Hello,In order to maintain a safe environment for users on Twitter, we may suspend accounts that violate the *** *** ***).Please view this help article for more information about suspended accounts (***).While some
violations of our Rules and Terms of Service are temporary in nature, we will also permanently suspend repeat offenders.Thanks,
Twitter Support
Initial Business Response /* (1000, 5, 2015/07/20) */
Thank you for letting us know about your issueTwitter takes reports of this nature very seriously, and we have investigated the tweets you reported
However, it seems that this user has already removed this content and deactivated the
account
If you would like more information on how to control your Twitter experience, see this help article: https://support.twitter.com/articles/XXXXXXXX
Thanks!
Initial Consumer Rebuttal /* (3000, 7, 2015/07/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept twitters responseRegardless if the tweets were deleted, the fact is that somehow the person who set up the fake twitter handle gained access to MY FULL NAME, which I did NOT disclose on twitter
In addition, the person who set up this fake twitter account also gained access to my ADDRESS, which I have NOT disclosed on twitter
In addition, the person who set up this fake twitter account also connected me with another twitter account, again proving the person who set up the fake twitter account somehow gained access to my private info via twitter
I also received a message from twitter indicating it appeared I was having trouble logging into my account-I wasn'tTherefore this must've been prompted by someone trying to hack into my twitter account
I am NOT concerned about whether the tweets have been deleted
My complaint is that twitter has NOT kept my private information privateThe person who set up the fake account somehow got access to my full name and addressThis needs to be fully investigatedEither twitter private data has been hacked, or someone at twitter gave out my private information without my consent
No, I am NOT satisfied with twitters response to my complaintI want this incident fully investigatedI want to know who accessed my private information and how
Complaint: ***I am rejecting this response because:
I have contacted twitter through twitter an filed a Revdex.com complaint about this matter,, You twitter told me that you cannot recover my account at allSincerely,*** ***
Initial Business Response /* (1000, 7, 2015/07/24) */
Hello,
Thank you for bringing this to our attentionFor questions about using Twitter's advertising platform, visit our policy page at https://support.twitter.com/groups/
For more information, please see Twitter's Help Center and
select the topic that best describes the issue you are experiencing https://support.twitter.com/forms
Thank you
Complaint: ***I am rejecting this response because: you have several people who violate terms and conditionsI was NOT ONE OF THEMYou have *** ** *** who violates your terms and agreements everytime she POSTS and you still ALLOW her to be on TWITTER.....I have a petition going and I will get the to make you reverse your so called ***
YOU cant VIOLATE MY FREEDOM OF SPEECH!!!!!!!!!!!!!!!!!!!!!!Sincerely,*** ***
Complaint: ***I am rejecting this response because the link provided does not workThe verification process is not possible to complete without the *** involvement and arbitrationWe understand that Twitter is not a *** *** business and does not hold itself to the highest ethical standards, but we find their response unacceptable and are requesting further action be taken by the *** to address this situation
Reference Verfication Link: *** We have clicked the link for the Request to verify and received the following:
Check back soon!
*** and Tatiana of Design's the ***
Revdex.com Accredited Small Business *** or Call *** *** * ***
Sincerely,*** ***
Twitter has unlocked my accountI do hope they will work to improve their options for fixing their issues, giving better access to those who are mistakenly blockedGiving those blocked access to better support and more direction to avoid, being caught up againI wanted to update you and let
you knowI still feel, they have horrible support and not enough ways to communicate with Twitter for support
Thank you very much
*** ***
Initial Business Response /* (1000, 5, 2015/10/30) */
Hello,
Thank you for bringing this issue to our attentionThe Twitter advertising policy can be found here: https://support.twitter.com/articles/XXXXXXXX?lang=en
If you are an advertiser whose account or Tweets are under review and you
would like to check on the status or request an expedited review, please log in to ads.twitter.com and file a support ticket using the Help? button in the top right corner of your ads dashboard
Using Twitter Ads Policy, the Twitter Rules, and our Terms of Service, we will examine violations and take appropriate action
Thank you,
Twitter
Initial Consumer Rebuttal /* (3000, 7, 2015/11/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response twitter gave was totally generic and "canned"
They did offer any resolution nor any explanation of why they terminated my account
This is a prime example of twitter's lack of customer service and how they could care less about their customers and how they don't treat their customers fairly
I have been advertising on the internet since with companies such as googlebing, yahoo and facebook and never had any problems like I encountered with twitter
Other reputable companies such as google, bing, yahoo and facebook gives you a warning if they don't feel your ad complies with thier advertising policies and they give you the opportunity to make a correction
I will be filing complaints about this to the President of Twitter plus other officials within the company and a complaint to the Federal Trade Commission
