Tristar Products

Review: I ORIGINALLY ORDERED THE XL AUG. IT NEVER GOT HERE AND SO I CALLED THE CO. TO REPORT IT. THEY SAID THEY WOULD SEND ANOTHER ONE OUT TO ME AND THEY DIDMEANWHILE, I HAD A FAMILY EMERGENCY AND SO I CALLED AND CANCELLED IT. AND REQUESTED MY REFUND. I TALKED TO AARON IN AUGUST. THEY SAID THEY WOULD GIVEME MY FULL REFUND AS SOON AS THEY REC'D THE COOKER. THE BOX WAS UNOPENED &I TRIED A FEW TIMES TO TAKE IT TO THE PO AND THEN AT&T AND EXPRESS - NOONE WOULD TAKE IT BACK - SO I CALLED AGAIN AND AGAIN AND FINALLY I GOT A TICKETTO RETURN TO SENDER. ALL OF THIS TOOK SOME TIME BECAUSE I DO NOT HAVE A CARAND I HAD TO DEPEND ON PEOPLE. I HAVE 3 WITNESSES TO THIS ACCOUNT. THEY GOTTHE COOKER ON 9/15 AND STILL REFUSE TO REFUND ME. AS I LOOKED UP THIS CO I HAVE SEEN OVER 1000 MISTAKES SO PLEASE HELP ME GET MY $96.65 BACK. I AM VERY UPSET. I TRIED CALLING THEM AGAIN ON 9-8 AND THEY SAID IT WAS INCOLLECTIONS AND WANT ME TO PAY THE FINAL PAY 33.00 AND THEN THEY WILL GIVE ME BACK MY REFUND. WHY THE HELL WOULD I DO THAT WHEN I CAN'T TRUST THEM AS A LIGITIMATE CO THAT DOES NOT CARE ABOUT THEIR CUSTOMER. PLEASE NOTIFY ME AT 440 290 7283 ASAP. LOUISE BURGESSI MADE 2 PAY'S AT $33.00 EA = $66.00 AND $29.95 S&H = 96.65.Desired Settlement: FULL REFUND AND AN APOLOGY AND THEY HAD ORIGINALLY PROMISED ME A WALMART GEFT CARD OF $50.00 NEVER GOT THAT EITHER. I WANT THAT TOO. THEY ALSO MIS-PELLED MY

Business

Response:

To Whom It May Concern, Customers account was reviewed and it shows customer is in collections. However I will go ahead and refund customer the $96.65. We apologize for the delay on refund customer will receive refund in 2-3 business days. The $50 Walmart gift card is a 3rd party offer customer can call ###-###-####. Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: The company refused to cancel my order after I waited the prescribed number of days per their email confirmation. The customer service claimed it shipped just today, yet there are no confirmation numbers for the UPS tracking, no confirmation email that the shipping occurred and no charge posted to my credit card. I do not believe that they have shipped the product, yet they refuse to cancel the orderDesired Settlement: please cancel the order and do not ship to my address

Business

Response:

To Whom it May Concern,

After reviewing the account in question, the order shows it was in printed status on 6/26 in which we cannot cancel because it is being processed for shipment. Our tracking numbers usually take about 24 hours to be updated which is why one was not provided yet. The UPS tracking number is : [redacted]. If the customer does not want to keep the order anymore, she can simply refuse delivery of the package or return it to the sender and we will fully refund her once it is returned.

Sincererly,

Review: I purchased 4 flexable hoses totaling 160.00 from this company after 30days of water my flowers use 3 out of 4 had holes. Every time the hose was drained and put away. The company refused a refund because it was past 60days. The customer rep told me it was not their fault they I did not use the product right away yet I got them in February and the directions clearly state that they can not be use in the cold. Since we had a late spring I started using them about 30 days ago (today is July 1st) they offered a exchange but I had to pay the 40 dollars shipping charges. It does not make sense to throw another 40 dollars away to exchange a product that is obviously defective. I looked online and found a lot of complaints very similar to my own. This company is selling a defective product and people are getting ripped off. If it was just 1 hose I could see that they might had a case but 3 out or 4 and only being used for 30 days so maybe 6 times of use is crazy. This product advertisement is misrepresenting because it does not hold up to what the company says it can be used for.Desired Settlement: I believe the company should take the product back and give me a full refund as it is defective

Business

Response:

To Whom it May Concern,

We will honor the customer's request and grant a full refund once the items are received back.

