Tristar Products

Review: I bought 400 FT of their Flex hose. Within 2 weeks the first set of hoses fell apart. I do not use my hoses every week, so when another hose fell apart, I called to complain. The offshore customer support rep simply stated the guarantee was only for 60 Days, sorry, but you are out $148 for buying a sub standard product. After having bought the hose even consumer reports notes the issue. [redacted].

This is a known issue with the quality of the hose.Desired Settlement: For me, I like the weight of the hose. If the company fixed the issue with the hose, I would like it replaced. If not, I would like my money back.

Business

Response:

This product was purchased last year on June 10th, 2013. We have a 60 day money back guarantee. Customer is out of the time frame. A refund is not possible. Although, out of courtesy we will replace the item for this one time only.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: On Tuesday 6/25/2013, we received a delivery weighing 35lbs. It was left on our porch and the front of the box it says that it's a "Rack All in One Gym". I am 84 and my husband is 89. We never ordered this item. My daughter n law went online and it says that they are going to send me 38 more items. Also that they expect me to pay to ship them back. I want this stopped immediately.Desired Settlement: I want the company to send a paid postage label to return this item to them. We never ordered this and have never been in contact for any reason with this company. And we do not want any further packages delivered to us from this company.

Business

Response:

To Whom it May Concern,

This order was sent to Mr. [redacted]. He was a winner to the National Examiner Giveaway that he entered. This was a free prize and they will not be charged for anything or sent anymore packages. It is a great workout system that can be given as a gift.

Business

Response:

To Whom It May Concern,

Once again, this order was a free prize won by Mr. [redacted]. We have no card information hence we could not have billed him for anything. I would not have mentioned a price ($159) unless it was on the order, which it is not. In addition, consumers pay for merchandise prior to it being shipped, so how would we bill Mr. [redacted] when the item was received and having no payment information. Please accept the item as it was a free prize.

Review: I ordered a product online from their "[redacted]" site. The deal was for 2 knee sleeves for the price of one at $19.99. I ordered the two sleeves and input my payment information. The next page was a receipt for $71.94, which included $31.96 shipping! I called Customer Service immediately about the error or miscommunication. They said the order would take 4-6 hours to appear on their system. I checked my bank and the charge was already posted and pending!I want the order canceled and the charge withdrawn.Desired Settlement: I want the order canceled and the charge withdrawn or at least refunded.

Business

Response:

Customer had placed a unintentionally order 2 buy one get one offers, which made the price very high. I reviewed the customer's account and the customer had called on 05/27/2014 to cancel the order. The order is cancelled, cancelation number: #[redacted]. Thank you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.

However, when I called to try to cancel, the Company Representative at first tried to avoid the cancellation and finally agreed to it, but could not give me a Cancellation Confirmation number, so I am pleased to have this one. They did tell me that I would receive a confirmation email within 24 hours and I have now received that. The charge is still Pending in my bank account. When the charge is reversed, I will be in the clear.Thank you most sincerely for your assistance. I will contact you once the charge is removed from my bank account, so that you will know that all is well.

Regards,

Review: I ordered a product back in June of 2015. I needed a different size so I returned all the products. I received all the products except one. The company actually cancelled the order but never told me or refunded me any money I have contacted customer service on numerous occasions and was told it would be expedited out. Every time I call customer service I get a different answer as to why I haven't received the product. I called again today November 30, 2015 and now being told it is out of stock and it would take 4-6 weeks to receive the product. REALLY almost 6 months and the product is still out of stock!!!!!!Desired Settlement: I would like the product I ordered or my money back

Business

Response:

To Whom it May Concern: sorry for the inconvenience that you went though- I am sending you out a pink CAMISHAPER ( that we have in stock ) and a white one. please allow 5 business days for delivery. thank You-[redacted]

Consumer

Response:

I am accepting their response with the understanding that I should receive my product within the next week or so

I have reviewed the response made by the business in reference to complaint ID 10979145, and find that this resolution is satisfactory to me.

