Tristar Products

Review: Ordered ankle sleeve & did not fit so I emailed twice & never heard from them called today n they won't exchange or return...Desired Settlement: Money back....

Review: On or about March 3rd of this year I ordered an Electric Pressure cooker after watching an infomercial. When I place the order I was told I would get the item by May 7th. When it didn't come I contacted them and they stated that it was on back-order and had been when I placed the order. I told them to cancel the order. They really didn't want to do that and kept offering me money off if I wouldn't cancel. They eventually credited my account for $45. Told me a shipment would be in on June 1st and would ship immediately by Fed Ex. Shipping was a consideration as I am moving out of state on July 5th and wanted to make sure I got it before I left. They didn't ship until June 12th and I received the damaged item today, June 21st. I called them and told them how it was damaged. It cannot be repaired as it's a molded part that is broken not a piece you can take of and replace. They said they would replace it. Problem is they are again on back order which means another wait of probably at least two months before I would get the item. I said no, I would return it for a refund. They stated they would not issue a refund. Their policy is that if they have given you a discount on the item they will not issue a refund. Had this been mentioned when I called I would have simply cancelled the order.Desired Settlement: I am returning the item to them by mail on Monday, June 23rd. I am following instructions from my credit union in an attempt to get them to refund what they have already charged to my account and prevent them from collecting the second payment. I feel that this company is very dishonest. When you talk to someone in the customer service department if they don't like what you are telling them they hang up on you.

Business

Response:

We have sent the customer a prepaid label to the following email address: n[redacted]

Customer must return the product for a refund. The order number must be visible on the outside of the box. And the prepaid label is to be used w/ USPS. Once we received the item, customer must call our customer service department and we will refund the item in full. Thank you.

Order #: [redacted]

Consumer

Response:

I am rejecting this response because: Following the instructions of my credit union, and following this company's refusal to give me a return approval label, I returned the package at my own expense on the 23rd of June. I will check tracking to see when they receive the package as it has to be signed for.

When they get it I expect to be reimbursed for the monies already paid them plus my shipping expenses. They not only REFUSED to give me free return shipping but hung up on me. Furthermore I don't feel that once they have the item I should have to do their job and contact them for the refund. That's just like when they offered me a discount for not cancelling my order; the discount was promised but I wouldn't actually get it unless I remembered to call and remind them when I got the order.

Business

Response:

To Whom It May Concern,

We received the item back. A $60 credit was issued previously so the total payment we have received is $102.95 - this is the amount that will be refunded to you. We do not cover outside expenses or return shipping.

Review: This product is not as it was advertised. Clear TV is a cheap product that does not work. The product is sent to you as buying one getting the second free just paying shipping for the second item which is sent in the same package and is light as a feather and should not end up costing $7.99 per item to ship. The cost of the product was $19.95 for one plus shipping of $15.98. The product ended up costing me $35.93 and it does not work. They said I would have to pay shipping to send it back to them and then they would credit my account for $19.95. By the time I pay shipping to send it back to them, if it cost $15.98 to ship it back as they say the shipping cost then I will only have a credit of $3.97. So, to try their product that is clearly a scam and is not advertised truthfully cost me about $36.00. This is illegal to misrepresent a product and it cost the consumer money to try a product. If this product is as good as it is advertised then they should not charge the customer to ship it back, but of course they know someone would not ship a product back if it is going to cost them more money and therefore this is a scam to get people's money. The product does not work and they know it and they get to keep the money for the product because no one would ship it back to them and be out of even more mDesired Settlement: Refund of all of my money even shipping charges that was charged because they should have to pay shipping if their product is not as it was advertised, also a shipping label sent to mail the product back.

Business

Response:

To whom it may concern,

I have sent a return label to Mrs. [redacted]. Please allow 7-10 business days to receive the label. Once we receive the product back we will issue Mrs. [redacted] a full refund.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: for their lengthy TV ad no mention was made that you had to be within 35 miles of a TV tower. It said you can be camping and get great signal strength. For this reason I bought it as I am in a RV traveling to parks and wanted better reception.