Review: On or about March 3rd of this year I ordered an Electric Pressure cooker after watching an infomercial. When I place the order I was told I would get the item by May 7th. When it didn't come I contacted them and they stated that it was on back-order and had been when I placed the order. I told them to cancel the order. They really didn't want to do that and kept offering me money off if I wouldn't cancel. They eventually credited my account for $45. Told me a shipment would be in on June 1st and would ship immediately by Fed Ex. Shipping was a consideration as I am moving out of state on July 5th and wanted to make sure I got it before I left. They didn't ship until June 12th and I received the damaged item today, June 21st. I called them and told them how it was damaged. It cannot be repaired as it's a molded part that is broken not a piece you can take of and replace. They said they would replace it. Problem is they are again on back order which means another wait of probably at least two months before I would get the item. I said no, I would return it for a refund. They stated they would not issue a refund. Their policy is that if they have given you a discount on the item they will not issue a refund. Had this been mentioned when I called I would have simply cancelled the order.Desired Settlement: I am returning the item to them by mail on Monday, June 23rd. I am following instructions from my credit union in an attempt to get them to refund what they have already charged to my account and prevent them from collecting the second payment. I feel that this company is very dishonest. When you talk to someone in the customer service department if they don't like what you are telling them they hang up on you.

Business

Response:

We have sent the customer a prepaid label to the following email address: n[redacted]

Customer must return the product for a refund. The order number must be visible on the outside of the box. And the prepaid label is to be used w/ USPS. Once we received the item, customer must call our customer service department and we will refund the item in full. Thank you.

Order #: [redacted]

Consumer

Response:

I am rejecting this response because: Following the instructions of my credit union, and following this company's refusal to give me a return approval label, I returned the package at my own expense on the 23rd of June. I will check tracking to see when they receive the package as it has to be signed for.

When they get it I expect to be reimbursed for the monies already paid them plus my shipping expenses. They not only REFUSED to give me free return shipping but hung up on me. Furthermore I don't feel that once they have the item I should have to do their job and contact them for the refund. That's just like when they offered me a discount for not cancelling my order; the discount was promised but I wouldn't actually get it unless I remembered to call and remind them when I got the order.

Business

Response:

To Whom It May Concern,

We received the item back. A $60 credit was issued previously so the total payment we have received is $102.95 - this is the amount that will be refunded to you. We do not cover outside expenses or return shipping.

Review: I purchased a Health Master Elite in April of 2013. At the time of purchase I also purchased a 6 year Warrantee . I sent back the Pitcher of the Blender because it was cracked. They received it on 6-30-14. The order # is 215042013115141248 . EVERY time I call they say it will be 7-10 days or they do not have the same color pitcher in stock. I got the Product for Health and Diet reasons. I am Disabled and went without for some time in order to pay for it. All I want is the Product returned to me. If they can not give me a guarantee as to when I will receive it I would like my money to be paid back in full right away.Desired Settlement: The entire cost of the Product. $194.94 plus $9.99 shipping plus $30.00 for the six year Warrantee UNLESS they send it back to me now. Today.

Business

Response:

To Whom It May Concern,We apologize for the delay, we are currently back ordered on the color model you sent back. I will try to locate a Red Healthmaster Elite unit for you with all of our warehouses. If we cannot get one for you, would you mind a black unit instead? We have them in stock and can ship out in 24 hours.Sincerely,[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because they sent an E-Mail stating that on the 24th of July they would send me a Black Pitcher in 24 hours. Never got it and called them this morning. Now they are saying it will NOT be shipped until Wednesday and it will not be a 24 hour shipment. At this point if I do not get it right away, I want my money back right away.

Regards,

Business

Response:

To Whom It May Concern,I apologize but I was not aware that we were waiting for stock to come in, therefore the order was not able to be shipped within 24 hours. We are receiving stock this week and you should have the new pitcher within 7-10 days. Sincerely,[redacted]

Review: This product messed up it started to make a grinding noise. Talk to company and sent the item back with a letter INSIDE the package.Company said they would get back with us. Called company again they said item was on back order.Called company 2 more different times,same answer,item on back order. Now we called the company they said they never received the package.They need a tracking number to find it. WHY did they not tell us they needed a tracking number the first or second time we called,instead of waiting till now. We went to the post office to try and get the number,but they said they couldn't help us it had been to long.This item had a warranty for 6 years,we didn't use it for 6month.The company has the product and the money,we have nothingDesired Settlement: Replace item or full refund

Business

Response:

To Whom It May Concern,Customers account was reviewed and we have not received any packages back in our warehouse. Customer has no prove of sending the unit to us. In good faith we will do a onetime replacement at no charge. Please allow 7-10 business days to receive package. Sincerely,[redacted]