Regards,

Review: I ordered a clear TV antennae by phone for 19.99 + S&H. It took my info & the message went on & on trying to sell me magazines & other items in which I said no to all. It also told me I would get a $50 gift card & I could cancel anytime, I again said no to the offer. Again after saying no they threw another product at me to buy, I said no again, finally I saw this was going to keep repeating, so I hung up. A day later I looked at my Bank account they had charged me $75.91.Desired Settlement: All money refunded

Business

Response:

To whom it may concern,

Mr. [redacted] order has been cancelled so we have not charged him. We charge a customer when an order ships. Please have him contact his credit card company to verify that we not charged him.

Thank you,

Consumer

Response:

THEY HAVE REFUNDED MY MONEY BACK I AM SATISFIED THANK YOU

Review: I went to the Copper Wear website on September 20th, 2014 with the intent to buy one elbow sleeve and one knee sleeve. The website was confusing. The advertisements state buy one and get one free. There is a question if you want to buy one and get one free. I answered yes. Unbeknownst to me, it had to be the same item. Once I filled out the information, there was not a confirmation page stating that what the final charge would be. I did not find out until AFTER my credit card was charged that the total order was $ 76.26. The sleeves are $19.99 each, and I was under the impression they were buy one get one free. I was charged $31.96 for shipping via USPS which I was not given the chance to choose which type of shipping I wanted. Once I was on the page after my credit card was charged, I tried to go back to find a phone number to call and cancel the order. The only phone number I could find was one that stated that the company was closed on Saturday and Sunday. I have since found out that this information was incorrect. I contacted the company at 10:30am on 09/22/14 to attempt to cancel the order, and was advised that it has already processed and will be leaving the company that day. According to the shipping confirmation email I received on 9/23/2014 at 20:35 hours, my order was processed on 09/22/14, and shipped on 09/23/14 and received the package today, 09/26/14. Using the shipping number provided, [redacted], I attempted to track the package. To this day, 09/26/14, there is still no information concerning this package. My complaint is that the shipping and the total charges were not disclosed until after my credit card was charged. I contacted my bank, and filed a complaint. They cancelled the credit card it was charged on, but will not compensate me for the charges until I send the product back, and wait 15 days to see if they will credit my card. I contacted the company on 09/26/14 and they will not refund the shipping charges.Desired Settlement: Refund of shipping charges

Review: I returned the item and the company is still charging me for it. I refused the package when it was delivered. I then contacted them to let them know that it was on it's way back to the company. The customer service representative assured me that I would be credited the $33.33 which was already charged on my account. I was charged another $33.33 for a product that had been returned three weeks prior. I contacted a supervisor and he assured me that my credit for $66.66 would be posted to my account and it never posted.Desired Settlement: I would like a full refund and assurance that I will not see another charge for $33.33 again. It happened twice and I am fearful that it will continue. I would also like for this problem to be applied to the company's Revdex.com rating.

Business

Response:

To whom it may concern,

Mrs. [redacted] has been fully refunded in the amount of $ 66.66 on 12/27/13 . The refund was placed back onto the Master card ending in 5593. Please have her contact her credit card company to verify the refund.

Thank you,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Product is grossly undersized. I normally wear a size 1x and a 2x will not fit. I attempted to do a refund as they do not have a size that will fit. I was then informed they have a "60 day limit" for refunds. It does not state this anywhere on their invoice. I spoke with customer service representative "z78' and supervisor "M88" and they will not co-operate. I ordered these in May, in June my husband of 87 wound up in the hospital with Congestive Heart Failure, CPOD, and A-Fib. With all of this going on and winding up my affairs at work, so I could quit and take care of him, this was the first time I could not get around to requesting a refund. No where on the invoice does it say that they have a 60 day policy limit on refunds. I asked to speak with a Manager and was told that "Managers do not take calls". When I asked for an address, I was given their fax # ###-###-#### instead of an address. The address listed on the label is listed as [redacted] The zip code does not exist according to your's and the UPS's databases. I will be faxing them today requesting a refund.Desired Settlement: Total refund of $78.90. They do not have a size that will fit.

