U S Direct Express

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted].  Ms. [redacted] is concerned about a dispute she filed on her Direct Express card.  I have escalated her complaint to management at Direct Express.Ms. [redacted]  may contact Direct...

Express directly by calling [redacted] and they will be happy to work with her to resolve her issue.Sincerely,[redacted]Comerica Incorporated[redacted]

Complaint: [redacted]
I am rejecting this response because: The reasons that they stated as basis for the denial are not valid as the record indicated the ATM's that a person uses should not matter when a person steals another persons debit card. There was police information to validate that I was not the person in possession of my debit card at the time of the theft. Therefore, could not have any knowledge of where the person used the card. Again as I stated before the places of use should not be valid reason for denying a person claim for reimbursement. 
Regards,[redacted]

Revdex.com,Ms. [redacted] is concerned about her Direct Express dispute denial.  I have received the following update by Direct Express Management: 09/07/17 - Fair Hearing review completed.  Claim remains denied refer to merchant. Letter sent to Ms. [redacted]FAIR HEARING REVIEW[redacted]REVIEWED THE TRANSACTION HISTORY FOR THE ACCT; Ms. [redacted] HAS UNDISPUTED HISTORY WITH THE MERCHANT / LOCATION SINCE JULY 2016 MULTIPLE REFUNDS SHOW THAT MS. [redacted] HAD RECURRING MEMBERSHIP OR SERVICE WITH MERCHANT.MULTIPLE BALANCE INQUIRES DONE BY MS. [redacted]’S TELEPHONE NUMBER OF RECORD DURING THE DISPUTED TRANSACTIONS.THE DISPUTED TRANSACATIONS DO NOT FOLLOW KNOWN FRAUD TRENDS FOR STOLEN CARDS. THE TRXS TAKE PLACE OVER SEVERAL MONTHS AND ARE FOR SMALLER AMOUNTS. THE ACCT BALANCE IS NOT EMPTIED IN ONE OR TWO LARGE TRANSACTIONSALSO, IN REGARDS TO SKIN RECOVER NOW AND RCC*EYEEXTEND TRANXS, APPEARS MS. [redacted] WOULD HAVE SIGNED UP FOR A TRIAL MEMBERSHIP/SERVICE ON DEC 2016 (SEE ATTCHMENT) AND DID NOT CANCEL BEFORE THE TRIAL EXPIRED. THE CH HAD TO AGREE TO THE TERMS AND CONDITIONS BEFORE CONTINUING WITH OFFER. THE CH DID NOT CANCEL AND THEREFORE WAS CHARGED FULL PRICE.NO INVALID CARD# ATTEMPTS AFTER CARD WAS CLOSED. THE FAIR HEARING REVIEW SUPPORTS ORIGINAL INVESTIGATION: DENIED/ REFER TO MERCHANT  In summary, Ms. [redacted]’s dispute was denied for the reason described above.  Ms. [redacted] would need to pursue any reimbursement directly with the Merchant.  Additionally, Ms. [redacted] was sent a letter detailing the denial.  Direct Express also called Ms. [redacted] and reviewed the denial in detail. Comerica respectfully requests that you close this complaint as having no merit against Comerica Bank.  Ms. [redacted] needs to work directly with the Merchant. Sincerely,[redacted] Vice PresidentComerica Incorporated

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted].  Ms. [redacted] is concerned about the service she and her mother, [redacted] received with speaking with Direct Express.  I have escalated her complaint to management...

at Direct Express to review the matter and reach out to Ms. [redacted] and Ms. [redacted] to discuss their concerns.Please encourage Ms. [redacted] and Ms. [redacted] to feel free to contact me if they have any questions or additional concerns.Sincerely,[redacted]Comerica Incorporated313.[redacted]

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 95% cardholder satisfaction rating. The...

cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue.  Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely,

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The...

cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue. Please note that I have forwarded [redacted] complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted] [redacted].  Mr. [redacted] is concerned about a dispute he filed on his Direct Express card.  I have escalated his complaint to management at Direct Express to investigate and reach out...

to Mr. [redacted] to discuss.Please encourage Mr. [redacted] to feel free to contact me if he has any questions or concerns.Sincerely,[redacted]Comerica Incorporated313.[redacted]

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted].  [redacted] is concerned about a dispute he filed on his Direct Express Card.  I have escalated his complaint to management at Direct Express to review.  [redacted]...

