Tristar Products

Review: The Fusion Juicer I purchase arrived with severe scratches on it and the base looked as though it has been wiped with a smudged cloth making me question whether it had been previously sold and returned and then re-sold to me as new. When I called customer service I was unable to get satisfaction other than that I should take it to the nearest post office to send it back. When I told them that: the nearest post office was a mile away; that the juicer weighed 17 lbs; we were experiencing a 100 degree heat wave and that I am a senior citizen and that I would prefer for UPS (which had delivered it) come pick it up, I was told that was impossible.

I no longer have faith in this company or this product. I want my money back and for UPS to come pick it up...not an unreasonable request.Desired Settlement: I want my money refunded and for UPS to come pick it up at no cost to me.

Business

Response:

To whom it may concern,

Mrs. [redacted] contacted customer service on 7/19/13 and explained that the Power Juicer she received was scratched. We offered to take money off for her and she refused so we are issuing her a return label. I apologize that she received a scratched Power Juicer and will certainly look into this once we receive the product back. Once we receive the unit back we will issue a full refund.

Thank you,

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I was NEVER offered money to be taken off because of the scratch!!! I was only offered the same mailing label that they are offering now. The issue was that (unlike with Amazon orders) UPS (which was the service used to deliver the appliance) would not be picking it up. I was expected to carry the 17lb box to the post office...which is almost a mile away. I am a senior citizen and this was totally unacceptable to me...especially since we were experiencing a 90-100 degree heat wave at the time.

Before I make a final decision, I'd like to know how much they are considering discounting the item because of the scratch.

Regards,

Business

Response:

To Whom It May Concern,

We can offer a price adjustment of $30 which would make the sale final, or the customer can use the prepaid label to return the juicer and receive a replacement or full refund.

Sincerely,

Review: I ordered the Flex-Able hose from a television commercial. I received the hose and used it for a week and it proved defective. I called to return the hose and was told that I could get my money back. Instead, the company sent another hose. I called again to tell them that was not what I requested. They told me they would take the second hose back but I would have to pay the postage. I told them I was not paying postage on something I did not order. They told me there was nothing they could do.Desired Settlement: I get my money back for their defective product and they pay to return the one I did not order.

Business

Response:

To Whom It May Concern,

I am emailing a prepaid label to ([redacted]) for the customer to return the replacement hoses that she did not want. Please include the order number, [redacted], on the package. Once we receive the return, we will refund the account in full. I apologize for the miscommunication.

Consumer

Response:

I am rejecting this response because: after one week, the business still has not sent via e-mail the postage-paid return label that they promised.

Business

Response:

To whom it may concern,

A return label was requested on 8/7/13. I issued a full refund in the amount of $ 35.93. The refund was placed back onto the visa credit card ending in [redacted]. Please allow 3-5 business days to receive the refund.

Review: I purchaseda Fusion Juicer In June Product was returned July 30,2013,which was returned within the 60 day period To date I have not recieved my full credit. Each time I talk to a different person the answer is different.I was told by a supervisor that if I returned the product I would recieve the Full refund,NOT JUST THE $40.00. I keep getting the run around I am disabled and not in the best of health. The advertisement makes it seem so easy to use, but it is not for the Elderly or Dis abled. They need to be sued for false advertisement!!!Desired Settlement: They need to give me my full credit. Records show that thry received the product back I would like my money back!!!

If they leave th $40.00 credit, they still owe me the$203.00.

Business

Response:

To whom it may concern,

A refund of $203.00 has been placed back onto Mrs. [redacted] Visa credit card ending in [redacted]. Please allow about 3-5 business days to receive the refund.