I am also seeking attorneys regarding this matter
What twitter did to me and others is wrong and I think this matter needs to be exposed on the internet and by the news media
With Twitter terminating accounts without giving any warning or reason and with so many other unresolved complaints, there is no way Twitter deserves a A+ rating
Final Business Response /* (4000, 9, 2015/11/18) */
Hello,
Thanks for bringing this to our attentionThe report you filed appears to be about a specific billing or campaign inquiry related to your Twitter advertiser accountIn order to verify your Twitter Ads account and direct your report to the team best equipped to address it, please refile a report using the "Need Help?" button on the top right of the ads.twitter.com dashboard
To ensure we can verify your Twitter Ads account and make sure we direct your ticket to the team that can best address your concerns, please file the same report using the "Need Help?" button on the top right of the ads.twitter.com dashboard
If you're currently logged in to your Twitter Ads account, you can click the following link to immediately file your ticket through the help form: https://ads.twitter.com/accounts/l6ogw0/campaigns?help=please
Once your report is submitted, we'll contact you as soon as possible
Thanks,
Twitter
Complaint: ***I am rejecting this response because:
Twitter's response is not acceptableI already explained my situation and I applied three times for verfication program and they reject me three timesFor this reason they do not provide a solution for meStill I need their help.Sincerely,*** ***
Complaint: ***I am rejecting this response because: this does not solve the issueThe businesses is still refusing to de-activate my hacked account because I can't access the hacked email associated with it originallyI cannot email them from an email I no longer have access to which is not by any fault of my ownI was able to provide the email account to them and they need to provide consumers in my position another method of getting their account de-activated when they can't email for help from the original emailWith the serious issue of hacking and identity theft happening currently this is unacceptable for any business not to help their costumers retain control of or to de-activate an account in their name that's been hackedThis Twitter company should be ashamed of themselves for treating costumers this way and not assisting them in any way possible when their account has been stolen. Sincerely,*** ***
Hello,Thanks for bringing this to our attentionThe report you filed appears to be about a specific billing or campaign inquiry related to your Twitter advertiser account. In order to verify your Twitter Ads account and direct your report to the team best equipped to address it, please refile
a report using the "Help?" button on the top right of the ads.*** dashboard
Thanks,
Twitter Support
Hello,Thank you for contacting us about this issue.In order to properly review the current situation, we will need you to select the topic that best describes the issue you are experiencing through this support page: ***Please note: Twitter can only address issues
related to content posted on TwitterIf someone has posted this content on other websites, please contact those websites for assistance in removing the information.For information about steps you can take that may help you control your Twitter experience, visit this article: ***Thanks,Twitter
Hello,
Thank you for bringing this to our attentionIf you believe that your account has been hacked and you are unable to log in with your username and password, please see the following link for more information: ***
If you know which email address is
associated with the account and you no longer have access to that email, please contact your email provider for assistanceMore information can be found here: ***
If you have lost access to your account email, and you do not have a mobile number associated with your account, we are unable to help you regain access to that Twitter account
For privacy reasons, we are not able to provide any additional information about this account’s email addressEven if you mistyped your email address on signup, we require that you write to us from the exact address tied to the accountThere are no security questions you can answer nor additional information you can provide as proof of ownership.While we understand it can be disappointing when you lose access to an account, these account verification requirements are in place to protect accounts and private user data.If you'd like to create a new account, you can do so here: ***
Thanks,Twitter Support
Hello,
Thanks for writing in.Before we can investigate, we'll need you to refile your request with an email address that was previously associated with the accountThe email address used to file this request does not match any emails on the account you mentionedWe’re not able to provide further
information about the associated emails. Here's how to refile your request:Visit the following link: ***Fill out a new request with an email address that has been associated with the account you're reporting and click "Submit".You'll receive an automated response to the correct email addressReply to that message to confirm your request.If you’re unable to access an email address you had associated with this account, you may consider contacting your email provider for help accessing an old or inactive email accountRead our troubleshooting article for more information: ***
Thank you,
Twitter Support
Complaint: ***I am rejecting this response because: I DO NOT HAVE A TWITTER ACCOUNT
AND CANNOT LOGIN TO YOUR HELP CENTER
PLEASE REMOVE THIS AS YOU PROMISED TO DO WHEN *** *** CONTACTED YOU ON MY BEHALF HE DOES HAVE AN
ACCOUNTTHIS IS VERY DISTURBING.
