Two Men and A Truck

I've moved at least times in the past years, and this is BY FAR the worst moving company I've ever been unfortunate enough to hire Their customer care and service resolving the myriad of issues they caused is just about as bad They were supposed to call the day of to confirm arrival time They simply showed up without notice In an attempt to expedite the moving process, I piled all the items I wished to move clearly in a pile in my garage and a bedroom upstairs Upon arrival I pointed out all these items clearly and repeatedly to the movers Within minutes of beginning work, it became painfully clear to me that these workers HAD NO training in proper care during moving Rather than use dollies and handtrucks, my items were simply picked up by hand I witnessed one worker damage my desk because rather than load it on a cart, he was carrying it by hand and swung it into a beam in my garage Wardrobe boxes marked "fragile" with irreplaceable artwork were slung carelessly

I have been receiving letters from this company to sign up for a insuranceI have called them and told them I am not interested, but they continue to send lettersThe recent letter I received informed me that I have a plan which is noted on a declarationI have not signed for any plan and do not want any insurance from this companyAlso the letter was in my husbands name and he has just recently diedI want this company who claim that they are affiliated with FPL to stop harassing me

I paid my $yearly fee before the due date (check was cashed by them 6/15)I later (September 7) received an overdue notice billWhen I called they said they hadn't received the check and demanded payment so I paid another $via VISA over the phone then later rechecked my bank statements learning it had indeed been cashedI have called them six times since that date and received answers ranging from "the check is in the mail" to not being sure if it will even be processedThis last call today I was told that they've started the refund, but I've heard this beforeI need help bringing this small but irritating issue to a closeThanks

Don't believe the hypeSave your money for repairsThis company will have an excuse as to what is covered and what is not,Guess what your issues will not be coveredI'm disappointedI hope they don't give me any grief when I cancel to get a refund

On Monday, November 20th, Service Line Warranties dispatched *** *** to address a sewer line backup in my basement They arrived, but were not able to clear the line and said they would return on Tuesday, November 21st to complete the job and would bring a high pressure jet water system to clear the lineWhen they left, they did not cap the line and therefore sewer gas escaped into the basement and the house
They did not show up on Tuesday and did not call When I called in the late afternoon, they said they were not coming because it was too cold to run the high pressure water system It was degrees F
They came on Wednesday, November When the technician left, he said the line was clear but that part of the hose and the nozzle from the high pressure water system was stuck in the line and he would have to come back that afternoon to retrieve it He never came back There were no restrictions placed on use of our water and toilets by the technician He said the

Our movers did a great job! They called to let us know they were on the way and arrived right on timeWe planned to just have them move big furniture to try to keep our time shorter and stay in budget, but our movers worked very hard and moved all of our belongings in a short amount of timeWe were so impressed with their hard work! while we have moved each year for the past years, this was our first experience using a moverI am happy to say we will never move without a mover again! I will definitely call two men and a truck next time we moveOur experience with the entire process couldn 't have been better

The entire team at Two Men and a Truck were wonderful to work with The office staff was prompt with responses to my questions, efficient with scheduling and offered helpful hints to make my move easier The moving team was the best anyone could hope for - very polite, considerate, careful with my possessions and efficient I would recommend Two Men and a Truck to anyone!!!

We have had to call Service Line Warranties several times in the past monthsOur sewer line from house to street has been cleaned at least twice and a camera was put in the line to view potential problemsAs I viewed the monitor , it appeared to show possible displaced or broken pipe and the probe reached a point where it could no longer goThis point appeared to show a blockage which only allowed partial drainageUpon asking for access to the video, Service Line Warranties customer service department refused - saying that the video was proprietary and I could not view the video of my sewer line

This is strictly a service enrolled by someone other than in our household
I consider these all fraud charges
the service dates:
until
until
until
All of theses days are fraud charges under some kind of protection plan via Columbia Gas Co that was never initiated by me via phone or in writing
This company indicated I enrolled under my current address, the account number was provided by customer service to me todayAcct# ***
The charges been detected after noticing a refund pending under this company in the amount of $ 10.42, by Credit Karma
I checked my credit today, since I had more charges on my Credit card and my checking account as well via phone purchases
That is how I became of this knowledge
I called them, but because I can not trust them to tell the truth
I spend hours of calling them, spoke to different people at customer service and one manager without results
And they hung

Two Men and a Truck has helped me with two different movesI found the company to be very reliable and professional, from scheduling the moves through completion of the movesThe movers were on time, clean and courteousIt was a pleasure to do business with them!