Review: In October, I purchased The Perfecter. I received a confirmation of same in a 10/24/13 email advising of shipment and according to this email, the price would be $99.99 (with availability to have it charged at $33.33 for 3 payments. I also was charged $11.97 for 2-year warranty and w/ sales tax $9.80, total price would be $121.76. The product advertised a 60-day money back guarantee. A few days before receiving the product on10/29/2013 at 12:46 PM, I had taken a bad fall on a stairway. I outlined this in a Nov. 1st letter enclosed in the return package of The Perfecter and also stated my dissatisfaction that the heating unit didn't properly do what the product advertised it would for my hair. In my letter I requested a full refund of $33.00 plus the $11.97 for warranty and could not affectively use the product and still understood that I had a 60 day return guarantee. Prior to this return date of 11/1/13, I had also checked with AMEX and saw I was charged $47.12 on 10/23. It was the day or two before this 11/1 date, a post card stating the Perfecter now offered a 3 payment of $29.99 (again with 60 day guarantee) . I immediately called the cust. service # back and explained how upset I was that there product advertised now this $10.00 savings as It wasn't even 7 days from the 10/23 AMEX charg. I wanted an adjustment to my $47.12 AMEX charge. The girl on the phone said they could offer a $20.00 final refund which I assumed would come off the total that they had charged mye. This however has not been the case. I understand now that they reduced the $20.00 off the original $121.76 and even though I returned the Perfecter, they are still going to charge my card for the remaining balance. Now, I have no product, being charged a warranty, and what happened to the 60 day return guarantee? I am willing to give up $27.12 off my original American Express card and under no circumstances I feel I should be charged any more. I have tried to go through cust. serv.Desired Settlement: Adjustment of $20.00 to my original first installment charge of $47.12 with NO FUTURE CHARGES FOR ANY INSTALLMENTS. I returned the product with the 60 day guarantee offered and yet I have no product and they still want to charge me because they said I accepted the $20.00 offering even though I was of the opinion that they meant adjustment of $47.12 originally charged. Let's not forget, I also paid $11.97 plus taxes so I feel they are still ahead.

Business

Response:

to whom it may concern,

Mrs. [redacted] account is waiting on authorization as we received it back when the next payment was due to be charged. I have sent an e-mail to our accounting department to have this cleared and have Mrs. [redacted] refunded for the product. Please allow 3-5 business day to receive the refund back on to the American Express ending in [redacted].

Review: Company advertised that the price of the service item was less than $60 but charged my credit car $146.82

Products was advertised as $29 plus a second package free. Then purchased two more items at $19 + one free. So I ordered a total of 4 items and expected the charge to be approximately $60.Desired Settlement: Refund of difference

Business

Response:

To whom it may concern,

This account is from November of 2013. Mr. Long account total is $146.82 he had ordered several product. He is able to access his account by visiting [redacted] . I have also sent a copy of the invoice.

Thank you,

Review: I ordered 2 antennas from Clear TV. Upon receiving the antennas I hooked one up to a tv in the house. What I discovered was that my outside antenna was far superior to the clear tv antenna. When I called there number (###-###-#### ) to seek a refund they hung up the phone twice. I am very disappointed in there product. Any help with this problem would be greatly appreciated. Desired Settlement: A full refund of $75.91 that they received on April 17, 2014.

Business

Response:

To whom it may concern,All of our phone calls are recorded I will certainly address this. I have issued a full refund in the amount of $ 75.91 back onto Mr. [redacted] Master card ending in 4015. Please allow 3-5 business days to receive the refund. ?

Consumer

Response:

I am rejecting this response because:The response I recieved would work if they did what they said they would do. As of today I have not recieved the refund on my card.

Review: Two power cooker pot destroyed because of recipe from vendors cook book recipe. The Teflon coating inside and outside has come off on second use of this equipment . Contacted vendor January 16 2015 11:50 am, spoke with [redacted] ID # ** which had to go according to rules of reselling me new pots at $29.99 ea. being irate at the resolution being only to make additional purchase asked for her supervisor [redacted] ID # [redacted], followed same course. I made a mistake and thought we paid seven hundred dollars, where we actually paid $159:00 x2, not to mention shipping handling and taxes. [redacted] had no other supervisor to speak with over this matter, so I did tell her I would be contacting you.Their infomercial was very convincing that we would use these pressure cookers for years to come, we normally do not purchase products this way, sight unseen( hands on purchases ). We have the old style pressure cookers in the cabinet we have had for 30+ Yrs. the power cooker is very versatile and does all the thing we usually do in a number of other pots. We don't want something for nothing, just what we were lead to believe we purchased. A simple resolution for us would be to replace the inner pots, since we have had them just over the 6 month warranty period Tristar Prducts, Inc. will honor a warranty.Desired Settlement: The new inner pots requested, (not at a full price replacement )

