Tristar Products

Review: Two power cooker pot destroyed because of recipe from vendors cook book recipe. The Teflon coating inside and outside has come off on second use of this equipment . Contacted vendor January 16 2015 11:50 am, spoke with [redacted] ID # ** which had to go according to rules of reselling me new pots at $29.99 ea. being irate at the resolution being only to make additional purchase asked for her supervisor [redacted] ID # [redacted], followed same course. I made a mistake and thought we paid seven hundred dollars, where we actually paid $159:00 x2, not to mention shipping handling and taxes. [redacted] had no other supervisor to speak with over this matter, so I did tell her I would be contacting you.Their infomercial was very convincing that we would use these pressure cookers for years to come, we normally do not purchase products this way, sight unseen( hands on purchases ). We have the old style pressure cookers in the cabinet we have had for 30+ Yrs. the power cooker is very versatile and does all the thing we usually do in a number of other pots. We don't want something for nothing, just what we were lead to believe we purchased. A simple resolution for us would be to replace the inner pots, since we have had them just over the 6 month warranty period Tristar Prducts, Inc. will honor a warranty.Desired Settlement: The new inner pots requested, (not at a full price replacement )

Business

Response:

To Whom It May Concern,Customers account was reviewed and it shows customer does not have extra warranty. For the inconvenience I will go ahead and replace the inner pot right away. Customer will recieve the inner pot in 7-10 days. ?PS. Customer has two complaints for the same order [redacted]Sincerely,

Consumer

Response:

I am rejecting this response because:

The business has stated that they would replace one inner pot, but the complaint is actually for 2 inner pots not 2 complaints. I request that they replace both inner pots as mentioned in the original complaint. Thank you.

Business

Response:

To Whom It May Concern,The reason why we only sending one pot is because I only see one order in the system. we will need a second order number to send out the second pot.Sincerely,

Review: Ad says rug cost $19.When you try to buy it they make you order two for $37.00. Even if you don't place the order they take your info and charge.

I saw an ad for a $19 rug. When their ad said do you want one rug free-you only have to pay shipping-I said no, twice. When I saw the charges of $37 I closed the site. Never submitted order. They next say they sent confirmation of order. On Monday I called to say I never ordered it please cancel. They said it was too late. When it arrived 1/30 I received an email saying you can't mail it back without a return authorization number. When I called to get it they said I'd now have to pay a charge for the return.Desired Settlement: No charges to me for the product or the return charges.

Also want them to stop and decease the sneaky practice, and not charge anyone's credit card who has not submitted the order.

Business

Response:

To Whom It May Concern,Customers account was reviewed and the main offer is buy one get one free, We do have the option to just buy one. For the inconvenience I will send customer a prepaid label to customers email to return for a full refund.

Review: On 4/12 I ordered the power pressure cooker XL that the infomercial advertised for 3 payments of 19.99, however the website said 3 payments of 29.99. I called the number on the screen and placed my order at the price of 3 payments 19.99. The inconsistency of the infomercial vs website should have been red flag #1. And the person placing the order said 4-6 weeks to receive my items.

On 4/15 my 1st payment of 40..97 comes out and I receive an email on 4/16 That it was shipped. Thinking along the lines of 4-6 weeks didn't much check the tracking as when I did initially it said no info available.I work all week during the week, not leaving anytime to get to places that close at 5pm. On 4/25 I receive an email saying my order was canceled and 25.98 was being refunded as of 4/24. I called the company, which stated I sent the item back because I didnt claim it at the post office. I NEVER received any notification it had come in, nor was I even given any time to get to it. It was shipped out 4/16 and they received it back on 4/25???? So at what point is a normal person supposed to be able to collect an item if the work mon-friday 8-6pm?Desired Settlement: I am disgusted by the way this company does business. They never refunded me the shipping price because I abandoned my package.for 2 days. I feel with the amount of questionable business practices I incurred, Keep my shipping cost and give me the product for no charge or at a DEEP discount.

