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Reviews U S Direct Express

U S Direct Express Reviews (1518)

Review: From May 2013, through June 2013, the consumer, me, has had $633.00 of unauthorized charges, two of which were hotel charges, two hotels, with the same date checked in for the same duration, one hundred miles apart, in different cities, and locations. May 1, 2013, I received a email, asking me to verify my account from Directexpress, [redacted], I did so. Subsequently my account was compromised. I filed a dispute form, which took 10 days from the verbal dispute made to arrive, submitted it back, on June 17, 2013, I was told it was still pending, on June 18, 2013, I was informed it was denied, without reason available of stated. I was told I could request a fair hearing, which according to internet complaints, totally over one thousand, is there method of delaying, and stalling.

I am a disabled veteran, with limited income, and this organization, having performed what is basically a scam, a injustice upon those individuals which are less fortunate, and on governmental assistance, without regards to the truth. The disputed credit reports organizations which totaled 8, were request on others social security numbers, not my social security number, didn't even have my address associated with any of them, as state, the hotels were 100 miles apart, but on the same date, at approximately the same time. This organization, which utilizes the [redacted] logo, which isn't obviously [redacted], has dozens of performance reports concerning the same type of practices on ripoff report, and other consumer stated reporting agencies, and or sites. I state for the record that no dispute investigation occurred, that the primary cost charges were disputed while in authorization, which could have been stopped prior, but refused to be by Direct Express, which isn't the policy of the [redacted] international.Desired Settlement: I request a immediate refund, or a denial so that I can file with the [redacted] for deceptive practices by a financial institution, to include denial so that I can file with the regulatory agency that supervises this entity. I am without funds, without food, or funds for the remainder of the month because of this organizations practices, which makes this request for punitive payments as well, in that no investigation occurred, no information was sought, and in such the delay from verbal communications to written statement that was received in the mail, was deliberate to ensure that all unauthorized charges would be paid, and the consumer would be at a loss.

Review: In February of 2013 I noticed a charge for $487 so I called my card company and they said the dispute would take 60 days so I waited. Called back in April I was told that no dispute was done because I did not turn in any paper work no paperwork was sent to me.Also by this time two more charges was placed. In April I received the paperwork and I mailed it in on May 1st, I mailed my paperwork they claim they never received it. Also when I redid my dispute the representative entered the information wrong she put in a Stop Payment instead of Fraud, causing me to have to write a letter asking for a Trial Hearing which I did they never received my letter neither. I feel this company is giving me the tun around and it is not fair.Desired Settlement: I would like for them to refund me the fraudulent charges that was made on my card $487 on 2-2-2013, $227.15 on 3-2-2013, and 123.95 on 4-3-2013

Review: In October of 2012 my direct express card was stolen, I was unaware of this until November 3, 2012. I leave my card in my purse and use it once a month to withdraw my son's social security money. When I could not find the card I called Direct Express and because it was the weekend I had to use the automated system. I could not get through the system because it said my card number and my pin did not match. So, that Monday I called Direct Express Customer Service...that was when I found out someone had stole my card, changed my pin, and was using my card. I lost a total of $280 and I was insured that I could get the money back. I am known to always use my card on [redacted] and the transactions that I despute were all made on [redacted]. I feel my case was never looked into, all because I told them I give the pin to my boyfriend. They said that due to the fact of giving my pin to a third party, I forfiet the right to a Fair Hearing. I find this completely unfair, I gave the pin to my partenter in life. We share a home and children, so of course we are gonna share financial information. If they would just do an investigation, I mean isn't that why ATMs have cameras. I have never lost money due to a card. I have no choice but to use direct express because it is the only company social security uses. Money that I use to raise my son was stolen from me and there is not a thing I can do about it.Desired Settlement: I want my money back that was stolen from me.

Business

Response:

Revdex.com,

I have reviewed the complaint submitted to your office by [redacted]. I have been advised by Direct Express that Ms. [redacted] violated section VII - Your liability for Unauthorized Transactions - which states: "You agree not to give or otherwise make your Card of PIN available to others. If you do, you will be responsible for any Transactions they conduct." Please be advised that the transactions that Ms. [redacted] disputed were PIN based. Thus, the user of the card would have had the PIN number as well as the card.

In addition, I refer you to section VIII - Your liability for Unauthorized Transactions states: "Tell us AT ONCE if you believe your Card of PIN has been lost or stolen. Telephonimg us at the Customer Service number is the best way of keeping your possible losses down. You could lose all the money in your Card Account. If you tell us within two Business Days you can lose no more than $50 if someone used your Card of PIN without your permission. If you do NOT tell us within two Business Days after you learn of the loss or theft of your Card or PIN, and we can prove that we could have stopped someone from using your Card or PIN without your permission if you had told us, you could lose as much as $500." Ms. [redacted] admitted in her complaint that her card was stolen in October 2012. She stated "I was unaware of this until November 3, 2012." Thus, she did not notify Direct Express in a timely manner when she stated she knew the card was stolen in October 2012.

