Two Men and A Truck

These guys are great!! Professional, caring, fast, I have used them a couple times and would recommend their service to anyoneEach item was handled with careEverything from first phone call to unloading was first classWOULD DEFINITELY RECOMMEND

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] *** the company took three trips in days to get all of our thingsMy son's signiture is invalid due to me having guardingship of him.I talked about it over the phone several times, that We needed everything moved to new address, not portions of itHow can one turn in apartment keys with things still in the apartment.I had to pay more rent to the complex as a result of movers not having everything out the first time.That extra rent comes out of my depositThis should not be a big, huge surprise to a moving company I was not informed in writing that movers would keep charging me more money over and over again for repeat tripsthe prices were not put in writing either, and there was never a written contractI was not informed in writing that movers leave before job is complete.I was not informed about signing paper work before job was startedI want to note that both my son and I were in a disabling car accident a year ago and needed the help from this company.They took advantage

Thank you for your input Mrs [redacted] As we discussed via email, our vendor will evaluate the damages and then we will be able to give an accurate offer if it is unrepairableThank you

[redacted] our OPS manager spoke to Mrs [redacted] on 9/9/and vendor has repaired the floor We have received the bill from the vendor showing the work was complete Mrs [redacted] told [redacted] she was happy with the repair.Thank You

Revdex.com: I have reviewed the response made by the business in reference to [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below My issue is that the second move (May 17) was necessary due solely to the business's mistake / overlooking of our household items that were left behind from the originally agreed upon move (May 17) We were contractually obligated to the new owners of the home to be completely moved out of the house by the evening of May I felt compelled to agree to the business's conditions for moving our possessions that they overlooked in the first place.The business's advertising indicates something like "We treat you like we would treat our grandmother." That was certainly my experience! Regards, [redacted]

I had used Two Men and a Truck for a local FtWayne move a couple of years ago Their management gave one of the movers my telephone number, and this creepy guy was sending my obscene text messages for over a year after I moved If I blocked his number, he texted from a new one I called the company multiple times, and they informed me that this guy had been fired or otherwise left When I was moving from FtWayne to Toledo, I needed help I was in a wheelchair with two broken ankles I could not find an affordable mover I called Two Men and a Truck, explained my previous experience, and they confirmed that this guy had left the business They were committed to helping They sent a guy out who didn't even bother to walk upstairs, and gave me a $estimate to move all of my stuff Long story short, these movers come in, bulldoze my stuff out of the house, and I drive separately to Toledo They LEFT MY ENTIRE BEDROOM CLOSET, BATHROOM, AND A SEOCD BEDROOM They didn't move it! When I discovered that half of my belongings were MIA, they told me that they would need to charge me another $to deliver them! I was in a wheelchair, so shame on me for not crawling up the stairs to check that they had moved what we agreed to, but honestly! They are completely unprofessional, and they hire ex-cons who stay with them for a few weeks Please BEWARE before you engage this company in doing anything for you! I am filing a claim in Small Claims court to try to recover some of the money that I had to pay a second moving company!

Hi [redacted] , It’s our goal to exceed each customer’s expectations on move day, and I’m sorry to hear that wasn’t the case on your moveI am aware our manager and customer service representative spoke extensively with you regarding your concernsAs they explained on the phone, the china cabinet was one of the pieces you asked us not to pad and stretch wrapThe reason our movers are trained to pad and stretch wrap each piece of furniture is to protect your belongings from damage while maneuvering them in your home and while they are on the truckOccasionally a customer will ask us not to pad and stretch wrap their belongings to cut timeThis goes against our standard procedures, so we ask that the customer sign a release of liability acknowledging that he or she is accepting greater risk by refusing padding and stretch wrapping, and will not hold us accountable if damage occursUltimately, we want to do what the customer prefersThat is why we asked you to sign a release of liability and followed your request of not padding and stretch wrapping your belongingsEvery move is billed based on time and can be stopped at any pointWe have a two-hour minimum because we feel it allows our customers the most control over the duration of their moveThe two-hour minimum is not an estimate, rather the minimum chargeWe charge by the hour and recognize efficiency is key to maintaining our 96% customer referral rateThat’s why we have a “hustle” policy, meaning movers need to be working at a quick pace throughout the entire move and why each mover is individually scored and compensated based on customer reply scoresAfter reviewing all of the items that were moved with our crew, it seems to fit within the rangeAgain, we’re sorry we did not meet or exceed your expectations on this moveIf there is anything else you would like to discuss, please contact our office at ###-###-####Sincerely, [redacted] TWO MEN AND A TRUCK®

Good morning, I met with Mr [redacted] on Friday October 17, I viewed the damage and felt that Mr***’s concern was valid and we are sending a Contractor out to repair the damage for himThank you, [redacted]

This customer has already received a settlement for the damaged sofa based on his valuation selection

This company sends me a statement every 4-months for a yearly bill They threaten to stop services if I don't pay immidiatly When I call they say that it was an error on their , but continue to send past due notices