When I received the product, there it was in their instructions saying the range of antenna. I tried it on my rv and it would not do anything better than what I had. broken pixels etc. It cost me $6.00 to return their product they charged $15.98 shipping. I was not refunded the shipping costs. in essence it cost me 21.00 to mail their 10.00 antenna back. This is deceptive advertising. The shipping was far too high for a small box when it cost me $6.00 I want them to change their advertising and refund my monies. in full. I should have kept the antennas and threw them away as it cost me more to return them than the value of the produce.Desired Settlement: To give truth in advertising. Tell people before you order you must be within 35 miles of a tv tower. Also, shipping and handling is not refunded in case of a return. And you must pay for return postage.

Business

Response:

To whom it may concern,The shipping charge the customer is referring to is for shipping AND handling. The offer for the CLear TV is Buy One get One (just pay the shipping and handling charge on EACH antenna). $7.99 is our standard shipping AND handling charge and includes a tracking number (an additional expense paid to shipping company) to ensure proper delivery.We provide all customer with a 60 day money back guarantee (less shipping and handling).All advertisements do state that shipping is not refundable. Our website includes all FAQ's regarding the Clear TV:What if I can’t receive a signal with Clear TV?Signal strength will vary based on certain variables, such as distance from the transmitter, hills, and buildings. Even tall trees can impact reception. Check the exact distance from your residence to the nearest transmitters in order to get an idea of what to expect in the way of reception. To do this, go to antennaweb.org and type in your address. It is recommended that you be within 25 to 30 miles of a broadcast antenna. The engineering of all digital antenna's require a certain proximity to a broadcast antenna in order for the signal to be received. This order was returned and refunded on 6/10/2015 for the product amount. Out of good faith we will issue a partial refund for the shipping.Thank youFilomena

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Product is faulty and falls apart in less then 2 months. Manufacturers does not warranty and replace fault parts. Spending 250 dollars for a product that doesn't work. Company refuses to fix if not purchased directly from there company. Product was purchased from a retailer target in which the sell to. Store only warranties for 30 days. So if product fails apart due to normal use the company doesn't back there product and the consumer is out of luck.Desired Settlement: I would like my unit to be repaired and for the company to comply and back there faulty product.

Business

Response:

To Whom It May Concern,Procedure for Warranty Repairs or Replacement If warranty service is necessary, the original purchaser must pack the product securely and send it postage paid with a description of the defect, proof of purchase, and a check or money order for $24.99 to cover return postage and handling to the following address: [redacted].

Consumer

Response:

I am rejecting this response because:

The product is defective and I feel the company should pay for the replacement part. Having to pay more money for a product that the company is obviously not confident about or the would not charge for a warranty and to ship there and back. This is a common problem with Tristar. I have seen the same complaints made against the company. I will no longer purchase anything from there company. I would like to be refunded for the product.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I got this Clear TV television product. I had it sent to my father's house directly. He couldn't install it himself because of his medical conditions. So he got it in late August or early September. I couldn't get to him until October. The product didn't work at all. I followed the directions and couldn't get it to work. He doesn't have internet, so I had to go back home and look online for contact information( they didn't include a receipt in the packaging). After waiting for 10 minutes on hold for an operator, I got some lady with a seriously thick Indian accent(not trying to be racist, but it was difficult to understand her) who assist that since I missed the 60-day warranty, there was nothing that she could do. I told her that I couldn't get to the product or my dad to install the product until after the date that she said that my warranty expired. I told her if the product was never used until after that date, then that warranty should still be honored. But she told me that it doesn't work like that. So not only do I not get a refund, she had the nerve to tell me to give the product away. She said that she looked at where I was coming from and that I would have great service(I never told her where I was, so that creeped me out). Of course I had great service, I was sitting next to a television and 2 computers. She wanted me to give away a faulty device. How stupid does that sound? She kept apologizing and I told her to stop. Then she did it again. I had to hang up in order to keep composure and not scream at her. I am very disappointed in this company and product. I am stuck with a product that I can't use and I am out of $20+. I contacted Tri-Star or whatever the name of the parent company is, and I have not received any response yet and it has been over 2 weeks.Desired Settlement: I would either want a replacement or something that will help the product work in high-rise buildings. I shouldn't have to pay for return shipping for a product that didn't work. I would also like more honesty in their advertisement. They should say more about the warranty or say if the product really works in high rise buildings or places with open field space.

