U S Direct Express

Revdex.com,I have asked Direct Express management for an update on this complaint.Sincerely,*** *** ***Vice PresidentComerica Incorporated

Revdex.com,
Direct Express management have been unsuccessful in speaking with Mr***. Direct Express has not been able to leave voice messages for Mr*** to return their calls since his phone is not set up for voice messages. Telephone calls were made to Mr*** on July 11, July 15, and July 18th. Additonally a letter was sent encouraging him to call ***, *** *** *** at Direct Express*** can be reached at ***
I can appreciate Mr***'s frustration. To proceed in further reviewing his claim, Direct Express needs to speak with him.
Mr*** and I did speak today and I shared ***'s contact information with him
Please do not hesitate to contact me if you need further information or require clarification
Sincerely,
*** *** ***
*** ***
*** ***
Corporate Quality Process
***

Complaint: ***
I am rejecting this response because:I did everything they asked to be reimbursedThey chose to side with a company that is questionable and not only that, they allowed them to charge my account AGAIN, after I cancelled my old card and ordered a new cardFrom what I've read on the complaints of other sources, this seems to be a common problem with DirectExpressI expect my funds in the amount that I asked for to be reimbursed to meI'm not giving up on this issueWhat DirectExpress did borders on illegal theft and I will take whatever means I have to, to get back what was illegally taken from meDirectExpress was supposed to protect my account and they failed to do soDo the right thing and this goes awayContinue to behave in this outright unprofessional manner and your reputation will suffer.
Regards,
*** ***

Revdex.com,
I am in receipt of the complaint submitted to your agency by Tiffane Foster. Ms*** is concerned with the fees she was charged due to her Direct Express card being reissued
A new card was expedited to Ms*** on 5/21/14. The fee was waived and her card was reimbursed $for an expedited fee on 5/19/
Additionally, Ms*** requested that an alert be placed on her card requiring two forms of identification be faxed to Direct Express prior to any changes being made on her card. Direct Express placed the alert
MsFoster's request for reimbursement of late fees and returned check fees have been escalated to Management at Direct Express for review. Ms*** will be notified by Direct Express of the outcome
Sincerely,
*** *** ***
Vice President
Comerica Incorporated
###-###-####

I reject their saying that all my money was refunded for useI specifically received a release to a $useable credit, which I usedHowever, the $stolen from me was not release as a useable creditTherefore, I would only consider my case closed when I am made whole of the total $has been retuned, not just $Just as customer service had been telling me that $was available on 02/11/and it was not until 04/29/that it was really released, they are also telling me that the $was available on 02/11/and it was not and still has not be given to me as a credit adjustmentTherefore, I am still seeking my loss $

Complaint: ***
I am rejecting this response because:
Regards,
*** *** when I call the phone number above I am put on hold for hours on end then disconnected without any contact of help from any human whatsoever I have tried resolving this problem with them I wang my money back I sent in my Dispute form within the timeframe they requested and hsvd yet to receive my money back on my ssi card in form if provisional credit as promised if I would fo so ,this whole ordeal has been horrible and extremely detrimental to me especially with it being so close to the holidays and I need to pay my bills and I have no presents sll because some sg stole my purse I just want my money back

Revdex.com,
I have forwarded Mr***'s request for the reimbursement of the $he was charged for an expedited card to Direct Express management
Additionally, Mr*** and I have spoken about his concerns and I assured him that they will be addressed
Sincerely,
*** *** ***
Vice President
Comerica Incorporated

Revdex.com:
For the company to say that the Revdex.com has no say in this matter, is rather disturbingIt was only through the Revdex.com that I was ever able to get my money back, after trying to contact Direct Express for going on two weeksDirect Express is a horrible, careless company that should NOT be used by the U.S governmentNonetheless, I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I have yet to receive an apology from the representative or the supervisor who offended me with their words and actions in handling this matter
Regards,
*** ***

Revdex.com,
I am in receipt of the complaint submitted to your agency by *** ***. *** ***'s concern involves his Direct Express card
*** *** contacted Direct Express requesting March and April statements be sent to him so he could
review the activity. He stated that there may be transactions he did not authorize
On April 23, 2014, Direct Express spoke with *** *** who advised that his claim can be disregarded since he recalls went happened with his "missing funds"
In summary, it appears that *** *** has no dispute. Please encourage *** *** to contact me directly if he has any questions or needs assistance
Sincerely,
*** *** ***
*** ***
Comerica Incorporated
***