I contacted customer service on 6-11-regarding a double payment of the annual sewer line insurance premium The rep, Jeanie, acknowledged that a double payment had indeed been made and that a refund check would be issued for the extra payment and mailed to the address on fileShe told me that it would take at least 4-weeks before the check would arrive On 7-23-18, I contacted customer service againThe rep, Vickie, informed me that approval for the refund check had been processed on June 15, and it would probably be weeks from that date before it arrived
Eight weeks after approval (and almost nine weeks since initial contact) still no check, so I contacted customer service a third time on 8-10-
Because of the accent of the rep, I never understood his nameHe tried to start the process for a refund, but I told him that had already been doneHe said he could only communicate with the refund department by email, and he couldn't tell if the check had ever been maile

Please call our office and talk with me***We will take care of the damagesOur general manager and operation manager have left numerous messages for the customer to return our calls*** *** TWO MEN AND A TRUCK

I thought this company was greatRight from the beginning of the quote to the follow up to make sure I was happy with my moveI will recommend this company to my friends and family

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHi- okay I must have misunderstoodI thought the move would be complete by 3:p.mand it wasn't complete until 5:p.mI would like the 10% discount sent to:
*** *** *** **
StPaul, MN How long will it take to get so I can watch for it?
Thank you,
*** ***

Initial Business Response /* (1000, 5, 2015/06/04) */
I am willing to work with the customer on her issuesI've called numerous times and also emailed herStill waiting on a responsePlease call me to discuss a resolution*** *** XXX-XXX-XXXX ext***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. *** has spoken to *** and the credit has not been processed at this junctureAnyone can say they will credit someone - but it's not showing upWe only were told that the glass for the curio came inWe were not told how long it would take to fix the door hence we don't know when it would be delivered to us so we are stool without said curioPhotos were sent over in regards to the sofa he was to review them & have someone else on his end review them - as of this date there are NO steps sent notifying us of their course of action on this either - so we didn't receive the credit - we have no idea when we will get the curio back and the sofa is in limbo on if and when they will fix that.have *** email me My email is provided with this Revdex.com complain't since you ruined my curio that was bought for me by my family and the sofa ... ***
Regards,
*** & *** ***

Initial Business Response /* (1000, 9, 2015/10/07) */
Mr*** *** has had repairs made to his damaged desk and has been made whole againThe piece was restored and delivered back to him weeks agoIf you need any more information please do not hesitate to ask
Initial Consumer Rebuttal
/* (2000, 11, 2015/10/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The repaired the desk to repaired statusThey did pick up and re-deliverI would recommend them if your items are not highly valuable

Within a week, of this move, our manager inspected the damages at the customer’s homeAs a result,we agreed to purchase a new vanity even though the old one couldhave been repaired, and it was sent directly to the customer’s house within 2weeks of the move date. The wooden piece to the
dining room table is a cosmetic plank that connects the two large tablelegs underneath the table. Though not damaged, the hardware was missing. The sturdiness of the table was not compromised, and we offered to send a vendor toinstall the plank with new hardware. Because the vendor could not comply with the customer’s time frame, we reimbursed the customer $for the repair that he arranged.Because of the age of the patio furniture, the inserts are no longer available. The furniture is significantly worn and rustedThe customer suggests that the caps fell off inthe truck, but we never saw themWe priced rubber end caps at $and offered to send the customer a check for $as an act of goodwillJosh ***, General Manager, Pittsburgh