Review: ordered agua rug for 19.99 plus 7.99 shipping aqua rug took 59.31 out of the account I contacted the company they would only refund my account 10.00 the aqua rug is accident waiting to happen they slide around when wet they didnt send invoice with product

Product_Or_Service: aqua rugDesired Settlement: want 59.31 refunded to my account

Business

Response:

To Whom It May Concern,Customers account was reviewed, out of good faith we will refund customer in full even though we are not requesting to return the product. I will attach proof of full refund. Customer will see refund in 2-3 business days.Sincerely,

Review: within the 60 day return policy, I contacted tristar to return the product as it did not work as advertised. I was told that two payments of $33 were drafted from my account and instead of having to pay return shipping they would credit my account $15 and call everything even. my husband said "why pay $51 (33+33-15) for something that I would never use, so I called them back. they said that once I agreed to the $15 credit that sales are final. I never received the $15 credit, instead they drafted an additional $18.5 (33-15) from my account. I never agreed to this. who would call to return the product for a refund but then agree to be charged again for a product that is going into the trash? their customer assistance were uncaring and rude to me and my husband on the phone. this seems to be an intentional business practice. there are many negative review to support this. I never authorized them to draft any additional money from my account which should be criminal. if this cannot be resolved I will look into my options for filing against this company.Desired Settlement: Honor the 60 day money back guarantee. Let me return the product and have Tristar Products Inc issue a full refund.

Business

Response:

After review of this account, it shows the customer was refunded the $18.33 that was charged after the $15.00 credit was applied to the last payment. This order was set up in 3 payment of $33.33, when the customer contacted customer care the final payment of $33.33 was still due. As the customer agreed to get a credit of $15.00 (which is deducted from the last payment), the account was charged the remaining $18.33 balance. At this time, this customer has been refunded the $18.33 as a courtesy, and $15.00 was not charged to the customer. This leaves a 0 balance on the account. If the customer would like a refund for the purchase price, the item will need to be returned back to our facility. As a courtesy, we will accept the return even though the customer is past the 60 day return time frame, and has agreed to a discount which made the item a final sale. The customer may return the unit, using the order number 21512-2[redacted]01 as the RA #. Once the item is received back in our facility a refund will be applied to the account. We strongly suggest obtaining a return tracking number as only items received back in our facility can be refunded.Thank you

Review: Ordered ankle sleeve & did not fit so I emailed twice & never heard from them called today n they won't exchange or return...Desired Settlement: Money back....

Review: I order copper wear 11/28/2014 for $35.97 off TV. I called to cancel the order on 11/29/14 cause my wife seen the same thing at Walmart for less then half the price. The lady told me that was to late to cancel cause she said already shipped out. She said when I get it to refuse it. It was left in my mail box. No one knocked on door. I took to post office and told lady that I refuse this order. She said that I would have to pay for shipping back. So then I called the company back to no luck. I also file a compliant with no luck. I got not only rip off but also lie to. I could of stop payment but I did what customer service told me to do and got stuck with something that I did not want.Desired Settlement: I want what I was told and that is a full refund with no shipping cost to me. The company needs to send me a return post paid label to send this back

Review: I shared the purchase of two "Flex-Able Hoses" with a friend, with us each paying for and getting one hose. After using the hose twice, the seams split, causing the hose to no longer work. I contacted the company the week of 06/24/13 to request a replacement. I was given a return authorization number and told that I should receive an email with shipping label and further details. I was then asked to purchase other products. When the email did not arrive, I again contacted the company (week of 07/01/13). I was informed that I should never have been told that I could get a replacement product, and that the customer service rep was disciplined accordingly for telling me so. The reason I could not have a replacement is because the hose was purchased more than 60 days prior and now outside warranty. While the hose was completed sealed in its shipping package, it did not arrive to me with warranty information. I explained that I had not been using it for more than 60 days. I also asked to speak to a supervisor. I was put on hold for more than 20 minutes; once I was asked if I wanted to continue to hold. I never had the opportunity to speak to the supervisor. The rep said that the supervisor was busy, but if I wanted to spend $9.99 I could have another hose. The phone call was then disconnected.Desired Settlement: After wasting more than 45 minutes on two calls, and reading further about the lack of quality on this item via the Revdex.com site, I am no longer interested in a replacement Flex-Able Hose. I respectfully ask for help in arranging for a refund.

I have the defective product and all shipping materials and will gladly send it back to the company.

Thank you.

Business

Response:

To Whom it May Concern,

I apologize for the issue you are having. The account is in fact past its 60 day return period, but we will make an exception. Please return the hoses to us and once they are received we will issue a refund.

Sincerely,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Please provide shipping address and return authorization number for accurate processing and tracking.

Thank you.

