Initial Business Response /* (1000, 5, 2015/11/24) */
Hello,
Thank you for bringing this to our attentionWe take reports of harassment and abuse very seriously, and our support team is ready to assist you
In order to properly review the current situation, we will need you to select the
topic that best describes the issue you are experiencing through this support page: https://support.twitter.com/forms
Please note: Twitter can only address issues related to content posted on TwitterIf someone has posted this content on other websites, please contact those websites for assistance in removing the information
For information about steps you can take that may help you control your Twitter experience, visit this article: https://support.twitter.com/articles/XXXXXXXX
Thanks,
Twitter
Initial Consumer Rebuttal /* (3000, 7, 2015/12/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This part you may want to keep from the public eyeThere is a Twitter account called '***' which posted unauthorized photos of myself, I never sent anyone those photos so they obviously hacked my iCloud account to get themI reported it to Twitter and they did NOTHING! About itThere is also an account 'bobmolestsme' which someone took a photo of MY two year old daughter and they posted sexually explicit material and Twitter did NOTHING about itThey do not care and they DONT abide by their own terms of serviceI will continue to blast them if they do not take care of thisThose accounts have been reported MANY times and Twitter will not remove themI am not going to let this go
Hello,Thank you for bringing this to our attention.In order to maintain a safe environment for users on Twitter, we may suspend accounts that violate the Twitter Rules ***).Please view this help article for more information about suspended accounts
(***).Please see Twitter's Help Center and select the topic that best describes the issue you are experiencing (***).Thank you,Twitter
Hello,Thanks for your interest in verificationYou can submit a request to verify an account by filling out this form: https://verification.twitter.com.To learn more about verified accounts on Twitter, read our article: ***.Thanks,Twitter Support
Initial Business Response /* (1000, 5, 2015/10/28) */
Hello,
Thank you for bringing this to our attentionTwitter takes reports of this nature very seriously, and we will investigate the tweets you report
For instructions on reporting abusive behavior, please refer to this page of our
Twitter Help Center (https://support.twitter.com/articles/XXXXXXXX)
We will review your report and take action if the user is found to be in violation of our abusive behavior policyWe may follow up with you if we need additional information
What else can you do?
- Do not respond to the userResponding to someone who is intentionally attempting to aggravate you or others may encourage them to continue their behavior
- Block or mute the user
- Learn more about how to deal with abusive users
- Learn how to flag inappropriate media
- If you feel threatened or are in danger, please contact your local law enforcementYou can point local law enforcement to our Guidelines for Law Enforcement
Thank you,
Twitter
Hello,
Thank you for bringing this to our attentionTwitter takes reports of this nature very seriously, and we will investigate the tweets you report
For instructions on reporting abusive behavior, please refer to this page of our Twitter Help Center
(***)
We will review your report and take action if the user is found to be in violation of our abusive behavior policyWe may follow up with you if we need additional information
What else can you do?
- Do not respond to the userResponding to someone who is intentionally attempting to aggravate you or others may encourage them to continue their behavior
- Block or mute the user
- Learn more about how to deal with abusive users
- Learn how to flag inappropriate media
- If you feel threatened or are in danger, please contact your local law enforcementYou can point local law enforcement to our Guidelines for Law Enforcement
Please note: Twitter can only address issues related to content posted on TwitterIf someone has posted this content on other websites, please contact those websites for assistance in removing the information
Thank you,
Twitter Support
Initial Business Response /* (1000, 5, 2015/10/20) */
Hello,
Thank you for providing this informationTwitter is a global platform for public self-expression and conversation in real timeWe strive to provide a safe experience for our users
If you were the victim of a scam, we encourage
you to file a complaint to the appropriate authorities and/or your regional fraud reporting centersuch as the Internet Crime Complaint Center (www.ic3.gov)We may be able to provide assistance to law enforcement if contacted as per our Law Enforcement Guidelines found here: https://support.twitter.com/articles/XXXXX
You may also want to contact the Federal Trade Commission, which handles complaints about deceptive or unfair business practicesTo file a complaint, visit www.ftc.gov/ftc/contact.shtm, call 1-877-FTC-HELP (XXX-XXXX), or write to the following address:
Federal Trade Commission
CRC-
Pennsylvania Ave, NW
Washington, D.CXXXXX
If your complaint is against a company located outside of the United States, you can file it at www.econsumer.gov
Thanks,
Twitter
Initial Consumer Rebuttal /* (3000, 7, 2015/10/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I think that Twitter is disregarding that the said scammer is alledged to work for Twitter and if so I want my money backI have sent reported this account to Twitter about a thousand times and this account is still active and still accepted money on behalf of Twitter without the services paid forTwitter does not have a customer service number to reached atThey do not respond to direct messages sent to themThey do not respond to reports against accounts that you regard as fraudulant unlike FacebookThis person has my money in behalf of Twitter and I have the text phone messages and direct messages to prove thatI want my money returned and Twitter needs to close this account if its not part of Twitter because he's getting peoples money in behalf of Twitter
Complaint: ***I am rejecting this response because: it is a canned responseThe business has not directly addressed my complaint whatsoever
Further, the business is clearly restricting free speech.
