Tristar Products

Review: On 9.5.15 my wife spoke to a representative of Tristar regarding her interest in purchasing their pressure cooker. In that conversation, she asked if in the event of returning the product would she incur a delivery expense. The representative said "No" with no qualifiers attached.We have been trying to return the product and have been told we must pay for return postage.Desired Settlement: Since they record all their calls, they have access to that conversation and should honor what their representative said, and they should properly send the appropriate Return Authorization form to cover the cost of return postage.

Business

Response:

To whom it may concern,We have issued a pre paid label to be emailed to the customer. Once the product has been received back to our facility a refund for the purchase price will be added to the account. Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a power pressure cooker XL in December the power cooker failed in January I called them in February to get a replacement because the manufacturer's limited warranty states that it can be replaced within 60 days of purchase the company that I called on the fifth said that it does not because I did not purchase it directly from them I purchased the power pressure cooker XL through the Fingerhut catalog but the warranty does not state that it has to be honored if its purchase to them directly it just says that it has a limited 60 day warranty at time of purchase and they will not honor this they say that there is nothing that they can do for me.Desired Settlement: I just want a replacement power pressure cooker XL that is all I want for them to honor their warranty of 60 days after the date of purchase.

Business

Response:

To Whom It May Concern,The company will replace unit for customer right away. Customer will receive new unit in 7-10 days.

Consumer

Response:

The issue with Tristar Productions INC. Has been corrected by the customer service department and another product has been mailed to me in replace of the defective one that will be returned back to Tristar Productions INC.

Review: I ordered jeans on Jan.5 2015. They cashed my check on Jan. 6 2015 actually wrote check on the 4th dated for the 5th mailed on the 4th. They cleared my check on 1-6-2015.I called about my order 2wks ago was told would be arriving in a few weeks by [redacted]. I called this morning Ph#[redacted] was told if I wanted to talk to a rep. call [redacted] was told to take a survey to win a free trip to the Carribean. right away started asking me questions(was I under65 or over65) I didn't answer asked again I didn't answer the second time and they cut me off.Desired Settlement: my order or my money back. 2 months is too long to wait for an order total price $24.98

Business

Response:

To Whom It May Concern,Customers account was reviewed and the package has shipped on 3/11/2015. The package was delivered on 3/13/2015. The [redacted] tracking number is [redacted].Sincerely,[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered a [redacted] Cooker last year and received it on or about May 28, 2014. The limited warranty was for 12 months. The warranty expired on or after May 28, 2015. My cooker went bad on July 21, 2015. I'm aware that I'm not

eligible for a replacement but at least there should be a repair facility that could repair it at my expense. I feel that there may have been other customers that was still in the warranty period that returned a defected cooker for repair or replacement

I'm very much pleased with this product and would like to continue the usage of it for many month ahead.Desired Settlement: Return the cooker at my expense for shipment both way and repair cost.

Business

Response:

To whom it may concern,Please see below for a copy of warranty instructions provided with all units. The instructions can be located in the back of the owner's manual:Procedure for Warranty Repairs or Replacement If warranty service is necessary, the original purchaser must pack the product securely and send it postage paid with a description of the defect, proof of purchase, and a check or money order for $24.99 to cover return postage and handling to the following address: Tristar products Inc., [redacted] Thank you[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I read warranty paragraph and agree with the content. My concern is for customers like myself, that have a cooker have no means to getting repaired, that's out of the 12 months warranty. What happens to an unserviceable cooker that's returned by a customer who's warranty has not expired? In short I'm willing to pay for repair and shipping charges as mentioned in my initial complaint.

Regards,

Business

Response:

To whom it may concern,Warranty procedures apply to any customer for the power pressure cooker for as long as the unit is still in production and being actively sold.Please see below for a copy of warranty instructions provided with all units. The instructions can be located in the back of the owner's manual:Procedure for Warranty Repairs or Replacement If warranty service is necessary, the original purchaser must pack the product securely and send it postage paid with a description of the defect, proof of purchase, and a check or money order for $24.99 to cover return postage and handling to the following address: Tristar products Inc., [redacted] 06495. Thank you[redacted]