Business

Response:

To whom it may concern,

I have issued a full refund in the amount of $ 27.94. The refund was placed onto the Visa credit card ending in [redacted]. Please allow 3-5 business days to receive the refund.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I was told that I would receive a refund for the purchased product, yet I would still keep the unwanted product. I don't know what the next step will be, but thank you so much for your help.

Review: within the 60 day return policy, I contacted tristar to return the product as it did not work as advertised. I was told that two payments of $33 were drafted from my account and instead of having to pay return shipping they would credit my account $15 and call everything even. my husband said "why pay $51 (33+33-15) for something that I would never use, so I called them back. they said that once I agreed to the $15 credit that sales are final. I never received the $15 credit, instead they drafted an additional $18.5 (33-15) from my account. I never agreed to this. who would call to return the product for a refund but then agree to be charged again for a product that is going into the trash? their customer assistance were uncaring and rude to me and my husband on the phone. this seems to be an intentional business practice. there are many negative review to support this. I never authorized them to draft any additional money from my account which should be criminal. if this cannot be resolved I will look into my options for filing against this company.Desired Settlement: Honor the 60 day money back guarantee. Let me return the product and have Tristar Products Inc issue a full refund.

Business

Response:

After review of this account, it shows the customer was refunded the $18.33 that was charged after the $15.00 credit was applied to the last payment. This order was set up in 3 payment of $33.33, when the customer contacted customer care the final payment of $33.33 was still due. As the customer agreed to get a credit of $15.00 (which is deducted from the last payment), the account was charged the remaining $18.33 balance. At this time, this customer has been refunded the $18.33 as a courtesy, and $15.00 was not charged to the customer. This leaves a 0 balance on the account. If the customer would like a refund for the purchase price, the item will need to be returned back to our facility. As a courtesy, we will accept the return even though the customer is past the 60 day return time frame, and has agreed to a discount which made the item a final sale. The customer may return the unit, using the order number 21512-2[redacted]01 as the RA #. Once the item is received back in our facility a refund will be applied to the account. We strongly suggest obtaining a return tracking number as only items received back in our facility can be refunded.Thank you

Review: Unable to collect refund. I have called, emailed, written letters. They sent me the wrong machine, reg pressure cooker, order# [redacted]. On 11.16.2014 I went to Bed Bath and Beyond and bought the correct power pressure xl, and have my receipt requesting that as seen on tv return my funds of $177.92Desired Settlement: hip To:[redacted]Bill To:[redacted]Order No:[redacted] QTY ITEM DESCRIPTIONUNIT PRICEPOSTAGEAMOUNT1PPXACCPAKACCESSORY KIT17.97.0017.973 payments of $5.991PPXPROBPOWER COOKER PRO W/CHOPPER & RECIPE BOOKS129.9629.99129.963 payments of $43.32Shipping and Handling29.99Tax.002 more payment of $49.31This product will appear on your credit card

Business

Response:

To Whom It May Concern,Customers account was reviewed and we have received the item back in our warehouse. I will process refund of $177.92 right away. Customer will see refund in 2 business days.

Consumer

Response:

Good Morning -

Review: I purchase two flexable hoses on 11/9/2013. I hve been using mine since I received 4-6 weeks later. But I gave the other one to a friend for his birthday in February and a few weeks ago he told me that it blew apart. So I saw the commercial on TV and on the bottom of the screen it said guaranteed for 10 years.So I called the number on my credit card statement to speak to them on how to get it replaced. They told me that it only had a 60 day guarantee. I feel nthat they are not practicing good business. And having false advertising on TV. I asked them many times about replacing it and they refused to help me and just hung up on me.Desired Settlement: I want it replaced like the advertisement on TV says the it is guaranteed for 10 years.

Business

Response:

To whom it may concern,

I have issued Mr. [redacted] a replacement Flexi Hose. Please allow about 7-10 business days to receive the product. If you have any further questions please contact customer service at ###-###-####.

Thank you,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I already received the hose from them. Thank you for the help in solving the matter. I think they took the 10 year guarantee out of the TV commercial now.

Regards,

Review: The hose (buy one get one free) was purchased in April 2013 and received in May. The end of the hose is frayed and basically it's slowly unraveling. The hose has been used 2 times since purchase. Flexable hose was contacted on 7/9/13 to request a refund and was refused due to the 60-day money back guarantee. When I suggested a replacement , it was refused as well due to the 60-day money back guarantee.Desired Settlement: I would prefer a refund; but will accept a replacement hose.