Sincerely,*** ***
Hello,If your account has been compromised but you're still able to log in, this page (***) will help you secure your account and stop unwanted behaviors.If you think you've been hacked and you're unable to log in with your
username and password, please take the following steps outlined on this page (***Thanks!
Hello,
A user can delete his or her Twitter account by following the instructions on the following support page: ***To deactivate an account:Log in to Twitter on the web. Click Account SettingsClick "Deactivate my account." at the bottom of
the pageConfirm by clicking the button at the bottom.If you believe that your account has been hacked and someone else is posting Tweets, please view our Support offerings and select the topic that best describes the issue you are experiencing.Thank you,Twitter
Hello,We've investigated the reported account and have determined that it is not in violation of Twitter’s impersonation policy.In order for an account to be in violation of the policy, it must portray another person or business in a misleading or deceptive mannerRead the full policy
here: ***Thank you for your report, and please note that any documents you may have uploaded will be deleted.Twitter Support
Hello,Thanks for bringing this to our attentionThe report you filed appears to be about a specific billing or campaign inquiry related to your Twitter advertiser accountIn order to verify your Twitter Ads account and direct your report to the team best equipped to address it, please refile a
report using the "Help?" button on the top right of the *** dashboard.To ensure we can verify your Twitter Ads account and make sure we direct your ticket to the team that can best address your concerns, please file the same report using the "Need Help?" button on the top right of the *** dashboard.Once your report is submitted, we'll contact you as soon as possible.Thanks,Twitter
Complaint: ***I am rejecting this response because:
Your response sounds like you did not read my complaint. Additionally, because 1) your site indicates my account can be validated without my email, and provides links to follow to do this, 2) you won't validate my identity or unlock my account, each of which would provide a simple solution, and 3) you won't change the misleading information on your website, we will keep this issue as unresolved
Thanks
Sincerely,*** ***
In regards to Complaint ID #*** I have had communication via Twitter on their direct message saying they will refund me
Please can we mark this complaint as resolved
Thanks
-*** ***
Hello,Thank you for providing this informationWe strive to provide a safe experience for our usersIf you are experiencing a spam or malware issue that’s impacting your use of Twitter, directions for reporting accounts can be found here
(***If you were the victim of a scam, we encourage you to file a complaint to the appropriate authorities
Thank you,
Twitter
Complaint: ***I am rejecting this response because: My account was not suspended, so I don't know what they're talking about Twitter's response has nothing to do with my complaint Twitter wants people to tweet I thought. Sincerely,*** ***
Complaint: ***I am rejecting this response because:
the response contained no new informationIt did not address any of my issues or complaints in my prior response.
Sincerely,*** ***
Initial Business Response /* (1000, 6, 2015/09/28) */
Hello,
We're sorry to hear you're having trouble accessing this accountBe sure to try requesting a password *** email! Enter any possible email address you may have used to register the account on this page:
https://twitter.com/account/begin_password_reset
If you've already tried requesting a password *** email and the issue isn't yet resolved, please note the following: We cannot tell you the email address associated with an accountWe cannot send password *** to an alternate email address or change the email address associated with an accountIf you've lost access to the email address on your account, we recommend you contact your email provider for help regaining access to an old or inactive email accountIf you can't access either email address or mobile device connected to an account, we cannot assist you in resetting the passwordThere are no security questions you can answer or additional information you can provide to prove account ownershipYou must have access to the email address or mobile device associated with the account
To create a new Twitter account, please refer to this page for steps and best practices: https://support.twitter.com/articles/XXXXXX
Thanks!