From the planning tool on the website to the follow up by the office staff, ***, to the confirmation letter outlining the move details, and the appointment call to re-confirm, everything about the move was as it should be The estimate was approximately what I expected The highlight was ***'s crew of himself, *** *** and *** arriving as scheduled, establishing the move day details, conducting the walk through, explaining the paperwork and getting right down to the move itself Moving is stressful by itselfTheir focus on customer communication, care for our possessions and genuine concern for our move relieved our fears They stayed on schedule wrapping up the load out before lunch We then ate lunch with them to demonstrate our appreciation for their efforts Once completed we went in to the first unload which was a second floor delivery Overcoming the narrow stairway with ingenuity and sheer strength, they quickly had the first unload completed We then moved to the second unload where they provided advice and support on how to best load the space to optimize use of the available unit We finished on time, on the planned schedule and right on budget We are per cent satisfied with the Two Men and a Truck support staff, the tremendous teamwork ***, *** *** and *** provided for our move and the overall experience We thank you!

For months now I have been trying to get some information from Service Line Warranties that I believe I am entitled to To date, I have received nothing I first started trying to contact SLW in May of I sent numerous emails to their email address that they provide on their website and received no response to dateTherefore, I sent them a letter May 18, 2017, and again June 8, At that time I was basically asking them to confirm my Account with their company regarding one of their warranties offered, informing them that my husband had passed away in 2016, provided them with documentation confirming that the property/residence which this contract covers is now in my name alone, and asking them to note that in their records I had also asked about more information about solicitations my husband had been receiving about other warranty programs
About the middle of June, since I had yet to receive a response either by email or USPS, I called the number provided on their website To be frank, the person on the phone spoke so quickly that I had to ask them times to please slow down so that I might be able to understand what they were saying, and so I would be able to stop asking them repeating themselves They never did slow down, they were rude, and I finally ended the phone call
Late June, 2017, I received a response from SLW dated June 27, from Dessie S*** with The Customer Care Team It said that it was a response to my letters of May 18, and June 8, but honestly it didn't answer the questions I had posed So once again, I started emailing them asking them for this information Additionally, I asked them for a list of the network contractors used in my area Quite frankly, since I am alone at this residence, I want to know what companies and/or representatives might be called out to my residence if I ever had to file a claim with SLW
Emails went unanswered; and in another phone call to them in early July, I was very rudely informed that they did not give out the list of their trusted contractors, and I did not have the right to that information I began looking for information online as to whether there were any complains or negative reviews on SLW, and that is when I came across some negative reviews about the company on the Revdex.com website, and specifically, one of the negative reviewers had encountered the same "wall" when they also wanted a list of SLW's approved contractors used in their area However, a "Customer Care Manager" with SLW, who identified themselves as "John K***" indicated that he emailed this list of approved contractors to the reviewer, and he also indicated that the reviewer's inability to previously get this information probably had to do with confusion of where the phone call they made was received, and that if one wanted that information, you should call or asked to be transferred to the Service Center
In light of that information, I once again called SLW on July 20, 2017, asked for this information, and when "Shamiria" (sp?) very rudely informed that they didn't give that information out, I asked to be transferred to the Service Center She told me that they would tell me the same thing, so I described to her the response I note above by "John K.***" with SLW on the Revdex.com review portion of their website, and she said that all she could do would be to ask her supervisor to contact me So I gave her my phone number as she asked, and then asked how long it would be before I heard from someone She said within hours As it is now August 10, 2017, it appears that they have ignored this also
I am very disappointed in the fact that not only does SLW not respond at all to any of my multiple emails, have extremely rude employees answering their phone who offer no meaningful customer service, but their customer service representatives' supervisors are also non-responsive How can I feel comfortable with or trust that this type of company would deal with or contract with companies in the area that they would send out to my residence if I had to have someone come out? How can anyone feel comfortable with this I understand that it's all in the numbers The more warranties they can sell, the more money they make But the problem is that if they do not provide quality customer service and respond to their customers' concerns in a timely and efficient and polite manner, then how can you trust that the coverage that you have purchased is worth anything at all?
Best regards,
*** - Arlington, TX