Two Men and A Truck

This is by far the best moving company I've ever seen and I've move several times with other local companies They have the nicest trucks and the most polite employees

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** Two Men and a truck has not made any allowance for us for our wasted time and there staff not being experienced The move should of only taken hours based on their estimate The damaged furniture should of been repaired since they dropped in the drive They are still charging us the estimated price They have not taken any money off the actual time it should of taken We wasted six hours of our time for the entire family Plus the pizza bill and the use of our tools and we ended up having to put beds together and bring in some furniture I feel they should adjust the price based on the six hours it should of taken

I have been a customer for over yearsI use auto bill pay through my bank which sends them a check every month that reaches them before the 10th of the month
Every month I receive a Late / Final notice in the mailThe first time it happened I called them right away and was told to forget it, that they had received my paymentThe next month the same thing happened againI called again and was told the same thing After many more months of this I became angry and concernedIf they were this incompetent in their billing practices, what will happen if I ever need to file a claim?
About a week ago I received another Late / Final noticeI checked the bill pay from my bank and discovered that they had received this payment over month ago and had not cashed the checkI called them and told them what had been happening and also told them that if I received another notice that I would be cancelling their serviceI was told that they would tell their billing department not to send me any more notices
I received a Late / final notice today

We purchased home flood insurance from service lines of americaMy basement flooded and the company has been out over seven times to look at my pipes below my houseAfter several floods in my basement they finally came over my house seven times to look at my pipesAfter about six months they finally sent a plumbing company over to fix the pipes underneath my front yardThey finally came and duh up my front yard on July 8th They left my yard with a five foot by foot moind of dirtThey were supposed to be out a week later to finish the pipes but have never came back outI have been in contact with service line and they keep telling me they are waiting for approval from the city to start work againAfter calling the city to figure out what the hold up was, they informed me that service lines of america never contacted them regarding workAfter reaching out to both plumbing companie and service lines of America I had no choice but to reach out to the better business burea

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[After no response from Two Men
and a Truck for almost weeks, I have had the dresser repaired myself for $
Regards,
*** ***

I submitted a claim for a clogged sewer line and it has been two full days and NO contact from either SLW or a plumberI checked the status of the claim on the website and it said there were no claims pendingThis is the second time I've submitted a claim in the last year, and this exact thing happened then as wellMight as well get used to having sewage either in your house or in your back yard if you decide to use this "warranty" serviceTerrible!

We are very sorry that this moving experience was not a positive one. We accepted responsibility immediately and have already resolved the said issues. Items that were damaged have been repaired by a third party vendor. We have also performed a free moving service (estimated
value of $670) to offset the customer's dissatisfaction of service. I performed an on-site home inspection and brought it to the customer's attention, that most of her alleged claims were pre-existing damage. A third party vendor also confirmed this. Please accept our apology, as we feel this matter was resolved and closed

Run far far awayI found this company since they have partnered with my water company in TucsonI have never received my contactWhen I called up, they told me branch lines weren't coveredI have a guest house and I wouldn't have gotten a sewer line warranty if I had known it wouldn't cover thisThis is useless

Was with this company for over years never used this repair service for exterior sewer and water, was told verbally that if service was never intially used a refund would be given backHad so many issues with their website was one of their premier customers always made the payment a monthNow they are changing their name and raising prices which I never used the service.I received a letter their changing their name and raising the cost, When I called them and told them I could not afford the hike I either had to pay it or loose my serviceThis company has done this just to keep the consumer money who has not used the service or forces them to pay something they could not affordIt's a scam and pitiful they call themselves insurance , when you were told that if you dont initialize a service call you still loose your moneyI can see it if you used it, never used it and been with them for a period of years and played over dollars

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Please be very careful if you plan on using this company They quoted me a rate of $hr then quoted me $hr with men for hrs which was "on the high side" it would probably be less, turned our to be hrs and when I disputed this they told me there was nothing they could do and this was accurate My advice go with a reputable company like *** or ***, at least they come to your home and give you an accurate quote that they guaranteeMoral of this story, live and learn and I will never use this company again

I filed an original complaint on Sept th concerning this company and their serviceI received a phone call from a Kendra G*** on 10/concerning my complaint She offered to help pay for some of my out of pocket expense and send a check for dollars and was going to reply back to your service that this matter had been handled and all party's were satisfied I received the Check on 10/or 10/and deposited in my checking accountI noticed today when I was checking my bank statement that the check had been returned to my bank and I was charged additional fees I called the bank to find out that the check was returned for nonpayment I attempted to contact Kendra at the number I have for her but there was no answer