Twitter
Initial Consumer Rebuttal /* (3000, 8, 2015/09/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
What don't you getThe account was hackedThe hacker changed the email on the account to their email address so of course I don't know itThey've stolen my account and have access to my personal information in the accountYou should have never allowed them to changed my email address and if you don't fix it asap and change my account email address back I will contact a lawyer
I DID NOT LOSE ACCESS TO THE EMAIL ADDRESSA HACKER GOT INTO MY TWITTER ACCOUNT AND CHANGED THE EMAIL ADDRESSYOU ALLOWED A HACKER TO CHANGE THE EMAIL ADDRESS AND IF YOU DON'T CHANGE IT BACK YOU WILL BE HEARING FROM MY LAWYER BY THE END OF NEXT WEEK
the email address I started the twitter account was ***@gmail.com
That's the email the hacker changed it from and it needs to be changed back to this email addressI've opened up around tickets and no one from twitter has responded
Initial Business Response /* (1000, 7, 2015/07/08) */
Hi,
The primary account was reviewed and restored, and we have reached out to the user for additional information via our support process
Thanks
Initial Business Response /* (1000, 5, 2015/11/24) */
Hello,
If you are experiencing login issues, please report this issue to us by selecting the most applicable topic and following the reporting steps on our Support page: https://support.twitter.com/forms
A user can delete his or her
Twitter account by following the instructions on the following support page:
http://help.twitter.com/forums/XXXXX/entries/XXXXX
To delete an account:
Log in to Twitter
Click Settings
Click "Deactivate my account." at the bottom of the page
Confirm by clicking the button at the bottom
Thank you,
Twitter
Initial Business Response /* (1000, 5, 2015/11/24) */
Hello,
Thank you for bringing this to our attentionWe take reports of harassment and abuse very seriously, and our support team is ready to assist you
In order to properly review the current situation, we will need you to select the
topic that best describes the issue you are experiencing through this support page: https://support.twitter.com/forms
Please note: Twitter can only address issues related to content posted on TwitterIf someone has posted this content on other websites, please contact those websites for assistance in removing the information
For information about steps you can take that may help you control your Twitter experience, visit this article: https://support.twitter.com/articles/XXXXXXXX
Thanks,
Twitter
Initial Consumer Rebuttal /* (3000, 7, 2015/12/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This part you may want to keep from the public eyeThere is a Twitter account called '***' which posted unauthorized photos of myself, I never sent anyone those photos so they obviously hacked my iCloud account to get themI reported it to Twitter and they did NOTHING! About itThere is also an account 'bobmolestsme' which someone took a photo of MY two year old daughter and they posted sexually explicit material and Twitter did NOTHING about itThey do not care and they DONT abide by their own terms of serviceI will continue to blast them if they do not take care of thisThose accounts have been reported MANY times and Twitter will not remove themI am not going to let this go
Hello,Thank you for bringing this to our attention.In order to maintain a safe environment for users on Twitter, we may suspend accounts that violate the Twitter Rules ***).Please view this help article for more information about suspended accounts
(***).Please see Twitter's Help Center and select the topic that best describes the issue you are experiencing (***).Thank you,Twitter
Hello,Thanks for your interest in verificationYou can submit a request to verify an account by filling out this form: https://verification.twitter.com.To learn more about verified accounts on Twitter, read our article: ***.Thanks,Twitter Support
Initial Business Response /* (1000, 5, 2015/10/28) */
Hello,
Thank you for bringing this to our attentionTwitter takes reports of this nature very seriously, and we will investigate the tweets you report
For instructions on reporting abusive behavior, please refer to this page of our
Twitter Help Center (https://support.twitter.com/articles/XXXXXXXX)
We will review your report and take action if the user is found to be in violation of our abusive behavior policyWe may follow up with you if we need additional information
What else can you do?