Business

Response:

To whom it may concern,After review of the order we found the following information:In regards to the shipment04/21/2015 2:49 P.M. The receiver requested this package to be held for pickup at the UPS facility. / The package will be returned to the sender. [redacted] 04/14/2015 6:53 P.M. The receiver requested this package to be held for pickup at the UPS facility. / The receiver agreed to pick up the package this evening. 04/14/2015 1:30 P.M. The receiver requested this package to be held for pickup at the UPS facility. The package was held by the customers request (see UPS tracking information above) from April 14-April 21. On the 6th business day, UPS returned the item back to our facility as it was not picked up and marked abandoned. The item returned to our facility on 4/24/2015 and the item was refunded back to the account. The customer contacted our customer care center on 4/27/2015 and the remaining shipping charges were refunded back to the account as the customer stated she did not receive the package. The order was sent up on a 3 payment plan option, only the first payment of $40.97 was paid to date, and that first payment was refunded and all further payments have been stopped. This account was refunded in FULL and we will not be able to issue a free product to the customer. The issue of return was between the shipping company UPS and the customer, not our company. Payment Method: Master Card xxxxxxx[redacted] 11/2017 Accepted: # [redacted] - 04/12/15 OrderStatusInstallments History Pay Balance Gross: 77.94Less Discount: .00Tax: @ 0.0 % .00P&H: 14.99TOTAL: 92.93Paid-to-date: 40.97Credits: 51.96Refunds: 40.97Balance Due: .00 Payments: 3 - Cycle: 30 days 1 payment @ $ 40.97 2 payments @ $ 25.98Number of payments made: 1Last payment: 04/14/15Next payment: 05/14/15Payment Method: Master Card xxxxxxx[redacted] 11/2017 Accepted: # [redacted] - 04/12/15 OrderStatusInstallments History Pay Balance Gross: 77.94Less Discount: .00Tax: @ 0.0 % .00P&H: 14.99TOTAL: 92.93Paid-to-date: 40.97Credits: 51.96Refunds: 40.97Balance Due: .00 Payments: 3 - Cycle: 30 days 1 payment @ $ 40.97 2 payments @ $ 25.98Number of payments made: 1Last payment: 04/14/15Next payment: 05/14/15

Review: I ordered 3 lights from this company. They were starnight lasers. This company canceled part of my order and only sent 2 lights. I did not give them any permission whatsoever to send me just 2. I had ordered 3 because it was 5 dollar shipping per light, instead of 15 dollar shipping if I were to purchase them individually. They inconvenienced me and sent me 2. They never received my consent to purchase 2. They were supposed to cancel the order. They did as thy pleased and made my order out to be whatever they liked. They did not ask for any permission. I have an email stating I ordered 3. I have a second email saying they canceled because of the green light (because of back orders). I thought they meant they canceled the entire order (as they should have), but they only canceled the green light and sent the red and blue. They did this without my permission. Now, I am trying to send them back and they are making me pay for shipping and they will not even refund the shipping cost at all. They were not supposed to place the order and they did so anyway and are making me pay to ship it back. That is wrong in every way possible. Their customer service reps were very rude as well. The supervisor of the company hung up on me. They did not want to help me out. They want me to pay shipping. Also their site mysteriously disappeared. Starnightlaser.com. It is no longer there. I do not know what to do.Desired Settlement: I would like a shipping refund and for them to pay for my shipping because they never received my permission for the purchase of 2 items (they received permission for 3).

Business

Response:

To Whom it May Concern: Im sorry for the inconvenience you went though- I sent a Return Merchandise letter to the email we have on file ([redacted].[redacted].[redacted]). please send back the lights once we receive them back a refund will be posted to the credit card we have on file. Thank you

Review: Ordered Copper shorts. Delivery was supposed to be 2 weeks ago. I never received product & have not received refund even after cancelling order. I was told I need to send product back for a refund. I never received a product to send back. The entire time I could never track the item. Very poor customer service.Desired Settlement: I want a refund ASAP!