In conclusion, and based upon the information I have provided above, the decision of Direct Express not to reimburse Ms. [redacted] - remains unchanged.

Thank you for the opportunity to review and respond to this matter.

Review: I ordered $94.00 worth of merchandise from Macy's using my Direct Express debit card. It was issued to me by SS Disability Administration, and up until now I've never had a problem. However, Macy's sent an email AFTER debiting my money, stating merchandise was out of stock. As money had already been taken from my card, I called Direct Express to tell them the transaction had been cancelled by Macy's. Direct Express Supervisor told me Macy's has FIVE days to collect the money, or transaction will then finally be cancelled. Macy's has cancelled the transaction with me, but not with Direct Express. I couldn't even reach anyone at Macy's, and have filed complaint against them too. If I am telling Direct Express a transaction has been cancelled, they should believe me. I am the cardholder, as per the US Social Security Disability Administration. Why do I have to wait until Macy's finally decides to inform Direct Express - if they ever do? I believe due to Christmas rush, Macy's will never report this, and my money will never come back. Someone at Direct Express even mentioned it could be 10 days. It's my money, which I need, and it's frozen. I feel like I'm at the mercy of both Direct Express and Macy's, a week before Christmas when I'm out of money. I want that transaction cancelled by Direct Express, and my $94.00 put back on my card immediately.Desired Settlement: Take my word, stop waiting for Macy's, and put my money back on my card. DE supervisor told me I could just trot myself into a Disability office to complain if I want to. Not so easy for me - I'm disabled, remember, Direct Express? That's why I collect disability benefits. So I'm complainint to Revdex.com, and if that's not enough I'll contact FTC.

Business

Response:

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted] is concerned about a transaction on her Direct Express card. I escalated [redacted]'s complaint to management at Direct Express to research and contact her.Please encourage [redacted] to contact me if she has any questions or additional concerns.Sincerely,[redacted]Comerica Incorporated[redacted]

Business

Response:

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted] is concerned about a transaction on her Direct Express card. I escalated [redacted]'s complaint to management at Direct Express to research and contact her.Please encourage [redacted] to contact me if she has any questions or additional concerns.Sincerely,[redacted]Comerica Incorporated[redacted]

Review: I called the customer service dept on 7/2/2014 and informed them that a merchant was making unautorized charges on the 3rd of each month AND that I had contacted the merchant and requested they stop to no avail... I was told the merchant would not be able to charge anymore... next day a charge for 55.59 from the merchant... when I called customer service they first said that I am unable to stop a merchant from charging , when I asked for a supervisor named [redacted] she said I could stop a merchant but I had to fill out the paperwork they sent from the original complaint... This doesnt sound right, so anyone can charge anything on my card and run away because it takes a month or so to stop fraudulent charges??Desired Settlement: return the $55.59 charged on 7/3/2014 and do not allow the merchant to charge my card again

Business

Response:

Revdex.com,

I am in receipt of the complaint submitted to your agency by Michael [redacted]. His concern is about a dispute he filed on his [redacted] card. On 07/02/14 Mr. [redacted] opened a dispute for multiple unauthorized recurring transactions totaling $277.95 that occurred on 3/4, 4/4, 5/5, 6/4, 7/4.

On 07/18/14 [redacted] received the dispute paperwork submitted by Mr. [redacted] has informed me that Mr. [redacted]'s claim is currently being reviewed. Mr. [redacted] will be notified of the outcome of the investigation.

Additionally, [redacted] management is addressing the customer service issues Mr. [redacted] identified.

Please encourage Mr. [redacted] to contact me at the telephone number listed below if he has any questions or concerns.

Sincerely,

Vice President

Comerica Incorporated

###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Approximately April 10TH and April 19TH, 2014 a phone call, letter, and my my Direct Express statement copies were sent to Direct Express showing skimmed/stolen charges. I learned my Direct Express card was skimmed in early April 2014 going back to stolen smaller amounts from January 2014. Two entire Social Security checks disappeared in March and April of 2014. When my first entire check disappeared in early March of 2014 a worker at Direct Express told me on the phone that Direct Express never received that check. I made calls to Social Security soon after, and paperwork was signed for Social Security. On approximately April 19TH, 2014 a request for a dispute was requested by phone from me. I never received the requested dispute paperwork. About a week week later I called Direct Express again and was told the request was put through but nothing mailed to me. I talked to a [redacted] named [redacted]. I requested a dispute again around April 24TH, 2014. I have been checking on my dispute papers. I have not received my requested dispute paperwork and I was told they were sent out around April 24TH, 2014. I have received nothing. I am requesting assistance in obtaining my Dispute paperwork for my Direct Express card that money was stolen from.Desired Settlement: I would like my dispute papers for my missing checks.