Sincerely,*** ***
Hello,If you think you've been hacked and you're unable to log in with your username and password, please take the following steps outlined on this page: ***
Unfortunately, unless you can contact us from the
confirmed email address (or have access to the verified mobile number on the account), we will be unable to deactivate the account on your behalfWe are very sorry for the inconvenience this poses
Thanks,
Twitter
Initial Business Response /* (1000, 5, 2015/07/22) */
Hello,
If your account has been compromised but you're still able to log in, this page (https://support.twitter.com/articles/XXXXX-my-account-has-been-compromised) will help you secure your account and stop unwanted behaviors
If you think
you've been hacked and you're unable to log in with your username and password, please take the following steps outlined on this page (https://support.twitter.com/articles/XXXXXX-my-account-is-compromised-hacked-an...⇄ />
Thanks!
Initial Consumer Rebuttal /* (2000, 7, 2015/07/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Hello,
Thank you for your interest in verificationPlease see the following link for a verification application: https://help.twitter.com/forms/verify/request
Thanks,
Twitter
Hello,Thank you for brining this to our attentionIn order to properly review the current situation, we will need you to select the topic that best describes the issue you are experiencing through this support page: ***We will review your report and may follow up with
you if we need additional information.Thank you,Twitter Support
Initial Business Response /* (1000, 5, 2015/12/07) */
Hello,
Thank you for bringing this to our attentionTo continue assisting you on this issue, please file a new support ticket from the email associated with the Twitter account used at signup
Submit a new request here (be sure to
indicate the correct email associated with the account): https://support.twitter.com/forms
You'll likely get an automated response after submitting that request - just reply to that message to confirm your request and get your ticket to one of us
For privacy reasons, I'm not able to provide any additional information about this account's email addressI understand that these extra steps can be frustrating, but we have this process in place to prevent unauthorized people from accessing private user data and accounts
Thank you,
Twitter
Hello,In order to maintain a safe environment for users on Twitter, we may suspend accounts that violate the *** *** ***).Please view this help article for more information about suspended accounts (***).While some
violations of our Rules and Terms of Service are temporary in nature, we will also permanently suspend repeat offenders.Thanks,
Twitter Support
Initial Business Response /* (1000, 5, 2015/07/20) */
Thank you for letting us know about your issueTwitter takes reports of this nature very seriously, and we have investigated the tweets you reported
However, it seems that this user has already removed this content and deactivated the
account
If you would like more information on how to control your Twitter experience, see this help article: https://support.twitter.com/articles/XXXXXXXX
Thanks!
Initial Consumer Rebuttal /* (3000, 7, 2015/07/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept twitters responseRegardless if the tweets were deleted, the fact is that somehow the person who set up the fake twitter handle gained access to MY FULL NAME, which I did NOT disclose on twitter
In addition, the person who set up this fake twitter account also gained access to my ADDRESS, which I have NOT disclosed on twitter
In addition, the person who set up this fake twitter account also connected me with another twitter account, again proving the person who set up the fake twitter account somehow gained access to my private info via twitter
I also received a message from twitter indicating it appeared I was having trouble logging into my account-I wasn'tTherefore this must've been prompted by someone trying to hack into my twitter account
I am NOT concerned about whether the tweets have been deleted
My complaint is that twitter has NOT kept my private information privateThe person who set up the fake account somehow got access to my full name and addressThis needs to be fully investigatedEither twitter private data has been hacked, or someone at twitter gave out my private information without my consent
No, I am NOT satisfied with twitters response to my complaintI want this incident fully investigatedI want to know who accessed my private information and how
Complaint: ***I am rejecting this response because:
I have contacted twitter through twitter an filed a Revdex.com complaint about this matter,, You twitter told me that you cannot recover my account at allSincerely,*** ***
Initial Business Response /* (1000, 7, 2015/07/24) */
Hello,
Thank you for bringing this to our attentionFor questions about using Twitter's advertising platform, visit our policy page at https://support.twitter.com/groups/
For more information, please see Twitter's Help Center and
select the topic that best describes the issue you are experiencing https://support.twitter.com/forms
Thank you
Complaint: ***I am rejecting this response because: you have several people who violate terms and conditionsI was NOT ONE OF THEMYou have *** ** *** who violates your terms and agreements everytime she POSTS and you still ALLOW her to be on TWITTER.....I have a petition going and I will get the to make you reverse your so called ***
YOU cant VIOLATE MY FREEDOM OF SPEECH!!!!!!!!!!!!!!!!!!!!!!Sincerely,*** ***
Complaint: ***I am rejecting this response because the link provided does not workThe verification process is not possible to complete without the *** involvement and arbitrationWe understand that Twitter is not a *** *** business and does not hold itself to the highest ethical standards, but we find their response unacceptable and are requesting further action be taken by the *** to address this situation
Reference Verfication Link: *** We have clicked the link for the Request to verify and received the following:
Check back soon!
