Tristar Products

Review: I recently notified the company prior to the item having been shipped by UPS that my credit card had been stolen and that I wished to cancel the order as it was being sent to some random location in California. The individual informed me that they could not refund the money until they received the merchandise back and I told him since I wasn't going to get it (because I didn't order it and it was sent to a different address) I wanted to cancel the order and have them have UPS recall the package. He told me that h would send it higher up for examination and escalation if need be. I told him if somebody contacted UPS, the package could be returned to them and they wouldn't be out money when the bank told them the card they ran had been cancelled only hours after the order was placed. I asked for an e-mail confirming when they made the request to UPS and he told me that I was not privy to their efforts if any to stop the shipment. I told him since it was my purchase I was privy to that information as it is my name on the card. They never attempted to stop the shipment resulting in its being delivered despite my request to cancel the shipment and now I am out $130 until the bank and they resolve the issue.Desired Settlement: I wish for the business to refund the $129.98 charged to me since they did not make an honest and fair effort to correct the error once notified. I would also like for a formal apology since I was not allowed to speak to a supervisor regarding the issue and was told that the bank made the mistake and that I couldn't ask for money to be returned that wasn't taken out (it was a pending transaction waiting on their finalization...there was no way the bank could stop it and I explained it to them but since the rep wasn't familiar with how the merchant system works, he didn't try to understand.)

Business

Response:

At this time, the customer will need to allow the credit card company to launch a fraud investigation in regards to the stolen credit card number. Once the credit card company has completed their investigation, and it is deemed fraud, the funds will be credited back to the account automatically by the credit card company.Thank you

Review: February 15, 2014 I ordered two Antenna's over the phone. The cost was $45.91. Everything was automated and we had to call back the next day and make sure everything was alright. She didn't tell us there was a monthly charge. We received a free Rewards Plus Card. Then we found out they are going to take out $24.00 per month for this card. I called and cancelled this transaction.Desired Settlement: I want to make sure they cancelled this Rewards Plus Card. We don't want anything else but the antenna's.

Business

Response:

To whom it may concern,

Rewards plus is a third party offer, we are not charging this to Mrs.[redacted]. Please have her contact Rewards plus at ###-###-####.

Thank you,

Review: I purchased a pressure cooker ([redacted] Pressure Cooker) and was debited 162.95. I received the pressure cooker and after 2 weeks decided that it was not going to be satisfactory. They said that I could return it, less the shipping costs of 29.99. They then offered a $45.00 credit in order for me to keep the pressure cooker. I still wanted to return it, and then they offered me a $50.00 gift certificate from [redacted]...I told them that would be acceptable,. I was informed that that would conclude the final "deal" and that I would accept that. When they transferred me to gift certificate department I was told that they were closed and that I should call back today (Monday) to get the certificate. I called today (Monday) and was told that I could not have the certificate as Minnesota was not a state that had the certificate!! I was then referred back to the pressure cooker company and they told me that there was nothing they could do as I had accepted the "deal" the day before. I told t hem that my accepting the "deal" was contingent on the [redacted] certificate. Today that wasn't the case...so I'm "out" $50.00 which is the amount that would have made the coste of the entire transaction palatable for me to keep the pressure cooker. It's "bate and switch" as far as I'm concerned. Now I want the $50.0l0 certificate that was promised in order to close t his complaint....Desired Settlement: $50.00 merchandise certificate from [redacted] as promised.

Consumer

Response:

Thank you for helping me to resolve this situation. It’s appreciated very much.