will be contacted by Direct Express once the investigation process has been completed.Please encourage [redacted] to contact me if he has any questions or concerns.Sincerely,[redacted]
Comerica Incorporated
[redacted]

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder...

satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue.
Please note that I have forwarded Thomas Summers'  complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Complaint: [redacted]
I am rejecting this response because:I'm still waiting for the statements to arrive so that I can take everything to the police department to file a police report. I still expect to be reimbursed for the amount I have asked to be refunded. In each of the emails I've gotten from them, nothing has been mentioned of reimbursement whatsoever, even when I prove that this was done without my knowledge or consent. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:direct express has made this up because they have been neglecting my claims, and also have not sent me monthly statements as I requested.  Also due to an illness I was notable to checkmy account, itcould have been anyone, inccluding someone at direct express calling to check myaccount... So therefore they have been negligent and havenotdone a good job in helpingme recoup my money..
google play has been doing this and getting away with it, there is a lawyer working on my claim now, also the Federal Trade Commission.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]im still waiting for contact no contact has been made by Direct Express

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The cardholder may...

contact Direct Express directly by calling 888-741-1115 and they will be happy to work with them to resolve their issue.Please note that I have forwarded Brandon Harris' complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 95% cardholder satisfaction rating. The...

cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue.   Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Complaint: [redacted]
I am rejecting this response because:Direct Express themselves caused the overdraft on my account when they were doing their investigation, therefore when they put the monies in my account it was absorbed by their own mistakes on my account. I CANNOT USE MONIES I DON'T HAVE, THEREFORE I CANNOT OVERDRAFT MY OWN ACCOUNT! DIRECT EXPRESS OVERDREW MY ACCOUNT, NOT ME! THEREFORE I AM STILL OWED MONEY FROM THEM! WHEN THEY PAID THE MONEY  I DIDN'T  RECEIVE IT BECAUSE OF THE OVERDRAFT THAT CAUSED BY THEM!!! THIS IS UNACCEPTABLE I FEEL AS IF I HAVE BEEN A VICTIM OF FRAUD TWICE!! ONCE  BY THE U KNOWNS THAT STOLE FROM ME AND ONCE BY DIRECT EXPRESS!! 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I was contacted today by [redacted] from Comerica Bank. I was impressed by her understanding and compassion, and by the hard work she had already done to resolve my complaint before contacting me. She was a shining light in the midst of this very difficult situation! I am satisfied with the resolution of this complaint.
Regards,
[redacted]

Revdex.com,I have been informed by the Direct Express Customer Advocacy Group that they have reviewed Mr. [redacted]’s account from September 2014 through current and he was never charged any statement fees.  Direct Express sent Mr. an email requesting he contact them for assistance.  Direct Express called Mr. [redacted] on 3/13 and again on 3/18 and was unsuccessful in speaking with him nor were they able to leave a message since his voicemail has not been set up.  No return call or email has been received from Mr. [redacted].On February 13, 2015, the Customer Advocacy Group forwarded Mr. [redacted]’s request to the helpdesk team to resolve his issue. Helpdesk team later replied that Mr. [redacted]’s issue has been resolved and he now has access to his account online.In summary, I can truly appreciate the frustration Mr. [redacted] has experienced but unfortunately Direct Express is unable to compensate him for his telephone bills.  If Mr. [redacted] has any questions, please encourage him to contact me directly.Sincerely,[redacted]Comerica Incorporated313.[redacted]

Revdex.com,
I am in receipt of the complaint that was submitted to your agency by [redacted].  Ms. [redacted]'s concern involves fees she was charged to receive an expedited Direct Express card.  I have been informed by Direct Express management that Ms....

[redacted] had been reimbursed for the fees.  Additionally, I have left a voice message today for Ms. [redacted] to confirm with her that her issues are resolved.
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The Business Contacted Me & I Recieved a Refund.
Regards,
[redacted]

Revdex.com,
I am in receipt of the complaint submitted to your agency by [redacted].  Ms. [redacted] is concerned about her Direct Express card.  Specifically, updating her name and receiving the new card.
I have escalated Ms. [redacted]'s...

complaint to management at Direct Express.  She will be contacted by management who will assist in resolving the issues.
Please encourage Ms. [redacted] to contact me directly if she has any questions or additional concerns.
Sincerely
[redacted]
[redacted]
[redacted]
[redacted]