Business

Response:

We offer all our customer's a 60 day money back guarantee begininng from the date of delivery. This is advertised on our website as well as any tv ads. After review of this order we found this order was placed on our website where the customer was able to view and review our return policy.Taken directly from our website: 60-DAY MONEY BACK GUARANTEEIf for any reason you are not satisfied with your Genie order, simply return your entire product within 60 days directly to us at the address listed below. Following the receipt of a properly returned complete product, we will refund the full purchase price, less processing and handling. Please include proof of purchase and your mailing address.Tristar Products Inc., [redacted] As this order was placed on 5/15/15 and delivered on 5/28/15 at 12:00PM the 60 day return period expired on 7/28/15. At this time the order has been closed in our system and no returns will be accepted.Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is not satisfactory to me. It is too bad that I did not heed their disclaimer on their website. Buyer beware and remorse is where I stand. I still feel that they should print this information on every invoice that is sent out. I will never do business with this company again and will advise anyone I know of their unwillingness to work with their customers.

Review: I purchased the Flexable hose. when I received it and hooked it up, there was a hole in the hose. I called them and they sent a replacement hose. But, when I hooked up the replacement hose, it also has pinholes in it. I called the company and they told me I needed to send the hose back to them. Thay also told me they were sending a return label. I have tried several times to get this return label. Every time I call, they tell me they are sending the return label through the mail I still do not have the label. I have the same address I had when I purchased the hose. meanwhile, I still have this hose with the holes in it.Desired Settlement: I want this hose replaced. I had a 60 day guarantee and I called them in plwnty of time before the 60 day warantee expired.

Business

Response:

To Whom it May concern:Sorry to hear about the inconvenience you went though, I went ahead and sent you out a new hose. Please allow 5 business days to receive. thank you

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

But, this will be the third time the hose has been replaced for the same reason due to faulty construction. If it occurs again, I want to option of simply getting a refund for the original sale indstead of continuously having it replaced.

Regards,

Consumer

Response:

I had filed a complaint against Tristar concerning the Flexable hose. Thecompany contacted me by email and said they would be sending areplacement. That was a while back. I have still not received anythingfrom them. I have called and they keep telling me they are out of stockand should get some by the end of the week. At this point, I want mymoney back. I did some further research and found that the tiny holes inthe hose are a real problem with these hoses. I have attached a copy ofthe original invoice for the hose. I want the full amount, $27.94,refunded.

Business

Response:

To Whom It May Concern, The status of replacement still on hold due to the back order. for the inconvenience I will refund customer in full. customer will see refund in 2-3 business days. thank you

Review: Tristar Products inc is the manufacturer of Copperwear, which I ordered and received in June 2015, the product guidelines say the product can be washed. After washing the product the elastic stretches out so much that the item n longer stays on, thereby rendering the product useless. I called for a replacement and was told I just missed the 90 day deadline and I was out of luck, that I would have to re-order.Desired Settlement: I would request a replacement of the item

Business

Response:

To whom it may concern,Our products do come with a 90 day warranty, and this order is out of the warranty time frame. As a one time courtesy, we will be shipping you a replacement order. Thank you

Review: Order Flexable Hose and it broke right away - the end came off - completely unusable so I requested a replacement which they sent. This replacement had the same problem when I opened package and when I called they said that they couldn't replace it again until I spoke with a supervisor who said that she would send me an authorization return postage by email which she did. I filled everything out and mailed the 2nd broken hose back. This was over a month ago and I have rec. nothing. I have made 2 call today and spoken with 4 people (one being) [redacted], that said nothing could be done. Then I spoke to a supervisor who said she would send one out today, but I needed to hold for a corporate supervisor. I was on hold for at least 25 minutes and then just hung up. I have been round and round with this to no avail. I just want to make sure that this doesn't happen to other customers. The hose is cheaply made anyway and won't hold up, however I want something replaced for all of the money that I spent on this. Thanks.Desired Settlement: Replace hose

Business

Response:

To whom it may concern,

I apologize that Mrs. [redacted] hose became defective, I have issued a replacement unit to be sent out. Please allow about 10-15 business days to receive.