Business

Response:

To whom it may concern,

I have issued a refund in the amount of $ 59.93. The refund was placed back on Mrs. [redacted] Visa credit card ending in 4280. Please allow 3-5 business days to receive the refund.

Thank you,

[redacted]i

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I placed an order for the flexable hose and within 15 minutes discovered I made a mistake so I called back to cancel the order. I was told it was too soon to cancel as it was not in the system so I should call back. I called first thing the following day and was told it already shipped! They refused to cancel and said I needed to refuse delivery or send back once received. They charged me 39.96 "shipping and handling" for a product I never ordered! After about 10 phone calls to get a return label (so I wasn't charged to return the unordered item) I was told I would receive a full refund including s/h. I was refunded the product price but still have not received the s/h charge even though I was told it would be processed in 3-5 days! It has been an additional 9 days! When I call for a supervisor I am put on hold and never addressed. This company is a scam. They still owe me 39.96, not to mention the over 15 phone calls and wasted time!Desired Settlement: I expect the 39.96 refunded asap! At the very least!

Thank you.

Business

Response:

To whom it may concern,

We issued a full refund on 8/15/13 in the amount of $ 119.86 back onto Mrs. [redacted] Visa credit ending in [redacted]. Please allow about 3-5 business days to receive the refund. Please have Mrs. [redacted] contact her credit card company to verify that has in fact been refunded.

Review: Order placed on December 1, 2014-January twice & online-said back ordered. Then January 30, 2015 and they dropped the order when I had money in my account.

Cost with shipping: $35.45. Order number-[redacted]

They want me to re-order on January 28, 2015 when my deposit comes by auto deposit at B of A.

These Jeggings are a higher spandex count-15% instead of 5%. They cost $7-10 more.

I spoke with a supervisor, or so I thought. They cancelled my order without asking. I asked them to retry the sale last month, but they did and stopped the sale. Their customer service was very poor and refused to work with me!Desired Settlement: The resolution is to receive the Jeggings with the 15% spandex. My bank also said from the dispute department, I should receive my order with overnight shipping since they have has poor customer service. I've called them many times not to cancel my order because my auto deposit comes on the 1st and the 3rd. I had poor service from this company and now they say I have to wait until the 28th of February to re-order! I already have an order they chose to cancel. #[redacted]. They never notified me

Business

Response:

To Whom It May Concern,Customers account was reviewed and it shows the order was cancelled because the card we have on file declined. When a customer places an order we make a preauthorization if is a valid account and if it has funds. The preauthorization stays pending for 2-3 days than it drops off automatically. Once the product is available to ship that is when the we make the actual charge. In this case the product was on a backorder due to the high demand, when we tried to ship the items there was not funds in the account. We do not have control when the system will charge customer it does it automatically once the product is available. Sincerely,Filomena

Consumer

Response:

I am rejecting this response because: they attempted to charge my card 3 times after my order was placed. I am upset they had the nerve to try to use this card and on the last date, the money was in my bank account at 3:30 am! They said I had no funds! I did! I never received my order! They are lying to you and to me! I am going to allow you to document this poor business practice! I'd still like my 15% spandex Jeggings. I called to verify my date of deposit. It will be the 27th of February when my funds go into my acct. if they need my card number again, they can call me on the 26th of Feb. I don't believe they need it. I'd again like overnight shipping for my inconvience! They cannot process my order on the 27th of Feb. Until after 3:30 am on that day so my order goes through! My phone no. Is: ###-###-####. Thank youRevdex.com FOR YOUR ASSITANCE!

