U S Direct Express

Revdex.com,
I am in receipt of the complaint that was submitted to your agency by [redacted].  Mr. [redacted]'s concern involves a dispute he filed on his Direct Express Card.  I have escalated his complaint to management at Direct Express and requested that...

they reach out to Mr. [redacted] to discuss his concerns.
Please have Mr. [redacted] contact me directly if he has any questions or further concerns and I will be happy to assist him in any way I can.
Sincerely,
[redacted]

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted].  Ms. [redacted] is concerned about a dispute she filed on her Direct Express card.   I have escalated her complaint to management at Direct Express to investigate.  She will be...

contacted by Direct Express with the results of the investigation.Please encourage Ms.[redacted] to contact me if she has any questions or concerns.Sincerely,[redacted]Comerica Incorporated313.[redacted]

Revdex.com,I have requested that Direct Express Management contact [redacted] - to address her address.Sincerely,[redacted]Vice PresidentComerica Incorporated

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Better...

Business Bureau. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue.
Please note that I have forwarded [redacted] complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted]
Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Better...

Business Bureau. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue.
Please note that I have forwarded Mr. [redacted] complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Hi I finally the $13.50 refund for delivery of the card as promised. I would like to close the case. Thank you [redacted] complaint: [redacted]

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted].  Ms. [redacted] is concerned about a dispute she filed on her Direct Express card.  I have escalated her complaint to Direct Express management for investigation.  I...

have been informed that that the Direct Express customer advocacy group reviewed Ms. [redacted]'s dispute and  credited the account for $79.98.  Ms. [redacted] was informed of the credit on 04/29/15.Please encourage Ms. [redacted] to contact me if she has any questions or needs further assistance.Sincerely,[redacted]Comerica Incorporated[redacted]

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted].  Ms. [redacted] is concerned about a dispute she filed on her Direct Express card.  I have escalated her complaint to management at Direct Express.Ms. [redacted] may contact Direct...

Express directly by calling [redacted] and they will be happy to work with her to resolve her issue.Sincerely,[redacted]Vice PresidentComerica Incorporated[redacted]

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted].  Ms. [redacted] is concerned about a dispute she filed on her Direct Express card.  I have escalated her complaint to management at Direct Express to investigate.Ms. [redacted] will...

be notified by Direct Express once the investigation is complete.Sincerely,[redacted]Vice PresidentComerica Incorporated313.222.9302

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Better...

Business Bureau. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue.
Please note that I have forwarded Ms. [redacted] complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted]
[redacted] Comerica Incorporated Corporate Quality Process Department

Revdex.com,Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Serviceand therefore is outside the mission of the Revdex.com.Cardholder satisfaction is important to us as evidenced by the program’s 94%cardholder satisfaction...

rating. The cardholder may contact Direct Expressdirectly by calling [redacted] and they will be happy to work with them toresolve their issue.Please note that I have forwarded [redacted] complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving his issues.Sincerely,[redacted]
[redacted]Comerica IncorporatedCorporate Quality Process Department

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
Unless the Vice President is  willing REFUND my  $13.50  which was charged to my card for Services which were NOT SENT until May 2014, dealing with the company is IMPOSSIBLE !!
The Customer Service Representative(s) are UN-Cooperative & won't listen to reason. 
The representative was  very informative  about the process the company uses to "Take Advantage" of  Senior Citizens  who are on a LIMITED INCOME .   How many other Seniors
been told that their "Direct Express Card" thru the Social Security Administration  , has been sent months back, (AT THE TIME OF THEIR APPLICATION FOR SOCIAL SECURITY ADMINISTRATION BENEFITS)  which in all reality the Social Security Administration only makes the "Request"  and upon "Approval of respective Benefit applied for is the "Direct Express Card Holder" sent the
card in ALL REALITY  !!  Now if  the applicant requires their monies  on the card  to  get their BASIC NECESSITIES ,  Direct Express CHARGES the person  the fee  of  $ 13.50 so the card can
be sent via UPS & received in (2) days.  Now in order to receive your card without paying that fee  ?  The person MUST WAIT  5-10 Business Days via USPS Mail . 
The Company "Supposedly" mails the card upon request from SSA.  But in all reality IT IS NEVER SENT !!!  They send the card when the Application is APPROVED by SSA.   And  when they are questioned ?  They say that they are "Deferring" the companys'  $ 4.00  Fee , and that the $ 13.50 is the Fee Charged by UPS.   Why should the Cardholder pay for Fees  that the Company
NEGLECTED ON PURPOSE to send out as they state when you question them !!!
Sincerely,
[redacted]

Revdex.com,
As I mentioned in my previous response, I forwarded Ms. [redacted]' complaint to management at Direct Express to review and contact her to discuss in detail.  I have been informed that Direct Express has not been able to locate a card in her name.
Direct Express and I have attempted to call Ms. [redacted] at the telephone number she listed in her complaint.  Unfortunately, the telephone number is not accepting any messages.
Direct Express also emailed Ms. [redacted] and the email was returned to them as undeliverable.  Lastly, Direct Express has sent Ms. [redacted] a letter providing their telephone number and encouraging her to call them so they may assist her.
Please encourage Ms. [redacted] to contact Direct Express at [redacted].
Sincerely,
[redacted]
Vice President
Comerica Incorporated

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue.
 
Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com, [redacted] is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The...

cardholder may contact [redacted] directly by calling [redacted] and they will be happy to work with them to resolve their issue. Please note that I have forwarded this [redacted] to Management at [redacted] to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President [redacted] Incorporated Corporate Quality Process Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards, [redacted]

Revdex.com,
I am in receipt of the complaint submitted to your agency by [redacted].  Mr. [redacted]'s concern involves a dispute he filed on his Direct Express card.  I have escalated his complaint to Direct Express management for review and response.  Mr....

[redacted] will be notified of the outcome of his investigation.
Please encourage Mr. [redacted] to contact me directly if he has any questions or concerns.
Sincerely,
[redacted]
[redacted]
[redacted]
Corporate Quality Process Department
[redacted]

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Better...

Business Bureau. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue.
 
Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted]
Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted].  Ms. [redacted] is concerned about the service she has received with Direct Express and a dispute she opened for on the card.I have escalated her complaint to management a...

Direct Express to investigate.  Ms. [redacted] will be notified by Direct Express once the investigation is completed.Please encourage Ms. [redacted] to contact me if she has any questions or concerns.Sincerely,[redacted]Comerica Incorporated313[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I also thank you. As of 9/23/14 I was refunded back to the [redacted] the amounts I had disputed.  I spent a month or more trying to resolve this on my own and could not get anywhere. 
Again thank you for your valued assistance.
Sincerely,
[redacted]