Complaint: [redacted]I am rejecting this response because:
This is the same system generated response they send to everyone. I've got several of them. As I pointed out in my complaint, twitter has no customer service at all and have dismissed the Revdex.com request for a response without even addressing the issue at hand. The other twitter user was harassing ME. Several people have issued complaints about how abusive his tweets were, along with myself. The response was the same that twitter didn't feel his tweets violated their rules. Exactly how does him calling me a [redacted] wishing I would stop breathing, just to name a few, isn't a violation of their rules and help contribute to a safe environment where people can express their opinions? My tweets in response were nothing and done in defense. What about my information they have locked away? the names and twitter accounts of those who chose to follow me, the personal messages sent privately to me, the record of all of my tweets and responses, all of the people I chose to follow? All of that info belongs to me.Twitter either doesn't care, judging by their customer service that's a given, believes chaos created by these twitter trolls bring more advertisement $$'s through the door and therefore would rather get rid of those individuals who attempt to defend themselves than the people driving traffic or their limited customer service/tweet review system has been hacked. People in the public eye have tweeted calls for violence against many and yet their accounts are still up and running. It is clear this is money driven. I want to speak with them directly. I want my accounts restored and considering their response to the Revdex.com, I expect an apology not only for myself, but also to the Revdex.com.Sincerely,[redacted]
Hello,
Thank you for brining this to our attention. In order to properly review the current situation, we will need you to select the topic that best describes the issue you are experiencing through this support page: [redacted]
We will review your report and may follow up with you if we need additional information.
Thank you,
Twitter Support
Initial Business Response /* (1000, 5, 2016/01/04) */
Hello,
Thank you for bringing this to our attention. If you believe these accounts are acting in violation of Twitter's Privacy Policy and are posting your private information without consent, please report this issue through the Twitter Help...
Center (https://support.twitter.com/articles/XXXXXXXX).
In order to process this report, please be prepared to confirm that you are authorized to represent this person.
We appreciate your report. Our team is dedicated to helping the Twitter community thrive, and we take each report seriously. We'll be in touch once this issue is reported through the Twitter Help Center.
Thanks!
Twitter
Initial Business Response /* (1000, 5, 2015/05/27) */
Hello,
If you've lost access to the email address associated with this account, contact your email provider for assistance. More info here: https://support.twitter.com/articles/XXXXXX
Please note: An email address can only be associated...
with one Twitter account at a time. If this is an organization or company account, please reply to this email and we may be able to help you.
"Hello,Thanks for bringing this to our attention. The report you filed appears to be about a specific billing or campaign inquiry related to your Twitter advertiser account. In order to verify your Twitter Ads account and direct your report to the team best equipped to address it, please refile a...
report using the ""Help?"" button on the top right of the ads.twitter.com dashboard.Once your report is submitted, we'll contact you as soon as possible.Thanks,Twitter
Initial Business Response /* (1000, 5, 2015/10/20) */
Hello,
Thank you for bringing this to our attention. We have associated the requested @[redacted] with the account you provided. If you would like help gaining access to that account please make a new ticket request and we should be able to...
help you.
If you are still unable to log in with your username and password, please refer to the information on this support page: https://support.twitter.com/articles/XXXXXX
Thank you!
Initial Consumer Rebuttal /* (3000, 7, 2015/10/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for looking into this matter. As you suggested I opened a new ticket regarding access. Here is the ticket number: Case# XXXXXXXX: I can't log in. The response is below. The problem is that my account was hacked. My account is now associated with an Outlook email address which I have never had. My identity was verified when I was reassigned to be [redacted] twitter handle because of a trademark that I have on WEbrageous. Can you reread my initial Revdex.com complaint? It may be easier to call me to resolve this: XXX-XXX-XXXX. Thank you. Here is the response I received when I opened a new ticket today:
Hello,
The email address used to file this request does not match the email on the account you mentioned (outlook.com). We're not able to provide further information about the associated email. Please try the tips below for help accessing your account:
Hello,
Thank you for bringing this to our attention. Please see this support page for more information on managing Twitter Alerts ([redacted]
For more information, please see Twitter's Help Center and select the topic that best...
describes the issue you are experiencing [redacted]
Thanks,
Twitter
Initial Business Response /* (1000, 5, 2015/08/13) */
Hello,
Thanks for bringing this to our attention. We typically suspend accounts for violations of the Twitter Rules (https://support.twitter.com/articles/XXXXX) or Terms of Service (https://twitter.com/tos).
