Tristar Products

Review: I ordered a clear TV antennae by phone for 19.99 + S&H. It took my info & the message went on & on trying to sell me magazines & other items in which I said no to all. It also told me I would get a $50 gift card & I could cancel anytime, I again said no to the offer. Again after saying no they threw another product at me to buy, I said no again, finally I saw this was going to keep repeating, so I hung up. A day later I looked at my Bank account they had charged me $75.91.Desired Settlement: All money refunded

Business

Response:

To whom it may concern,

Mr. [redacted] order has been cancelled so we have not charged him. We charge a customer when an order ships. Please have him contact his credit card company to verify that we not charged him.

Thank you,

Consumer

Response:

THEY HAVE REFUNDED MY MONEY BACK I AM SATISFIED THANK YOU

Review: I ordered a product online from their "[redacted]" site. The deal was for 2 knee sleeves for the price of one at $19.99. I ordered the two sleeves and input my payment information. The next page was a receipt for $71.94, which included $31.96 shipping! I called Customer Service immediately about the error or miscommunication. They said the order would take 4-6 hours to appear on their system. I checked my bank and the charge was already posted and pending!I want the order canceled and the charge withdrawn.Desired Settlement: I want the order canceled and the charge withdrawn or at least refunded.

Business

Response:

Customer had placed a unintentionally order 2 buy one get one offers, which made the price very high. I reviewed the customer's account and the customer had called on 05/27/2014 to cancel the order. The order is cancelled, cancelation number: #[redacted]. Thank you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.

However, when I called to try to cancel, the Company Representative at first tried to avoid the cancellation and finally agreed to it, but could not give me a Cancellation Confirmation number, so I am pleased to have this one. They did tell me that I would receive a confirmation email within 24 hours and I have now received that. The charge is still Pending in my bank account. When the charge is reversed, I will be in the clear.Thank you most sincerely for your assistance. I will contact you once the charge is removed from my bank account, so that you will know that all is well.

Regards,

Review: I bought 400 FT of their Flex hose. Within 2 weeks the first set of hoses fell apart. I do not use my hoses every week, so when another hose fell apart, I called to complain. The offshore customer support rep simply stated the guarantee was only for 60 Days, sorry, but you are out $148 for buying a sub standard product. After having bought the hose even consumer reports notes the issue. [redacted].

This is a known issue with the quality of the hose.Desired Settlement: For me, I like the weight of the hose. If the company fixed the issue with the hose, I would like it replaced. If not, I would like my money back.

Business

Response:

This product was purchased last year on June 10th, 2013. We have a 60 day money back guarantee. Customer is out of the time frame. A refund is not possible. Although, out of courtesy we will replace the item for this one time only.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: On June 29, in the afternoon I called the no. shown in a tv commercial and ordered 2 Aqua Bath Rugs for $19.99 plus shipping which was approximately $16. I then agreed to upgrade the 2 mats at a cost of 9.99 each. This should have brought the total to approximately $53.75.

When I checked my account I found I had been charged $111.90. THIS IS FRAUD.

I was very careful in placing the order correctly. On discovering the charge on the 29th in the evening I called the phone line to report the problem. The recording said to call customer service after 9 am on Monday. I called at 9:15 and spoke with [redacted] #[redacted] who said it was too late to change the order and I would have to wait until I received it. Then he could offer me $30 and I could keep all of the mats.

I did not order the second set of mats. I am concerned that now the burden is on me to fix this since the company takes no responsibility and by not allowing me to correct this yesterday is in effect setting me up to have to pay the higher amount or at the least to have to arrange to return the items and pay to ship them back. At no time did they recap the order but instead just kept offering another item or servicer at a special price. After 6 additional offers I finally hung up.

Thank you for your attention to this problem.]Desired Settlement: Refund for the additional mats I did not oder and I should not have to return them at my expense.