Review: I returned the items totaling $59.57. I never received a credit. The customer service man said since I do not have a tracking number that I cannot get a refund. I deal with this stuff all day- people stealing internally and externally. Also, I have sent packages with regular postage and they have not been stolen. I tried to report this to the customer service man on the phone- someone from India, who does not know the epidemic of people stealing in the US- the man read off a script to pacify me! No personal attention! I am 99% sure that someone at their receiving dock in CT took the leggings for themselves because there was no tracking number on the package. All I asked the man in India was to report the problem and if there was enough reports of missing packages that they can catch the person. He said no one in the CT office is stealing or steals packages. I am reporting this to Revdex.com because they have no concern for missing packages or concern to report thieving activities within their company.Desired Settlement: First, I would like a report sent to the recieving/returns department in CT that there might be illegal activity going on. Suggest that there should be some kind of complaint process of stolen goods from the call center in India to the US. Secondly, I would like a refund to my card.

Business

Response:

To whom it may concern,

I truly do not understand what Mrs. [redacted] complaint is regarding. We have a 60 day money back guarantee if our customer is not satisfied with the product they are welcome to send the product back to us. Once we receive our product we would then issue a refund.

Thank you,

Review: I purchased the Jack LaLanne's juicer about 2 weeks ago.I called the phone number on my juicer instructions because the pulp collector of the juicer becomes stained when I juice carrots. I tried washing the stains off with dishwashing liquid and even soaking the container, but nothing seems to work.I was informed by the representative that because the collector is uncleanable, I need to purchase another collector (obviously one that does not stain) directly from the company. She explained to me that because I purchased the juicer from [redacted] the company is not responsible for replacing the collector.I do not feel that this is right, and if it is the policy, purchasers should be warded before they purchase the product.Desired Settlement: I am very happy with the way the juicer works, and I only want the company to replace the collector. I do not feel that I should pay the additional cost of replacing the collector.

Business

Response:

To whom it may concern,

I am unable to locate an account for Mr. [redacted] with the address, telephone and e-mail address. You can use white vinegar to remove stains. If the product was not purchased through us the part would need to be purchased.

Thank you,

Review: I authorized payment of a clear tv antenna, the money was taken off my credit card and the product was never delivered. When I call the company I was told there was nothing they could do to reimburse me: Because I did not fill in the telephone portion of the application when I ordered online.Desired Settlement: Total refund of $19.99 for the cost of the antenna I never received and the $7.99 I for delivery.

Business

Response:

To Whom It May Concern,I am not able to locate an order for customer. I will needs customer order number or the billing information.

Review: I ordered genie slim jeggings from the website on Dec. 8, 2014. They also sell their products on TV. After more than 2 months with no contact from the company, I received my order. I am unable to contact anyone in the company to get return information. The phone number they give for customer service is "not in service." I do not want to keep this product but the company is clearly avoiding contact with their customers once an order is placed. This company may also be known as Tristar Products. I would appreciate any assistance in getting instructions for product return and refund. Thank you.Desired Settlement: I want to return the merchandise and receive a full refund.

Business

Response:

To Whom It May Concern,Customers account was reviewed and we have honor customer a full refund and a prepaid label was sent to her email on 3/4/2015. I will send customer a label one more time. Sincerely,

Review: ordered pants jan 2 2015 called jan 25 2015 for the status they said has been back ordered looked on line today now they cancelled my order not giving me my money backDesired Settlement: I want my order or my money either or

Business

Response:

To Whom It May Concern,Customers account was reviewed and the order was cancelled because the card we had on file was decline. We do not charge customers until the products ships out. In customers case the reason why it took so long for us to attempt to make the charge was because we were on a back order. I will attach proof customer was not charged and the order being cancelled.Sincerely,[redacted]

Review: We purchased a pressure cooker XL from the add on tv/ website and they sent us what they called an upgrade. We did not want the so called upgrade. We wanted what we purchased. When we called they kept hanging up on us. If they did talk to us they said we could not talk to a supervisor. When we told them we wanted to cancel our order, they hung up on us. They have NOT refunded our money at all. I have continued to try and talk to them and one person told me that it is refunded and then hung up on me again. We have not received a refund yet and we would like to have some help with this.Desired Settlement: We would like to have the money refunded to us as we have cancelled our order. We have sent the pressure cooker back that we received and we just want the money.