Additionally, if you feel...
you're in danger based on the Tweets you received, we strongly encourage you to follow up on the issue outside of Twitter. If you decide to contact law enforcement, you may want to include screenshots of the offending Tweets and this summary of the situation as part of your report.
As per our Guidelines for Law Enforcement (https://support.twitter.com/articles/XXXXX), if we are contacted by law enforcement directly, we can work with them and provide the necessary information for their investigation of your issue. If you do not feel comfortable contacting law enforcement, you should reach out to a trusted individual, such as a friend or family member, for help. Working with people close to you may help you assess the threat and determine next steps.
Thanks,
Twitter
Initial Consumer Rebuttal /* (3000, 7, 2015/08/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
twitter has done NONE of the things that I asked them too. my complaints have not been addressed via my email responses to them and my account has not been given back to me.
I do NOT have more than one account!!!!!
Hello,Thanks for getting in touch. In order for us to assist you, please see Twitter's Help Center and select the topic that best describes the issue you are experiencing https://support.twitter.com/forms
We appreciate your report. Our team is dedicated to helping the Twitter community...
thrive, and we take each report seriously. We'll be in touch once this issue is reported through the Twitter Help Center.Thanks!Twitter
Initial Business Response /* (1000, 5, 2015/07/22) */
Hello,
We received your appeal regarding your account.
We typically suspend accounts for violations of the Vine Rules (https://vine.co/rules) or Terms of Service (https://vine.co/tos). Note: Posting or curating explicit sexual content is...
not permitted on Vine. If your account contains explicit sexual content, your account will not be returned. You can find more information on explicit sexual content here: https://support.twitter.com/articles/XXXXXXXX
Thanks.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is the same typical automated response I have gotten from vine. I have not posted any sexual content and have not broken the rules. After my @[redacted] account got suspended and I got it back, I barely even used it and then suddenly I am getting suspended for sexual content? Same thing happened with @[redacted] when I get suspended the first time. I was EXTREMELY careful with my accounts because I did not want any of them to get suspended! This is outrageous and vine/twitter just cannot be bothered to help.
Complaint: [redacted]I am rejecting this response because: Have already tried to solve the issue through Twitter support several times however, nothing solved!Sincerely,[redacted]
Hi,To report an impersonation account on Twitter please use this form: [redacted]
Please note, an account will not be removed if the user shares your name but has no other commonalities, or the profile clearly states it is not affiliated with or connected...
to any similarly-named individuals.
Accounts with similar usernames or that are similar in appearance (e.g. the same avatar image) are not automatically in violation of the impersonation policy. In order to be impersonation, the account must also portray another person in a misleading or deceptive manner. Thank you,
Twitter Support.
Complaint: [redacted]I am rejecting this response because: I no longer have the email account associated with the account. Therefore I cannot reset my password to login. I have tried all the passwords I have used in the past and none of them work. I cannot login to deactivate the account. I do not have access to the account, I cannnot not login inSincerely,[redacted]
Initial Business Response /* (1000, 5, 2015/05/20) */
Hi,
If you have received more than one email asking you to confirm your email address for a Twitter account that you did not register, please file a report with our Support team here:...
https://support.twitter.com/forms/feature_report?feature=emails.
Thanks,
Twitter Support
We apologize for the frustration. As mentioned before- a test campaign was ran on June 15th, 2017 and set with a daily budget of $5.00. This campaign ran for 6 days and therefore accruing $35 bill.
We're unable to refund you at this time since this doesn't seem to be an error on our end.
Please reach out via the appropriate Ads Support channels for any questions.