Review: I shared the purchase of two "Flex-Able Hoses" with a friend, with us each paying for and getting one hose. After using the hose twice, the seams split, causing the hose to no longer work. I contacted the company the week of 06/24/13 to request a replacement. I was given a return authorization number and told that I should receive an email with shipping label and further details. I was then asked to purchase other products. When the email did not arrive, I again contacted the company (week of 07/01/13). I was informed that I should never have been told that I could get a replacement product, and that the customer service rep was disciplined accordingly for telling me so. The reason I could not have a replacement is because the hose was purchased more than 60 days prior and now outside warranty. While the hose was completed sealed in its shipping package, it did not arrive to me with warranty information. I explained that I had not been using it for more than 60 days. I also asked to speak to a supervisor. I was put on hold for more than 20 minutes; once I was asked if I wanted to continue to hold. I never had the opportunity to speak to the supervisor. The rep said that the supervisor was busy, but if I wanted to spend $9.99 I could have another hose. The phone call was then disconnected.Desired Settlement: After wasting more than 45 minutes on two calls, and reading further about the lack of quality on this item via the Revdex.com site, I am no longer interested in a replacement Flex-Able Hose. I respectfully ask for help in arranging for a refund.

I have the defective product and all shipping materials and will gladly send it back to the company.

Thank you.

Business

Response:

To Whom it May Concern,

I apologize for the issue you are having. The account is in fact past its 60 day return period, but we will make an exception. Please return the hoses to us and once they are received we will issue a refund.

Sincerely,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Please provide shipping address and return authorization number for accurate processing and tracking.

Thank you.

Regards,

Review: I order the black genie hourglass on 4/17/2015. The website says shipping is 4-6 weeks. It told me to wait 24 hours to check the tracking the price 19.99+7.99 for shipping. The next day I track the package. It said it was out of stock. So I called customer service. The man said they were out of stock and that it would take one week to get shipment in. so I called the next week and they still are out of stock. so I asked if they had the nude color in stock. He said yes. So I ask can I just switch to that one. I was told they couldnt do that. So I asked you cant or you wont and he said wont so I asked to speak to a supervisor. She apologized and told me she would expedite the shipping. And that I would get 5/28. I called to see if they had sent it. And they still have not sent it they just keep telling me two more weeks. I have been waiting for this product and I keep being told different shipment dates. I have recording on my phone for every call. Two supervisors were rude and hung up on me. It is now 6/14/2015 and I have not recieve my package. They are saying I will get it 7/8/2015. Im worried that it might be a scam and they have my card information. I was gonna wait to report this but today I was on the chat with customer service and was told 7/8 when two weeks ago I received a post card from them saying it would ship 6/28. Do not order from this company they are the worst. The only reason I dont cancel is because they dont sell this product in stores and the other websites are expensive. The most they offer for the waiting is giving me back the shipping but not the whole amount 7.50. But once they ship it.....when ever that is. How can u be out of a product for almost three months but still advertise the commercial on tv.Desired Settlement: I would like my purchase. And for the company not to lye to their customers. Better customer service

Business

Response:

to whom it may concern,The Genie Hour glass is a brand new product and we ask that all customers allow a full 4-6 weeks for delivery. Should the item take longer than the 6 week time frame the customer is notified, just as this customer stated she was when receiving our delayed shipment post card. This post card allows the customer the option of either waiting the backorder through, or cancelling the order. Should the customer choose to cancel no refund needed to applied to the account as we do not charge an item until it ships from our facility. Should the customer wait the backorder through, the order is charged at the time of shipping and the customer is sent an email confirmation containing their tracking number. We are working hard on fulfilling every order in the order in which they are received. Due to the overwhelming popularity of this item, we are not able to provide an exact date of shipment. We expect to have all orders filled shortly.This customer will have the option of waiting the backorder through or cancelling the order up until the order prepares for shipping.Once again, no charge will be made to the account until the item actually shipsThank youFilomena

Consumer

Response:

I am rejecting this response because: I was promise a couple of times shipment date and that card that I receive wasn't sent until this month so you are incorrect about letting customers know 6 weeks because I had to call to find out that tall didn't have the product. I have recorded calls on my phone that has your reps promising me the product on a day and when I call I'm told something different. Not once did anyone contact me but that one post card that even says the 6/24. It's sad because this company could careless about there customers because they rush you off the phone when call and they r very rude. If you knew the product is in high demand then stop showing the commercial to disappoint more customers. I found a review online that says that this company has a terrible shipment time. I wish I would known that before I order. I even wrote Tristar personally and no one even wrote me back. I am being told that I will get my shipment 7/8 but I have a feeling when that day comes they are still not gonna have any. When they had the nude I was told that they wasn't gonna send me that. So they had some in stock that they just choose not to sell. So this company is clearly lying to cover. I wish I could play the phone recordings because they have been lying since I place my order and like I said the only reason I don't want to cancel is because they don't sell them in stores. I just want what I order it should not take three month for something that Yale had in stock but refuse to sell. It's the same product just a different color.