Business

Response:

Customer received 2 orders of our Aqua Rug Deluxe Buy One Get One offer. That is why his order is for the amount of $111.90. Out of courtesy, I will refund one of the orders of $39.97, I will completely remove the P&H fee of $31.96 and the customer may keep all 4 rugs. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would like to find out how my refund totaling $79.93 will be processed. In addition, will I receive some sort of written confirmation via email, mail, etc. of my refund? I would like to thank TriStar for their timely response and willingness to resolve this issue.

Review: I purchased the flex-able hose January 2013 at their website; my hose implode during the summer including the spray nozzle. I called the company and was pleased that they replaced the hose and spray nozzle promptly; this summer the new hose did the same thing however, when I called to complaint I was told that they only give one replacement. I don't replace my water hose every year and $40 plus s/h is more than I can afford to lose.

Business

Response:

To Whom It May Concern,Customers purchased the hose on 12/28/2012 and received it on 1/15/2013. Company policy is 60 day money back guarantee less the processing and handling. We made a free replacement on 8/23/2013 at no charge. Out of good faith the company will refund customer in full.Sincerely,[redacted]

Consumer

Response:

Hello [redacted], this concerns my complaint #[redacted] against Tri Star; the company said they would return my money however, they have not; thank you for your time.

Review: I ordered product on Dec 26 and to this date has yet to be shipped. I tried to call customer service it said wait time on phone 4 min and after half hr of repeatedly an automated person continued to say 4 min. I sent email, no response then about a wk later sent another email letting them know if product not shipped I would file complaint so I feel ive done everything in my power to resolve issue. Here is my order. Thanks for your help

Order Summary

Confirmation #: [redacted]

Order #: [redacted]

Order Date: 12/26/14

Payment information:

XXXX XXXX XXXX X[redacted]

Ship to Address: [redacted] 98367

Sold to Address:

[redacted] 98367

Item # Item Description QTY Price P & H Status Notes

SLJLXL SLIM JEGGINGS BLU/GRA/BLK L/XL 1 $19.99 9.99 New Order Received Thank you for your order.

Product Total: $19.99

Tax: $0.00

P & H: $9.99

Total: $29.98

Added: 12/26/2014 4:35 PMDesired Settlement: I just want my product and I feel I should at least get free shipping after this. Such poor customer service for advertising on tv.

Business

Response:

To Whom It May Concern,Customers account was reviewed and the status of the order is on back order due to the high demand. For the inconvenience I will take off the processing and handling of $9.99. I will also expedite customers order for the inconvenience and we will be shipping out by the end of this week.Sincerely,[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.][redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Product is grossly undersized. I normally wear a size 1x and a 2x will not fit. I attempted to do a refund as they do not have a size that will fit. I was then informed they have a "60 day limit" for refunds. It does not state this anywhere on their invoice. I spoke with customer service representative "z78' and supervisor "M88" and they will not co-operate. I ordered these in May, in June my husband of 87 wound up in the hospital with Congestive Heart Failure, CPOD, and A-Fib. With all of this going on and winding up my affairs at work, so I could quit and take care of him, this was the first time I could not get around to requesting a refund. No where on the invoice does it say that they have a 60 day policy limit on refunds. I asked to speak with a Manager and was told that "Managers do not take calls". When I asked for an address, I was given their fax # ###-###-#### instead of an address. The address listed on the label is listed as [redacted] The zip code does not exist according to your's and the UPS's databases. I will be faxing them today requesting a refund.Desired Settlement: Total refund of $78.90. They do not have a size that will fit.

Business

Response:

We offer all our customer's a 60 day money back guarantee begininng from the date of delivery. This is advertised on our website as well as any tv ads. After review of this order we found this order was placed on our website where the customer was able to view and review our return policy.Taken directly from our website: 60-DAY MONEY BACK GUARANTEEIf for any reason you are not satisfied with your Genie order, simply return your entire product within 60 days directly to us at the address listed below. Following the receipt of a properly returned complete product, we will refund the full purchase price, less processing and handling. Please include proof of purchase and your mailing address.Tristar Products Inc., [redacted] As this order was placed on 5/15/15 and delivered on 5/28/15 at 12:00PM the 60 day return period expired on 7/28/15. At this time the order has been closed in our system and no returns will be accepted.Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is not satisfactory to me. It is too bad that I did not heed their disclaimer on their website. Buyer beware and remorse is where I stand. I still feel that they should print this information on every invoice that is sent out. I will never do business with this company again and will advise anyone I know of their unwillingness to work with their customers.