Business

Response:

To Whom it May concern: I am sorry for the inconvenience you went though- a refund check will be sent to you for the amount of $24.99. Please allow 7-10 business days. Thank You

Review: I had to continue to contact Copper Wear and they continue to tell me they have not received the return package. I have continued to provide them the RA # as directed. It took telling a customer service rep more than 10 times to speak with his supervisor. I spoke with [redacted] and her id is M55 and finally after telling her I was getting in contact with the Revdex.com she decided to refund the product and shipping and handling fee and told me to wait 3-5 business days. This company is a scam and tries to get you to sign up for all these products for a $50.00 walmart card and none were ever received. I had to contact my credit card company and put a dispute for the charge due to not getting my refund like they said. I will never order online again.Desired Settlement: $27.98

Review: This is more of a rebate issue. On 6/17 I sent a rebate to Tristar for a $30 rebate for having bought a Foodsaver from Kohl's. There rebate form says 6-8 weeks for delivery of rebate, it has well been over that time. I've called several time to which they say they do not have rebate. Then last time I called they had rebate form, said they we're way behind in paying and that they would get to me. It still is not entered on their website and I think they are just giving me the run around until I tire out and forget about it.Desired Settlement: Please deliver the $30 kohls gift card or a $30 check to me.

Review: Bad Sales Techniques-They do not tell you in their television ads that you can not be more than 25-30 miles away from a signal tower in order to get decent reception. They also don't tell you that it won't work on older televisions without purchasing a converter box. When you call your order in, they offer extension cables and booster units to increase reception-(all for additional fees, of course)and you think it might be a good idea. Then there is the $50 WalMart Gift Card and $20 rebate which is included with some sort of a magazine club that you can join and the fee is $24.95 per month. This will be automatically charged monthly to your credit card but you are told that you can cancel at no cost within 30 days. You believe that you still get the gift card and rebate and will just cancel during the grace period. Problem is-unless you are quick enough to follow all of their automated instructions, you don't know who you are supposed to call until you get your products in the mail. By the time you get your credit card statement, you find out that your bill is now $106.55. Then you look up a phone number for Clear TV on the internet and they give you another phone number to call for the magazine club. You call that club to find out about canceling your membership and are told that they billed you $24.95 because you did not call within 30 days. I called as soon as I got my credit card statement and saw that charge. Bottom line is-the television ad starts out offering 2 digital antenna units that you believe will work on your television only to find out that they only work if you are close to a signal tower. Their completely automated system also instructs you to allow up to 7 weeks delivery and it was over 1 month before I received mine in the mail. This company apparently delays delivery of their merchandise for this reason and the 30 day grace period regarding the magazine club has expired before you figure it out.Desired Settlement: I would like a full refund of my credit card charges of $106.55 which I have just sent full payment to them by mail at Chase Card Services.

Business

Response:

To Whom It May Concern,

The customer opted for the additional items by selecting them while placing the order, the items or offers are not automatically added to an order. The offers for clubs or magazines are 3rd party offers and in no way affiliated with Clear TV, the customer must also accept these offers by signing digitally with their credit card number. Our advertisements state that one should be close to a broadcasting tower in order to receive the best signal. Also, as per the Digital Transition and Public Safety Act of 2005, all OTA broadcasts are in digital format, meaning every non-digital TV will need a way to convert the signal to analog (via a converter box). We advertise that orders can take 4-6 weeks as the product was on slight back order due to the high demand. This customer is certainly within their return time-frame, and can return the product for a refund if choosing. All of our refunds are less processing and handling, as stated on all advertisements, but as a courtesy, if the customer returns the items, we will issue a full refund of $81.60, which is the only amount we billed the customer for.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I would, however, suggest that Clear TV accepts some responsibility for the club or magazine offers which continue on the same recording that the merchandise order was placed on. I called no other telephone number than the one provided by Clear TV and it appears that Clear TV is attempting to distance themselves from the questionable sales techniques that I mentioned in my original complaint. I submit that there is an assumption as to why they would be doing so. Also, I have not seen anything in the mail regarding the $20 rebate and $50 WalMart Gift card that this club said would be forthcoming. They said that I did not call within the 30 day cancelation period and charged me $24.95 for the additional month. I understand that this club is a separate business entity from Clear TV but Clear TV has permitted them to be a part of their sales program. As I said earlier, the offers came from a digital recording system that immediately followed Clear TV's automated system and was reached by dialing the sales phone number provided by Clear TV. I am willing to accept Clear TV's generous offer of refunding my expense to include the amount that they charged for shipping and handling. I expect that I will just absorb the $24.95 that was charged to my credit card by this other club as well as the amount it is going to cost me to send the products back to Clear TV. I will just chalk this one up for experience.