Business

Response:

Revdex.com,

I am in receipt of the complaint submitted to your agency by [redacted]'s concern involves his Direct Express card.

[redacted] contacted Direct Express requesting March and April 2014 statements be sent to him so he could review the activity. He stated that there may be transactions he did not authorize.

On April 23, 2014, Direct Express spoke with [redacted] who advised that his claim can be disregarded since he recalls went happened with his "missing funds".

In summary, it appears that [redacted] has no dispute. Please encourage [redacted] to contact me directly if he has any questions or needs assistance.

Sincerely,

Comerica Incorporated

Review: I made a transaction from my banking account of $360.00 to my new checking through a new checking account through Wells Fargo. This company is holding my money and charged me for financial transaction without service of transferrance made. I was refused a supervisors assistance by customer service and am going to charged late on rent and my money Is a disability paymentfrom SSI. I am being rrefused info regarding my account. And they refused me any other options. And I feel like my disability is being held from being able to pay my bills on time for trying to be smart with my money.Desired Settlement: I want my money transferred so I won't be penalized a late fee on my bills.

Business

Response:

Revdex.com,

I am in receipt of the complaint that was filed with your agency by [redacted]. Ms. [redacted]'s concern involves a transfer she made from her Direct Express card to her checking account at Wells Fargo. Unfortunately, when she initiated the transfer on 11/19/13 she input the incorrect routing number. This caused the transaction to be rejected and her Direct Express card creduted tge $360 on 12/3/13.

Please encourage Ms. [redacted] to contact me directly if she has any questions or concerns.

Sincerely,

Review: I have contacted the company about this complaint.t . I subited forms and was denied credit because business that took money gave me a parcvia credit. I spoke to a women and was told that she would look into it and call me back. have yet to get a call back and the money put back into my account.Desired Settlement: there is 38.00 that is still missing from my account I need this money back this is my social security and limited income I need it back

Business

Response:

Revdex.com,

The complaint submitted to your agency by [redacted], involves a dispute [redacted] has filed for unauthorized transactions on her Direct Express Card. I have requested that a manager at Direct Express contact her to discuss her concerns.

Sincerely,

Review: On February 24, 2015 there was an ATM transaction against my Social Security card in the amount of $23.85 at a store Walgreens located in Taylor, Michigan. On February 25, 2015 I filed a fraud dispute. On April 20, 2015 I received a letter indicating they could not confirm the fraud occurred. I was told by their representative named [redacted] I had to have given my card and pin to someone or my wife used it. I told her I did not give my card to anyone and my wife is disabled and would have no reason to take my card drive 50 miles to get $20 from an ATM machine. I explained I had never been in Taylor, Michigan shopping they could check all transactions. How could someone get my card number and pin number and use it in a machine? This had to be done by electronics or someone at Walgreens knows how to steal people's money. It is not so much the amount but what if they had taken all of my Social Security monies? What is my recourse to get my money back and for the financial industry to recognize individuals account is being stolen from. I want my money back it belongs to me.Desired Settlement: The stolen monies returned $23.85

Business

Response:

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted]. Mr. [redacted] is concerned about a dispute he filed on his Direct Express card. I have escalated his complaint to management at Direct Express to investigate. Mr. [redacted] will be notified once the investigation is complete.Sincerely,[redacted]Comerica Incorporated[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

[redacted] The store that has the ATM machine should be able to identify hopefuly by picture date and time that this transaction was not made by me. My concern is not so much the amount but the fact somebody was able to take monies from my account without actually having my card. What if they had taken the maximum amount allowed for a day? Direct Express asked if I had filed a Police Report. DAAAA!! Who should I file the complaint against? The ATM machine. Is this a new way thieves are stealing monies? Is this situation bigger than $23.85? How many $23.85 have been stolen? My hand on my Mother and Father's graves I did not give my card to anybody. The card has never been out of my possession. Direct Express said my wife might have done this. I am insulted with the allegation, my wife has been suffering with an aggressive case of Chron's disease. She does not leave the house other than a doctors appointment or the pharmacy. My wife has a certificate for the completion of the school of Ministry, she has not even been able to attend church services. Walgreens needs to find out how this really happened so they can report to government officials the intensity of the situation happening with ATM thefts.

