Two Men and A Truck

This company sends me a statement every 4-months for a yearly bill They threaten to stop services if I don't pay immidiatly When I call they say that it was an error on their , but continue to send past due notices

We received the damage report from the customer and paid them out $per pound which is the insurance the customer agreed to prior to the move. We received the model number of the washer and called the manufacture to get exact weight which was pounds and then paid that out at $per
pound which is $
Thanks

TO WHOM IT MAY CONCERN: We are fully committed to fixing Mr***'s damages. *** *** our claims manager and our damage vender have tried now several times to communicate with Mr***. Our repair vender is trying to set up an appointment FOR REPAIRS with Mr*** for early November. This would have been done much sooner but, Mr*** told *** *** back on the first week of September, that he had is own contractor that he was going to use for the repairs, except the refrigerator. Mr*** has stated that he wants his damages repaired. We want his damages repaired has well. To avoid any further delays, please have Mr*** communicate with our repair vender. We look forward to resolving this issue and do apologize for anything that we have done to delay the resolution. Thank you so much. Sincerely,D*** ***

Be aware that this company has a very broad definition of what is considered "preventive" work and will not consider anything that it considers to be "preventive" We experienced a bain our main sewer line and had to have the line clearedThe first contractor never showed and required a follcall on our end to SLW in order to get another contractor out - there was no follfrom SLW, nor were they even aware that the first contractor had no-showed us A second company was called, also no-showed, and then came late the next day after another follcall At no point had either company contacted us to discuss timeline for the workThe second company was able to restore flowThis company conducted a follvisit with a camera and found not only are there numerous cracks in our mainline, there are several partial blocks (approx 75%) due to accumulated tree roots and toilet paperThese remaining blocks are clearly visible on cameraThis contractor followed up with SWL and recommended solutions to fully clear the line, but both solutions were denied because "flow has been restored." Yes - an inch sized clearing in a 6-inch pipe does allow flow, but it can hardly be said that the obstruction has been cleared!
We also have documentation from the previous owner that demonstrates this work has needed to be done in the recent past (since Fall 2016), as claims made through SLW, showing that this is a chronic problem that WILL re-occurYet we were told that nothing can be done until the problem occurs againBut therein lies their circuitous trap! If you have a clog and flow is restored (via a hour service), then anything else is considered "preventive." So the ONLY way they will do any kind of real, permanent repair is if there is a blockage that can not be addressed by roto-routingEven in the case where there is a documented re-occurring issue, they will only consider bandaids vsappropriately addressing the issueThe customer service has been very helpful when I have contacted them, so this has been a strength of my interactions But I am very disappointed that even with documentation of a recurring problem, that any additional work (which was recommended by the contractor that THEY hired) is considered preventive I guess I will have to file claims every 4-monthsBe advised and aware --- you may be a responsible homeowner, pay your premiums on time, and try and address issues on your home before they result in significant damage However, this policy will not help you do that - it will only help with emergency costs Is it worth it then? - Maybe But make the decision knowing that the policy only really covers "restorative" work and HARDLY anything that would be considered a repair

Initial Business Response /* (1000, 5, 2015/10/26) */
We are accepting responsibility for the damaged sofaI am awaiting an email/receipt from customer of the damaged itemOnce received, I will determine current fair market value on the item and settle/close out this claimI called customer
today and LDM with her
Initial Consumer Rebuttal /* (3000, 7, 2015/10/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did receive the voicemail and know I need to send a new copy of the receipt which I will do when I have itTwo Men and a Truck has a copy of the original ledger receipt from the furniture store where I purchased the couch but I am working on getting a printed copy as per their request
First I was offered $with the return of the broken, irreparable couch, which I did not acceptI called and spoke with them at length and was offered "fair market value" and/or 30% depreciated value of the couch which I also did not accept, but told them to send me the informationI already asserted that this offer was not acceptable which is why I went to the Revdex.com platform to receive a fair reimbursement
I want full reimbursement for the couch so I can buy a new one, since that is what I have to do since it is damaged beyond repair (as per what the company told me)If I'd had any control over the situation, the movers would have used the back way and not the frontI put my trust in them to do the right thing and they did not, and I should not be held responsible to pay anything out of pocket for a new couch

I've moved at least times in the past years, and this is BY FAR the worst moving company I've ever been unfortunate enough to hire Their customer care and service resolving the myriad of issues they caused is just about as bad They were supposed to call the day of to confirm arrival time They simply showed up without notice In an attempt to expedite the moving process, I piled all the items I wished to move clearly in a pile in my garage and a bedroom upstairs Upon arrival I pointed out all these items clearly and repeatedly to the movers Within minutes of beginning work, it became painfully clear to me that these workers HAD NO training in proper care during moving Rather than use dollies and handtrucks, my items were simply picked up by hand I witnessed one worker damage my desk because rather than load it on a cart, he was carrying it by hand and swung it into a beam in my garage Wardrobe boxes marked "fragile" with irreplaceable artwork were slung carelessly

This company has charged my credit card monthly for years to provide insurance for water and sewer lines from street to house but when I called they refused to respondI called last night due to a sewer blockage in the covered area and they said my account was suspended despite automatic payments, refused to respond and refused to tell me why my account was suspendedThe credit cards are active and have been for decadesThis company had charged me monthlyThey refused to respond and refused to tell me whyThey also did not call back as they said they would the next business day

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***I submitted my receipt to them for reimbursementI’m hopeful they will follow throughThank you for your helpHave a Merry Christmas!