Review: I placed an order for Clear TV Digital Antenna on Sunday, July 27, 2014, through it's automated telephone order line. I tried to cancel one(1) hour later by calling the same telephone number and the response was they were closed for the day. I went on the website and provided the information for an update so I can cancel the order and the message response was that "this order has not been processed." I called first thing on Monday morning, July 28, 2014 @ 9:05 a.m. eastern time (business starts at 9:00 a.m.) and spoke to [redacted], [redacted], who said that my order was already processed and could not be cancelled. I called back at 9:10a.m. and spoke to [redacted], who read [redacted] notes back to me and added that the order had already been shipped. Four (4) hours later that day I received an email stating: Thank you for your Clear TV order. Your order number [redacted] has been received and is being processed. Upon review and authorization approval your order will be shipped. Once the Clear TV is shipped you will receive a confirmation email that it's on its way." On July 30, 2014, I received via email a notification from Clear TV showing a Shipping Date of: 07/29/14 and an Order Date: 07/28/14. On August 1, 2014, I called and spoke with [redacted], explaining my attempts to cancel ahead of time and the representatives refusing to cancel within a reasonable time frame and he told me that I will still be responsible for the shipping and handling of $47.94. The merchandise total is $49.85, and the aggregate total charged to my credit card is $101.83. On August 1, 2014, I refused the package when it arrived and I have also disputed all charges with my credit card company. Additionally, I have mailed my disputed return email to Clear TV Management letting them know my intentions. My email had returned when I tried to reply to their email, which was sent to me from [redacted]. I can provide you with a copy if needed.Desired Settlement: A full refund. I should not have to absorb any costs for shipping and handling since I made every attempt to cancel this order within a reasonable time frame. The follow up emails I later received is indicative that the order was not processed and shipped at the time I called and that it could have been cancelled before shipping. The customer service representatives deliberately prevented me from cancelling this order. Therefore, the liability belongs to Tristar Products/Clear TV

Business

Response:

To Whom It May Concern,

Once we receive the items, we will issue a full refund.

Sincerely,

Filomena

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

i

Review: I placed an order and received shipping and tracking info. UPS has no record of the tracking number. Repeated inquiries to CopperWear have gone nowhere. They keep giving me for answers and talking down to me. They will not provide me with information as to where my order is and when I can expect it. I have asked for a full refund of 35.97 with no answer.Desired Settlement: I want either my order or a full refund of 35.97.

I also want legitimate tracking information.

Business

Response:

To whom it may concern,This package was shipped on 5/8/2015 via UPS MAIL INNOVATIONS with a tracking number of [redacted] It is apparent that UPS has lost the package therefore not updating their systems as to the whereabouts of the package. Records indicate that the only communication had with this customer is via our online chat, where agents continually noted that the customer was directed to our phone support for further assistance. Had the customer actually contacted a live representative either a replacement or refund would have been issued on the account during the phone call. Chat agents are there to assist with general product questions but will always direct a customer to phone support when information involves information of a personal matter, involving credit card numbers, address, etc.We have entered in a full refund for the order, as requested through this Revdex.com complaint.Once again, had the customer contacted our phone agents as directed this account would have resolved immediately.Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: I got a power pressure Cooker XL from my mother in-law and I just opened and used it one time and now it doesn't work. And I've been reading other reviews and the same thing is happening to other customers it gets stuck on cancel/warm and no other buttons will work. All I want is the product replaced. Their customer service is really rude and they want me to pay $30 and send it back to them. I think a real good business with good customer service would just refund or replace The product because it should have lasted more than one time. I asked them if there was a way to reset it they gave me a couple things to try and it did not work. I gave them the opportunity to help me and I they just don't want to.Desired Settlement: I want them to send me a brand-new one.