Business

Response:

To Whom it May Concern:A refund was already issued to the customer on 9/22/14.Thank You-[redacted]

Review: On Saturday January 3, 2015 between 9 and 10 am est, I called to place a order for the Copper Wear knee brace( which advertise buy one get second free you pay for shipping ). After the order for my brace was complete ," giving NO total for my order" the computerized service went through a series of different products never ending, asking for my bank information. I hung up and contact my banking institution and was informed that $81.(unknown change) was taken from my account. the product with cost and shipping as advertised costed no more than $30.00. I immediately call the company to cancel my order only to be told that my order hasn't entered their system and to check back in 6 to 8 hours. On Sunday I attempt to cancel and was told the same thing try back in 6 to 8 hours. On Monday ( regular business hours) told the same thing my information hasn't entered and try again. Today January 6,2015 attempt was made and was hung up on by Supervision.Desired Settlement: I'd like my funds returned to my account and to be removed from there system.

Review: I bought a power pressure xl cooker because my dad wanted it , before I received it in the mail my dad passed away, I never even got to open the box , and I return it saying I would like a refund . they sent me another one , then I return that one , I have been watching for my credit on my card and nothing . so I called them they said on july 28th 2015 I wood get my refund in 7 to 10 days, no refund so I called again on aug 19th and the lady name was jody ann she said I would get it in 3 to 5 days , nothing was credited. so I called and they said I would get it 48 to 72 hours nothing was credited , so I called on sept 1 they were very rude and said 7 to 10 weeks I should get it, I asked to talk to a spervier and they would not allow me to . the credit is about 125.04 dollarsDesired Settlement: refund

Business

Response:

Please see attached, as order is currently in the process of being refunded.Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered two hoses (buy one, get one free), and received 4. Expected bill for $19.95, and received a bill for $96 for 4 hoses. Called ###-###-#### to complain, they picked up but didn't speak English the first time, second call, someone spoke English, but hung up on me abruptly, then they wouldn't take my calls after that, would not pick up. I returned two of the hoses via[redacted], per bank instructions, to get the charges taken off, but the bank then said they could not, and no refund from the business from the two hoses I returned but received no refund yet from them, and no contact still.Desired Settlement: Would like the original advertisement honored, and the balance over-charge refunded.

Business

Response:

We place the refund on the customer's account. We did not refund the original P&H for the 1 Buy One Get One of $15.98 because it is our policy that P&H is non-refundable. The total refund amount that will be going to the customer's account is $75.84 - thank you.Order #: [redacted]

Review: Dear Revdex.com,On 12/19/15 I bought 2 Power Pressure Cookers XL after watching a TV commercial. One of the cookers had a defective lid. The screws on the inside kept falling out.In late January I called Customer Care and talked to [redacted] He authorized me to return the lid using the return label. It went to : Power Pressure Cooker XL, 500 Returns Road, Wallingford, Ct 06495. He said they would replace it with a new lid and it would take about 4 weeks. By 2/23/15 I had not received the lid so I called Customer Care and talked to [redacted]. She apologized profusely saying she would take care of it and have a lid in the mail in 7 to 10 days.As of this date I have talked to Customer Care agents [redacted], [redacted] on 3/2/15, [redacted] on 3/9/15, T[redacted] and [redacted] on 3/17/15. All of these Customer Care agents are so sorry for my inconvenience and promise to send me the lid in 7 to 10 days. However, I have yet to see my replacement lid.I have the invoice numbers and phone numbers if you need them. Just e-mail me and I will send them. For some reason your site thinks they were SS#. Thank you [redacted]Desired Settlement: I just want a lid w/ Pressure seal-vent valve, inner lid and rubber gasket sent to me in 7 to 10 days.