Hi ***, Thank you for your messageI apologize for the concerns you had from your recent move with TWO MEN AND A TRUCK® It looks like your move was performed by the TWO MEN AND A TRUCK® location in San Marcos, which is a separate operating unit from our franchise Please email Doug Mushardt, Location Manager, at [redacted] He will be able to address your concerns directlyIf you have any questions, please do not hesitate to call the San Marcos office at, 760-290-Thank you and have a great day [redacted] ***

RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I this resolution. This company sent highly UNTRAINED movers who because of their lack of training and customer care, caused damage to my [redacted] new dresser which is going to cost me more than $129.00 to repair. The consumer needs to know this company is ripping them off. They should be shut down for lack of good business practice. I have seen other reviews on-line where people received the same kind of service I did. Unacceptable!! Regards, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2016/02/09) */ Hello! We have gone ahead an grandfathered in the $rate per hour per the original estimate We had a rate increase on 2/and when Mary had changed her dates it reflected the new ratesHer original estimate was prior to the rate change However, if she changes her move date, she will be required to have the new rates per our tariff Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/02/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accepted the reversal of this company's decision to deny me the price quoted over phone because this is a service that I needIt's too bad that this company only reversed itself because the Revdex.com got involved, otherwise they were not going to honor my request nor apologize to me for poor customer service

On October 3, we were contracted by Dave and Donna [redacted] to move their furniture and personal items for themWhen they arrived at the ***’s location the Movers explained to Mrs [redacted] that if they were to park the truck on the street it would increase the time of her move as the movers would have a longer walk when loading their itemsThey also explained that if they were to park the truck in the driveway the truck would come in contact with the branches of the pine treeThe Movers were told by the customer that it was okay to park in the driveway.During the onsite investigation of the tree damage we measured the distance of 12’ from the tree branch to the edge of the roadThe truck is approx30’ long and if the truck would have stopped in front of the tree the truck itself would have extended into and blocked the road by 18’The boughs from the tree extend to cover almost half way across the drivewayThe driveway is approx10’ wide and the width of the truck is 8’ wideThe truck also is 13’ highThe movers are trained to avoid these situations and that is why the movers explained this to Mrs [redacted] and were prepared to park the truck on the streetOnce they were given permission to back into the driveway they explained that they would come in contact with the tree itself and they would not be able to avoid it.We did request estimates from the nurseries that were contacted to see what would be the outcome of the damage and what would be their recommendation and the cost involvedWe received estimates one to remove the tree and the other to replace the treeWe contacted one of the Nurseries that supplied the estimates and they explained that the damage to the tree is cosmetic and other than for the branch being broken the tree itself is perfectly healthyThey stated they only supplied the estimate that they were requested to doIf there is a cost to repair the tree we accept some responsibility in this matter and have offered to pay for some of the repair when the repair has been completed and we are willing to pay the Nursery involved directly to avoid any inconvenience to Mr and Mrs***Regarding the damage to the bin and the desk we did pay the full cost of the bin as requested by Mr [redacted] rather than follow the protocol of the company to resolve this matter more expediently for themThe movers did acknowledge the damage to the desk and we immediately sent out our Contractor to complete the repair as well.In the spirit of good customer service we have made every attempt to resolving these issues with Mrand Mrs*** We are willing to cover some of the cost involved with a repair to the treeAs stated to us the tree is perfectly healthy and does not require being removed other than to repair and improve its current appearanceOur Movers are trained to follow the instructions of our customers and do what they are requested to do as long as it is being done in a safe manner in order to provide the best service and moving experience for them

We rescheduled a time to come out to the customers home to take care of any existing issues with reassembly/positioning of furniture This is scheduled for 8/4/@ 12:00PM We did not locate the couch cushion after searching therefore we provided the customer with a settlement for that piece Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below The owner of TBD Rentals, MrBob D [redacted] , continues to advance a number of unsupported falsitiesHis claims and ascertains are completely untrue and contradict the stated recordAs evidenced by the pasted copy of an email sent to him below, he was notified immediately upon arrival about the substandard condition of the rental property:----------------------------------------------In a message dated 7/22/01:59:US Eastern Daylight Time, d [redacted] @yahoo.com writes:Bob, I would like to talk with you tomorrow The house we rented is not at all what was advertisedWhat is the best number to reach you at? ***----------------------------------------------MrD [redacted] further asserts that I knew the location of the property prior to rentalThis is not true as he would not provide such informationThe only information about location contained in his advertisement for the property stated: “Kiahuna Beach Blocks.” A Google search shows this to be entirely falseThe property is miles from Kiahuna beach, not blocks as was advertised: [redacted] Perhaps MrD [redacted] also wants to dispute the accuracy of Google Maps.MrD [redacted] further claims that he and TBD Rentals have never had a complaint lodged against them in years of doing businessThis might be on account of the fact that he attempts to conceal and hide his business locationWhen asked for his business location I was initially given a PO Box in HawaiiWhen I asked one of his employees for the physical location of TBD Rentals, Mr D [redacted] intervened with the message below, accidently copying me on it:----------------------------------------------On 7/29/16, 9:PM, "Robert D [redacted] " wrote:Don't give it to himOn Jul 29, 2016, at 9:PM, [redacted] wrote:Dear Jared,This is a POB, not a business locationWhat is your physical address? From: TBD Rentals To: [redacted] Sent: Friday, July 29, 10:AMSubject: Re: Kauai Vacation - Koloa, HI TBD RentalsPO Box 816Anahola, HI On Jul 29, 1:PM, " [redacted] " wrote: What is the address of your business location? Thank you, [redacted] ---------------------------------------------- I imagine that more customers haven’t lodged complaints against TBD Rentals because MrD [redacted] does not provide the location of his business, nor does he list it on the companies websiteOnly in doing research with the Revdex.com was I able to find his actual location in Indiana In closing, I have attached a series of pictures from the property that tells the storyAs you can see from these images, the advertisement for the property is a complete misrepresentation of the factsThese images are irrefutable, honestly portraying the condition of the property and the deception that was used to sell it [redacted] It is my hope the MrD [redacted] will refund my families money and will alter the business practices and policies of TBD Rentals to be consistent with those of reputable organizations like the [redacted] ***, [redacted] and [redacted] , who honestly and transparently displaying the location and address of all rentals properties prior to collection payment from the customer Regards, [redacted]