Revdex.com, Direct Express is a program of the U.STreasury, Bureau of the Fiscal Service and therefore is outside the mission of the RevDex.comCardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction ratingThe cardholder may contact Direct Express directly by calling *** and they will be happy to work with them to resolve their issue Please note that I have forwarded *** ***'s complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issuesSincerely, *** *** *** Vice President Comerica Incorporated Corporate Quality Process Department

Complaint: ***I am rejecting this response because: As suggested in the business responses, I have called both:*** ***Comerica Incorporated*** *** ***Corporate Quality Process Departmentand*** *** *** ***Comerica IncorporatedI left messages with bothNeither have returned my call.Regards,*** ***

Revdex.com, Direct Express is a program of the U.STreasury, Bureau of the Fiscal Service and therefore is outside the mission of the RevDex.comCardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction ratingThe cardholder may contact Direct Express directly by calling *** and they will be happy to work with them to resolve their issuePlease note that I have forwarded *** *** complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issuesSincerely, *** *** *** Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com, Direct Express is a program of the U.STreasury, Bureau of the Fiscal Serviceand therefore is outside the mission of the Revdex.com.Cardholder satisfaction is important to us as evidenced by the program’s 94%cardholder satisfaction
ratingThe cardholder may contact Direct Expressdirectly by calling *** and they will be happy to work with them toresolve their issue.Please note that I have forwarded *** * ***'s complaintto Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues.Sincerely,*** *** ***
*** ***Comerica IncorporatedCorporate Quality Process Department

Revdex.com, Direct Express is a program of the U.STreasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.comCardholder satisfaction is important to us as evidenced by the program’s 95% cardholder satisfaction ratingThe
cardholder may contact Direct Express directly by calling *** and they will be happy to work with them to resolve their issue.Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issuesSincerely, *** *** ***
*** ***
*** ***
*** *** *** ***

Revdex.com, Direct Express is a program of the U.STreasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.comCardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction ratingThe
cardholder may contact Direct Express directly by calling ***-***-*** and they will be happy to work with them to resolve their issue.Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issuesSincerely, *** *** *** Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com, Direct Express is a program of the U.STreasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.comCardholder
satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction ratingThe cardholder may contact Direct Express directly by calling *** and they will be happy to work with them to resolve their issue
Please note that I have forwarded Ms***' complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issuesSincerely, *** *** *** Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com,Direct Express is a program of the U.STreasury, Bureau of the Fiscal Serviceand therefore is outside the mission of the Revdex.com.Cardholder satisfaction is important to us as evidenced by the program’s 94%cardholder
satisfaction ratingThe cardholder may contact Direct Expressdirectly by calling ###-###-#### and they will be happy to work with them toresolve their issue.Please note that I did escalate MsMARSHA MALADY's complaint to DirectExpress management to contact her to discuss her dispute.Sincerely,*** *** ***
*** ***
*** ***
*** *** *** ***

Complaint: ***
I am rejecting this response because: As I previously stated in my initial fraud claimMy card was stolen by a person known to meI filed the appropriate charges with the *** *** Police Department and provided Direct Express with that informationThe person who stole my card and was therefore able withdraw the funds from my card was my personal accountant that I had reason to trust prior to this incidentI did not authorize nor give this person my PIN number nor was I aware that he was in possession of this informationThe fact that there were no invalid PIN's used does not indicate any valid proof to validate the reasons for the denial of my claim, furthermore the ATM machines used previously by myself thus furthermore does not indicate that they were not used by the person who stole my credit cardI have been informed and thus further charges have been made against the person who stole my card and was able to remove the funds from my accountI have also stated that I would like proof validating the research conducted by Direct Express to validate the denial.
Regards,*** ***

Revdex.com, Direct Express is a program of the U.STreasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.comCardholder
satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction ratingThe cardholder may contact Direct Express directly by calling 888-741-and they will be happy to work with them to resolve their issuePlease note that I have forwarded Santino Filipelli's complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issuesSincerely, *** *** *** Vice President Comerica Incorporated Corporate Quality Process Department