Thank you,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Sirs: On 12/10/12 ,I ordered 3 Cami Shapers size large. for my wife. We received them towards the end of Jan. They were too small ,so we exchange them for a size xl. Those were too big so we shipped them back. They received those on 2/15/13. I called their customer service about not receiving a refund. At first ,they said after 60 days they wouldn't give refunds. I informed them that even though we ordered the items in Dec , we didn't receive them till end of Jan., and besides ,they kept the items they received on Feb. 15,2013. They then agreed,apologized for the misunderstanding and they would send me my refund. Since then,I have called them every month after receiving my credit card statement, which was not credited. My last call was today ,where I spoke to an agent by the name of [redacted]. She at first said they only received 1 item and not the three and demanded I send her the tracking # of the other two.I asked her the price of one camishaper to which she replied $19.99. When I asked her what the value of the one item in question was , she replied $59.97.I then asked her if she could surmise that there were three items in that one package. She answered with an(OH!). I then asked her if I could speak to a supervisor, to which she said none were available.I asked her if I could wait till one was available. She then said I was breaking up and she could no longer understand me so she was hanging up. End of story!

Product_Or_Service: Cami Shaper

Order_Number: [redacted]50144067Desired Settlement: DesiredSettlementID: Refund

I just want my $59.97

Business

Response:

To Whom It May Concern,

I have refunded the Consumer for the amount in question, $59.97. Please allow 1 business day for transaction to process.

Sincerely,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I placed an order with Genie Hourglass (TriStar Products) on May 30, 2015, approximately 48 hours later I received a refund with no explanation. When I contacted by card company I was informed that Genie cancelled the order. On June 30, 2015 I received a text in the middle of the night that my card was debited for 30.97 by Genie. I did not place another order nor did I give them permission to debit my account on this date. I contacted Genie and was informed that my 5/30 order was on back order I never received any notification that I would be charged at a later date or that the merchandise was not available at the time. I requested a refund during the conversation and was told the order had been shipped and they could not refund my money. I called back to ask for the tracking information and was told it was not available.Desired Settlement: I am demanding that Genie return my money which includes all processing and handling fees. Thank you

Business

Response:

To whom it may concern,Standard shipping time on the Genie Hour Glass is 4-6 weeks. This order was placed on 5/30/15 and shipped on 7/1/15 within the 4-6 week time frame. At the time of ordering, all credit cards are run as a pre-authorization for security reasons. That pre-authorization is dropped within 24-36 hours. This is what the customer experienced when they saw the credit card "refunded", had the customer contacted our customer care center at the time of this occurrence this would have been explained. We cannot comment on why the customer's credit card company would tell the customer that our company cancelled the order. The order was never requested to be cancelled through our customer service center, therefore the order was processed and shipped as originally requested at the time of order. At this time the order has been shipped, and cannot be cancelled. The customer is welcomed to refuse the item upon delivery, and once the item has been returned back to our facility a full refund will be applied to the account. If the package is not refused on delivery and the customer opens it, the customer will be responisible for the return shipping and the original shipping and handling fee will not be refunded. The UPS SurePost tracking number is [redacted]- PLEASE NOTE IT TAKE 24 HOURS FOR UPS TO UPDATE THEIR TRACKING SYSTEM. A SEARCH OF THE TRACKING BEFORE UPS HAS UPDATED THEIR SYSTEM AND SCANNED THE PACKAGE INTO ITS FIRST SORTING FACILITY WILL SHOW A "NOT FOUND" RESULT. Thank you