Mr [redacted] called in for an estimate to have items moved out of his storage unit (8X10) and stated that he wasn't sure of the inventory The original estwas for 2.5-hours + a travel fee of $($529.00) which was thoroughly explained by the customer service representative to him and was noted in our systemA pre-move letter with all details was also emailed to the customer prior to the move Upon arriving at the storage unit the movers could see there was a lot more inventory than disclosed and most items were not packed, but loose on shelves, open boxes etcand pictures that had to be boxed which is time consuming, and all of this would add time to the invoiceBefore beginning the move the supervisor got a revision of estimate for 4-hours + travel charge ($860.00)Paperwork was explained to the customer and he signed The driver supervisor suggested that the customer could move some of the loose electronics themselves in their van if they wanted to save some time/money and they chose to do so.The move did go the hours but minutes ($118.50) were taken off for customer serviceThis put his time at which was well withe estimate Unloading items from the truck is substantially faster as there is no prepping/packing items, and no securing or stacking inside the truck for transitEstimates are given based on the information we were provided by whoever books the move and are given as an hourly quote and are subject to change if items are added or different than describedAll information on the estimate as well as information needed prior to the move is gone over and a hard copy is emailed to the customer prior to the move When I spoke to Mr [redacted] in regards to his move, and after explaining the charges again to him, he wanted to know what I was going to doI explained that he was given a discount of minutes for customer service and that it was well within the estimateThe men were there working and he was only charged for that time, any down time is off the clock There were not any damages from this moveWe provided the services to this customer that he hired us for accordingly and have tried to accommodate him with discounts purely out of customer service He had stopped payment on his original check and our accounting department issued him a new invoice for $We have not received payment at this timeThere will not be any further discounts and his account will be sent to collections should the amount due as of 3/4/$is not paid in full

Bad experiences with this companyProblem # A pickup of furniture from my house was scheduled by for Sat Nov by a family member who lived elsewhereThe day before,,I called the office and requested that both myself and the family member be notified with a min heads up when they were on their way so that everything could be preparedThe pickup was scheduled for 11- I was told that we would both be called in advance..as requestedNo problemOn Sat, about I called the office for an update The man I spoke to refused to provide me with information about when the truck would be here since he said I had not personally scheduled it (even though it was being made from my house.) The man was extremely uncooperative about providing this information even though it had been arranged the day before I then had to call the family member only to find out they were already on their way Very frustrating experience which should not have occurredProblem # The man crew arrived and were looking at the items to be picked up which were outside on the drivewayI was watching out the kitchen door to make sure they picked up only the correct items ( there were other things out on the driveway) At one point, the crew member with the glasses said to me rudely" YOU CAN CLOSE THE DOOR NOW"I was appalledHe made a trip to the truck and when he returned I told him what he said was rude and disrespectful He replied with "I DONT CARE"I couldnt believe his rudenessHad I been thinking more quickly I should have told him to get off my property, but I allowed him to complete the pickupThese comments were rude, disrespectful and completely unprovoked It is no business of his if I was supervising the pickup by watching and he should have had nothing to say about itI called the office times and left messages for the owner Jim asking him to call me back to discuss this situation but never got any return calls over the course of the next daysThis was a horrible experience with this company and if you want respectful service, I would not recommend them

As advertized!
These guys are good
Very professional
Go out of there way to please

I used to have this company as a warranty company many years ago I let the policy lapse I decided to rejoin this company about months ago WHAT A MADDENING, INCOMPETENT COMPANY I HAVE FOUND THEM TO BE I have NEVER received any communications, statements, invoice from them confirming that I have the protection I have called them about times asking for some proof of service but keep getting brushed off-very nicelyI called two weeks ago and was told that I was set for online notifications and the supervisor would change it and send me a statement NEVER CAME I called today and asked again for a supervisorTHERE WAS NO SUPERVISOR THERE This is the most maddening company I have EVER dealt with I googled today and found *** *** ** and other warranty companies that do the same thing I guess it is time to tell these *** to go away What a rotten, horrible company