Business

Response:

To Whom It May Concern,Customers account was reviewed and we were on a back order for the lids. I have contacted our warehouse to send a lid out right away. Customer will receive lid by 7-10 days. The ups tracking number is 1zx[redacted]070137 please allow 24 hours for tracking number to be activated. Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: I brought a Fusion Juicer over a year ago from this company along with a warranty for repair. The first time I used the Juicer it broke so I called the company to send it back for repair or replacement. It's been over a year and the company has still not returned my juicer to me or replaced it with a new one of comparable value. Every time I call the company they tell me they just put it in the mail and I should have it by next week. It's been over a year and I still do not have my juicer back. I mailed it back to FusionJuicer in July of 2014. It is now August 2015 there is no excuse for this and I am tired of the lies I keep getting from their customer service department so now I'm reporting this matter to you. Thank you for your time in handling this issue for me. ###-###-####Desired Settlement: Complete refund for the product and warranty purchase or replacement of the product per the original agreement.

Business

Response:

To whom it may concern,Out of good faith a refund for the full amount has been applied to this account. Please allow 7-10 business days to receive your refund check.

Review: On July 6, 2015, I returned a [redacted] Power Juicer Model [redacted] after it stopped functioning. According to the warranty the product has a "lifetime warranty". When I called the customer service number: ###-###-####, the shipping supervisor [redacted] said my check for return shipping would be refunded, but because the product was no longer made that's all they would refund although the Limited Lifetime Warranty states "Repair or replacement of the product (or, if repair or replacement is not feasible, a refund of the purchase price) is the exclusive remedy of the consumer under this warranty."Desired Settlement: Refund of the cost of product: $97.19, repair shipping $13.15 and refund of returned shipping fee: $14.99 = $113.24.

Business

Response:

To whom it may concern,As this item was purchased via [redacted], who is not an authorized dealer of our Power Juicer, no refund for the product can be issued. The only refund that could be processed, if the check mailed in for repair was cashed, would be the check sent in for repair.Thank you[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because: The consumer does not know what is an "authorized dealer" and who is not. That is a specious defense from this company. Consumers purchase products based on the goodwill of the manufacturer or distributor and take said parties at its word and its warranties. I will continue to press for a FULL refund from the the office of the Attorney General of Connecticut, Consumer Reports, social media outlets and Small Claims court if necessary. I continue to DEMAND a full refund of all monies paid.

Regards,

Business

Response:

To whom it may concern,IF the customer would like a refund they will need to contact [redacted] and the unauthorized seller of this product. [redacted] can assist the customer in receiving a refund for the item as they will be able to locate the unauthorized dealer of the item.As we did not accept the funds for this purchase we will not be able to supply a refund.There is nothing further we can do to assist on this accountThank you

Review: WE BOUGHT A HEALTH MASTER BLENDER, WHICH BROKE/BURNED UP AFTER 3 USES. WE RETURNED THE PRODUCT BY MAIL WITH INSURANCE AS REQUESTED ON 11/6/13. PRODUCT WAS RECEIVED 11/11/13. SHIPPING AND HANDLING CHECK FOR $34.99 WAS ALSO SENT WITH PRODUCT, AND IT WAS CASHED ON 11/25/13.

WE FIRST CALLED THEM TO CHECK ON EVERYTHING 12/8/13. WE HAVE SINCE CALLED AT LEAST 13 TIMES, TRYING TO TALK TO SUPERVISORS, AND FIND OUT WHERE MY BLENDER WAS AND HOW LONG IT WAS GOING TO TAKE TO GET IT BACK. IN THOSE CONVERSATIONS THERE WERE RUN A ROUNDS, HANG UPS AND JUST AN INABILITY TO FIX MY PROBLEM. TO THIS DAY 3/12/14 WE HAVE RECEIVED NO REFUND OR A NEW BLENDER OR AN APOLOGY FOR OUR LOST BLENDER AND MONEY THAT WE SENT TO THEM. ON MONDAY I CALLED THEM, AND THEY SAID THEY WOULD CALL ME BACK, TELLING THEM THAT I WOULD BE CONTACTING THE Revdex.com ABOUT THIS PROBLEM. NO RETURN PHONE CALL AS OF 10 PM WEDNESDAY NIGHT 3/12/13.Desired Settlement: I WOULD LIKE A FULL REFUND FOR THE HEALTH MASTER BLENDER <$149.99>, A REFUND FOR MY EXPENSES < MAILING PRODUCT BACK TO THEM $22.53 WITH THE INSURANCE>, A REFUND OF MY CHECK FOR THE SHIPPING AND HANDLING <$34.99> OF SENDING THE PRODUCT BACK TO ME. AS WELL AS A REPLACEMENT FOR THE ONE THAT WE SENT BACK AND NEVER RECEIVED A NEW ONE.