Review: I ordered a product back in June of 2015. I needed a different size so I returned all the products. I received all the products except one. The company actually cancelled the order but never told me or refunded me any money I have contacted customer service on numerous occasions and was told it would be expedited out. Every time I call customer service I get a different answer as to why I haven't received the product. I called again today November 30, 2015 and now being told it is out of stock and it would take 4-6 weeks to receive the product. REALLY almost 6 months and the product is still out of stock!!!!!!Desired Settlement: I would like the product I ordered or my money back

Business

Response:

To Whom it May Concern: sorry for the inconvenience that you went though- I am sending you out a pink CAMISHAPER ( that we have in stock ) and a white one. please allow 5 business days for delivery. thank You-[redacted]

Consumer

Response:

I am accepting their response with the understanding that I should receive my product within the next week or so

I have reviewed the response made by the business in reference to complaint ID 10979145, and find that this resolution is satisfactory to me.

Regards,

Review: On Tuesday 6/25/2013, we received a delivery weighing 35lbs. It was left on our porch and the front of the box it says that it's a "Rack All in One Gym". I am 84 and my husband is 89. We never ordered this item. My daughter n law went online and it says that they are going to send me 38 more items. Also that they expect me to pay to ship them back. I want this stopped immediately.Desired Settlement: I want the company to send a paid postage label to return this item to them. We never ordered this and have never been in contact for any reason with this company. And we do not want any further packages delivered to us from this company.

Business

Response:

To Whom it May Concern,

This order was sent to Mr. [redacted]. He was a winner to the National Examiner Giveaway that he entered. This was a free prize and they will not be charged for anything or sent anymore packages. It is a great workout system that can be given as a gift.

Business

Response:

To Whom It May Concern,

Once again, this order was a free prize won by Mr. [redacted]. We have no card information hence we could not have billed him for anything. I would not have mentioned a price ($159) unless it was on the order, which it is not. In addition, consumers pay for merchandise prior to it being shipped, so how would we bill Mr. [redacted] when the item was received and having no payment information. Please accept the item as it was a free prize.

Review: I placed an order with Genie Hourglass (TriStar Products) on May 30, 2015, approximately 48 hours later I received a refund with no explanation. When I contacted by card company I was informed that Genie cancelled the order. On June 30, 2015 I received a text in the middle of the night that my card was debited for 30.97 by Genie. I did not place another order nor did I give them permission to debit my account on this date. I contacted Genie and was informed that my 5/30 order was on back order I never received any notification that I would be charged at a later date or that the merchandise was not available at the time. I requested a refund during the conversation and was told the order had been shipped and they could not refund my money. I called back to ask for the tracking information and was told it was not available.Desired Settlement: I am demanding that Genie return my money which includes all processing and handling fees. Thank you

Business

Response:

To whom it may concern,Standard shipping time on the Genie Hour Glass is 4-6 weeks. This order was placed on 5/30/15 and shipped on 7/1/15 within the 4-6 week time frame. At the time of ordering, all credit cards are run as a pre-authorization for security reasons. That pre-authorization is dropped within 24-36 hours. This is what the customer experienced when they saw the credit card "refunded", had the customer contacted our customer care center at the time of this occurrence this would have been explained. We cannot comment on why the customer's credit card company would tell the customer that our company cancelled the order. The order was never requested to be cancelled through our customer service center, therefore the order was processed and shipped as originally requested at the time of order. At this time the order has been shipped, and cannot be cancelled. The customer is welcomed to refuse the item upon delivery, and once the item has been returned back to our facility a full refund will be applied to the account. If the package is not refused on delivery and the customer opens it, the customer will be responisible for the return shipping and the original shipping and handling fee will not be refunded. The UPS SurePost tracking number is [redacted]- PLEASE NOTE IT TAKE 24 HOURS FOR UPS TO UPDATE THEIR TRACKING SYSTEM. A SEARCH OF THE TRACKING BEFORE UPS HAS UPDATED THEIR SYSTEM AND SCANNED THE PACKAGE INTO ITS FIRST SORTING FACILITY WILL SHOW A "NOT FOUND" RESULT. Thank you