They say hours emergency service day or nightNot true I had a clogged line out to the city sewerCould not use any water in the houseNo bathroomsThey couldn’t get anyone out until the next dayHow are you suppose to make it hours without using the water? Go to a motel? Put that $ in to the cost of this contractThey apparently don’t have plumbers under contract that work after pm

Letters were circulated to the residents of *** Mobile Home Park Many were concerned that if they didn't fill out the paperwork that there water would be shut off The way the advertising is explained it scared a lot of people unnecessarily Water is private and they should never been sent

I have concerns on the advertising letters they are mailing outletter has a City of *** *** logo and comes across as being from sent out by the city of ***Several elderly resident that I know thought that it was from the City and that it was something the City was suggesting that they needed to purchaseI feel that the this company fully intended on making the letter look like an official City letterThe second paragraph in the letter starts out {AS a *** homeowner and city official} It may well be within legal terms, but is rather misleadingI would be more than happy to email you a copy of the letter

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The repair man is scheduled to come and take a look at the table to evaluate if he is able to repairDuring our conversation, he did not sound confident that from the picture, he could fix it without having to take a look at it firstUntil he does that and can tell me definitively that he can make this table "whole: again, I am not agreeing that an appointment resolves the matter at this timeAgain this is a very heavy slate top and whatever he can or will do I need to be sure that the integrity of the table remains in tact so that it just doesnt break down and maybe fall on someones feet or something
Regards,
*** ***

On August 12, we had a sewage back up in our homeI called SLW and began a claimTheir subcontractor arrived and misdiagnosed the problem as kitchen waste back up (despite it clearly being sewage) within the home and informed me to call my own plumberI did so and incurred a charge of $That plumber did his best but the blockage was external to the home (the type covered by my warranty) and he could not clear it because it was not in the houseBy this time the sewage had infiltrated my furnace and the health hazard was extremely realA second call to SLW resulted in the owner of their subcontracting company arriving and over the next few days he did an excellent job of solving the problemI was assured by a John V*** of SLW that my charge of $from my private plumber would be reimbursedI sent him a scanned copy of the invoice and he acknowledged it was received and "sent over to contracting"I have made four calls to follow up and have only received continue

I think this is the best policy I ever bought!! They are quick and efficient as well as courteous and helpful

Here is a copy of our Terms and Conditions. Please review section J, under Movers Liability

We sent a moving crew to her home free of charge post move to take care of the cabinet. We looked for the cushion the customer said was missing. We inspected the truck, the office, and spoke to the moving crew. They told me that they did not have any items left on the back of the
truck when the move was completed. I looked at the customers bill of lading under the truck release section. The customer initialed that portion which states the following: "I have inspected the truck in which my items were transported and verify that all items have been removed from the truck(We are not responsible for missing items)." After explaining this to the customer she was still very upset. Even though we do not have the "missing" item and we went through all the proper procedures on move day, we decided to provide the customer with a settlement anyways. The customer was sent a settlement letter based on her valuation selection. The refund is being processed to the card used for payment of her move. I feel that we have gone above any beyond given the circumstances

I have been a member since 2012, never filed a claim, always paid invoice on timeToday I had a problem with my account and called customer serviceTalked with Darnell and he was extremely courteous and very helpfulThat's why I will continue to do business with SLWAWell done

Our movers did a great job! They called to let us know they were on the way and arrived right on timeWe planned to just have them move big furniture to try to keep our time shorter and stay in budget, but our movers worked very hard and moved all of our belongings in a short amount of timeWe were so impressed with their hard work! while we have moved each year for the past years, this was our first experience using a moverI am happy to say we will never move without a mover again! I will definitely call two men and a truck next time we moveOur experience with the entire process couldn 't have been better

The entire team at Two Men and a Truck were wonderful to work with The office staff was prompt with responses to my questions, efficient with scheduling and offered helpful hints to make my move easier The moving team was the best anyone could hope for - very polite, considerate, careful with my possessions and efficient I would recommend Two Men and a Truck to anyone!!!

On Monday, November 20th, Service Line Warranties dispatched *** *** to address a sewer line backup in my basement They arrived, but were not able to clear the line and said they would return on Tuesday, November 21st to complete the job and would bring a high pressure jet water system to clear the lineWhen they left, they did not cap the line and therefore sewer gas escaped into the basement and the house
They did not show up on Tuesday and did not call When I called in the late afternoon, they said they were not coming because it was too cold to run the high pressure water system It was degrees F
They came on Wednesday, November When the technician left, he said the line was clear but that part of the hose and the nozzle from the high pressure water system was stuck in the line and he would have to come back that afternoon to retrieve it He never came back There were no restrictions placed on use of our water and toilets by the technician He said the