Business

Response:

To whom it may concern,As a courtesy a one time free of charge replacement will be made on this account. Any repairs or replacements in the future will require the customer to follow all documented warranty procedure, which include the customer returning the unit back to our warranty department along with a check of $29.99.Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I ordered two clear tv, and they send me several to me which I didnt order to begin with.With that being said we tried them out to see if they work none of two we tryed did not work on either t.v.So I called the company and told them we are sending them backthey do not work.So they told us to send them back in a box to them and we would be creditedDesired Settlement: There saying we owe 97.79 to the company for interest charges but we send them back we need this resolved about the charges.

Business

Response:

To whom it may concern,

A refund of $ 97.79 was issued back onto Mrs. [redacted]'s visa credit card ending in [redacted]. Please allow 3-5 business days to receive.

Thank you,

Review: Ordered clear TV and it did not work. Called about returning the product. I was given a return code and told I had to pay to have it returned. Nothing was mentioned about having to pay shipping if the product did not work and you had to return it. I paid for the shipping to return [redacted] at customer service told me I would be credited $146.78. This was on 1/20/2014. When they received the merchandise I was only credited $114. When I called to ask why it wasn't the $146 they said they would not refund the original shipping fees for the porduct.Desired Settlement: I want the $30 refunded to my account like I was told I would receive.

Business

Response:

To whom it may concern,

I have issued a refund of $31.96 back onto the mastercard ending in [redacted]. Please allow about 3-5 business days to receive. We normally do not refund processing and handling but I understand Mrs. [redacted] explained the product was defective so this is why the refund was issued.

Thank you,

Review: Purchase the juicer for my daughter for Christmas. Juicer was returned with a request for refund due to the fact it didn't work and leaked badly. Company ignored request and sent another juicer which was sent back refused. Have call numerous times, used social media to contact to no avail. They advertised a 90 money back guarantee and WILL NOT refund my money. They continued taking payments out of my checking account so that at this point I have had to have my checking account number changed so they cannot take anymore money from me. I returned the item for refund on January 14 and called the first of more than 4 times for a refund, on January 15th at which time the return had been delivered. (Delivery confirmation). I have been told repeatedly from January 15 on that a refund is pending and will take 2-3 days. Really?? Getting ridiculous. False advertising they will not honor their money back guarantee. Help!!!Desired Settlement: They have taken 4 payments of 21.98 out of my checking account. I have now changed the checking account info to protect myself therefore they are going to have to send me a check for the total. I will not, at this time, for the additional 30.00 the bank charged me for having to stop the account and change it. But I definitely want the price of the juicer refunded. They now have the juicer AND my money!!!

Business

Response:

To whom it may concern,

A refund of $ 65.94 what was paid to date on the account has been refunded on 2/28/14. The refund was placed back onto the [redacted] ending in [redacted]. Please have Mrs. [redacted] contact her credit card company to verify the refund.

Thank you,

Review: clicked on links to track page not found can no longer reach their phone number at first attempt person from customer services alleges name of allen s ith stated he knows nothing about tracking linl shown on email

at web site once licked on there is no editing or preview page before checkout

thus any oversights can not be previewed before method of payment is applied no chance to check for errore before page automatically debits for payments so now I am interested in delivery of services and refund and return policy per emailsDesired Settlement: desire is to return items that I need per not being able to preview shopping before next page automaticcally chated my method of payment I am frequent online shiopper and automatic charge of method of paymen before editing and preview is not typical

Business

Response:

To whom it may concern,

We can not automatically charge a customer. The customers credit card information had to be put in in order to be charged. The product shipped on 4/9/14 I can not have it stopped. If Mrs. [redacted] no longer wants the product please have her refuse the package. Once we receive it back we can then issue a refund.