Review: Tristar Products inc is the manufacturer of Copperwear, which I ordered and received in June 2015, the product guidelines say the product can be washed. After washing the product the elastic stretches out so much that the item n longer stays on, thereby rendering the product useless. I called for a replacement and was told I just missed the 90 day deadline and I was out of luck, that I would have to re-order.Desired Settlement: I would request a replacement of the item

Business

Response:

To whom it may concern,Our products do come with a 90 day warranty, and this order is out of the warranty time frame. As a one time courtesy, we will be shipping you a replacement order. Thank you

Review: I purchased the Flexable hose. when I received it and hooked it up, there was a hole in the hose. I called them and they sent a replacement hose. But, when I hooked up the replacement hose, it also has pinholes in it. I called the company and they told me I needed to send the hose back to them. Thay also told me they were sending a return label. I have tried several times to get this return label. Every time I call, they tell me they are sending the return label through the mail I still do not have the label. I have the same address I had when I purchased the hose. meanwhile, I still have this hose with the holes in it.Desired Settlement: I want this hose replaced. I had a 60 day guarantee and I called them in plwnty of time before the 60 day warantee expired.

Business

Response:

To Whom it May concern:Sorry to hear about the inconvenience you went though, I went ahead and sent you out a new hose. Please allow 5 business days to receive. thank you

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

But, this will be the third time the hose has been replaced for the same reason due to faulty construction. If it occurs again, I want to option of simply getting a refund for the original sale indstead of continuously having it replaced.

Regards,

Consumer

Response:

I had filed a complaint against Tristar concerning the Flexable hose. Thecompany contacted me by email and said they would be sending areplacement. That was a while back. I have still not received anythingfrom them. I have called and they keep telling me they are out of stockand should get some by the end of the week. At this point, I want mymoney back. I did some further research and found that the tiny holes inthe hose are a real problem with these hoses. I have attached a copy ofthe original invoice for the hose. I want the full amount, $27.94,refunded.

Business

Response:

To Whom It May Concern, The status of replacement still on hold due to the back order. for the inconvenience I will refund customer in full. customer will see refund in 2-3 business days. thank you

Review: I went to the Copper Wear website on September 20th, 2014 with the intent to buy one elbow sleeve and one knee sleeve. The website was confusing. The advertisements state buy one and get one free. There is a question if you want to buy one and get one free. I answered yes. Unbeknownst to me, it had to be the same item. Once I filled out the information, there was not a confirmation page stating that what the final charge would be. I did not find out until AFTER my credit card was charged that the total order was $ 76.26. The sleeves are $19.99 each, and I was under the impression they were buy one get one free. I was charged $31.96 for shipping via USPS which I was not given the chance to choose which type of shipping I wanted. Once I was on the page after my credit card was charged, I tried to go back to find a phone number to call and cancel the order. The only phone number I could find was one that stated that the company was closed on Saturday and Sunday. I have since found out that this information was incorrect. I contacted the company at 10:30am on 09/22/14 to attempt to cancel the order, and was advised that it has already processed and will be leaving the company that day. According to the shipping confirmation email I received on 9/23/2014 at 20:35 hours, my order was processed on 09/22/14, and shipped on 09/23/14 and received the package today, 09/26/14. Using the shipping number provided, [redacted], I attempted to track the package. To this day, 09/26/14, there is still no information concerning this package. My complaint is that the shipping and the total charges were not disclosed until after my credit card was charged. I contacted my bank, and filed a complaint. They cancelled the credit card it was charged on, but will not compensate me for the charges until I send the product back, and wait 15 days to see if they will credit my card. I contacted the company on 09/26/14 and they will not refund the shipping charges.Desired Settlement: Refund of shipping charges