Regards,

Review: Flex Able Hose is selling hoeses which are completely defective and 'choose' to not honor any their guarantee.

I purchased these hoses earlier this year and both sprang a leak within 2 weeks of each other. I contacted this company about this and they emailed me a shipping label to return them which I did. The 2 new ones arrived and they both sprang a leak within less than 2 weeks. I again contacted this company to request a return on my money since obviously there was no product testing prior to marketing, this is based on not just my experience but others who purchased this product. Consequently my money was not returned but another shipping label was sent to me so I returned this last batch of hoses in Oct. and have yet to receive the replacement hoses.Desired Settlement: I'm afraid I have to give up and simply want my money back. Or a compromise: send me about 4 to 6 of these hoses with 'also' the appropriate amount of shipping labels so I can continually return defective ones but always have a supply of workable hoses.

Business

Response:

To whom it may concern,

A refund of $ 69.92 has been refunded back to Mr. [redacted]. The refund was placed back onto Mrs. [redacted] Visa credit card ending in [redacted]. Please allow 3-5 business days to receive the refund.

Thank you,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered a Cleartv system and an amplifier in December 2013. When I got attenea it worked. Amplifier did NOT work, so it was shipped back the same day. I got the second amplifier and it did NOT work either!!!!!!!!!The second amplifier was shipped back the same day received also!!!! After 3 telephone calls today, Cleartv.com is telling me they will NOT refund my monies because warranty has expired. I wish to know HOW a warranty can expire when the product is NOT in the customers hands!!! I wish to charge Cleartv.com an additional 5 hours labor at $18/hr. for the pain and aggrevation they have created as well as the 14.99 charged for the amplifier! Grand total $104.99!!!! Send any response via e-mail to: [redacted]Desired Settlement: 5 hours labor in attempt to get refund at $18/hour. Plus original purchase price of $14.99 = $104.99.Warranty cannot be implied without product in hand!!!!!!!!!!!!!!!! So ClearTV.com's warranty is NOT warrantied!!!Reply via e-mail to: [redacted]

Business

Response:

To whom it may concern,

We received the returned product on 2/19/14 the order shipped on 11/1/13 . A refund of $14.99 was placed back on to the mastercard ending in [redacted]. Please allow 3-5 business days to receive the refund.

Thank you,

Consumer

Response:

Clear tv has reimbursed me through my checking account as of today of 2/28/14

Review: The company failed to return shipping and handling money taken out of my bank account for a product that I did not order, therefore the S&H of such items should be returned. We asked for this matter to be resolved three times and did not even get a response. We also gave this company ample time to response.Desired Settlement: Return of our money.

Business

Response:

To Whom It May Concern,

The customer placed this order online and called us to state that they accidentally ordered more quantities than they wanted. Unfortunately, we could not cancel the order because it was already in process for shipment. As a courtesy, I have issued the remaining refund for processing and handling.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, even though they are not telling it like it was.

Had I not made this complaint against this business, I would have never seen the money again. It is too bad they waited until now to finally refund my money.

Thank you for helping bring this matter to an end.

Review: I ordered jeans on Jan.5 2015. They cashed my check on Jan. 6 2015 actually wrote check on the 4th dated for the 5th mailed on the 4th. They cleared my check on 1-6-2015.I called about my order 2wks ago was told would be arriving in a few weeks by [redacted]. I called this morning Ph#[redacted] was told if I wanted to talk to a rep. call [redacted] was told to take a survey to win a free trip to the Carribean. right away started asking me questions(was I under65 or over65) I didn't answer asked again I didn't answer the second time and they cut me off.Desired Settlement: my order or my money back. 2 months is too long to wait for an order total price $24.98

Business

Response:

To Whom It May Concern,Customers account was reviewed and the package has shipped on 3/11/2015. The package was delivered on 3/13/2015. The [redacted] tracking number is [redacted].Sincerely,[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a power pressure cooker XL in December the power cooker failed in January I called them in February to get a replacement because the manufacturer's limited warranty states that it can be replaced within 60 days of purchase the company that I called on the fifth said that it does not because I did not purchase it directly from them I purchased the power pressure cooker XL through the Fingerhut catalog but the warranty does not state that it has to be honored if its purchase to them directly it just says that it has a limited 60 day warranty at time of purchase and they will not honor this they say that there is nothing that they can do for me.Desired Settlement: I just want a replacement power pressure cooker XL that is all I want for them to honor their warranty of 60 days after the date of purchase.

Business

Response:

To Whom It May Concern,The company will replace unit for customer right away. Customer will receive new unit in 7-10 days.

