Two Men and A Truck

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] First, I have not received any messages from the Two Men and A Truck company I have the same number that I had when I contracted them in May Both TV's were sitting where they were being used and not boxedThe one that hasn't worked since they delivered it (in) was in the bedroomThe inch TV was in the denThey wrapped the TV's The hurricane lamp shades for the sconces were boxed by me or my familyThe company is welcome to call and schedule an appointment

Revdex.com:At this time, I have not been contacted by Two Men and a Truck regarding complaint ID [redacted] .Sincerely, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

This claim is unable to be honored due to time lapse We have a day period in which we honor claims The claims that were made right after the move were honored and the furniture was repaired back in The recent claims were made over days after the move date therefore we are unable to honor these claims

Hi ***, We’re very sorry there were damages to your desk during your move, and we understand why you’re upsetAlthough we train our movers to prevent damages through padding and stretch wrap services, damages occasionally happenIn these cases, we do our best to work with our customers to find a fair resolution Each customer who moves in California has three options for protecting their belongings: basic coverage, actual cash value coverage and full value coverageBasic coverage, which is the option you selected, is free and ensures recovery of damaged items at cents per pound per articleBased on the weight of the desk the most you would have been able to recover is $Despite this, we offered a refund of $When you expressed your dissatisfaction with our offer and requested a vendor to repair the desk instead and we agreed to get a quote for repair to see if that was a viable optionWe received a quote for the repair to be between $and $an amount we are unable to compensate based on the valuation selected for your move We do truly apologize for the damaged desk and the inconvenience it has causedWe tried our best to offer a quick and fair resolution for you, above the amount of coverage you selectedOur offer of $still stands Sincerely, [redacted] Sales Manager

Complaint: [redacted] I am rejecting this response because: I had 27' of MATCHING quartz countertop before Two Men and a Truck were hired as professional moversI paid a lot of money to move the countertop and kitchen cabinets milesAt the start of the move, the countertop was carelessly placed on a dolly with the heavy section of the countertop hanging over the edge of the dolly and the 36" sink cutout in the center of the dollyThe weight of the heavy countertop with no support underneath, fell IMMEDIATELY from the dollyI was told by Thomas, the director of the movers, not to worry as I had purchased $25,worth of valuation coverageThomas and I spent almost an hour on the phone with his supervisor Tren, discussing whether the men would agree to move the rest of the countertopIt was finally settled that they would move the countertopAfter the truck was loaded, I drove the miles to the move destination and waited for the truckIt took OVER minutes for the truck to arrive (I drove the distance in less than minutes)The movers claimed they were stuck by a train and deducted minutes from the moveThat still left two hours of time spent with Tren on the phone at $per hourI am requesting a REFUND of $-the two hours spent discussing whether my move would be completed.After the move was completed and I diligently PAID IN FULL, I requested $2,to replace the section of countertop in the kitchen so that ALL PIECES OF QUARTZ MATCHTwo Men & Truck offered to replace only the 8' section with a QUARTZ REMNANT and knowingly admitted the countertop would not matchThis is unreasonable; the valuation coverage information that I received at the time of the move specifically states that the broken items would be REASONABLY repaired or compensatedIn order for my to purchase an additional 8' section of the SAME COLOR countertop, I would need to purchase an ENTIRE SLAB of quartzThis would be the $2,885.00.Two Men & a Truck are claiming that THEY are the valuation coverage- there is NO INSURANCE COMPANYI am requesting that Two Men & a Truck be responsible for their actions and honorably settle my claimI am requesting compensation of $3,to cover the wasted time during the move ($x 2hours=$374.00) and a matching quartz countertop ($2,885.00) of which I OWNED at the beginning of the move.Thank you for your kind attention to this matter.Sincerely,Carolyn M [redacted] [redacted]

Chronology of Events January 26, 2018: Dominion Energy/Home Serve letter notifying customers that Dominion Products and Services was transferred to HomeServe USAThis correspondence included the Service Agreement Number and Description for Heating and Cooling Repair Coverage(Interestingly, it did not address theWater Line Plan, for which I DO have covered via HomeServe) January 31, 2018: I called HomeServe and spoke with JudyInitial call was to notify HomeServe of the mistake – i.ethat I have Water Line Plan coverage, but NOT Heating and Cooling Repair coverage Was told that I had coverage effective December 26, This date does not reflect the same date as my on-line account That date states establishment on December 16, During this call, I asked that the Heating and Cooling Repair coverage be cancelled immediately February 7, 2018: I called HomeServe and spoke with Dejsha During this conversation, I confirmed my desire to cancel the H