Regards,

Shanae Albea

Business

Response:

To whom it may concern,We apologize for the inconvenience, however, we must reiterate our previous response. We DO NOT CHARGE AN ACCOUNT UNTIL AN ITEM ACTUALLY SHIPS. The rejection response confirms that our customers are notified if the order will extend past the 6 week time frame, it also confirms that the customer has the right to cancel the order or wait the backorder through. The customers rejection states that they DO NOT want to cancel the order. With that option being chosen, the customer's order will now remain on the order list and will be shipped out, as inventory allows and in the order in which is was received. Our Genie Hour Glass is a brand new product to the market.Due to popular demand, we ask that all customers allow a full 4-6 week timeframe for delivery. Should the delivery of the order extend past the 4-6 weektime frame the customer is always notified. The customer is given the option ofwaiting the backorder through, or cancelling the order. No charges are made toan account until an item has actually shipped. We are receiving inventoryweekly, and orders are filled in the order in which they are received. Once theitem has been shipped the customer will receive an email confirmation of theshipment along with tracking information. A customer can cancel the order atany time, up until the item has shipped. If the customer would like to cancel the order they maycontact our customer care center at: [redacted]

9am-8pm EST Sat-Sun 9am-5pm EST.We make it a point, to keep our customers informed everystep of the way in regards to a backorder situation. Once again, no charges areapplied to an account until the item actually ships. Thank you

Review: I order the Genie slim jeggings exaclty one month ago today and still have not received them. So I decided to call customer service and my order has still not been shipped. The customer service representative told me that the order is on back order and they do not know when they will be coming in. I am furious because when ordering they do not tell you they are on back order. I can watch any channel on t.v. and see a commercial for them advertising the slim jeggings but they have them all back order that is ridiculous.Desired Settlement: I just want my items this is crazy that I have to wait months for my order it seems like they ate scaming people and not giving them the things they ordered.

Business

Response:

To Whom It May Concern,Customer place order on 12/2/2015 and unfortunately we haven’t been able to ship out the package due to a high demand. We are experiencing a back order, I will go ahead and expedite order at no charge. We have not charge customer as of today, we can only charge customer once the product leaves our warehouse. What the customer saw when placing an order was a preauthorization to verify the info given to us.Sincerely,[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. As long as I am given what I ordered with out any more issues.

Regards,

Review: I ordered this product back in November, I checked order status first week in December it said product was on back order. I called and was told I should have product by Christmas. Check again on product the second week and still said that product was on back order I called again was told that product should be in soon, I told them these were Christmas gifts and was told that they would be here on time. I called this morning after checking status to find product temporarily out of stock, was told that I should receive product by the 9th. They got their money in November.Desired Settlement: I should get at least product and refund for shipping and handling.

Business

Response:

To Whom It May Concern,I went ahead and took off the shipping for customer as requested. We have not charge customer as of today, we charge once the product leaves our warehouse. We attempted to ship the package but the card we have on file did not go though. We will try one more time on 1/12/15 for the amount of 12.99.Sincerely, [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. But my card shows money was taken and none was refunded.

Regards,

Review: In mid October, I received a power pressure cooker in the mail that I did not order. The order showed that it was charged to a VISA credit card that I have never possessed. I called ###-###-#### to get authorization to return the item. When I took the box to the post office I was told that I had to pay the postage. I called Power Pressure cooker again to tell them to either pay the postage or I was keeping the item. The CSR told me he was sending me and email that I would receive within the hour with a label to take care of the postage. After waiting a week and not getting an email I called again and spoke to a supervisor who told me the same thing, except I had the label within the hour. I took the package unopened--I did not ever open the package--to the post office. The post office accepted the package. I assumed that this case was closed, until I reviewed my bank statement for this month and saw withdrawal from my account for the power pressure cooker. On further checking my bank statement for the previous month I noticed a withdrawal also. I called to tell them that I had returned the cooker and wanted my money back. They told me that they had not received the cooker and it sometimes takes 3-4 weeks. I do not believe that it takes that long for the US mail to get the package to them from Kansas. I was also told they would email me when the package was received and they would notify me by email in3-4 days and would send a refund at that time. I told them that was unacceptable. I was told that was all they could do at this time. Order information

Confirmation #: [redacted]

Order #: [redacted]

Order Date: 09/08/14Desired Settlement: #1. I would like to know who placed this order? How did they get this order? How did they get access to my checking account. to make withdrawals? Who authorized the withdrawals? In general I would like to know all the specifics about the placement of this order, that I did not make nor did my wife.