PLEASE CONTACT ME BY PHONE RATHER THAN EMAIL.

Business

Response:

To whom it may concern,

I issued a replacement unit to be sent out to Mr. [redacted], I apologize. Please allow about 7-10 business days to receive the replacement.

Thank you,

Consumer

Response:

Review: [redacted]

I am rejecting this response because:Its been six months, and I have heard that before, They cound not even give me a tracting number. I think they should pay me for everything that they did before I got you involved. $300.00 dollars and a replacement would be a nice sorry

for everything.

Regards,

Business

Response:

To Whom It May Concern,

A new Healthmaster Elite - our latest model was sent to the customer and delivered on 4/2. Here is the Fedex Tracking number proving delivery: [redacted].

I apologize but the account is almost 4 years old so we cannot issue a refund.

Sincerely,

Review: I made a purchase from this company on 1/15/2014. I received the items on 1/20/14, when I received them I fond out that the sizing listed on their website was incorrect for the items that were sent to me. So, I was not able to use the items purchased. I called the company on 1/21/14 to get an authorization number to return the items for a full refund. I spoke to a representative, was giving a Return Authorization Number and told that as soon as the items were returned that I would be getting a full refund. I returned the items, via USPS, that same day.

I got an e-mail on 1/27/2014 that the returned items had been received. I then proceeded to follow a link I was giving to review the order, the link showed that on 1/27/14 that I was being sent replacement items. I called immediately and asked why I was not being issued a refund, since the items were the wrong size. I was told there was no note about a refund, although it was clearly marked on the package I returned to them. They said since the replacements had already been shipped, I was to refuse the package and once that package was returned I would get a full refund. I was told that they were making a note on my account that I was to get a full refund. The representative I spoke to gave me her representative number [redacted].

I refused delivery of the replacement package on 2/3/14. I got an e-mail late on 2/10/14 that the company had received the returned package. I again followed the link that was given to check on the package and it again showed I was being shipped ANOTHER replacement instead of being issued a refund. I called first thing today (2/11/14) to ask what was going on. I was told that again they had already sent me a replacement and I would AGAIN need to refuse the shipment and once they received the refused shipment that I would get a refund. I explained that I had already gone through this process and they had NOT issued me a refund that I wanted my refund.Desired Settlement: I want a full refund of $69.93 for my original purchase. The can see this total if they look up my order number 21546-2014-03165-064.

Business

Response:

To whom it may concern,

Please have Mrs. [redacted] refuse the package or return to sender, she will not have to pay to send it back this way. Once we receive it back we will issue a full refund.

Thank you,

Consumer

Response:

I am rejecting this response because: I rejected the first replacement package this company sent to me. I was NOT refunded but sent a SECOND replacement. I have already rejected the SECOND package and have yet to be issued a full refund. Why would I trust that I would get a refund when I have already done what they are suggesting, not once but TWICE, and have yet to get a refund? I have been in touch with my bank and fraud charges have already been filed.