Business

Response:

To Whom It May Concern,Customers account was reviewed and it shows customer does not have extra warranty. For the inconvenience I will go ahead and replace the inner pot right away. Customer will recieve the inner pot in 7-10 days.

Review: I ordered a Pressure Cooker XL on January 17, 2015. My credit card has been charged but I still do not have the product. I have made several phone calls but can't seem to get anyone on the line.Desired Settlement: I would like to have the product or a refund immediately. Three months is definitely too long for services.

Business

Response:

To Whom it may Concern;The package was shipped out on 3/3/15 FEDEX SMART POST...tracking information is [redacted] Looking over the customer's account the customer never called into our customer service department centers.

Consumer

Response:

I am rejecting this response because: I have made several calls only to receive an automated message. No one to actually talk to. I have NOT received my package! I have been charged but no product.

Business

Response:

To Whom it May Concern:I will go ahead and file a claim for our missing product. A refund of $159.95 was refunded back to the cc that we have on file (discover).

Review: I bought the item and nobody told me that I would not be n getting back my full refund...I literally had the items for 2 days and sent them back. Before I even received them when I found out they were out of stock (it took them a month to send me the items) I called to cancel it and was told that I wouldn't have to wait much longer they were back in stock. I paid to ship it back to them I don't see why they get to keep my shipping and handling fee.Desired Settlement: I would like to receive my full refund.

Business

Response:

To whom it may concern,As advertised, on website and commercial, the 60 day money back guarantee is less shipping.After review of the order we found this order was placed on our website which informs customers of the 60 day money back guarantee less shipping. Please see below for a copy taken directly from our website:60-DAY MONEY BACK GUARANTEEIf for any reason you are not satisfied with your [redacted] order, simply return your entire product within 60 days directly to us at the address listed below. Following the receipt of a properly returned complete product, we will refund the full purchase price, less processing and handling. Please include proof of purchase and your mailing address. Tristar Products Inc., [redacted]Thank you[redacted]

Consumer

Response:

Review: [redacted]I did not understand the message and like I said I called to cancel and was talked into waiting for the item.if I knew I wasn't getting all my money back I would have never ordered it.

I am rejecting this response because:

Regards,

Review: I ordered a pressure cooker XL (I paid the shipping and handling $29.99) and had it a couple months before I tried to use it. It didn't work at all. I boxed it back up and sent it back but I had to pay for sending it back, $24.89. Now they are telling me I have to pay another 24.99 for them to send me a new one. It's not my fault that it didn't work and I don't think I should have to pay the S&H to send it back (24.89)and then recieve a new one ($24.99). I've already paid $29.99 for S$H.

The reason I waited so long to use it, is becasue I'm an 83 year old woman who lives with my daughter. We have no need of something that large but all my kids and grandkids were coming in for vacation and it would have been great to have for the whole family. I planned on giving it to my granddaughter as a gift when they left.Desired Settlement: A new presssure cooker that works and a refund of $24.89 for having to pay to ship the broke one back to them.

