Two Men and A Truck

We do not require any additional signatures from the customer. In regards to using moving supplies, everything that was brought out the customer was free of charge. We did not charge the customer for one single box yet we used quite a lot of supplies. We also sent an additional moving crew to help the customer's move go faster. This again ended up being completely free of charge. We then removed even more money from the bill out of customer service for concerns the customer expressed about the original moving crew. When I sent one of my managers onsite to speak with the customer in person after this move, *** explained there was even more down time from his move that we didn't account for on move day. Without question we removed the time he mentioned further lessening his total cost. After all of this has been done we feel confident that what we have done post move is fair and reasonable given the circumstances

I received a letter in the mail a few days ago stating that they've been trying to reach me regarding water line coverage and that many homeowners in my area, have chosen to utilize their servicesI'm always skeptical of things like this now days with all the scammers going around and going on so I tried to go on the site and was unableHowever; I somehow came to the Revdex.com and found a whole slew of "bad" reviews which did nothing but confirmed my gut instinct and "bad" feelingNow, I'd usually go against my gut instinct and end up regretting it in the end, but I'm definitely not a fan of giving away my hard earned money, for crappy servicesSo yeah...no the reviews are good enough for me to say noI'm a single mom with ONE income and although the services sounds right, I just don't want to regret it in the end

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
I will accept a settlement of $2, I believe this is a fair amount due to the extent of the damage to my appliances, furniture, walls and floor and for the neglect Two men & a truck has shown in resolving this issue
Regards,
*** ***

I began communicating with Service Line Warranties of America (SLWOFA) in mid-June of this yearI have a warranty contract with them for my sewer line, and when I had water lines repaired under my driveway, the plumber told me that there was also a sewer line leakI asked my plumber not to lay concrete over the hole in my driveway until I could have the warranty company come check it outI contacted SLWOFA and they sent someone outThe person who went out didn't look around and called me saying that he wouldn't check anything until I had an access valve installed somewhere around my house (there's one right next to the huge hole in my driveway, but he didn't look for it)I told him about the hole and where the leak was said to be located, so he walked over and looked at itHe said that my plumber's work on my water lines wasn't up to code and he wouldn't do anything until it was and left my houseI contacted my plumbing company and spoke with the owner, who clarified that the wo

Two Mean and a Truck in Rocky Hill CT were excellent to work withThe office staff were thorough and the movers came on time, were polite, efficient and careful with our belongingsWe liked them so well that we will be using them again soon

My mother had had a positive experience with the Colorado Springs branch which is owned by the same person as the Pueblo branch so I felt confident that my move would go well The good: when there was an accident and one of the homes was damaged by the truck, they were courteous and dealt the with insurance claim with little hassle to us
The bad: I had originally spoken with CO springs branch and declined any storage covers I called the Pueblo office the day of the move to ensure that they would be bringing all that was needed to pad or protect the items during transit and I was assured that they would have that on the truck I left the old home to mark the spots for the furniture to be placed in the new home When my mattress arrived, the expensive anti-dust mite, anti-allergen cover recommended by our allergist was shredded on one side and the mattress underneath had splinters and torn threads on one side I was told that I would have had to order a special mattress carrying cover for that to have been protected and insured in the move They had also had my husband sign a waiver since they did not carry one of those on the truck I was told that I could get a new cover for cheap at Walmart and when I spoke to the office I was told that since the waiver was signed, they could no do an insurance claim What would have made me satisfied is some offer from the company to assist even partially in buying a new one The mattress is a $and the cover is over $ I can live with a slightly damaged mattress but the cover will have to be replaced I blame poor communication from this company for this incident The workers are pleasant but hopefully other customers will know to clarify and reclarify when asking their policies (I checked and this particular one regarding mattress carrry is not listed on their email sent out to review the move guidelines)

TWO MEN AND A TRUCK were available on short notice, at a reasonable price, in my local area, to perform my moveThe reservation staff was easy to reach, friendly an attentiveThe movers were very polite, professional, and efficient at handling my belongings, and worked as carefully as if they owned everything themselves! Would definitely use them again and recommend to others***

Initial Business Response /* (1000, 5, 2014/10/30) */
We apologized to the customer and have cancelled all collection attempts for the balance dueThe balance is considered paid in full and closed

Good Morning ***,
I am sorry about the length of time your move took. We do our best to give as accurate of an estimate as we can. I know that 3-hours of time was wasted waiting for you to bring us out the key to the storage. That time could have been better
utilized to place everything in storage. As for your items left in the house, as you found out we do not carry special tools to disassemble exercise pieces and as the men were waiting they spoke with the only representitive there which was your girlfriend. She confirmed the address to the storage and the guys departed expecting you guys to meet them at the storage unit.
As for the move that took place on Saturday we did not bill you for that time.
I am here to work with you as much as I can as I stated in our conversations but had the guys or the office knew the exercise items were ready to be moved we would have gone back and grabbed them. Not letting us know until the next week, there is very little we could have done. If you can get access to the home we are more than willing to help get those items out
Dan ***
###-###-####
We are in the office from 8:00am to 5:00pm, Monday through Friday and here till 4:00pm on Saturday's. Our number is ###-###-####

We have viewed the customer complaint and have made attempts to reach the customer by phoneWe have left messages and customer did return call but we have not been able to reach the customer to discuss her concerns with her.The broken desk in question was discarded by our movers at the request of
the customer and that is why it was not returned to the office for repair and why a damage claim form was not issuedWe are willing to discuss the desk concern to make sure there was no misunderstanding.Regarding the arrival time and time concern we will need to discuss with customer once we are able to talk to her.We have discussed with our movers regarding the inappropriate language as well as the concern with one of them on his cell phone during the move timeThis also will be discussed with our customer once we are able to connect with her .We are willing and open to discuss with our customer all of the concerns that have been noted and look for quick resolution to this issue