Hello,
Thanks for bringing this to our attention. The report you filed appears to be about a specific billing or campaign inquiry related to your Twitter advertiser account. In order to verify your Twitter Ads account and direct your report to the team best equipped to address it, please refile a...
report using the "Help?" button on the top right of the ads.twitter.com dashboard.
Once your report is submitted, we'll contact you as soon as possible.Thanks,Twitter
Complaint: [redacted]
Dear Revdex.com of Golden Gate:
cc: Twitter, Inc.
I am rejecting this response because:
Twitter, Inc. totally sent the wrong information and answer, so the issue was not addressed at all, it was not about advertising, but a technical issue, that is very serious, that the Twitter technical people have for a year now, failed to address.
The problem is that either the tweet server my account resides on quits propagating tweets to the rest of Twitter and/or the organic hit counter that tells you how many people saw and/or interacted with a partular tweet, fails almost weekly and the problem lasts for 24 hours. Usually happens on Saturday evenings to Sunday afternoon and as noted for 24 hours or so after it starts. Sometimes recurs again a day ot ttwo later and again lasts for 24 hours after it starts.
Twitter never responds to tweets to [redacted]. I have NEVER seen a response, ever, to anyone's request for support. A [redacted] mentioned on the website also has been shut down, and when you file on a 'contact us' form there about the problem, you likewise neither get a response nor an initial confirmation email.
Twitter HQ and Twitter Inc have derogatories on [redacted] about this and those will stay up until resolved and incidents will be added until such time as Twitter confirms to me directly to my email address that it has and after a sufficient probationary period to ensure compliance with service standard, the email address is the one assiciated with [redacted].
Hello,Thank you for bringing this to our attention.In order for us to best investigate this issue, please see Twitter's Help Center and select the topic that best describes the issue you are experiencing [redacted]).Thank you,Twitter
Complaint: [redacted]I am rejecting this response because:
This is the same system generated response they send to everyone. I've got several of them. As I pointed out in my complaint, twitter has no customer service at all and have dismissed the Revdex.com request for a response without even addressing the issue at hand. The other twitter user was harassing ME. Several people have issued complaints about how abusive his tweets were, along with myself. The response was the same that twitter didn't feel his tweets violated their rules. Exactly how does him calling me a [redacted] wishing I would stop breathing, just to name a few, isn't a violation of their rules and help contribute to a safe environment where people can express their opinions? My tweets in response were nothing and done in defense. What about my information they have locked away? the names and twitter accounts of those who chose to follow me, the personal messages sent privately to me, the record of all of my tweets and responses, all of the people I chose to follow? All of that info belongs to me.Twitter either doesn't care, judging by their customer service that's a given, believes chaos created by these twitter trolls bring more advertisement $$'s through the door and therefore would rather get rid of those individuals who attempt to defend themselves than the people driving traffic or their limited customer service/tweet review system has been hacked. People in the public eye have tweeted calls for violence against many and yet their accounts are still up and running. It is clear this is money driven. I want to speak with them directly. I want my accounts restored and considering their response to the Revdex.com, I expect an apology not only for myself, but also to the Revdex.com.Sincerely,[redacted]
Hello,
Thank you for brining this to our attention. In order to properly review the current situation, we will need you to select the topic that best describes the issue you are experiencing through this support page: [redacted]
We will review your report and may follow up with you if we need additional information.
Thank you,
Twitter Support
Initial Business Response /* (1000, 5, 2016/01/04) */
Hello,
Thank you for bringing this to our attention. If you believe these accounts are acting in violation of Twitter's Privacy Policy and are posting your private information without consent, please report this issue through the Twitter Help...
Center (https://support.twitter.com/articles/XXXXXXXX).
In order to process this report, please be prepared to confirm that you are authorized to represent this person.
We appreciate your report. Our team is dedicated to helping the Twitter community thrive, and we take each report seriously. We'll be in touch once this issue is reported through the Twitter Help Center.
Thanks!
Twitter
Initial Business Response /* (1000, 5, 2015/05/27) */
Hello,
If you've lost access to the email address associated with this account, contact your email provider for assistance. More info here: https://support.twitter.com/articles/XXXXXX
Please note: An email address can only be associated...
with one Twitter account at a time. If this is an organization or company account, please reply to this email and we may be able to help you.