Thank you,

Consumer

Response:

So far I have not received 2 clear tv digital hd antenna thought I have been charged for these items

Business

Response:

To whom it may concern,

It shows that Mrs. [redacted]s placed an order for two sets of Clear TV Antenna's. I believe there may have been a misunderstanding I will issue a refund for one set. A refund of $ 22.94 has been refunded back onto Mrs. [redacted]s Visa credit card ending in [redacted]. Please allow about 3-5 business days for the refund

Thank you,

Review: I placed an order with Tristar Products for the Aqua Rug. On the commercial, it stated that I could get two Aqua Rugs for 19.95 plus shipping and handling. When I was on the phone placing my order, they told me that they were running a special of 25% off and I could get 2 rugs for around $15. So, I purchased 3 sets of the rugs. Then, I was extremely frustrated on the phone, because I was then asked numerous questions about buying magazine subscriptions. I repeated numerous times that I was not interested in anything like that and I would just like to complete my order. Whoever or whatever it was, kept on talking!!! So, I hung up the phone. I never received a final price for my order before they charged my credit card. Then, when I received the Aqua Rugs, there was no statement in any of the three boxes!! I had to call my credit card company to see how much I was charged on my order, I had no clue how much they charged me for anything! When I found out that they had charged me $167.32 for those rugs, I was blown away. I can not afford that! I would have never have purchased those rugs if I knew they were going to cost me that much!!! So, I had my granddaughter call customer service to see what we can do to return the rugs and get my money back. She spoke with a lady named[redacted] who said that we could return the rugs but we will only receive $109 back, because the rest of the amount was shipping and handling!!! Really????? 58.32 in shipping and handling and taxes? I asked to speak to a manager and the manager told me the same thing. I then asked for a number to speak to someone in either the complaints department or someone higher up in their company and the lady told me that they were unavailable. I want to send these rugs back because I was mislead and I also want the company to have better business practices when it comes to telling people how much they owe and also send a statement with the product!Desired Settlement: I want to receive all of my money back from this company. I will pay the shipping costs back to the company, and I will get a statement from UPS or the Post Office of how much I payed for Shipping and if they want, they can deduct that price from my refund, which I am sure will NOT equal $58.32!!! Other companies do full refunds and I do not understand why they want to steal my money like this.

Business

Response:

To Whom It May Concern,Upon receiving the return, I will ensure the customer receives a full refund.Sincerely,[redacted]

Review: I ordered a clear tv package in april or may of 2014.In may my apartmentburned town. at [redacted].the mailman said your clear tv came in, but your place burneddown. he said go to post office and request to send it back for refund.soI did. few weeks later clear tv said yes we have received it back,you willget your refund back in 3-5 days.7 to 8 calls later they are still saying3-5 days. this has been 4 months now. Spoke to [redacted] and supervisor [redacted] and supervisor [redacted] they have been giving me the run around for months now. last call was 9/9/14 @9:45 a.m. my name is [redacted] now I live at [redacted] I am 67 and just want my money back.why are they doing this to me.Theday I ordered I ask for a one room set up,someyhing happen and they set up 4 rooms.But never thr less they got it all back.Desired Settlement: I would like my money put back in to the same account they took it from. on the other page it asks for things I don't have product name and thingslike that. Remember the mailman took it right back.

Business

Response:

To Whom it may concern:

A refund was posted back to the customer CC we have on file.

Consumer

Response:

I am rejecting this response because: I checked with my credit union [redacted] today 9/17/2014. They said the only transaction was 4/10/2014 when you took $166.82 out. Up to now 9/17/2014, there has been no other transactions to my account

from ClearTv nor TriStar products. On your response to Revdex.com that you refunded it back to my cc I don't see a date when you did refund it. You took it from my debt card. I am wondering if possibly it went to a wrong account? Could you please check

your records for an error.