Review: On 8/2014 some someone stole my wallet with all my identity in it direct express card to. Was in hospital 8/2014 to 10/2014 when I was released when to get my ssi card. Found out someone stole my ssi money also filed a 2013 tax return. Go to hearing 12/30/14 at SSA to talk about the matter.Desired Settlement: SSI $721

Business

Response:

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted] is concerned about a dispute he filed on his Direct Express Card. I have escalated his complaint to management at Direct Express to review. [redacted] will be contacted by Direct Express once the investigation process has been completed.Please encourage [redacted] to contact me if he has any questions or concerns.Sincerely,[redacted]

Comerica Incorporated

Review: On dec 26,2014 I noticed 639.88 had been taken out of my account .(this is a social security debit card that my survivors benefits get put on) I looked at my account online and seen that there were 12 charges to [redacted] that I didn't make. I immediately contacted direct express and they said I had to open a fraud case,I did. They said they had 45 to 90 days to do an investigation. I then contacted [redacted] and they did an investigation that day and sent an email said it was fraud.I then started looking back at my acct and found 6 more charges totaling 57.54 that had been made to [redacted] on nov 27,2014. [redacted] said those were fraud too. I called direct express and told them that [redacted] told me to ask them to do a charge back they said they have to do investigation themselves and couldn't do a charge back. I got a letter on feb.17,2015 stating they denied my case and said it wasn't fraud. I contacted [redacted] and direct express. direct express said I could reopen the case and it would take another 45 to 90 days. I contacted [redacted] and tried to do a 3 way call with direct express they were very rudeandmade the man ([redacted]) HANG UP BEFORE THEY WOULD TALK TO ME. they told me to fax the email [redacted] had sent saying it was fraud. I told these people on jan 12,2015. that I got this email from [redacted] and they once again said they had to do an investigation themselves. they then asked me to fax the email to themthat [redacted] sent me on jan 12,2015 and I did so on feb 15,2015. called them on feb 16,2015 they said they received email and the fraud dept would have to look into it and it could take 45 to 90 more days. when I asked to speak to someone in the fraud dept they say they don't take calls. I have been dealing with this issue since dec 2014 and ive yet to talk top anyone that has any authority at this business. all ive gotten is rude customer service and the run around. I need my money to pay back loans I had to take out because they let my account get hacked into.Desired Settlement: I WANT MY MONEY BACK. THEY SOULD HAVE TO PAY ALL INTEREST ON LOANS IVE ACCURED TO PAY MY BILLS BECAUSE THEY CANT SEEM TO GET MY MONEY BACK OIN MY ACCOUNT.THIS COMPANY DOES NOT CARE ABOUT THIER CUSTOMERS ORWHAT IVE HAD TO DO TO PAY MY BILLS. I TOLD THESE PEOPLE WAY BACK IN JAN THAT GOOGLE SAID I DIDNT MAKE THESE CHARGES AND THEY JUST SAID THEY HAD TO DO THERE OWN INVESTIGATION. IT TOOK GOOGLE 1 DAY TO DO AN INVESTIGATION AND IT TOOK THESE PEOPLE UNTIL FEB TO DO THE SAME AND STILL SAID IT WASNT FRAUD.

Business

Response:

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted]. Ms. [redacted] is concerned about a dispute she filed on her Direct Express card. I have escalated her complaint to management at Direct Express to review and contact Ms. [redacted].Additionally, I spoke with Ms. [redacted] on the telephone and explained I have escalated her complaint to management at Direct Express.Sincerely,[redacted]Comerica Incorporated313.[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:its not that im concerned, I want my money back and this lady called me and asked if anyone from direct express had contacted me. I told her no they hadnt .she told me that she had requested someone from direct express call me and that if they hadnt contacted me by tues.3-3-2015 to call her back.therefor nothing has been resolved.a reasolution to me will be my money back. I told the women([redacted]) I spoke with that [redacted] had done an investigation and they were the merchant that someone had made charges to and they said it was fraud. she seemed uninterested as well.So I am rejecting this once again because NOTHING has been resolved as of 2-28-2015!!!!!! I am attaching copy of the email [redacted] sent me as confirmation of fraud.