Review: I ordered antennas advertised on TV by Clear TV for $19.95 but they charged me $146.82. When I called them they said they would refund me if I returned the antennas. I returned the antennas and they arrived on 09/24/13. As of toaday, 09/27/13 they have not yet given me my refund.Desired Settlement: I would like my refund as soon as possible because the loss of this money is interfering with my ability to pay my bills.

Business

Response:

To whom it may concern,

We received the returned product and Mr. [redacted] was refunded in full. The refund was issued on 10/1/13 in the amount of $ 146.82. The refund was placed back onto the Visa credit card ending in [redacted]. Please have Mr. [redacted] contact his credit card company to verify the refund.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Mark [redacted]

Review: I purchased 2 flexable hoses last year May 23rd and today May 28 and last month both hoses and burst and are leaking everywhere. I could understand a problem with one hose but certainly not both of them. That tells me that these hose are not made of what the claim on TV as the customer never having to buy another hose. I hope that someone looks into this because it is not right to spend $70.00 on a product that should have the life of less than a year.Desired Settlement: I just hope that they refund half of the purchase price.

Business

Response:

This product was purchased last year on May 15th, 2013. We have a 60 day money back guarantee. Customer is out of the time frame. A refund is not possible. Although, out of courtesy we will replace the item for this one time only.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered a Clear Tv Digital HD Antenna for $19.95 plus $7.99 for processing fee total of $27.94 on 1/30/2015. Order was confirmed on 1/31/2015 with the delivery within 7-10 business days. I decided to check status by tracking on 1/9/2015 and to my surprise it showed that item was on backorder. I called the number given spoke to representative who told me the same information I saw, he further told me that it would take another 7-10 business days which would be after 2/13/2015( Initial delivery). I indicated to him it was unethical, and I request my money back. He told me I cannot have my money back, of which I asked to speak to a Supervisor. She was very nasty and got very smart with me, telling me that I cannot have my money back, and I just have to wait until the 7-10 business days after the 2/13/2015. I informed her that her company did not keep their part of the agreement. I was told I called too early, when asked if I would receive my product on 2/13/2015, I was told no I just have to wait. Cannot get money back.

I need my money back because they fail to provide product as they specified.Desired Settlement: Need my money , do not want to deal with company. Customer Service is ridiculous. They are not professional at all.

Business

Response:

To Whom It May Concern,Customers account was reviewed and the order is on a back order due to the highdemand we have not been able to fulfill the order. As of today we have notcharge customer because of back order. I will go ahead and cancel orderas customer request. I will attach proof of cancelation.Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: I placed an order to replace the motor for the blender that bought my mother the reside at [redacted] on September 26 2014. They keep saying to allow 2-3 weeks every time I call since I placed the order.my order # is [redacted]Desired Settlement: I would like for them to sent me the blender with everything since they have me waiting all this time.

Business

Response:

To Whom It May Concern, Customers account was reviewed and the order is on a back order due to the high demand we have not been able to fulfill the order. As of today we have not charge customer because of back order. I will go ahead and cancel order and I will contact the the warehouse and we will send a new unit. Customer will be receiving the unit in 5-7 days.

Consumer

Response:

I would like to thank you for your promptly responded to the my problem and the rapidly how you resolved it. I did receive a brand new Blender.

Review: the product was delivered on Friday, a flex-able hose; I used the product on Friday, Saturday and on Sunday the hose exploded while I was watering my yrd. It exploded while I was holding it, with a loud bang, and I was soaked.Desired Settlement: I would like an entire refund as I believe the product I was sod is not only defective but dangerous s well.