#2. I want to stop their third planned withdrawal from my checking account.

#3 I want immediate reimbursement of the funds taken from my checking account.

#4 I want no further contact from this company, following my complete satisfaction in the resolution of this matter.

Business

Response:

To Whom It May Concern,Account was reviewed, we have not received package back in our warehouse. Out of good faith I will refund customer in full. Customer will receive refund in 2-3 business days.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

This morning I received an email notice that they had received the pressure cooker and that a refund would be made in 5-7 business days.

Review: I order these paints , I am a big person and ordered 2X that is to fit 18-22 paints. that is my size . well I got them and my 12 year old granddaughter who is a size 12 could not get them on. she got them on but would not fit right in the crouch and I had to help her get them on . any way they over charged me also when I called they said they would put 10.00 back in my account I haven,t tried the paints on yet so said ok ,but they put 7.50 back is all. called again they said it was coming the 2.50 but haven't seen it. I feel they have misrepresented them self and did not get what I thought I was getting I ask for my money back they said it was to late ; Bottom line I cant ware these and want my money backDesired Settlement: This business need to advertize in a better way and not rip off people

Business

Response:

To Whom It May Concern,Customers account was reviewed and we have refunded customer $10.00 that was promised. It was in 2 separate transactions, but it came to a total of $10. Customer has 60 day money back guaranteed if customer wants to return she can send it back and we will refund customer account in full. I will also email customer a prepaid label to send it back to us at no cost.

Consumer

Response:

I purchased 3 pairs of leggings and they are size 1x supposed to fit size 18-22 but my 12 year old granddaughter who I was going to give them to could not even get them on and she is size 11. I did call before my granddaughter tried them on they said they would return $10..00 they returned $2.50 on 3-31-15 so I called them and on another transaction they gave me $7.50 back for a total of $10.00 well when Madison tried them on she could not get them on comfortable( to small that when I called them and they refused to help me out .They were advertised at 29.99 and they promised for 3.00 more I could upgrade so I did that and I dont know how my bill go t

Review: We have ordered 3 power pressure cookers one at 99.99 plus 29.99 and two at 129.99 plus 29.99. All three cookers were identical. I have tried on three different occasions to find out why. I can never co!pletly understand the people whit whom I spoke. Saturday when I spoke with someone they told me I could call back on Monday and speak to an English speaking person. When I just called I was refused a transfer. I could not even understand her I'd number due to the strong accent.

I feel as a customer I deserve to have my questions answered clear

Y and correctly on one phone call. I have received different answers (at least I think so) from each person with whom I have spoken. Each phone call begins with having to have their I'd numbers repeated several times. In addition they offer a 50.00Walmart gift card which was never received.Desired Settlement: I would like a clear explimnation of why they are all three exactly the same even though they are not priced the same. I would like vthe promised gift card. I would also like to know where my return lable is. I would like the option of a FULL refund including prossesing and shipping on the third unused cooker if the explanation is not satisfactory.

Business

Response:

To Whom it May Concern:The Power Cooker Pro unit is more then the Power Cooker XL unit. I have emailed a RMA letter to the email we have on file ([redacted]). Please send the unit back and a refund will be issued to the cc that we have on file.

Consumer

Response:

I am rejecting this response because:

I have not received the label to send it back and I want to make sure every penny is returned including the shipping.

Business

Response:

To whom it may concern,3 orders were placed with us for the Power Pressure Cooker:8/25/2014 -Power pressure xl $129.983/12/2014- Customer purchased the upgraded model with bonus- Power Pressure Cooker PRO with free chopper $159.953/22/15- Customer purchased the upgraded model with bonus- Power Pressure Cooker PRO with free chopper $159.95The difference in price is due to the upgrade being chosen by the customer. The customer did contact us until 3/22/15 and on 4/4/15, well out of her 60 day return policy. Our agents went above and beyond, but providing a pre paid return label, well outside our 60 day money back guarantee time frame. Pre paid labels were issued on 2 seperate occassions, one on 3/22/15 and another on 4/16/2015 to the email address on file [redacted].

