U S Direct Express

Revdex.com,I have been informed by Direct Express management that Ms*** claim has been paid. Additionally, I spoke with MsHammick and she acknowledged that her card was credited for her dispute.I assured Ms*** that we are reviewing the customer service concerns she shared with me. Management is reviewing the telephone calls and logs and will address issues as identified.Please let me know if you have any further questions or concerns.Sincerely,*** *** ***Vice PresidentComerica IncorporatedCorporate Quality Process

Complaint: ***
I am rejecting this response because:according to the attached document, dated 7/31/2017, Tracking Id# ***, Direct Express clearly states “If the completed “Questionaire of Fraud” or letter outlining your claim details is received within business days from the date of your initial call, and the investigation is not complete, a provisional credit will be issued to your card on the 10th business day” I did not receive this document until the afternoon of August 7, I completed and mailed out this document on August 8, On the tenth business day, which would have been August 14, 2017, there was “no provisional credit”, issued, nor had direct express received my completed document that I mailed out on 8/8/ However, when I called the fraud dept, on 8/14/17, direct express had already denied a refund (provisional credit), on my debit cardDirect Express DOES NOT PROTECT THEIR CUSTOMERS FUNDS AND THEY REFUSE TO CREDIT BACK MONEY HAT WAS STOLEN FROM THEIR CUSTOMERS Direct Express, Coamerica Bank, refusal to credit back the amount owed to me, has now caused me to be EVICTED OUT OF HOME I will also lose all of my personal belongings because I don’t have money to put it into storage So “Thank You”, Direct Express for protecting the funds of your DISABLED customers and for failing to HONOR YOUR OWN WORDS AND STATEMENTS, saying they will provide a refund for the unauthorized transactions
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
Regards,
*** ***

Revdex.com,Direct Express is a program of the U.STreasury, Bureau of the Fiscal Serviceand therefore is outside the mission of the Revdex.com.Cardholder satisfaction is important to us as evidenced by the program’s 94%cardholder
satisfaction ratingThe cardholder may contact Direct Expressdirectly by calling *** and they will be happy to work with them toresolve their issue.I have escalated MrMinor's complaint to management at Direct Express to review his complaint and contact him.Sincerely,*** *** ***Vice PresidentComerica IncorporatedCorporate Quality Process Department

Complaint: ***
I am rejecting this response because:
Regards,
*** *** ***
I have contacted them several times no help at all the ***
also received a call from a specialist I forwarded the information requested and told to contact her back and left messages and there's been no further contact and then called the *** and was advised there wasn't a person by that name at the company! There business practices are awful no two people have the same knowledge of the one service they have or provide!

Revdex.com,
I am in receipt of the complaint submitted to your agency by *** *** ***. Ms*** is concerned about a dispute she filed on her Direct Express card. I have escalated her complaint to management at Direct Express to investigate
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Ms*** will be notified by Direct Express when the investigation has been completed
Sincerely,
*** *** ***
Vice President
Comerica Incorporated

Revdex.com, Direct Express is a program of the U.STreasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.comCardholder
satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction ratingThe cardholder may contact Direct Express directly by calling *** and they will be happy to work with them to resolve their issuePlease note that I have forwarded *** *** complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issuesSincerely, *** *** *** Vice President Comerica Incorporated Corporate Quality Process Department

Complaint: ***
I am rejecting this response because: They have not contacted me once so everthey are still refusing to give me my money back that was stlen from me while I was in the county jailI feel they should have to give me my money back because not only did I send them the required documentation of the theft I also sent them my mugshot and court orders from the county I am inThis transaction was made at an ATM located in Rockford Illinois
Regards,
*** ***