Business

Response:

To Whom it May Concern,

We will refund the customer in full once the item is returned with the label we provided.

Review: On July 2nd my husband placed an order over the phone by dialing ###-###-#### and ordered a Living Well HealthMaster™ Elite ( Model# JLA-) and the customer service representative over the phone confirmed the price that was advertised on the tv of $She then offered priority shipping, to arrive in 7-days, for $I also wanted the year warranty for $The next day I check my bank statement and I was charged an additional $I called Tri Star and found out from [redacted] that I was charged an additional $for shipping charges that the customer service represtative did not tell me about and I did not agree to[redacted] argued with me that "they cannot just re-imbursing everyone who calls saying they were supposed to pay a different price than what they were charge"He kept saying he cannot do anything so he was going to hang upHe stated all manager were in a meeting so I couldn't speak to anyone elseHe said a manager would call me back but that never happenedThis conversation lasted mintues Today I called the same number, ###-###-####, times, getting an error message the first timesI am very concerned that this is not a real company since their phone number is only working intermittentlyFinally I spoke to [redacted] and he said there are managers working and he would get one for me in ‘a moment'I waited another minutes and still did not get to speak to a manager.Desired Settlement: I want the $shipping charges reimbursed that customer service representative taking my order failed to mention to meI want the addition $priority shipping charges reimbursed for customer satisfaction for having to be on the phone for minutes to attempt to get this resolved and then ultimately have to submit a Revdex.com complaint
Business
Response:
To Whom it May Concern,
I understand [redacted] was not made aware of the processing and handling costs by the agent that handled her orderBut, it is stated on all of our media advertisements that there is additional processing and handling for the itemI will honor her request of customer satisfaction to be reimbursed for the processing and handling charge of $as it was not implied by the agentThe order was sent priority and will arrive within the time frame promised
Sincerely,
Consumer
Response:
Review: [redacted]
I am rejecting this response because: it took phone calls, submitting a complaint with the Revdex.com and + days of unathorized charges on my credit card for this company to reimburse me the overage that was charged to my credit card
[redacted] knows what the company did was wrong and that is why the $was reimbursed because anyone listening to the recorded call of when the order was placed knows it was never discussed on the phone
My request with the Revdex.com requests reimbursement of the $priority shipping for wasting my time with the phones calls and never reaching a supervisor
Just listen to the recorded call before denying my request
Regards,

Review: My mother; who is yrs old, called this company Flex-Able Hose to order fthose, in which it was buy get freeShe received with free which she did not orderShe was charged a $priority charge which she did not ask for and the order was placed on 3/4/and wasn't received until 5/31/That is not priorityThey even had the numbers in her street address wrongAlso she was charge individual shipping charges on each size hose which totalled $That is ripping off the consumerIf you aren't satisfied with item you have to pay to ship back yourself and the shipping fee is not refundedI have called this company and was told that it is an automated calling when you orderI told them she is hard of hearing and has beginning stages of dementiaI was told that wasn't their concern that she is still responsible for the shipping charge even though all items were being sent backI cannot believe a company would not take that into consideration and refund the entire amount chargedThis company should be reviewing these automated calls before completing these ordersIt is very obvious when a person is confused and can't hear on the phone and you can hear this if you review the callsThe shipping charges they are charging are outragesThis is a rip off to the consumer and especially the ederly sitting at home watching this on T.VI have reported this also to the credit card companyMy hope is this issue is resolved and this company is reprimanded for this type of serviceMany companies have free return shipping especially when you don't get the shippping returned in your creditIn this case she didn't even order this and she is still being charged the shippingThat is wrong and very poor on their partCustomer Service was extremely rude when I spoke with them.Desired Settlement: Credit my mother's credit card the full amountIncluding shipping$
I have shipped the order back to:
Flex-Able Hose
Returns Road
Wallingford, CT
Phone- ###-###-####
ORDER #[redacted]
Business
Response:
To Whom it May Concern,
Once we receive Ms[redacted] return, the account will be refunded in full for $
Sincerely,