Consumer

Response:

The issue with Tristar Productions INC. Has been corrected by the customer service department and another product has been mailed to me in replace of the defective one that will be returned back to Tristar Productions INC.

Review: I ordered the Hour Glass Waist trainer on 5/18 and it is now 6/21. Money was took out of my account the same day I ordered this product. It says allow 2-3 weeks for delivery. I have yet to receive the product. I went to the website to check my order status and the invoice is show the item is out of stock. They claim they don't take money from your account until the item has been shipped. I tried sending a e-mail to the address provided on the customer service page, it does not work. I tried calling the number provided , to my surprise it is not a working number. I just want a full refund of my money or the product.Desired Settlement: Either a full refund of my money or the product.

Business

Response:

To whom it may concern,Our Genie Hour Glass is a brand new product to the market.Due to popular demand, we ask that all customers allow a full 4-6 week timeframe for delivery. Should the delivery of the order extend past the 4-6 weektime frame the customer is always notified. The customer is given the option ofwaiting the backorder through, or cancelling the order. No charges are made to an accountuntil an item has actually shipped. We are receiving inventory weekly, and orders arefilled in the order in which they are received. Once the item has been shippedthe customer will receive an email confirmation of the shipment along with trackinginformation. A customer can cancel the order at any time, up until the item hasshipped. If the customer would like to cancel the order they maycontact our customer care center at: 973-287-5191 M- F9am-8pm EST Sat-Sun 9am-5pm EST.We make it a point, to keep our customers informed everystep of the way in regards to a backorder situation. Once again, no charges areapplied to an account until the item actually ships. Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I have called Power Pressure Cooker XL, AKA TriStar, 6 times starting 12/26/15 trying to get my refund of a pressure cooker that I returned. Order [redacted]. I wrote on 2 different pieces of paper that I wanted a refund not a replacement. They received the item 1/7/2016 at 2:30pm signed by [redacted] However when I called 1/17/16 they told me that I was to receive a replacement. I corrected their error and was told that I would be receiving a refund of $129.96 for the cooker and $15.00 for the 3 yr. warranty. Called again on 1/20/16 and had to correct them again about receiving a replacement instead of a refund. Called 1/25/16, spoke with [redacted] #B42 and she told me that I would be getting the refund soon. Spoke with a supervisor, B39, on 2/2/16 and she told me that she was expediting the refund and I would have it in 2 weeks. Called today, 2/17/16, spoke with a supervisor, Sophia, and she said she was sending my info to upper management and that it would be another 7 - 10 days before I receive my refund. I do not believe that I will get my refund and that I will have to call again. All I want is my money.Desired Settlement: I want the company to refund my money immediately. I believe calling 6 times to get my money is excessive. I should not have to wait any longer.

Business

Response:

To WHom it May Concern:A refund of $144.96 had been refunded to your Visa card with the last 4 digits being 3000.thank you

Consumer

Response:

Review: [redacted]

I am rejecting this response because: their message said that the refund "had" been refunded back to my debit card and this message was on Friday. I keep checking my bank account and there is no refund showing up.

Regards,

Consumer

Response:

I received the above refund. Thank you for your help in this matter. Will never do business again with TriStar.

Review: I placed an order for the flexable hose and within 15 minutes discovered I made a mistake so I called back to cancel the order. I was told it was too soon to cancel as it was not in the system so I should call back. I called first thing the following day and was told it already shipped! They refused to cancel and said I needed to refuse delivery or send back once received. They charged me 39.96 "shipping and handling" for a product I never ordered! After about 10 phone calls to get a return label (so I wasn't charged to return the unordered item) I was told I would receive a full refund including s/h. I was refunded the product price but still have not received the s/h charge even though I was told it would be processed in 3-5 days! It has been an additional 9 days! When I call for a supervisor I am put on hold and never addressed. This company is a scam. They still owe me 39.96, not to mention the over 15 phone calls and wasted time!Desired Settlement: I expect the 39.96 refunded asap! At the very least!

Thank you.

Business

Response:

To whom it may concern,

We issued a full refund on 8/15/13 in the amount of $ 119.86 back onto Mrs. [redacted] Visa credit ending in [redacted]. Please allow about 3-5 business days to receive the refund. Please have Mrs. [redacted] contact her credit card company to verify that has in fact been refunded.

Review: I placed a order for 1 and when they emailed me the receipt which had 2 on it I called to complain, they said to wait till my order came then call back but they would not refund my money for the product or shipping. The item didn't even work!!!!Desired Settlement: Refund all of my money plus shipping, I will return all of the products in the same shape it was shipped to me.

Business

Response:

To Whom It May Concern,Please return the items to us and once received, we will issue a full refund.