Consumer

Response:

I am rejecting this response because:I have not received the return postage via mail I do NOT have access to a printer. I contacted the company the day we received the third cooker.

Business

Response:

To whom it may concern,We have made every attempt to satisfy this customer, above and our corporate policy. This order was placed via our website, done by the customer, and entered into a live shopping cart. No one from our company accesses online shopping carts once an order has been placed. All upgrades need to be accepted or denied by a customer while placing their order online. Review of this order shows this customer did in fact choose the upgraded Power Pressure Cooker and that resulted in a difference in price. The customer contacted our customer care center and was provided with quality service by our agent breaking company policy to assist the customer with a pre paid return label outside her 60 day return period. A second return label was issued once again at a later date. Notification from the Revdex.com stated that this complaint was resolved, customer was satisfied with resolution, and the compliant was closed. Now the customer is stating she does not have a printer to use the pre paid labels that we provided as promised. On an added note, we are once again breaking policy by responding to a complaint filed by a person other than the actual customer that purchased the item. Audrey Davis is listed as the ship to person on the order, not the bill to person on the account.We are providing one last pre paid return label via the USPS to the address listed on file. This label will arrive in a white envelope with the Tristar Products name on it. Once the product has been returned to our a facility the refund process will begin.

Review: Tristar/Genie Bra agreed to refund one of my shipping charges and has not held up its end of the bargain on complaint #[redacted]Desired Settlement: I would like my shipping charges refunded

Business

Response:

To Whom It May Concern,The refund for one shipping cost is being processed. Please allow 2-3 business days.Sincerely,[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. Regards, [redacted]

Review: I ordered the Power Pressure Cooker XL from this company on January 12, 2015. I've checked my order status periodically since that date and the order status says "Out of stock. Please wait 2-3 weeks" I have emailed and called with no response. It has been 1 month since I place the order. The company withdrew funds from my account. I still have not received my product. I requested to cancel my order and have the money returned - no response.Desired Settlement: I either want my product delivered no later than next week, or I want all money returned and no further withdrawals from my bank account.

Business

Response:

To Whom It May Concern,Customers account was reviewed and unfortunately the order is on a back order due to the high demand. We advise all of our customers to please allow 4-6 weeks to receive product. The product is very popular right now and there are a lot of orders being process. We do not charge customer until the product ships out, customer might of seen a preauthorization to verify if is a valid account. For the inconvenience I will go ahead and expedite the order and we will ship the product right away. Sincerely,[redacted]

Review: I used it for only 5/day's. The 5th time it started smoking & throwing black powder debris. Shut it off & waited a few min. Turned it back on & the same thing happened. Call the Company & they said this unit does this, but only said I would have to replace it by full cost

Health MasterDesired Settlement: Replace the unit

Business

Response:

To Whom It May Concern,I am not able to locate an order for customer. I will need an order number or the name and address of the person that placed the order. Sincerely,Filomena

Review: Order #[redacted]. Ordered the Rack Workout. Website states that the product is "Heavy Duty. Steel Frame, supports up to 300lbs." Price is shown as $159.96, one payment. However, after placing the order, thinking that I indeed got a Rack Workout with heavy duty steel farm that will support 300lbs, it asks if I want to upgrade to the Rack Pro that is more sturdy. Seems this is very deceptive. The website leads you to believe that you are indeed ordering a Rack Workout that is all ready heavy duty and can support 300lbs. I want the product, but I think I should be paying $159.96, not $199.92. A difference of $39.96. When I tried to called customer service, they informed me that it had already shipped, when their "order status" website clearing showed that it was still "in process" and offered a discount if I waived all rights to return the item. Very shady tactics.Desired Settlement: I request of refund of $39.96 to my credit card on the grounds of deceptive advertising and deceptive customer service.

Business

Response:

To Whom It May Concern,

This customer placed an order online for the Rack workout system. We offer the Rack and the Rack Pro. The Rack is a heavy duty, steel framed workout system. The Rack Pro offers the same benefits but is made with reinforced, commercial grade steel and weighs in at 30 pounds, more than the original Rack, leading to more demanding workouts. The customer solely elected to select the upgrade and purchase the Rack Pro. There was no false or misleading advertising made. When the customer called our customer service department, claiming someone added the Pro upgrade to his order, our agent informed him of the differences and also offered to give a $45 credit once the customer received the order so that the customer can evaluate the product himself during our 60 day money back guarantee period and if he was happy with the results, he could then accept the credit leading to a final sale.