Regards,

Consumer

Response:

us direct express has refunded my money.thak you for your help [redacted]

Review: While I was in a coma my credit card was stolen along with my SS payments! I filed a complaint with direct express it was denied, I was told to mail a letter for a secondary review which I did with a copy of my hospital record and police report. Hospital record shows that I was in a coma for 2 months making it impossible to have made the transactions.. well they said they never received the letter for me to fax the information which I did! I called and confirmed that the fax was received was told there is nothing more for me to do, well a month later I called to find out what was going on and at that time was told they do not accept faxes!!

thanks to them my power is turned off not to mention I am disabled using a walker... they are horrible and wish the government would take notice of alllllll the complaints on this company and stop using them!!!Desired Settlement: I want my money back money that was stolen off my card from june 3r 2014 until august 4th 2014

Business

Response:

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted]. Mr. [redacted] is concerned about a dispute he filed on his Direct Express card. I have escalated his complaint to management at Direct Express for investigation. Mr. [redacted] will be notifed by Direct Express once the review is completed.Please encourage Mr. [redacted] to contact me if he has any questions.Sincerely,[redacted]Comerica Incorporated313.[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: On January 3, 2015 an ATM withdrawal was attempted on my card at PNC bank, which is the bank Direct Express recommends for fee-less ATM withdrawals. The funds, in the amount of $600, was not dispensed, I went inside of PNC bank who advised me I would need to contact Direct Express. Upon calling Direct Express I was advised by a representative that she could see the transaction had not been completely processed and no monies provided, yet I am being told I have to wait 90-60 days before my funds are returned. This puts me in a financial bind, I am unable to pay any of my bills, and the deposits I receive are for my disability and is the only source of income that I have. I have called Direct Express to try and have this expedited because this was due to no fault on my own and I need my money to survive and I was meet with nasty attitudes and very rude unhelpful associates who could care less.Desired Settlement: I need my money back now or I will be homeless......

Business

Response:

Revdex.com,This complaint is a duplicate for [redacted] The other complaint #[redacted]. The complaint was submitted on 1/7/2015 1:07:46 PM and was assigned an ID of [redacted]. I hope to respond to the other complaint within the week.Sincerely,[redacted]Vice PresidentComerica Incorporated[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: On Sept. 8th 2014 at 3AM EST my Direct Express was compromised and a total of 9 unauthorized charges were made on the card.Both mine and my son;s SSD payments are paid to this account.I logged in to my account at approx.8AM EST to find a much lower balance than the previous night and a message that there was an issue with my card and to contact customer service.The customer service rep. whom I spoke with at this time closed the account and issued a new card.At this time all unauthorized charges were "pending".I was informed at this time that an investigation could not be started until charges were "settled" and she would mail me a packet and to call back on 09/12/2014 to start investigation.I complied and after much difficulty with automated system was transferred to a "Level 2" customer service rep."[redacted]" tool my info. and asked questions and informed me an investigation can take up to 45 days and international 90 days.(All fraudulent charges were deposited in an account in Malaysia and Direct Express has the address,telephone number ect of the bank. I questioned [redacted] how all these unauthorized charges were allowed to go through.I told her it was also their responsibility due to lapse in security and this should not take 45-80 days.SHe became very defensive.She informed me "We are not really a bank and do not have funds to back us up".She also informed me that at the close of investigation IF fraud was detected the funds would be replaces.She is mailing another form which I will gladly complete and return as soon as I receive them.However this business is responsible for ALL SSD and SSI funds for people who do not have a regular banking account. They need to be held accountable and responsible when an account is compromised and return funds with in a reasonable amount of time.Not 45-90 days.Desired Settlement: Refund within 14 days of investigation.

Business

Response:

Revdex.com,

I am in receipt of the complaint submitted to your agency by [redacted] is concerned about a dispute she filed on her Direct Express card for unauthorized transactions. I have escalated the matter to management at Direct Express who will review the dispute and contact [redacted] with the outcome of the investigation.

Please encourage [redacted] to contact me directly if she has any questions.

Sincerely,

Comerica Incorporated

Consumer

Response:

Review: [redacted]

I am rejecting this response because:Please note in Attachment #1 from Direct Express FAQ section it states that funds may NOT be transfered to a bank outside the continental U.S. All fraudulent charges were transfered to a bank in Malaysia.

Please note attachment #2.Letter from Direct Express Fraud Department.This letter states that if the completed form is received within 10 days of original complaint that a provisional credit will be issued on the 10th business day.MY ORIGINAL COMPLAINT WAS FILED ON 09/12/14.I did not receive the form until 09/20/14 via USPS making it impossible for me to have it returned within 10 days of original complaint.During my original conversation over this dispute I inquired if forms could be faxed or e-mailed and was told no.

I am requesting an explanation from [redacted] re: above as well as a provisional credit being issued.

Business

Response:

Revdex.com,

I have been informed by Direct Express that the Dispute paperwork has not been received from [redacted] as of last week. I have left [redacted] a voice message to contact me to discuss further.

Sincerely,

Comerica Incorporated

Consumer

Response:

Review: [redacted]

I am rejecting this response because: Paperwork was received on 09/20/14 and mailed to Direct Express on 09/22/14.I have receive no voice message from anyone at Direct Express at anytime.

Regards,

Business

Response:

Revdex.com,

I have been informed by Direct Express management that [redacted]'s claim has been approved and her card was credited. Below is a summary of the timeline for her dispute.

