused to cancel my order after I waited the prescribed number of days per their email confirmation. The customer service claimed it shipped just today, yet there are no confirmation numbers for the UPS tracking, no confirmation email that the shipping occurred and no charge posted to my credit card. I do not believe that they have shipped the product, yet they refuse to cancel the orderDesired Settlement: please cancel the order and do not ship to my address

Business

Response:

To Whom it May Concern,

After reviewing the account in question, the order shows it was in printed status on 6/26 in which we cannot cancel because it is being processed for shipment. Our tracking numbers usually take about 24 hours to be updated which is why one was not provided yet. The UPS tracking number is : [redacted]. If the customer does not want to keep the order anymore, she can simply refuse delivery of the package or return it to the sender and we will fully refund her once it is returned.

Sincererly,

Review: This product messed up it started to make a grinding noise. Talk to company and sent the item back with a letter INSIDE the package.Company said they would get back with us. Called company again they said item was on back order.Called company 2 more different times,same answer,item on back order. Now we called the company they said they never received the package.They need a tracking number to find it. WHY did they not tell us they needed a tracking number the first or second time we called,instead of waiting till now. We went to the post office to try and get the number,but they said they couldn't help us it had been to long.This item had a warranty for 6 years,we didn't use it for 6month.The company has the product and the money,we have nothingDesired Settlement: Replace item or full refund

Business

Response:

To Whom It May Concern,Customers account was reviewed and we have not received any packages back in our warehouse. Customer has no prove of sending the unit to us. In good faith we will do a onetime replacement at no charge. Please allow 7-10 business days to receive package. Sincerely,[redacted]

Review: I order copper wear 11/28/2014 for $35.97 off TV. I called to cancel the order on 11/29/14 cause my wife seen the same thing at Walmart for less then half the price. The lady told me that was to late to cancel cause she said already shipped out. She said when I get it to refuse it. It was left in my mail box. No one knocked on door. I took to post office and told lady that I refuse this order. She said that I would have to pay for shipping back. So then I called the company back to no luck. I also file a compliant with no luck. I got not only rip off but also lie to. I could of stop payment but I did what customer service told me to do and got stuck with something that I did not want.Desired Settlement: I want what I was told and that is a full refund with no shipping cost to me. The company needs to send me a return post paid label to send this back

Review: I ORIGINALLY ORDERED THE XL AUG. IT NEVER GOT HERE AND SO I CALLED THE CO. TO REPORT IT. THEY SAID THEY WOULD SEND ANOTHER ONE OUT TO ME AND THEY DIDMEANWHILE, I HAD A FAMILY EMERGENCY AND SO I CALLED AND CANCELLED IT. AND REQUESTED MY REFUND. I TALKED TO AARON IN AUGUST. THEY SAID THEY WOULD GIVEME MY FULL REFUND AS SOON AS THEY REC'D THE COOKER. THE BOX WAS UNOPENED &I TRIED A FEW TIMES TO TAKE IT TO THE PO AND THEN AT&T AND EXPRESS - NOONE WOULD TAKE IT BACK - SO I CALLED AGAIN AND AGAIN AND FINALLY I GOT A TICKETTO RETURN TO SENDER. ALL OF THIS TOOK SOME TIME BECAUSE I DO NOT HAVE A CARAND I HAD TO DEPEND ON PEOPLE. I HAVE 3 WITNESSES TO THIS ACCOUNT. THEY GOTTHE COOKER ON 9/15 AND STILL REFUSE TO REFUND ME. AS I LOOKED UP THIS CO I HAVE SEEN OVER 1000 MISTAKES SO PLEASE HELP ME GET MY $96.65 BACK. I AM VERY UPSET. I TRIED CALLING THEM AGAIN ON 9-8 AND THEY SAID IT WAS INCOLLECTIONS AND WANT ME TO PAY THE FINAL PAY 33.00 AND THEN THEY WILL GIVE ME BACK MY REFUND. WHY THE HELL WOULD I DO THAT WHEN I CAN'T TRUST THEM AS A LIGITIMATE CO THAT DOES NOT CARE ABOUT THEIR CUSTOMER. PLEASE NOTIFY ME AT 440 290 7283 ASAP. LOUISE BURGESSI MADE 2 PAY'S AT $33.00 EA = $66.00 AND $29.95 S&H = 96.65.Desired Settlement: FULL REFUND AND AN APOLOGY AND THEY HAD ORIGINALLY PROMISED ME A WALMART GEFT CARD OF $50.00 NEVER GOT THAT EITHER. I WANT THAT TOO. THEY ALSO MIS-PELLED MY

Business

Response:

To Whom It May Concern, Customers account was reviewed and it shows customer is in collections. However I will go ahead and refund customer the $96.65. We apologize for the delay on refund customer will receive refund in 2-3 business days. The $50 Walmart gift card is a 3rd party offer customer can call ###-###-####. Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I purchased a Health Master Elite in April of 2013. At the time of purchase I also purchased a 6 year Warrantee . I sent back the Pitcher of the Blender because it was cracked. They received it on 6-30-14. The order # is 215042013115141248 . EVERY time I call they say it will be 7-10 days or they do not have the same color pitcher in stock. I got the Product for Health and Diet reasons. I am Disabled and went without for some time in order to pay for it. All I want is the Product returned to me. If they can not give me a guarantee as to when I will receive it I would like my money to be paid back in full right away.Desired Settlement: The entire cost of the Product. $194.94 plus $9.99 shipping plus $30.00 for the six year Warrantee UNLESS they send it back to me now. Today.

Business

Response:

To Whom It May Concern,We apologize for the delay, we are currently back ordered on the color model you sent back. I will try to locate a Red Healthmaster Elite unit for you with all of our warehouses. If we cannot get one for you, would you mind a black unit instead? We have them in stock and can ship out in 24 hours.Sincerely,[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because they sent an E-Mail stating that on the 24th of July they would send me a Black Pitcher in 24 hours. Never got it and called them this morning. Now they are saying it will NOT be shipped until Wednesday and it will not be a 24 hour shipment. At this point if I do not get it right away, I want my money back right away.

Regards,

Business

Response:

To Whom It May Concern,I apologize but I was not aware that we were waiting for stock to come in, therefore the order was not able to be shipped within 24 hours. We are receiving stock this week and you should have the new pitcher within 7-10 days. Sincerely,[redacted]