Sincerely,

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

This is a lie. They do not offer the Rack Pro, only the Rack and it says that it supports 300lbs. You are tricked into thinking you're getting a Rack that is heavy duty and supports 300lbs only to find out that you have already purchased the regular Rack, and that the Rack Pro is $199!!!!!! And I was offered a $45 credit under the condition that I would forfeit any rights to return the item!!!!! You all want a lawsuit I'll be glad to give you one. I'm a paralegal. I've been to small claims court before and won. I have already printed out your website and it clearly shows that the Rack, not the Rack Pro, and that it says it is heavy duty and supports 300lbs. I have already filed a complaint for false advertising with the Federal Trade Commission. Credit my account $45 immediately and I will drop this matter.

Regards,

Business

Response:

to whom it may concern,

Mr. [redacted] was refunded $45.00 on 2/12/14. The refund was placed back onto the Visa credit card ending in [redacted]. Please have him contact his credit card company to verify the refund.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I have a Living Well Montel HealthMaster 1200W blender/juicer, Model YD-2088E that has a lifetime warranty on the motor to the original owner, which I am, with lifetime defined as "the lifetime of the original owner." First, the motor base unit started to ooze a brown oily liquid, which I viewed as a minor clean-up inconvenience. With continued.use, the unit started to emit black smoke and an electrical burn smell and small black plastic pieces started to fly from it, at which point I stopped using it for safety reasons. Today I called the "Customer Care" number provided on the website for the model I have. One rep, [redacted] ,just said nothing could be done because that model is "discontinued" and she refused to let me speak with anyone else. I called back and spoke with [redacted] (sp?) [redacted] who also said it was discontinued but I could upgrade to the new model for the low, low price of $74.99! They claim they are saving me the charge of $34.99 to ship the "new upgraded" unit, but my warranty says $29.99 S&H. So they are failing to honor their warranty of a free repair or replacement of the motor unit for an appliance that cost several hundred dollars. I searched the web and found literally 100's of customers who have had the same experience with the motor and gotten the same response from this company. Highly unethical, if not illegal.Desired Settlement: I want the company to honor its warranty on the motor of this unit and replace the unit, as I am still alive--this is my lifetime--and I am the original owner.

Business

Response:

Did the customer purchase the product through our company or another vendor? I am not able to find the customer's info on our account database. May the customer please provide their order number, or any additional information that may help us locate her order number if it was purchased through us. Thank you.

Consumer

Response:

Review: [redacted]"

I am rejecting this response because: This company is playing games. They say they no longer make the unit that I have, so they can sell me an "upgrade. Yet, their website has a unit that looks identical to the model I have, with the only difference being they describe the motor as 1100 watts rather than 1200 watts. The unit I have says it is 1200 watts and to quote the warranty: "The HealthMaster motor is warranted for 100 years."

Now they want to know if it was purchased through them! Really. Nonetheless, here are my responses.

Q. Did the customer purchase the product through our company or another vendor?

A. Of course, the product was purchased through your company. I found the contact information (telephone & address) for your company, Tristar Products, Inc. in the Owner's Manual included in the box. I am attaching a picture of it.

Q. I am not able to find the customer's info on our account database. May the customer please provide their order number, or any additional information that may help us locate her order number if it was purchased through us. Thank you.

A. You will not be able to find my name in your account database except for my phone calls, if they were documented. The product was a Christmas present from my nephew. I do not have an order number but I have the serial number from the base of the motor. The serial number is 0-[redacted] and it has a "date code" which is 0905.

Please stop the games and honor your warranty.

Thank you.

Regards,

Business

Response:

To Whom It May Concern,

The limited lifetime warranty is for the lifetime of the product, not the owner. Unfortunately, this model was discontinued, therefore, it's "lifetime" is terminated. As a one-time courtesy, I will have an Elite unit sent to you without charging the processing and handling.

Review: On May 7, 2015 I placed and online order for a Waist Training Belt from Genie Hour Glass. It's been 3 months and I still haven't received my order. My account has been charged and I spoke with an online chat person and was given a phone number to call (###-###-####) which is always busy. I was told that the product is still out of stock. What kind of business advertise a product, accepts orders and payment and then can't produce or send the product?Desired Settlement: Delivery of the product I ordered immediately or refund my bank account for the $27.98 that was taken and proof that the refund was returned to my account.