Review: In October, I purchased The Perfecter. I received a confirmation of same in a 10/24/13 email advising of shipment and according to this email, the price would be $99.99 (with availability to have it charged at $33.33 for 3 payments. I also was charged $11.97 for 2-year warranty and w/ sales tax $9.80, total price would be $121.76. The product advertised a 60-day money back guarantee. A few days before receiving the product on10/29/2013 at 12:46 PM, I had taken a bad fall on a stairway. I outlined this in a Nov. 1st letter enclosed in the return package of The Perfecter and also stated my dissatisfaction that the heating unit didn't properly do what the product advertised it would for my hair. In my letter I requested a full refund of $33.00 plus the $11.97 for warranty and could not affectively use the product and still understood that I had a 60 day return guarantee. Prior to this return date of 11/1/13, I had also checked with AMEX and saw I was charged $47.12 on 10/23. It was the day or two before this 11/1 date, a post card stating the Perfecter now offered a 3 payment of $29.99 (again with 60 day guarantee) . I immediately called the cust. service # back and explained how upset I was that there product advertised now this $10.00 savings as It wasn't even 7 days from the 10/23 AMEX charg. I wanted an adjustment to my $47.12 AMEX charge. The girl on the phone said they could offer a $20.00 final refund which I assumed would come off the total that they had charged mye. This however has not been the case. I understand now that they reduced the $20.00 off the original $121.76 and even though I returned the Perfecter, they are still going to charge my card for the remaining balance. Now, I have no product, being charged a warranty, and what happened to the 60 day return guarantee? I am willing to give up $27.12 off my original American Express card and under no circumstances I feel I should be charged any more. I have tried to go through cust. serv.Desired Settlement: Adjustment of $20.00 to my original first installment charge of $47.12 with NO FUTURE CHARGES FOR ANY INSTALLMENTS. I returned the product with the 60 day guarantee offered and yet I have no product and they still want to charge me because they said I accepted the $20.00 offering even though I was of the opinion that they meant adjustment of $47.12 originally charged. Let's not forget, I also paid $11.97 plus taxes so I feel they are still ahead.

Business

Response:

to whom it may concern,

Mrs. [redacted] account is waiting on authorization as we received it back when the next payment was due to be charged. I have sent an e-mail to our accounting department to have this cleared and have Mrs. [redacted] refunded for the product. Please allow 3-5 business day to receive the refund back on to the American Express ending in [redacted].

Review: I ordered a Pressure Cooker XL on January 17, 2015. My credit card has been charged but I still do not have the product. I have made several phone calls but can't seem to get anyone on the line.Desired Settlement: I would like to have the product or a refund immediately. Three months is definitely too long for services.

Business

Response:

To Whom it may Concern;The package was shipped out on 3/3/15 FEDEX SMART POST...tracking information is [redacted] Looking over the customer's account the customer never called into our customer service department centers.

Consumer

Response:

I am rejecting this response because: I have made several calls only to receive an automated message. No one to actually talk to. I have NOT received my package! I have been charged but no product.

Business

Response:

To Whom it May Concern:I will go ahead and file a claim for our missing product. A refund of $159.95 was refunded back to the cc that we have on file (discover).

Review: I purchaseda Fusion Juicer In June Product was returned July 30,2013,which was returned within the 60 day period To date I have not recieved my full credit. Each time I talk to a different person the answer is different.I was told by a supervisor that if I returned the product I would recieve the Full refund,NOT JUST THE $40.00. I keep getting the run around I am disabled and not in the best of health. The advertisement makes it seem so easy to use, but it is not for the Elderly or Dis abled. They need to be sued for false advertisement!!!Desired Settlement: They need to give me my full credit. Records show that thry received the product back I would like my money back!!!

If they leave th $40.00 credit, they still owe me the$203.00.

Business

Response:

To whom it may concern,

A refund of $203.00 has been placed back onto Mrs. [redacted] Visa credit card ending in [redacted]. Please allow about 3-5 business days to receive the refund.

Review: I ordered the Flex-Able hose from a television commercial. I received the hose and used it for a week and it proved defective. I called to return the hose and was told that I could get my money back. Instead, the company sent another hose. I called again to tell them that was not what I requested. They told me they would take the second hose back but I would have to pay the postage. I told them I was not paying postage on something I did not order. They told me there was nothing they could do.Desired Settlement: I get my money back for their defective product and they pay to return the one I did not order.

Business

Response:

To Whom It May Concern,

I am emailing a prepaid label to ([redacted]) for the customer to return the replacement hoses that she did not want. Please include the order number, [redacted], on the package. Once we receive the return, we will refund the account in full. I apologize for the miscommunication.

