U S Direct Express

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The cardholder may...

contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue.  Please note that I have forwarded Ms. [redacted]' complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted].  Mr. [redacted] is concerned about a dispute he filed on his Direct Express card.  I have escalated his complaint to management at Direct Express to investigate.  Mr....

[redacted] will be notified once the investigation is complete.Sincerely,[redacted]
[redacted]Comerica Incorporated[redacted]

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted].  Ms. [redacted] is concerned about a dispute she filed on her Direct Express card.  I have escalated her complaint to Direct Express management for investigation.  I...

have been informed that that the Direct Express customer advocacy group reviewed Ms. [redacted]'s dispute and  credited the account for $79.98.  Ms. [redacted] was informed of the credit on 04/29/15.Please encourage Ms. [redacted] to contact me if she has any questions or needs further assistance.Sincerely,[redacted]Comerica Incorporated[redacted]

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted].  Ms. [redacted] is concerned about a dispute she filed on her Direct Express card.  I have escalated her complaint to management at Direct Express.Ms. [redacted] may contact Direct...

Express directly by calling [redacted] and they will be happy to work with her to resolve her issue.Sincerely,[redacted]Vice PresidentComerica Incorporated[redacted]

Revdex.com,
I have been informed by Direct Express management that [redacted]'s claim has been approved and her card was credited.  Below is a summary of the timeline for her dispute.
On 09/26/2014 -  Dispute paperwork was received and provisional credit was issued in the amount of  $568.89. Letter sent to [redacted] from Direct Express.
On 10/15/2014 -  The claim was closed approved; the provisional credit issued on 09/26/2014 was made final.  A letter notifying [redacted] of the final credit was sent.
Please encourage [redacted] to contact me if she has any questions or concerns.
Sincerely,
[redacted]
Comerica Incorporated
[redacted]

Revdex.com,
As I mentioned in my previous response, I forwarded Ms. [redacted]' complaint to management at Direct Express to review and contact her to discuss in detail.  I have been informed that Direct Express has not been able to locate a card in her name.
Direct Express and I have attempted to call Ms. [redacted] at the telephone number she listed in her complaint.  Unfortunately, the telephone number is not accepting any messages.
Direct Express also emailed Ms. [redacted] and the email was returned to them as undeliverable.  Lastly, Direct Express has sent Ms. [redacted] a letter providing their telephone number and encouraging her to call them so they may assist her.
Please encourage Ms. [redacted] to contact Direct Express at [redacted].
Sincerely,
[redacted]
Vice President
Comerica Incorporated

Complaint: [redacted]
I am rejecting this response because: I am waiting the proof that I am responsible for the fraudulent action on my bankcard proving that I have an account with Google, and I made the purchases that were made to the account at various times.  By the way, they also hacked two other accounts that have my name on them, but do not belong to me.  These accounts have been satisfied and closed as of June, 2017.
Regards,
[redacted]

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The...

cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue. Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted]
Vice President Comerica Incorporated Corporate Quality Process Department

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
Unless the Vice President is  willing REFUND my  $13.50  which was charged to my card for Services which were NOT SENT until May 2014, dealing with the company is IMPOSSIBLE !!
The Customer Service Representative(s) are UN-Cooperative & won't listen to reason. 
The representative was  very informative  about the process the company uses to "Take Advantage" of  Senior Citizens  who are on a LIMITED INCOME .   How many other Seniors
been told that their "Direct Express Card" thru the Social Security Administration  , has been sent months back, (AT THE TIME OF THEIR APPLICATION FOR SOCIAL SECURITY ADMINISTRATION BENEFITS)  which in all reality the Social Security Administration only makes the "Request"  and upon "Approval of respective Benefit applied for is the "Direct Express Card Holder" sent the
card in ALL REALITY  !!  Now if  the applicant requires their monies  on the card  to  get their BASIC NECESSITIES ,  Direct Express CHARGES the person  the fee  of  $ 13.50 so the card can
be sent via UPS & received in (2) days.  Now in order to receive your card without paying that fee  ?  The person MUST WAIT  5-10 Business Days via USPS Mail . 
The Company "Supposedly" mails the card upon request from SSA.  But in all reality IT IS NEVER SENT !!!  They send the card when the Application is APPROVED by SSA.   And  when they are questioned ?  They say that they are "Deferring" the companys'  $ 4.00  Fee , and that the $ 13.50 is the Fee Charged by UPS.   Why should the Cardholder pay for Fees  that the Company
NEGLECTED ON PURPOSE to send out as they state when you question them !!!
Sincerely,
[redacted]