On 09/26/2014 - Dispute paperwork was received and provisional credit was issued in the amount of $568.89. Letter sent to [redacted] from Direct Express.

On 10/15/2014 - The claim was closed approved; the provisional credit issued on 09/26/2014 was made final. A letter notifying [redacted] of the final credit was sent.

Please encourage [redacted] to contact me if she has any questions or concerns.

Sincerely,

Comerica Incorporated

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: ON AUGUST 29TH, 2014 I WAS TO RECEIVE MY SOCIAL PAYMENT OF $2,269.00 ON MY CARD. WENT TO WITHDRAW MY MONEY AND THERE WAS NONE THERE. CAME BACK HOME CALLED DIRECT EXPRESS AT ###-###-#### AND THERE WAS TRANSACTIONS MADE AND THEY WERE IN SAN DIEGO CALIFORNIA AT WAL GREENS AND CVS. CALLED THE COMPANIES AND THEY SAID THEY COULDNT STOP PAYMENTS. THEIR REASON FOR NOT STOPPING PAYMENTS WAS BECAUSE DIRECT EXPRESS STOPPED MY CARD AND CANCELLED MY ACCOUNT AND SENT ME A NEW CARD PLUS CHARGED ME $ 17.00 FOR A NEW CARD. I FOLLOWED THE PROTOCOL FOR DIRECT EXPRESS TO GET MY MONEY BACK WRITING THE LETTER AND EVEN SENT MY OLD CARD BACK TO THEM TO PROVE I HAD MY CARD. S OF TODAY I STILL HAVENT GOT PROVISIONAL CREDIT OR MY MONEY BACK BECAUSE THEY SAY THEY HAVE NOT RECEIVED MY LETTERS. ONE WAS MAILED SEPTEMBER 8TH AND THEIR FORM CAME AND IT WAS MAILED. I RECEIVED THEIR FORM AND IT WAS MAILED SEPT 9TH AND TODAY IS SEPT. 16TH AND THEY ARE TELLING ME THEY NEVER RECEIVED THE LETTERS. THIS IS MY ONLY MEANS TO TAKE CARE OF MY CHILDREN. THEY ARE TELLING ME BECAUSE THEY HAVENT RECEIVED THE LETTERS I HAVE TO WAIT TILL OCTOBER 17TH. I AM THE VICTIM AND THEY ARE JUST PLAYING WITH ME. I SHOULD HAVE MY PROVISIONAL CREDIT OR ALL MY MONEY.Desired Settlement: I WANT ALL MY MONEY BACK AND THIS PLACE SHOULD BE SHUT DOWN . I AM A VICTIM OF FRAUD. IT IS TOTALLY IMPOSSIBLE FOR ME TO BE HELD LIABLE FOR THIS CAUSE I LIVE IN PA AND THIS HAPPENED IN CALIFORNIA. I WANT MY MONEY BACK BY THE END OF THE WEEK OR AS SOON AS POSSIBLE.

Business

Response:

Revdex.com,

I am in receipt of the complaint submitted to your agency by [redacted]. Ms. [redacted] is concerned about a dispute she filed on her Direct Express card. I have escalated her complaint to management at Direct Express to investigate and contact Ms. [redacted].

Please encourage Ms. [redacted] to contact me directly if she has any questions.

Sincerely,

Comerica Incorporated

###-###-####

Review: I filed a fraud complaint with Direct Express stating that recent charges and withdrawals were not made by me on my credit/debit card that was reported stolen. Direct Express not only refused to refund my money that was withdrawn from my account, but they also informed me by US postal mail to contact the merchants where the purchases were made for possible refund of my money.Desired Settlement: I would like for Direct Express to refund all monies owed to me and to do a full investigation so that I can press charges against who ever falsely used my card.

Business

Response:

Revdex.com,

I am in receipt of the complaint submitted with your agency by [redacted]. Her concern involves her Direct Express card. [redacted] filed a dispute with Direct Express for unauthorized transactions. The claim was denied on October 29, 2013 for conflicting information.

The dispute has been reopened and is currently pending, awaiting a fair hearing review. [redacted] will be notified by Direct Express of the outcome of the investigation.

Please encourage [redacted] to feel free to contact me directly if she has any questions or further cocnerns.

Sincerely,

Comerica Incorporated

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: A couple months ago, the online access to my Direct Express account (I get my VA disability deposited there) ceased to allow me to login to check my statement. I was using the SAME login I always did. Even when I used the feature to remind me of my login by email, it was THE SAME login information I was already and had been using but still it did not work. Long story short, I have submitted at least 10 tickets to their tech support to fix this. It is their procedure to have them call the customer in order to fix. EACH time I have asked them to put a note in to call in the evening and/or the later the better. People DO work during the day I told them. EACH time, they called during the day and since I didn't answer, they close the ticket, and then I have to call again and repeat the process all over again. I've done this like I said about 10 times.Desired Settlement: Fix the problem so I can login.