"Hello,Thanks for bringing this to our attention. The report you filed appears to be about a specific billing or campaign inquiry related to your Twitter advertiser account. In order to verify your Twitter Ads account and direct your report to the team best equipped to address it, please refile a...
report using the ""Help?"" button on the top right of the ads.twitter.com dashboard.Once your report is submitted, we'll contact you as soon as possible.Thanks,Twitter
Initial Business Response /* (1000, 5, 2015/10/20) */
Hello,
Thank you for bringing this to our attention. We have associated the requested @[redacted] with the account you provided. If you would like help gaining access to that account please make a new ticket request and we should be able to...
help you.
If you are still unable to log in with your username and password, please refer to the information on this support page: https://support.twitter.com/articles/XXXXXX
Thank you!
Initial Consumer Rebuttal /* (3000, 7, 2015/10/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for looking into this matter. As you suggested I opened a new ticket regarding access. Here is the ticket number: Case# XXXXXXXX: I can't log in. The response is below. The problem is that my account was hacked. My account is now associated with an Outlook email address which I have never had. My identity was verified when I was reassigned to be [redacted] twitter handle because of a trademark that I have on WEbrageous. Can you reread my initial Revdex.com complaint? It may be easier to call me to resolve this: XXX-XXX-XXXX. Thank you. Here is the response I received when I opened a new ticket today:
Hello,
The email address used to file this request does not match the email on the account you mentioned (outlook.com). We're not able to provide further information about the associated email. Please try the tips below for help accessing your account:
Hello,
Thank you for bringing this to our attention. Please see this support page for more information on managing Twitter Alerts ([redacted]
For more information, please see Twitter's Help Center and select the topic that best...
describes the issue you are experiencing [redacted]
Thanks,
Twitter
Initial Business Response /* (1000, 5, 2015/08/13) */
Hello,
Thanks for bringing this to our attention. We typically suspend accounts for violations of the Twitter Rules (https://support.twitter.com/articles/XXXXX) or Terms of Service (https://twitter.com/tos).
Additionally, if you feel...
you're in danger based on the Tweets you received, we strongly encourage you to follow up on the issue outside of Twitter. If you decide to contact law enforcement, you may want to include screenshots of the offending Tweets and this summary of the situation as part of your report.
As per our Guidelines for Law Enforcement (https://support.twitter.com/articles/XXXXX), if we are contacted by law enforcement directly, we can work with them and provide the necessary information for their investigation of your issue. If you do not feel comfortable contacting law enforcement, you should reach out to a trusted individual, such as a friend or family member, for help. Working with people close to you may help you assess the threat and determine next steps.
Thanks,
Twitter
Initial Consumer Rebuttal /* (3000, 7, 2015/08/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
twitter has done NONE of the things that I asked them too. my complaints have not been addressed via my email responses to them and my account has not been given back to me.
I do NOT have more than one account!!!!!
Hello,Thanks for getting in touch. In order for us to assist you, please see Twitter's Help Center and select the topic that best describes the issue you are experiencing https://support.twitter.com/forms
We appreciate your report. Our team is dedicated to helping the Twitter community...
thrive, and we take each report seriously. We'll be in touch once this issue is reported through the Twitter Help Center.Thanks!Twitter
Initial Business Response /* (1000, 5, 2015/07/22) */
Hello,
We received your appeal regarding your account.
We typically suspend accounts for violations of the Vine Rules (https://vine.co/rules) or Terms of Service (https://vine.co/tos). Note: Posting or curating explicit sexual content is...
not permitted on Vine. If your account contains explicit sexual content, your account will not be returned. You can find more information on explicit sexual content here: https://support.twitter.com/articles/XXXXXXXX
Thanks.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is the same typical automated response I have gotten from vine. I have not posted any sexual content and have not broken the rules. After my @[redacted] account got suspended and I got it back, I barely even used it and then suddenly I am getting suspended for sexual content? Same thing happened with @[redacted] when I get suspended the first time. I was EXTREMELY careful with my accounts because I did not want any of them to get suspended! This is outrageous and vine/twitter just cannot be bothered to help.