Business

Response:

To whom it may concern,After review of the order we found the customer contacted customer care stating she sent back the unit following warranty instructions, however, she DID NOT included the required warranty fee of $24.99 with the unit. To date we still have not received the unit back in our facility. No items can be replaced until the unit has arrived in our facility. A ONE TIME courtesy replacement will be issued once the unit arrives back to our warehouse. In the future, any warranty repair needed on this unit will require a check of $24.99 to be included.Thank youFilomena

Review: ON/ABOUT 2/25/13, I PURCHASED "FLEX-ABLE HOSE 50 FOOT BUY 1 GET 1". THE PRODUCT WAS SUBSEQUENTLY DELIVERED TO ME AND I HAVE USED THE PRODUCT APPROXIMATELY 4 TIMES...NO MORE THAN THAT. YESTERDAY WAS THE FOURTH TIME AND THE HOSE DEVELOPED A LEAK. I CONTACTED THE COMPANY AND THEY SAID THERE WAS ONLY A 60 DAY GUARANTEE ON THE PRODUCT.

HOWEVER, THEY ADVERTISE THAT "FLEX-ABLE HOSE IS COMMITTED TO PROVIDING THE BEST PRODUCTS AND FRIENDLIEST CUSTOMER SERVICE." TO ME, THE PRODUCT IS DEFECTIVE AND BORDERS ON FALSE ADVERTISING. IT IS NOT A "BEST PRODUCT. " THIS COMPANY DOES A LOT OF ADVERTISING AND MAKES QUITE A BIT OF MONEY. THEIR SOLUTION FOR ME WAS TO PURCHASE ANOTHER HOSE.

I INFORMED THEM THAT THE THE BEST SOLUTION FOR ME WAS TO CONTACT THE Revdex.com AND THRU THEM TO LET OTHERS KNOW THIS COMPANY PROVIDES AN INFERIOR/DEFECTIVE PRODUCT. IT APPEARS THAT I AM NOT ALONE IN MY COMPLAINT AGAINST TRI-STAR PRODUCTS. THERE HAVE BEEN OVER 800 COMPLAINTS FILED AGAINST THEM

TO CONTINUE TO SELL INFERIOR PRODUCTS IS WRONG AND THEY SHOULD BE HELD ACCOUNTABLE.

THANK YOU FOR YOUR ASSISTANCE IN THIS MATTER.Desired Settlement: AS STATED ABOVE.

Business

Response:

To whom it may concern,

I have issued a refund in the amount of $ 47.93 back onto Mr. [redacted] Visa credit card ending in [redacted]. Please allow about 3-5 business days to receive the refund.

Thank you,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered Comfi Heels back in January 2014 and have yet to receive the product. I have contacted customer service several times and each time was told that it would be another two weeks; that the product was back ordered, which was not the case. A couple weeks ago I spoke with manager[redacted] #[redacted] and she told me that the product was on the way. I called today to check up on the order and again was told that the item is still on back order by supervisor [redacted] #*. I am just frustrated by the run around I am getting from this company, I can no longer find the website I ordered this product from and a man on the phone could not give me it either. I have been sent 2 post cards saying I would receive the product within 30 day, which has proved to be false. I feel the site should have notified me at time of placing order that this item was on back order as do other companies.Desired Settlement: I want to have my products delivered to me.

Business

Response:

To Whom It May Concern,

Unfortunately, this customer's order has been canceled due to the product being on heavy back order from the manufacturer. The purchase price was a temporary authorization on the customer's account and the customer has not been charged as the order never shipped. I apologize for any inconvenience.

Sincerely,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.

Regards,

Review: clear tv does not tell you that if you send it back they don't give you the credit for the postage and they don't advetise all the things that they charge you for and they don't let you cancel the order even if you call back before they send out the order so they owe me $15.98 for postage and handling. they tell you to send it back but they don't tell you that you have to pay the postage for returning it.Desired Settlement: #$15.98 refunded

Business

Response:

To Whom It May Concern,

All of our advertisements clearly state that returns for refunds are less processing and handling, whether the advertisement is in media or in print. This customer was refunded in full for $75.91 on 7/10/14.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I purchased a Montel Williams living well Health master and it does not work any longer. It has a life time warranty on the motor and I need a replacement. I have called all the telephone numbers ###-###-####, ###-###-####, ###-###-####, ###-###-#### to no avail. I have also gone on the website www.myhealthmaster.com with no luck there either. I would appreciate any help you can provide.Desired Settlement: Replacement of the Health Master which has a life time replacement on the motor.