Business

Response:

Revdex.com,

I am in receipt of the complaint submitted to your agency by [redacted]. Mr. [redacted]'s concern involves accessing his Direct Express account online.

I have escalated Mr. [redacted]'s complaint to Direct Express Management. I have been advised that on July 15, 16, and 17th Direct Express attempted to reach Mr. [redacted]; however, they were unsuccessful in reaching him. Messages were left requesting he return the calls. On July 16 Web Support management advised they will have a representative call Mr. [redacted] on July 17th between 8:00 PM and 9:00 PM.

On July 17th, Direct Express made several attempts to speak with Mr. [redacted]; however, we were unsuccessful in speaking with him directly. Direct Express sent an email to Mr. [redacted] advising him of the phone call that will be made to him by the Web Support Team.

Please encourage Mr. [redacted] to contact Direct Express so that they can assist him in accessing his information online.

Sincerely,

Vice President

Comerica Incorporated

###-###-####

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

These are bold faced lies. Nobody tried to contact me on those days. Nobody left a message. I didn't even know they were "supposed" to be calling. I did NOT get an email.

It is quite obvious their way of contacting people is garbage which is what my complaint is all about.

Regards,

Review: Long Term Disabled thru Social Security since May 2014. SSA ordered (Per Direct Express Representative on 01-01-14). However ; Application wasn't filed until mid January 2014.

According to Direct Express Representative in May 2014 another "Replacement Card" was requested. According to the representative the "Original Card was sent in January 2014"

however ; THIS WASN'T TRUE. Representative also stated that my address was correct BUT that the address read as follows : [redacted]., 07 , [redacted] CA [redacted].

Without (Apt) in front of the 07. And there were NO notes as to the card being RETURNED TO THEM. This was because the card was NEVER sent in the first place.

And in order for me to get my monies that were placed on the card by the Social Security Administration within the LESS AMOUNT OF TIME POSSIBLE ? I was CHARGED

$ 13.50 for a (2) Delivery by UPS. THIS ISN'T FAIR .. AS CARD WASN'T SENT IN JANUARY AS STATED. AND MY MONIES ARE LIMITED !!Desired Settlement: Due to monies being limited ... a complete and total refund of the $13.50 as Direct Express NEVER sent the first card supposedly in January 2014. They are ROBBING thousands of people for monies that are "Rightfully Ours".

Business

Response:

Revdex.com,

I am in receipt of the complaint submitted to your agency by [redacted]. Ms. [redacted]'s concern involves a $13.50 she was charged on her Direct Express card. I have escalated her complaint to Direct Express management for review and response. She will be notified of the outcome of her complaint.

Please encourage Ms. [redacted] to contact me directly if she has any questions or concerns.

Sincerely,

Vice President

Comerica Incorporated

Corporate Quality Process Department

###-###-####

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Regards,

Unless the Vice President is willing REFUND my $13.50 which was charged to my card for Services which were NOT SENT until May 2014, dealing with the company is IMPOSSIBLE !!

The Customer Service Representative(s) are UN-Cooperative & won't listen to reason.

The representative was very informative about the process the company uses to "Take Advantage" of Senior Citizens who are on a LIMITED INCOME . How many other Seniors

been told that their "Direct Express Card" thru the Social Security Administration , has been sent months back, (AT THE TIME OF THEIR APPLICATION FOR SOCIAL SECURITY ADMINISTRATION BENEFITS) which in all reality the Social Security Administration only makes the "Request" and upon "Approval of respective Benefit applied for is the "Direct Express Card Holder" sent the

card in ALL REALITY !! Now if the applicant requires their monies on the card to get their BASIC NECESSITIES , Direct Express CHARGES the person the fee of $ 13.50 so the card can

be sent via UPS & received in (2) days. Now in order to receive your card without paying that fee ? The person MUST WAIT 5-10 Business Days via USPS Mail .

The Company "Supposedly" mails the card upon request from SSA. But in all reality IT IS NEVER SENT !!! They send the card when the Application is APPROVED by SSA. And when they are questioned ? They say that they are "Deferring" the companys' $ 4.00 Fee , and that the $ 13.50 is the Fee Charged by UPS. Why should the Cardholder pay for Fees that the Company

NEGLECTED ON PURPOSE to send out as they state when you question them !!!

Sincerely,

Business

Response:

Revdex.com,

In response to [redacted]'s complaint, the $13.50 fee for the expedited delivery was credited to her card on June 30, 2014. Additionally, I have been informed she has received her new card.