- Do not respond to the userResponding to someone who is intentionally attempting to aggravate you or others may encourage them to continue their behavior
- Block or mute the user
- Learn more about how to deal with abusive users
- Learn how to flag inappropriate media
- If you feel threatened or are in danger, please contact your local law enforcementYou can point local law enforcement to our Guidelines for Law Enforcement
Thank you,
Twitter
Hello,
Thank you for bringing this to our attentionTwitter takes reports of this nature very seriously, and we will investigate the tweets you report
For instructions on reporting abusive behavior, please refer to this page of our Twitter Help Center
(***)
We will review your report and take action if the user is found to be in violation of our abusive behavior policyWe may follow up with you if we need additional information
What else can you do?
- Do not respond to the userResponding to someone who is intentionally attempting to aggravate you or others may encourage them to continue their behavior
- Block or mute the user
- Learn more about how to deal with abusive users
- Learn how to flag inappropriate media
- If you feel threatened or are in danger, please contact your local law enforcementYou can point local law enforcement to our Guidelines for Law Enforcement
Please note: Twitter can only address issues related to content posted on TwitterIf someone has posted this content on other websites, please contact those websites for assistance in removing the information
Thank you,
Twitter Support
Initial Business Response /* (1000, 5, 2015/10/20) */
Hello,
Thank you for providing this informationTwitter is a global platform for public self-expression and conversation in real timeWe strive to provide a safe experience for our users
If you were the victim of a scam, we encourage
you to file a complaint to the appropriate authorities and/or your regional fraud reporting centersuch as the Internet Crime Complaint Center (www.ic3.gov)We may be able to provide assistance to law enforcement if contacted as per our Law Enforcement Guidelines found here: https://support.twitter.com/articles/XXXXX
You may also want to contact the Federal Trade Commission, which handles complaints about deceptive or unfair business practicesTo file a complaint, visit www.ftc.gov/ftc/contact.shtm, call 1-877-FTC-HELP (XXX-XXXX), or write to the following address:
Federal Trade Commission
CRC-
Pennsylvania Ave, NW
Washington, D.CXXXXX
If your complaint is against a company located outside of the United States, you can file it at www.econsumer.gov
Thanks,
Twitter
Initial Consumer Rebuttal /* (3000, 7, 2015/10/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I think that Twitter is disregarding that the said scammer is alledged to work for Twitter and if so I want my money backI have sent reported this account to Twitter about a thousand times and this account is still active and still accepted money on behalf of Twitter without the services paid forTwitter does not have a customer service number to reached atThey do not respond to direct messages sent to themThey do not respond to reports against accounts that you regard as fraudulant unlike FacebookThis person has my money in behalf of Twitter and I have the text phone messages and direct messages to prove thatI want my money returned and Twitter needs to close this account if its not part of Twitter because he's getting peoples money in behalf of Twitter
Complaint: ***I am rejecting this response because: it is a canned responseThe business has not directly addressed my complaint whatsoever
Further, the business is clearly restricting free speech.
Sincerely,*** ***
Hello,If your account has been compromised but you're still able to log in, this page (***) will help you secure your account and stop unwanted behaviors.If you think you've been hacked and you're unable to log in with your
username and password, please take the following steps outlined on this page (***Thanks!