Consumer

Response:

I am rejecting this response because: after one week, the business still has not sent via e-mail the postage-paid return label that they promised.

Business

Response:

To whom it may concern,

A return label was requested on 8/7/13. I issued a full refund in the amount of $ 35.93. The refund was placed back onto the visa credit card ending in [redacted]. Please allow 3-5 business days to receive the refund.

Review: The Fusion Juicer I purchase arrived with severe scratches on it and the base looked as though it has been wiped with a smudged cloth making me question whether it had been previously sold and returned and then re-sold to me as new. When I called customer service I was unable to get satisfaction other than that I should take it to the nearest post office to send it back. When I told them that: the nearest post office was a mile away; that the juicer weighed 17 lbs; we were experiencing a 100 degree heat wave and that I am a senior citizen and that I would prefer for UPS (which had delivered it) come pick it up, I was told that was impossible.

I no longer have faith in this company or this product. I want my money back and for UPS to come pick it up...not an unreasonable request.Desired Settlement: I want my money refunded and for UPS to come pick it up at no cost to me.

Business

Response:

To whom it may concern,

Mrs. [redacted] contacted customer service on 7/19/13 and explained that the Power Juicer she received was scratched. We offered to take money off for her and she refused so we are issuing her a return label. I apologize that she received a scratched Power Juicer and will certainly look into this once we receive the product back. Once we receive the unit back we will issue a full refund.

Thank you,

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I was NEVER offered money to be taken off because of the scratch!!! I was only offered the same mailing label that they are offering now. The issue was that (unlike with Amazon orders) UPS (which was the service used to deliver the appliance) would not be picking it up. I was expected to carry the 17lb box to the post office...which is almost a mile away. I am a senior citizen and this was totally unacceptable to me...especially since we were experiencing a 90-100 degree heat wave at the time.

Before I make a final decision, I'd like to know how much they are considering discounting the item because of the scratch.

Regards,

Business

Response:

To Whom It May Concern,

We can offer a price adjustment of $30 which would make the sale final, or the customer can use the prepaid label to return the juicer and receive a replacement or full refund.

Sincerely,

Review: Two power cooker pot destroyed because of recipe from vendors cook book recipe. The Teflon coating inside and outside has come off on second use of this equipment . Contacted vendor January 16 2015 11:50 am, spoke with [redacted] ID # ** which had to go according to rules of reselling me new pots at $29.99 ea. being irate at the resolution being only to make additional purchase asked for her supervisor [redacted] ID # [redacted], followed same course. I made a mistake and thought we paid seven hundred dollars, where we actually paid $159:00 x2, not to mention shipping handling and taxes. [redacted] had no other supervisor to speak with over this matter, so I did tell her I would be contacting you.Their infomercial was very convincing that we would use these pressure cookers for years to come, we normally do not purchase products this way, sight unseen( hands on purchases ). We have the old style pressure cookers in the cabinet we have had for 30+ Yrs. the power cooker is very versatile and does all the thing we usually do in a number of other pots. We don't want something for nothing, just what we were lead to believe we purchased. A simple resolution for us would be to replace the inner pots, since we have had them just over the 6 month warranty period Tristar Prducts, Inc. will honor a warranty.Desired Settlement: The new inner pots requested, (not at a full price replacement )

Business

Response:

To Whom It May Concern,Customers account was reviewed and it shows customer does not have extra warranty. For the inconvenience I will go ahead and replace the inner pot right away. Customer will recieve the inner pot in 7-10 days.

Review: I purchased 2 flexable hoses last year May 23rd and today May 28 and last month both hoses and burst and are leaking everywhere. I could understand a problem with one hose but certainly not both of them. That tells me that these hose are not made of what the claim on TV as the customer never having to buy another hose. I hope that someone looks into this because it is not right to spend $70.00 on a product that should have the life of less than a year.Desired Settlement: I just hope that they refund half of the purchase price.

Business

Response:

This product was purchased last year on May 15th, 2013. We have a 60 day money back guarantee. Customer is out of the time frame. A refund is not possible. Although, out of courtesy we will replace the item for this one time only.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.

Regards,