I believe Ms. [redacted]'s concerns have been resolved.

Please encourage Ms. [redacted] to contact me directly if she has any questions or concerns.

Sincerely,

Vice President

Comerica Incorporated

###-###-####

Review: I found unatherise charge for 155.40 this moth filed paper work was total unread and ignored I filled police report they closed the case deeming to old account history never had account with [redacted] someone hacked bf computer stole [redacted] picture and hour wrote and hour long letter explaining what happend they still closed it I never notice charge into this month for 155.40Desired Settlement: I wish a manger to call ne on regards to this I had police ready today to call empty promises they said it would take up to 30 days and did not I called to give police report because we had that account deactivated thnaks to supervisor they totally lied to this bank I filed a police report for fraud did not nitce march charge for 99 cents after finding out the 155.40 was wrongfully token off they said the account was open back in 2010 my [redacted] account [redacted] was only open a few months ago and there no [redacted] accounts linked and u guys should have noticed im a payee for my boyfriend going all the way back since 06 since he lived with me and my longterm boyfriend

Business

Response:

Revdex.com,

I have previously responded to another Revdex.com (Dallas) regarding this matter.

I have been advised by Direct express that Ms. [redacted] opened a dispute in the amount of $155.40 on April 8, 2013 (merchant - [redacted]). On April 22, 2013, her dispute paperwork was received. Also, on April 22, 2013, the claim was denied - refer to merchant. On April 25, 2013, the claim was reopened. Ms. [redacted] has received "provisional credit" in the amount of $156.39. A letter has been mailed to her notifying her of the "provisional credit." A chargeback has also been processed to the merchant. Once the merchant responds as to their side of this issue, a determination will be made regarding the final disposition of this matter. Lastly, I will request that a Direct Express Manager contact Ms. [redacted] to explain what action has been taken.

Thank you.

Corporate Quality Process Department

Comerica Incorporated

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

[redacted] thank u so much for helping me

Review: My home was robbed and I stabbed the intruder and went to jail for three months. The person and friends came back to my home while I was in jail and stole my everything credit debit card and valuables. Because they had access to my personal files they found out my debit and pin # AND for three months drained every penny of my disability income. Now the credit card co will not refund my money despite doing everything I have been asked. Not only that but I now have to pay this money back to the goverment as well at a rate of $80 mo. I am now 4 months behind in rent and utilities.Desired Settlement: I would like my money back please. this card was supposed to have 0 liability

Business

Response:

Revdex.com,

I am in receipt of the complaint submitted to your agency by [redacted] is concerned with a dispute he filed with Direct Express on August 11, 2013 for $1,916.76 for unauthorized transactions on his card. In his complaint, he states he was in jail from May 16, 2013 through August 8, 2013. The disputed transactions occurred while he was in jail. The dispute was denied on August 26, 2013. Additional information was received on September 17, 2013 and the case was re-opened pending a fair hearing review. The case was closed on November 11, 2013 and a letter sent to [redacted] indicating that if he wanted to pursue the matter he could report the incident to his local law enforcement agency or resolve by contacting the merchant directly.

It is important to note that it was [redacted]'s responsibility to inform the Social Security Adminstration that he was incarcerated which he failed to do. The law states that he was not entitled to benefits if a crime is committed and a court convicts you and you serve more than 30 continuous days in jail following the conviction. The transactions that [redacted] is disputing is on the benefits credited to his card during the time he was in jail and therefore not entitled to receive.

Please have [redacted] contact me directly if he has any questions.

Sincerely,

Comerica Incorporated

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I have filled multiple police reports and they have received all three police report numbers. Additionally the S.S.A. is collecting the 3195.00 from me at a rate of $80 a month. Money I do not have nor can afford. My home was broken into and my girlfriend and house guest on the evening of 5-16-103 was molested and we they robbed and destroyed my home. After I was arrested they came back and took over my home and private records how they where smart enough to find and change my pin is beyond me but clearly they changed it along with my home address and continued to do with it what they wanted for 3 months. This money was stolen from me and in no way did I benefit from even one red cent. The FTC states I am only liable for $50 max per card. I have since mailed an additional dispute with 10 pages of proof regarding my cases and the steps I have taken to protect my self from the continued identity fraud.

Business

Response:

Revdex.com,

I have requested that a Direct Express fraud manager contact [redacted] to discuss his claim. I forwarded his rebuttal claims and he should hear from a manager shortly.

Please encourage [redacted] to contact me directly if he should have any questions.

Sincerely,

Comerica Incorporated

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Description: Payment Processing Service

Address: PO Box 245998, San Antonio, Texas, United States, 78224-5998

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