Hello,
A user can delete his or her Twitter account by following the instructions on the following support page: ***To deactivate an account:Log in to Twitter on the web. Click Account SettingsClick "Deactivate my account." at the bottom of
the pageConfirm by clicking the button at the bottom.If you believe that your account has been hacked and someone else is posting Tweets, please view our Support offerings and select the topic that best describes the issue you are experiencing.Thank you,Twitter
Hello,We've investigated the reported account and have determined that it is not in violation of Twitter’s impersonation policy.In order for an account to be in violation of the policy, it must portray another person or business in a misleading or deceptive mannerRead the full policy
here: ***Thank you for your report, and please note that any documents you may have uploaded will be deleted.Twitter Support
Hello,Thanks for bringing this to our attentionThe report you filed appears to be about a specific billing or campaign inquiry related to your Twitter advertiser accountIn order to verify your Twitter Ads account and direct your report to the team best equipped to address it, please refile a
report using the "Help?" button on the top right of the *** dashboard.To ensure we can verify your Twitter Ads account and make sure we direct your ticket to the team that can best address your concerns, please file the same report using the "Need Help?" button on the top right of the *** dashboard.Once your report is submitted, we'll contact you as soon as possible.Thanks,Twitter
Complaint: ***I am rejecting this response because:
Your response sounds like you did not read my complaint. Additionally, because 1) your site indicates my account can be validated without my email, and provides links to follow to do this, 2) you won't validate my identity or unlock my account, each of which would provide a simple solution, and 3) you won't change the misleading information on your website, we will keep this issue as unresolved
Thanks
Sincerely,*** ***
In regards to Complaint ID #*** I have had communication via Twitter on their direct message saying they will refund me
Please can we mark this complaint as resolved
Thanks
-*** ***
Hello,Thank you for providing this informationWe strive to provide a safe experience for our usersIf you are experiencing a spam or malware issue that’s impacting your use of Twitter, directions for reporting accounts can be found here
(***If you were the victim of a scam, we encourage you to file a complaint to the appropriate authorities
Thank you,
Twitter
Complaint: ***I am rejecting this response because: My account was not suspended, so I don't know what they're talking about Twitter's response has nothing to do with my complaint Twitter wants people to tweet I thought. Sincerely,*** ***
Complaint: ***I am rejecting this response because:
the response contained no new informationIt did not address any of my issues or complaints in my prior response.
Sincerely,*** ***
Complaint: ***I am rejecting this response because: it is from a computer, not a real personSincerely,*** ***
Initial Business Response /* (1000, 6, 2015/09/28) */
Hello,
We're sorry to hear you're having trouble accessing this accountBe sure to try requesting a password *** email! Enter any possible email address you may have used to register the account on this page:
https://twitter.com/account/begin_password_reset
If you've already tried requesting a password *** email and the issue isn't yet resolved, please note the following: We cannot tell you the email address associated with an accountWe cannot send password *** to an alternate email address or change the email address associated with an accountIf you've lost access to the email address on your account, we recommend you contact your email provider for help regaining access to an old or inactive email accountIf you can't access either email address or mobile device connected to an account, we cannot assist you in resetting the passwordThere are no security questions you can answer or additional information you can provide to prove account ownershipYou must have access to the email address or mobile device associated with the account
To create a new Twitter account, please refer to this page for steps and best practices: https://support.twitter.com/articles/XXXXXX
Thanks!
Twitter
Initial Consumer Rebuttal /* (3000, 8, 2015/09/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
What don't you getThe account was hackedThe hacker changed the email on the account to their email address so of course I don't know itThey've stolen my account and have access to my personal information in the accountYou should have never allowed them to changed my email address and if you don't fix it asap and change my account email address back I will contact a lawyer
I DID NOT LOSE ACCESS TO THE EMAIL ADDRESSA HACKER GOT INTO MY TWITTER ACCOUNT AND CHANGED THE EMAIL ADDRESSYOU ALLOWED A HACKER TO CHANGE THE EMAIL ADDRESS AND IF YOU DON'T CHANGE IT BACK YOU WILL BE HEARING FROM MY LAWYER BY THE END OF NEXT WEEK
the email address I started the twitter account was ***@gmail.com
That's the email the hacker changed it from and it needs to be changed back to this email addressI've opened up around tickets and no one from twitter has responded
Initial Business Response /* (1000, 7, 2015/07/08) */
Hi,
The primary account was reviewed and restored, and we have reached out to the user for additional information via our support process
Thanks
Initial Business Response /* (1000, 5, 2015/11/24) */
Hello,
If you are experiencing login issues, please report this issue to us by selecting the most applicable topic and following the reporting steps on our Support page: https://support.twitter.com/forms
A user can delete his or her
Twitter account by following the instructions on the following support page:
http://help.twitter.com/forums/XXXXX/entries/XXXXX
To delete an account:
Log in to Twitter
Click Settings
Click "Deactivate my account." at the bottom of the page
Confirm by clicking the button at the bottom
Thank you,
Twitter