U S Direct Express

Revdex.com,I am in receipt of the complant submitted to your agengy by [redacted].  Ms. [redacted] is concerned about a dispute she opened on her Direct Express card.  I have escalated her complaint to management at Direct Express to review.  Ms. [redacted] will be...

notified of the outcome of the investigation.Meanwhile, please encourage Ms. [redacted] to contact me if she has questions or concerns.Sincerely,[redacted]Comerica Incorporated313.[redacted]

Complaint: [redacted]
I am rejecting this response because:I never recieved a phone call from anyone and the funds that were returned were from December and not October.I checked with the treasury and they never recieved the October 30th payment back and needed a check number to start a trace but direct express states they dont keep check numbers.Social Security has not recieved their response from direct express to pay back the October 30th funds.
Regards,
[redacted]

Revdex.com,I have been informed by Direct Express that Ms. [redacted]'s dispute has been re-opened and is under review.  The following is an timeline of her dispute:10/13/14: Dispute was opened for multiple alleged unauthorized transactions totaling $1,440.93 that occurred between 10/10/2012 through 10/08/2014.10/28/14: Claim was closed denied since no dispute paperwork, additional information is needed for the investigation. 11/03/14: Dispute paperwork was received. 11/07/14: Additional information was received. The claim has been reopened and is currently pending completion of the investigation.  Ms. [redacted] will be notified by Direct Express of the outcome of the investigation.Please encourage Ms. [redacted] to contact me directly if she any questions or concerns.Sincerely,[redacted]Comerica Incorporated313.[redacted]

Revdex.com,
I am in receipt of a complaint submitted to your agency by [redacted].  [redacted]'s concern involves automatic notifications to his phone regarding his [redacted] card. 
[redacted] stated in his complaint that he wants certain...

notifications to be added back on his phone. He had it setup where he was notified when he received deposits and when his balance was low. [redacted] stated for two months it has not been working.
On 04/23/14 [redacted] engaged their IT Department to resolve the issue.  [redacted] spoke to [redacted] to confirm his carrier so he can receive his notifications. [redacted] gave him their contact information in the event he needs further assistance.
Please encourage [redacted] to contact [redacted] if he has further problems with the notification system.  He may also contact me directly at the telephone number listed below.
Sincerely,
[redacted]
[redacted]
Comerica Incorporated
[redacted]

Revdex.com,Ms. [redacted] has been provisionally credited by our Direct Express group.  As "Regulation E" states, the Merchant who debited her card has to be given the right to dispute the return.  Ms. [redacted] can contact me directly if she has any questions.  Ms. [redacted] also filed a complaint with the CFPB.  Below is our response to CFPB for Ms. [redacted]:Dear Ms. [redacted] Y. [redacted], [redacted] has received the complaint you submitted to the Consumer Financial Protection Bureau. I have reviewed your complaint and determined that you are concerned about two alleged unauthorized Point-Of-Sale transactions ($288.59 & $1.75) totaling $290.34. I have also been advised by our Direct Express group that the disputed transactions were processed to your Direct Express Card Account on May 5, 2017. Also, on May 5, 2017, your Direct Express Card (EMV) was closed and a new replacement card (EMV) was requested. Further, you requested that your new replacement card be expedited to you. On May 9, 2017 you activated your new replacement Direct Express card. On May 24, 2017 your dispute paperwork was received by our Direct Express group. On May 30, 2017, a representative from our Cardholder Advocacy Group contacted you to discuss your concerns. On June 1, 2017, a "chargeback" was processed to your card account and a provisional credit in the amount of $290.34 was processed to your card account. A letter (copy attached) was mailed advising you of the provisional credit in the amount of $290.34. On June 2, 2017, a representative from our Cardholder Advocacy Group contacted you and informed you that a provisional credit in the amount of $290.34 had been processed to your card account. In addition, the representative also informed you that a credit in the amount of $13.50 (expedited card fee) was credited on June 2, 2017 to your card account as a one-time courtesy. I have also been advised that you informed the representative that you did not have any additional questions or concerns at that time. Lastly, the representative provided you with their direct contact information in the event you require further assistance. In conclusion, your claim is currently pending the merchant's response. Upon completion of the investigation you will be notified as to the final disposition of your dispute. Thank you for the opportunity to review and respond to your concerns. Sincerely,[redacted]Vice PresidentComerica Incorporated[redacted].[redacted].[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards, [redacted]