*** and Tatiana of Design's the ***
Revdex.com Accredited Small Business *** or Call *** *** * ***
Sincerely,*** ***
Twitter has unlocked my accountI do hope they will work to improve their options for fixing their issues, giving better access to those who are mistakenly blockedGiving those blocked access to better support and more direction to avoid, being caught up againI wanted to update you and let
you knowI still feel, they have horrible support and not enough ways to communicate with Twitter for support
Thank you very much
*** ***
Initial Business Response /* (1000, 5, 2015/10/30) */
Hello,
Thank you for bringing this issue to our attentionThe Twitter advertising policy can be found here: https://support.twitter.com/articles/XXXXXXXX?lang=en
If you are an advertiser whose account or Tweets are under review and you
would like to check on the status or request an expedited review, please log in to ads.twitter.com and file a support ticket using the Help? button in the top right corner of your ads dashboard
Using Twitter Ads Policy, the Twitter Rules, and our Terms of Service, we will examine violations and take appropriate action
Thank you,
Twitter
Initial Consumer Rebuttal /* (3000, 7, 2015/11/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response twitter gave was totally generic and "canned"
They did offer any resolution nor any explanation of why they terminated my account
This is a prime example of twitter's lack of customer service and how they could care less about their customers and how they don't treat their customers fairly
I have been advertising on the internet since with companies such as googlebing, yahoo and facebook and never had any problems like I encountered with twitter
Other reputable companies such as google, bing, yahoo and facebook gives you a warning if they don't feel your ad complies with thier advertising policies and they give you the opportunity to make a correction
I will be filing complaints about this to the President of Twitter plus other officials within the company and a complaint to the Federal Trade Commission
I am also seeking attorneys regarding this matter
What twitter did to me and others is wrong and I think this matter needs to be exposed on the internet and by the news media
With Twitter terminating accounts without giving any warning or reason and with so many other unresolved complaints, there is no way Twitter deserves a A+ rating
Final Business Response /* (4000, 9, 2015/11/18) */
Hello,
Thanks for bringing this to our attentionThe report you filed appears to be about a specific billing or campaign inquiry related to your Twitter advertiser accountIn order to verify your Twitter Ads account and direct your report to the team best equipped to address it, please refile a report using the "Need Help?" button on the top right of the ads.twitter.com dashboard
To ensure we can verify your Twitter Ads account and make sure we direct your ticket to the team that can best address your concerns, please file the same report using the "Need Help?" button on the top right of the ads.twitter.com dashboard
If you're currently logged in to your Twitter Ads account, you can click the following link to immediately file your ticket through the help form: https://ads.twitter.com/accounts/l6ogw0/campaigns?help=please
Once your report is submitted, we'll contact you as soon as possible
Thanks,
Twitter
Complaint: ***I am rejecting this response because:
Twitter's response is not acceptableI already explained my situation and I applied three times for verfication program and they reject me three timesFor this reason they do not provide a solution for meStill I need their help.Sincerely,*** ***
Complaint: ***I am rejecting this response because: this does not solve the issueThe businesses is still refusing to de-activate my hacked account because I can't access the hacked email associated with it originallyI cannot email them from an email I no longer have access to which is not by any fault of my ownI was able to provide the email account to them and they need to provide consumers in my position another method of getting their account de-activated when they can't email for help from the original emailWith the serious issue of hacking and identity theft happening currently this is unacceptable for any business not to help their costumers retain control of or to de-activate an account in their name that's been hackedThis Twitter company should be ashamed of themselves for treating costumers this way and not assisting them in any way possible when their account has been stolen. Sincerely,*** ***
Hello,Thanks for bringing this to our attentionThe report you filed appears to be about a specific billing or campaign inquiry related to your Twitter advertiser account. In order to verify your Twitter Ads account and direct your report to the team best equipped to address it, please refile
a report using the "Help?" button on the top right of the ads.*** dashboard
Thanks,
Twitter Support
Hello,Thank you for contacting us about this issue.In order to properly review the current situation, we will need you to select the topic that best describes the issue you are experiencing through this support page: ***Please note: Twitter can only address issues
