Hello,Thanks for bringing this to our attention. The report you filed appears to be about a specific billing or campaign inquiry related to your Twitter advertiser account. In order to verify your Twitter Ads account and direct your report to the team best equipped to address it, please refile a...
report using the "Help?" button on the top right of the ads.twitter.com dashboard.
Once your report is submitted, we'll contact you as soon as possible.Thanks,Twitter
Initial Business Response /* (1000, 5, 2015/07/22) */
Hello,
Thanks for writing in. Our Help Center is a great resource for more information about Twitter and support. If you cannot login to your Twitter account, please view this article for troubleshooting instructions:...
(https://support.twitter.com/articles/XXXXX-i-can-t-log-in)
Thank you.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I've been through that, months ago. I tried again. My account was under the name [redacted]. I couldn't log in with my email and password ** I followed the instructions on the page you pointed me to today. I know the email was [redacted]@[redacted] so I asked for a password [redacted] The form asked for my email address. I entered the email I had used for that account for years ([redacted]@[redacted]) but it didn't work - I got a message saying "We couldn't find your account with that information." If you could help me further to restore the [redacted] account that's fine but your online instructions didn't work and contacting you through your website didn't work, which is why I went to Revdex.com.
If you can't restore the account I had under the name [redacted] with the email address [redacted]@[redacted] then at least allow me to open another Twitter account. As my complaint states, when I try to do this I get a message saying that I can't open an account on this computer and that I should try my mobile device. I want access on my home computer and I want to know why I can't have it. I don't want Twitter on my mobile phone. The phone is too small and I don't have a data plan. If I'm stuck with cell-phone-only Twitter use, I want to know why my PC access was cut off.
Initial Business Response /* (1000, 10, 2015/10/20) */
Hello,
Thank you for letting us know about your issue. In order to maintain a safe environment for users on Twitter, we may suspend accounts that violate the Twitter Rules (https://support.twitter.com/articles/XXXXX).
For more information...
about suspended accounts, please refer to this support page (https://support.twitter.com/articles/XXXXX). For more information about blocked accounts, please refer to this support page (https://support.twitter.com/articles/XXXXXXXX).
Thank you!
Hello,Thank you for bringing this to our attention.Please see Twitter's Help Center and select the topic that best describes the issue you are experiencing [redacted]).Thank you,Twitter
Settings.
3. Click "Deactivate my account." at the bottom of the page.
4. Confirm by clicking the button at the bottom.
If you believe that your account has been hacked and someone else is posting Tweets, please view our Support offerings and select the topic that best describes the issue you are experiencing.
Thank you,
Twitter
Complaint: [redacted]I am rejecting this response because:
It's a joke. And they accused me of being a robot!
Sincerely,[redacted]
Hello,Thanks for bringing this to our attention. The report you filed appears to be about a specific billing or campaign inquiry related to your Twitter advertiser account. In order to verify your Twitter Ads account and direct your report to the team best equipped to address it, please refile a...
report using the "Help?" button on the top right of the ads.twitter.com dashboard.
Once your report is submitted, we'll contact you as soon as possible.Thanks,Twitter
Initial Business Response /* (1000, 5, 2015/07/22) */
Hello,
Thanks for writing in. Our Help Center is a great resource for more information about Twitter and support. If you cannot login to your Twitter account, please view this article for troubleshooting instructions:...
(https://support.twitter.com/articles/XXXXX-i-can-t-log-in)
Thank you.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I've been through that, months ago. I tried again. My account was under the name [redacted]. I couldn't log in with my email and password ** I followed the instructions on the page you pointed me to today. I know the email was [redacted]@[redacted] so I asked for a password [redacted] The form asked for my email address. I entered the email I had used for that account for years ([redacted]@[redacted]) but it didn't work - I got a message saying "We couldn't find your account with that information." If you could help me further to restore the [redacted] account that's fine but your online instructions didn't work and contacting you through your website didn't work, which is why I went to Revdex.com.
If you can't restore the account I had under the name [redacted] with the email address [redacted]@[redacted] then at least allow me to open another Twitter account. As my complaint states, when I try to do this I get a message saying that I can't open an account on this computer and that I should try my mobile device. I want access on my home computer and I want to know why I can't have it. I don't want Twitter on my mobile phone. The phone is too small and I don't have a data plan. If I'm stuck with cell-phone-only Twitter use, I want to know why my PC access was cut off.
Initial Business Response /* (1000, 10, 2015/10/20) */
Hello,
Thank you for letting us know about your issue. In order to maintain a safe environment for users on Twitter, we may suspend accounts that violate the Twitter Rules (https://support.twitter.com/articles/XXXXX).
For more information...
about suspended accounts, please refer to this support page (https://support.twitter.com/articles/XXXXX). For more information about blocked accounts, please refer to this support page (https://support.twitter.com/articles/XXXXXXXX).
Thank you!
Hello,Thank you for bringing this to our attention.Please see Twitter's Help Center and select the topic that best describes the issue you are experiencing [redacted]).Thank you,Twitter
Initial Business Response /* (1000, 5, 2015/11/24) */
Hello,
A user can delete his or her Twitter account by following the instructions on the following support page:
http://help.twitter.com/forums/XXXXX/entries/XXXXX.
To delete an account:
1. Log in to Twitter.
2. Click...
Settings.
3. Click "Deactivate my account." at the bottom of the page.
4. Confirm by clicking the button at the bottom.
If you believe that your account has been hacked and someone else is posting Tweets, please view our Support offerings and select the topic that best describes the issue you are experiencing.
Thank you,
Twitter
Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]