Revdex.com:
it took 7 days but spoke to the direct express advocacy person [redacted],and he helped me settle the problem I was having,thank you for the help and this issue was solved
Regards,
[redacted]

Revdex.com,I have requested that Ms. [redacted] be contacted by a Direct Express manager to discuss her claim further.Sincerely,[redacted]Comerica Incorporated313.[redacted]

Revdex.com,
I am in receipt of the complaint submitted to your agency by [redacted].  [redacted]'s concern involves her Direct Express card.
I have escalated [redacted]'s complaint to Direct Express management to address her issues. ...

The [redacted] will reach out to [redacted] and offer assistance.
Sincerely,
[redacted]
[redacted]
Comerica Incorporated
[redacted]

Complaint: 10951389
I am rejecting this response because: Hi I file a complaint against Direct Express my case ID # is [redacted] they finally gave me my money but it was 12 dollars short my check amount is 1074 not 1060 I want you tell them about my 12 dollars. I need all my money every month not part. I don't...       Sent from my iPhone
Regards,
[redacted]

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted].  Mr. [redacted] is concered about a $600 ATM withdrawal on his Direct Express card that he did not receive the money.I escalated h is complaint to management at Direct...

Express who has credited back the $600 to his card.  I confirmed with Mr. [redacted] that his complaint has been resolved.Sincerely,[redacted]Comerica Incorporated313.[redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards,[redacted]    I would like proof of the payment because the IRS is still saying they did not take the money.

Revdex.com,
I am in receipt of the complaint submitted to your agency by [redacted].  She is concerned about the process and timeline for disbursing the monies on her brother’s Direct Express Card. 
I have escalated Ms. [redacted]'s...

complaint to management at Direct Express to investigate and contact her to resolve her issues.
Please encourage Ms. [redacted] to contact me if she has any questions or additional concerns.  I would be happy to assist her.
Sincerely,
[redacted]
Vice President
Comerica Incorporated
Corporate Quality Process Department
###-###-####

Revdex.com,I have forwarded Ms. [redacted]'s statement and attachment to Direct Express management for review.  It is my understanding that her Direct Express card and account has been closed.Sincerely,[redacted]Comerica Incorporated[redacted]

Revdex.com,
I have been informed by Direct Express Management that they have left a voice message for the cardholder.  As of today.  Direct Express Management has not heard back from her.  Additionally, her claims are still pending, as she has not returned her dispute paperwork.  To ensure the disputes are investigated. it is important that the dispute paperwork be returned to Direct Express.
Please encourage the cardholder to contact me if she has any questions or concerns.  I would be happy to speak with her.
Sincerely,
[redacted]
Vice President
Comerica Incorporated
[redacted]

Revdex.com,
I have been informed by Direct Express Management that Ms. [redacted]'s claim was approved and her account credited on May 25, 2016 in the amount of $743.24.  A letter was sent to her informing of the credit to her card.  Additionally, Direct Express attempted to reach Ms. [redacted] by telephone but was unsuccessful in speaking with her.
Sincerely,
[redacted]
Vice President
Comerica Incorporated

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The...

cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue.Please note that I have forwarded Mr. [redacted] complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com,
On January 25, 2016, Mr. [redacted]' Direct Express claim was approved.  Account was credited for $567.53.  Final credit letter was mailed to Mr. [redacted].  Additionally, Direct Express management spoke with with Mr. [redacted] regarding the outcome of his claim.   
In summary, Mr. [redacted]' issues have been resolved.
Sincerely,
[redacted]
Vice President
Comerica Incorporated

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
 
Thank you but still I do not have my money back and this should of been right back right away with no playing with my money. sorry but I want it back now.