Hi ***- We are sincerely sorry you did not have a good moving experience and can understand your frustrationsBased on the information you provided to us for your move, your move was estimated correctlyYou were not charged over your hour moving estimateThe Release of Liability form is
in place for our customers to be aware that an object they are wishing to be moved is unsafe/unique moving circumstanceThe request to not have the spray tan arena pad wrapped deemed the spray tan arena to be unsafe to moveAs discussed, we have offered to repair the damaged blindsWe are currently waiting for a picture of the blinds and then we will be able replace your blinds right awayAs for the items left behind in the garage, we have offered to send a crew to pick up remaining items free of chargeWe are currently waiting for a date/time that will work best for your scheduleRegarding the wall damage, you acknowledged and signed on the Previous Damage Report that there was preexisting damage to the railing and wallsIt was not made aware that wall damage happened during the movePlease contact us at 970.*** as we would be happy to discuss this with you further

I hired Two Mean and a Truck for a move Their movers damaged my LCD TVThey will not pay the used price for the TV
I purchased a Samsung LCD TV in (Model Number: UN40B6000VFXZA) Amazon lists the used price for this TV at $ I provided the Amazon link to TMAAT They offered an inferior and much cheaper Samsung TV as a replacement

To whom it may concern:
This complaint was filed under the incorrect TWO MEN AND A TRUCK Franchise TWO MEN AND A TRUCK Chesterfield did not move Ms***'s furniture
But - we've forwarded her complaints and been in touch with Ms*** apologizing for the delay and offering to send her a check for the coverage she's requested ($per pound per item damaged during the move) We're waiting to hear from her as to which address to send the compensation for the damages that occurred during the move

Mrs***, Our franchise Manager has just left a message for you Can you please call him *** his name is *** He will discuss with you the options for reimbursement for your expense to repair the Dresser.Thank you

We have used Two Men and A Truck on several occasions in the relocation of a sister company Every time it was pleasurable experience in dealing with company I would
definitely use them going forward

For the lack of response by Chad *** I am not sure what happened there If she did leave several messages with Chad and he didn't back to her that is an unprofessional representation of our company and it will not happen moving forward
For the other two issues, there is
some sort of misunderstanding that could have been and should have been cleared up right when *** contacted Chad the first time.We did not show up late ***'s move was scheduled for an arrival between 11am-3pm Her crew arrived right at 3pm I attached the pre-move letter containing information regarding the arrival window which was emailed to *** and the original job sheet with the crew's arrival time I also updated *** earlier in the day letting her know that our morning moves were going longer and that the crew wouldn't arrive until later in the arrival window
The running out of product complaint is a little confusing to me We provide a service and the customers move went our minimum Again this is something that could have been cleared up when *** first contacted ChadUnfortunately, Chad ***, is no longer with the New Brighton office so I can't obtain any information from him regarding the issues

Approximately one year ago I signed up with Service Line Warranties for insurance coverage in the event my sewer line needed repair on my property I paid for a year in advance After a year, I decided to no longer use this service I cancelled via a written note to the company A few months later, I decided to rejoin and make monthly payments I started getting late notices when my checks had been cashed When I called the company I was told that they had recently changed their billing procedures and their accounting service was slow After instances of poor billing practices, I again cancelled the service However, I keep getting late notices and the previous checks I sent to them were cashed after or weeks I called again on July 6, and told then to absolutely cancel my service and asked them to stop sending me payment notices

I have been with SLWOA for several years They have switched over to a new billing system that is not at all efficient I pay my bill online monthly and have never been late I started to get a notice I owe back amounts I have called this company no less that different times inquiring about their notice stating if the late payment is not sent in service would terminate I even sent them a bank statement by mail for the past six months showing their bills were paid electronically by my bank and received by SLWOFA Each time I call they tell me they researched my account and have located the problem and it will be corrected and all I have to do is send in the amount on the bill which covered the last two months, which I did My latest bill of 08-28-indicated they did not get this payment so they will stop the service if not paid I checked with my bank, and just as with all the other late payments they allege were not received, the bank said that last bill was received by them over a month ago When I call the representatives tell me they have had problems with their computers since the new switch over and assured me it has been corrected, which, it has not I will try one more time to correct this problem with them This company expects additional payments which were already paid and it is impossible to get them to correct the problems I have paid the extra amounts once just to get all this straightened out, but I will not do it again