related to content posted on TwitterIf someone has posted this content on other websites, please contact those websites for assistance in removing the information.For information about steps you can take that may help you control your Twitter experience, visit this article: ***Thanks,Twitter
Hello,
Thank you for bringing this to our attentionIf you believe that your account has been hacked and you are unable to log in with your username and password, please see the following link for more information: ***
If you know which email address is
associated with the account and you no longer have access to that email, please contact your email provider for assistanceMore information can be found here: ***
If you have lost access to your account email, and you do not have a mobile number associated with your account, we are unable to help you regain access to that Twitter account
For privacy reasons, we are not able to provide any additional information about this account’s email addressEven if you mistyped your email address on signup, we require that you write to us from the exact address tied to the accountThere are no security questions you can answer nor additional information you can provide as proof of ownership.While we understand it can be disappointing when you lose access to an account, these account verification requirements are in place to protect accounts and private user data.If you'd like to create a new account, you can do so here: ***
Thanks,Twitter Support
Hello,
Thanks for writing in.Before we can investigate, we'll need you to refile your request with an email address that was previously associated with the accountThe email address used to file this request does not match any emails on the account you mentionedWe’re not able to provide further
information about the associated emails. Here's how to refile your request:Visit the following link: ***Fill out a new request with an email address that has been associated with the account you're reporting and click "Submit".You'll receive an automated response to the correct email addressReply to that message to confirm your request.If you’re unable to access an email address you had associated with this account, you may consider contacting your email provider for help accessing an old or inactive email accountRead our troubleshooting article for more information: ***
Thank you,
Twitter Support
Complaint: ***I am rejecting this response because: I DO NOT HAVE A TWITTER ACCOUNT
AND CANNOT LOGIN TO YOUR HELP CENTER
PLEASE REMOVE THIS AS YOU PROMISED TO DO WHEN *** *** CONTACTED YOU ON MY BEHALF HE DOES HAVE AN
ACCOUNTTHIS IS VERY DISTURBING.
Sincerely,*** ***
Hello,If you think you've been hacked and you're unable to log in with your username and password, please take the following steps outlined on this page: ***
Unfortunately, unless you can contact us from the
confirmed email address (or have access to the verified mobile number on the account), we will be unable to deactivate the account on your behalfWe are very sorry for the inconvenience this poses
Thanks,
Twitter
Initial Business Response /* (1000, 5, 2015/07/22) */
Hello,
If your account has been compromised but you're still able to log in, this page (https://support.twitter.com/articles/XXXXX-my-account-has-been-compromised) will help you secure your account and stop unwanted behaviors
If you think
you've been hacked and you're unable to log in with your username and password, please take the following steps outlined on this page (https://support.twitter.com/articles/XXXXXX-my-account-is-compromised-hacked-an...⇄ /> Thanks!
Initial Consumer Rebuttal /* (2000, 7, 2015/07/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Hello,
Thank you for your interest in verificationPlease see the following link for a verification application: https://help.twitter.com/forms/verify/request
Thanks,
Twitter
Hello,Thank you for brining this to our attentionIn order to properly review the current situation, we will need you to select the topic that best describes the issue you are experiencing through this support page: ***We will review your report and may follow up with
you if we need additional information.Thank you,Twitter Support
Initial Business Response /* (1000, 5, 2015/12/07) */
Hello,
Thank you for bringing this to our attentionTo continue assisting you on this issue, please file a new support ticket from the email associated with the Twitter account used at signup
Submit a new request here (be sure to
indicate the correct email associated with the account): https://support.twitter.com/forms
You'll likely get an automated response after submitting that request - just reply to that message to confirm your request and get your ticket to one of us
For privacy reasons, I'm not able to provide any additional information about this account's email addressI understand that these extra steps can be frustrating, but we have this process in place to prevent unauthorized people from accessing private user data and accounts
Thank you,
Twitter