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11188493, and find that this resolution is satisfactory to me Regards, [redacted]

On Monday, November 20th, Service Line Warranties dispatched [redacted] to address a sewer line backup in my basement They arrived, but were not able to clear the line and said they would return on Tuesday, November 21st to complete the job and would bring a high pressure jet water system to clear the lineWhen they left, they did not cap the line and therefore sewer gas escaped into the basement and the house They did not show up on Tuesday and did not call When I called in the late afternoon, they said they were not coming because it was too cold to run the high pressure water system It was degrees F They came on Wednesday, November When the technician left, he said the line was clear but that part of the hose and the nozzle from the high pressure water system was stuck in the line and he would have to come back that afternoon to retrieve it He never came back There were no restrictions placed on use of our water and toilets by the technician He said the

men and a truck left my jobit did not matter to them that my house was being closed on the next day and the buyer expected me to be out that daynot only are they charging me for services they think they rendered but they also cost me an additional $for me to rent my house to keep my furniture in it for another weekthe issue stems from the fact that they do not send out an estimatorthe company that I then hired has this kind of job all the time, cleaning up after men and a truck when they go to a job and decide they do not want to do it

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] the company took three trips in days to get all of our thingsMy son's signiture is invalid due to me having guardingship of himI talked about it over the phone several times, that We needed everything moved to new address, not portions of itHow can one turn in apartment keys with things still in the apartment.I had to pay more rent to the complex as a result of movers not having everything out the first time.That extra rent comes out of my depositThis should not be a big, huge surprise to a moving company I was not informed in writing that movers would keep charging me more money over and over again for repeat tripsthe prices were not put in writing either, and there was never a written contractI was not informed in writing that movers leave before job is complete.I was not informed about signing paper work before job was startedI want to note that both my son and I were in a disabling car accident a year ago and needed the help from this company.They took advantage

Dear ***, Thank you for your response, I apologize if you feel we are misleading you, it is not our intentionBelow is the breakdown of items with the offered reimbursement amountAs mentioned previously, basic valuation was selected for your move which recovers per pound per damaged itemThe refund offered was based on the images you provided for usRustic Hutch: Approximate weight 40lbs, refund $24.00Burner: Approximate weight 5lbs, refund $3.00Cabinet: Approximate weight 50lbs, refund $(although not considered to be a total loss)Chair x 3: Approximate weight 5lbs/ each, refund $each = $9.00Total refund $increased to $You had mentioned you were unhappy with the refund on the burner which is why we offered to increase the refund to $I apologize however the most we will be able to refund you is $In regards to the time it took, as I mentioned before I took a look at the GPS tracking unit and the paperwork done for your moveIn addition, I spoke to the crew on your move to get additional feedbackI assure you that you were not charged for any breaks the movers tookAgain, I truly apologize you were unhappy with our servicesOur offer of an $refund still standsTell us why here

Mrs [redacted] I apologize that this repair has taken so long to get resolved [redacted] our repair vendor was given your damage claim and we thought he contacted you [redacted] tried to reach out to you this morning by phone 8/4/ If you would reach out to [redacted] or [redacted] at [redacted] or by email at [redacted] @twomen.com Thank you for bringing this issue to our attention and we are looking forward to helping resolving the damage claimThanks

I hired Two Men and a Truck to move from my apartment to condo, which was located about mile away The movers moved me on June 10, When speaking with Austin, he gave me an estimate of hours over the phoneThe move took nearly hours I am not a professional mover, so I relied on their estimate Several pieces of my furniture are damaged I have books shelves that now wobble I have bed frames that are scractchedI have an amoire that was complelty broken (drawers are broken, chunks of wood were knocked off)Sofa that is banged up One of the movers filled out a damage report and said someone would get back to me No did I emailed this company on June 27, July 11, July and left a voicemail on approximately July No one has gotten back to me I paid nearly $for a move, to only have to replace, a sofa, a dresser, an amoire, two bed frames, and two book shelves