Revdex.com, Direct Express is a program of the U.STreasury, Bureau of the Fiscal Service and therefore is outside the mission of the RevDex.comCardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction ratingThe cardholder may contact Direct Express directly by calling ***-*** and they will be happy to work with them to resolve their issue
Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issuesSincerely, Susan Rutledge Reeves Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com, Direct Express is a program of the U.STreasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.comCardholder satisfaction is important to us as evidenced by the program’s 95% cardholder satisfaction ratingThe
cardholder may contact Direct Express directly by calling ***-*** and they will be happy to work with them to resolve their issue. Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issuesSincerely, *** *** *** Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com,I have been provided the following update by Direct Express Management:The Direct Express Cardholder Advocacy Group stated that Ms*** has not submitted any paperwork as of April 21, When they spoke with Ms*** they provided the option for her to email or fax copies of the receipts proving she sent the documents certified mail Direct Express offered to have the paperwork emailed and/or faxed to herAdditionally Ms*** was given the option of simply writing a narrative in the body of an email to Direct Express explaining what occurred and outline what she is disputing. Unfortunately, Ms*** refused to participate in the claims process and refused all efforts to assist Please encourage Ms*** to contact me directly and hopefully I can assist in facilitating getting her documentation to Direct Express. Sincerely,*** *** ***Vice PresidentComerica IncorporatedCorporate Quality Process Department***.***.***

Massive scam of a company EMPLOYEES AT DIRECT EXPRESS/COMERICA DEPLETE SOCIAL SECURITY BENEFITS FROM YOUR ACCOUNT AND TRANSFER FUNDS TO THEIR OWN ACCOUNTSFEDERAL GOVERNMENT SPONSORED PROGRAM TO PARTNER WITH DIRECT EXPRESS TO "MANAGE FUNDS" FOR SOCIAL SECURITY BENEFICIARIES EMPLOYEES AT COMERICA/DIRECT EXPRESS ARE STEAL SOCIAL SECURITY BENEFITS!!!

Revdex.com,*** *** *** * *** * *** should contact the Social Security Administration by visiting a local office or by telephone *** to discuss the amount of benefits they should receive.Sincerely,*** *** ***
*** ***
*** ***

Revdex.com,It is my understanding that Ms*** has been in contact with Direct Express management who is assisting in resolving her issue.Additionally, I have left Ms*** a voice message to contact me if she needs further assistance.Sincerely,*** *** ***Vice PresidentComerica Incorporated

Revdex.com,
Direct Express has completed their investigation for Mr***'s dispute claim. Below is a summary of the investigation timeline:
On 01/18/- Dispute was opened for multiple unauthorized mail order/telephone order transactions totaling $that occurred on 1/and 1/
On 02/18/- Dispute paperwork was received from Mr***
On 03/18/- A credit in the amount of $was issued to Mr***'s Direct Express card A letter notifying him of the credit to his card was sent
In summary, the claim has been approved and Mr***'s card was credited today for $
Please encourage Mr*** to contact me directly if he has any questions or additional concerns
Sincerely,
*** *** ***
*** ***
*** ***
***

Revdex.com,
MrKwan would like to speak with him a senior investigator again about the denial on his dispute.
Sincerely,
*** *** ***
Vice President
Comerica Incorporated

Revdex.com,I am in receipt of the complaint submitted to your agency by *** ***. Ms*** is concerned about fees she was assessed for the re-issuance of her Direct Express card. I have escalated her complaint to management at Direct Express.Please
encourage Ms*** to contact me directly if she has any questions or concerns.Sincerely,*** *** *** ***Comerica Incorporated313.***

Complaint: ***
I am rejecting this response because: I have yet to receive an apology from the representative or the supervisor who offended me with their words and actions in handling this matter
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
Regards,
*** *** when I call the phone number above I am put on hold for hours on end then disconnected without any contact of help from any human whatsoever I have tried resolving this problem with them I wang my money back I sent in my Dispute form within the timeframe they requested and hsvd yet to receive my money back on my ssi card in form if provisional credit as promised if I would fo so ,this whole ordeal has been horrible and extremely detrimental to me especially with it being so close to the holidays and I need to pay my bills and I have no presents sll because some sg stole my purse I just want my money back