Business

Response:

I looked over the account it show we have refund you for the cost of the products less the processing and handling. Our policy is 60 day money back guarantee less the processing and handling. I will go ahead and honor you a full refund please allow 3-5 business days to reflect in your account.

Thank You

Review: I ORDERED A 10 QURT PRESSURE COOKER FROM THIS COMPANY IN DECEMBER AND GOT IT WITH NO PROBLEM BUT IT WAS SUPPOSE TO COME WITH A RECIPE COOKBOOK WHICH IT DIDN

I ORDERED 10 QUAART PREEURE COOKER FROM THIS COMPANY IIN DECEMBER WHICH I GOT WITH NO PROBLEM OTHER THAN THE RECIPE COOK BOOK THAT WAS SUPPOSE TO COME WITH IT DIDN'T COME. I CALLED HTEM AND THEY SAID I HAD TO ORDER IT WHICH THEY ADVERTISED AND SAID WOULD BE WITH IT SO I ORDERED IT AND AS OF THIS DATE I STIL DON'T HAVE. I KEEP CALLING THEM AND THEY SAY IT IS BACK ORDERED. I FEEEL THIS IS NOT RIGHT AS THEY SHOULD OF HD IT AND SENT IT WHEN I ODERD IN DECEMBER. THIS COOKER IS WORTHLESS AS THERE ARE NO INSTRUCTIONS OR ANYTHING TO TELL YOU HOW TO USE IT. THEY ARE FALSE ADVERTISING ON TV AND OVER THE PHONE.Desired Settlement: BILLING ADJUSTMENT AND DELIVERY OF BOOK

Business

Response:

To Whom it May Concern: Our 10QT Power Pressure Cooker does not come with a recipe book. We offer the on line Recipe Library.

Review: I ordered 2 Copper Wear Elbow sleeves through Copper Wear and received them and a knee sleeve, which was not ordered. When I called the company to get a "return authorization #" as directed, the sales representatives informed me that I agreed to accept a credit for the knee sleeve, which I never ordered in the first place. Therefore, I could not be refunded for this order. I need to return the elbow sleeves due to the fact that they do not fit. The next size would not even be sufficient. I spoke to "[redacted]" ID [redacted] and "[redacted]" ID [redacted]. Both women were beligerant and insisted I accepted a $15 credit toward a total order of $62.49.Desired Settlement: I would like a refund for the entire order, as I cannot use the items. The total amount of my order is $62.49. My order number is [redacted].

Review: I am complaining about this company because the infomercial was very misleading. I ordered this product 10/2/2013. I didn't receive until 11/26/2013. They stated that color I wanted wasn't available but did not inform me until I called them. When I received and used it, it did not juice leafy vegetables as the infomercial stated. Also it wasn't as easy as made out to be on commercial. Website and infomercial stated there was a 60 day money back guarantee. When I called to get return label I was given a hard time and had a hard time understanding representative. I also waited almost an hour to speak to supervisor who was also unable to help. He, [redacted], told me that I needed to pay for shipping and handling and they would not refund me unless I did this. I am very disappointed in the service I received. I just want to return this product and get my money back.Desired Settlement: They have taken a little over $40 out of my account and I want it credited back.

Business

Response:

To whom it may concern,

We have a 60 day money back guarantee on all of our products. if a customer is not satisfied with a product they can send it back to the following address.

Once we receive the unit back we will issue a refund for the product. You are able to juice leafy greens. You can roll into a ball damp with a little water and juice. I will be more then happy to assist Mrs. [redacted] with any questions she may have able juicing the Juicer. The instructions manual and our website is very helpful as well.

Thank you,

Business

Response:

To whom it may concern,

I have issued a return label to Mrs. [redacted]. Please allow about 7-10 business days to receive. Once we receive the product back we will issue a refund for the product.

Thank you,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,