This customer has already been provided compensation We are unable to provide anything further

These guys worked their tails offBig timeI highly recommend this companyThey moved us in one day using two trucks with four guys during cold weather with snow on the groundThey were courteous and did their best to protect the floors of both houses as well as our possessionsThey were very professionalIt was worth every penny

I paid a monthly fee to Service Line Warranty (SLW) for a water/sewer line warranty programIt provides coverage for issues such as residential drainage backupOn November 12, 2017, an issue involving said event came up, rendering the bathroom unusable and creating an emergency situationI called the SLW to create a case and for them to send a contractor plumber out to troubleshoot the issue However, after hours of waiting, I learned that SLW's work order system had failed in creating the case and sending out a contractorBy the time the issue was realized by SLW, the contractor wasn't going to be able to come out until the next day, which was not an option given the situationSLW was not willing to contact a different contractor that might have had a more open schedule because of a seemingly arbitrary policy, so I was forced to contact and pay a different plumber on my ownWhen I tried to file a claim to refund the plumber's invoice I had to pay, they informed me that their

Initial Business Response / [redacted] (1000, 5, 2015/11/25) */ Contact Name and Title: [redacted] Contact Phone: (XXX)XXX-XXXX Contact Email: [redacted] @twomen.com Revdex.com response for Case #XXXXXXX [redacted] Our company performed a relocation service for Mr [redacted] on 9/29/It was during this move that our movers did in fact damage some of Mr [redacted] 's property: 1.) small piece of glass 2.) a marble piece 3.) three brick steps 4.) a downspout Licensed, professional movers like us must comply with the Illinois Commerce Commission standards for handling, loading, moving, and unloading of propertyAny and all regulations for the moving of household goods within the state of Illinois can be found at www.icc.illinois.gov Please read the following two sections of these regulations as it pertains to moves within Illinois including the move of [redacted] and [redacted] : A.) Carrier Liability and B.) Claims ACarrier Liability-Your mover's liability may be less than the value of your goodsAccording to law, movers are not liable for the full value of your property unless you pay an additional charge for that protectionMover's rates are based on cents per pound, per articleIf you choose to release the value of your goods at this level, you must write in your own handwriting the words "cents per pound per article" on the bill of ladingYou may choose to release your goods at a higher valuation, but you will incur an additional cost BClaims-Claims must be filed with the mover in writing within days of the date of deliveryFile your claim with the mover in a letter or use a claim form provided by the moverMovers must acknowledge written claims within days and act on them (that is, pay, settle, or deny a claim) within days The move took place on 9/29/which legally gives us until 10/29/to acknowledge there is a written claim and gives our company until 1/26/to act on any of the damage claimed from the moveI spoke to [redacted] on 10/2/(days after the move) to acknowledge the written damage claimsI performed an on-site damage inspection on 10/6/ [redacted] stated they would like to have the bricks and downspout repaired before the winter so we've tried to contact two masonry companies and two construction companies in the Highland area and none have contacted us backWe've also contacted several marble companies so we could get a fair market value of the damaged marbleWe had a glass vendor repair the damaged entertainment center and we delivered this back to [redacted] on 10/26/We will continue to find a reputable vendor to repair the bricks and downspout at the property addressWe are still adamantly pursuing to get all of the damages taken care ofIf we damaged it then we will make it right and repair itThe timeliness of the repairs relies heavily on the schedule of a third-party vendor and is out of our control

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Two Men and A Truck are in the process of setting up a date and time to clean my boxspringThey have purchased a new mattress cover for meThe wall was repaired by their handyman, ***The foot of the couch has yet to be repaired but I need to give them the foot so that they can send it to Milwaukee to get fixedAlthough some of my other pieces of furniture cannot be repaired, I am letting this goEveryone at their business is treating me with kindness and respectI appreciate everything you were able to do for me in this event Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:Once again I would like to state that I do not understand what's going on .The cabinet was reassembled last week by your staff therefore, I do not need service on Thursday, August the 4thAgain, my main complaint is about the poor customer service that I received which you continue to prove my point Sincerely, [redacted]