Business

Response:

To Whom It May Concern,yes we attempted to charged customer three different times but the card was not going through. I will reactivate the order and we will ship out right away. Sincerely,Filomena

Review: My dad ordered four rugs from Aqua Rugs for what he thought was $9.95 each with BOGO free. He was not aware of any shipping costs. He ended the call unsure of whether his order was placed, so he called back a second time to confirm his order. What arrived were eight rugs with no packing slip, invoice or way to return the extra four rugs. We called and were placed on hold repeatedly to try and get a way to return the rugs. When he got his credit card statement, they had charged him $173 for all the rugs. I disputed a portion of the charge with his credit card company. They got someone on the line from Aqua Rugs, however, the gentleman refused to credit my dad, saying the only way he could credit the account is if we returned the rugs. I said we would be happy to return the additional rugs at their costs, since he did not order them. He said no. When the credit card company asked to speak with a supervisor, he said one was not available, but they would listen to the order recordings and get back to us as to whether it was their error. Bottom line, we are now stuck with four extra "premium" rugs (they said my dad not only ordered four additional rugs but he ordered their premium rugs) at an additional cost of $102.

Product_Or_Service: Aqua RugDesired Settlement: DesiredSettlementID: Refund

$70 (the cost of two rugs + the cost to ship them back) for two of the rugs that I still have in my possession.

Business

Response:

To Whom It May Concern,Customers account was reviewed and this order was made on 7/23/2013 and was just filed now. Does customer still have the product brand new ?Sincerely,

Review: The company failed to return shipping and handling money taken out of my bank account for a product that I did not order, therefore the S&H of such items should be returned. We asked for this matter to be resolved three times and did not even get a response. We also gave this company ample time to response.Desired Settlement: Return of our money.

Business

Response:

To Whom It May Concern,

The customer placed this order online and called us to state that they accidentally ordered more quantities than they wanted. Unfortunately, we could not cancel the order because it was already in process for shipment. As a courtesy, I have issued the remaining refund for processing and handling.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, even though they are not telling it like it was.

Had I not made this complaint against this business, I would have never seen the money again. It is too bad they waited until now to finally refund my money.

Thank you for helping bring this matter to an end.

Review: My parents have a[redacted] Health Master Elite Blender I bought for them that is broken. We tired to get parts under warranty and this company requested a credit card for shipping purposes. My father gave them his credit card number to cover shipping cost of 29.99 to ship him a new bender base. The company keeps canceling the order over and over again. We have tried to get warrantied parts for over a year now with no results. We also offered to pay for the parts with no luck. For over one year now my parents have a nice blender sitting on the counter that can not be used. Part can not be bought to fix it, and the warranty seems to be no good. My mother has stomach problems that require her food to be emulsified into a puree. This is just wrong and I thought there were laws against false advertising and not covering warrantied items. This blender worked well for short while but when it broke you can not buy parts anywhere. The warranties are lies and the company does not back there product.Desired Settlement: would be nice if I could get the motor drive coupling to replace the original part or a new motor base like promised they would cover under warranty for the 29.99 shipping charge they requested.

Business

Response:

To Whom It May Concern,Unfortunately I am not able to pull up customer account with general information. I will need an order number or the first 4 and last 4 digits of the card customer placed the order with. I would be gladly to replace order for customer Sincerely,[redacted]

Review: I have called Power Pressure Cooker XL, AKA TriStar, 6 times starting 12/26/15 trying to get my refund of a pressure cooker that I returned. Order [redacted]. I wrote on 2 different pieces of paper that I wanted a refund not a replacement. They received the item 1/7/2016 at 2:30pm signed by [redacted] However when I called 1/17/16 they told me that I was to receive a replacement. I corrected their error and was told that I would be receiving a refund of $129.96 for the cooker and $15.00 for the 3 yr. warranty. Called again on 1/20/16 and had to correct them again about receiving a replacement instead of a refund. Called 1/25/16, spoke with [redacted] #B42 and she told me that I would be getting the refund soon. Spoke with a supervisor, B39, on 2/2/16 and she told me that she was expediting the refund and I would have it in 2 weeks. Called today, 2/17/16, spoke with a supervisor, Sophia, and she said she was sending my info to upper management and that it would be another 7 - 10 days before I receive my refund. I do not believe that I will get my refund and that I will have to call again. All I want is my money.Desired Settlement: I want the company to refund my money immediately. I believe calling 6 times to get my money is excessive. I should not have to wait any longer.

Business

Response:

To WHom it May Concern:A refund of $144.96 had been refunded to your Visa card with the last 4 digits being 3000.thank you

Consumer

Response:

Review: [redacted]

I am rejecting this response because: their message said that the refund "had" been refunded back to my debit card and this message was on Friday. I keep checking my bank account and there is no refund showing up.