Business

Response:

To whom it may concern,

We received the returned product on 3/4/14. Our rep thought that Mrs. [redacted] wanted a replacement. I have cancelled that out and issued a full refund in the amount of $ 69.93. The refund was placed back onto the Master Card ending in [redacted]. Please allow about 3-5 business days to receive the refund.

Review: I ordered product on Dec 26 and to this date has yet to be shipped. I tried to call customer service it said wait time on phone 4 min and after half hr of repeatedly an automated person continued to say 4 min. I sent email, no response then about a wk later sent another email letting them know if product not shipped I would file complaint so I feel ive done everything in my power to resolve issue. Here is my order. Thanks for your help

Order Summary

Confirmation #: [redacted]

Order #: [redacted]

Order Date: 12/26/14

Payment information:

XXXX XXXX XXXX X[redacted]

Ship to Address: [redacted] 98367

Sold to Address:

[redacted] 98367

Item # Item Description QTY Price P & H Status Notes

SLJLXL SLIM JEGGINGS BLU/GRA/BLK L/XL 1 $19.99 9.99 New Order Received Thank you for your order.

Product Total: $19.99

Tax: $0.00

P & H: $9.99

Total: $29.98

Added: 12/26/2014 4:35 PMDesired Settlement: I just want my product and I feel I should at least get free shipping after this. Such poor customer service for advertising on tv.

Business

Response:

To Whom It May Concern,Customers account was reviewed and the status of the order is on back order due to the high demand. For the inconvenience I will take off the processing and handling of $9.99. I will also expedite customers order for the inconvenience and we will be shipping out by the end of this week.Sincerely,[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.][redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased the flex-able hose January 2013 at their website; my hose implode during the summer including the spray nozzle. I called the company and was pleased that they replaced the hose and spray nozzle promptly; this summer the new hose did the same thing however, when I called to complaint I was told that they only give one replacement. I don't replace my water hose every year and $40 plus s/h is more than I can afford to lose.

Business

Response:

To Whom It May Concern,Customers purchased the hose on 12/28/2012 and received it on 1/15/2013. Company policy is 60 day money back guarantee less the processing and handling. We made a free replacement on 8/23/2013 at no charge. Out of good faith the company will refund customer in full.Sincerely,[redacted]

Consumer

Response:

Hello [redacted], this concerns my complaint #[redacted] against Tri Star; the company said they would return my money however, they have not; thank you for your time.

Review: On June 29, in the afternoon I called the no. shown in a tv commercial and ordered 2 Aqua Bath Rugs for $19.99 plus shipping which was approximately $16. I then agreed to upgrade the 2 mats at a cost of 9.99 each. This should have brought the total to approximately $53.75.

When I checked my account I found I had been charged $111.90. THIS IS FRAUD.

I was very careful in placing the order correctly. On discovering the charge on the 29th in the evening I called the phone line to report the problem. The recording said to call customer service after 9 am on Monday. I called at 9:15 and spoke with [redacted] #[redacted] who said it was too late to change the order and I would have to wait until I received it. Then he could offer me $30 and I could keep all of the mats.

I did not order the second set of mats. I am concerned that now the burden is on me to fix this since the company takes no responsibility and by not allowing me to correct this yesterday is in effect setting me up to have to pay the higher amount or at the least to have to arrange to return the items and pay to ship them back. At no time did they recap the order but instead just kept offering another item or servicer at a special price. After 6 additional offers I finally hung up.

Thank you for your attention to this problem.]Desired Settlement: Refund for the additional mats I did not oder and I should not have to return them at my expense.

Business

Response:

Customer received 2 orders of our Aqua Rug Deluxe Buy One Get One offer. That is why his order is for the amount of $111.90. Out of courtesy, I will refund one of the orders of $39.97, I will completely remove the P&H fee of $31.96 and the customer may keep all 4 rugs. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would like to find out how my refund totaling $79.93 will be processed. In addition, will I receive some sort of written confirmation via email, mail, etc. of my refund? I would like to thank TriStar for their timely response and willingness to resolve this issue.