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Common points we agreed on:
1. my request of compensation is NOT based on the $net loss occurred to me solely due to this accidentI believe I made it clear to all the three people I talked to from Two Men and A TruckThat's between me and the home buyer and it was not based on repair cost alone.
Repair by TMAAT is not applicable in this caseWe only have the choice to compensate based on repair cost estimate
The difference is which estimate to base onI believe it should be a fair market estimate as I presented to TMAAT and also in my initial complaint to Revdex.comAll email detail available if needed to prove the neutrality of it. That's why I insist on my request of $covering the floor damage as well as drywall and other smaller damages, bringing this case to a close
Thanks for your review on this
Regards,
*** ***

Hi ***,
I am sorry to hear that you were not satisfied with our
resolution for the issues on your move, which was a courtesy refund of two
hours, in addition to providing an extra crew member at no additional
cost.
We were surprised to hear that the issues you described
began on the first day of our serviceAt that point, you were under no
obligation to move with us the next day and we would have been happy to cancel
your move had you requested thisWe certainly wouldn’t want you to move with
us if you were uncomfortableThat’s why we confirmed that you would like to
continue your move on the following day and you agreedYou also stated that
sending the same crew would be fine by you
We have not received any communication from you since the
completion of your moveWe have only heard from your aunt, who lives in
another state and was not present during the move. She had also repeatedly
contacted our individual employees on their cell phonesPlease understand that
it is difficult to work with someone who was not present during your move and
not listed in your customer file
We understand the additional stress military moves can
entail, and have sincerely tried to provide solutions at each step during your
moveIn fact, the manager who came out to your move is a veteran, and our
operations manager who spoke with your aunt is a military wifeWe feel we
offered a fair and reasonable resolution by discounting your move and providing
additional labor at no cost to you, therefore we will not be able to offer
further refundsIf you would like to speak with a manager, we encourage you to
contact us at 858-877-
Sincerely, *** *** ***

Unfortunately it appears that Mr*** and I will agree to disagreeThe facts are that nothing was damaged purposefullyWe offered to repair everything to it's original conditionThe door, hallway, door frame, etcis a direct extension of Mr***'s residenceThis is why *** *** is trying to take advantage of Mr*** and the situation.We strongly believe that we have done everything possible to reconcile the situationUnfortunately *** *** seems to have a firm, unfair stance regarding this situationOur stance remains that the damage is closed and *** *** / Mr***'s requests are unreasonable. *** ***

Overcharged me, forced me to pay a third party to complete my move & hook up/assemble appliances/beds & broke numerous items that can't be replaced
I booked these folks April, men & trucks When I booked the move, I stressed to them I had $1,to spend and not a penny more I moved from a sqfthouse to a sqft house about miles apart from one another The men repeatedly REFUSED to use a dolly opting instead to each carry or boxes at a time They strolled rather than walked They stopped often to gossip about the member of their team that wasn't in the room I am a military widow & I know how to pack Everything that would fit in a box was in a taped box & the top was OVERLY clearly labeled as to what room it belongs in & whether or not it was fragile I had every taped box stacked in the dining room so they didn't even have to wander from room to room to get them End of the day what should have taken hours took What should have been an

We have used your company times in the last monthsAll three times we had different employeesAll three times we had excellent service! This is a great reflection on your company…you train them to be excellentThanks again

Was interested in taking out SLWA warranty, but wanted to do my homework firstI called and ask which plumbing companies they used and was told they could not give out that informationHow can I make a good judgement call as to taking out this warranty without being able to find out if SLWA has a good working relation with these plumbing companiesI don't know what SLWA is hiding but suspect it to be a scamI call our utility company and they were puzzled as to why SLWA would not give out this infoSLWA, you lost another potential customer

Complaint: ***
I am rejecting this response because: I was cheated and suffered damaged that is being lowballed as to item weightT** *** ** Illinois should investigate and strip
them of their trucking charterIf the company was smart they wouldn't have overbilled me in the 1st place, they should be smart and fully refund me as a loud statement of their apology.Now it's a matter of consumer education and will be a matter of record for all to see long into the future
Sincerely,
John B***

I live in *** ** I paid for this service for years the first time using it, I'm told there would be a plumber that would come and unclog my sewer come to find out he is traveling from *** *** ** that is over hours away, he came in two daysand wasn't setup to unclog itso instead of taking his recommendationsservice line warranties sent him back home to find no one was even in their Coverage area that could perform the workgetting the run around for another days for them to tell me thisNow it's been a week and I'm stuck with a bill for to drain my sewer outside my house, plus it's not even unclogged yetI have an month pregnant wife and three kids under six, and have had sewage backed up in my house for a weekwe have been calling at least once a day on this

I enrolled in the sewer and water warrantyI gave MY NAME and MY ADDRESSMy policy was created in my EX_HUSBANDS NAME and sent to HIS ADDRESSWhere they got his name and address, I have no ideaI call them to make a complaint and get this straightened out, and what does this company do, THEY SEND OUT ANOTHER POLICY TO MY EX-HUSBAND WITH HIS NAME AND ADDRESS ON ITI am furiousand just try to call them, on hold for minutes then got disconnectedOn hold another minutes and gave up

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Heather ***