Regards,

Consumer

Response:

I received the above refund. Thank you for your help in this matter. Will never do business again with TriStar.

Review: I ordered a Cleartv system and an amplifier in December 2013. When I got attenea it worked. Amplifier did NOT work, so it was shipped back the same day. I got the second amplifier and it did NOT work either!!!!!!!!!The second amplifier was shipped back the same day received also!!!! After 3 telephone calls today, Cleartv.com is telling me they will NOT refund my monies because warranty has expired. I wish to know HOW a warranty can expire when the product is NOT in the customers hands!!! I wish to charge Cleartv.com an additional 5 hours labor at $18/hr. for the pain and aggrevation they have created as well as the 14.99 charged for the amplifier! Grand total $104.99!!!! Send any response via e-mail to: [redacted]Desired Settlement: 5 hours labor in attempt to get refund at $18/hour. Plus original purchase price of $14.99 = $104.99.Warranty cannot be implied without product in hand!!!!!!!!!!!!!!!! So ClearTV.com's warranty is NOT warrantied!!!Reply via e-mail to: [redacted]

Business

Response:

To whom it may concern,

We received the returned product on 2/19/14 the order shipped on 11/1/13 . A refund of $14.99 was placed back on to the mastercard ending in [redacted]. Please allow 3-5 business days to receive the refund.

Thank you,

Consumer

Response:

Clear tv has reimbursed me through my checking account as of today of 2/28/14

Review: Flex Able Hose is selling hoeses which are completely defective and 'choose' to not honor any their guarantee.

I purchased these hoses earlier this year and both sprang a leak within 2 weeks of each other. I contacted this company about this and they emailed me a shipping label to return them which I did. The 2 new ones arrived and they both sprang a leak within less than 2 weeks. I again contacted this company to request a return on my money since obviously there was no product testing prior to marketing, this is based on not just my experience but others who purchased this product. Consequently my money was not returned but another shipping label was sent to me so I returned this last batch of hoses in Oct. and have yet to receive the replacement hoses.Desired Settlement: I'm afraid I have to give up and simply want my money back. Or a compromise: send me about 4 to 6 of these hoses with 'also' the appropriate amount of shipping labels so I can continually return defective ones but always have a supply of workable hoses.

Business

Response:

To whom it may concern,

A refund of $ 69.92 has been refunded back to Mr. [redacted]. The refund was placed back onto Mrs. [redacted] Visa credit card ending in [redacted]. Please allow 3-5 business days to receive the refund.

Thank you,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I placed a order for 1 and when they emailed me the receipt which had 2 on it I called to complain, they said to wait till my order came then call back but they would not refund my money for the product or shipping. The item didn't even work!!!!Desired Settlement: Refund all of my money plus shipping, I will return all of the products in the same shape it was shipped to me.

Business

Response:

To Whom It May Concern,Please return the items to us and once received, we will issue a full refund.

Review: I ordered the Hour Glass Waist trainer on 5/18 and it is now 6/21. Money was took out of my account the same day I ordered this product. It says allow 2-3 weeks for delivery. I have yet to receive the product. I went to the website to check my order status and the invoice is show the item is out of stock. They claim they don't take money from your account until the item has been shipped. I tried sending a e-mail to the address provided on the customer service page, it does not work. I tried calling the number provided , to my surprise it is not a working number. I just want a full refund of my money or the product.Desired Settlement: Either a full refund of my money or the product.

Business

Response:

To whom it may concern,Our Genie Hour Glass is a brand new product to the market.Due to popular demand, we ask that all customers allow a full 4-6 week timeframe for delivery. Should the delivery of the order extend past the 4-6 weektime frame the customer is always notified. The customer is given the option ofwaiting the backorder through, or cancelling the order. No charges are made to an accountuntil an item has actually shipped. We are receiving inventory weekly, and orders arefilled in the order in which they are received. Once the item has been shippedthe customer will receive an email confirmation of the shipment along with trackinginformation. A customer can cancel the order at any time, up until the item hasshipped. If the customer would like to cancel the order they maycontact our customer care center at: 973-287-5191 M- F9am-8pm EST Sat-Sun 9am-5pm EST.We make it a point, to keep our customers informed everystep of the way in regards to a backorder situation. Once again, no charges areapplied to an account until the item actually ships. Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,