Date Sent: 5/26/2015 3:05:43 PMComplaint: [redacted]I am rejecting this response because: Today is 5-26-2015, I have made many calls to US Direct Express and still nothing!I did reach Mrs. [redacted] who said someone would contact me,no one has,not by phone or mail nor e-mail.This is totally absurd,this card says FDIC insured.Well I am out $480,I am a para-plegic,I just don't think they should be able to get away with this injustice!!!Regards,[redacted]

Revdex.com,I was provided the following update from Direct Express management regarding Ms. [redacted]'s dispute:On 5/19/17 – Secondary review completed.  Claim remains denied due to conflicting information, listed below:Disputed transactions occurred over multiple days and months and did not immediately drain the account.Ms. [redacted] also has previous history with the dispute merchants that are not being dispute. Ms. [redacted] received monthly statements and was aware of the account activity, but instead of immediately reporting the alleged fraud, allowed the charges to continue.Ms. [redacted] reviewed her transaction history via balance inquiries from a phone number linked to her.  On 8/08/17 – The Direct Express cardholder advocacy group called and spoke with Ms. [redacted] and she stated she understands that her claim has been denied for conflicting information and has no further questions. In summary, Ms. [redacted]'s claim was denied.  Either she processed the charges or someone who had access to her card within her household.  The decision remains the unchanged. Sincerely,[redacted]Vice PresidentComerica Incorporated

Revdex.com,
I am in receipt of the complaint that was submitted to your agency by [redacted].  Mr. [redacted]'s concern involves a dispute he filed on his Direct Express Card.  I have escalated his complaint to management at Direct Express and requested that...

they reach out to Mr. [redacted] to discuss his concerns.
Please have Mr. [redacted] contact me directly if he has any questions or further concerns and I will be happy to assist him in any way I can.
Sincerely,
[redacted]

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Better...

Business Bureau. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue.
Please note that I have forwarded Mr. [redacted] complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted].  Ms. [redacted] is concerned about the service she and her mother, [redacted] received with speaking with Direct Express.  I have escalated her complaint to management...

at Direct Express to review the matter and reach out to Ms. [redacted] and Ms. [redacted] to discuss their concerns.Please encourage Ms. [redacted] and Ms. [redacted] to feel free to contact me if they have any questions or additional concerns.Sincerely,[redacted]Comerica Incorporated313.[redacted]

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 95% cardholder satisfaction rating. The...

cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue.  Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely,

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted].  Ms. [redacted] is concerned about a dispute she filed on her Direct Express card.  I have escalated her complaint to management at Direct Express.Ms. [redacted]  may contact Direct...

Express directly by calling [redacted] and they will be happy to work with her to resolve her issue.Sincerely,[redacted]Comerica Incorporated[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards, [redacted]

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The cardholder may...

contact Direct Express directly by calling 888-741-1115 and they will be happy to work with them to resolve their issue.Please note that I have forwarded Brandon Harris' complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Complaint: [redacted]
I am rejecting this response because:Direct Express themselves caused the overdraft on my account when they were doing their investigation, therefore when they put the monies in my account it was absorbed by their own mistakes on my account. I CANNOT USE MONIES I DON'T HAVE, THEREFORE I CANNOT OVERDRAFT MY OWN ACCOUNT! DIRECT EXPRESS OVERDREW MY ACCOUNT, NOT ME! THEREFORE I AM STILL OWED MONEY FROM THEM! WHEN THEY PAID THE MONEY  I DIDN'T  RECEIVE IT BECAUSE OF THE OVERDRAFT THAT CAUSED BY THEM!!! THIS IS UNACCEPTABLE I FEEL AS IF I HAVE BEEN A VICTIM OF FRAUD TWICE!! ONCE  BY THE U KNOWNS THAT STOLE FROM ME AND ONCE BY DIRECT EXPRESS!! 
Regards,
[redacted]

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder...

satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue.
Please note that I have forwarded Thomas Summers'  complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department