Business

Response:

To Whom It May Concern,Customers account was reviewed out of good faith we will send customer a brand new health master elite. Customer will receive unit in 7-10 days.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: I recently ordered the health master and within three months The motor burned out. I call to replace the unit because I was told I have a lifetime warranty on this product, They tell me they no longer issue parts or have this machine in stock. Also that Montel is no longer with this company. I am very dissatisfied with this company for making promises then bailing out. What can I do in this matter. They still have all my information from purchase date in their data base.Desired Settlement: Replacement or refund

Business

Response:

To whom it may concern,At this time the Healthmaster Line has been discontinued. As a one time courtesy and out of good faith we will issue out a replacement base for the customer. Going forward, the parts available on the unit will be held until the items have been deleted in inventory. Please allow 2-3 weeks for delivery of the new base.Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: My mother purchased four flex-able hoses from this company November 29, 2012. They arrived in mid December 2012. The following spring when she went to use them 2 of the hoses would not retract like the other two. My mother called the company and they did not answer, nor did they have an answering machine on which to leave a message. My mother then called Discover. Discover proceeded to call a different number, got the customer service entity on the phone for my mother, and then left the call. Customer service told her that if she had contacted them within 60 days they would have sent out new ones. As it was over 60 days they will do nothing for her. Really? She should have gone out in December/January in Chicago to test 4 hoses in the middle of winter? Does this seem logical? How about honoring their warrantee 60 days from the end of winter? My mother is 74 years old and a bit frail. She tries to do what she can, but checking hoses in the middle of winter isn't going to be one of them. Unfortunately my mother was born in a time where companies stood by their products. It never occurred to her that these hoses would not perform as advertised, and that the company would give her no help at all.Desired Settlement: Send 2 hoses that do work as advertised.

Business

Response:

To Whom It May Concern,

Our replacement and refund time frame is 60 days from when the order was received. Although it is well past that period, we understand hoses cannot be used during the winter; therefore, we will be more than happy to replace the hoses for you. Can you please provide me with the order number as I was not able to locate an account with the contact information provided.

Sincerely,

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Im sorry I made a mistake the address that you will find it under is [redacted]

Regards,

Business

Response:

To whom it may concern,

Thank you for that information I was able to locate Mrs. [redacted]s account. I was able to I have issued replacements unit to be shipped out to Mrs. Traynere. Please allow 10-15 business days to receive the replacement units.

Thank you,

Review: I ordered a replacement blade for my Jack LaLanne juicer. I paid $19.99 on my credit card. The blade arrived but didn't fit my machine. I them and reported this. They then told me

they would send another blade and I charged $9.99 on my credit card. That amount was incorrect. They sent me another blade that also didn't fit. I called them again to tell them

and they said they would send a third blade. It came and it didn't fit either. I returned all blades, and told them I wanted a refund for both the $9.99 and $19.99. They said they

would credit my account for $30.00. That was two months ago. I still don't have the credit.Desired Settlement: Credit my account for the amounts I paid.

Business

Response:

To Whom It May Concern,

The customer was refunded the original $19.99 on 7/26. I have issued the remaining refund of $9.99 today.

Sincerely,

Review: When I heard the commercial on TV on the Flaxible Hose I thought right away that that would be perfect for a disabled person. They showed how easy it was to handle, how light it was and how little storage space it takes. The offer was buy 1 and get one free just pay additional postage. Not knowing how long this offer would last I placed an order right away even though it was in the month of November and we live in Montana.

As soon as weather permitted in May, I started to use them. Not being so strong I had help to attach it real tight to the outside water spout. There was no information anywhere about not leaving it out in the sun. Using it about every day I just couldn’t disconnect it myself so I had to leave them there, one in the front of the house and the other in the back garden.

After a while the hoses were like perforated, water spouted out of several tiny holes. I called the company and they were very nice about it, they sent me return label and after I returned the hoses I received new ones without a single word said.