Complaint: [redacted]I am rejecting this response because: Have already tried to solve the issue through Twitter support several times however, nothing solved!Sincerely,[redacted]
Initial Business Response /* (1000, 6, 2015/05/27) */
Hi,
To report an impersonation account on Twitter please use this form: https://support.twitter.com/forms/impersonation
Thank you,
Twitter Support.
Initial Consumer Rebuttal /* (3000, 8, 2015/06/06) */
(The consumer indicated he/she...
DID NOT accept the response from the business.)
Theirs still a link with information, about me I want removed!
Hi,To report an impersonation account on Twitter please use this form: [redacted]
Please note, an account will not be removed if the user shares your name but has no other commonalities, or the profile clearly states it is not affiliated with or connected...
to any similarly-named individuals.
Accounts with similar usernames or that are similar in appearance (e.g. the same avatar image) are not automatically in violation of the impersonation policy. In order to be impersonation, the account must also portray another person in a misleading or deceptive manner. Thank you,
Twitter Support.
Complaint: [redacted]I am rejecting this response because: I no longer have the email account associated with the account. Therefore I cannot reset my password to login. I have tried all the passwords I have used in the past and none of them work. I cannot login to deactivate the account. I do not have access to the account, I cannnot not login inSincerely,[redacted]
Initial Business Response /* (1000, 5, 2015/05/20) */
Hi,
If you have received more than one email asking you to confirm your email address for a Twitter account that you did not register, please file a report with our Support team here:...
https://support.twitter.com/forms/feature_report?feature=emails.
Thanks,
Twitter Support
"Hello,
We apologize for the frustration. As mentioned before- a test campaign was ran on June 15th, 2017 and set with a daily budget of $5.00. This campaign ran for 6 days and therefore accruing $35 bill.
We're unable to refund you at this time since this doesn't seem to be an error on our end.
Please reach out via the appropriate Ads Support channels for any questions.
Thank you,
Twitter"
Hello,
Thanks for bringing this to our attention. The report you filed appears to be about a specific billing or campaign inquiry related to your Twitter advertiser account. In order to verify your Twitter Ads account and direct your report to the team best equipped to address it, please refile a...
report using the "Help?" button on the top right of the ads.twitter.com dashboard.
Once your report is submitted, we'll contact you as soon as possible.Thanks,Twitter
Complaint: [redacted]
Dear Revdex.com of Golden Gate:
cc: Twitter, Inc.
I am rejecting this response because:
Twitter, Inc. totally sent the wrong information and answer, so the issue was not addressed at all, it was not about advertising, but a technical issue, that is very serious, that the Twitter technical people have for a year now, failed to address.
The problem is that either the tweet server my account resides on quits propagating tweets to the rest of Twitter and/or the organic hit counter that tells you how many people saw and/or interacted with a partular tweet, fails almost weekly and the problem lasts for 24 hours. Usually happens on Saturday evenings to Sunday afternoon and as noted for 24 hours or so after it starts. Sometimes recurs again a day ot ttwo later and again lasts for 24 hours after it starts.
Twitter never responds to tweets to [redacted]. I have NEVER seen a response, ever, to anyone's request for support. A [redacted] mentioned on the website also has been shut down, and when you file on a 'contact us' form there about the problem, you likewise neither get a response nor an initial confirmation email.
Twitter HQ and Twitter Inc have derogatories on [redacted] about this and those will stay up until resolved and incidents will be added until such time as Twitter confirms to me directly to my email address that it has and after a sufficient probationary period to ensure compliance with service standard, the email address is the one assiciated with [redacted].
Sincerely,[redacted]
Hello,Thank you for bringing this to our attention.In order for us to best investigate this issue, please see Twitter's Help Center and select the topic that best describes the issue you are experiencing [redacted]).Thank you,Twitter
Hello,
Please respond to the email communication sent from Vine Support and provide the Vine ID number in that response.
Thank you,
Twitter