Business

Response:

This order was shipped on 8/12/15 with a UPS mail innovations tracking number of [redacted] Please allow 24 hours for UPS to update their tracking system to provide delivery details.Thank youFilomena

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: purchased an fusion juicer 7/9/13. received it and started using it once daily on 7/16/13. On 11/5/13 the motor quit working, and so on 11/6/13. I called the number which is ###-###-####. spoke with a customer service rep named [redacted], I told him what the problem was and he said we will ship you a new one, but you have to pay 29.99 for shipping and handling. I questioned him and he said motor has lifetime warranty but you have to pay for the shipping, wasn't happy about it but did give him permission to take that amt out of my checking acct. said it would be delivered in 7-14 days, that evening I told my husband and he told me to call them back and speak with supervisor and find out why we have to pay anything at all. On 11/7/13 I called them back and spoke with [redacted], whom I questioned about the payment of shipping and handling and he was rude and so I asked to speak with a supervisor, was on hold for over 20 minutes and he again came on the line and said his supervisor said that I had the product over 60 days and that I could not receive my money back on the juicer and that I had to pay the shipping and handling so that they could replace my motor and so I said thank you and hung up. This morning 11/8/13 I looked on my bank statement and the money was never taken out of my acct, so needless to say, I must of made them mad and now I am not getting my juicer replaced or my money back for the whole juicer. which was $154.87, or will not be receiving the motor replacement either. I feel very upset and ripped off, and am wondering what I can do about this whole situation. Can you help me? or did I lose all that money and will not be getting any help to resolve this issue. I love my juicer, but expected it to work and not quit working after a short time. I need help. thank youDesired Settlement: I would love to have a new motor replacement with out me having to pay shipping or handling or my whole refund back from product, so I may go elsewhere and buy another kind of juicer, Thank you.

Business

Response:

To whom it may concern,

As stated on all of our advertisements we have a 60 day money back guarantee and a 90 day warranty on all of our products. When placing an order with our company all of our calls are recorded. We can not place an order without a customers permission, credit card and bank information is not saved so in order to place an order our customer would need to provide this information to us. I understand that Mrs. [redacted]'s motor became defected. Our rep was following company policy. I will make an exception and have Mrs. [redacted] refunded the $29.99 for the motor. In the future if there is an issue parts will need to be ordered. Please allow 3-5 business days to receive a refund of $ 29.99. the refund will be placed back onto the Visa credit card ending in 8513. Please allow 10-15 business days to receive the motor.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Ordered the power pressure cooker xl from this company on May 11 2014. Its now June 22 2014 and still have not received it. I was told numerous times it was going to be shipped in a week and it never was. The last time I called I was told its been on back order since the end of April. I feel they should have told me it was back ordered from the beginning. When I called to cancel my order they tried to sell me a juicer!! The audacity of this company just floors me.Desired Settlement: They need to properly inform consumers of product availability and not misinform them about shipping time and order updates.

Business

Response:

To Whom It May Concern,Due to the overwhelming demand and delays at port, we were on slight back order for the Power Pressure Cooker the customer ordered. The product is now in stock and shipping. We typically advertise 3-4 weeks for standard delivery. The customer has canceled their order and was never billed as the order never shipped. Sincerely,[redacted]

Review: Purchased 8 - 25 foot Flex-Able Hoses for $187.73 that were delivered in March 2013, based on a 1/7/2013 order date. Two were broken after about 3 uses and were replaced by the company in July 2013. Since then 3 others have broken (5 out of 8 total) due to poor hose attachment to its connector or have burst hose material and the company refuses to replace due to their new 60 day warranty issues that were never indicated in their advertisements or on their sales receipt (Order #[redacted]) or with the received product. These products are defective from a material and assembly standpoint. They should be removed from the market until the problems are fixed.Desired Settlement: Receive cash return for the three 25 foot hoses. In the event the other 3 hoses break, desired that cash be refunded also. There are same type hoses available with lifetime warranty and I will purchase them.

Business

Response:

To whom it may concern,

A refund of $ 129.79 was refunded back to Mrs. [redacted]. The refund was placed back onto the master card ending in 7508. Please allow 3-5 business days to receive the refund.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,