Before I started to use these new hoses, I heard from other people that these hoses are not so practical and easy to handle after all. They should not be left out in the sun! What garden does not have sunny days? Some information was clearly left out here.

The commercial says it is “designed like a fire hose for strength”. They should have added: but not strong enough to withstand the sun.

When I called to ask for the money back because the hoses cannot be left out in the sun, my request was denied. Then I was told that these hoses should not be left out in the sun because they are delicate!!!!

I don’t think I should incur any costs as I was misled to buy this product. I request full refund including postage, $59.93 and a return postage paid label.Desired Settlement: Refund of total amount paid $59.93 including P&H and and a return postage paid label.

Business

Response:

To Whom It May Concern,

I was able to locate the customer's account. The order was placed in October of 2012. Unfortunately this is almost a year ago and significantly past our 60 day return period. We understand the hoses could not be used until the warmer months. We also replaced and provided a label to return with no difficulties in May although the customer was past the period as well. If the customer would have called us shortly thereafter to return for a refund, we could have tried helping her, but she did not call us again until the middle of August. As a courtesy, the most I can do is allow the customer to return the hoses back for a refund of the merchandise cost being $39.95, but we do not cover return shipping.

Sincerely,

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Clearly the seller must have rules to follow and those rules should include giving the buyer complete information about the product.

A complete information is needed for the buyer to make a decision if the product meets all the needs of the buyer.

If the seller fails to give complete product information then he will have to be prepared to refund the whole amount including P&H.

The buyer should not incur any costs because of the seller’s negligence.

Consequently I insist on a complete refund of $59.93.

[redacted]

Regards,

Business

Response:

To whom it may concern,

I have issued a full refund in the amount of $59.93 The refund was placed back onto the Visa credit card ending in [redacted]. Please allow 3-5 business days to receive the refund.

Thank you,

Review: I ordered the perfecter from the info mercial. They did not enclose that they were signing me up for auto delivery. The item had a 60 day return policy. They sent it to the wrong address so I received it in July. I sent it back September 4th they were to receive it on September 10 th I called the tracking # and they received it sept 14,2013. I have called numourus times and they have told me it would be back in my account within 3-5 business days. Never showed up. I called this morning and This person informed me that when they gave me credit of 20.00 for the lotion that I did not sign up for it made the sale final. She told me that she would forward it to her supervisor to refund me 79.99. I sent the lotion back with the item. I honored the 60 day trial and had it back within the 60 days.Desired Settlement: I paid 117.97 I did not agree to the auto ship lotion nor did I open or use it. So I am looking for a refund to my debit card for the amount of 117.97 minus the shipping and handling which is 99.99.

Business

Response:

To whom it may concern,

We received the returned product. A refund of $20.00 was already issued on 8/12/13. I refunded the remaining balance of $97.97 Both refunds were placed back onto the Visa credit card ending in [redacted] Please allow about 3-5 business days to receive the refund.

Review: I placed my order for the power pressure cooker [redacted] online on April 26th with Tristar Products. After placing the order I received an email saying allow 2 to 3 weeks to ship. I called Wednesday May 21st and was told it would ship next Tuesday. Well here it is June 2nd and still haven't received my cooker. I called again today and said it was on back order and will ship out in the next 7 to 10 business days. How now is it on back order? Wouldn't I have been told it was on back order when I first placed the order? I have read a lot of complaints from customers that have had or are experiencing the same issues that I am with this company. Most customers ended up cancelling their order because they never received the product they ordered. Only if I would have read those complaints before I placed my order.Desired Settlement: I want the power pressure cooker [redacted] I ordered, along with the recipe books, chopper and warranty I purchased.

Business

Response:

We are in backorder of the Power Cooker [redacted] Although we did 3 things to satisfy the customer. 1) We removed the P&H fee of $29.99. 2) We removed the 6 Year Warranty fee of $30. 3) We placed the order under expedite, once we receive the item in stock, the customer will be one of the first people to receive it. The order is now only $104.94 - thank you.